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The Moving Man

The Moving Man

 Verified
The Moving Man
4.9

418 reviews

Positive vs Negative
98%2%
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Rates and Fees
4.6
Job Satisfaction ?
4.9
Timeliness
4.8
418 reviews
4 Byron  · Very professional and thorough. Frank was particularly good at communicating with us.
5 John A.  · What a top crew, Awesome service, can't speak highly enough – I was super impressed with their professionalism and prompt service... UNBELIEVEBLY super :-)
5 Tolga  · Professional Company – Moved our office. Guys were professional, friendly and reliable. 9T Truck was full in couple of hours with 2 guys.
5 Erin  · Proffessional team – I did a small office move went without a hitch, staff friendly , prompt and took great care. I would recommend them
5 Ella  · Great move – We moved with the moving man. Chris and James were wonderful, very careful and helpful! Will definitely use this group next move.
5 Gary  · Great and reliable service – Troy and James arrived on time and moved our furniture carefully and quickly. We recommend them and their professional service.

Reviews with attachments

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Leigh T.
Leigh T.WA
 

No stress involved in this move! – Cannot rate this firm highly enough. Frank was great to deal with, prompt replies to communications, really helpful advice and transparent fees. Stephano and his offsider were really polite, professional and efficient. (Also our dog fell in love with Stephano - always a good sign!) Show reply

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Kelli H.
Kelli H.WA
  Verified

Unprofessional handling of goods a real let down – cost me twice the amount of the move – I booked a removal service with The Moving Man in July based on the amount of positive reviews they have received, but I am gutted and thoroughly disappointed with how I have been treated by the company as a customer who has made a complaint about the negligent work of the removalists I hired. I booked a packing and removal service with this… Read more

company. Karyn, the receptionist was awesome and kept me in the loop with all changes that occurred. The packing service was great, quick and efficient. The removalists were quick, but they refused to pack my TV in the box it came with and I let it go with the assumption that they knew what they were doing, which was an error on my part as after the move I didn’t get around to checking the TV for two days as I was busy unpacking. When I turned the screen on, there was significant damage to the LED screen where a removalist had applied pressure while lifting the item leaving a thumbprint and the television was not working. The backlight showed a crack which went 42cm along the screen and 18cm down the screen.

I immediately informed the company to resolve this but was given a range of excuses by the management who backed their workers and blamed the broken TV on “accidental damage caused by the load shifting during transit” and told me: • As a company, they are not liable for accidental damage that happens to property during transit which is why they recommend taking out cartage insurance. • the only way to carry a modern TV is by picking it up by the screen to carry it. • modern TVs only weigh around 15-16kg and it is suitable that TVs only be carried by one removalist (mine weighed 20kg). • removalists do not usually use the original box as they have to dismantle the TV and it can be difficult to put it back in the box because of the polystyrene. • They apologised for the damage to the television but reiterated that there is nothing more they can do.

I disagreed with the claim that the big fingerprint mark left on the TV by a removalist which happens to be right where the screen is damaged constituted “accidental damage” due to the load shifting during transit but rather negligence when handling the TV and made a complaint with Consumer Protection where I was met with further excuses by the company. While I could take the company to Magistrate’s Court or get the police or media involved, this company is just not worth expending more of my energy on. The move cost me $1700 which was doubled in replacing the TV. I have contacted other removalist companies in the Perth area who all said that when moving televisions, they use a two person lift and prefer to use the box the TV came in, or if it is not available, they wrap the screen in blankets or bubble wrap prior to transport.

The professional handling of the situation by management was poor and their statement that “If we were are at fault through negligence or unprofessional work we are happy to make good on any problems” is untrue. Looking at the reviews that this company does have, it seems that the company spends too much time bullying and arguing with negative reviewers and not doing enough to ensure that when mistakes are made they are doing right by their customers. Be aware of these issues before you book a move.

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Lyn
LynWA
  Verified

Awesome – Great job Paudie And Anthony, effortless move. Very friendly and helpful would use them again . I would recommend them to family and friends for a fast efficient job. Thanks guys Show reply

