The Tap Doctor

Incredibly rude, incompetent, unprofessional and extortionate 'plumbers' that will rort you in broad daylight. Had a bewilderingly rude plumber named Andy that attended to our house to fix a simple cistern leak. Dismissive and aggressive from the moment he walked in. The screw at the bottom of the cistern had loosened from the nut underneath so… Read more

the cistern needed to be taken off to re-tighten it. When he realised this, he literally stood up, said "this is more work than I thought, I'm leaving, this isn't worth my time".

Why on earth would we call a plumber for something as simple as picking up a screwdriver and tightening a screw??

In the end he charges us $400(!!) for the simple job of re-tightening it, breaks other components in the cistern in the process, and to top it all off his work fails within 2 days.

Comes back and says he wants to charge us $300 for the staggering 15 minutes he needs to service the components (that he broke) to fix the leak properly, and that his shoddy work failing within 48 hours isn't his problem.

Why in God's name wouldn't you have serviced it in the first call, if that was the appropriate course of action? On what planet does a company charge $700 to perform incredibly basic routine work on a cistern?

For comparison, we had a burst pipe earlier this year in a very tricky spot underneath our water heater outside that took hours of digging to find and replace, and when Proud Plumbing and Gas attended our house to fix it they charged just over $400, no callout fee, and it was on a weekend.

These clowns took $700 to break a cistern in the process of tightening a screw and then fix up their own mess.

Please do yourself a favor and find anyone else to attend to your plumbing.

Absolutely pathetic.

Will never use them again. Turned up because my sons toilet was blocked. He charged $280 to plunge it. Said there was no toilet paper so he couldnt test it - although my son was on site and i didnt receive a call to say where is something to test it There was toilet paper on the property - all he had to do was ask Did this in less than 1 hour … Read more

This is what they said : Attended site Inspected blocked main toilet Plunged toilet and cleared blockage Unable to paper test as no toilet paper on site

I could have done this myself for free.....

. I called again after a few days as the issue was still there. Quoted me $1100 odd to use a hydrojetter and remove the toilet. Offered $280 discount. I rang around for another plumber who used their drain machine, and solved the problem for $550 in total. They offered a refund if the hydrojetter was used - and only after i complained, they said they could provide a lower quote without the hydrojetter.

And if the other plumber didnt offer one, they wouldnt refund . Note - no hydrojetter required, the job is finished the drain machine used by the other plumber worked and I paid less. Far less on the FIRST visit. Never again

ZERO STAR IF WE HAD THIS OPTION! Extremely irresponsible people. I called them a few days ago and book them to see the job and get a quote. The plumber called me to come earlier so I had to leave my job to get there to meet him. He saw the job and… Read more

we agreed on the price , but he never called me or reply to my text or at least to let me know he won’t help! It’s really shame . Wasting my time and our work had to be done with a few days delay . DO NOT USE THEM . Absolutely wrong people are there .

Argh ! No hot water! E-mailed the tap doctor and Mitch came out within the hour. Gave professional advice and solved my problem within 5 minutes ! Would highly recommend for the advice, the problem solving and the final solution. Saved heaps too !

Needed a plumber urgently to attend cracked copper water pipe. Rang Tap Doctor and was put in touch with John who came within and hour and half. Very professional and did a great job. I thought the cost of $220 was very reasonable.

Warren from The Tap Doctor Joondalup was absolutely outstanding. He went above and beyond to make sure our dishwasher was installed smoothly in our new home. His pricing was fair, communication was clear, and the service was top-notch. We wouldn’t consider going anywhere else now. Thank you so much, Warren — we’re truly grateful!

This company will rip you off big time. I called them out to give me a price quote for a gas cook top replacement and a toilet leak. My tenants asked for a 10am booking. The guy turned up at 8am, didn't even look at the gas cook top but repaired the… Read more

toilet without letting me know the price first and made my tenant pay for the $415 bill in cash instead of sending me the invoice as they were supposed to. Overpriced services, dishonest, sneaky behaviour. Won't use them any more.

plumber arrived on time only to take a few seconds to say we dont service that sort of heater.checked there add and there is a picture of a heater the same as mine.add states fix all taps ets all gas heaters what a waste of my time the plumber went out of his way to check if my heater was under warranty he was good 5 stars to him. Show details

I booked Tap Doctor for an 8am Friday appointment to repair an exposed burst Hepworth/PB pipe near the meter. The pipe was already pre-dug and fully accessible. The plumber assessed the job and advised he would need to dig further to expose more of the pipe, quoting $350 plus parts. Based on that explanation of the scope of work, I agreed to the… Read more

price. However, the job was completed in approximately 20 minutes. No additional digging was carried out. The plumber simply cut out the damaged section and installed an Ezipex fitting.

When I queried the cost given the limited work completed, I was told that $350 is their “minimum first hour charge.” At no point during booking or prior to commencing work was this minimum first-hour charge disclosed. It is also not stated anywhere on their website. Their advertising references “On-budget,” “No call-out fee,” and “Up-front Pricing,” which I feel is misleading given that the minimum first hour charge was never communicated.

I requested to speak to a supervisor to discuss the charge and was told someone would call me back. No one did.

To make matters worse, while the original leak was repaired, I was left with a new leak at a copper join. A supervisor attended on Monday to repair the new leak. I explained that I accepted the quote based on the described scope of work. The supervisor confirmed that charging $350 for the first hour, regardless of the work, is their standard practice.

