The Knight

The Knight has exceptional communication with all its tenants. If there is any building issues, there is also clear explanation of what is going to occur and/or what is needed. Show reply

We have owned apartment since 2006 (one owner) and I believe the Knight at the moment to have been the best management of the complex. I am constantly receiving emails re any wrong doing in the building Concept Blue, any maintenance updates, and cleanliness of the public spaces has been at its highest Show reply

As the Building Manager at 14–20 Nicholson Street, Coburg, I’ve had the pleasure of working closely with Denise Ip from The Knight. I can confidently say she is one of the most dedicated and professional Owners Corporation Managers I’ve encountered. Denise consistently goes above and beyond to support both me and the residents. Her communication… Read more ·  1

is always clear and timely, and she’s proactive when resolving issues or addressing resident concerns. Whether it's coordinating maintenance, navigating complex OC matters, or simply being available when needed, Denise handles it all with confidence, efficiency, and a great attitude.

It makes a huge difference to work with someone who genuinely cares about the property and the people in it. Denise’s commitment to our building and community has made my role much smoother and more enjoyable.

Highly recommend her and the team at The Knight. Thank you, Denise, for everything you do!

The Knight owners corperation is the worst mangement service in Melbourne. I would not recommend them nor would i buy an apartment again knowing they were managing the building.

Like so many others here, the Knight is absolutely terrible and it appears that most of the positive reviews here are fake and left by employees. From even befoe I purchased my apartment, they were non responsive, difficult and try and make their own rules - even if that doesnt line up with legislation. They are lax in making any updates resulting in delays and missed correspondence. Recommend they be avoided at ALL cost!

Shame you can't give zero stars. For anyone researching Body Corporate / Strata Management Services should avoid The Knight at all costs. Since moving into our brand new build in Footscray, we were unfortunately assigned to The Knights books. From the outset they seemed to know what they were doing - until payment was required. The moment money… Read more

left our hands for them to do their job, it's been a down hill roller-coaster.

A ride I am and the rest of the owners living here are hoping results with a fiery end soon, because outside of being useless to resolve issues, they fail the ability to uphold body corporate rights and rules according to the bi-laws.

They pick and choose what they will enforce based on the level of effort it'd require. As they don't attend the property, outside of us sending images of things that need attention, including the gardening which we as a collective are paying for, is not being tended to.

It took 12 emails and a stern talking to them directly for The Knight to finally grasp that we were paying gardeners to attend to our private area, which is behind a locked gate, and therefore unable to be tended to because the gardeners do not have access. After understanding this, they've still done nothing and we continue to spend thousands a year on a gardener.

Horrible, irresponsible, reckless with owners money, uncontactable, rude and despicable company.

We are in the process of now bringing action against them due to their incompetence.

Buyer beware. Avoid the fake positive reviews and read through the negative ones which account for more than 80% of feedback.

Our building is kept spotless and maintenance is always up to date. Security is No.1 and our body corporate fees are used to always being spent to keep the Building at 158 Smith Street Collingwood Vic 3068 in tip top condition. Very happy and highly recommend The Knight Show reply

We are new in this estate and we are happy with everything so far. Show reply

I've just moved in early this year, but my experience with The Knight has always been very positive. They are quick to respond and very reliable. Show reply

Very professional and easy to deal with They make the whole process easy Show reply

The Knight have provided consistently high quality and professional service to our apartment block in the Melbourne CBD. Also their communication is excellent Show reply

Absolutely terrible management. As mentioned by other reviews Sean W refuses to acknowledge any wrong or take basic action. Our apartment recycling chute has now been broken for 2+ months is ongoing since time of review. I have brought this up with the knight several times with zero response at all. Not even the first time issues with the chutes… Read more

have happened with the chutes being broken more than operational in the last year.

There was a breakin, due to complete lack of cameras covering the building, resulting in armed robbers breaking through a secure door with feet and crowbars. My bike was stolen, locks cut through from what should be secure. Instead of compensating for their criminal negligence, they sent an email gaslighting residents into it being their fault for the break in. If they did the basics, your building wouldn't become a target. The same manager claimed that cameras could not be "considered" until a board was set up and would take them several months to consider basic camera's.

Avoid these people like the plague. They are worse than even having nothing. It would be better to pay more just to avoid dealing with them.

Terrible – Wish I could give 0 stars. I can't speak for other property managers but Sean Ewinger is incompetent and rude. It took 3 months to receive a reply after 7 phone calls, 5 emails and a police enquiry into stolen property that was the fault of The Knight just to be told "The cameras in the buildings are fake". Will aim to sack them as their fees are extremely high in comparison to other OCs.

Very prompt and easy to deal with – Great team to be supported by, very prompt and responsive to all our request. Thanks to Sean who has helped ease our process and enquires. Show reply

The Knight do enormous damage – After a leak under my apartment the Knight told me I was responsible for all repairs to the apartments below me. After over 12 months of stress and fearing I would have to sell to pay for damages I took the Knight to VCAT, where I was told that I am not responsible for damages and that if leaking continued the body corp should pay for it. No… Read more

ethics or decency in TK. In the end I sold because of fear of more problems and rising OC fees. The stress literally made me ill and they cost me a lot of money.

Extortionate and incompetent – The most extortionate and incompetent owner's corporation management company that I've ever encountered. Charged $175 to send out an owner's corporation certificate which couldn't possibly be more than 15 minutes of work. Why anyone would want these clowns managing their property is beyone me.

Minus 5 Stars - Way Beyond Terrible – Totally incompetent. They've given our new development 3 managers over 18 months, each worse than the last. Our developer found these clowns for us and they've been nothing but useless. Just stay away from them. If you don't believe me, believe almost everyone else on here!