In-depth reviews

Swordfish
Swordfish22 posts
  Verified

Double the trouble! – I obtained a quote online for a 4 x2 move 10-15kms away from my current address. I did my homework and looked at reviews and was happy to pay the highest quote because of the excellent reviews. However I have never ever been mistreated the way I was today by this company. Stay clear is my advice unless you like them turning up and hour and a half… Read more

early, rude attitudes, like it was my fault I wasn't quite ready for them and then declaring that because I had animals they did not want to do the job as they didn't want to get sick from my animals and that I would need to find another company to do the job. This on the day of my move! I had rabbits and dogs to move but the small hypoallergenic dogs I have were outside and the rabbits were isolated in a bedroom which the movers didn't have to enter. After I finished packing the last few boxes I was about to transport my animals to the new house and be back in time for the movers but they didn't care and just left. I was dumbfounded. My cleaner had just arrived and witnessed the whole thing. She too could not believe what she was hearing. The two removalist a also claimed they were not told I would need a bed dismantled or the size of the move. They told me they didn't get a brief from their manager. when I spoke to the manager who had confirmed the quote and moving details he said they do get a brief. He knew of what had occurred before I contacted him and he has zero empathy or care for the predicament I was now in. I offered for him to attend my premises and check it out for himself. He said he would speak to the guys again and get back to me. In the meantime I got on to other companies to check their availability. Then the manager rang me back and said he has arranged two of his other drivers to come around the same time as the original booking with a 9 tonne truck. Big enough to handle the size of my move. However when the new removalist turned up they had a 3 tonne truck. The guys were from a different company and I was confused about why they had come as I didn't realise the manager had contacted another company to attend. A heads up would have been helpful. The new guys were nice but I turned them away as it would have taken 6 trips to get the job done. No way. Long story short I was very disappointed with this company and would advise anyone else to be aware of my experience and consider if this is something you want to experience.

The Moving Man
The Moving Man    

Hi Swordfish We have absolutely no record of your… Read more (+4 replies)

Ralph M
Ralph M
  Verified

HIGHLY RECOMMENDED and CONGRATULATIONS to Frank and his Moving Men for the two faultless moves they have done for us this year. Our first move came at short notice as our house sold earlier than expected and our new apartment was not ready. This move, which required detailed coordination to deliver certain furniture to two separate locations,… Read more

with lots more to go to storage, was completed with exemplary grace, care and efficiency by Tristan and Neil. When our apartment did become available two months later, it was just a matter of asking Frank, the original, ever-obliging Moving Master, to retrieve the items in storage, to pick up certain items from the above-mentioned two locations and then to deliver everything to our new apartment. Again, the friendly Tristan and his co-worker David did an excellent job and we are most thankful that nothing was scratched or broken in the whole process. A wonderful result and many thanks to Frank and his Moving Team for a job well done. The price was right too!

Yvonne K.
Yvonne K.WA5 posts
  Verified

My 34th move; The Moving Man is in my Top 3 of all time – I had moved house 33 times in 33 years before I hired The Moving Man to do my 34th - and final - house move in December 2021. To say they had alot to live up to is an understatement. I've seen it all and had it all, over four continents - the good, average, thoroughly bad, and absolutely woeful. Having read the reviews, I felt confident it would… Read more

be a good move. And it was, in the end. But it was a stressful day that did not need to be - and it had nothing to do with the guys that did the move, or me. It's just how moving goes sometimes.

The job involved Day One of packing up one very large (large!) truck in Perth metro with 4 storage units of goods and furniture, overnighting it at the depot, and then Day 2 driving the truck to regional WA to offload and unpack, before the truck drove back (empty) to Perth.

Day 1 didn't start well, with an estimated start time blowing out by 2.5 hours, meaning there was only 2.5 hours left in the day to do an entire pack up into a truck of 4 large storage units before the storage facility closed. The guys turned up late and looked as deflated as me - they had come from a morning move where the clients had underestimated the size and amount (to save money), meaning the job ended up being way bigger than quoted, and being the good people they are, the guys didn't leave until it was done. That then had a ripple effect on the next job - me - leaving us all with half the quoted time to get the job done. If you've done as many moves as I have, you will know that rushing a pack and load is a disaster. The goods end up broken on the other end, which defeats the whole purpose. Insurance just doesn't cover the blood, sweat, tears and stress. I had booked the required time and Karyn has allocated the required time, but as it turned out, the job before me screwed all that up. Thanks alot!

When the guys finally arrived at the storage facility we had a 10 minute chat. How was this going to get done without anything being broken? How were we going to get this packed without rushing? Who is going to pay any overtime fees at the storage facility if they had to stay open late (not me, that's for sure). Etc. Etc. Etc. The guys reassured me they would be as careful as if it were their own stuff. No rushing. And they would get it done AND pay any overtime fees if needed.

So we got to work. And work they did. It was a very hot day. We had to go between four different storage units. We had to pack fragile and large bulky items, heavy items, small items, lots of tubs, and wall art. Rugs, lamps and shades. And so on. The load was PERFECT. The guy in the truck was very experienced and had clearly done it before - nothing was squashed, nothing was damaged far as I could see.

The last item went into the truck on Day 1 at exactly closing time - no overtime fees or charges, and everyone was happy with the load. We were happy too. The mood was actually pretty good, considering the shitstorm we had started with.

