TID Travel Insurance Direct

It is very easy to buy an expensive policy but no assistance at all. They hide behind their underwriter and say there is nothing they can do for you. Poor service!

Lodged a claim over a year ago and sent the forms numerous times to numerous (a different one every time) customer service people. TID just make things difficult!!! Contacted ombudsman and TID just phoned me so maybe it’ll get sorted - all for $190! (Way less than the policy cost) I would’ve been better off not having insurance, but needless to say, I sure with another company now...

I lodged a claim a month ago and have received just one email asking for more information which I responded to immediately with the required information. Half of the information TID was asking for in the email has already been included in my claim. I think it was just an excuse for them to prolong a decision on my claim.

I DEFINITELY won't be using TID ever again. Covermore is apparently really good which I wish I had known beforehand.

Made a claim in early January and was assured that the claim would be completed within 10 business days. Over 10 business days and still waiting. I will give them credit, their Emergency assistance team was extremely helpful and reassuring.

I have called TID on the 26th to talk to them about a second claim and could not get through, so I used their call back service and still haven't been contacted by customer service team 2 days later

Submitted my claim, Nov 5 2019, its Nov21 now and have not heard from them.
ITS my first claim been using them for long time
claiming for airline ticket
medical expenses
food
accommodation
had chickenpox
called 2 days ago they said someone will call me back, but no one called, called again today could not give me time frame, I could be waiting forever.

Lodged a claim for medical bills I occured in the USA over a month ago. The claims process takes too long as every time they require something further and you privide it, the 10 business day processing period starts again. Was emailed asking for details I'd already provided and so the 10 business days starts again. Have used other providers in the past and never had a claim take more than two weeks. Terrible claims process

I was happy to know TID insurance was there even though I didnt need it. My trip went smoothly and I was thrilled to spend quality time with my daughter and newest granddaughter. Thanks for being there if I needed you.

Unfortunately my Bali holiday was spent in hospital having emergency surgery on my apendix, i was so worried and emotional , TID staff were fantastic and so caring , they called me often to see how I was doing . thankgod I had full cover, as it was a huge bill. Totally recommended TID, I'll be sticking with them thats for sure.
Thanks again to the beautiful staff that I talked to..

Wife & I chose TID for our recent trip to South Korea being cheaper than previous policies with Medibank. More importantly for the service they provided our daughter earlier in year who had TID and needed to claim following skiing accident (ruputured ACL) in Japan. TID were excellent at responding in getting medical support, organising her repatriation to Australia paying all costs, business class flight home, medical expenses in Japan and reimbursement of travel & accommodation of used later holiday all the while keeping us in the loop.

Any insurance is a bit of a gamble, and you only ever really know how good any company is until you have to claim. TID came through and more for me. Had 2 issues from a car hire (tyre repair and low speed collision damage). Not excessively large claims. but both paid out in full and within a couple of weeks of claiming. Great service, and would definitely use TID again based on my experience

I feel that my insurance is slightly higher than average however the service and the additional item it had covered worth the price. I have not yet lodged a claim however this is the number one choice for whenever I need to buy a travel insurance.

I have been a customer of TID for several years on multiple trips both for domestic and international travel and would highly recommend them. Their service is cost competitive and easy to use and understand. Both occasions we had to lodge a claim they were dealt with efficiently and fairly.

TID are happy to take on a policy year after year and when I actually put a claim in for smashed suitcases and missing jewellery, they suggest it is my fault and do not reimburse.
the whole process of lodging a claim is almost impossible. when receipts and invoices are finally uploaded to the computer or copied on the smart phone, there program does not allow the upload ( even though it does not exceed file limit), so a followup email is needed. the whole lodging a claim took me a good part of the day, which many phone calls to TID, where you were kept on the phone waiting for up to an hour.
A useless business.

Absolutely awful experience. I’ve been waiting more than 20 days for an outcome of my claim.
Average response to emails is 10 days for 1 reply. More than 30 minutes on hold waiting to speak to an operator.

I’m disgusted.

My flight was cancelled for a week trip and because I could not on a flight for 4. Days later I asked Jetstar for a refund and now travel insurance direct are refusing to pay my missed hotel accommodation saying I could have stayed there 3 days. Absolutely a joke!!!!’

Do not use