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The Surfboard Warehouse

The Surfboard Warehouse

4.2 from 183 reviews

Reviews

4.2

183 reviews
5
(123)
4
(30)
3
(5)
2
(2)
1
(23)
  • Product Quality
    3.6 (9)
  • Return Claim MadeYes (5) · No (5)
  • Shipping
    4.0 (2)
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Matt

MattSouth East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Cracking SUP board & terrible warranty

published
Product Quality
Return Claim MadeYes
Ash

AshMetropolitan Adelaide, SA

  • 9 reviews
  • 1 like

The soulstice - life changing beginner board!

published
Product Quality
Shipping
Return Claim MadeNo
Troy

TroySouth East Queensland, QLD

  • 5 reviews

The mighty Zepher

published
Product Quality
Return Claim MadeNo
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Mahi mahi mini mal broken finnbox after first use

published
Product Quality
Return Claim MadeYes

Larveee my new board, so excited for this surfing journey

published

Team at Palm beach were very welcoming and helpful in finding me a long board suitable for a beginner! When I came back to pick up board a few weeks ago, the young man went above and beyond in helping set up roof racks and the board on my car. Would highly recommend both Burleigh and Palm beach store! Thank you so much, I'm in love with my board xx

Product Quality
Return Claim MadeNo
Jordy A.

Jordy A.Sydney Surrounds, NSW

  • 7 reviews
  • Verified customer

ECO Bean II - Amazing Board

published

Loving my new EcoBean II. Picked it up from the new Sydney Store. The Manager was very knowledgeable and helpful I think her name was Tegan or Tahlia. I purchased the 6,0 with around 47L of volume. I’m 32 years old and weigh around 95kg. I’ve set the board up as a quad. First wave was a little sketchy(as I wasn’t use to the quad setup) after that it was amazing. I was by far catching more waves then anyone else out their, the board flies through the flat sections and turns really well. It’s stable and glides super fast making it easy to catch waves. I’m getting on waves quicker and easier then ever. Hadn’t had this much fun in years.
The construction of the board feels solid and well built. Stoked with my new board.

Product Quality
Return Claim MadeNo

No change of mind refund

published

Bought a stand up paddle board as present. When tried to return for a refund, even offering to reduce refund by postage costs, only allow store credit. Which is useless.

Return Claim MadeYes
Gabriel Cigotti

Gabriel CigottiSouth East Queensland, QLD

Poor Customer Service!!!

published
Product Quality
Return Claim MadeYes
Tony P

Tony PWide Bay-Burnett, QLD

  • 2 reviews

Best customer service

published

My son recently purchased a board then realised it would not fit on small plane . Kevin at Surfboard Wharehouse went above and beyond to organise refund.Great range of boards and good price

Product Quality
Return Claim MadeYes
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NNN

NNNPerth, WA

Vessel Eco Bean 2 (2019)

published
Kyle T.

Kyle T.Mid North Coast, NSW

9.2 Malibu

published

My board is great, rides well and arrived via their paired freight service. Nathan was great on the phone, with my order before buying online and I’ll definitely get boards from the company again. Thanks Nathan!

Product Quality
Shipping
Return Claim MadeNo
evo maniac

evo maniacMandurah

6’2 eco bean

published

Fantastic service and great prices

published

Super happy i ordered my daughter a 7ft Mini Mal on Xmas day for her bday (Excellent prices if you wait for Boxing Day sales) Her Bday was on Sunday 6/01/19 and given all the public holidays over Christmas and New Years and a mix up with my address, the board arrived just in time on the Friday the 5th before her Birthday!!!!!
I couldnt believe it! SW went above and beyond to get my order to me just in time! I am very thankful to SW team! I would highly recommend their online and delivery services.

Dave

DaveWollongong

Arrived with plenty of time before christmas

published

I am over the moon with the service I have received from SW, I ordered a board on thursday 12/12/18 and it has arrived first thing this morning on a Monday! I was worried I wouldn't receive my parcel before Christmas due to the chrissie rush and all but they had it delivered in record time. The board was well packaged with plenty of padding, bubble wrap and cardboard to make sure it arrived safe and sound and the board looks better than the pictures. You have made me one happy customer

Andrew

AndrewGold Coast

So much fun

published

Got a bombora softboard in a 5'7 for under $200 and its basically the same shape as others selling for $500. The board is so much fun its super corky and paddles like a longboard but the little nugget shape allows for snappy little turns and changes the way you will surf mushy surf. It came with a set of fcs thruster fins which was a huge plus and allowed me to install my set of glass fins in. I would highly recomend this board without a doubt.

