Personalised Gift Shop

Placed order with this company on 8 June 2025 and have sent 4 emails requesting when I could expect to receive delivery, with no response. When you phone and try to talk to a human for delivery information, no such luck. My recent email advised that if I didn't have a response to my delivery request by close of business today 25 June 2025, I would… Read more

flood social media with my dissatisfaction with the company and as expected, no response. Would suggest you look at ordering from Temu if you want quality product, well priced and exceptional delivery experience. I have purchased many products from Temu and delivery from China is usually 5/10 days. If you are looking for quality service would suggest you avoid The Personalised Gift Shop.

I was overcharged – Let’s begin with this. Paragraph 3.1 of the T&Cs starts this way. “All products include GST (where applicable) at the current rates.” Not ‘most’ products. Not ‘some’ products. Not ‘a few’ products. And certainly not ‘no’ products. It is perfectly clear that all products include GST. But the paragraph goes on with “We reserve the right to express… Read more

the price exclusive of GST, but we shall show GST separately and include it in the total price.” What on Earth does that mean? Either it is all products or it is not.

So I placed an order, using a 10% discount voucher that I was offered as a first-time buyer. Now I was in a hurry and I will admit that I didn’t check the amount charged properly before paying. If I had checked I would have seen that I was charged GST. It says so as plain as day.

I emailed the company about this on 5 December 2024. They didn’t reply. So I emailed them again on 16 December 2024, setting out my calculations showing that I had been overcharged by about $5. Four days later they still haven’t replied and I doubt that they will.

The product that I ordered was some engraved whisky glasses for a friend’s 70th birthday The quality of these glasses is poor, much below what I would have expected for the price. The only good thing was that they came in a nice gift box.

I will never deal with this company again, and I would advise anyone to be very careful buying any of their products.

Great quality and delivery – Ordered a couple of presents for my daughter’s wedding.. an engraved vase and cheese slate. After 2 weeks I heard nothing. A sheer fluke I found an email from them in my spam folder asking me to proof read my messages and to submit. Only then was the order processed. My error. With only 12 days to the wedding I had resigned myself to it being… Read more

late.. but within 3 days the order was processed and shipped out. I received it yesterday in time for the wedding. It’s beautiful. Don’t expect expensive cut glass for what you pay. Expect a unique and beautiful gift. Very happy

Ordered 4x engraved steel beer tankards, arrived within a week and are very good quality with excellent engraving. 10/10 – Great quality products, arrived quickly. Ordering process was easy and provided a live view of what the engraving looks like

Custom puzzle – I had a fantastic experience with Bonnie at the Personalized Gift Shop. I bought 2 items, a fridge magnet and a puzzle. We received both with lots of protective packaging and after a few days we did the puzzle. Right at the end we noticed that we were missing 1 piece! I emailed support and asked if they could send out another replacement. They… Read more

were very good about it and sent us a complete replacement right away. Then of course, a few days after we received the replacement I found the missing piece!! I emailed support again to let them know that it was my mistake. I offered to pay but they declined. Such great service! I will definitely use them again.

Avoid the company – Do not use. Long delivery times and Zero customer service. Goods ship from [Content Removed]. Paid for Express delivery and shipment took 14 days, NOTHING express about that.

DO NOT DO BUSINESS WITH THIS COMPANY – This company should not be in business. I have rang and emailed multiple times regarding my order. And just like everyone else who's complaining about this company, I paid express shipping. Finally emailed a shipment number which you can't track because it doesn't exist. It truly is a scam. Luckily I paid with Afterpay which I'm hoping to stop payment of future instalments.

Terrible- sham! Do not purchase from – Ordered my gift & paid additional for express shipping. Received an email saying my order would be shipped that day. Didn’t hear anything/receive tracking information Sent an email to customer support telling me that there was an error with Australia post. 1 week later sent another email requesting confirmation of shipment. Sent another email… Read more

requesting tracking or full refund. At this point I have attempted contact via phone several times, sent three emails with no reply and tried to contact via messenger. I have had no reply via any mode of communication

Order never received after paying for express delivery – I ordered a christening present. Paid 5 day express delivery. Product never arrived. They avoid your calls and emails. I would suggest avoiding this company at all costs.

Receiving spam emails after ordering – After receiving my order keep receiving spam and marketing emails that I've never asked for. If you really want a review so badly, here it is. 1 star, webshop should stop spamming you unless you explicitly give them permission.

transparency – This store is not transparent in is advertising online, regarding, which currency the advertised item is. the advertised price is in dollars but they don't say which dollars until you reach the payment page in the purchase process and find its US Dollars.

Terrible Service and Cheap Quality – Ordered Crystal Champagne Glasses for 50th and 60th Birthday gifts. What we received was really cheap glasses with really basic engraving. Emailed and called about 20 times and got ignored. lady basically said to bad. highly advise DO NOT Deal with this dodgy company

Very Dissapointed – I was very disappointed with this company, I bought a Christmas present that arrived 1 month later. No response or follow up. I had to chase up and the finish was not what I expected for $70. plus express post. Very disappointed

Ridiculous Service. No response / Update on order – I ordered a gift last week and paid extra for it to be sent in 3 days. Received nothing and can not get hold anyone to give me a proper update that where the product is right now! They do not answer calls and if answered they don’t have any update. Devastated as the gift won't be here for my friends birthday. Don’t buy anything from them.

