The Surfboard Warehouse

We bought a Body Glove Explorer SUP from The Surfboard Warehouse late last year and chose to drive to Tweed to pick it up. The service was excellent and the handover was seamless. Come Christmas, after gifting the board, we discovered a small issue and contacted the team. Within a few days they had organised a replacement and shipped it to us at no cost. Outstanding service from start to finish. Highly recommended

We'd ordered two boards from them previously. So we ordered again on Black Friday and got a good deal on a SUP. Sadly, their shipper mishandled it and then delivered it to us munted. When we asked them for a replacement, they stalled, and in the end, we didn't get the outcome that we asked for. I definitely wouldn't ever order from them again.

DONT ORDER FROM THIS SHOP! They are cheap for a reason and its all a rip off.. Surfboard was shipped with damages, i reached out and received 1 response asking for photos, then was completely ignored. I attempted to email time and time again for more than a week and to different departments and nothing.... So I'm stuck with a damaged board now… Read more

and to make things worst, their website advised me to purchase additional accessories that they recommended which were all wrong. I am new to surfing and was relying on their expertise but i was sold a bunch of lies. The Leash that was recommended was too short (only discovered this after reading the delivered package) and they advised me to buy a wax and comb kit even though my purchase was for a foam board.

Again i cannot stress how bad this experience was and to be completely ignored when something goes wrong is unacceptable.

Buy from any other place, but not from here.

I ordered the AQSS Boulevard Longboard 9'0 on Tuesday, and it arrived in Melbourne the following Tuesday with no marks or dents. The board was really well-packed; you can tell they took great care to ensure it would be delivered in perfect condition. I also ordered the VESSEL 8" Twin Tab 2+1 Fin Set and the FK All Rounder Travel Cover - Longboard… Read more

- 9'1. I had read the specs, which stated that it didn’t come with fins, so I asked Mitch in chat which fins he would recommend. I’m very pleased with the quality. The cover was waiting to be stocked, which is why it took a week to deliver. To be honest, I didn’t think it would arrive any faster than that. I received a nice message from Sarah advising me of the slight delay, and I was pleasantly surprised to find extra wax and a wax comb included in the delivery. I can honestly say the entire experience, from ordering to delivery, was amazing. Thank you, Sarah and Mitch, for being so helpful

Flying Fish- Flying Fun – I just want to thank Steve at the Osborne Park store . I went in last week looking at a certain board . He ( in his wisdom ) recommended a different board . He wasn’t upselling because his recommendation was $110 cheaper . Anyway, it was a 5’10” Flying Fish . I’ve just returned from a super fun surf on said board . Caught heaps of waves and didn’t fluff one . Flying Fish = Flying Fun !!! Cheers ✅

Incredible – I’m honestly not the type to leave reviews, but I have too for this business. If I could rate more than 5 stars I would. Greatest customer service I’ve experienced in Australia. The team at surf board warehouse are second to none. I live in WA, I bought a surfboard for my partners 30th with a set of fins, and Sarah was instantly in contact with me… Read more

that they weren’t compatible, and if I wanted her to switch them out for me. Long story short, after a few emails back and forth, we ended up on the phone, Sarah recommended a different board for my partner, something better suited to him. They just seemed so eager to help, and to get it here, I can’t thank them enough. Truly.

Extremely disappointed with The Surfboard Warehouse. I placed a Click and Collect order but cancelled it before collecting the item, as I had serious concerns about the product’s quality based on online reviews. The item was never picked up, and the store did not incur any delivery or handling costs. Despite this, they refused to provide a… Read more

refund and insisted on offering only store credit. This is against Australian Consumer Law, which protects consumers’ right to a refund when goods or services have not been provided.

I have reported this issue to the ACCC for investigation.

Very poor customer service and a rigid refund policy that ignores consumer rights. I would strongly advise others to be cautious before purchasing from this store.

I don’t normally leave reviews, but this experience was unacceptable and needs to be shared.

Customer service? Hell no – I made a mistake with my address and contacted The Surfboard Warehouse Australia to get it fixed by replying to my order confirmation email on the 9th of September. It's now the 15h and they haven't bothered to reply. I did also contact Shippit and they said they've passed on my address update request to Aramex. My order has been sitting waiting… Read more

to get the final 2.5h drive to me. I'd love to just know where my order is and speak to a real person about it.

