- Verified customer
Cracking SUP board & terrible warranty
I purchased a large stand-up paddle board which was to be used in small surf and creek type water for the whole family. The in-store staff recommended the Atlantis Halo (in-store staff have been very good - just the product, its TSBW warranty I have issue with).
After the first couple of sessions on Currumbin creek, the paint layer started to flake away. I returned it for warranty & went through the TSBW warranty process which took several weeks. At first the assessor tried to deny it was a manufacturing fault but after some debate they agree...d to have it fixed. The first repair was so poor it had to go back again (it should have gone back for a third time due to poor repair but I kinda figured it wouldn't affect performance and it would suffice). Now there is a crack developing through the centre of the board along the stringer which TSBW is claiming is normal and caused by an impact. This is only a week after I picked it up for the paint repair and not to mention that it could have been done while in TSBW possession. TSBW has claimed that the board compresses on either side of the stringer and cracks (which is different to their first response where they stated that it was due to impact). But a SUP board is SUPPOSED TO HAVE PEOPLE STAND ON IT EITHER SIDE OF THE STRINGER - "If there is any foot compression either side of the central stringer, the glassing compresses and become slight foot wells...the glass will crack along a line - which is exactly what has happened to your board." Quote from the warranty submission response. In short, the warranty is void if I ride the board either side of the stringer (where the foot pads are) as it will compress and break. This directly contradicts the website describing the board as one of their strongest.
The soulstice - life changing beginner board!
I have been riding the soulstice for about 6 months now from the very first wave I have been steadily progressing with my surfing. It was almost second nature to take off on an angle and the board made it sooo easy to be able to ride the "green face" do small maneuvers and take bigger drops. Such a great beginner board!
I am happy with the build quality for the low price of the board (wait for a sale, got it for around $400 plus shipping). One small aspect that could be better is that the fin box doesn't hold the fin in securely as it is a bit...
The mighty Zepher
I needed a new board for my quiver and saw a couple of reviews on the Zepher from the surfboard warehouse. I bought it when they were doing one of their board sales and picked it up for $349. Well it is probably my favourite board I ride and my go to board for anything from 1 ft to 4 ft. As I live on the Gold Coast and surf crappy waves most of the time, I needed a board to be able to utilize in these types of conditions and the Zepher does the job with ease. Easy to paddle. Easy to catch waves. Sits nice and high in the water and very rarely d...o you "bog" your rail. I ride it as a thruster but it surfs just as well as a quad. If it ever breaks, then it will be the 1st board I look at buying again. If you live on the Goldy then see the guys ay Palmy or Miami. I bought the Zepher from Miami and my Dark Horse from Palmy. Both shops were super helpful and the guys were looking at putting you on the right board, not the most expensive like some of the high end stores try to do. I would suggest changing your fins out though because the one's that come with the board are ok, but performance wise they are lacking a little.
Mahi mahi mini mal broken finnbox after first use
Bought a surfboard here. Finnbox and finn broke during first surfing not a week after I bought it( I did not hit a rock or surfed into a sand). I came back to the store ask what is possible to do and - was told nothing. Finnbox is not a part of their warranty, they told me that I can send surfboard to Miami (yes, other country, bought in New Zealand, you need to send it to Miami on your own expense) to decide if it is a manufacture fault. And also told me that it would be probably rejected. I brought board to the repairs, where they've said - "...It's a manufacture fault, we repair from 3 to 6 these board a week." They guessed the type of broken board even earlier than I pull it from out the bag. So do not buy your surfboard here, not high quality boards and no possibilities of service or repairs.
Larveee my new board, so excited for this surfing journey
Team at Palm beach were very welcoming and helpful in finding me a long board suitable for a beginner! When I came back to pick up board a few weeks ago, the young man went above and beyond in helping set up roof racks and the board on my car. Would highly recommend both Burleigh and Palm beach store! Thank you so much, I'm in love with my board xx
- Verified customer
ECO Bean II - Amazing Board
Loving my new EcoBean II. Picked it up from the new Sydney Store. The Manager was very knowledgeable and helpful I think her name was Tegan or Tahlia. I purchased the 6,0 with around 47L of volume. I’m 32 years old and weigh around 95kg. I’ve set the board up as a quad. First wave was a little sketchy(as I wasn’t use to the quad setup) after that it was amazing. I was by far catching more waves then anyone else out their, the board flies through the flat sections and turns really well. It’s stable and glides super fast making it easy to catch waves. I’m getting on waves quicker and easier then ever. Hadn’t had this much fun in years.
The construction of the board feels solid and well built. Stoked with my new board.
Poor Customer Service!!!
Poor Customer Service!!!
I went to the Palm Beach shop today and the manager was very rude.
I wanted to swap a set of fins that I bought (full price $25) a few weeks ago and he said the package wasn’t looking perfect so he couldn’t sell it full price to anyone else. He said he would have to give a discount for the next customer. I showed him a few fins that were there to sell with a damaged package as well and he replied saying “Come on man, give me a break and just leave”.
I didn’t want my money back or any other different product with a diff...
Vessel Eco Bean 2 (2019)
I have had the Eco Bean 2 board for around 3 months now and have used
it enough to hopefully write a usefule review. I bought the 5'8"
model and am 5'7" myself.
Customer service was great on the phone when trying to sort out my
order, very friedndlt and accomodating.
