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The Plumbing and Gas Guys

The Plumbing and Gas Guys

3.8 from 356 reviews

Reviews

(222)
(27)
(6)
(7)
(94)
  • Customer Service
    2.3 (6)
  • Timeliness
    3.0 (6)
  • Job Satisfaction
    2.5 (6)
  • Rates and Fees
    2.3 (6)


Worst company I've ever dealt with!!!

published

Time wasting trades person who didn't know a gas pipe from a crack pipe! Arrogant managers who threatened me with debt collectors. I refused to pay & never heard another thing from them...funny that.

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jezza

jezzaPerth, WA

  • 2 reviews

Very professional and efficient.

published

They did a great job. Tidied up afterwards too. We had a instant hot water system put in and they recommended the unit. After a few days the unit was going cold while we showered. We called them and they arranged to come straight away and took his time to sort it out. Even replaced old washers in shower. Unit works like a charm now. I would not hesitate to recommend these guys.

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Not happy Jan

Not happy JanPerth, WA

The ripoff and dodgy guys

published

The ripoff and dodgy guys. Very slick. "We changed our ABN" therefore voiding any work done by "the other company". Can't help but wonder if the first company went under, change name and abn and viola, dont have to cover anything!
Also couldn't help but notice a bunch of similar 1 star reviews that receive snarky replies instead of apologies or help. Guessing they will have another new ABN by the end of this year. Beware. Awaiting my snarky and righteous reply

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Jared

JaredWestern Australia

Over charged and disorganised

published

Leak was found and fixed, however, I was disappointed to be charged for the plumber to go and buy basic parts. Organised plumbers should have these on hand. This added an additional $180 to my bill for the plumber to go shopping! I phoned and enquired with a manager about this and was told it would be followed up and I would be contacted. This was 6 days ago. Would not recommend this company. Overpriced and disorganised!

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1 comment
The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys

Sarah

SarahPerth, WA

Excellent service

published

Midland Office staff were very responsive, had a plumber out to investigate a solar hot water system leak the same day and provided regular updates of plumber’s arrival. Plumber was very polite and provided options for system replacement. New solar system installed two days later, hardly knew they were there. Quite was accurate. Very happy with service from beginning to end.

1 comment
The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys

Thank you Sarah, Have a fantastic day :)


Waste of time and money

published
1 comment
The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys

Liam M.

Liam M.Perth, WA

Awesome and speedy service

published

Our solar hot water system died due to age and a previous owners diy install leaving us with cold showers.. called the guys at 0900 to book expecting at least a day wait, they were here at 1300 to tell me what I expected to hear... they arranged everything to be delivered the next morning and were here first thing to install it all. Very professional job and will definitely use them in the future.

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Bill

BillPerth, WA

I have been price gouged

published

Very dissatisfied. After providing photos and serial number of heater and speaking to coordinator requesting that they bring/providiethe brass blank that needed to be replaced when the technician came to do the job. Nothing was done as previously requested. All previous instructions were ignored. A simple job worth $160.00 at most ended up costing me nearly $400.00 . Will never use this company again.

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Chris M

Chris MPerth, WA

Great service, start to finish

published

These guys were great to deal with. From being responsive to my initial query to providing an accurate quote, keeping me informed about when they'd arrive and then professional and friendly service from our plumber Adam. The final cost even ended up being slightly less than the quote. Will certainly use again. Nice to see a company that appreciates the benefits of great customer service. Well done.

Clayton

ClaytonPerth, WA

  • Verified customer

Disappointed !!

published
1 comment
The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys

Good Morning,
Can you please email us so we can investigate this matter further our email is contact@theplumbingandgasguys.com.au
Thank you.
The plumbing and gas guys


brodricj

brodricjPerth, WA

  • 7 reviews
  • 8 likes

Failed to show up for appointment

published
2 comments
The Plumbing and Gas Guys
JazManThe Plumbing and Gas Guys
brodricj
brodricj

nurfman

nurfman

  • 2 reviews

Fair price for great service

published

Another company quoted $3800 after paying $130 confirming what I already knew. plumbing and gas guys quoted over phone (sent photos) charged me about $1200 , I’m impressed with these guys


Batra

BatraPerth, WA

  • 15 reviews

Good service but misleading charges

published

The workmanship was good. My sour point was that they don’t explicitly call out that their charges are $90 for 30 minutes when you call them up (and they don’t write anything on their website either). They keep saying $90 and then end up charging a lot more (in accordance to 30 minutes). Once you get the work done, you have no choice. Would definitely recommend going to someone local with lesser charges.


Sharon

SharonPerth, WA

Website is false and misleading

published

The web site states that the Sunday rates are the same as normal weekday rates. Absolute rubbish. When the plumber rang me to discuss the job, the first thing he said was that the Monday to Friday rates are $90 per hour and that the Sunday rates are $360 per hour. “If it sounds too good to be true, it is.”

Not perfect job..I waste my money and time this morning.nothing different of my toilet .his is unpro

published

Unprofessional - this morning younger guy came to my place to fixed the toilet was blocked, but his came to late and his spend time to explain to my husband what's the problem. His pumped toilet ones time ..his was opened the safety tank then his leaved his job. So I spend my time to put it back all and made same before and my husband was paid 180 dollars for nothing .
It's toilet different now still blocked.I have to call fifteenth compeny to do it job again
Bad news today

Hot water warranty call out.

published

Had a warranty issue with a new system. Within 24 hours over the Xmas holds they had sent 2 seperate blokes & had it fixed. Very impressed & extremely grateful.


Crap service

published

Prompt response, sound advice, excellent work

published

When we had problems with our hot water service I rang plumbers we'd used often in the past, and had a most unhelpful response. Rang The Plumbing and Gas Guys, and the response couldn't have been more different. John attended later the same day, accurately diagnosed the issue, and came the next day to fix the problem. His work was first class. There was a minor issue with the invoice - Jenny from the office could not have been more helpful and it was quickly resolved. Happy to recommend them


  • Verified customer

Toilet install

published

Hi we had to have our toilet suite changed because it was leaking and loose. I rang around to get the best charge and The Plumbing and Gas Guys (PGG) where the best. They said if I purchase the toilet we wanted they could install it the next day. The next day right on the time given. After inspecting the toilet he carried the new toilet upstairs and began to remove and install. One hour and it was finished, very happy with all the service I received form the initial phone call the staff where very polite, respectful and helpful.
Could not be happier with the whole experience.
Thank you to all


Honest and friendly

published

Honest and friendly plumbing service that do what they say they'll do. We had a new gas oven installed on the same day I called
. Thank God!


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Questions & Answers

Neil W.

Neil W.asked

do you sell gas jets for lpg gas and how much

No answers

olly g

olly gasked

You recently (last Tuesday, August 15th) did a like-for-like installation of an electric boosted Solar HWS for my parents at 25A Hartung Street, Mundaring.
As far as I can tell, all went well.
Thank you.
I'm in Melbourne so it'll take a little while for me to get enough feedback to write a review.

Before I do, though, do you have a set of operating instructions that you can share with me?
Something including suggestions for when to have the booster switched on or not.
Anything that can be user-maintained?

Thanks and regards,
Olly

1 answer
Jan
Jan

Hi Olly, I did not install anything. I'm in Mandudrah WA. Wrong person, sorry.


Get an answer from our members and The Plumbing and Gas Guys representatives

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