Wetsuit quality and warranty claim – I purchased a Coastine 4/3 steamer just over one year ago from TSBW. I have used it maybe a dozen times. On my most recent surf the neck material was ripping and coming away. I queried this and was told it's outside warranty ( by about 2 weeks) from when I bought it Was told nothing could be done except a discount on another one. Be very weary of… Read more

this brand of wetsuit from this company . Obviously poor quality. After a time I was contacted by TSBW. They agreed to extend my warranty on this wetsuit. We have come to a suitable agreement that I am happy with. So I have to say I am happy with their after sales support, but not the actual wetsuit I purchased.

Issues with the board – Issues with the board. I contacted company when the board was out of warranty and the Company reimbursed me half the monies which I thought was very fair.

Good Boards at a Lower Price – Firstly, I buy boards second-hand because they're cheaper. I'd call myself an intermediate surfer with loads of water experience. I first bought a used Tajen with the idea of replacing my foamy beater on smallish days. Well, it became my favourite board for anything 2ft-4ft, particularly for steeper waves (I ride it as a quad). I bought a second… Read more

(2nd hand) as a backup because the new models were a little different looking (no carbon rails). The second one looks brand new, and I haven't even taken it out of the house a year later because the first one is still in great condition.

Then I bought an Atlantis Aura SUP from somebody for a steal. No complaints about the quality except that a few tiny strips of foam on the top (maybe 5mm wide each) needed regluing. Keep in mind that this is a second-hand board that has seen a bit of water time and was probably 2-3 years old when I bought it. I have no comparison for quality because this is my first SUP. I've used it about 10 times (once in the surf).

Finally, I decided to take a punt on an Ecobean 2. I really wanted the option of a super groveller on days 2ft and under, or just for weak waves when I don't want to ride my mini mal. It's a good board for this, though it took a little more getting used to, and is a bit heavier than I imagined. The weight feels okay when surfing, but I reckon it takes a couple of strokes to get it up to speed paddling compared to the Tajen. It's another board that gets plenty of use. You can push it up to 3-4ft with a thruster setup instead of quads, but the Tajen is better in these conditions in my opinion.

I've read plenty of reviews stating that Surfboard warehouse boards are low quality, but if so many are, then surely one of the 4 second-hand boards I've bought would have had some sort of issue. Either I'm really lucky or, for the most part, quality control is pretty good. I've had zero issues with fin boxes or light glassing on Surfboard Warehouse epoxies.

Disclaimer: All of these boards are epoxy. For the time being, I've moved away from buying any more PU boards. I'm not careful enough with them, and I can't be bothered repairing them often.

Best value wetsuit for winter – 3.2mm Steamer, $140. Great fit, staff are fantastic. I bought 2 for my grand daughter and me. Description said 14 degrees and we used in 12 degree water and felt really comfortable for 40 mins. Purchasing another one today for another family member. Affordable for multiple buys. It's something you need to try on.

Terrible customer service – I ordered a wetsuit top from this company they keep on telling me it has been posted however they are unable to give me a tracking number. I would not recommend anyone use their online ordering.

Also sold me a board bag that was the wrong size to get rid of stock! – After four attempts to get SBW to send the correct size board bag, I have given up. My friend purchased the Mahi Mahi with the extras as a gift for me early this year (tail pad, leggie, board bag etc.). He spoke with customer service over the phone to ensure the correct size board bag would be delivered (this is a known issue with the SBW among… Read more

the surf community). Not only did they cross out the correct size on the invoice, but my friend called the day of delivery and they promised to send the correct one with a paid return slip. The only condition was that I wasn't to use the bag and leave tags etc on so they could resell it. It is almost June and the order was received on March 22nd. The last time I called, the guy on the phone laughed and said "you do know we never intended to send another board bag out?" At the end of this call, he assured me the correct one would be sent out straight away. This was a month ago.

What these peanuts don't realise is that my friend and I run one of the biggest surf groups in Australia and we will be advising all surfers to STEAR CLEAR of the Surf Board Warehouse -we don't advocate for greedy, dodgy, companies like this!

AQSS Boulevard 9" – Quick delivery from W.A to Main Beach Gold Coast. Great honest service & love the AQSS range. Its a cheap range and better than a lot of locally shaped boards here on the Gold Coast. Open a shop near Cloud 9, lots of surfers moving over there to live, we need something there !!!