Not happy with no response – Received a personalized slate that had glitter glue stuck on it. Phoned and was directed to email. Send more than 3 emails over the last 3 weeks with no response.... Very unhappy as this was a client gift. Won't be using them again.

CLEAR spelling mistake on product-No confirmation email-No accountability from company – On 12/02/21, I bought a Personalised Birthday Traditional Tankard from the online store. I was disappointed because the item was delivered with a very clear spelling mistake. The item was due to say “Happy Birthday”, a very common phrase, but was created and I presume given a final check, by someone at the business, then sent to me, the customer,… Read more

with the spelling “Happy Bi”.

They responded with this advice “We do not put orders straight into production, we hold all orders for a time period just in case customers have made any mistakes or want to make amendments, in which case they will notify us”. However, I mentioned to them before, I did not at any point receive a confirmation email for this item, therefore I could not have responded to advise of an error.

This product is not of satisfactory fit for the purpose described. To resolve the problem I request that you send a refund or credit for the item.

I tried to resolve the problem between myself and the company however this did not happen so I enlisted NSW Fair Trading who were also unsuccessful in obtaining a resolution. They offered me a replacement but at a cost of $30. What a joke!

Terrible customer service! Tried to support an Australian business and this is how they treat their customers.

Broken item received – Disappointed to see my shipment was broken when I received it. I called the team, however was directed to send an email as they were offline. Email was sent with pictures of the shipment, however not heard anything except automatic reply. It's now been almost a week. Tried calling them again but they still appear to be offline. Very disappointed

Not delivered. Can’t get in contact – I ordered a gift over a month ago. I paid extra for priority delivery. They took my money straight away but still no delivery. I’ve tried calling & emailing but can’t get a hold of anyone. Feels like a scam.

Dont pay for express postage – 6 weeks i have been waiting for an order i paid priority post for. I tried contacting them and got no where. They won't even provide a tracking number for me. Waste of time and money. I'd rather a refund.

Terrible Customer support – I ordered a personalised key chain for my managers farewell with express delivery, which was supposed to be received within 3 business days, paid almost double the price for delivery. Its been 10 days, the money has been deducted, no confirmation email. Tried calling and emailing the customer support a number of times, haven't had any sort of response from them. Extremely terrible customer support. Order no is 100015032

Terrible – I ordered a week ago with express shipping, Which states will be received in 3 days! I have received no dispatching email and have sent numerous emails following up with no response! I am still awaiting fulfilment of of my order, which was for a milestone birthday, now passed. Wish I read the reviews first!

Long waiting time. No feedback/contact for a really long time – I have bought a gift with express delivery. I have sent many emails and tried to call them. No reaction for more than week

Terrible – I paid double the price of my product for express shipping. The website says the order will be dispatched within 3 days (at which time a shipping confirmation email will be sent) and, with express shipping, delivered within another 1 to 3 days. It has been 11 days and I have not received the shipping confirmation email which I was supposed to… Read more

receive within 3 days. I have sent countless follow-up emails and have not received a response or acknowledgment. I tried to call but the number says to email and then hangs up.

I purchased this for an important milestone birthday and am very upset and disappointed that it will not arrive in time for me to give it to the person (even with my paying double for express shipping).

I have purchased a number of items from this store previously and on the first few occasions had a good experience. The last two have not been - perhaps ownership has changed such that customer service is terrible now.

I only hope they are not keeping my money and not even sending the product altogether.

Terrible – I order 8 days ago, got the priority shipping and have not received a tracking number. I have checked my junk mail and nothing. I have sent 7 emails and still no reply. The payment was taken out of my account. I'm not happy, I have tried to call during business hours, only to get a message that they are currently unavailable! Not happy with the service! Order confirmation is: 100013951

Quality products, excellent service – I have ordered from The Personalised Gift Shop on multiple occasions, and could not fault a thing. From the preview feature they have incorporated on the website, through to receiving the order which was beautifully and carefully wrapped. I would recommend their products and service to anyone who is looking for a bespoke and thoughtful gift.

Excellent service – Same day Service, Quality Product Even better than i expected.Beautifully finished and named exactly as asked. Packaging also nice. a really Wonderful experience!! It was sent same day! I highly recommend The Personalised Gift Shop

No quality, no support! – The image quality on my puzzle was faded and dull even though I sent a clear high quality resolution image. The company has said this was my image error and are no longer replying back to my emails. Zero support.

Perfect! – I bought 2x heart shaped puzzles, 1 set of coasters and 2x heart shaped magnets. Could not be happier! Images are perfect! Extremely happy! Will definitely be buying from here again!!!

Extremely Bad Service! – Unhappy with goods received. Sent 2 complaint emails over 6 weeks, and also replied to company's customer survey. No response whatsoever to any of this so I'll never deal with this company again. Avoid them altogether!

Misleading – There is a customer service phone number that takes you to a message that informs you there is no customer service team and then directs you to send an email. I ordered items long before Christmas cut off, received a payment receipt and order confirmation but no further updates. I can assume that it will not arrive today in time for Christmas tomorrow as they have not sent a shipping email.