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Reviews

(1,670)
(421)
(53)
(77)
(287)
  • Value for Money
    2.5 (44)
  • Transparency
    2.8 (35)
  • Customer Service
    2.5 (46)


Femke

Femke

  • 2 reviews

Poor Customer service

published

It is very easy to buy an expensive policy but no assistance at all. They hide behind their underwriter and say there is nothing they can do for you. Poor service!

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Adult
See all answers

D Crowley

D CrowleyCentral Queensland, QLD

Don’t waste your money and time

published

Lodged a claim over a year ago and sent the forms numerous times to numerous (a different one every time) customer service people. TID just make things difficult!!! Contacted ombudsman and TID just phoned me so maybe it’ll get sorted - all for $190! (Way less than the policy cost) I would’ve been better off not having insurance, but needless to say, I sure with another company now...

DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimOther
Claim DateJanuary 2019
Claim ApprovedNo
2 comments
TID Travel Insurance Direct
Customer ExperienceTID Travel Insurance Direct

Hi there, sorry to hear of your disappointment with TID. I'll send you a separate private message so I can get a few details to investigate this further for you!
Brenden - Customer Experience

D Crowley
D Crowley

Funny enough... it’s being sorted as we speak!!! Well well well!!!

Extremely slow processing a simple claim

published

I lodged a claim a month ago and have received just one email asking for more information which I responded to immediately with the required information. Half of the information TID was asking for in the email has already been included in my claim. I think it was just an excuse for them to prolong a decision on my claim.

I DEFINITELY won't be using TID ever again. Covermore is apparently really good which I wish I had known beforehand.

Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical
Claim DateJanuary 2020
Claim ApprovedNo
Insurance Cover For:Adult
See all answers
1 comment
TID Travel Insurance Direct
Customer ExperienceTID Travel Insurance Direct
redsax19

redsax19Sydney Surrounds, NSW

POOR CLAIMS SERVICE

published

Made a claim in early January and was assured that the claim would be completed within 10 business days. Over 10 business days and still waiting. I will give them credit, their Emergency assistance team was extremely helpful and reassuring.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Insurance Cover For:Adult
See all answers
1 comment
TID Travel Insurance Direct
Customer ExperienceTID Travel Insurance Direct

Contacting TID difficult

published

I have called TID on the 26th to talk to them about a second claim and could not get through, so I used their call back service and still haven't been contacted by customer service team 2 days later

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimOther and Travel Delays/Cancellations
Claim Resolution Time2-4 weeks
Insurance Cover For:Adult
See all answers

Di B.

Di B.Sydney Surrounds, NSW

13 policies 1 claim - no payment!

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim DateSeptember 2019
Claim ApprovedNo
Insurance Cover For:Adult
See all answers
1 comment
TID Travel Insurance Direct
Customer ExperienceTID Travel Insurance Direct

C.HARBERS

C.HARBERSSouth East Queensland, QLD

Submitted My Claim, Nov 5 2019, Its Nov21 Now And Have Not Heard From Them

published

Submitted my claim, Nov 5 2019, its Nov21 now and have not heard from them.
ITS my first claim been using them for long time
claiming for airline ticket
medical expenses
food
accommodation
had chickenpox
called 2 days ago they said someone will call me back, but no one called, called again today could not give me time frame, I could be waiting forever.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks
Claim DateNovember 2019
Claim ApprovedNo
See all answers
1 comment
C.HARBERS
C.HARBERS

date check
January 2,2020
claim still pending


S Golf

S Golf

  • 3 reviews

Great unless you need to claim

published

Lodged a claim for medical bills I occured in the USA over a month ago. The claims process takes too long as every time they require something further and you privide it, the 10 business day processing period starts again. Was emailed asking for details I'd already provided and so the 10 business days starts again. Have used other providers in the past and never had a claim take more than two weeks. Terrible claims process

Customer Service
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateSeptember 2019
Insurance Cover For:Adult
See all answers

Very Happy

published

I was happy to know TID insurance was there even though I didnt need it. My trip went smoothly and I was thrilled to spend quality time with my daughter and newest granddaughter. Thanks for being there if I needed you.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers

I can't thank TID enough!

published

Unfortunately my Bali holiday was spent in hospital having emergency surgery on my apendix, i was so worried and emotional , TID staff were fantastic and so caring , they called me often to see how I was doing . thankgod I had full cover, as it was a huge bill. Totally recommended TID, I'll be sticking with them thats for sure.
Thanks again to the beautiful staff that I talked to..

