Poor Customer Service!!!
Poor Customer Service!!!
I went to the Palm Beach shop today and the manager was very rude.
I wanted to swap a set of fins that I bought (full price $25) a few weeks ago and he said the package wasn’t looking perfect so he couldn’t sell it full price to anyone else. He said he would have to give a discount for the next customer. I showed him a few fins that were there to sell with a damaged package as well and he replied saying “Come on man, give me a break and just leave”.
I didn’t want my money back or any other different product with a diff...
Vessel Eco Bean 2 (2019)
I have had the Eco Bean 2 board for around 3 months now and have used
it enough to hopefully write a usefule review. I bought the 5'8"
model and am 5'7" myself.
Customer service was great on the phone when trying to sort out my
order, very friedndlt and accomodating.
The surfboard arrived in just over 2 weeks from time of order
to WA. The packaging was great and well padded internally,...
6’2 eco bean
First impressions were great shape but bloody heavy! Rode it in tiny knee high closeouts, no board goes in waves like that. Paddles ok was the only positive. Second surf, shoulder high steep good shape waves, had the standard plastic fins in as a quad, didn’t like it at all but it wasn’t designed for that type of wave with bad fins in it. It is too heavy, and I am 100kg, to surf with flex fins, I found myself overpowering it and forcing turns.
Next time I surfed the same break, smaller and with the Neptune quads in it from TSBW. Much better f...
Fantastic service and great prices
Super happy i ordered my daughter a 7ft Mini Mal on Xmas day for her bday (Excellent prices if you wait for Boxing Day sales) Her Bday was on Sunday 6/01/19 and given all the public holidays over Christmas and New Years and a mix up with my address, the board arrived just in time on the Friday the 5th before her Birthday!!!!!
I couldnt believe it! SW went above and beyond to get my order to me just in time! I am very thankful to SW team! I would highly recommend their online and delivery services.
Arrived with plenty of time before christmas
I am over the moon with the service I have received from SW, I ordered a board on thursday 12/12/18 and it has arrived first thing this morning on a Monday! I was worried I wouldn't receive my parcel before Christmas due to the chrissie rush and all but they had it delivered in record time. The board was well packaged with plenty of padding, bubble wrap and cardboard to make sure it arrived safe and sound and the board looks better than the pictures. You have made me one happy customer
So much fun
Got a bombora softboard in a 5'7 for under $200 and its basically the same shape as others selling for $500. The board is so much fun its super corky and paddles like a longboard but the little nugget shape allows for snappy little turns and changes the way you will surf mushy surf. It came with a set of fcs thruster fins which was a huge plus and allowed me to install my set of glass fins in. I would highly recomend this board without a doubt.
Really happy with my new board
My friend and I have always wanted to get stand up paddle boards to use down Tallebudgerra creek on the weekends and had hired a few from the local hire section. We went in to shop together hoping to get a deal on two but SW were unable to give us a discount which was rather dissapointing given we were purchasing two high priced items. However we still went with it as we wanted to get them intime for summer. I chose a waterborne oceanic and my friend got a waterborne evoke both in the teal colours. We have since used these boards a bunch of times and swapped out and they are remarkably light, agile and easy to paddle. I couldn't recommend these two products highly enough, the quality and finish is great.
Prompt delivery and packaged well
My board arrived in great shape and was very well packaged. It took 3 days to get from the Gold Coast to South Australia so I was very impressed. The care taken on packing my items was remarkable and Surfboard Warehouse have taken their packaging to the next level, not only was it foam wrapped and tightly packed in a large box, it even came with a kind note and thank you letter for shopping with them. Great service on both fronts.
What a steal
I dropped by the Miami shop on Saturday to have a sticky beak after getting an email about some deals in store and found they had a clearance rack with a few customs and prototype boards. I ended up grabbing a little clear skin 5'10 nugget of a thing and christ almighty does this thing go well. It 21" wide so a lot wider than my standard 19 1/4 shortie and has a fatter wider squash tail but throw her on rail and she powers through turns and is extremely responsive given the oversized tail. I am in love with it and a terrific find. Thnx guys
Dark horse review
I purchased a dark horse by vessel shapes about a month ago as a spare board for a Indo trip as it was pretty cheap at the time and the shape looked good. I got the 5'10 which was a tad wider and slightly heavier than my JS but with a similar squash tail and just a few extra liters. As luck had it I ended up tearing a fin out on my JS on the reef day 3 and so I ended up using the dark horse for the rest of the trip. The board definitely delivered and I was able to surf my pants off for the rest of the two week trip without a single hassle. Overall the board goes relly well and held up to solid swell and for the price I will definitely be back to grab another
I love this board!
The shapers at SW have nailed it with the new Ecobean2 shape! I seriously am in love with this board and have been using it for like a month straight now and surfing it in anything from 1 foot crappy much to 3 or 4 foot clean slabs and the board goes seriously good! I've got the 5'6 and I weigh about 80ish kgs and the board paddles like a longboard but performs like a shorty. Duck diving is takes a little to master because of the extra float but the board seriously handles everything and makes those small and crap days a hole lot of fun. Who wants to be just cruising on a longboard when you can be throwing one of these about on the smaller days? Crazy!
