Tiny Fox

DO NOT buy from this site – I placed an order with them for a Mobilo Large Bucket set, with an ETA that would have it delivered in time for my grandson's birthday. as the delivery date got closer I grew concerned as the order had not even reached their warehouse from the supplier. I enquired and and they replied saying they needed 2 days to investigate, the next reply was… Read more

that it would be in their warehouse the following week, which was now too late for the birthday and also too late to get it anywhere else in time either. The following week, still no sign of it being shipped. I contacted them again and was again told that they needed 2 days to investigate, at which point I demanded the order be cancelled and the money be refunded or I would instigate a chargeback. I will never use this company again, I'm all for supporting small Australian businesses but not when they behave this way. DO NOT buy from this company, who knows when/if you'll ever get your order.

Avoid - buy elsewhere with reliable shipping – This shop has been rebranded ‘The Nile’. So bad. Customer service is terrible and shipping timeframes are completely inaccurate. It’s already super late and the customer service said ‘just give us one more week’. Umm I am 38 weeks pregnant and waiting on a colostrum collection kit…… I need it now, not tomorrow and not in a week. My post tracking… Read more

still says pending. The colostrum kit will be useless by the time it gets here.. if ever. So disappointing.

Don’t bother - poor communication and non existent shipping – Order placed and followed up twice as no shipping confirmation sent for weeks. Both times stated different dates and just kept saying wholesale supply issues. But none of this was communicated to myself. We needed these presents to give for a birthday present so had to source another present. Have requested a full refund and cancelling order. We shall see how it goes. Wish I had read reviews prior to placing the order!

Fast shipping and good prices – After ordering from Tiny Fox I decided to check the reviews. They were not the best, which was concerning as I needed the item asap. I contacted them to check the accuracy of the shipping estimates and they responded quickly. The product arrived fairly quickly within the estimated time frame give or take a day or so (within 4 working days of… Read more

order date, via Express Australia Post). The baby bouncer looks great and was cheaper than many of their competitors. It was overall a very good experience :)

Tiny Fox light grey play pen – It’s huge , I didn’t think my 14 month old would like it considering he hates being caged, but he’s loving it, it’s got plenty of room for him to play and he doesn’t really noticed there bars around him, and I’ve been in there with him most of the day to get used to it too. - mum and bub both very happy

Outstanding Service – I recently purchased 2 children a prams They were delivered promptly and unfortunately 1 of the trays broke The service I received was outstanding Originally it was requested I return the pram but my granddaughter became so upset that it was going back they arranged to just have the tray sent back and replaced All ways updating me constantly I would recommend them to anyone thinking of ordering

Would not recommend – Terrible shipping time. Order placed on 10th of Feb and no shipping information provided until after I sent an enquiry on 19th of Feb. Incorrect item was posted but refund has been issued. will not recommend and will not shop here again.

Do not believe the return policy – My daughter has been looking for a trapeze with a particular mechanism that allows the bar to slide up the hanging ropes. It was not possible to tell from the photos if this trapeze did but we checked the return policy, 30 day returns no problem, so we bought it. TinyFox then refused to accept a return - not even to exchange or give a gift… Read more

voucher. They do NOT accept returns unless there is a problem with the item. For an online shop where you are not able to view before purchase, especially when photos are limited, this is hugely inconvenient. We now have a trapeze we have to give away and buy a new one. I will NOT be buying from here again. I just hope other online stores don't follow suit.

Change Table Tiny Fox – Warning DO NOT buy from this company. I purchased black change table at $328.29 and it arrived brown. When I tried to contact them about returning the product they didn't give me an option.I drove 1 hour to the address on the email to return it to the warehouse and the address doesn't exist. Please save yourself and don't order from them.

Terrible company – This is the worst company, do not order through. I ordered two items for my daughter, after a week nothing was dispatched, they advised there was a delay, weeks later nothing. They only sent one which I received over a month after I ordered it. I emailed to check on the second (identical item) and they said it was delayed. I then received an email… Read more

saying it was delivered. I emailed them as I didn’t receive anything, I have security cameras - nothing was delivered. They sent through proof they have delivered it somewhere else and suggested I go around the neighborhood looking for the item. Incompetent doesn’t even begin to describe this company.

Worst customer service ever – I ordered three items through Tiny Fox. The first item was cancelled a week later. The second item was cancelled two weeks later. After this I wrote to them, asking them about the third item. They assured me it would be sent. Another two weeks later (nearly a month after the order) the third item was cancelled (after I followed this up. At the… Read more

time (during boxing day sales) the items were available for a similar price elsewhere. A month later, the sales are over. Very poor customer service.

Scam website - check their fb page for accurate reviews – I waited 6 weeks for a product that was to be sent in 5 days and have just received a refund as they don’t have stock in the colour i ordered. No communication received no offers of another colour and now all the sales are finished so I buy elsewhere it’s full price. AWFUL customer service

That is a shameful company! They don't refund what you have paid and break their promises! – I bought 3 items from this company and they didn't notify me when one of the major item I want most was out of stock before shipping and the worst thing is I requested a return and refund but they charge the full shipping and don't refund in full. This is absolutely the worst purchase experience I've ever had. Please don't waste your time on this company, for your own sake.

