Tophatter

very disappointed customer – still waiting for acknowledgement of request for refund. 4in 1 defining hilighting waterproof eyebrow pen precise brow definer medium. Instructions very poor, does not seem to have any lead, or whatever was there is broken off.

I warned him! – Partner apparently won a supposed Samsung s21 ultra for $164 on tophatter and it arrived today 30/9/21 he was excited ,but I had warned him about the site,I said it’s about as trusting as wish. Well ,he unpacks the phone,yume comes on the screen,can’t fix time or date it doesn’t highlight,can’t get other programs to work after an hour of fiddling.… Read more

So packs it back up,it’s come from the Gold Coast so maybe wanting his money refunded and send it back. Listen to reviews people If it’s too good to be true it’s probably a scam!

Terrible communication – After 2 months still have not received my order. You go to the site to put in have not received my order and it says the same thing it said 2 months ago. Your order is being dispatched. I’ve contacted them 3 times same result. Don’t buy from them

Top Marks – Disappointed with product, email received same day that total refund had been issued, received email following day from paypal they had received refund, can only say excellent service, Top marks to to tophatter and supplier

Be Fair yes items may not be for you but talk them - they do come good – I have brought in excess of 20 items with a 4 week period, post time does vary from the different suppliers, customer support I found was excellent, responses some within 3 hours, longer than 24 hours on a weekend. You need to do your research, carefully read all the details. I agree some things may not be up to scratch, but what did you pay for… Read more

the $2-$10 + postage (and before bidding you knew the shipping cost). My results were mixed, but after talking to them, they kindly refunded the money, that was within less than two hours, now NO OTHER auction site does that. I have had enjoyable bidding, winning, losing, good & bad results, but I have got some excellent bargains. Eyes open & have fun.

Be Realistic – Set your limit of what you will spend and stick to it. I have lots of fun bidding on items. I love most of the jewelry, yes most is costume jewelry but for the price it is really pretty. Shipping is quite fast with most sellers. Clothes are mostly asian sizes so you need to order up. I love it!

Scam aleart – I ordered a harley Davidson bathroom set. Of shower curtain and 3 bath mats. Only received shower curtain. Went to check on tophatter they say it's been delivered. Can't contact them as pages now comes up as 404 error. Would not recommend this sight.

No way to contact them – I ordered a necklace and bracelet at the beginning of July, dates for delivery kept getting put back. So here it is August 18 and they are saying it was delivered on August 6, well no it wasn't, my letterbox is locked so it can't have been stolen. NEVER BUY FROM HERE, total scam. A waste of money and time.

total scam – Typical Chinese SCAM Don't be fooled Send $$$ at your peril You'll NEVER see your item Non existent customer service They steal your money and run

Prompt refund – l bought what l thought wad a stri g of solar bulbs, when it arrived it was just one globe. l paid almost $18 for it and was disgusted. l could have bought it from the reject shop for $2. l sent a complaint and Tophatter refunded me immediatly. Great company for that but l guess some of the goods are rubbish.

Tophater sellers are getting worse – Tophater sellers are getting worse then ever now, two days a go I was refunded from seller (Muswanna), the reason given was out of stock of my item, Cool I thought I can understand that, Well i go back on to Tophater site and guess what (Muswanna) is selling the same item that they had refunded me for being out of stock, This is not the first time… Read more

this has happened another seller has refunded the funds for my items won and had made no attempt to even send the item first (In My opinion), I have tried on 3 occasion now to contact Tophater to discuss this put they do not answer my Emails, I think they are just ignoring me now, because they don't care about the problems Just the money they are making

Very Disappointed – I purchased a bag of 112 lego like blocks for $15 something. The picture looked like a massive bag of blocks, oooohhh no. What I received was a bag I can place in the palm of one hand and still see my hand. Most of the blocks are just a single small block, pretty useless really. There were 57 single blocks and nearly as many single square blocks.… Read more

Cant really make anything with them. Dont be fooled about receiving a great big bag of big pieces because you wont.

