Tile Mega Mart

shameless disgusting people – Similar to others I bought 11K worth of tiles 6 weeks ago. After numerous deceitfully lies about why delivery had been delayed I spoke with the supplier directly only to find out that the tiles were never ordered. These people have stolen money and knowingly committed fraud. Horrible and shameful business!

Incredible irresponsibility. They literally disappeared! – We bought tiles from them a few days ago, but neither an email nor any response to our calls. Their shop in Newcastle is closed with a "stock taking" sign, and there's no one in the warehouse. We can't track our order. Our contractor is waiting for the tiles. The tiles we bought with our last money seem to have vanished. The entire company appears… Read more

to have gone to administration.

https://publishednotices.asic.gov.au/browsesearch-notices/notice-details/Tile-Market-NSW-Pty-Limited-Trading-As-Tile-Mega-Mart-054385769/b90f7f03-61cc-4d06-a5ae-437f525305cb

Do not buy from here. Despicable!!!! – If I could give no stars I would!!!! One month ago they took my mother’s money for new tiles that we were promised would be in in 5 days. After calling every day following up and being told that it’s the suppliers in Wagga that have the delay we get an email today saying they have gone into administration. You are despicable and should be ashamed of yourselves!!!! Show details

Excellent service – Many thanks to Anmol. I needed few items to complete my project. Unfortunately I am not a tradesman and under the current restrictions was extremely difficult to avoid prolonging wait. After a phone call, not only he sent individual images for my knowledge but also organised my pickup service less than an hour.

Fast and quality job – Ray was awesome. He offered a great price for a large format tile, amazing workmanship. Courteous, fast and quality job. I highly recommend Tile Mega Mart. They looked after everything. Job done in 3 days. Outstanding. Show details

Excellent Customer Service – My father and I attended Mega Mart to purchase tiles for a kitchen renovation. We were looked after straight away. Maritta and Jasmine were very helpful and can't thank them enough for their input. Mega Mart have a huge array of tiles - small, big, colourful and different shapes - to suit all tastes and affordable prices. Thanks guys !! Show details

Unable to process instant refunds, selling tiles to customers thats out of stock – Purchased tiles from Smithfield NSW store, completed cc transaction in store only to be told they have no stock upon forklift driver unable to locate tiles. Was promised a refund. Staff unable to process refund on the day as they had no authority to process on Sundays a hence told will be processed the following day. Called them again 3 days later… Read more

to follow up, saying its being processed? No answer. Have no choice but to follow up with my cc company. Avoid this Tile Store at all costs!! No wonder they had no customers and TFO accross the road was full of customers. DO NOT RECOMMEND!!!

Worst customer experience ever !! – Without doubt the worst Customer Service i have experienced anywhere!! Sell you the world but when the product is faulty you won't hear from them. Go elsewhere. Tiles cracked and won't exchange them. Show details

awful customer service – Called to order tiles on special only to be told plenty in stock but cannot sell them for the advertised price as he talked to boss who said no imagine relying on them to have your tiles to complete a job Show details

Nightmare! – We sourced tiles from TMM at Smithfield via our builder. Tiles were On sold several times and then when we were due to lay tiles, they were stuck on a ship which wouldn’t arrive for 6+ weeks. In the interest of continuing, we sourced tiles from elsewhere TMM are now refusing to pay our money back ( paid in full) - for goods we haven’t even got? Refuse to take phone calls and answer emails Extremely poor service! Show details

Refund refused – We requested a refund for tiles ordered and they refused to return the full amount. We have had no choice but to take this further and raise this case with fair trading Show details

Very poor communication – The Rosebery store won’t give me a refund for two packs of tiles that were in stock and I followed there very own refund instructions. I had previously bought tiles from these guys and my tiler thought we’d be short so I ordered two more boxes. We soon discovered the boxes were hidden under some timber at home and I called back [name removed] to… Read more

cancel the order. He told me to call back in the morning as the computers were turned off for the day( which I didn’t believe). I called back and spoke to [name removed] who informed me that the refund can only be processed by my sales person. 2 hours later [name removed] calls me and he will issue the refund less 30% as this is what their wholesaler will charge. What a load of crap. I initially canceled the order within an hour of placing it and when I called the wholesaler to question such a ridiculous charge he told me that they don’t charge. Tile megamart are full of crap with zero integrity. Stay away from them!

