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The Surfboard Warehouse

The Surfboard Warehouse

4.2 from 190 reviews · View Statistics

Reviews

  • Product Quality
    2.9 (15)
  • Return Claim MadeYes (5) · No (11)
  • Shipping
    2.7 (7)
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Best board I’ve ever had, but still not the right one

published

I was convinced by your sizing guide that I needed an longer board, I’m 95kgs and 6’4 tall, which put me in the range of a 6’6-6’8 board on the dark horse, I ignored the advice and got a 6’4, although the board was far easier to catch waves,(was sitting out with the stand up paddle boarders and still catching them) it felt like a boat to turn, I tried my brothers 5’8 dark horse and was far more impressed, it just did what I thought, turned when I wanted it too, just as easy to paddle and now regretting my 6’4 purchase, do we need an ‘extra advanced’ column? I’ve never ridden such a big board

Product Quality
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Brae.p

Brae.pSouthern and Hills, SA

Terrible customer service and being ignored as stocks weren't correctly listed

published

Have ordered a 4/3 wetsuit and a poncho on the 8th of jan 2021. Now had to make contact after 3 weeks and still no parcel received they blamed the Christmas rush and said they were out of stock. Then cant give me a eta on when there stock is gonna come in. Asked for a refund and they said ill be contacted with the refund department a week later still no contact has been made. Struggle to even get a reply from them wont tell me anything over the phone. Havent received my refund or the products I ordered over a month ago. Takes 3-5 days to even email me back total stuffing me around very very disappointing customer service will not recommend or spend my money here and hope every one else is warned about what this business is like.

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Haylee B.

Haylee B.Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

DO NOT PURCHASE FROM THIS COMPANY

published

We spent $1,200 on a SUP Board from this company only for it to arrive cracked at the tail end. The board was packaged well and the box was not damaged at all. This SUP board was damaged before it was packed into that box.
The company will not replace the board because apparently it’s not their problem. I am absolutely disgusted and will be taking them to consumer affairs for my full refund.
After posting on social media I have had 2 others come forward after also receiving the same treatment.
This company takes advantage of interstate buyers and sees a way for them to get rid of already damaged boards to then blame someone else.

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Product Quality
Incentivised ReviewNo
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Polly

PollyGreater Melbourne (Inner), VIC

Disappointed with glass job

published

Have been happy with several previous boards from the SBW , however the glass job on the 2020 Vanquish appears very thin.
Compressions after only a few light surfs.

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nicole

nicoleSydney

  • 7 reviews
  • 10 likes
  • Verified customer

Absolute disgrace - don’t waste your time

published

Having placed an order online for multiple surfboards, body boards and accessories I was still waiting for delivery after 3 weeks. It is approaching 5 weeks now and nothing has changed despite me calling every second day, being told it will be sorted today and they will call me back to confirm order is on the way. I have spoken to 6 different staff who have all done the same thing which is absolutely nothing. A week out from Christmas my kids obviously won’t be getting their presents. These guys are appalling. Don’t waste your time and money on them. Disgraceful experience

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Great board

published

Delivery to Victoria only took 4 days and was delivered to my front door
I ordered the Mahi Mahi clear skin Besides the fins being pretty ordinary the board looked good .Went for a surf in 3 to 5 ft waves and was surprised how good the board paddled and surfed
I would recommend that you get better fins as i did . So far I haven't had any issues and would buy another board from them

Incentivised ReviewNo
Return Claim MadeNo
Kim

Kim

  • 3 reviews

Dissappointed

published

Delivery took close to 3 weeks, left on front door step, we gave instructions to leave in a secure place, completely ignored, then opened package to find wrong product. Very dissappointing & unprofessional.

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Matt

MattSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

Cracking SUP board & terrible warranty

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Ash

AshMetropolitan Adelaide, SA

  • 9 reviews
  • 1 like

The soulstice - life changing beginner board!

published
Product Quality
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Troy

TroySouth East Queensland, QLD

  • 5 reviews

The mighty Zepher

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Mahi mahi mini mal broken finnbox after first use

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes

Larveee my new board, so excited for this surfing journey

published

Team at Palm beach were very welcoming and helpful in finding me a long board suitable for a beginner! When I came back to pick up board a few weeks ago, the young man went above and beyond in helping set up roof racks and the board on my car. Would highly recommend both Burleigh and Palm beach store! Thank you so much, I'm in love with my board xx

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Jordy A.