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover For:Adult
See all answers

Excellent service

published

Wife & I chose TID for our recent trip to South Korea being cheaper than previous policies with Medibank. More importantly for the service they provided our daughter earlier in year who had TID and needed to claim following skiing accident (ruputured ACL) in Japan. TID were excellent at responding in getting medical support, organising her repatriation to Australia paying all costs, business class flight home, medical expenses in Japan and reimbursement of travel & accommodation of used later holiday all the while keeping us in the loop.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
See all answers

John

JohnGreater Melbourne (Metropolitan), VIC

Delivered more than I expected

published

Any insurance is a bit of a gamble, and you only ever really know how good any company is until you have to claim. TID came through and more for me. Had 2 issues from a car hire (tyre repair and low speed collision damage). Not excessively large claims. but both paid out in full and within a couple of weeks of claiming. Great service, and would definitely use TID again based on my experience

DestinationEurope
Claim MadeYes
Claim ApprovedYes

Selena

SelenaSydney, NSW

  • 2 reviews

Helpful staff and comprehensive cover for all your travel items

published

I feel that my insurance is slightly higher than average however the service and the additional item it had covered worth the price. I have not yet lodged a claim however this is the number one choice for whenever I need to buy a travel insurance.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers

Jeremy

JeremyPerth, WA

No more worries when travelling overseas

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
Insurance Cover For:Child
See all answers
Adrian

AdrianSouth East Queensland, QLD

  • 2 reviews

Great value and service

published

I have been a customer of TID for several years on multiple trips both for domestic and international travel and would highly recommend them. Their service is cost competitive and easy to use and understand. Both occasions we had to lodge a claim they were dealt with efficiently and fairly.

Transparency
Customer Service
Value for Money
DestinationAustralia, Europe and South America
Claim MadeYes
Type of ClaimLost/Stolen Property and Travel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateSeptember 2015
Claim ApprovedYes
Insurance Cover For:Adult
See all answers
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
Robyn

RobynFar North Queensland, QLD

  • 3 reviews

Worse travel insurance company to use

published

TID are happy to take on a policy year after year and when I actually put a claim in for smashed suitcases and missing jewellery, they suggest it is my fault and do not reimburse.
the whole process of lodging a claim is almost impossible. when receipts and invoices are finally uploaded to the computer or copied on the smart phone, there program does not allow the upload ( even though it does not exceed file limit), so a followup email is needed. the whole lodging a claim took me a good part of the day, which many phone calls to TID, where you were kept on the phone waiting for up to an hour.
A useless business.

DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimLost/Stolen Property and Other
Claim ApprovedNo
2 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

Hi Robyn, sorry to hear of your poor experience with us. So I can look into it for you could you kindly provide me with your policy number? ash@tid.com.au Ash, TID Customer Experience Manager

Robyn
Robyn

Why bother ?, you are still sending emails ( one today) asking that I get a repair quote on a smashed suitcase .


Unhappy customer

Unhappy customerSydney, NSW

Poor service indeed

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

Hi there, sorry to hear of your disappointment with TID. Could you kindly provide me with your policy number so I can investigate this further for you? ash@tid.com.au Ash, TID Customer Experience Manager


Jess

JessGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Awful do not use

published

Absolutely awful experience. I’ve been waiting more than 20 days for an outcome of my claim.
Average response to emails is 10 days for 1 reply. More than 30 minutes on hold waiting to speak to an operator.

I’m disgusted.

My flight was cancelled for a week trip and because I could not on a flight for 4. Days later I asked Jetstar for a refund and now travel insurance direct are refusing to pay my missed hotel accommodation saying I could have stayed there 3 days. Absolutely a joke!!!!’

Do not use

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedNo
Insurance Cover For:Adult
See all answers
6 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
Jess
Jess

Ash is this your correct email address? It says it can’t be sent to this email address????

Jess
Jess

I am in the UK and have been trying to contact them for 5 days by phone leaving msgs and callback

published
Transparency
Customer Service
Value for Money
DestinationEurope, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Senior
See all answers
3 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
paul harrison
paul harrison
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct

Hi Paul, sorry about that - I've just had another look through my inbox and still couldn’t find your email. If you could kindly resend or just provide me with your policy number via message. Ash


Zac

ZacPerth

  • 8 reviews
  • 6 likes

Just awful to deal with

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateMay 2019
Insurance Cover For:Adult
See all answers
2 comments
TID Travel Insurance Direct
BrendenTID Travel Insurance Direct
Zac
Zac

Well I did that 6 days ago and didn't get a response. I guess everything is a minimum of 10 days with TID?


Page 1 of 126

Questions & Answers

Ray P.

Ray P.asked

insurance cover for a campervan

2 answers
paul harrison
paul harrison

sorry never thought about them as we dont use them, so only used them for international travel that covered hire cars, planes,boats etc, you need to read the pdf or call and ask about campervans/ moble homes.

Fired Up
Fired Up

Suggest you get a friend to ring and ask for details


Jo K.

Jo K.asked

can i get insurance if i am already traveling with no return ticket to home country?

1 answer
Fired Up
Fired Up

That would depend on the policy


Cathy

Cathyasked

I am looking at your comprehensive travel insurance for my 18 year old son who is travelling to Bali - 15th to 25th July. Would he be covered if his travel is affected, if the volcano causes travel delay etc.? Thanks

1 answer
Kim Hopkins
Kim Hopkins

Hi
I think that he will NOT be covered if Mt Agung erups, all Travel Insurance have that excluded so tell him to take extra cash for food and accomodation. Am pretty sure no issues with the airlines getting him home once the airlines can fly again. Suggest you shop around for price. Will he be renting a scooter Cathy?


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