TID Travel Insurance Direct - Annual Multi Trip

I am a 74 year old Australian. On 13/12/24 I purchased online a ‘Worldwide’ annual multi-trip travel insurance policy with TID for 1/1/25 to 31/12/25. To date, I had no need to make a claim and being satisfied with the price and cover, and given that I travel widely and often, I decided to purchase the same policy for 2026. On 1 December I… Read more ·  1

called TID to renew my policy for another year only to discover that my current policy was not valid owing to a clause I had missed in the PDS (overseas resident & 35 day trip limit). This was my error. However, the agent, Lacey, I spoke with suggested that I could file a review requesting a partial refund - and she immediately sent me an email with a few simple instructions regarding submitting the review.

Today, I received an email from Lucy at TID saying that they had considered my case and would refund a substantial part of the costs of my policy ($967). The error was on my part and there was no legal obligation on TID to refund any money. This was simply an act of good faith on the part of TID which demonstrates a high level of ethics and integrity with respect to this company and its staff. Finally, Big Thanks to Lacey and Lucy at TID - and TID. I highly recommend TID.

We would not recommend TID or NiB travel insurance to anyone. The avoid paying legitimate claims. Don’t risk it !!!!! Show details

Customer Service Team not trained correctly and give conflicting information – As a motorcycle enthusiast, I queried the general exclusion re motor bikes with an engine capacity of greater than 250cc, prior to taking out an annual travel policy. I was assured by the customer service representative, it was possible to increase the capacity, I only had to ring and update the policy and pay any additional fee. This… Read more

information was conveyed to me by two separate customer service representatives. When the occasion arose that I needed to increase the engine capacity to greater than 250cc, I was told it is not possible and there is no mechanism to increase the CC capacity. Be very careful when dealing with this company and always insist on receiving confirmation in writing when dealing with any customer service representatives. I personally will no longer engage with this company as I have lost confidence the information given to consumers by their customer service representatives is accurate and truthful.

Beware of claim delays – Have purchased annual policy many times and had one small claim years ago which was settled quickly and efficiently. I had to make a recent claim and received claim number but have been unable to get an update, the correspondence says an update in 10 days, After this time with no update, I called them and they just say it is in the queue to be… Read more

assessed but can't say when an update will be provided, subsequently lodged a complaint and they said you will hear from us in 5 business days and complaint respondent would monitor to make sure it happened. No updated has been received. It has been almost a month now without any update.

TID offer great cover, especially for snow sports. And their claims handling is super efficient when you need it – I've used TID insurance for many years as they offer good cover and great annual policy value. When I've made a claim they've handled it efficiently. TID's snow sports cover is more comprehensive than other insurers. Show details

Always great service – I can't recommend TID enough, and while in previous years I would buy single policies for when I went on holidays, over the last few years I have been buying an Annual Multi Trip Policy as I am travelling fairly regularly for work, and it just makes life a lot easier not having to worry about Travel Insurance. I've had reason to claim twice… Read more ·  1

through TID, once against a single policy then this year against my Annual policy, and in both cases the staff were very helpful and professional, gave me good information and the claims were settled with me in full. I'm very happy with them, and will definitely stick with them!

Delivered more than I expected – Any insurance is a bit of a gamble, and you only ever really know how good any company is until you have to claim. TID came through and more for me. Had 2 issues from a car hire (tyre repair and low speed collision damage). Not excessively large claims. but both paid out in full and within a couple of weeks of claiming. Great service, and would definitely use TID again based on my experience Show details

Don't bother to lodge a claim unless your in hospital – Have been a TID client since 2009 and always trusted on good online ratings. Now, I tried to claim some medical costs incurred when I had an allergic reaction and had to go see a doctor in New York. The treatment cost about USD 200 (AUD 284), which I claimed. The claim process is tedious and time consuming. The website did not recognise pdf… Read more

documents and refused to upload them. The system also asks for documents that are not relevant and if you do not upload them you have to explain why you do not upload a document. Overall very time consuming.

Ultimately TID agreed to pay AUD 84 (after excess which is okay).

However, before they pay out the AUD 84, TID wants me to pay another USD 100 (AUD 140) to the doctors surgery for an arguably outstanding amount. This additional USD 100 were not agreed with or communicated by the surgery on the day of the treatment.

I pointed this out to TID and asked to either include the additional USD in the claim or juyst pay out the AUD 84. Haven't heard back.

If you put value on your own time don't bother to make a small claim, you better of moving on. This whole exercise has taken me hours so far and at best I get AUD 84 back.

Patrick

Everything is all good until you put a claim through!!! BEWARE!!! – I have paid for TID travel insurance numerous times and unfortunately I had to make a claim for my last holiday. I was so disappointed. They look for all sorts of small excuses to reject your claim and it feels like I have been giving them my money from previous trips for potentially no reason. I feel they almost operate like a scam whereby they… Read more

make it so easy for you to pay and buy and insurance and then when comes the time you try to make a claim they run away in the wood. NEVER AGAIN!!!

Now I know why they are competitive because they will never pay your claim!!!

It seems like other people have experience the same treatment.

Note to yourself: I took the annual trip cover so it is not like I paid for a cheap policy.

Twelve months cover good if you don’t want to be away more tha 39 days at a time – The policy is easy to set up. We have a twelve months cover but found that we could only be away for 39 days at one time so had to buy a further policy for the extra 2 weeks that we were away. The staff were very helpful when we spoke to them about this issue and they gave us a price reduction on the the 12 month policy. i just want people to be… Read more ·  1

mindful of the 39 day time limit,but we were very satisfied with TID and will certainly use them again.

Go to travel insurance always – Great value, set up in minutes, changed my policy as my flights dates were postphoned (no hassle), amazing customer support, made claim (easy to apply, reasonable cover, heaps fast). Cannot love without!  Show details ·  1