Day 2 - the truck drove to regional WA as scheduled and on time. Arrived exactly on time. We unpacked from the truck all day, and the guys unpacked boxes in the house, placed furniture in rooms, and even assembled a couple of pieces for me. All in all, it was an EXCELLENT move. NOTHING - not ONE THING - was broken. How's that? I don't think any of the prior 33 moves achieved that status, so kudos to the guys, their attitude, their work ethic, and their willingness to get the job done properly. That truly does not happen often.

I can't say it is the BEST move of all time for me, but it's definitely in my TOP THREE. Having moved across the USA, Australia, China and Singapore, I can honestly say that The Moving Man has something special. They don't always get it right and stuff does happen - but they make it right to make the move happen. Money can't buy that.

I'm not moving again (!) but you are, and I can honestly say - give these guys a try. If you treat them like human beings with respect and dignity, they give it all back to you and more.

Thank you Byron and team for a great move. I appreciate it.

Recent reviews

Brad C.
Brad C.WA3 posts
 

Could not have asked for a better removalist. On time, so professional with the two men that moved me . Brilliant service, personable. Frank is also amazing to deal with. Not that I hope to have to move again in the near future but should I do, The Moving Man would be my first contact. 5/5.

Renee
ReneeWA
 

Myself and my family have used the Moving man on 5 different occasions for whole house moves. Cannot recommend them enough. Franks staff have always been polite and were well skilled at moving all of our furniture. They were punctual every time. They didn’t muck around - very hard workers , which was great because it saved us all money. They took… Read more

great care of all of our belongings. Frank has a storage facility that I used for 12 months at a much better rate than the big storage companies. My belongings were kept safe and were delivered in exactly the same condition that I had seen them last. My family and I would 100% recommend and use the moving man again.

dean
deanQLD2 posts
 

Frank is THE MAN .! What a star .. rescued me out of a sticky client situation and saved the day. Instant service and first class team. Will only ever use The Moving Man in Perth . Cannot recommend this Company high enough. Show reply

Christine J.
Christine J.Western Australia
 

A streamline move with efficient, friendly removalists. Nothing was too much trouble for them. On time and with a smile. I will definitely recommend The Moving Man to everyone. Finally a company that knows how to give good service. Well done guys.

Justin L.
Justin L.QLD
 

Second time I’ve used this company, first time they juggled to fit my tight deadline with little notice, 5 stars !! Second time move was completed in half the time I expected, just can’t say enough good things about this company, their staff from Angela to Jason and others absolutely, top class. No stress … don’t hesitate just book them ❤️

Stephen  Mt. Pleasant
Stephen Mt. PleasantWA
  Verified

Moving house – Extremely happy with the service. Original booking had to be cancelled and moved to a later date (today 20/12). Frank the owner was very accomadating in arranging this. The two men who moved my household items - Stephano & Lucas, were very professional. They didn't mess around, yet they took care so as to not inflict any damage. Would use this company again. Kudos to Frank, Stephano & Luca!

Furniture Removalists

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Andrew M.
Andrew M.WA
  Verified

Our Moving Experience – We needed a removalist to transport our furniture etc. from Ellenbrook to Bullsbrook so contacted Frank, The Moving Man. He was very easy to deal with and his expertise and advice was invaluable. Unfortunately, due to complications with our settlement, we could not proceed with the move on the planned day and Frank did not have a truck available… Read more

for the changed date. Frank was very understanding and referred us to another removalist company who we contracted and who also did a marvelous job on short notice. I have no hesitation in recommending The Moving Man when you need a removalist.

Sandra
SandraWA
  Verified

Taking the stress out of moving – We have moved twice in the past 12 months and called on The Moving Man on both occasions to transport our possessions safely. We moved from country to metro then metro to metro. The teams who carried out the moves were professional, pleasant and very obliging. The cost was very fair and everything arrived intact, not a scratch. We wouldn't hesitate to recommend Frank and his teams to our family and friends. Mike and Sandra Helena Valley Show reply

Norbs
NorbsNSW
 

Ideal for single women – If you have loads of male friends who wont get up to help you move on short notice, ring Frank. The Moving Man. Needed a small, fussy job done the next day. He organized it. Muscles, charm, courtesy AND on time. Cannot speak too highly of him and his company.

Roberta
Roberta
 

Exceptional service with a smile! – I had a wonderful experience moving house thanks to the Moving Man and his crew. Frank was friendly and helpful and went out of his way to fit my job in at short notice. The crew were lovely - friendly, efficient and organised. They took great care of my furniture and did everything with a smile. I would highly recommend the Moving Man. They provided exceptional service from beginning to end!

