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The Tap Doctor

The Tap Doctor

2.6 from 75 reviews

See the Best Plumbers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
26
4 star
1
3 star
2
2 star
6
1 star
40

vlad i.

vlad i.Perth, WA

Ripp off!!!! stay away!!

published

got a quote for $1200 but ended up getting a final bill of $4400 - the plumber changed everything without asking us first and most of the time he was here he was just walking around the garden but we got 13 hours of labor charge - don't trust this company!!!

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
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Anne

AnnePerth, WA

Very disappointed

published
Timeliness
Rates and Fees
  • Verified customer

good job but Fleeced

published

I paid $250. for a 10 minute job, replacing the inlet valve and outlet washer of toilet cistern that included parts which to a maximum might have cost $50. I should become a plumber $1200. - per hour not bad.

Customer Service
Timeliness
Rates and Fees
Mrs W

Mrs WPerth, WA

passive aggressive sales techniques

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
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Excellent service

published

Based on promptness and pleasant demeanour.
I cannot speak highly enough of the service I received. It is the second time I have used Tap Dr, and I would never bother with anyone else.
Thank you Charlie!!

Customer Service
Timeliness
Job Satisfaction
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Great job - thanks!!

published

Peter changed out my gas cooktop in a very professional and timely manner. He followed all the correct protocols, checking for gas leaks notifying relevant authorities. He was very prompt and phoned ahead just to check that our agreed time was still convenient for me.
I couldn't be happier and as always highly rate the Tap Doctor's team.
KInd regards
Vicki
West Perth

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
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Mary H

Mary HPerth, WA

  • Verified customer

Good job!

published

Rang the office yesterday and had been booked in for an appointment today (none urgent repair). Staff appointed for the job was very punctual, efficient and professional. Thank you Pete.


Caroline Jane

Caroline JaneCanberra 2600, ACT

  • 2 reviews
  • 1 like

rip off

published

changed sistern part and one other very minor job, here for less than 20 mins and charged $350. reading other reviews confirms that they are seriously overcharging. why do l need 3 more words?

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
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Maz

MazPerth, WA

  • 4 reviews

Great customer service

published

Warren Cresswell, the plumber,rang us to say could he come early as his previous job, was completed, he said he would be there in 15 mins and he was, he installed our new dishwasher and removed the old one in great time, he left our kitchen , clean and tidy, a great friendly and knowlegable man,

Tonypk

TonypkPerth, WA

Great water pressure from the shower head.

published

Spent half a day in the garden & couldn't wait to jump into my shower, wow, what fantastic pressure thanks to Charlie who called out the previous day. The water pressure at that stage was terrible & after installing new taps & washers nothing had changed so rang Tap Doctor & Charlie arrived on time & proceeded to fix the problem of old washer seals blocking the water flow. All cleared after about 20 minutes & was charged a reasonable fee for his service. The company card is now stuck to the fridge for future reference.
Tony Dianella


Aaron

AaronPerth, WA

Total rip off

published

Stay away from these rip off merchants, they charged my wife $440 to change a washing machine hose. It was on a Sunday and she knew it would be a $200 call out fee but the $240 fee to change a hose which took 10 mins is a total rip off, I rang them to complain when I got home and the guy I spoke to told me out right that it was a fair price and was surprised I thought it was steep, I’ve since spoken to other plumbers who said it’s a rip off as well!


Greg

GregWestern Australia

Peace of mind

published

Had a high water bill
Tapdoctor came out for a inspection
Very thorough found a leaking valve on Hws was quite hard to see but now the problem is sorted
Very happy


No call out fee LOL

published

No call out fee because they will rip you off without it. Over charged for a new vanity tap and water heater valve. Never again. Now using local family (honest) company. Fremantle WA


George1953

George1953AU

  • 34 reviews
  • 19 likes

Poor Quality Handyman Charges Tradesman Rates.

published

Changed my tap washers. Didn't even reem the taps. Less than a week later I redid the dripping taps myself.
On the same day replaced water purifier canister which had a hair line crack and replaced filters.
Fitted 2 sediment filters instead of 1 sediment 1 micro filter. Probably doesn't know the difference. Didn't tighten canister properly.. Some time later my kitchen was flooded. 2am Christmas morning my house was flooded. The canister he replaced cracked. Not his fault, just the poor quality material used.

Useless and time wasting

published

Called them for weekend emergency problem with drain blockage, they couldnt give me any indication of price. Told me that someone will call me back but dont know when. Missed the call by 1 second and immediately called back, but they refuse to answer the phone. Obviously not interested in the work. They wasted my time and can be sure to never get another call from me. Thanks for nothing!

Deb

DebRoleystone Western Australia

Unprofessional and dishonest

published

Job not done

published

Had guy come out wasn't interested in doing job. He was told where pipes were thought he was going to get leak detector out of car but didnt. Just wasted my time.


Annoyed

AnnoyedPerth

Rip off - don’t waste your money

published

I couldn’t get a quote over the phone - they had to come around to give one. Started the job without giving me the quote so I asked how much it was going to cost to replace a washer and one other thing on my toilet - 189-00 for a ten minute simple job. Then he wanted to charge an extra 45-00 for a hose and when I asked how much to replace washers on taps - wait for it - 75-00 a pair. Absolutely ridiculous but I was told it’s now a franchise so there we go - greedy owner. He had the nerve to ask if I wanted stickers on my water heater and a fridge magnet too - I guess they would have charged for that as well but I said no thanks. Not happy.


Very disappointed...

published

Tried to book a plumber yesterday from Tap Doctor, got it all arranged, yes coming at 2 pm,
he will call if he is going to be earlier....well i wasn't expecting a no show, so i have figured
that if the job is nt worth hundreds of dollars it is not worth bothering with, as it wasn't a big
job, but it needs to be fixed by a PLUMBER.....very disappointed...


neoluc

neolucAdelaide

  • 2 reviews
  • 1 like

If their driving is any sign of the quality of work - AVOID!!

published

My daughter and I were abused by one of their franchisee vehicles in Southern Adelaide while overtaking them on a 2 lane road! If you do 10km/h under the limit then speed up when being overtaken, you have no right to get upset with other drivers. To honk your horn and give abusive hand signals to another car, even without a 9 year old in the car looking on, is disgusting, but to do so when you are in the wrong is even worse!


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