Torqueline Garage is a scam & Daniel has no backbone – Ordered a 9 inch suit 1 tonner, paid in full approx $3500 via EFT, then once my goods didn't arrive & I try to contact Daniel & was ghosted. I won't take that sort of thing very easy so did my homework. Contacted the police help line in regard to where I stand & was told to put a report in immediately with the detectives at Bendigo Police… Read more
Station & also that due to his business being conducted on an internet platform he qualifies to be investigated by the Government Cyber Crime Agency.
So I emailed Daniel stating that if my funds were NOT returned in full by a set date that I will be going ahead with all avenues to recoup my money.
ie - contacting
- A Current Affairs - ACCC - Detectives at Bendigo Police Station - Australian Government Cyber Crime Agency - My lawyers
It was funny how I couldn't get any contact with this small boy until I emailed him with my intentions, he answered within 5 minutes.
My refund was paid in full over the course of 5 days.
Don't give up on this parasite & stay focused on the fact that it is your money not his.
I was also 100% polite & non threatening in my correspondence with this scammer.
Good luck Hans
Total Scam – I ordered $1300 worth of a simple brake up grade kit and was stupid enough to direct deposit the full amount directly to this dogs account. I did get some concern when I realised that Paypal would not accept the payment but again, I was stupid enough to still pay the amount before I did more research into the website. I have not received any… Read more
items and my constant emails for a full refund have been ignored, not on single response. No money has been returned. This is a total scam. DO NOT USE THIS WEBSITE
ABSOLUTELY AVOID THIS SHOP!! $2300 order – Ordered diff with 31 spline stubs over 3 moths ago, absolutely painful to get a reply to an email. Barely 2 word response to any emails. [Name Removed] you need to refund my order or ship the items i paid for!!! You will not be getting away with my hard earned money. I promise you that!
Reviews with attachments
This Business is a scam!! Don't use them – I contacted this business via their contact system to enquire about a Holley 174 blower kit and avalibilty. After a week the owner contacted me by phone and said he could get a kit for me and quoted 3 weeks delivery, the price for the kit was just over $5000.00 which I paid via EFT. I have an email stating 3 weeks and invoice. The following week… Read more
contact Torqueline again to order a carburettor and was quoted in stock at supplier 2 week delivery, again EFT transfer funds and got invoice. Cost was just over $1300.00. It has been 8 weeks since original order and 6 weeks from second order. No parts arrived. They would not answer phone and email correspondence short replies we will check on it for you. After multiple emails I call again and phone message says buisiness is now permanently closed, contact by email. Now not responding to emails. I am now looking at taking legal action as they are in breach of consumer law section 36. I have given them one more chance to refund but not liking my chances. Looked up this guy on ABN register and has had 4 or 5 buisiness with similar names. Don't trust them.
Warning Scam Site – I ordered $3500 outlaw G Force axels which were never delivered. Torqueline Garage will take your money and refuse to return the funds. You get crap replies to multiple emails and text messages. They will not answer the phone once they have your money. Don't order anything from them. Totally dishonest and I'm refering the matter to Victorian… Read more
Police and the Department of consumer affairs. I wish I had checked with Product Review before placing the order. It was order number 15466 and I have provided my bank details to them to have the funds returned. They have no reason not to return the funds. Don't buy anything from them.
Update 7/7/23 I have been promised a refund after my previous review but I'm still waiting for it. (3 days since I was emailed it was no problem for them to do a refund) If you have been ripped off as well contact dgs.vic.gov.au they know all about Torqueline and want to know more.
Update 12/7/23 I have been paid a refund of $1543 (balance still outstanding of $2000) Torqueline Garage said they were happy to pay the full amount but didn't because of there daily transfer limit. They have now changed there mind and are refusing to pay the balance unless I remove this post.
Update 13/7/23 Torqueline have now paid the refund in full.
Will shop here again – Great website, The old one was a bit hard to use but the new one is great. I Got some TLG VT-VZ Driveshafts, good looking product and fit perfectly, now to go racing :) Many thanks
- +3
Beware!!! Doesn't Supply, Slow to refund – I purchased an Item from the website totaling $721 on the 06th May 2022, A year later i have still not recieved my parts or a refund. I only get communication when I send them a message and have heard a range of excuses from [Name Removed]. Awaiting parts from Italy, parts in customs, needs to be assembled etc I was then offered a refund in… Read more
November 22, which never happened. When I chased [Name Removed] up again he stated that I hadn't replied to his request for my bank details. A request that never happened. I supplied my bank details that day (06/03/2023). No refund has been received (edited, see below), and I haven't heard anything further from Torqueline garage. (edited, see below) I strongly suggest no one does business with the fraudulent company, and anyone that has had issues report them to the relevant authorities.
Update; Torqueline Garage has supplied me a refund, only took 6 months from when it was originally offered. Torqueline have communicated with me multiple times since the refund was made requesting that this review be removed. Funny how things change when they want something, not the customer.
My original opinion stands, beware of this company. Plenty of other reputable suppliers around.