Mary-Ann
Mary-AnnWA
  Verified

Stress free move – Thank you to a wonderful team. Move to my new apartment went really smoothly, even had to drag a large couch up three flights of stairs! Thank you. Mary-Ann Show reply

Chanelle B.
Chanelle B.6 posts
  Verified

Thank you for saving the day! – I had booked through a different removalist, but when they failed to turn up, I called around frantically for another company. Frank the owner went over and above calling any company he had a connection with in the hopes someone could assist. Sadly, due to the time of the year, no one was available. So he was able to organise his contract company… Read more

to assist me on a Sunday. I am forever grateful and when I move again, I’ll be using Frank and his team. Thanks again.

Phil Strachan
Phil StrachanWA2 posts
  Verified

Awesomeness! – It was so good to speak to Frank who guided me through exactly what I needed and quoted me accurately! Moving is stressful any time and The Moving Man took all the stress away. On moving day, Stefano & Drupchu were totally professional, incredibly friendly, and very competent - the way the stacked the truck was a work of art! I couldn't have… Read more

asked for better guys - nothing was too much to ask. I wouldn't go anywhere else now - if you want the job done properly, call The Moving Man, a proud Western Australian company!

Bruce Strang
Bruce StrangWA3 posts
  Verified

Marvellous Moving Man! – After researching a few Perth removalists I decided to chose The Moving Man to support a local family business and also given it's long successful track record. I arranged my move with Frank who was very helpful and obliging. The move was not straightforward with pick-up from the 4th floor of an apartment complex to the 2nd floor of an apartment… Read more

in another complex. The two removalists (Stefan from Milan and a young man from Bhutan) worked tirelessly non-stop for over 7 hours to get the job done -- no stops or rest! All in all I was very satisfied with The Moving Man and would not hesitate in recommending them for your next move. Bruce.

Julz J.
Julz J.
  Verified

The Moving Man - made it easy! – Great service and advice from the first call. I needed to move from a 4 bedroom home to a 3 bedroom town house. The crew Carlo and Brodie turned up on time and got to work straight away. They took care of everything and showed great respect and care of both the home and my belongings. Any challenges were quickly addressed and communicated. Great… Read more

team work and thank you for making my smooth and easy. Would highly recommend The Moving Man and thanks again Carlo and Brodie - you guys were awesome!

Furniture Removalists

Find out how The Moving Man compares to other Furniture Removalists

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R and A
R and AWA
  Verified

THE MOVING MAN is a genuine business who keeps their word and truly delivers on the day! – Our move involved clearing a deceased estate with furniture and various heavy items needing to be moved from upstairs to downstairs, as well as two local drop offs at 2 different locations. The Moving Man team worked out all the logistics for a smooth and efficient move of all items. They kept their word with all estimated times of arrival and… Read more

completion. There was no damage, just courteous and genuine good service throughout the moves. Very happy with their work and a very fair price considering how hard the men worked on a hot day. Would highly recommend The Moving Man to all.

Ann
Ann2 posts
  Verified

Smooth, professional move – Thanks to Tristan and Martin for helping us move today. All went smoothly and they worked well as a team. We were moving some of our things to a storage unit locally, 3 hours was just the right length of time.

Tricia
TriciaWA
  Verified

Wow! What a Team – Nick and Shane were amazing! Nick previously moved me to my last 4 bedroom home, I was so impressed I used them for my next move. Awesome job Moving Man. Show reply

Ryan M.
Ryan M.WA2 posts
  Verified

Great Experience – Moved from Perth to Dunsborough. Great punctual / efficient service, very happy with my decision to go with this company. The 2 guys were very friendly and looked after all our belongings. Highly recommend. Show reply

Mark
MarkWA
  Verified

Best Removals in Perth – We had a full 4 bedroom house that the guys moved efficiently and professionally. This is the second time I have used The Moving Man, I wouldn’t employ anyone else. Show reply

customer_first_namec
customer_first_namecWA2 posts
  Verified

positive review – three bedrooms, two lounges, kitchen dining room and storage room move was over longish distance move started and finished as quoted and on time Sarge and Jackson were courteous, efficient and gave timely updates Highly recommend this company and its employees Show reply

Sharon M.
Sharon M.WA2 posts
  Verified

Best Removalists EVER – Punctual, professional, friendly, hardworking and a great sense of humour. Initial communications were swift, informative and profession. Sarge and Leigh worked hard and efficiently on the day. I Highly Recommend Show 2 replies

Cecilia
CeciliaWA
  Verified

Great service, friendly staff and ´can do’ attitude made our move so much easier – We moved from regional WA to Perth from a large 5 bedroom house. The guys checked what we had and packed carefully and quickly. Nothing was a drama. Our delivery address had a challenging entry but again all achieved with minimal fuss. There rates were outstanding. Many thanks guys :) highly recommended ! Show reply

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