Top Cleaning Master

Terrible experience – would never use this company again. The cleaner did not follow the 5-step process advertised on their website – instead, they did a quick 1-step job. I had a small lounge area and a 3-seater sofa to be cleaned, and the entire job was rushed through in just 10 minutes. When I questioned why only a small patch of vomit stain… Read more

was cleaned (which they wanted to charge an extra $120 for), I asked about the rest of the carpet area, since I thought that was included in the service. Only then did they go back and clean the rest.

I called the office afterwards to raise my concerns about the service and professionalism, but they didn’t seem to care. There was also a language barrier, and while they said they would speak with the cleaner, I am certain nothing was done.

Unprofessional, misleading, and poor value – I would strongly recommend avoiding this company.

DO NOT USE THIS COMPANY!!!! If I could give this company a negative rating, I absolutely would. The entire experience was unprofessional, misleading, and is a scam. I hired them to clean a small patch of vomit from our cream-colored wool carpet. The technician who arrived spoke limited English, increased the price from the original quote, and used… Read more

a faulty machine that looked like it had been rented from Bunnings. During the job, he noticed the machine leaking and asked me for a towel. I saw liquid leaking from two separate spots and watched him place the towel underneath—clearly trying to contain the leak. That liquid turned out to be waste water from the machine’s tank, and it left permanent stains on the carpet.

I raised the issue immediately while the technician was still onsite. He called his company, and I spoke with them directly to explain what had happened. They asked to speak with him, and he then attempted to clean the stain. It didn't look like it had come out but he said to wait until it dries. Once the carpet dried and the damage was fully visible, I lodged a formal complaint. Both the area we asked him to treat and the area where the machine was leaking was left with a strange red tinge. But the worst was the area where the machine was leaking waste. That’s when the company began giving me the runaround.

First, they claimed their machines are inspected before and after every job and refused to offer compensation. Then they said the technician had asked for a towel to wipe vomit off the wheel—and that this somehow caused the stain. I shared a video showing the layout of the room, clearly proving that explanation was impossible based on the location of the vomit, the bedroom entrance, and where the machine was positioned. In reality, the vomit had already been treated before the technician arrived. We had removed what we could, blotted the area with water, and covered it with bicarb soda. It was dry by the time he got there, and there was no reason for the machine to be wheeled over that area—it was at the opposite end of the bedroom suite from the entrance. Their claim simply doesn’t hold up under scrutiny.

Next, they changed their story again, saying the stain came from something in our home that the machine rolled over. When I pointed out that even if that were true, their technician and equipment were still responsible, they shifted the story a third time—claiming the vomit was in two separate locations. Apparently, vomit now has wings and can fly two metres from a small patch outside the bathroom to land in two perfectly round, saturated spots. Who would’ve thought!

We ended up hiring a certified wool carpet cleaner to try and repair the damage. Wool requires very specific care—pH-balanced products, thorough rinsing, and an acid spray to restore its natural state. The original technician clearly had no understanding of this. While the expert cleaner was able to reduce some of the damage caused by the cleaning products, the stain from the leaking machine remains visible.

To make matters worse, the company operates under multiple names, Master Cleaner, Target Cleaners, and Top Cleaning Master, all using identical websites with different branding. It’s misleading and designed to appear like separate businesses.

Throughout the complaint process, I dealt with someone named [Name Removed], who told me, “We don’t believe customers, we don’t believe our employees, we only believe the facts given in emails.” That in itself it absurd. I explained that I have shared all the before-and-after photos and videos clearly showing what happened. If the machine wasn’t faulty, why didn’t the technician deny the leak when I called the company during the job? Instead, he tried to clean the stain, which only confirms the issue.

This company was careless, dishonest, and completely unprofessional. I strongly advise others to avoid their services and any affiliated brands. They take no responsibility for their mistakes and show no regard for customer care.

We used Top Cleaning Master for our 12 month old couch. We have it cleaned every 6 months and used this company for the second cleaning. They literally destroyed the seat on the sofa making it all fluffy. The rest of the seats were all stripped. We contacted them 3 x times with requested photos etc with the poor results. They finally replied… Read more

saying that they were happy with their work and were not going to respond to any further communication. We definitely would not recommend this company. Stay well away from them at all cost. Interestingly they don’t seam to have website so the whole thing is dodgy. Made to pay cash or bank transfer with no receipt.

Booked for 12pm, showed up at 1pm, I said the mattress was upstairs, he asked to see it then asked me to carry it downstairs as the machine is too heavy to carry upstairs. I said I couldn’t. He said he has to call the company then. Goes outside then… Read more

comes back in and says ‘job is now cancelled’ and drives away. Absolutely horrendous service. No apology.