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The Plumbing & Electrical Doctor

The Plumbing & Electrical Doctor

2.9 from 22 reviews

Reviews

(9)
(2)
(0)
(0)
(11)
  • Customer Service
    4.6 (10)
  • Timeliness
    4.9 (10)
  • Job Satisfaction
    4.6 (9)
  • Rates and Fees
    4.0 (9)


Adam

AdamHunter Region, NSW

  • 2 reviews
  • Verified customer

Geoff was friendly, professional, and kept me informed of the work he was doing, and how to stop it from happening again

published

Fast and efficient service, called before arrival, to ensure I was home.
Friendly and helpful, and gave great tips to save me money. Would definitely recommend and use again for my plumbing needs

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Andrew

AndrewGordon 2906, ACT

  • 3 reviews
  • Verified customer

Bonus 50 aud off but beware

published
Akkaydrah

AkkaydrahCentral West, NSW

  • 3 reviews

PROFESSIONAL FROM GO TO WOE

published

Greg from the Plumbing and Electrical Doctor turned up at the appointed time. In true doctor form, he did a systemic check and discovered a few problems; one of which that there is a cold water filter well past it’s use by date. We didn’t know there was a filter. With a deft hand he fixed the issues and then installed the new dishwasher. Greg is very professional and a good fit for the Doctor’s brand. Have booked in for future annual plumbing and electrical checks. Too easy. Great to deal with from the bookings to completion.

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1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

Thank you for your kind words. We are happy that Greg has been prompt in your appointment and did a thorough inspection of your plumbing. Appreciate that you find our booking system easy to deal with. Looking forward to serving you again.

Allan

AllanHunter Region, NSW

Making life a little easier!

published

Thanks Luke for excellent work in fixing the toilet and changing taps from 'hard' to 'easy' to use. Very professional, courteous and cooperative - with good advice on avoiding potential future problems.

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1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

On time

published

Shawn arrived promptly on time as promised. Understood the problem we were experiencing.
He was courteous, knowledgeable and had good communication skills. He was able to identify the cause of our hot water problem and offered advice on solutions available.
The ball is now in our court. We would recommend your services to others

Customer Service
Timeliness
Job Satisfaction
1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

Julia R.

Julia R.Hunter Region, NSW

Thank you

published

I had 2 guys attend my property who dug up my backyard and change the pipes, they were professional and polite, they cleaned the area neatly and explained properly the issue so I had a clear understanding why I've been getting my pipes blocked. Thank you

1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

Hello Julia, thank you for taking the time to leave positive feedback. We are happy to have helped you with your blocked pipes. We are always ready to help should you encounter similar problems in the future.


Meredith Maddison

Meredith MaddisonHunter Region, NSW

  • 2 reviews

Great service

published

Although the job was more expensive than I was led to believe, I could not fault Kody - he was so friendly, professional and got the job done promptly. He is certainly an asset to the company.

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1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

Dave J

Dave JHunter Region, NSW

Great job

published

Thanks to Luke for going far and beyond to fix our leaking toilet. We know it was a huge task to get all the necessary parts He did an excellent job. Very courteous. Highly recommend.

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1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor
Brian D

Brian DMoncrieff 2914, ACT

Great Service

published

Very impressed with the level of professional and friendly service I received from Carl.
Carl found issue and cleared quickly. Another company wanted to cut my concrete. Would recommend Plumbing Dr.

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1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

Hi Brian, thank you for giving us 5 stars. We always feel glad when clients like you find our staff professional and friendly. Carl will be delighted to hear your words of praise. Looking forward to serving you again.

Excellent Service

published

Pierre provided excellent service, was well mannered and the information he provided me with was so helpful. I have used this company in the past and will definitely be using them again

Customer Service
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1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

Hello Carol. Thank you for the 5 stars. Appreciate your kind words for out hot water service. We are happy that you find our service prompt, easy and the quote at a reasonable price. Looking forward to serving you again.