The lack of transparency around pricing, the failure to return my call, and being left with an additional leak is extremely disappointing. In my view, $350 to simply cut out the damaged section and install an Ezipex fitting is not “on-budget” and does not reflect the standard Perth market rates.

I will not use this company again.

Plumber came and fixed a leak which while expensive was a quality job. Had him return a few days later to install my laundry taps and cooper piping and he has forgotten to cap one of the connections and mixed the taps up so the cold is the hot tap and vice versa.

Don't ever use this company - poor workmanship and ridiculously high costs. Rang Tap Doctor to fix a leaking toilet at the outlet of the bowl to the sewerage system. Two options were offered by the "tradesman!"; remove the perished rubber ring and apply a wax collar or remove the toilet completely and replace the whole system. The wax collar… Read more

would cost $330.00, and the total replacement would be $1400.00. Consequently, I opted for the wax collar. He did advise to collar alternative would not be long lasting (approximately on to five years.). Two days later the toilet was leaking in the same place. Contacted the company. The actual tradesman advised that a full replacement was needed. He did so without offering to return to redo the job but suggest a time when a full replacement could be done. A wax collar was not an ideal "fix" but it should have lasted longer than two days. I declined his offer of a full replacement. I researched on "Youtube" how to do the wax collar fix. I bought a wax collar for $25.00 and have successfully replaced it myself. $330.00 service to replace a $25.00 component that lasted for two days. What a ripoff. Never again.

I feel sorry for Greg R paying $720 an hour for these guys as we only paid what was likely between $500 to $650 an hour for 2 hours work depending on how much the hot water system really cost and of course the cost of other legitimate misc charges. Yes the best paid plumbers this side of the equator we reckon. We were in a situation that needed… Read more

help immediately no hot water, sick kids at home and these guys were the only ones that could come in on the day.

I found a range of prices from other plumbers after the fact. The particular system they installed had a price range from $900 to $1200 for system and $1200 to $1600 supplied and installed with other plumbers. But these guys they issued a supply and instal receipt for $2550 with no other details that means about 1300 to 1600 for just under 2 hours labour and misc costs. I verbally asked these guys for a detailed breakdown receipt first , and they scoffed at me and said no reputable company does that. They changed their mind when I finally brought Australian Consumer Law facts into it and they cobbled together a receipt and sent it to me with labour costs separated out and then also included in with certain items and charged for certifications etc.. Though at the end of the day apparently according to Consumer Law it is not actually illegal to charge what they like (and get away with it). And we accept we got suckered in by our circumstances and we paid immediately thinking we always pay immediately and that the cost was because we got a high end system fitted until we did the research after the fact . Anyway WARNING stay away from the Tap Doctor North franchise unless you want to pay closer to the $1000 an hour end of the scale for your plumbing work. Coincidently I heard good things about Hilton plumbing from a lot of our others, that's where we will likely go next time for service.

Plumber repaired leak in roof and fitted pressure valve without issues, but cost extra $60 on top of the bill to purchase and replace roof tiles that he had broken

Had a plumber out to fix a leaking shower tap. Started a yarn about the possible causes and ways and means to repair it, with a quote. All that was required was a replacement of the cartridge (<$20 a piece) in less than 20 minutes. Cost for the job? $300 (bulk of the cost is his professional expertise). Utter lack of professionalism and unethical. Tap Doctor again? Not a chance.

Ontime attendance – Steve was on time and was very personable to deal with. The only downside in my opinion was the cost as the job took no more than about 10 minutes at the most.

Great plumber – The tap doctor Changed my tap it as a difficult task as very old fitting but he accomplished it easy enough was polite clean workmanship and friendly. The quote was cheaper that other plumbers in the area.

Great work, friendly guys – Contacted Tap Doctor for leaky tap in Retail store Cannington WA. Quick to respond and book an appointment. They arrived early which was great, inspected the issue, quoted which was accepted and promptly completed the job.

NOT HAPPY – I had a Tap Doctor come out to our house in Bellevue / Perth this after noon . I needed a tap relaced in the shower .A strait forward job half an hour at the most . He Quoted $.280.00 dollars' to do the job . Said it was not strait forward and difficult to fix . WHAT a load of rubbish . and a RIPE off . I will never use them again .

Excellent service – Excellent service. Friendly and professional. Reece was able to get the job done quickly and effectively, he was friendly and communicated well. It was also great to be able to tack on a few extra jobs on the spot and Reece didn't mind at all. There was one issue left behind in the end and I was able to contact Charlie who arranged for Reece to come back and fix the issue ASAP, no dramas at all. Will be a return customer for sure Show details

Hot water system – The following morning after a thunderstorm I found my hot water system was out.I called the Tapdoctor ar 7.15am and they came at 8.00am what service.A diagnostic was carried. out and it was found the motherboard was fried.This required a new system.Price was given and new system installed. Jimmy and James very efficient This firm is 10/10

Poor communication, basic manners are missing – Was expecting a written or verbal quotation after inspection, dripping shower mixer. Now two weeks , nothing. Rude and poor communication. Will find a better company with core values.

[Name Removed]- yes. Tap Doctor - not so much – No callout fee, easy booking system, over an hour late but was kept updated so that's fine! I've got no real basis for comparison but I feel like the price was a little out of control. $270 to change a small part in the toilet cistern?! No complaints with the plumber though. [Name Removed] (I think? according to the quote) was efficient, friendly and very helpful. Would like to recommend him but not necessarily the company lol. Show details