Advertised a different product
I received an item that was supposed to be brass and wasn’t. And then was told I would only receive a refund if I post the item back to them at there expense. I’m sorry but half hours out of my weekend to post items back are worth more than the item I payed for. Good business practice would be to give me a full refund and an apology for wasting my time
They have demonstrated no interest in resolving simple issues that has left me with the unfortunate task of advising all who read this that your custom will be appreciated elsewhere. Can not recommend Timbecon in any capacity.
Supply and Delivery
After some specific wood oil. Their price was competitive and delivery charge reasonable. Delivery to Sydney was only 4 days. Have bought other items from them and very satisfied with the service.
Non exsistant Warranty Department
Dont order online from these guys. They use toll and are terrible at delivering products. got charged for a tail drop $90. driver walked the product across the road and put it in the garage. had an issue with the room filter remote i ordered. still no response for these guys over 2 weeks i called the store got told i had to email which i did a week and a half before calling.
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I have bought a number of items from Timbecon.
I ordered an item Sunday afternoon online and got it Tuesday in Wodonga.
sherwood wetstone grinder
I bought the Sherwood wetstone grinder from Timbecon. The machine developed a fault with the speed control unit and a replacement was sent out immediately before I packaged the faulty one to return. The replacement unit developed the same problem within less than 6 months and Timbecon would not replace it immediately without receipt of the faulty one even though I had sent a video of the unit showing exactly the same fault with jerky rotation. Timbecon decided to refund the full cost of the unit and I will not be purchasing Sherwood brand (made in China) again. I have opted for Tormek T-8 as a replacement (made in Germany). unfortunately, Chinese copies just don't cut the mustard.
Love the Narex Cryo chisel set I just received and great service from all at Timbecon !!
Christina kept me advised on progress with my goods and eta on delivery arrival.
When goods were on way to destination I had excellent tracking and package well presented in box.
I ordered a Sherwood belt and disc sander from them. The product didn't go together properly and I had to replace screws and grind back the guard to make it fit. Despite emailing them twice with detailed photos of the problem, they never replied? They have slick internet promotion advertising, which leaves you impressed? Then you buy something, and are less than impressed! It's a case of once bitten, twice shy for me.
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