Positive reviews
Don’t understand the bad reviews? – I placed my 2 weeks ago and received my parts within 5 days. To all the people who say they’re been stuffed around trying to get a refund, pay though PayPal and you can lodge a claim through them!
Rocker Covers for my Holden V8 – I placed an online order for some stamped rocker covers. After confirming the details with Torqueline I received the satin black rocker covers I wanted within a week and couldn't be happier with my purchase.
Great Products & Service – I have used Torqueline Garage a few times on my VK Commodore Brock build and have not had any issues so far. I look forward to shopping again
Negative reviews
SCAMMERS – Hopeless, they take you money, don't supply the goods & don't have a professional bone in there body. Waiting for a manifold that was ordered & paid November 2022. They mixed up the order somehow. Was told part had been delivered then told a refund had been sent. Continual lies....
Ford fg radiator POOR COMMUNICATION NO REFUND GIVE – Made the payment on 6th of Feb and After MULTIPLE EMAILS and still no REFUND they have said on the first couple emails that there is 2 months wait on my order and then offered a refund I’ve given my account details to accounts and still nothing this had put career in distress as I couldn’t use my Ute for weeks lost jobs. All I ask is for my refund and out of experience to never pay directly into accounts until you do your research on a company
Find out how Torqueline Garage compares to other Vehicle Accessories & Parts Shops
Know better, choose better.
SCAMMED, Taking Legal Action – Put in an order for American Legend wheels in June 2023, advised 6-8 week turnaround. Then the business closes down and starts ghosting people. Limited responses. Find out from another previous supplier that American Legend are no longer and that Torqueline would be well aware of this when they took our thousands of dollars. Have lodged complaint with ACCC and sent to Solicitor to start Legal action.
Recent reviews
Theifs – Ordered head gaskets, sump gasket and cam bolts from these guys. After weeks of chasing them they sent the head gaskets and bolts. They asked for my banking details and then didnt refund my sump gasket.
theiving peice of garbage – ordered parts of this company. $1931.00 worth, had to pay upfront. chased him for 5 weeks. he sent $470.00 worth of the order and says he sent the lot. wont answer emails or phone calls. just a theiving prck
Save yourself the headache shop elsewhere – All the negative reviews you read are true. I had the same issue as alot of these customers. PayPal told me they had him under investigation for repeated issues. Nobody who has written any of these reviews has anything to gain except protecting you from having the same issues
Weber carburettor conversion kit – Ordered a Weber carburettor off these clowns nearly 3 months ago left voicemails calls and emails only to get beat around the bush with absolute crap replies. I asked for a full refund (for obvious reasons) still no reply this business' is an absolute bloody joke.
Goods not received no refund given – After my first order was sent with the wrong items took 2 months to sort, then given the 2nd chance with 2 more orders amounting to almost $2,000 not received. it has now taken 3 months and no refund received this is not a company you should conduct business with, will not answer emails, txt messages or calls. After a short search online I have now seen this has happened to multiple people with this same company.
Parts supplied are not what was listed on the website – After months of messages and hardly any replies parts were finally shipped. When they arrived they were not what I believed I had purchased based on the listing. In fact if t you google the number on the parts bag it takes you straight to alibaba website
Hi there, what did you purchase? We would love to take a look into this for you
took 2 months to get an in stock part – Took two months to get an "instock" part. When asking about a refund I just got told it will ship soon, when I finally did get told it was shipped the parcel arrived a week later, with it only being shipped the day before. Product has incorrect parts.
Very poor communication - steer well clear - you will NEVER receive your order or a refund – I can only assume that the few positive reviews for this business are fake/posted by the business or friends, etc. Like so many others who have given the business poor reviews I too have not received the item I ordered and all calls, emails and messages through their website have been completely and comprehensively ignored. I ordered my item… Read more
over 3 weeks ago and immediately processed payment via funds transfer. There has been absolutely no action on my order. Status showed as 'Order placed' immediately after I placed the order and there has been no change since. Based on the same sort of experience of so many other reviewers on this website I can only assume the website is a [Content Removed]. I would give it zero stars if that were possible...
Hi there, Order number or Name please?
Find out how Torqueline Garage compares to other Vehicle Accessories & Parts Shops
Know better, choose better.
Surprise Not. Order a torque plate hone for a Coyote. No delivery No Refund – Hi Daniel Ordered a Torque plate hone from you last year. Still No Delivery or refund. My Name is Phonsy Mullan. GM Motorsport. We see you always try to answer your reviews with we do not have anyone by that name. I am not scared to provide my name. Our company unlike yours has been honestly trading for 25 years. Return my money or I will track you down Phonsy Mullan GM Motorsport 23 Reserve rd Melton Vic 3337
Scammers – Ordered a Weber Carb Kit order number: 15601. Have heard nothing for a month so tried to ring and email and heard nothing. Decided to check reviews of the company and discovered this has happened to many others. Ordering elsewhere and taking the case to consumer affairs.
