Took out insurance with TID for a trip to America in August 2019. Was admitted to hospital and had to make a claim. It took 6 months before claim was paid with communication from the claims department being incredibly slow. Every time they asked for something and I responded, another 10 business days would restart. Now a year after the trip the hospital is contacting me to chase payment that TID was meant to take care of. Now TID are again taking their time to get back to me. Never had these issues when making claims with other insurers. Would never use again

We have used TID for over 15 years. It is often said you only know how good the company is when you make a claim. We have claimed twice over the years and requested a refund this year due to being unable to travel. In each instance we have received prompt service and have been updated on the progress regularly. I would highly recommend TID.

TID are exactly what you would expect from an insurance company. They are more than happy to take your money but when you actually have a claim they try and weasel out of every cent they can and drag out your claim for months and months just to add to your ordeal.

I have purchased may policies with TID over the past decade and never had to make a claim from my last planned trip which did not eventuate.

The tactics used by the the loss adjusters have simply made it untenable to continue with my claim and have written off the losses. Despite providing medical certificates and proof of purchase TID have requested further information that is not attainable.

The competitive pricing obviously comes at a significant cost when you need to rely on the policy. Suggest using reputable insurance companies, I certainly will be.

We put in a claim for 2 small expenses for our April/May overseas trip totaling 3% of our total holiday. Have supplied all invoices and credit card statements and they still want proof of an external flight that went ahead but offered no refund. Have supplied screenshots of flight ‘taken’ along with invoice, still want further proof. Will be going to ACCC and also social media if we don’t hear from a supervisor in the next few days.

We bought top cover for our world trip. Got caught in Europe when pandemic started. TID advised (on phone) there was no exclusions for pandemic so flights home should be covered. They weren't

I believe our cover was excellent We had to cancel our Hawaii trip due to coVid 19 so there we had to claim the team at TID where excellent very helpful and understanding our claim was resolved as quickly as possible so happy with outcome I would certainly recommend TID very professional with handling our claim Will continue using TID for our future travels our.

Very happy with service, had to make claim due to coronavirus destroying travel plans and all good with claim being paid by travel insurance direct. Have used them before and will use them again.

My policy was value for money, easy to set up online and when I needed to make a claim, could be done online and the response time was faster than expected and the claim not contested. I didn’t get to travel but that was not a problem. I have used TID several times before and will do so again

I had booked my flights in December 2019. Of course everything was cancelled early 2020. I put in an online claim for flight costs. The online claim process was fairly easy, although you did have to send some information via email when it would not upload on their website. But it all went through and was processed efficiently and as quickly as possible given that they were very busy. I got my refund and I’m very pleased with the way they handled the claim. Would use them again.

Previously happy with TID, as title says long time customer.
But this trip I submitted a claim due to Covid (we purchased cover 14th Jan before any news of pandemic)

Claim submitted in March, 5 emails since but cant get any response apart from we didn't get it, we are busy etc.

Surprised to see the recent reviews of quick response. Was doing a quick internet search to see if they were maybe going under and ended up here at PR and thought you know what, hang sending yet another "are you there" email, they can have a review here on how a customer of 9.5 years has found the service this time. 5 attempted contacts is enough.

This is the first time I’d used TID after a referral from a friend. Our overseas trip was cancelled due to COVID and our travel agent refused to give us a refund. I had contact with TID throughout the period of waiting on responses from our travel agent. I made a claim with TID and was extremely happy with the outcome. I didn’t submit all the paperwork the first time so had to submit further information and then received our response within the 10 working days timeframe and then received the money the following day. The claims system wasn’t working properly so I submitted screen shots of the claims steps along with all of my paperwork. Will definitely be using them in the future and refer them for travel insurance.

What a wonderful experience with TID in difficult times. Not long on hold and get to speak to a consultant. Made a very stressful situation simple. Well done TID you have won my future travel Insurance business.

I always take travel insurance be it Domestic or overseas .I must admit that it hasn’t always been with TID .Sometimes it has been easier to book through the travel agent if travelling with a group. I did have an annual travel insurance with you at one time,but wasn’t reminded when it had finished so it wasn’t renewed .
I made a claim in February 2020 the first claim I have ever made .I wasn’t familiar with the claim process but I found the help I received from the staff was excellent
They were very patient and helpful.I would have no hesitation in telling friends how happy with the cover and correspondence with your company
Cheryl Longstaff

Purchasing the policy was easy, claiming when things went wrong was also easy, overall a good experience, with regular contact throughout the claim process. Would buy again for my next trip

We were booked to travel to UK and Paris but COVID-19 struck and our plans were cancelled.
Our travel agent handled the cancellations and advised us to submit a claim to our travel insurance company, which I did. Once we received the refund from the airlines TID paid a portion of the balance. TID kept in contact with me at all times and were exceptially helpful. At no time did I expect a refund on my policy because we didn't fly because .. duh that's why you pay for insurance. This is my first time with TID but this experience has been positive and I'd use them again. Judy

I've used TID insurance for many years as they offer good cover and great annual policy value. When I've made a claim they've handled it efficiently. TID's snow sports cover is more comprehensive than other insurers.

Usually am very happy with TID, but I have been trying to make a claim on the website for 10 days now and it continues to show an error message. I have emailed to contact and received no response.