Wonderful unusual tiles found here. And they made the process of buying and shipping interstate easy – Kiro helped me purchase tiles for 2 bathrooms and a laundry renovation. Wonderful 3d tiles from Portobello tiles. I couldn't get them in WA. Kiro recommended a courier and all went smoothly. Show details

Good product and good customer service – We just bought Portobello porcelain tiles from them. Since the first visit, I am happy with their customer service. Edna the CS officer was very kind and gave me quotation even though I was not very sure about the tile. She explained why I should choose that brand and about the benefit of having a good brand. Second visit Edna was with other… Read more

customer and Harry (?) the Chinese guy served us and also explained some more information. Finally, we deal with them, and the delivery is on the day as we asked, even though it is a bit late, but overall experience makes us happy and confident we have a good product.

Worst services I ever had when buying materials for my company – Newcastle branch Very hard to deal with, After they take your money. They over charge on transport $600 for 1.3 hr drive to delivery location the give you 1 hour notice of delivery that was at 4.45 am in the morning and delivered the tiles at 6 am with no one on building site so they just dropped them on the driveway spoke to the transport… Read more

dispatcher asked her to return and move the tiles into the prepared secure location and she declined with the comment read the terms and conditions. There was no communication between client and Tile Mega Mart to arrange a delivery time, their attitude to not fix the problem was pathetic. I have spoken to other builders/tilers and they have has similar experiences, wrong glue turning up or delivery's not even showing up when arranged also broken tiles and they will not replace under warranty.

Would not use the guys ever again just very average company

Delivery attempt number 4 – 1. Supposed to be delivered to Rosebery warehouse 14 Jan then found out were still in Newcastle. 2 Organised delivery again this time to house. Delivered to Rosebery. 3 organised delivery to house but truck couldn’t deliver as there wasn’t a big enough turning circle and returned to Newcastle. 4. Newcastle truck delivered it to Rosebery. 5.… Read more

Dispatch phone number rings off hook. Repeated calls through to dispatch get reverted to sales phone number. 6. Finally sales guy talks to manager who will contact me on Monday to organise a time some time next week!!!! Final Reno waiting for tiles and costing me $600 a week lost rent. Never again. In a positive note the staff are friendly and helpful on phone but what does it matter if I can’t get my tiles?!

Where is my money? – I ordered and paid for some tiles from Brazil. I was advised it would be 8 to 10 weeks. I cancelled the order after 16 weeks... yes that’s 4 months. The delay was holding up the renovations. That was at the beginning of November 2018. I am still chasing over $5400 and had to involve the bank and my solicitor. Three months have passed and still no luck. Don’t go near these guys they are basically not to be trusted.

One of the Brilliant Customer Services – One of the brilliant customer service I got from Tile Megamart from Smithfield store and specially thanks Mr. Michael who the best advisor, provided guidance from his professional experiences, he explained of quality of each and every tile I bought. For the price is very reasonable. Simply I can say he done a great customer service and I met my… Read more

sophisticated expectations. I bought around $6000 tiles. That satisfaction bring me back for bought kitchen and toilets stuffs.

Megamart smithfield – We got good advice on tiles and toilet/vanities at good prices and Ray done a great job laying the tiles then installing the toilets and vanities very helpful and friendly.

Top service and product at Smithfield – We looked for tiles all over Sydney for our new house. At Tile Mega Mart Smithfield we didn't only find tiles the met our sophisticated expectations, we found great customer service and professional guidance. Harry and Anmol are a great team!!! Keep up the good work.

Brittany at the newcastle, tighes tile mega mart – Brittany at the newcastle, tighes tile mega mart, has just made the whole bathroom tile selection process a pleasure. On the day I visited in person, she was welcoming, friendly and give me relevant, accurate information and advice on each and every tile I enquired about, was up to date on current trends, but overall, helped me make choices that… Read more

suited me, and my lifestyle, and assisted to find exactly what I wanted. I needed to purchase further meterage of the wall tile a week later, and she helped me again to do an over the phone purchase to secure the correct batch number and match for the order. Even though I have a close to 4 hour drive to the store, I would never shop anywhere else for any future tile purchase, and would highly recommend anyone else to check out Mega TIle Mart and Brittany for any purchase. It has been well worth my trip, and apart from the excellent service, and incredible range, the excellent prices that I received for my bathroom just topped off a wonderful shopping experience .... Thank you again Brittany, it has been an absolute pleasure to deal with you,

Stay Away from Tile Megamart! – This was the absolute worst customer experience that i have ever had! The company is deceitful and is now holding nearly $2000 of our money after providing misleading advice. Please be warned to stay away from them!! November 6th 2018 Update: Absolutely worst customer experience ever!!!! It took six months a trip to Fair Trading before we… Read more

got our money back. They were dishonest and deceitful, and kept more that $1800 for our money after providing misleading information, and a product that we never received.

