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The Plumbing and Gas Guys

The Plumbing and Gas Guys

3.7 from 367 reviews · View Statistics

Reviews

  • Customer Service
    2.2 (16)
  • Timeliness
    2.8 (15)
  • Job Satisfaction
    2.1 (16)
  • Rates and Fees
    2.1 (16)
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Jose

Jose

  • 2 reviews

Dot your “i’s” and cross your “t’s”

published

Called them because I had no hot water. I explained my situation the chap on the was friendly enough, he asked all the questions he needed and then said that due to the age of unit 5 years it needed an ‘anoide’ and he was going to see if they had one in stock. Few minutes later, yes we have one it will be $449 to which I agreed because I had no hot water and told him so. So a few hours after they left I called and said I still had no hot water. Next day they came out again and looked at the unit and said they couldn’t fix it as it was a refrigeration problem and they don’t fix that. Had they told me they couldn’t fix the unit I would have got someone else that could fix the unit. Be aware when dealing with them!!!

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3 comments
The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys
Jose
Jose

1. Why would I call you if the unit was working properly.
2. How would I know it needed a anode. You said due to age it needed a anode.
Like you said “ we have to agree to disagree”

The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys
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Bernard S.

Bernard S.Perth, WA

  • 2 reviews

Very Poor Customer Service

published

Carried out some drain cleaning works for us and the same incident happened within 10 days.
They were not prepared to come out again unless they could charge for the works. Customer service is obviously not a consideration.

Customer Service
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1 comment
The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys
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sylvia

sylvia

  • 3 reviews
  • 2 likes

Leaking pipe

published

Sounded like a continuous waterfall in bedroom wall, these PPG guys spent 4 1/2 hours couldn't detect it and charged me $785, said they would spend a full day to continue looking for it at a further cost of $1800. Rang a well known plumbing company, detected the leaking pipe in 10 minutes, fixed in under 4 hours and charged much less than PPG. Feeling furious and ripped off

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Colin S.

Colin S.Perth, WA

  • 4 reviews

Worst company ever

published

The plumber got lost coming to my house. He then walked in, told me couldn't fix my issue and then charged me $90 for walking down my driveway. Appalling service

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3 comments
The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys
Colin S.
Colin S.
The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys
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Deb

Deb

  • 3 reviews
  • 1 like

Bad workmanship caused water damage to my kitchen cupboards

published
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3 comments
Deb
Deb
Deb
Deb
Deb
Deb

The plumber has completely redone the job, instead of continually trying to patch up the initial work, which I do appreciate, so far it seems like he’s done a great job.

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Santosh

SantoshPerth, WA

  • 3 reviews
  • 2 likes

Time wasting techniques and Rip off

published

The job took only 20 mins to resolve however the guy wasted time by doing unwanted cleaning. Sat down for 20 mins to write report and used our toilet for another 20 mins. The company charged for 1.5 hrs and I questioned how could they charge 1.5 hrs for a job which was resolved in 30 mins, only to be advised they work on GPS location which indicates how long their vehicle was in the property.
Tradie's modus operandi is to waste time to show on their system they were at the property for 1.5 hrs so that they can charge customer. It's a total rip off, Will not use them again.
It appears lot of previous reviews have same concern.

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neil h.

neil h.Perth, WA

  • Verified

Outstanding hot water service replacement

published

Old Rheem died overnight. Their website made it a snap to compare & choose; Liberty's 8am phone service exceptional; auto texts at every step; brilliant plumber Ross wrapped up at 1pm.

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nothappy

nothappyPerth, WA

Time wasted and over charged for a small job

published

Had a pipe checked for a leak, at first glance the guy said he was pretty sure there was no leak, he checked the area for no more than 30 minutes, then he wasted at least 10 mins in the car 'writing up the report' (on his phone more like it) which then clicked the bill over to the second 1/2 hour, doubling the price from $90 to $180. He sat at my dining table uninvited for at leat another 10 mintues talking
Total rip off DO NOT USE THESE GUYS!!

