The Plumbing Gang

Shower screen installation was quoted, contracted, and paid for in full upfront, with a “guaranteed” 7–10 business day installation timeframe. What followed was multiple missed appointments for both measuring and installation, countless hours wasted waiting around, and more than 40 texts and phone calls trying to chase updates and them… Read more

rescheduling. Every missed appointment came with another excuse.

The job is now well overdue and far outside the original 7–10 working day guarantee.

When they finally arrived, they turned up hours late, completed roughly 25% of the job, then left saying they’d return the next day. They came back three days later and supposedly “completed” the work.

The "finished" job is rough, and now water pours across the floor and floods the bathroom every time the shower is used. I seriously question whether the installation even complies with Australian standards.

To make matters worse, I’m now still stuck in the ongoing cycle of calls and messages trying to get the issues rectified and the job properly completed.

I’m 33 years old and have never left a Google review before, but this experience was bad enough to warrant one. Extremely unprofessional from start to finish.

Also worth noting that although there are plenty of 5-star Google reviews, there also seems to be multiple new 5-star reviews appearing every single day, which does look somewhat suspicious.

Happy to amend or remove this review if the outstanding issues are properly resolved, but at this stage I would not recommend The Plumbing Gang.

Fractured waste pipe - I was totally impressed with this company from start to finish. Customer service was excellent. Mitchell came and evaluated the work, gave us a quote, and then completed the repair from start to finish. Mitchell even called a day after the work was completed to ensure we were satisfied with the results. A big thank you to you for sorting it all out for us. Highly recommend!

Thank you to Anthony from the plumbing gang who attended to my cistern malfunction tonight. Very proffesional friendly speedy efficient service. Also checked all plumbing for any potential issues. Highly recommend.

Anthony's Amazing Service – Chris and Anthony provided an excellent quality of service. Their punctuality, communication and enthusiasm are commendable, and they provide a wide variety of options to suit your needs. Coming back again for any plumbing needs.

We asked this company to come out to inspect a blocked kitchen sink. The guy spent 3 seconds checking out drainage before starting to not other minor faults in plumbing such as stiff mixers. He let us know the $100 call out fee included a plumbing inspection which we said we didn’t need, and that we just wanted the issue resolved. He said he had… Read more

to so he could find the issue and went around telling us every single plumbing fixture was faulty and would need to be replaced. He then sat in his car for 50 minutes writing a quote. When he finally came back in, the quote was over $4000 and he couldn’t guarantee it would fix the problem as he hadn’t put a camera in. By this point it was two late for his to do the work or us to get anyone else, before a weekend, with a still blocked kitchen sink. Seems like a bit of a scam to get paid $100 for no work and price themselves out of anyone wanting them to do the job.

The booking was to camera and jet blast a potentially blocked storm water drain. The call out fee of $88 included a complementary plumbing inspection to the house which I thought was good until I saw the quote of over $2000 to replace some very minor items that most home owners have capabilities of doing themselves. This should have been a red… Read more

flag for me to cancel works but I wanted my storm water drain cleared. They quoted $895 + GST for the drain which had to be paid up front before starting works. They found a section of pipe that was slightly squashed about 13m away from the entry point and wanted to quote me to cut up the driveway, excavate and replace that 13m length of pipe plus an additional 9m when the blocked section of pipe was below turf and not the driveway. Following me denying them of providing me more quotes, they packed up and asked me to leave them a 5 Star review as they get a bonus each month, which explains why they’re all 5 Star reviews bar the odd bad/true experience. When I asked about the cleaning of the mud/slurry sprayed on the front of my house and driveway, they asked me how I expect them to clean it up without washing it back down the drain. I suggested a wet vacuum but they don’t carry this equipment to clean up. It wasn’t until they left and I started the clean up myself that I realised that the storm water drain was still half full of dirt/mud & leaves. I’ve since had a licensed Plumber quote me nearly $1500 less to replace the minor items raised in the complimentary inspection. This explains how they make over $200K annually plus bonuses.

Scammers – The reviews of 5 stars are actually fake. They came to our house just for a blocked shower and quoted $895 + GST + $88 call out fee. Couldn’t actually tell me specifically location of where the block is or what is wrong. When asked why it cost so much, they said the use of their ‘jet’ hose would cost me $895. I told them to give me a minute to… Read more

compare price with other Plumbers and he had driven off. The plumber that came to fix my problem only cost me $270 no call out fee. Company called Drain Spy - 0404812873. He has done it for more than 40 years and highly recommended. Do NOT get scammed by this company.

I also found out they were charging excessive amount of money to all the customers they came across.

I also found out the plumber who had came is named Heath whilst using Christian’s plumbing license. Currently undergoing investigation by QBCC which they did not know what that stood for. All Plumbing industry with a proper license would know who QBCC are.

Phenomenal service! Ashlea was a pleasure to deal with and had a technician out within an hour to replace my hot water unit and finally have hot water after 2 days. Great service all the way through. Will recommend to everyone!

Amazing service! Ashlea was very helpful on the phone and Chris was very professional and informative when he arrived to fix our water leak. Will be using this company for all future plumbing issues!

Ashlea and Chris were exceptional to deal with! Great service from first point of call right through to the end

Highly recommend. Chris was exceptional at his workmanship and Ashlea was very helpful upon taking my booking.

Highly recommend. Excellent work provided and Ashley was extremely helpful to deal with

Fantastic service and very professional and informative. Will recommend this business to all

Wish I could give zero stars. Stay away from this company. They are 4x the price of anywhere else!!! Very rude to respond to customers too!

Claude was very helpful with installing my shut off valves

Anthony was great, dishwasher installed without issues and all works perfectly :)

Huge shout out to Anthony. Came to our house on the spot and nice down to earth person. Job well done Anthony highly recommend

Product was amazing , cleaned through the grime immediately amazing product

Anthony was very helpful and informative about my drainage issues very professional

Anthony came around and was very professional and helpful with my plumbing issue

The experience was super efficient with great service and product. Would recommend.

Awesome service from Anthony highly recommend Polite punctual and new what he was doing

Leaking water main resolved – Anthony was professional and friendly. He did everything he could do to help fix our leaking water main and was very informative about the process. I would use the service again in future if necessary. Thank you.

Very happy with professional service – Anthony fixed my busted tap on the weekend very professional

Very professional – Anthony came round and fixed my first pipe under my basin very happy with his work

good job – Amazing job by Anthony most definitely refer your team to family members

Quick and professional – Heath from the plumbing gang was very professional and did a great job. Would not hesitate to recommend him!