- Verified customer
Quick and perfect service in these times
Hi all, Two weeks ago I had one of the plumbers of the Plumbing and Electrical Doctor solving our drainage issue in our home in Mayfield. Once called and explained the issue that we had with our toilet and shower they organised one of their staff members to inspect our house. They must have forwarded my notes to the plumbers as when he arrived within one and a half hour he knew exactly what the issue was and where to start. He was wearing a mask and gloves, sanitised the area where he worked before and after. The way he worked was quick and pro...fessional, he inspected several locations in and under the house and cleared the blockage in 2 areas of the draining system. I feel the plumber was very well trained and kept his distance with the Cov19 and was still able to solve the problem in no-time. I feel very lucky to have these professionals around in times like these, I would definitely recommend the Plumbing and Electrical Doctor any time.
- Verified customer
Fast and efficient
The Plumbing & Electrical Doctor provided a quote for a new hot water system that was mid-way between two other quotes. They identified all the problems and guaranteed to resolve them. The work was conducted quickly and efficiently and the new system is working well. This team is clearly well-trained and professional.
- Verified customer
Geoff was friendly, professional, and kept me informed of the work he was doing, and how to stop it from happening again
Fast and efficient service, called before arrival, to ensure I was home.
Friendly and helpful, and gave great tips to save me money. Would definitely recommend and use again for my plumbing needs
- Verified customer
Bonus 50 aud off but beware
No stars...My gas hot water system is due for its servicing. I recall a magnet ad from the plumbing electrical doctor saying 50 off and they are 24/7 without extra fees.I gave them a call sunday 7:30am and went to voicemail. Received a call back 11:30 am and the agent was polite and pleasant to speak to. He did mention they have a 49 aud call out fee and the 50 aud off wont apply to callout but total service.based on the past servicing from my local plumber, i assumed the service will cost me 300 max so I decided to give them a go. To my shock ...they quoted me 800 just to service and another 800 to add a tempering valve. I was shocked, i might as well buy a new unit as this mine is 3-5yrs near end of useful life. I did not proceed, wasted my 49 aud over a quote which i can get free else where.
PROFESSIONAL FROM GO TO WOE
Greg from the Plumbing and Electrical Doctor turned up at the appointed time. In true doctor form, he did a systemic check and discovered a few problems; one of which that there is a cold water filter well past it’s use by date. We didn’t know there was a filter. With a deft hand he fixed the issues and then installed the new dishwasher. Greg is very professional and a good fit for the Doctor’s brand. Have booked in for future annual plumbing and electrical checks. Too easy. Great to deal with from the bookings to completion.
Making life a little easier!
Thanks Luke for excellent work in fixing the toilet and changing taps from 'hard' to 'easy' to use. Very professional, courteous and cooperative - with good advice on avoiding potential future problems.
Shawn arrived promptly on time as promised. Understood the problem we were experiencing.
He was courteous, knowledgeable and had good communication skills. He was able to identify the cause of our hot water problem and offered advice on solutions available.
The ball is now in our court. We would recommend your services to others
Jeff was very courteous and arrived on time. Replaced old hot water unit with minimum of fuss and a reasonable price for a pensioner which was worth it considering they arrived the same day. I would recommend highly.
Damaged my property, ignored complaint
The evening after I paid for the job I noticed that they had clearly run into my gate with their excavator damaging it. When I made a complaint they refused to respond or negotiate in any way.
VERY OVER PRICED!! would give no stars if I could!
Hot water issues, very expensive !
We spent $900 and then told we needed a new hot water system, then quoted $2400 for new 160 litre tank, less $400 for previous work done. I found the same tank at Bunnings for $850! I then got a quote from another plumber $1500 for 240 litre tank plus complete install inc required Tempering valve.
Don't ever use this 'service'
Less than 3 years ago I had a new hot water system installed. That is, I had 2 new hot water systems installed as the first one was faulty - at a cost of 2,500. Less than 3 years later I have no hot water. As still under guarantee, I called them back. I was told it was an electrical fault, and that it would cost as not under guarantee. I was told an electrician would come out between 2 and 5 on Friday. It is now Tues, no electrician, no hot water. The plumber blamed the electrician, the electrician didn't come, the manager blamed Ausgrid, but no-one would put their hand up and say they would fix it!!
Oh, and it was installed incorrectly, as element and valve are facing the corner wall so no access.
Use Someone Else!
We needed to replace a failed hot water service on a Saturday and the technician, Tom was well mannered and courteous. Upon arrival he quoted $2,800 to install a hot water heater that has a supply price of $1,340 which they had arranged to be dropped off prior. I questioned the installation costs but with 2 young children & limited options I agreed to the quotation on the basis that we receive a fully itemised invoice. We have since been told by the General Manager through receptionist Alex that it is there discretion to supply such an invoice & they won’t be doing it in this instance. Next time if I had to choose between cold water or using these guys again, I’d take the cold water.
Total [word removed]
Called them out for a blocked drain, tried to convince me I needed to excavate my whole yard for $15k to solve problem. Said if I didn’t pay $1500 deposit that day the quote would go up $1000. Offered me financing and the option to join their membership program in order to get a discount. I ended up getting a second opinion and the problem is now solved thanks to a $10 part. High pressure sales tactics with no follow up.
Now I can flush
I am very impressed by the prompt reply I received when booking a service call.
He was prompt, professional and friendly. Showed and explained what was wrong. Explained my options. When the work was completed there was no mess left behind.
I will definitely use the Plumbing Dr again.
complete rip off
$450 for 40 minutes work, do your research this company completely rip of consumers, they then asked if they could inspect our other assets (free of charge pffff) really this was their way of sticking their promo stickers all over my belongings! something I did not give permission to do!
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