The Little Big Company

Scam website – Do not do business with this website. I ordered a birthday present for my sister from the site. I waited weeks for the item to be dispatched. Eventually I got sick of waiting so I sent them an email. After waiting for days without a response I contacted Afterpay (as I paid for the purchase using the Afterpay service). Afterpay reached out to the… Read more

company asking what is going on. It was only after Afterpay had contacted them that I finally got a response.

I was advised that I had ordered a preorder item (even though the website had said in stock) and the item wasn’t due to arrive for another month.

Annoyed but I still waited the month, and then nothing. I sent them another email and no reply. I reached out to Afterpay again who were able to get the company to send the product and issue me with a tracking number.

Finally, after waiting for almost 3 months my item arrived in the post today.

The quality of the item is bad. The item is definitely overpriced for what I have received.

Since doing business with this company I have read SO MANY reviews and messages from previous customers who have been completely scammed out of their money because they never received their order.

I firmly believe the only reason I have my order is because I threatened the company multiple times by contacting Afterpay directly. Side note: Afterpays customer service is absolutely fantastic.

One star only because I couldn't give zero! – I have emailed the Little Big Company a number of times - no response. The recorded message on the phone is "please send an email and we will respond" (or words to that effect). What sort of business doesn't answer their phone or emails. A business that doesn't want your business I guess. Show details

Great custom service – We received our goods in record time, 2 days. Unfortunately one stand turned up broken we emailed that night and the following morning received a response where we were offered a replacement stand to be sent out. Easy as that!! Thanks for handling this so promptly Show details

Love it, Really quick On time and was cheapest Online – Love it, Really quick On time and was cheapest Online. Really pleased with my purchase. Have afew parties coming up and this should get some good use.

My new FAV party store! – I left things to the last minute for a party I needed to organise, I ordered off The Little Big Company by Thursday morning and they were able to express post it out to me in Sydney- I received the parcel, the very next day. The service is great and the products are all so lovely and their prices very competitive. I know that I will be ordering… Read more

from here more often, it will be my go to party supply shop and I will be letting all my friends in on my new find.

Simply uncontactable – Not sure why still there . But doesn't respond to any enquiries. Very bad. Add is good. Customer service is zilt. Spend you money elsewhere. Rather than spend time trying to get your money back. Show details

Happy then disappointed! – We ordered 2 champagne buckets and we received them in record time which is fantastic but 1 is damaged and I have sent 3 emails and no one has responded.

Uncontactable – Why is there even a contact number for this business , when no one answer the phone or returns messages through the 1 hour this business is open. We are waiting for our goods since 21/07 ..

*****never use this company ****** – Received broken goods, No response to my emails. Will never recommend this company to anyone! All i was asking for was a replacement for the items that were broken back with there lack of reponse they obviously don't care about the customer only $$$$$

Won't be shopping with this company again – I have purchased several cake stands through this company, and 3 of them have been so bent and poorly manufactured that they are unusable. I definitely should have checked the last one immediately, but it wasn't until some months later that I put it together only to find the platter is at an awful angle due to the screw placement under the marble,… Read more

any cake that sits on it would be in danger of sliding off. Emailed the company, no response. Called, received a very disinterested response, and absolutely no attempt to rectify the situation, nor even interested in seeing a photo of how bad this cake stand is. I am very unhappy with this complete lack of customer service, and will not be shopping there ever again. Buyer beware.

Wow, what a great place to buy lollies and party stuff – Really low prices. I went there today and got some great help from the lady that greeted me was adorable and very helpful. I would highly recommend the The Little Big Company to anyone. Telling my friends and will be back soon. Ohhh... and they have an online store.

Excellent customer service and quick! – I ordered Little Big for my wedding as I had been let down by another company. Got my order sent out the same day, and I received it the next day! V Happy. I highly recommend!

Thanks Guys for Express shipping my goods at last minute – Really appreciate getting my order out so quickly, very happy customer. I bought a cake stand for my friends wedding dessert buffet table in WA, I ordered from NSW and it was really straight forward. They even wrapped it well as it was quite fragile. My friend was really happy, therefore I'm happy too. Thanks

Have Nothing but High Praise for this Company – Was very happy with my inexpensive purchase. Found the same product somewhere else for 40% more. It was sent very quickly too. Highly recommending this company to my friends.

Great site, good value, prompt service – We ordered on Wednesday, goods delivered the following Monday morning. The product required was available on very few other sites, and nowhere near the price offered by TLBC (and they gave us an extra discount!). Website easy to use, and they provided our email to Aus Post so that we had tracking notifications. While some people seem to have had bad experiences with customer service, I would certainly use them again.

So bad!!! Can't believe that they still have customers. Will not go back – Did not notify me about sending had to email them to find out what was going on. That is when they told me that they had sent it to the wrong address. They then followed up with now they have run out of stock. Waste of time don't bother, go to another site.

