good as their word
Totalspan were great from the beginning to the end of my project. Everything unfolded as explained, and even ahead of time in the end. Totalspan and subcontractors were great to deal with, personable, and considerate. I am very happy with the end product. I will definitely use them again if the situation arises!
Still fighting for council approval after 12 months
Many issues during build. Plans changed 4 times and was offered things and sizes that were not available. Concreters showed up but had no slab specs from totalspan, kit delivered to front lawn a week before slab was laid so blocking access for machines, when shed was built it was close (200mm) from the fence so walls should have been pre fabbed however frame went up and then I was asked to remove the fence, I told them they could, got consent from neighbors, came home next day to find sheets screwed off from the inside with 50mm tek screws, onl...y 2 screws per sheet for the part of the sheet obscured by the fence. When I complained about the lack of quality they said they thought it would be fine because its between the fence and shed so not seen. Had to replace all sheets that side. Roller door was wrong (too small) so couldnt be fitted causing another 3 week delay while a new one was made. When finally finished and signoff was sought the shed failed. Why? Originally asked for 3.6m high. Approved for 3.5m high. Finished height 3.66m. Still waiting for a resolution a year later. Terrible communication and terrible customer service.
- Verified customer
Another happy customer
Well done to the Nerang/Gold Coast team.
The price was competitive and the remoteness of the property did not pose any problems for Totalspan.
The office team were very helpful, polite and courteous. In particular, the tradesmen on site, Gavin,Phil and Ben could not be faulted. they too , were very polite, friendly and courteous. They turned up on time and got on with the job. They were competent and did not hesitate to answer any questions put to them. They took pride in their work and , as a result, I have a very attractive and well built shed.
The reviewer stated that an incentive was offered for this review
Excellent from start to finish !!!!!!!!!
I contacted many different garage supply/builders and these guys turned out to be the cheapest so I went with them. These guys have been a pleasure to deal with from start to finish! I would really recommend !!!!!!!!!! My garage is perfect !!!!!!!!!!!!!
Excellent result. Great shed construction
We are delighted with the finished shed. The follow up service was also very good and a minor matter attended to immediately . Would highly recommend this shed and the team assembling it for us. We did have a lesser quote but glad we chose the stronger more substantial building.
I couldn't be happier. The whole process was a dream. A couple of hiccups due to permits but that's to be expected.
TotalSpan Kilsyth are not cheap but they are real pros and I don't have any problem in recommending them. Everything worked like clockwork even the assembly of the structure.
The 2 assembly boys were fantastic, polite, considerate and they pressure washed the shed when finished, picked up the mess and took it away.
They also worked very long hours every days.
Thanks boys, you deserve a pay rise.
Guy ( Upwey )
I was at my wits end with a certain mob from northern Victoria . First up they wanted full payment for the job , instead I wanted to pay the deposit then pay the balance on completion , much to their annoyance.
I had the concrete laid and early in the morning on the third day the plummer came around said '' I wanna put this shed up ''. I said '' Sorry it's too early , let the concrete cure and come back in a week''. He then stormed off in a huff .
After they finished erecting the shed there was supposed to be a final inspection of their work...which never happened so I took it upon myself to do the job for them . Dented sheeting , tech screws falling out , missed areas where the sheeting should have been screwed down but wasn't , areas where they missed the supports with the tech screws , and finally the guttering on one side was ready to fall off . The roller door was a horror story in itself , a specialist as per contract was supposed to conduct the job but Totalspan took it upon themselves to do the job . The roller door was too low so vermin and birds could easily enter . There was a 25 millimetre gap at the bottom on one side so when it rains , water flows inside .Lastly the roller door brackets were held on by six lousey 15 millimetre tech screws on each side . It felt flimsy and unsafe so I called an out an independant roller door specialist and he viewed the work and just stood there shaking his head looking dumbstruck . It was a Monday and he said he would be back on Thursday but Tuesday morning he returned citing it was an urgent saftey issue . In concluding pity I cannot give minus 5 stars seeing my last call to them resulted in in them washing their hands of the whole saga
TotalSpan Capalaba: Arrogant. Failed to provide a quote
We had [Name Removed] (TotalSpan Capalaba) visiting our property mid-Dec 2018 with an intention to inspect the site and provide a quote for a single carport. We've given clear criteria what we wanted (as to any other contractor on that matter) but got treated like untermensch receiving '...it'll cost you $10k you know' upfront from [Name Removed] who displayed such arrogance and condescending attitude during his visit, we were astounded that a sales rep like this could be employed by the company. We we promised to be supplied with a quote which was never provided. Needless to say, had 2 other local reputable carport builders visiting the site and quoting exactly 1/2 the price of TotalSpan Capalaba. Never looked at these clowns again.
I was always going to be happy CAUSE ITS A SHED !
But im REALLY happy with the quality and workmanship that went into it .The team at Nerang were professional and informative from start to finish.The contracting teams were pleasant to have around with a father and son on concreting and another father and son to build .A bonus was being able to fit a 3.5 meter sliding door that I had lying around .I would not hesitate to recommend Totalspan for their quality but without a fantastic team like Nerang to deliver their product im sure they would struggle .Well done guys
Quality product with professional service
After getting quotes from 4 companies I made my decision to go with totalspan. It was not the cheapest price but by far the best quality structure with a higher ceiling height. Roy was helpful and assisted up with the certification through council ; which was ridiculously over-regulated at Gold Coast City Council. Kieran the installer I give 10 out of 10. Very pleased with our end result. Thankyou
- Verified customer
Totalspan Warragul-Helpful, friendly and efficient service
From initially helping me to choose shed-size, style and colours, right through to its timely completion, I could not fault the Totalspan Warragul teams professionalism and efficiency; and that includes their sub contractors as well. Very happy with my shed!
- Verified customer
Well built, excellent quality and no cutting corners
The team at Totalspan on the Gold Coast done a great job on helping me design my shed, accomodating all the changes I made along the way to a quality finished product, even making sure everything was cleaned up afterwards, which is more than a lot of other trades will do.
Finished Carport looks awesome
Absolutely love the carport that was built by Totalspan Canberra. Looks amazing and is better than I hoped for. Great, friendly, prompt and patient service and helped at every step.
Any Issues were dealt with professionally and solved in a reasonable amount of time too. Price was a little more expensive than others but quality, convenience and looks more than made up for it.
All the people they hired for the job were friendly and came at the times they said they would or let me know in advance if they'd be late.
Totalspan Sunshine Coast - The Shed of Sheds
Thank you to the team from Totalspan Sunshine Coast. Absolutely seamless process from plans, council permits, to construction. The guys kept the site neat and tidy at all times, and removed all rubbish. Quality building, quality workers. The end result - the shed of sheds. I have a really happy hubby!
- Verified customer
Very Happy Customer
The service provided by Kieran, Lyn and the build team at Totalspan in Nerang was exceptional. The communication was brilliant and we were kept informed throughout the whole process from plans, to permits and the build stage. We are delighted with our shed and the build quality and would not hesitate in recommending to friends and family.
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