Absolute rip off - basic cleaning for premium prices
We paid double the amount we’ve ever paid for carpet cleaning before for very basic carpet cleaning. Many basic stains not removed. The pricing structure is a Rort. They quoted low on the phone & have all these add-ins once in your house. For 10 mins extra work they charged $100 more. Equivalent of paying for a heart specialist! We really felt ripped off. Go elsewhere!
Quoted to have a rental cleaned, gave them an accurate description of the unit. When the operator attended told us it would be an additional $130 knowing we had no time to arrange another operator.
It's a rort. Don't use them under any circumstances.
Exceptional Service - Highly Recommend
I spoke to Richard, from the Squeaky Clean Team, and Richard talked me through the best ways to get the job done. He provided multiple options and varying price points.
did not clean rugs properly with lots of water left in the rugs , person told me the rugs will dry in 3-4 hours ! next day after 16 hours they were still not fully dry , we were lucky to have windy and sunny day , otherwise rugs would roten , very unprofessional person ,
Not even one star
I feel violated and ripped off after having someone to clean my couches and arm chairs two weeks ago (just before Melbourne's latest five day lockdown). My furniture is in an infinitely worse state than before the person came. There are dreadful water marks everywhere, excessive water was used (leaving pools on floor) and he even returned the soggy wet cushions right into the couch where they could not dry. Even though we phoned the company twice we have had no restitution whatsoever. We paid over $800 for the worst job I have ever seen. We hav...e had many cleans in the 18 years we have owned it and never anything like this. I am also puzzled why the company that came (Mark's Maintenance – with and without apostrophe on same invoice!) was not in fact Squeaky Clean that I had rung and believed I was getting. Absolutely shocked and don't want anything to do with them again.
Squeaky Clean Carpet Cleaning
Pensioners made an appointment for a carpet clean, they turned up with the wrong cleaning equipment despite specific request. Then rescheduled for the next day, then a guy called Richard called the morning of the appointment to say he wasn’t coming at the set time but might come later if any other emergency jobs didn't come up. Would not commit to an appointment time. When pressed to do so they got angry, said they weren't doing the job and hung up. This is completely unprofessional. If I could give 0/5 stars I would.
I was given a reasonable quote over the phone and booked well in advance. I called the office when no one showed for the appointment. Someone did show up (2hrs late), then proceeded to ask for 2x the amount of the quote. My husband was able to get him back down to the quote price, but had to work hard to get the price back down.
An absolute scam
Do not use this service. They are a scam. At every point he made me feel more uncomfortable asking for more money. Rug was not cleaned properly, left dirty watermarks all over it and the man had the audacity to ask me to carry the dirty equipment to the car for him. He was rude, demanding on the phone and consistently asked me to pay more than I was quoted when he arrived.
pretty sure this is a fake company. Charged $170 to ‘clean the couches’ - couches look completely untouched aside from them being wet. Do not trust, i also got quote from multiple sites and the quotes I received were all from the same email address so it seems like there is something very dodgy happening
Service request related to the removal of odour from a rug, the odour remained unchanged after the service and a request for a re-treatment was refused after a $200 fee.
Useless - all talk no actions
Emailed my enquire and got called back with an English fellow Richard.
He made arrange of a time to come inspect and quote my carpet so I stayed home. Didn’t come so I called him and he said he had forgotten and to send me pictures via email and his phone so he can write up an analysis and quote.
Never happened. Wasted my time. I did a follow up email and never even got a response. Absolutely useless.
Go else where people if you want someone who is actually useful.
was charged $105 more than what was quoted.
Only half the lounge was cleaned. It was left soaking wet.
When questioned they were extremely rude. Do not be tricked by this company.
Perth one disappoints
I was disappointing in the cleaning of curtains, they did not look much better. Tried to tell me each curtain was double what was quoted. Did not protect carpet, left it really dirty and saturated with chemicals. Chipped the paintwork. Never again.
Don't be fooled
We engaged them to do an end of tenancy carpet clean. 2 of the 6-7 rooms were higher traffic rooms and partly more complicated than the rooms that were hardly used because of extra soiling. Any cleaner with technical expertise could have handled it but not this one. He gave them no special attention, seemed more interested in getting to his next job and told us they would look better when they dried. They never did. We were subsequently charged $150 by the agent to bring in someone who could clean them properly. There is a lot of doubt whethe...r they have genuine carpet cleaning expertise. We certainly had a hard time convincing our agent to accept they were legitimate. We complained to the company but received no response. We wish to warn others not to use them. They are not worth the risk.
The cleaner was an hour late (though he did call to advise). The problem with this though is that only as he was leaving, and I asked when he was going to dry my sofas, did he say oh no they won’t be dry for 7 hours. By this time it was3pm so he was saying we would not be able to sit on our only sofas until 10pm tonight and couldn’t touch them which means vigilantly keeping the cats off them. The website said they dried the sofas. At no in the booking process was I advised I’d have to wait so long. I would have booked earlier. Won’t book again.
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