The WORST Do not buy anything with this company ! No communication – My $150 parcel was sent to some guy called [name removed]? Apparently he lives in my house? Wrong address, My delivery instructions were not passed on. I was never contacted about the parcel. I had to follow it up myself. [name removed] ( I don't even know her role ) has ' investigated '. She just said [name removed] signed for it sooo..... Not… Read more

her problem. it's taken 9 weeks with no resolution and new she said it's been too long for it to be her problem. No package, no help. Cost me $150. I have contacted the Ombudsman about the case with Aus Post.

Awful awful customer service – TLBC are exceptional...at terrible customer service. My original order back in May 2015 was all there (bonus!) but they were all different colours of blue (tea cups, pots etc). No big deal but they were gifts so I let them know. They Asked if I could take a photo to show them & you'd think at that point they'd attempt to help me rectify the… Read more

problem. I still have those cups etc & to this day they are in their boxes. I've sent many more emails, tried to call & NO-ONE has got back to me EVER. I too was impressed with the modern funky website, such a shame in the background of the online business they lack simple customer service. Well done on your crud service!

Good Service. Thank you – I have used LBC a few times with no problems but this time my parcel arrived damaged (I'm guessing in transit) and with items missing. After reporting it to LBC, Jessica sent me the missing items. Thank you, I will continue to use this company and recommend to others.

Such A Great Looking Company (Website) And Product But I Am Still Owed A Refund 10 Months On! – Like a story below. Ordered a drink dispenser. It never arrived before the party. Asked for a refund, didn't get it. Told I have $50 credit to spend. 2 more order placed and never heard back from them. Going to chase up my refund again.

Don't bother - find another supplier – I'll be short and sweet here. My order wasn't packed in time and hence would arrive later than I needed it (it was for a gift), so I called to cancel the order. It has been almost 2 weeks and i am still waiting for my money to be returned. I was told by the receptionist that she will pass on my concern to the accounts department, who she later … Read more

revealed was a business owner. Shame on you The Little Big Company. I wish I checked here before wasting my time.

Do not buy from this company – Do not buy from this company ordered a drink dispenser from the company it was faulty!! They would not refund my money!! Disgusting!!

Really bad – Ordered and paid for lollies on the 15/04. On the 25/04 I emailed asking if my items had been sent and two days later I get an email saying one item was discontinued to put my refund details so they can refund me. I didn't need them anymore as I had ordered elsewhere because I needed them by a certain date so I put my refund details in an email… Read more

and 5 hours later I get an email saying the items have been sent??????

I have since emailed twice saying wtf? I have said I want my money back which was offered to me and now the items were sent after that????

No reply no communication

Really bad service and will never ever purchase from them again or recommended them to ANYONE

SHOCKING SERVICE! NO COMMUNICATION! WILL NEVER DEAL WITH AGAIN! – I purchased a cake stand in November 2014. It was faulty and they agreed to a refund once it was returned. I'm STILL WAITING! NO one answer on customer service number and I have sent at least 20 emails! Than goodness it was paid for with Paypal as I will now be lodging a dispute to reclaim funds! Buyer Beware!

Returned wrong item that was delivered , no refund , been months, complaint now with Offie of Fair – Just before Christmas 2014, I brought 3 tiered plate stands, costing over $100, they sent the wrong item, agreed they made an error , no problem Christmas is a busy time, I was understanding, they sent a reply paid label, told me when they received the goods I would get a refund, I even asked them to put me on the waiting list for the same… Read more

product. I returned the item within days of purchase, sent them the tracking number, Aust Post advised it had been picked up, now Feb 2015, still no contact from them after several emails. Now I have lodged a complaint with OFT , advised them I had. STILL NO CONTACT - what loooosers !!!!!! Stay away from this company

Worst customer service ever encountered – Returned an item in person to the warehouse, unopened and with the receipt in November a week after purchase, still no refund after several emails and phone calls. I will now be escalating the matter to consumer affairs as I have had no response. Use only if you can guarantee you won't need to return it.

Bad service – If there is a complaint, they do not follow it up quickly at all. They are very hard to get hold of by phone......phone rarely answered or message bank full. My Emails have not been answered as yet. Once they have your money they do not seem to care.

Just gorgeous! And just what I was after! – Fun, easy website to look at and they had what I wanted and in the future I will need other items. Fun products for all occasions. easy site to use and postage was quick and all items packaged well. I am so happy I found this site! I will be back! Thank you Reliable service

Outstanding! – TLBC you are a triple threat...Outstanding customer service, Outstanding products and an outstanding website! Thank you for urgently sending my Vintage hot air balloon in time for my sons first bday party! Your service and efficiency is above and beyond and unfortunantly a real rarity today and that separates you from the rest, you are amazing.… Read more

Thank you, what a pleasure it has been and what patience you have to deal with customers such as myself :) xoxo Efficient, great service