Would never shop here again! – I made a purchase on 8th March as it stated on the item that if it was purchased prior to 11am, that it would be dispatched that business day and would arrive by Friday 11th March which was great because it was when I needed it by. 48 hours pass and they send me a sms message saying my details are incorrect and that they would call me, they… Read more

finally called me after I got on live chat and they wanted to confirm the item I brought, my post code and the site that I purchased it off.. I found that extremely suspicious and scammer behaviour, I asked why it had not been dispatched yet and said it would now not arrive on time, they said they assure me that they would dispatched early this morning and that it would definitely arrive by Friday 11th March. Later on this afternoon I jumped on live chat and requested the tracking details and they proceeded to tell me the item wouldn’t be dispatched for another 48 hours! I have requested a refund and done a bank dispute. Wish I read the reviews prior to buying off there. I would never use this site again, the customer service was terrible!

Slow service – I ordered on the 17/1/22 I contacted them on the 30/1/22 saying ‘where is it please’ They said, it’s processed, we’ll ship it in 4 days They didn’t ship it until 28/2/22 Item: Baby Bjorn potty Arrived 3/3/22 Shop elsewhere if you want your parcel on time with a trustworthy service. Won’t ever buy from here again.

BEWARE - "Ready to ship" does not mean ready to ship! – I ordered two items from Tiny Fox on 10/01/22. Both items were marked 'ready to ship' on their website. The estimated arrival date was 12/01/22. On 20/01/22, I had still not received the order, so I sent an email for an update. I was told that the new arrival dates were 30/1/22 and 03/02/22 - Three weeks after the original date. There was… Read more

initially no apology and no explanation given. I have since cancelled the order and am awaiting a refund. Yes, they offer a lot of products at a discounted price but the website is misleading and the customer service is terrible. I would prefer to pay a bit more to a company that values their customers time and communicates with them appropriately.

Terrible – Terrible service. Do not trust that you will actually get your items. I purchased a number of items on sale. Sometime later I get 2 emails saying some of the items can't be provided and they refunded me for them. However the items are still available for sale on their website. I raised this with them, and magically one of the items is now… Read more

available so they charge me for it again. I find it unacceptable that they will continue to allow other people online to purchase items while telling me they're unavailable even though I've paid for them - or that they continue to allow people to purchase them online for at least a week after I purchased them, when they don't actually have the stock available to fulfill any of those orders. Avoid the disappointment and order elsewhere.

Still waiting 2 months later – I bought two items on the 12th of October, one arrived but I'm still waiting on another. After zero communication or updates, I sent an email asking about it on the 5th November. The reply said it would ship out on the 15th,arrive by the 25th. Okay, cool, no problem. I then send an email on the 23rd just touching base. It's then said the item… Read more

STILL hasn't arrived at their warehouse, it should arrive to them between 3-7 days then get to me between 4-8 days. It's now the 8th of December, I still don't have the damn thing and the last update was the 29th November saying it was picked up by the courier. Hasn't even been processed at the Sydney depot yet. Absolute joke, it probably won't get here in time for Christmas and I'll have to shell out more money for a different gift.

Advertise stock they don’t have – Do not order from this company they advertise stock “ready to deliver” that they don’t have. I ordered my son’s Christmas presents at the beginning of November a week later I received an email to say they would issue a refund on the mobilo as they didn’t have the stock that they were terribly sorry this rarely happened. Then almost a month later… Read more

another email saying again apologies but we will issue a refund for the wooden construction kit (which was the main gift) as they didn’t have the stock. This was advertised as ready to ship so I don’t know why it took almost a month for them to realize they didn’t have the stock. I am so disappointed and will never order from this company again.

Advertise stock they don't have – Don't order from here!!! I ordered a Fisher Price Record player and now 3 weeks later I've received an email saying they do t have the stock.

The delivery is tacking forever!!! Don’t order from them! – The delivery is tacking forever!!! Don’t order from them! I found them rude when I asked about my order. I feel like they deliver the items by foot.

Same products, sub par service – I was trying to share the love and not shop at Baby Bunting however I regret it. My items arrived separately one a month after I order and had to chase up multiple times. The second one I am still waiting to see. Customer service isn’t really that great as I had to follow up after they had said they would get back to me multiple times. They have… Read more

lied about when things have been shipped. I was told it was shipped last Friday. And now the following Friday I have finally received a notification from Auspost saying they have received my order.

They seem to sell products they don’t have and then scramble to try to order and send to you. So far I have been waiting just under two month for a product advertised as in stock.

Wouldn’t recommend.

Read the reviews!! – I really wish I had of read the reviews before ordering from this company. I put my order in on the 7th September and had an estimated delivery date for the 21st September, that date came and went and when I enquired about my parcel they said that it had missed being shipped from the warehouse and wouldn’t be shipped until the 11th October with an… Read more

estimated delivery day of the 21st October, pretty much a month and a half after I first put the order in. I’ve been given a refund, but this company has zero care factor in the poor way they conduct business. Don’t waste your time.

Negligent- Stay away from this Website – I was advised that estimated shipping would be around 29 September. I received fake shipping information on 23 September. I have been on Australia Post website to track as it is now almost a week late and this tracking number does not exist, the item has not even been received or scanned by Australia Post yet. At 38 weeks pregnant with a high risk… Read more

pregnancy and c-section booked next week... I have nowhere to change my newborn baby. The company should have some type of empathy and grade of service when dealing with expectant mothers. I find this lack of service quite disgusting and unacceptable.