Scam company – Purchased 6 items- received 3 out of 6. Do not snswer emails, do not havd s phone number. Gave me credit fir one item after i filed a complaint with BBB. Item was nothing like the item pictured. Been 3 months and i received an mail today asking how i would rate an item( never received it) when i clicked on the link it sad item didn't exist.

Waste of time and money – Can’t complain about the customer service if there is none. But I’d like a refund for an item I purchased months ago which to date, has not arrived 2 months after it was suppose to. I have had no response to my 4 emails from Tophatter. Their ‘ Buyers protection” means nothing as I have had no refund on the item. Don’t waste your time or money. I wish I hadn’t had.

Dont buy items from China – I bought an item on this site and as soon as I realised I had made an error buying it I tried to stop the purchase but it was too late. So when the item arrived I was more determined to send it back. It was a tiny floor robo cleaner not much bigger than a small bread and butter plate. I immediately reposted the item back with tracking at a cost… Read more

of over $Au21. This was on September 1. As of November 9 the parcel has been sitting in China somewhere for over 5 weeks. I have been denied a refund as the item wasnt returned within 30 days of arrival. So with a purchase price of $50 plus handling, postage both ways I am out of pocket of nearly $100 out of pocket and have no chance of recouping any of my money

Top hatter and all the sellers are scams – They send out products no bigger then ant size, take forever to send items when you do get them they are of very poor quality do not buy horrible stuff and terrible communication

Don’t deliver or deliver to the wrong address – I won 3 bids on a child’s desk. 1 on one day and two the next day. I paid immediately and got a message/email saying the orders were paid and items will be shipped. I thought something was strange when they were delivered quickly. I traced the packages & they arrived in Pa. & was delivered to my house. Well their tracking is worthless. I was… Read more

informed they were delivered to the wrong address and was given an immediate refund but on one only 50 cents. This is very suspicious. They never tracked down where it was delivered to. I guess they tried to get all the desks back because I got two @ $35 & 1 @ $40 and just found the same desk on Overstock for $350. The end of Tophatter for me.

No items – I won 2 items at the beginning of the year, paid for them, and waited. Because of COVID, my mind was on trying to stay safe as I am a high-risk person. Now I checked on the status today cause something reminded me of it and it says that one was DELIVERED in June and the other one in August, guess what NEITHER of them is in my possession at all. I… Read more

am reallyyyyyyyyy peeved right now as this seems to be yet another scamming thing to take peoples money for nothing cause they can't be bothered to actually get a freaking job and earn money the honest way.

Never buy anything!!! – I ordered an item from top hatter on july 18 2020 ..Im still withing for the item..I messaged several times with no reply..Finally got a message back saying that the item has been held up and I will hear something by September 18th..Tried to get a full refund but was refused..Dont use this site as its very untrustworthy..

71 days and waiting – 71 days since I made a purchase on this joke of a site and still haven't received my item then support tells me I will have to wait another 60 days to get a refund . Scam and a joke .Steer clear if you know what's good for you.

Junk mail – Don't download this app. If you downloaded the app you won't be able to unsubscribe. The unsubscribe option does not work. You will be constantly receiving promotion emails. I tried emailing them with no success

Buyer Beware – Tablet sold by Angle is a tablet cover not Tablet very misleading. This item is a NO REFUND so don't waste your time trying to get a refund NOT HAPPENING.

Dodgy fools – I wished I had of read these reviews before lockdown. 8 out of 10 orders were not what were described or had the wrong power plug. Then I try and return and they say the item is not on the refund list. They kill us with a virus and then give us the middle finger .

Worst product quality ever. Dishonest sellers – Almost without exception, Tophatter sellers have supplied products that are of far inferior quality to the items depicted in their listings. To its credit, Tophatter has given me 100% refund on every item I have queried. This at least is better than eBay who make you run around in circles trying to contact sellers directly when it's the seller… Read more

that you are having an ongoing problem with - what's eBay's generous cut to themselves for anyway if they refuse to help with serious issues??

won bid, can't get what I want – Item listed, colour and size which I wanted, finalising transaction ,find can't get colour in my size, had to order bigger size, which may be too big, to get the colour.