TID Travel Insurance Direct

Purchased domestic insurance for a supported hike in NT. Doing a self drive trip from NSW to NT. Husband tested positive for COVID on the 2nd day of travel (8 hours from our home location) and we returned back to our home for isolation period. Submitted all the requested paperwork including NSW Health dictated isolation dates for husband and myself and my altered dates when I tested positive. We requested payment for the non refundable componant of our holiday and supplied eveidence of this in the initial claim. (Cost of hike was 35% more then ...

I've used TID for years. I have only had to make a claim once, and processing it went smoothly.

This is about my most recent experience. Due to a death in the family I had to push my travel date forward and amend my policy. Unfortunately, it wasn't appearing in my online account at all, I could only see older policies. TID's customer support for managing policies was not available on the weekend.

I contacted the emergency assistance line anyway and they managed to escalate my case. I received a call from someone who had the authority to amend...

Stranded overseas due to Covid 19 while covered by purchased TID travel insurance.
In the policy it is stated clearly that the insured person will lose cover when he/she travels against media warning of a pandemic. So I abided by that rule. Now TID claims that this is not a good enough reason to claim anything against travel interruption.
In a trial to escape their obligations, they removed any access to historical purchased policies under my online account so every time I try to click on previously purchased policy, I get redirected to a new p...

We had organized travel insurance for our trip to Tasmania and decided to extend our trip. Our policy wasn’t on our portal so we tried to ring to extend it. Gave up after being on hold for over an hour and tried the next day. On hold for over an hour again to be advised that because the policy finished yesterday there is nothing they can do. Asked if they could offer any discount on a new policy and was told no discount could be offered. Terrible customer service

I have used TID for my travel insurance many times over a number of years. Due to the Covid 19 restrictions imposed on International travel I have had to cancel my European holiday. TID were very understanding of my claim for the none refundable sections of the trip being paid back to me under the terms of my insurance policy. I would recommend TID to anyone who requires travel insurance in the future. Great company and Great service.

Great value policy which included medi vac coverage which was the main reason I took out this insurance for my 6 nights in Tasmania including a 4 day hike. And very easy on line purchase process. Have used TID before and will use them again.

I chose to go with Travel Insurance Direct (TID) for my trip through Central and South America in 2019. I decided to go with them because they had competitive pricing, however I later learnt why they are a cheaper choice. Unfortunately while in Peru I had all of my most important personal belongings stolen from my accommodation. Although many of the items were completely irreplaceable, I had some small peace of mind knowing I had travel insurance. I was wrong to let this give me any peace of mind. Never in my life have I ever experienced such p...

Server error caused 5 payments to be withdrawn from my account, valued at $500. No quick resolution. Promised they would call me back and 3 days in a row I have called. On the day of my holiday, still following up.

Took out insurance with TID for a trip to America in August 2019. Was admitted to hospital and had to make a claim. It took 6 months before claim was paid with communication from the claims department being incredibly slow. Every time they asked for something and I responded, another 10 business days would restart. Now a year after the trip the hospital is contacting me to chase payment that TID was meant to take care of. Now TID are again taking their time to get back to me. Never had these issues when making claims with other insurers. Would never use again

We have used TID for over 15 years. It is often said you only know how good the company is when you make a claim. We have claimed twice over the years and requested a refund this year due to being unable to travel. In each instance we have received prompt service and have been updated on the progress regularly. I would highly recommend TID.

TID are exactly what you would expect from an insurance company. They are more than happy to take your money but when you actually have a claim they try and weasel out of every cent they can and drag out your claim for months and months just to add to your ordeal.

I have purchased may policies with TID over the past decade and never had to make a claim from my last planned trip which did not eventuate.

The tactics used by the the loss adjusters have simply made it untenable to continue with my claim and have written off the losses. Despite providing medical certificates and proof of purchase TID have requested further information that is not attainable.

The competitive pricing obviously comes at a significant cost when you need to rely on the policy. Suggest using reputable insurance companies, I certainly will be.

We put in a claim for 2 small expenses for our April/May overseas trip totaling 3% of our total holiday. Have supplied all invoices and credit card statements and they still want proof of an external flight that went ahead but offered no refund. Have supplied screenshots of flight ‘taken’ along with invoice, still want further proof. Will be going to ACCC and also social media if we don’t hear from a supervisor in the next few days.

We bought top cover for our world trip. Got caught in Europe when pandemic started. TID advised (on phone) there was no exclusions for pandemic so flights home should be covered. They weren't

I believe our cover was excellent We had to cancel our Hawaii trip due to coVid 19 so there we had to claim the team at TID where excellent very helpful and understanding our claim was resolved as quickly as possible so happy with outcome I would certainly recommend TID very professional with handling our claim Will continue using TID for our future travels our.