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Unhappy Customer

Unhappy CustomerPerth, WA

  • 4 reviews
  • 5 likes

Total rip off and False Advertising

published
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Chris Slade

Chris SladePerth, WA

Excellent Service.

published

Have used these guys a few times for my rental property when plumbing problems arise. Have had no problems with them. Fast service and price was good. Will use them again.

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Darbet

DarbetPerth, WA

Total rip off

published
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Worst company I've ever dealt with!!!

published

Time wasting trades person who didn't know a gas pipe from a crack pipe! Arrogant managers who threatened me with debt collectors. I refused to pay & never heard another thing from them...funny that.

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jezza

jezzaPerth, WA

  • 2 reviews

Very professional and efficient.

published

They did a great job. Tidied up afterwards too. We had a instant hot water system put in and they recommended the unit. After a few days the unit was going cold while we showered. We called them and they arranged to come straight away and took his time to sort it out. Even replaced old washers in shower. Unit works like a charm now. I would not hesitate to recommend these guys.

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Not happy Jan

Not happy JanPerth, WA

The ripoff and dodgy guys

published

The ripoff and dodgy guys. Very slick. "We changed our ABN" therefore voiding any work done by "the other company". Can't help but wonder if the first company went under, change name and abn and viola, dont have to cover anything!
Also couldn't help but notice a bunch of similar 1 star reviews that receive snarky replies instead of apologies or help. Guessing they will have another new ABN by the end of this year. Beware. Awaiting my snarky and righteous reply

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Jared

JaredWestern Australia

Over charged and disorganised

published

Leak was found and fixed, however, I was disappointed to be charged for the plumber to go and buy basic parts. Organised plumbers should have these on hand. This added an additional $180 to my bill for the plumber to go shopping! I phoned and enquired with a manager about this and was told it would be followed up and I would be contacted. This was 6 days ago. Would not recommend this company. Overpriced and disorganised!

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JazManThe Plumbing and Gas Guys
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Sarah

SarahPerth, WA

Excellent service

published

Midland Office staff were very responsive, had a plumber out to investigate a solar hot water system leak the same day and provided regular updates of plumber’s arrival. Plumber was very polite and provided options for system replacement. New solar system installed two days later, hardly knew they were there. Quite was accurate. Very happy with service from beginning to end.

Incentivised ReviewNo
1 comment
The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys

Thank you Sarah, Have a fantastic day :)

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Waste of time and money

published
Incentivised ReviewNo
1 comment
The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys
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Liam M.

Liam M.Perth, WA

Awesome and speedy service

published

Our solar hot water system died due to age and a previous owners diy install leaving us with cold showers.. called the guys at 0900 to book expecting at least a day wait, they were here at 1300 to tell me what I expected to hear... they arranged everything to be delivered the next morning and were here first thing to install it all. Very professional job and will definitely use them in the future.

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Bill

BillPerth, WA

I have been price gouged

published

Very dissatisfied. After providing photos and serial number of heater and speaking to coordinator requesting that they bring/providiethe brass blank that needed to be replaced when the technician came to do the job. Nothing was done as previously requested. All previous instructions were ignored. A simple job worth $160.00 at most ended up costing me nearly $400.00 . Will never use this company again.

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Chris M

Chris MPerth, WA

Great service, start to finish

published

These guys were great to deal with. From being responsive to my initial query to providing an accurate quote, keeping me informed about when they'd arrive and then professional and friendly service from our plumber Adam. The final cost even ended up being slightly less than the quote. Will certainly use again. Nice to see a company that appreciates the benefits of great customer service. Well done.

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Page 1 of 19

Questions & Answers

Neil W.

Neil W.asked

do you sell gas jets for lpg gas and how much

No answers
olly g

olly gasked

You recently (last Tuesday, August 15th) did a like-for-like installation of an electric boosted Solar HWS for my parents at 25A Hartung Street, Mundaring.
As far as I can tell, all went well.
Thank you.
I'm in Melbourne so it'll take a little while for me to get enough feedback to write a review.

Before I do, though, do you have a set of operating instructions that you can share with me?
Something including suggestions for when to have the booster switched on or not.
Anything that can be user-maintained?

Thanks and regards,
Olly

1 answer
Jan
Jan

Hi Olly, I did not install anything. I'm in Mandudrah WA. Wrong person, sorry.

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