Battery for my Lenovo Laptop...
I purchased a battery for my Laptop...and it was the wrong one..My mistake...I did what TMart requested for a return and refund....registered it at P.O...and have not received the refund...have messaged them but no reply....Would not use them again....I paid by card...I'm out of pocket the price of battery and return postage....One learns the hard way....
I ordered a GPS Navigation device with Australian maps from TMart.com in January 2018. However, the device received contained South American Maps. On requesting numerous time for this to be fixed the responses have been that an email link will be sent to enable the correct maps to be loaded. I am still waiting to receive this email. Requests for a refund have been ignored and my negative review has not been posted on their website.
did not recieve item or refund.
After weeks of asking tracking they did not give it to me, when asking for a refund they told to me to wait, when asking where was my item they say it was returned to sender because of wrong adress that was in different country, then still never gave me info about my item. When I requested a refund they sad they put forth the application , this was done via paypal and should have been instant. I still have not recieved my refund. They also told me to wait longer then the expected shipping time before I ask for a refund?? Such bad service
- Verified customer
Photocopies Of My Credit Card???
I just had a VERY BAD and SUSPICIOUS event with a company called "TMART.COM".
I ordered some items and 12 hours later there was no confirmation of the order or payment. When I contacted their live chat person they wanted me to send "PHOTOCOPIES" of my credit card to prove authenticity!! I advised them I have made over 500 online purchases and NEVER has the validity or authenticity of my payment source been in question. Not once, ever!
I commented in live chat with one of their representatives, " if the police can lookup whether or not I'm...a criminal in seconds, and 12 hours later your guys don't know who I am, maybe they should use the police computers? 8^)" The request for the photocopies sounded VERY SUSPICIOUS and I refused to send "PHOTOCOPIES" of my credit card. They then canceled my order. My bank, as well, advised me NOT to do so. Can you smell off shore (they are based in Honk Kong) online theft? I checked around and a lot of people are suspicious and wary of Tmart. Over HALF of the reviews here are NEGATIVE!
Non Arrival of Order
Purchased an online order for black ostrich feathers and was advised they should arrive in 7 - 13 days. I am still awaiting the arrival of this order after 33 days. After contacting the online help, I have been advised I now have to wait for 45 days before they will take any action!
No Communication, No shipment
Ordered a laptop battery...paid extra for the tracking info on the shipment which was to be sent in 1-2 days.
Six days later, still no confirmation...I contact them and they say "the custom do not permit ship this out"
As I have been receiving the same thing from other suppliers also in HK, I tend to doubt this.
They say they will refund my money...I sure hope that is true.
I put an order back on the 2nd of December and received only part of the order mid January .When I enquired about that they said that the parcel was returned and if I still wanted the good I had to pay for re-shipping. Then last week I contacted their Customer Services link and was told to await another week since they action only after 45 days (Exactly the period after which you can't claim if you pay through Pay Pal).
Will I ever see my money back? I don't think so.
Good value items and service
I have signed up on Tmart for a year and I have ordered from Tmart upto now more than 10 times, more than 30 items. Finally I can say that I am satisfied with the quality of the items and with the support service also. They are very helpful, fast, and friendly. Therefore I recommend them.
One Stop Ordering
One time check-out for multi warehouses, without chasing multiple web sites. many things you might be looking for, likely has a category for that, what's listed avail at any one time will be discounted price structure, w/ ship included. been competitive to anywhere else ive found. i buy LED lighting products and small electronics and bike accy parts. there is some brand name and some generic. price reasonable for functional items. shipping has been timely to here.
The reason I started using tmart, was because of its low prices! Not only have they been low. But their customer service is fast, kind and extremely helpful. After I was sent a faulty product. They asked for a picture of it. I sent. They acknowledged and sent a whole new one! Thank you tmart
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.