Highly recommended! – I have to say our experience from start to finish at Tile Megamart has been nothing but remarkable. I could not have enough nice things to say about the guys. For a couple who had zero experience nor knowledge about tiles, Gerard (Ged) and the team made it extremely easy and informative. TMM was the first shop we visited followed by 4 others. In… Read more

the end, it was pretty obvious that TMM is bar none in terms of the product range and quality. It certainly helped when we fully trusted Ged and the team especially when it was 2 weeks before Christmas. From the delivery of tiles, to the replacement of tiles (when they were broken in transit), nothing was too difficult or hassle for them. There is without a shadow of a doubt that I would return to them as customers again. Keep up the tremendous good work, guys....

Excellent Service . Very friendly.Excellent price – The team at Rosebery were friendly and very supportive. Especially Gerard the manager. I found Gerard to be honest and genuine. Thank you team at tile mart for your support and ongoing business. I will continue to purchase my tiles from you. If you have an issue just reach out to Gerard his genuine and really wants to help. Thank you

Would not recommened to anybody – Inferior product, poor service, poor communication, do not look after customer needs, for ever asking to reply to my emails.

AAA Rating on Service and Product – Tile Mega Mart Smithfield was recommended to me by a close friend. My first visit was amazing as I had the pleasure of dealing with friendly and very professional staff who had extensive knowledge of their product. When I went back again this year, I met Ray, who not only knew his products inside out, but went out of his way to listen to… Read more

what I required and presented me with a solution that was above and beyond what I expected.

Ray spent hours discussing options, colour schemes and house style. We went through various magazines and without having seen my house, Ray sold me exacrtly what I was looking for .

It was daunting walking through such a huge shop with a sea of options, but Ray made it so easy for me and I ended up buying a 100 square metres of jacaranda patina tiles. It was a brilliant choice. Thank you Ray. I have now discoverd your Interior Design skills!!!

Non receipt of ties – Tiles order from Newcastle Store 50% deposit paid. Told by sales person that they would source tiles from Sydney outlets. Then informed that 31m2 available same batch, we required 25 m2. Then a week later told that someone bought the lot from the Sydney outlet So we cancelled our order and request a refund and were told our refund would have to… Read more

be processed by the accounts department and we should have our refund in a week or so.

Very poor would not recommend this company.

Generally Positive Experience – Tile Mart was helpful in relation to supporting me with the renovation of two bathrooms. Kemal supported me with this and he was friendly and professional. The tile suggestions were good and I was under some pressure given my original choice (with another supplier) was not available. I would suggest another delivery arrangement - the price was… Read more

exorbitant and I was in fact over charged. I then had to go back to the shop to get my refund which was inconvenient.

Wouldn’t recommend – I paid an additional $600 to purchase the tiles from tile Megamart as I needed them by a certain date. Tiles didn’t turn up when organised. When they did turn up, they were left on the footpath when I was on holidays. Some tiles were also broken. Harry from the Smithfield store was rude and difficult to deal with. I would recommend using another supplier.

Unable to supply us with the tiles we ordered and paid for, they oversold our tiles and tried to giv – This is the worse company I’ve ever dealt with. Customer service is nonexistent. We were dealing with the Newcastle branch.

Good range and straightforward service – I have purchased on numerous occasions from both smithfield and alexandria warehouses. Even though they are busy I always get served. Prices very competitive and the range is extensive. You will always find what you need at the right price

Rude and arrogant manager – Went in and spoke to a very helpful man organised everything how ever the computers were down so we went back the next morning to finalise and a pay a 50% deposit like we were told. The man was not there to help us so we spoke to another sales staff, after telling thus lady what we wanted the manager walked in and thus is when our PROBLEM started.… Read more

Some of the prices we received the day before the MANAGER put them up and tried charging us more and that they were marked wrong but we had been in there on 4 different occasions and all the prices were the same as we got quoted the day before. Also got told no its not a 50% deposit, you need to pay in full.

MANAGER criticised what we wanted for our bathroom saying that it's dated and doesn't look nice. She was the one that was dated.

While we were at the counter they had a complaint come in over the phone for wrong tiles. The MANAGERS response was no they are wrong that's what they ordered so too bad.

This was at the Newcastle store.

Less than one star – My advise: stay away from this supplier, After you paid for your tiles: ? No communication, have to chase them Show details

Great to deal with no issues – Always helpful friendly and great to deal with as I do a lot dealing there very happy I would highly recommend.