Carol

CarolHunter Region, NSW

Highly Recommend

published

Jeff was very courteous and arrived on time. Replaced old hot water unit with minimum of fuss and a reasonable price for a pensioner which was worth it considering they arrived the same day. I would recommend highly.

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1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

Hello Carol. Thank you for the 5 stars. Appreciate your kind words for Jeff and was able to help you by arriving on the same day. Looking forward to serving you again.


Damaged my property, ignored complaint

published

The evening after I paid for the job I noticed that they had clearly run into my gate with their excavator damaging it. When I made a complaint they refused to respond or negotiate in any way.

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1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

Paul G.

Paul G.Hunter Region, NSW

VERY OVER PRICED!! would give no stars if I could!

published

Hot water issues, very expensive !
We spent $900 and then told we needed a new hot water system, then quoted $2400 for new 160 litre tank, less $400 for previous work done. I found the same tank at Bunnings for $850! I then got a quote from another plumber $1500 for 240 litre tank plus complete install inc required Tempering valve.

2 comments
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor
Paul G.
Paul G.

Strange, you weren't interested at the time, why now?


Helen

HelenHunter Region, NSW

  • 2 reviews

Don't ever use this 'service'

published

Less than 3 years ago I had a new hot water system installed. That is, I had 2 new hot water systems installed as the first one was faulty - at a cost of 2,500. Less than 3 years later I have no hot water. As still under guarantee, I called them back. I was told it was an electrical fault, and that it would cost as not under guarantee. I was told an electrician would come out between 2 and 5 on Friday. It is now Tues, no electrician, no hot water. The plumber blamed the electrician, the electrician didn't come, the manager blamed Ausgrid, but no-one would put their hand up and say they would fix it!!
Oh, and it was installed incorrectly, as element and valve are facing the corner wall so no access.

1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor
Matthew Stamp

Matthew Stamp

  • 2 reviews

Use Someone Else!

published

We needed to replace a failed hot water service on a Saturday and the technician, Tom was well mannered and courteous. Upon arrival he quoted $2,800 to install a hot water heater that has a supply price of $1,340 which they had arranged to be dropped off prior. I questioned the installation costs but with 2 young children & limited options I agreed to the quotation on the basis that we receive a fully itemised invoice. We have since been told by the General Manager through receptionist Alex that it is there discretion to supply such an invoice & they won’t be doing it in this instance. Next time if I had to choose between cold water or using these guys again, I’d take the cold water.

1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor
Jo M.

Jo M.Canberra Central 2601, ACT

Total [word removed]

published

Called them out for a blocked drain, tried to convince me I needed to excavate my whole yard for $15k to solve problem. Said if I didn’t pay $1500 deposit that day the quote would go up $1000. Offered me financing and the option to join their membership program in order to get a discount. I ended up getting a second opinion and the problem is now solved thanks to a $10 part. High pressure sales tactics with no follow up.

1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

Wendy

Wendy

  • 4 reviews

Now I can flush

published

I am very impressed by the prompt reply I received when booking a service call.
He was prompt, professional and friendly. Showed and explained what was wrong. Explained my options. When the work was completed there was no mess left behind.
I will definitely use the Plumbing Dr again.

1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

complete rip off

published

$450 for 40 minutes work, do your research this company completely rip of consumers, they then asked if they could inspect our other assets (free of charge pffff) really this was their way of sticking their promo stickers all over my belongings! something I did not give permission to do!

1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

Ripping off the elderly

published

They charged my 90 year old grandmother $900 to change 4 taps. They took her cash and left no receipt, no invoice and absolutely no accounting of costs. There's a reason they have so many one star reviews.

1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

Absolute ripoff

published

We had an electrician turn up and give us a quote for a small job. He proceeded to quote us a price of $700 for a job we knew was no where near that. When questioned on the price we were told that parts alone were over $350 and that conduit was expensive. We had to pay the so called call out fee of $49. We then had another quote for the same job from a different company and they quoted $300 less. We contacted customer service about our concerns and nothing has come of it. Would never recommend them.

1 comment
The Plumbing & Electrical Doctor
Plumbing and ElectricalThe Plumbing & Electrical Doctor

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