2The Plumbing and Gas Guys

The Plumbing and Gas Guys

 Verified
2The Plumbing and Gas Guys
3.7

376 reviews

PositivevsNegative
67% · 253117 · 31%

Customer Service
2.2
Timeliness
2.8
Job Satisfaction
2.2
Rates and Fees
2.1

Reviews

376 reviews
ember
emberPerth, WA49 posts
  Verified
Jason
Jason
 

Great service

Called The plumbing and gas guys to replace my hot water unit, and they organised everything for me and even took the old unit away. Really happy with the timing and service of this company 10/10 would reccomend.
Santosh
SantoshPerth, WA5 posts
 

Unprofessional and Unreliable

On calling their business phone number 0432 868 604, they accepted a booking for blocked drainage at 3.15pm and never turned up. On follow up the lady informed they had double booked and will arrive after 25 mins. We waited till 4.15pm and on calling the receiver denied it was plumbing and gas number. They can't even be honest about their appointments. Avoid calling them and be ready for surprises if you engage them.
Professional time waters
Andrew
AndrewPerth, WA
 

Unprofessional time wasters

They arrived on time to quote my work and said they’re keen for the work and will send a quote in a couple of days. I called after a week and the call centre said they would have someone call me back asap. No one called and I did this another four times and also sent emails. Nobody ever called back and I obviously didn’t receive a quote.
The business is completely unprofessional and are not reliable. Don’t quote for work if you don’t want the work or call people back and say you don’t want the work. Don’t waste peoples time
ROTRAM
ROTRAM
 

Horrible service

Avoid at all costs. They installed the instant gas system and then said a sparky was coming to install the GPO.. he never arrived, I called and they said he was definitely coming.. he never came. So no hot water for us because this mob didn’t book an electrician then continued to lie about it. They were meant to call back about compensation, but I never heard from them. Take your money to someone else!
Peter
Peter3 posts
 

Taking advantage of vulnerable people

The worst of the worst after my three tennents found a leak in the stop tap under the sink they contacted me and told me they had organised this lot to do the job
One stopcock tap replaced price $26 a bit of plumbers tape and at the max 2 hours of Labor and travel they came in with an unitemised bill of $840.
The three Tennant's of this house are extremely vulnerable people and felt stood over by the person doing the job
This company should be reported to consumer affairs though I doubt there is an honest plumber in melbourne
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
LDale
LDale4 posts
 

Poor work from young tradesman

A recent visit from a young tradesman to fix a flooding downpipe left me with a gap in the downpipe where he used a screwdriver in a joint to unblock the downpipe and a dangerous dip in the paving where he dug it up to access the soakwell. After his second visit the gap in the downpipe has been gummed up and the dip in the paving improved but not to the standard it was before and many of the pavers are now chipped. The downpipe still leaks when it is filled with water. This was an expensive learning experience for me.
Timeliness
Mladen
MladenPerth, WA
 

Repair Solar Job

Biggest scammers. I would never used them again.
Overpriced and very unprofessional.
After the experience I had with them I would hope they go broke one day.
Don't go near them.
Spud M.
Spud M.
  Verified
Timeliness
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Tracey S.J
Tracey S.JPerth5 posts
 

Absolutely first class start to finish

This business offers superb customer service every single time.
They are all professional, knowledgeable and friendly.
They work very hard and can be trusted completely to do the work well. The best !
Jose
Jose3 posts
 

Dot your “i’s” and cross your “t’s”

Called them because I had no hot water. I explained my situation the chap on the was friendly enough, he asked all the questions he needed and then said that due to the age of unit 5 years it needed an ‘anoide’ and he was going to see if they had one in stock. Few minutes later, yes we have one it will be $449 to which I agreed because I had no hot water and told him so. So a few hours after they left I called and said I still had no hot water. Next day they came out again and looked at the unit and said they couldn’t fix it as it was a refrigeration problem and they don’t fix that. Had they told me they couldn’t fix the unit I would have got someone else that could fix the unit. Be aware when dealing with them!!!
Timeliness
The Plumbing and Gas Guys
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Bernard S.
Bernard S.Perth, WA2 posts
 

Very Poor Customer Service

Carried out some drain cleaning works for us and the same incident happened within 10 days.
They were not prepared to come out again unless they could charge for the works. Customer service is obviously not a consideration.
The Plumbing and Gas Guys
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sylvia
sylvia3 posts
 

Leaking pipe

Sounded like a continuous waterfall in bedroom wall, these PPG guys spent 4 1/2 hours couldn't detect it and charged me $785, said they would spend a full day to continue looking for it at a further cost of $1800. Rang a well known plumbing company, detected the leaking pipe in 10 minutes, fixed in under 4 hours and charged much less than PPG. Feeling furious and ripped off
Colin S.
Colin S.Perth, WA7 posts
 

Worst company ever

The plumber got lost coming to my house. He then walked in, told me couldn't fix my issue and then charged me $90 for walking down my driveway. Appalling service
The Plumbing and Gas Guys
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Deb
Deb29 posts
 
Rates and Fees
Deb
Deb  
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Questions & Answers

Neil W.
Neil W.

do you sell gas jets for lpg gas and how much

olly g
olly g

You recently (last Tuesday, August 15th) did a like-for-like installation of an electric boosted Solar HWS for my parents at 25A Hartung Street, Mundaring.

As far as I can tell, all went well.

Thank you.

I'm in Melbourne so it'll take a little while for me to get enough feedback to write a review.

Before I do, though, do you have a set of operating instructions that you can share with me?

Something including suggestions for when to have the booster switched on or not.

Anything that can be user-maintained?

Thanks and regards,

Olly

Jan
Jan  

Hi Olly, I did not install anything. I'm in Mandudrah WA. Wrong person, sorry.

Details

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Contact info for The Plumbing and Gas Guys

Mon6:00 am - 6:00 pm
Tue6:00 am - 6:00 pm
Wed6:00 am - 6:00 pm
Thu6:00 am - 6:00 pm
Fri6:00 am - 6:00 pm
SatClosed
SunClosed
  • ABN: 85628098091

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