2TID Travel Insurance Direct

TID Travel Insurance Direct

 Verifiedtravelinsurancedirect.com.au
2TID Travel Insurance Direct
4.2

2,577 reviews

PositivevsNegative
82% · 2,120403 · 16%

Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
2.8
Transparency
2.8
Customer Service
2.6

Reviews

2,577 reviews
Rushenka P.
Rushenka P.Sydney, NSW2 posts
  The Works

Great service

Amazing service. Fast response when stranded. Fast claim turnaround and payment Show details ·  1
Samantha S.
Samantha S.South East Queensland, QLD
  The Basics

Good

I was impressed with TID. We were charged by our car rental for a flat tire and when I lodged the paperwork the claim was assessed and paid within 3 days. Show details ·  1
Samantha
Samantha4 posts
  TID Travel Insurance Direct

Double dipping rip off merchants!!!!

Double dipping rip off merchants!!!!

Make you put in multiple claims for one trip, then charge an excess on each claim. Will never use this company again!!! Show details

TID Travel Insurance Direct
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Angrycustomer
Angrycustomer2 posts
  The Works

Avoid at all costs!

This company will do anything to weasel out of paying resonable claims. They have no care for the consumer. We became very sick on our honeymoon and had to return home and they wouldn’t cover our flights. They went to the length of paying a external mediation company $1500 in fees to deal with our complaint rather than paying us the $1700 that was owed for the flights. Disgraceful! Show details
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JMX
JMXWestern Australia3 posts
  The Works
TID Travel Insurance Direct
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Ivan M.
Ivan M.Greater Melbourne (Inner), VIC
  Annual Multi Trip
Value for Money
Transparency
Customer Service
TID Travel Insurance Direct
TID Travel Insurance Direct   DM   
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Graeme H.
Graeme H.Metropolitan Adelaide, SA
  The Works
TID Travel Insurance Direct
TID Travel Insurance Direct   DM   
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Hi Graeme, Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Kind regards, Babita

Gemma L.
Gemma L.2 posts
  The Works
Value for Money
Transparency
Customer Service
TID Travel Insurance Direct
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Taffy 52
Taffy 52Hunter Region, NSW19 posts
  The Basics

misleading

I patiently waited for TID to begin again last year for my 4 th travel insurance cover with them . This year my enquiry to phone consultant was misleading. She began by quoting a higher price than expected, when i asked her if this is 'The Works' policy, she admitted it was. I had to then direct her to the other TID policy option 'Basic' that i knew of. A shame really that they are directed to sell the higher priced policy first without informing the caller of the cheaper policy option. Show details
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Amanda
AmandaSydney3 posts
  Verified The Works
Value for Money
Transparency
Customer Service
J Goodman
J Goodman
  The Works

Online claim form is a joke. Cheaper and Better Options available elsewhere

The online claim process seems to be easy enough. File upload functionality doesn't work as stated, e.g max 5mb but uploading 2mb file doesn't work), can't email docs in. TID solution to this problem is a manual claim form. FAQs as part of the claim process only link to the generic assistance page. Why make me search for the FAQ when you sent me a link? Absolute waste of time.
This is the 3rd and last time I've used TID. Can get better and cheaper travel cover with other providers like Defence Health (the firm my family used). Show details
Value for Money
Transparency
Customer Service
TID Travel Insurance Direct
TID Travel Insurance Direct   DM   
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Hi J Goodman, I’m so sorry, and we sincerely apologize that you had to experience this. Please reach out to us at info@tid.com.au, so we can make it right. Kind regards, Babita

Anne W.
Anne W.Sydney Surrounds, NSW4 posts
  The Works

Poor claim process and zero customer service

My daughter lodged a claim in November 2022. After raising a complaint 8 weeks ago she was finally told the claim had been approved and she paid the excess. Now she has received another email requesting payment the the excess. The US medical bill is now been given to a debt collector. Show details
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Adam
AdamHunter Region, NSW2 posts
  The Works

The value of the policy only appears when you try to claim on it!