Sold me a board they shouldn't have because they had no other stock – Went in to buy a 9'4 longboard. They had none in stock so took me to a 9'. Looked ok and he said a good allrounder so I bought it. After using and wondering why it has bad performance I reviewed their site. The recommended board ( of that model) for my weight was a 9'4 NOT a 9'. Basically they will sell you anything so long as its a sale. I have a second hand board for sale now. Won't be buying a new one here!!

Decent product, terrible delivery – Purchased the Zephyr Hybrid Shortboard. Board is good. Delivery is unreliable. If looking to purchase I'd add on a few extra weeks for delivery and ignore delivery estimates provided over email. You also need to be home all day on delivery day. The website stated 2 weeks, delivery time was 6 weeks (so I had to rent a board on holiday). No… Read more

transparency on when board would be delivered so made it difficult to plan as they kept saying it would be the next week over email. For the final day delivery they use a delivery company in Melbourne called Direct Freight who have a 2.3 star Google rating. Direct Freight drivers do not notify you via SMS/email/phone (their terms state drivers do not have to try to contact you) - if you're not home they won't try to get in contact, they will head back to the distribution centre. Direct Freight support are unhelpful and unpleasant to deal with. TSBW support tell you to talk to them and don't manage comms for you with the courier. Direct Freight website is terrible and you have to keep refreshing it for updates - you need to be home all day to ensure you'll be able to collect your order.

No compensation of any kind was provided.

Great customer service – Linda from Miranda was full of great information about the longboard range from size, performance, rails, shape, nose riding ect. Linda was so welcoming and really helped me make a decision on which board to purchase. The re evolution 9.8” Service with a smile! Thanks Linda

Disgraceful service – I experienced the worst possible experience from the surfboard warehouse team if I'm being honest. I don't believe any board should sustain such a bad defect like the one I purchased from here, considering I have only used it once and it's been stored in a surfboard warehouse board bag inside my hallway indoors which receives little to no… Read more

light, the entire time. I have never experienced this or heard of anyone experiencing this ever before. And they were just palming it off and wearing little to no responsibility for this at all, when evidently it's a manufacturing defect.

Further to, not to mention the misinformation I received from the surfboard warehouse team, not supportive what's soever, and didn't cover it for warranty. Very disappointing, I would have appreciated even a simply apology to for the defect board and the major inconvenience it has caused.

I'm not very impressed with the poor service I have received from the surfboard warehouse team, and I won't be supporting their business moving forwards. I hope no one has experienced the same experience I have.

Worse Quality products and service I have ever experienced !!! – I experienced very poor quality customer service from the surfboard warehouse team, I purchased a product which a warranty defect and they owned no responsibility and treated me very unprofessional. Definitely wouldn't support them ever again,

Scammers, poor service, non deliveries, low quality – Made 4 orders. 3 were incorrect. First order was a board, 8ft mini mal stamped with specs for a 7 foot. Second order 2 x soft tie downs and a leg rope, I received 2 x soft roof racks and no leg rope. Third order was a board and cover. Board was different colour with a large scratch and a cover that was okay. Fourth order was a traction pad and… Read more

they sent the wrong colour.

On each occasion they offered no help. They don’t answer phone or return calls. They know how to win all PayPal cases by simply supplying shipping details.

Save your money and buy from a local shop.

Great commitment to service – With some major shipping issues beyond their control we feared our package wasn’t going to arrive on time. Hewie from TSBW make such a commitment to ensure ing we had my step sons board on time. In all my experience this is by far the most personal and exceptional customer service I’ve ever seen. I felt like I was acknowledged and I was dealing with human beings that appreciated my business. Thanks guys, will definitely spread the word.

Non-existent customer service – Waited 13 weeks for a board advertised as delivered in 4. When it finally arrived the board came damaged... Purchased freight insurance and still waiting for a reply email for a warranty claim after multiple follow up calls two weeks later. Can't talk to warranty department over the phone for some reason? Stay away

Great service and knowledge – We were wanting to purchase a surfboard for our granddaughter but didn’t have much product knowledge. Fernando led us through the process so that we were able to purchase the surfboard that was perfect for her. We selected the board and after getting the go ahead from our granddaughter picked up the board which Fernando had ready for us complete… Read more

with accessories ready to go at a very good price. He even waxed the board! Fernando was terrific and had great product knowledge. Thank you Fernando.