Disappointing Experience with Poor Management and Communication – If I could give zero stars, I would. The Knight has been consistently incompetent in managing even the most basic responsibilities. Their lack of oversight and mismanagement of funds have left owners footing the bill for additional levies, while critical services remain neglected. Communication is virtually non-existent—emails are vague and… Read more

unhelpful, leaving residents in the dark about important issues. They fail to enforce basic rules like preventing cars from obstructing common property, creating unnecessary inconvenience for everyone.

External providers, such as gardeners and window cleaners, are clearly not held accountable, with work frequently left incomplete or subpar. This level of laziness and apathy is unacceptable for a company entrusted with managing a residential community.

Avoid The Knight at all costs if you value professionalism, transparency, or basic competence.

A lackluster level of service – This company is a nightmare to deal with. Waiting on an email response from the so called body corporate manager Sean and his sidekick Katie is a complete joke, the lack of professionalism from this company is next level. As the owner of an apartment in a medium size apartment block, the level of service from The Knight (that's if you could call… Read more

it service) on issues we have is mind boggling, completely lackluster !!

Our contract with them is coming to an end in 2025, and I and other owners within the apartment block are counting the days down that we no longer have to deal with them !!

Bad communication and doesn’t respond to requests – I have been living in a complex managed by The Knight for some time now and I have found them to be the worst to deal with. They are fine at collecting fees but when you need something, they don’t respond. I have been chasing an issue for months and they just don’t reply.

I would love The Knight – As a Facility Manager, I would love to mention about Stavros Loizides who is an extremely efficient individual and one of the best OC manager I've ever worked with. Wish him the best …

A resouceful organisation – My experiences with The Knight, over a period of ten years in two owners corporations, have been excellent in the delivery of services. They are a very professional organisation, values customer service and always available to resolve issues. Can be recommended based on own experiences.

Expensive and poor service – My condo has been using The Knight for years and it's not something I as a single owner can change. The ratings on this by other reviewers say it all. Overall they were ok initially, but it just kept getting more and more expensive. They've also recently introduced late payments, which is fair enough for recalcitrant payers. They had also… Read more

recently charged me for things and when questioned, did not respond until I sent several reminders. They showed me a photocopy of a notice of a new fees listing, that they claimed they sent to all owners, but they couldn't provide the original document to prove that they had sent it to my home address.

Most recently, however, I've had the chance to deal with questionable practices or lax controls, and poor admin processes. I did not receive my bill or any late notices, and suddenly I received it through my rental agent. I had not given any permission/authority to either party to change my billing address. Then I got slapped the late fees and penalty (which my agent forwarded to me). My agent swears they have not given any permission/authority to change the billing address. I don't understand how this can happen - how can the Knight change the billing address without the owner's permission/authority?

Complete lack of communication and accountability – The one-star reviews consistently show the lack of responses from The Knight! Despite being the owner of a lot, my repeated emails and calls to Darren and Hannah have been entirely ignored for the last 10 days. The few times I managed to get through to reception after my emails were not responded, I was told they were “very busy”, “everyone went… Read more

out to lunch” and “everyone wants things now.” These excuses are unacceptable.

Even when my agent attempted to request the document, Hannah replied to him to say he needed my authorization. I immediately provided it, only to be met with silence once again. Not a single follow-up from Hannah or Darren, and I was eventually informed that Darren went on annual leave two days after my first urgent request—without any acknowledgment of my emails.

I’ve also previously reached out for access to the building and received no response. On another occasion, I was sent information for an entirely different building. This pattern of poor communication is beyond frustrating. What would happen in an actual emergency if no one can be relied on to respond?

You wouldn’t work with a colleague who consistently ghosts you, why paying an OC to be ghosted?

The Knight OC’s level of service is shockingly poor. I am left feeling ignored and undervalued, despite being a paying owner. This experience has made it clear to me that they cannot be trusted with any matter requiring prompt attention or professionalism. I would strongly caution anyone against working with them.

If you say what you are going to do, then have the guts to carry it thru – We endured The Knights {TK's} poor performance for three years - the three year contract was inherited from the developer. In that time we had fourteen {14} Property Managers and two Team Leads. Thankfully, our contract finished with them yesterday. In early September '24, an OC member came across an article written by TK's Managing Director… Read more

{'GE'}, dated March 22, 2024 entitled "Stamping out unscrupulous practices in OC (Strata) Management" - the article is still on TK's website. In the article 'GE' stated - "Whilst receipt of remuneration by strata managers from the OC insurance premium is common practice and legal, we provide our clients the choice whether they wish for this to occur". We were never given a "choice" and communication on the issue i.e. them taking the commission or negotiating an increase in annual fee or agreeing an hourly rate to cover the service started with Team Lead, then onto the GM and finally onto 'GE' - all three skirted around the issue. 'GE' also talked about taking a - “fair amount of remuneration upon placement of an Owners Corporation’s insurance premium.” I won't elaborate on the exact dollar values involved, except to say that in our opinion and the opinion of two independant insurance accessors, the commision taken to cover the time taken to arrange the insurance on our {modest} complex was exorbitant. In the vicinity of $1200/hr, and that is being generious on the time allowance for them to do the work. So, our message to those of you who have TK as your Strata Manager - look carefully at what you are paying for insurance renewal and check and challenge who your insurance is placed with.

To clarify - we acknowledge that the commission was "declared" - what was never "declared" or "explained" was that we had a "choice" !! Not having the guts to admit that they 'dropped the ball' is a pointer to the culture of the business and business culture starts at the TOP. Watch this space, more to come on the issue!!