I was regrettably caught up in Jetstar’s fiasco in Hawaii in September, 2022. Jetstar cancelled my return flight to Sydney for 6 days. Hawaii is not a cheap location, which is fine, but an extra 6 days added an enormous expense. We claimed from TID which was promptly rejected as they don’t cover cancellations stemming from mechanical issues etc. We are so annoyed we also cancelled our private health insurance with NiB. In short, travel insurance is only useful for extremely serious medical episodes. The policy is mid market price. I’ve used TiD several times over the preceding decade. The value of the policy is really only measurable when you actually claim on it. In this case it was worthless. Show details
Value for Money
Transparency
Customer Service
TID Travel Insurance Direct
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Rachel
Rachel
  The Works

Hopeless

Trying to deal with this company is a nightmare. Placed a claim in January and after a confirmation email heard nothing back, followed up in early Feb and again no response. Placed a complaint a week later that was acknowledged via an email that said the complaint would be addressed within 30 days, then nothing. Honestly I would hate to think what would happen if you were stranded or in need of urgent assistance from this insurance company as trying to get any response at all is like pulling teeth. You sit on hold for over an hour without ever speaking to a real person. It’s a no from me ever again. Show details
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Kate
Kate
  The Works

They were there when we needed them

My daughter and I got the worst gastro on our last night in Fiji and we were unable to travel home as scheduled. TID paid out our medical expenses and additional accommodation quickly and without argument. Recommend Show details ·  1

Questions & Answers

Robbed
Robbed · TID Travel Insurance Direct

I am travelling to Egypt later this year and currently, Smart Traveller rates Egypt as "Reconsider the need to travel". While this Smart Traveller rating is in place, do the General Exclusions mean that ANY claim I try to make for any incidents occurring in Egypt will be declined?

Are there any members here who have travelled to Egypt in the past 12months and found an insurer who is willing to approve claims for events that have ocurred in Egypt?

Thanks!

TID Travel Insurance Direct
TID Travel Insurance Direct   DM   
Caro R
Caro R · TID Travel Insurance Direct

Will we receive any refund from your company, due to Cunard cancelling our cruise starting 12/112021? Policy number TIDAUS20527003. Thank you.

TID Travel Insurance Direct
TID Travel Insurance Direct   DM   
Anna P.
Anna P. · TID Travel Insurance Direct

How long do I have to make my claim through Travel Insurance Direct?
i.e How many months/years will it be honoured for?
Thanks

TID Travel Insurance Direct
TID Travel Insurance Direct   DM   

Details

Compare all TID Travel Insurance Direct listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterXL Insurance Company SEXL Insurance Company SEXL Insurance Company SEXL Insurance Company SE
Maximum Age Covered 74 years old74 years old74 years old74 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimited
Accidental Death$25,000$10,000Not IncludedNot Included
Emergency Dental$1000Not Included$1000$1000
Pregnancy (max weeks) 26 weeks26 weeks26 weeks26 weeks
Resumption of Journey $3,000Not IncludedNot Included3000
Hospital Cash Allowance$50 per day, up to $8,000Not IncludedNot Included$50 per day, up to $8,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimited
Loss of Income$10,000 (maximum $1,667 per month)Not IncludedNot Included$10,000 (maximum $1,667 per month)
Permanent Disability$12,500Not IncludedNot Included$12,500
Luggage & Personal Effects
Theft of Cash $250Not IncludedNot Included$250
Delayed Luggage $250 after 12 hours$250 after 12 hours$250 after 12 hours$250 after 12 hours
Credit Card Fraud$3,000 (combined with Travel Documents cover)$3,000 (combined with Travel Documents cover)Not Included$3,000 (combined with Travel Documents cover)
Travel Documents / Passport $3,000 (combined with Credit Card cover)Not Included500$3,000 (combined with Credit Card cover)
Maximum Single Item Limit $4000 (electronic devices), $700 (individual items)$4000 (electronic devices), $700 (individual items)$2000 (electronic devices), $700 (individual items)$4000 (electronic devices), $700 (individual items)
Luggage & Personal Effects $12,000$4,000$2,000$12,000
Ancillary
Personal Liability $2,500,000$300,000$1,000,000$2,500,000
Rental Vehicle Excess $6,000$6,000$6,000$6,000
Motorbike / Moped Coverage Included (engine size dependent on rider's licence)Included (engine size dependent on rider's licence)Included (engine size dependent on rider's licence)Included (engine size dependent on rider's licence)
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseIncludedNot IncludedIncludedIncluded
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Visit official website

Contact info for TID Travel Insurance Direct

Mon9:00 am - 6:00 pm
Tue9:00 am - 6:00 pm
Wed9:00 am - 6:00 pm
Thu9:00 am - 6:00 pm
Fri9:00 am - 6:00 pm
SatClosed
SunClosed
  • ABN: 30121659470

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