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TID Travel Insurance Direct - Annual Multi Trip

TID Travel Insurance Direct - Annual Multi Trip

3.7 from 6 reviews

Reviews

(3)
(1)
(0)
(1)
(1)
  • Value for Money
    4.0 (2)
  • Transparency
    4.0 (2)
  • Customer Service
    3.5 (2)
Genevieve M

Genevieve MSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Always great service

published

I can't recommend TID enough, and while in previous years I would buy single policies for when I went on holidays, over the last few years I have been buying an Annual Multi Trip Policy as I am travelling fairly regularly for work, and it just makes life a lot easier not having to worry about Travel Insurance. I've had reason to claim twice through TID, once against a single policy then this year against my Annual policy, and in both cases the staff were very helpful and professional, gave me good information and the claims were settled with me in full. I'm very happy with them, and will definitely stick with them!

Transparency
Customer Service
Value for Money
DestinationAustralia, East Asia (e.g. China, Japan, South Korea) and New Zealand
Claim MadeYes
Type of ClaimMedical and Other
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Insurance Cover ForAdult
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1 comment
TID Travel Insurance Direct
Customer ExperienceTID Travel Insurance Direct

Hi Genevieve. Thanks for the amazing review!

John

JohnGreater Melbourne (Metropolitan), VIC

Delivered more than I expected

published

Any insurance is a bit of a gamble, and you only ever really know how good any company is until you have to claim. TID came through and more for me. Had 2 issues from a car hire (tyre repair and low speed collision damage). Not excessively large claims. but both paid out in full and within a couple of weeks of claiming. Great service, and would definitely use TID again based on my experience

DestinationEurope
Claim MadeYes
Claim ApprovedYes
Pat

Pat

  • 2 reviews
  • 2 likes
  • Verified customer

Don't bother to lodge a claim unless your in hospital

published
Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateMay 2019
Insurance Cover ForAdult
See all answers
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
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Jonathan

JonathanDerrimut

  • 3 reviews
  • 2 likes
  • Verified customer

Everything is all good until you put a claim through!!! BEWARE!!!

published

I have paid for TID travel insurance numerous times and unfortunately I had to make a claim for my last holiday. I was so disappointed. They look for all sorts of small excuses to reject your claim and it feels like I have been giving them my money from previous trips for potentially no reason. I feel they almost operate like a scam whereby they make it so easy for you to pay and buy and insurance and then when comes the time you try to make a claim they run away in the wood. NEVER AGAIN!!!

Now I know why they are competitive because they will never pay your claim!!!

It seems like other people have experience the same treatment.

Note to yourself: I took the annual trip cover so it is not like I paid for a cheap policy.

Insurance claim madeYes
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
PRGO

PRGOMelbourne

  • Verified customer

Twelve months cover good if you don’t want to be away more tha 39 days at a time.

published

The policy is easy to set up. We have a twelve months cover but found that we could only be away for 39 days at one time so had to buy a further policy for the extra 2 weeks that we were away. The staff were very helpful when we spoke to them about this issue and they gave us a price reduction on the the 12 month policy. i just want people to be mindful of the 39 day time limit,but we were very satisfied with TID and will certainly use them again.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
Yannie

YannieSydney

  • Verified customer

Go to travel insurance always

published

Great value, set up in minutes, changed my policy as my flights dates were postphoned (no hassle), amazing customer support, made claim (easy to apply, reasonable cover, heaps fast).

Cannot love without!

Insurance claim madeYes
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

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