TID Travel Insurance Direct

My sons girlfriend recently went to Portugal. Upon arrival her bag did not appear. That was in August. She never got her bag and did all the required paperwork with the airline immediately. She contacted TID and was told to keep receipts for any essentials she bought. She was away for 5 weeks and spent approximately 350Euro buying toiletries, underwear, clothing and a pair of shoes as she literally had nothing.
She submitted her claim to TID for roughly $2300. She was insured for up to $10,000 lost luggage.
After a ridiculous amount of time ca...Read more

I thought the initial price was fair for $100 excess but never thought i would actually need it. Unfortunately my daughter ingested something contaminated and had to be admitted to hospital for 3 days. I knew it would be expensive and emailed TID to see if they could cover the costs for me. After a couple of emails they managed to contact me through the hospital phone with a doctor who talked with the local doctor over the phone. They rang every day to see how my daughter was and if she would need any more treatment. We were able to stay in a r...Read more

I was going away for a 4 day adventure holiday in remote Australia. At the airport, I searched for insurance options that would cover for domestic travel medical evacuation. TID seemed to be the only one offering this. I made the purchase and immediately read the PDA in the confirmation email, only to realize the medi-evac did not in fact cover domestic travel, and further, there was a 72 hour exclusion. This meant not only did I not have medi eval insurance, but I also effectively had no insurance for the entire duration of my trip.
I tried t...Read more

I am in the Uk and my web access to TID is not working for some reason. I have been trying to contact them for 5 days on the 1300 number to extend my policy. I end up in queues till my skype credit burns away . I have left callback numbers, no callback, I have even left voice msg with the details and call back number no reply. I found a customer service manager email on the web admittedly 2 yrs old but no reply to that either. I have used them for lots of travel over 5 yrs and found them good ( no claims tho) but this is driving me mad. They sh...Read more

They are terrible to deal with. I made a claim in May, it's now August and it's still not resolved. They intentionally string it out and delay.

Every single time they email you either requesting the same document(s) you have already sent them, a document that you don't have and have previously advised them of that fact, or some other information they could have asked for in a previous email.

The real kicker is that EVERY interaction with them starts a 10 business day wait - and every single time they wait at least the full 10 business days be...Read more

I have been sick overseas, contacted their emergency support but just keeps on ringing so we decided to ring the customer service instead and transferred us to someone. Since I really feel sick, I let hubby do some of the talking because we are in the hospital already with the kids and I need to undergo some procedure to rule out some serious illness. I have to stayed a night, they communicated through email and call. The next day I will be going home but if I'll wait for them to conduct their process etc it will take me ages to get out from...Read more

After travelling to Europe and needing travel insurance, looked online and saw TID had some good reviews and i had used them before with no hassle. Had a hotel booking cancelled on us and had to rebook figured we would be ok since we have travel insurance. Get back to Aus and started a claim, downloaded the attached document, filled everything out, explained the situation and submitted all the relevant documents. Get an automated reply saying someone will get back to me, a week later someone emails and says they need further information which i...Read more

Following a trip, I had the need to lodge a claim with TID for damage to my camera and lens. It was made a little awkward by the fact that I (a) extended my travel and (b) when I returned to Australia, I was leaving 5 days later so only had time to lodge my claim but not seek the necessary quotations to progress the claim immediately. Also, I was reluctant to travel to my next holiday destination without my camera, which was still limping along. Well, TID were very accommodating and clear in their communication. I lodged the claim prior to my ...Read more