Jordy A.Sydney Surrounds, NSW

  • 9 reviews
  • Verified customer

ECO Bean II - Amazing Board

published

Loving my new EcoBean II. Picked it up from the new Sydney Store. The Manager was very knowledgeable and helpful I think her name was Tegan or Tahlia. I purchased the 6,0 with around 47L of volume. I’m 32 years old and weigh around 95kg. I’ve set the board up as a quad. First wave was a little sketchy(as I wasn’t use to the quad setup) after that it was amazing. I was by far catching more waves then anyone else out their, the board flies through the flat sections and turns really well. It’s stable and glides super fast making it easy to catch waves. I’m getting on waves quicker and easier then ever. Hadn’t had this much fun in years.
The construction of the board feels solid and well built. Stoked with my new board.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo

No change of mind refund

published

Bought a stand up paddle board as present. When tried to return for a refund, even offering to reduce refund by postage costs, only allow store credit. Which is useless.

Incentivised ReviewNo
Return Claim MadeYes
Gabriel Cigotti

Gabriel CigottiSouth East Queensland, QLD

Poor Customer Service!!!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Tony P

Tony PWide Bay-Burnett, QLD

  • 2 reviews

Best customer service

published

My son recently purchased a board then realised it would not fit on small plane . Kevin at Surfboard Wharehouse went above and beyond to organise refund.Great range of boards and good price

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
NNN

NNNPerth, WA

Vessel Eco Bean 2 (2019)

published
Incentivised ReviewNo
Kyle T.

Kyle T.Mid North Coast, NSW

9.2 Malibu

published

My board is great, rides well and arrived via their paired freight service. Nathan was great on the phone, with my order before buying online and I’ll definitely get boards from the company again. Thanks Nathan!

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evo maniac

evo maniacMandurah

  • 2 reviews

6’2 eco bean

published

Fantastic service and great prices

published

Super happy i ordered my daughter a 7ft Mini Mal on Xmas day for her bday (Excellent prices if you wait for Boxing Day sales) Her Bday was on Sunday 6/01/19 and given all the public holidays over Christmas and New Years and a mix up with my address, the board arrived just in time on the Friday the 5th before her Birthday!!!!!
I couldnt believe it! SW went above and beyond to get my order to me just in time! I am very thankful to SW team! I would highly recommend their online and delivery services.

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Questions & Answers

Andy

Andyasked

Has anyone had issues with the surfboard warehouse trying to blame the consumer for manufacturing defects on the board?

I’m still going through the headache to trying to organise a claim review. They are taking so long to sort it out. Even after I supplied so many photos on three seperate occassions. I was wondering how they get away with this. All
I want is my money back. I don’t want to buy there again.

1 answer
Troy
Troy

I haven't come across this problem at all mate. That's an unfortunate situation you find yourself in but if I was you, I would let them know that if it isn't rectified soon then you will be taking your complaint to consumer watch and the ombudsmen. I know you don't want to buy from them again, but maybe you could do a simple board swap. Old for new. Even though you have had a bad customer experience with them, atleast you will have a rideable board. Good luck mate.

Frans H.

Frans H.asked

Those delamination issues are a worry. It would be easy to hit over 70 degrees in the sun or on a closed up car in summer. Especially in the tropics or ozzy. So its the air inside pressurizing the deck. Why not add a simple pressure release valve in the boards. Problem solved!

1 answer
The Surfboard Warehouse
John M.The Surfboard Warehouse

Hi Frans, Thanks for your enquiry. So you are aware, pressure valves do not prevent delamination, as this is a side effect of the foam core literally melting. Boards that have a valve installed (such as a goretex valve) can still delaminate and either contract like a raisin as the air releases from the valve or if exposed to higher temperatures expand as the valve can only release a certain amount of air per minute (in cases where boards are left in cars this is typically the case). We run valves in all boards above 9ft but this is not to prevent heat damage.

Ben

Benasked

Has anyone owned a Walsh Surf Designs Mini Mal?

No answers

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