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TotalSpan

TotalSpan

4.5 from 276 reviews · View Statistics
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Reviews

  • Product Quality
    3.7 (28)
  • Return Claim MadeYes (1) · No (30)
  • Customer Service
    3.4 (30)
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Lilly M
Lilly MGreater Melbourne (Inner), VIC

Future nightmares!

published

Don’t do it. Seems ok and does the job, BUT then in the future when you want more light and some simple views, by replacing some cladding with clear polycarbonate sheets… we are told by them that you CANT DO IT. (Btw they are friendly enough) however, Total span sheds make their own profile cladding, you are locked to them and they don’t make clear! Milky yellow is the only polycarbonate option. There are many sheds out there, whatever you buy, make sure they use standard profile Colorbond and polycarbonate sheets so all options in any direction is available to you for all your future needs. Of note, they don’t use standard colorbond colours either. After market add-ons look patchy. Frustrating!

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Jaque M.
Jaque M.South East Queensland, QLD

Great Garage Thanks!

published

We ordered a double garage from Totalspan Ipswich earlier this year, we were advised up-front that there would be delays due to rain, COVID and other considerations.
Our shed was completed recently and despite a few small hiccups it has turned out great. Paul, David and the team did their best to keep us up to date with progress. Totalspan wasn't the cheapest around but we felt comfortable making the decision to do with them.

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Melissa B.
Melissa B.South East Queensland, QLD
  • 2 reviews

Absolute joke if a company

published

No one can help you other than stating there’s delays. There has been delays since covid which is 2 years in now. The customer service is disgusting and not being open originally about delay times before signing a contract is just to secure another sale. Crap of a company.

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Don’t buy a total span barn

published
  • Product Quality
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Worst service ever.

published
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Max
MaxSydney, NSW

Don’t touch these sheds

published

Pathetic. Shed comes with insufficient parts, and sizes of parts don’t match, but when you call them they explain that you’ll have to pay again for parts they never included. The shed was much more expensive than the alternative, no shed builders want to touch this over complicated shed.

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Fantastic product, let down with poor workmanship on downpipes

published

Very happy with the product. Let down by salesman who didn't give help or advice on some colour selection. Same person was not upfront about just how big delays would be although I do realise this was impacted by wet weather. Installers did a good job except for roller door which wasn't hung correctly and had to be fixed. Downpipes were installed straight down to the ground and were not mitred, looked absolutely ridiculous. When we questioned this, we were told this was standard photos on website do not reflect this. We had to pay someone to fix it as totalspan refused and wouldnt even meet us half way on the cost. Very poor customer service

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Scott
ScottSouth East Queensland, QLD

Poor service and poor construction

published

Purchased a shed in August 2020 Logan area. Still being rectified now. Extremely poor communication and poor construction. Would not recommend to anyone who expects a quality job and quality service.

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They cant quote after midday

published

I was trying to get a quote for a new large shed BUT they don't send anyone out to do quotes after midday. What a joke. Couldn't even try to accommodate my working hours, sorry I have to work. Ill be going elsewhere for my shed.

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  • Incentivised Review No
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George
GeorgeSydney Surrounds, NSW
  • 2 reviews
  • 1 like

Excellent communication from Don Lincoln the Newcastle Franchisee

published

With these Covid difficult times it was pleasing to deal with the Newcastle franchisee in having my 3 bay garage erected. Don Lincoln knew the product well and his experience in successfully dealing with Council when a problem arose was very well appreciated .

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Never use them

published

newcastle franchise run by Don is a complete joke, never turns up shed was put together incorrectly and missing parts, took months upon months for anything to happen, I had to finish the shed myself because he never turned back up, nothing is unaligned properly. He even had the gutters running up hill to the downpipe.......

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Poor quality, labour intensive manufacture/assembly, sporadic delivery of pieces!! Go elsewhere..

published

Service from company head office is disgusting.. “kit” shed needed a lot of manufacturing on site..labour intensive for a supposedly kit shed. Missing parts and give a crap attitude. Don’t use this company!! Steel sheds Australia engineering either..

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Rob
RobSouth East Queensland, QLD

Very disappointed

published

Recently had a shed erected by Gold Coast franchise and the experience has been very disappointing. Still unable to get them to complete the works they are recorded and have emails saying they will do.
Not an experience I would recommend to anyone.

  • Customer Service
  • Incentivised Review No
  • Store LocationGold Coast Qld
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Mal R.
Mal R.New South Wales
  • 3 reviews
  • 1 like

I had no problems with the company or the product

published

I purchased an oversized carport. I had to delay the delivery which TS were very cooperative with.
I searched for months to get an erector. No luck they were all building after the fires so I did it myself. I'm pretty handy but would have preferred to pay someone but I found it was not overly difficult. In fact I quite enjoyed the experience. The parts were all there, they fitted exactly and where I needed advice the company engineer was always available on the phone.
The finished product was what I anticipated

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Billy
BillyCentral Highlands and Goldfields, VIC

Would not recommend if owner building

published

I would strongly advice looking elsewhere if you plan on owner building. Ridiculously slow and frustrating to construct, pieces don’t fit properly and difficult to get square and plumb, a lot of unnecessary work in foundations also. Instructions are sub par as well.

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Questions & Answers

p4r4m31c1um
p4r4m31c1umasked

How much roughly to install a double carport (gable and/or skilion roof)?

1 answer
Fired Up
Fired Up

Contact them directly rather than asking the public

Get an answer from our members

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