2Totalspan

Totalspan

 Verified
2Totalspan
4.4

287 reviews

PositivevsNegative
86% · 24837 · 13%
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Return Claim MadeYes · No
Product Quality
3.5
Customer Service
3.2

Reviews

287 reviews
287 reviews
Janet
Janet
 

Garage just right and on time!

I'm really happy with the garage - completed on time and very good communication about the process. A lot of care taken with getting the design right for the place it is in, with various constraints, and the final garage is perfect! Many thanks. Show reply
Brodie V.
Brodie V.Hunter Region, NSW2 posts
 

Don is the man to see

Don from Newcastle has been the best person to deal with throughout our shed build. He's offered nothing but the best advice and helped us when we hit hurdles with council. Cannot rate this company high enough. Show details ·  1
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Alan M.
Alan M.
 

Great install

Great to deal with Spanline Grafton, could not happier with communication, price and most importantly end product. Highly recommend them in Grafton and surrounds… Show details
Rob W.
Rob W.
 

Great result

Totalspan Ballarat ...Very happy with the finished result Thanks again Darren Show details ·  1
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Ian
IanCentral Highlands and Goldfields, VIC5 posts
 

Great carport

Installation seemed to take forever due to supply issues. Very happy with the carport(pergola). Staff were very helpful and obliging. No issues with permits or approvals. Highly recommend TotalSpan Ballarat. Show details
Grumpy
GrumpySouth East Queensland, QLD2 posts
 

Had to lap short roof sheets provided!!

Crap from the start and got worse from there. Was provided 2 different roofing sheet lengths which have to be lapped leaving water to sit between and leak through the join. Definitely do not buy from here! 4 times the price of a Stratco carport! Buyer beware. Terrible customer service - good luck getting them on the phone Show details
Product Quality
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Russ
Russ2 posts
 

Seamed good up until the problems started

Poor help provided and was on limited terms when it was actually available. Basically, said we didn't order what we had agreed and refuse to correct the issue. Show details
Product Quality
S Puddles
S Puddles
 

Damaged, missing, customer service appalling!

We received half our shed a month late. Had to wait 48 hours for them to find(!) the other half and deliver that.
Multiple items missing including roofing sheets and damage to doors and roller doors.
The customer service was appalling and now a month later we are still chasing up replacements with no date or confirmation of replacement. Have lodged a complaint with the ACCC as a result.
Do yourself a favour and take your business elsewhere!!
I would NEVER use this company again. Show details
Dani
Dani2 posts
 

Not happy with advise given

I wasn't happy with the customer service, and the advice provided in the relation to the inclusions in the contract which ended up costing me more than initial negotiation. Show details
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Linda
LindaSouth East Queensland, QLD
 

Don't use TotalSpan Ipswich

They will lie to you face, take your money and not deliver your shed. Couldn't even organise the site prep.
4mths past completion date. lies lies and more lies. Show details
Peter S.
Peter S.South East Queensland, QLD3 posts
 

Very poor workmanship

Kieran the builder and his helper from Totalspan Sheds Jimboomba are completely incompetent, never turn up. The shed took 32 days to complete. Gutters and trim badly installed, holes drilled in slab in the wrong place, wall sheets cut too short etc. The roller door installation is completely botched and the door works terrible. Kieran and his boss Mark from Totalspan Nerang are unscrupulous and blatantly deny that there are problems and refuse to fix them causing us lots of stress.

Had to lodge a complaint with the QBCC. Waiting for an outcome. Show details

Lilly M
Lilly MGreater Melbourne (Inner), VIC4 posts
 

Future nightmares!

Don’t do it. Seems ok and does the job, BUT then in the future when you want more light and some simple views, by replacing some cladding with clear polycarbonate sheets… we are told by them that you CANT DO IT. (Btw they are friendly enough) however, Total span sheds make their own profile cladding, you are locked to them and they don’t make clear! Milky yellow is the only polycarbonate option. There are many sheds out there, whatever you buy, make sure they use standard profile Colorbond and polycarbonate sheets so all options in any direction is available to you for all your future needs. Of note, they don’t use standard colorbond colours either. After market add-ons look patchy. Frustrating! Show details
Product Quality
Customer Service
Jaque M.
Jaque M.South East Queensland, QLD
 

Great Garage Thanks!

We ordered a double garage from Totalspan Ipswich earlier this year, we were advised up-front that there would be delays due to rain, COVID and other considerations.
Our shed was completed recently and despite a few small hiccups it has turned out great. Paul, David and the team did their best to keep us up to date with progress. Totalspan wasn't the cheapest around but we felt comfortable making the decision to do with them. Show details
Melissa B.
Melissa B.South East Queensland, QLD5 posts
 

Absolute joke if a company

No one can help you other than stating there’s delays. There has been delays since covid which is 2 years in now. The customer service is disgusting and not being open originally about delay times before signing a contract is just to secure another sale. Crap of a company. Show details
Product Quality
Kim
Kim
 

Questions & Answers

Kathleen M.
Kathleen M.

Has anyone had one recently and just a pack as I live in SA and they don't build them here. ?

Russ
Russ  

Mine came on a truck as 5 different packages, but they were all flat packed, so it should be something you can do. You would have to arrange a truck to bring it to you.

p4r4m31c1um
p4r4m31c1um

How much roughly to install a double carport (gable and/or skilion roof)?

Fired Up
Fired Up  

Contact them directly rather than asking the public

Details

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