The surfboard arrived in just over 2 weeks from time of order
to WA. The packaging was great and well padded internally,...
6’2 eco bean
First impressions were great shape but bloody heavy! Rode it in tiny knee high closeouts, no board goes in waves like that. Paddles ok was the only positive. Second surf, shoulder high steep good shape waves, had the standard plastic fins in as a quad, didn’t like it at all but it wasn’t designed for that type of wave with bad fins in it. It is too heavy, and I am 100kg, to surf with flex fins, I found myself overpowering it and forcing turns.
Next time I surfed the same break, smaller and with the Neptune quads in it from TSBW. Much better f...
Fantastic service and great prices
Super happy i ordered my daughter a 7ft Mini Mal on Xmas day for her bday (Excellent prices if you wait for Boxing Day sales) Her Bday was on Sunday 6/01/19 and given all the public holidays over Christmas and New Years and a mix up with my address, the board arrived just in time on the Friday the 5th before her Birthday!!!!!
I couldnt believe it! SW went above and beyond to get my order to me just in time! I am very thankful to SW team! I would highly recommend their online and delivery services.
Arrived with plenty of time before christmas
I am over the moon with the service I have received from SW, I ordered a board on thursday 12/12/18 and it has arrived first thing this morning on a Monday! I was worried I wouldn't receive my parcel before Christmas due to the chrissie rush and all but they had it delivered in record time. The board was well packaged with plenty of padding, bubble wrap and cardboard to make sure it arrived safe and sound and the board looks better than the pictures. You have made me one happy customer
So much fun
Got a bombora softboard in a 5'7 for under $200 and its basically the same shape as others selling for $500. The board is so much fun its super corky and paddles like a longboard but the little nugget shape allows for snappy little turns and changes the way you will surf mushy surf. It came with a set of fcs thruster fins which was a huge plus and allowed me to install my set of glass fins in. I would highly recomend this board without a doubt.
Really happy with my new board
My friend and I have always wanted to get stand up paddle boards to use down Tallebudgerra creek on the weekends and had hired a few from the local hire section. We went in to shop together hoping to get a deal on two but SW were unable to give us a discount which was rather dissapointing given we were purchasing two high priced items. However we still went with it as we wanted to get them intime for summer. I chose a waterborne oceanic and my friend got a waterborne evoke both in the teal colours. We have since used these boards a bunch of times and swapped out and they are remarkably light, agile and easy to paddle. I couldn't recommend these two products highly enough, the quality and finish is great.
Prompt delivery and packaged well
My board arrived in great shape and was very well packaged. It took 3 days to get from the Gold Coast to South Australia so I was very impressed. The care taken on packing my items was remarkable and Surfboard Warehouse have taken their packaging to the next level, not only was it foam wrapped and tightly packed in a large box, it even came with a kind note and thank you letter for shopping with them. Great service on both fronts.
What a steal
I dropped by the Miami shop on Saturday to have a sticky beak after getting an email about some deals in store and found they had a clearance rack with a few customs and prototype boards. I ended up grabbing a little clear skin 5'10 nugget of a thing and christ almighty does this thing go well. It 21" wide so a lot wider than my standard 19 1/4 shortie and has a fatter wider squash tail but throw her on rail and she powers through turns and is extremely responsive given the oversized tail. I am in love with it and a terrific find. Thnx guys
Dark horse review
I purchased a dark horse by vessel shapes about a month ago as a spare board for a Indo trip as it was pretty cheap at the time and the shape looked good. I got the 5'10 which was a tad wider and slightly heavier than my JS but with a similar squash tail and just a few extra liters. As luck had it I ended up tearing a fin out on my JS on the reef day 3 and so I ended up using the dark horse for the rest of the trip. The board definitely delivered and I was able to surf my pants off for the rest of the two week trip without a single hassle. Overall the board goes relly well and held up to solid swell and for the price I will definitely be back to grab another
Questions & Answers
Has anyone had issues with the surfboard warehouse trying to blame the consumer for manufacturing defects on the board?
I’m still going through the headache to trying to organise a claim review. They are taking so long to sort it out. Even after I supplied so many photos on three seperate occassions. I was wondering how they get away with this. All
I want is my money back. I don’t want to buy there again.
I haven't come across this problem at all mate. That's an unfortunate situation you find yourself in but if I was you, I would let them know that if it isn't rectified soon then you will be taking your complaint to consumer watch and the ombudsmen. I know you don't want to buy from them again, but maybe you could do a simple board swap. Old for new. Even though you have had a bad customer experience with them, atleast you will have a rideable board. Good luck mate.
Those delamination issues are a worry. It would be easy to hit over 70 degrees in the sun or on a closed up car in summer. Especially in the tropics or ozzy. So its the air inside pressurizing the deck. Why not add a simple pressure release valve in the boards. Problem solved!
John M.The Surfboard Warehouse
Hi Frans, Thanks for your enquiry. So you are aware, pressure valves do not prevent delamination, as this is a side effect of the foam core literally melting. Boards that have a valve installed (such as a goretex valve) can still delaminate and either contract like a raisin as the air releases from the valve or if exposed to higher temperatures expand as the valve can only release a certain amount of air per minute (in cases where boards are left in cars this is typically the case). We run valves in all boards above 9ft but this is not to prevent heat damage.
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