Over priced, underdelivered
Requested a plumber to fix blocked drain, attendend within 2hrs which was good. Fixed the clogged drain ok and left. Was not home at the time, when I returned I found the plumber borrowed my own equipment and left electrical cords, torches and hoses lying around our back yard, he also broke our coop fence and did not tell us. The high charge out rate of $250min plus $150 per hr after the first hr does not align with the low quality of service and care taken to complete this job. Poor value delivered for cost, will not use again.
Ripp off!!!! stay away!!
got a quote for $1200 but ended up getting a final bill of $4400 - the plumber changed everything without asking us first and most of the time he was here he was just walking around the garden but we got 13 hours of labor charge - don't trust this company!!!
Very disappointed with the service from the Tap Doctor in Warren from Wanneroo. We had three small jobs and decided to get the so called experts to do it. A mixer tap which was fairly new and of the more expensive type over a laundry trough was too tight and needed to be loosened up. Also two shower taps were leaking and needed servicing and replacement of washers. As well a toilet cistern was continually dripping into the bowl. Warren decided to replace the laundry tap with a much cheaper type at a cost of $250. All up we were charged $451. W...hen Warren finished I asked he leave the replaced laundry tap but he quickly took off taking the tap calling out on his way out" that the tap would be reconditioned and proceed would go to PMH." This tap was fairly new and I regret I wasn't quick enough to stop him. Within weeks later the shower taps were leaking again and I have had to fix them myself. Not recommended never again.
passive aggressive sales techniques
This company uses old sales techniques - will not even give a rough idea of price without being face to face with you. Even on arrival, did not look at the problem but immediately knew what it was through conversation (this could have been done over the phone as I asked) They would not just fix the small inexpensive problem, but changed every part costing double what it should. (This is their policy whether you want it or not) They look around and create further work without being invited to. Even challenging their costs you are made to feel l...ike you wasted their time by calling them - which is why you just give in. I will definitely not be using this company again and happy to tell people that. Its a pity that small companies don't bother ringing you back when you need small jobs done, leaving you with little choice but to pay these robbers. They also make you sign their phone - to authorise the work - its a shock when your signature shows up on the invoice stating I agree they carried out the work to my satisfaction.
Great job - thanks!!
Peter changed out my gas cooktop in a very professional and timely manner. He followed all the correct protocols, checking for gas leaks notifying relevant authorities. He was very prompt and phoned ahead just to check that our agreed time was still convenient for me.
I couldn't be happier and as always highly rate the Tap Doctor's team.
Great customer service
Warren Cresswell, the plumber,rang us to say could he come early as his previous job, was completed, he said he would be there in 15 mins and he was, he installed our new dishwasher and removed the old one in great time, he left our kitchen , clean and tidy, a great friendly and knowlegable man,
Great water pressure from the shower head.
Spent half a day in the garden & couldn't wait to jump into my shower, wow, what fantastic pressure thanks to Charlie who called out the previous day. The water pressure at that stage was terrible & after installing new taps & washers nothing had changed so rang Tap Doctor & Charlie arrived on time & proceeded to fix the problem of old washer seals blocking the water flow. All cleared after about 20 minutes & was charged a reasonable fee for his service. The company card is now stuck to the fridge for future reference.
Total rip off
Stay away from these rip off merchants, they charged my wife $440 to change a washing machine hose. It was on a Sunday and she knew it would be a $200 call out fee but the $240 fee to change a hose which took 10 mins is a total rip off, I rang them to complain when I got home and the guy I spoke to told me out right that it was a fair price and was surprised I thought it was steep, I’ve since spoken to other plumbers who said it’s a rip off as well!
Poor Quality Handyman Charges Tradesman Rates.
Changed my tap washers. Didn't even reem the taps. Less than a week later I redid the dripping taps myself.
On the same day replaced water purifier canister which had a hair line crack and replaced filters.
Fitted 2 sediment filters instead of 1 sediment 1 micro filter. Probably doesn't know the difference. Didn't tighten canister properly.. Some time later my kitchen was flooded. 2am Christmas morning my house was flooded. The canister he replaced cracked. Not his fault, just the poor quality material used.
Useless and time wasting
Called them for weekend emergency problem with drain blockage, they couldnt give me any indication of price. Told me that someone will call me back but dont know when. Missed the call by 1 second and immediately called back, but they refuse to answer the phone. Obviously not interested in the work. They wasted my time and can be sure to never get another call from me. Thanks for nothing!
Unprofessional and dishonest
I contacted the Tap Doctor. Previously had contacted them about 6 times over past 8 years with excellent results. Anyway thinking I would get the same service I called them to fix my solar hot water system which was pouring out water. The fellow came, went on the roof told me just a pipe connection quoted the price and as I had to leave I paid by credit card. Twenty minutes later the fellow phoned to say it wasn't what he said it was and basically he didn't fix the problem, however fitted two relief valves anyway which were pointless as they d...idn't stop the leak and I needed to purchase a whole new system which would come with the relief valves as part of the installation. I tried contacting the office and after numerous attempts managed to speak to someone who said they would reimburse me. Six weeks later I'm still waiting for my credit. Unhappy. Roleystone Western Australia
Rip off - don’t waste your money
I couldn’t get a quote over the phone - they had to come around to give one. Started the job without giving me the quote so I asked how much it was going to cost to replace a washer and one other thing on my toilet - 189-00 for a ten minute simple job. Then he wanted to charge an extra 45-00 for a hose and when I asked how much to replace washers on taps - wait for it - 75-00 a pair. Absolutely ridiculous but I was told it’s now a franchise so there we go - greedy owner. He had the nerve to ask if I wanted stickers on my water heater and a fridge magnet too - I guess they would have charged for that as well but I said no thanks. Not happy.
Tried to book a plumber yesterday from Tap Doctor, got it all arranged, yes coming at 2 pm,
he will call if he is going to be earlier....well i wasn't expecting a no show, so i have figured
that if the job is nt worth hundreds of dollars it is not worth bothering with, as it wasn't a big
job, but it needs to be fixed by a PLUMBER.....very disappointed...
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