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SarahG

SarahGTallebudgerra

Really happy with my new board

published

My friend and I have always wanted to get stand up paddle boards to use down Tallebudgerra creek on the weekends and had hired a few from the local hire section. We went in to shop together hoping to get a deal on two but SW were unable to give us a discount which was rather dissapointing given we were purchasing two high priced items. However we still went with it as we wanted to get them intime for summer. I chose a waterborne oceanic and my friend got a waterborne evoke both in the teal colours. We have since used these boards a bunch of times and swapped out and they are remarkably light, agile and easy to paddle. I couldn't recommend these two products highly enough, the quality and finish is great.

Casey

CaseyPalm Beach

Good value

published

Surfboard warehouse offer really good value, I have purchased three boards from them now the last being an eco and they have all been terrific boards. The eco was on sale and I had been eyeing it off for a while now and the reviews are right this board makes one foot surf fun.

Joe

JoeSouth Australia

Prompt delivery and packaged well

published

My board arrived in great shape and was very well packaged. It took 3 days to get from the Gold Coast to South Australia so I was very impressed. The care taken on packing my items was remarkable and Surfboard Warehouse have taken their packaging to the next level, not only was it foam wrapped and tightly packed in a large box, it even came with a kind note and thank you letter for shopping with them. Great service on both fronts.

Tristan

TristanMermaid Waters

What a steal

published

I dropped by the Miami shop on Saturday to have a sticky beak after getting an email about some deals in store and found they had a clearance rack with a few customs and prototype boards. I ended up grabbing a little clear skin 5'10 nugget of a thing and christ almighty does this thing go well. It 21" wide so a lot wider than my standard 19 1/4 shortie and has a fatter wider squash tail but throw her on rail and she powers through turns and is extremely responsive given the oversized tail. I am in love with it and a terrific find. Thnx guys

Sam.C

Sam.CGold Coast

Dark horse review

published

I purchased a dark horse by vessel shapes about a month ago as a spare board for a Indo trip as it was pretty cheap at the time and the shape looked good. I got the 5'10 which was a tad wider and slightly heavier than my JS but with a similar squash tail and just a few extra liters. As luck had it I ended up tearing a fin out on my JS on the reef day 3 and so I ended up using the dark horse for the rest of the trip. The board definitely delivered and I was able to surf my pants off for the rest of the two week trip without a single hassle. Overall the board goes relly well and held up to solid swell and for the price I will definitely be back to grab another

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Questions & Answers

Andy

Andyasked

Has anyone had issues with the surfboard warehouse trying to blame the consumer for manufacturing defects on the board?

I’m still going through the headache to trying to organise a claim review. They are taking so long to sort it out. Even after I supplied so many photos on three seperate occassions. I was wondering how they get away with this. All
I want is my money back. I don’t want to buy there again.

1 answer
Troy
Troy

I haven't come across this problem at all mate. That's an unfortunate situation you find yourself in but if I was you, I would let them know that if it isn't rectified soon then you will be taking your complaint to consumer watch and the ombudsmen. I know you don't want to buy from them again, but maybe you could do a simple board swap. Old for new. Even though you have had a bad customer experience with them, atleast you will have a rideable board. Good luck mate.

Frans H.

Frans H.asked

Those delamination issues are a worry. It would be easy to hit over 70 degrees in the sun or on a closed up car in summer. Especially in the tropics or ozzy. So its the air inside pressurizing the deck. Why not add a simple pressure release valve in the boards. Problem solved!

1 answer
The Surfboard Warehouse
John M.The Surfboard Warehouse

Hi Frans, Thanks for your enquiry. So you are aware, pressure valves do not prevent delamination, as this is a side effect of the foam core literally melting. Boards that have a valve installed (such as a goretex valve) can still delaminate and either contract like a raisin as the air releases from the valve or if exposed to higher temperatures expand as the valve can only release a certain amount of air per minute (in cases where boards are left in cars this is typically the case). We run valves in all boards above 9ft but this is not to prevent heat damage.

Ben

Benasked

Has anyone owned a Walsh Surf Designs Mini Mal?

No answers

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