Absolute nightmare - do not buy from them – I wish I had of seen this page before making my purchase, the pay pal payment option not working and being forced to pay by bank transfer should have been a red flag. Although my purchase wasn't overly expensive, less thank $1k, it still upsets me to realise the owner obviously didn't have the item in stock and had no intention on sending me what… Read more
I bought. Calling the phone number on the website is a waste of time, no one answers it, and after constant emails my order status has finally been set to refunded however a week later and I'm still yet to see my money back, I doubt I ever will.
I'm not sure how this place is still trading if this is how they treat the majority of their customers.
Either way, they have to the end of the week before I go lodge complaints with my bank and with consumer and business services.
EDIT: immediately after making this review I received an email from them, quickest response I've had the whole time and by golly, all it took to get my refund was publicly shaming them for the sham that they're running. My thoughts haven't changed, avoid Torqueline Garage at all costs.
Torqueline Garage, avoid at all costs – Purchased wheels in November last year, long story short they never arrived. After doing a review on this site a few months ago I was promised a full refund. It has taken about a dozen emails to get the refund over 4 installments. WHATEVER YOU DO STAY AWAY FROM THIS GUY.
Wish i read reviews earlier – Ordered some parte from this place as it appeared to be the only place to obtain them. Waited and waited and waited. Numerous texts, calls and emails sent with one reply saying they didnt have it in stock. Seems like a shifty business to me now. What they need to understand is word of mouth us massive in the car scene and i will be sure to tell everyone i know about my dealings with this place. Fingers crossed i get what i ordered.
Hi, do you have a Actual name? And order number ect? Something for us to look into?
this guy lies and [Content Removed] and does not have anything in stock – this guy lies, accepts payment and never even intends to post item as he does not have anything in stock. twice, yes twice he took our money and we had to jump through hoops for months to get it back. total amount was close to 10k. both times he said he check stock, had it out ready to pack and wouild send next day, both times after hearing… Read more
nothing and contacting him he said was "wrong part", "correct part coming to him", more bull. someone will react differently some day and he might regret it. all reviews saying this are true.
Hi, do you have a Actual name? And order number ect? Something for us to look into?
Disappointing service – Quick response to part enquiry and taking payment. Since order was placed little communication or update. One month later still no part. Eventually after threatening legal action a refund was offered. The service is absolutely useless. What a waste of time when there are so many better, ethical businesses out there to deal with.
Do not use the business! – Item never got posted, no refund, won’t answer any emails or phone calls. Have contacted fair trading this company needs to be shut down Edit**** only after posting this review and threatening to goto fair trading has the company finally made contact with me and issued the refund. Won’t use them again
Dont give him a second chance – Purchased a throttle body on the 5th Sept 2022. Was quickly informed i need 3 supporting parts to make it work (despite his website saying it suits the car) i purchased it for. Not only are the parts i have WRONG and every request at a resolution has been ignored to this day, but my throttle body was not supplied. Come Dec 2022 i filed for a… Read more
refund and i was ignored up until january with the [Content Removed] excuse "its made to order". I have since got fair trading involved for a refund and when requested for bank details on the 25th april no refund has been issued still and any attempt to find out whats going on i am ignored. DO NOT deal with this guy unless you're preapred to NOT get what you have purchased and go down the road of civil court to obtain YOUR money back for something YOU DID NOT recieve.
****Edit**** I was contacted swiftly after this review by the NEW owners of torque line. Since the new owner has instantly refunded me my money for the throttle body and has requested the return of the other parts to process the refund. I highly urge everyone who has had prior issues with torqueline to attempt to re establish contact and take a fresh approach to any issues as they have been extremely helpful and catering with myself. I'd like to give my absolute thanks to the new owners for very promptly accommodating my issue.
****EDIT**** How I was fooled into writing up this review. Probably to sustain sales so he could pay customers that have him in court for money back. I recieved a refund of the parts i didnt recieve but the parts i did recieve ontop of being wrong and sent back for refund i didnt get anything back. I was conned into returning parts and ignored there after. Make sure you take this tool for everything his worth.
Another awesome Purchase – Thanks for the help this week Torqueline, Almost everything i needed to tune up my customers 850cfm Holley (SB Chev) was in stock! Great to know moving forward
Didn’t supply what I ordered – Purchased a TLG master cylinder which I payed $377 for. 2 weeks later it arrived but not what I ordered. They supplied with a far inferior Prowflow product which on eBay sells for $200. I wouldn’t fit it to my scooter When it arrived I sent over 20 txt msg, emails and phone calls only to be gohsted for weeks. Customer service is non existent. This… Read more
is common practice from them. Just check the reviews. That’s why they’re contact number is a mobile number so they can screen the incoming calls and block you. Torqueline please do what u say and stop ignoring your customers. It’s been over 8 weeks now and still they refuse to make things right. PLEASE TORQUELINE JUST MAKE THIS RIGHT. Stop screwing around Also they are closing in August so be cautious
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi there, please email us about your purchase as we would love to take a look into this for you