4 out of 5 stars
I'll start with the good stuff first. The board is incredibly good value and well made with a beautiful print and finish. It was packaged extremely well and better packed than anything I have received before so you guys do a great job there without a doubt.I bought a Oceanic and it is stable and paddles well just like the lady on the phone explained and she was very helpful too. My only grief is that the delivery went to the local depot and not my house, now normally this would not be such an issue but as I am in Sydney this 20km drive took over an hour in traffic to pick the board up and was extremely frustrating. A re delivery option if you are not home is needed and this is why I have give 4 out of 5 stars
As the name says it is a fountain of youth
I have been riding my fountain of youth for the past 2 or so months and it is a brilliant board. As the name says the fountain of youth truly is a fountain of youth. My paddle speed has increased, wave count has increased and the board is a tad larger than what I normally ride but still turns with ease. The board makes me feel like a spring chicken and im by no means the fittest bloke these days. Top stuff and a terrific option for those like me who have put on a few kegs over the years.
Just purchased my second Ecobean after my first finally kicked the bucket after a solid 5 or 6 years of surfing. The eco is a great little board and has been my favourite for a long time, the new shape is a little more smooth through the turns and a really practical shape. Its got a bit more tech in it then my last one which was rather basic, this one has heaps of carbon and deck strength so I am sure it will outlast my previous one and give me some solid fun for the next few years. Thanks for making an awesome product that lasts and costs next to nothing, I don't know how you do it!
Cymatic - next level surfing!
Here’s what I’ve learned about the Cymatic 5’5” having owned one for three weeks now.
Board volume is 28.4 litres, which is what works for me (70kgs or 154pds, and 175cm or 5’9”) although I do feel it would be very easy to surf this even shorter. I’ve surfed with FCS 2 medium fins in quad and thruster setups. As expected the quad setup makes the board go super quick.
I’ve surfed mostly in the 1 to 3 foot range, but took the board down south to the Margaret River region and surfed North Point and Guillotines in the 3 to 6ft range. The ...Cymatic absolutely came alive in these bigger conditions. I’ve heard people say that the Cymatic looks twitchy. It isn’t. Twitchy gives the impression that the board will be unpredictable through turns or some other weird thing. What it is though is super responsive, which for me means that it goes wherever you look at on the wave. It loves vertical surfing more than any other board I’ve surfed. It carries the speed off the bottom turn and drives up into the lip with effortless speed. I’m not sure whether it’s the short size, the speed, the responsiveness or the combination of these, but what I’ve noticed the most is how much more time you seem to have on the wave. It turns quicker and tighter going into and through turns and when it comes out of the turn you have more than enough time to set up your next move. Even escaping closeouts feels easy – plenty of time to either pull through the back or prone out onto the flats.
This board is crazy good!
This is the first review I have ever written in my entire life as I have never felt the need to do so. You know how it is, you get an email from a company asking for a review but the item is never worthy of a write up. I am 35 and been surfing for close to 30 years and tried out every brand under the sun and have a bunch of customs also so I know a fair bit about surfboards. I got this Eco Bean in a 5'2 I am 72kgs and 5'9 and it is a bloody good board, built solid and flipping amazing in the small mushy stuff. I've been surfing it daily rega...rdless of the conditions as the board handles everything from 1ft grovellers to 3-4 foot swell and after receiving the email thought it worthy of adding my two cents. The board has an epoxy core so its corky as, making wave entry a synch and I can keep up with the old mal riders on a board half there size. It takes on ankle height waves to steep drops easily and is the most versatile board I have ever ridden. It's lively and loose but I still have full control going through the motions. And the quality is awesome, on day two a beginner snaked me collided into my board and apart from a tiny paint chip it hasn't even impacted on the fiberglass, the boards super solid. I'd rate it without a doubt a solid 9 out of 10.
Fantastic staff who were really warming and helpful. I purchased my first standup paddle board from Noosa and they helped select the right size and style for me. they also went the extra mile and gave me plenty of tips on how to paddle, how to install all the items like my fins and rail tape and told me where I should start out. Fanastic.
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Questions & Answers
Why do you make up and write all of your five star reviews? Is it to drown out the real one star reviews?
You can tell they are all written by the same person by the style of the language used.
John M.The Surfboard Warehouse
Hi Tim, We have mixed reviews on multiple platforms but overall have rankings in the 4+ stars. So you are aware our operating system sends out review requests for varying platforms to our customers on a daily basis and we have the opportunity to select which platform we want to focus our reviews on. More often than not our focus is on our own website directly.
Other than that, we do not influence reviews in any way shape or form and don't have the ability too. If you look into Product Reviews review system they have created very strict guidelines where they request receipts to validate review authenticity among other things.
I think you will find with any company of our size, they will have mixed reviews on both sides. You get the 1 star reviews were people are not happy with their product from damage caused in a wipe out or what not, 5 star from repeat customers and the rest mostly in the middle depending on their experience with our customer service staff. We take our customers seriously and aim to give the best service the surf industry has ever seen and it pays dividends. If you can name a surf shop that will answer a call any day of the week between 7am and 7pm I'd like to hear about it as I think we stand apart from the rest.
I will finish by simply stating that, like your question, some peoples intentions on review platforms is merely to tarnish a brand and we wish those people all the luck in the world as negativity will get you know where in life. We have thousands of reviews over the internet, both good and bad and we are not in the least bit worried about a handful of unhappy customers when we serve over 30,000 happy customers yearly.
I hope this has given you some clarity and wish you all the best with your reviewing on Product Review.
The Surfboard Warehouse
H guys, Im a 166cm, 68kg girl from melbourne and Im a beginner-intermediate surfer. I usually enjoy surfing 2-4 ft waves on average. I was looking at the eco Zephyr board and was wondering if that would be a good board for me. What board do you guys recommend ?
Thanks heaps !
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