Toyota Dealers

Shout out to Ashleigh Randall for her excellent service and fast and efficient problem solver. She deserves 5 stars for hard work.

Almost impossible to get through to this place. People at the call centre were nice and tried to put my calls through to the Harbourtown shop and none ever picked up. So they sent emails for someone to get back to me. Once again never returned. 3 times this happened. On my fourth call someone finally picked up at the shop, dismissive disinterested individual who supposedly made a booking for me for the following week. I showed up and surprise surprise no booking. I'm so angry and if I hadn't already paid for my tyres (over $1000) I would defin...

My Toyota Carolla has a known paint defect which is causing all paint and primer to peel from panels. Got my car assessed as per their instructions and upon receiving the quote they said they would only cover 50% meaning I would have to pay $4000 out of my own pocket to repair or the car will rust. This is how Toyota treats their customers!

I booked the service with Clintons Toyota Campbelltown on 19th of April 2022, specifically for faulty battery which was still under Toyota Warranty.

- Technically incompetent
- Didn't do the work what I requested for. They didn't know that battery is under warranty
- They suppose to deliver the card 3:30 PM on 19th Apr. However it end up with next day as they didn't address the battery issue
- They gave me a quote for $900 to fix an issue with driver side window motor change. But that is not an issue at all. It was fixed after battery change...

If you want to see Toyota business model failing, shop from Phil Gilbert Toyota. When you study management you study about how Toyota business model changed the performance of car production by increasing efficiency. But at Phil Gilbert somehow it is not visible. And worst of all they don’t have any integrity as well and staff don’t hesitate even in lying to you. I was assured that my GXL prado will be at my home by end of March 2022. But I didn’t heard anything till 28th March 2022 . On 28th March received text from Phil Gilbert representative...

I never like to give a bad review but my latest experience with Toyota has given me a BAD FEELING of regrets that I bought a Toyota KLUGER in January 2020 from Canning Vale. Who would check underneath a new car when taking delivery? I didn't. Soon after, I noticed rust on the car exhaust. I reported it when I sent the car back for the first service....but despite subsequent complaints, nothing was done to it. NOTHING was mentioned too in the service invoices about the several complaints of the rusty exhaust....and it appears the technician was ...

I write to ask how many toyota owners are very unhappy with the level of customer service received by Toyota and Toyota Link department. In 2019 a mandatory update took away from our mutimedia screens the apps for LOCAL SEARCH, FUEL FINDER DESTINATION DOWNLOAD etc . The use of the apps served purpose and supplied information in safe legal context whilst driving. Toyota link received lots of calls from unhappy owners and promised to do something about it. They have done nothing about it except put it all on your mobile phone screen instead ...

I just got my Camry serviced from Werribee Toyota from Old Geelong Road Vic. Firstly, on reaching there I was told that I've a 215K KM service booked and the price is going to be $470. I was shocked and asked my car odomoter is barely 129K KM and you are trying to do a service for 215K just to make money - this can't be right. The person goes back and comes in few seconds and says.. oh sorry it was a mistake and it's for 165K KM and the price is $380. Still not satisfied, but didn't have much option so went ahead. The person didn't even bother ...

Werribee Toyota never fails to offer the best customer service, from the front desk, salesperson and finance specialists.
I am really happy that I returned to Werribee Toyota to buy my new Camry, for the third time over the years. My trading in experience was nice and easy, as I was looked after by the professional salesperson VINEY that was extremely kind in offering me the best available car I was looking for, the best deal, plenty of information, and *especially without being pushy* which I find a strong feature of a great car dealer. While...

Bought late model second hand vehicle, was sold a warranty that was promised to be the best warranty money can buy! Engine in car overheated and damaged engine a month after purchase now the warranty company will not cover!
Dealer ship is giving me run around on repair also , it has been a month and car haven’t been touched … Buyer beware!

I was trying to buy a used vehicle from them and it seemed to be progressing well until I got the third party inspection report.
Despite the fact the vehicle has supposedly been serviced the oil was black and level low, the tyres were unevenly worn, wheels not aligned, clutch fluid old and dirty, etc
There were also some fairly major aesthetic and presentation issues that were not made clear to me in phone conversations or the online ad.
They also tried to sell me a "nationwide extended Toyota warranty" on a 25 year old vehicle which my local d...

I had bought suzuki vitara 2019 model about 6 months ago, with Turbo badge on it, but only realised today that it's not a Turbo model, when received a call from suzuki service centre. Paid about $25000. I could have bought new car for fo $30,000 new with 2 year more warranty and latest features. Very dishonest of Scarborough Toyota . They won't give me any money back for charging moreover swap for Turbomodel. Now, they suggest me that I talk to department of commerce on this issue. I suggest, don't trust any sales person...do your diligence, research.

I bought an Aurion second hand that was two years old. Paid well above market price for them to do window tinting. Terrible after sales service. Refused to honor life time warranty on window tinting which bubbled within three years. Said the company that tints went out of business so it wasn't their problem. Didn't reply after being contacted to resolve issues. Failed to update their database after selling the car to me which made life difficult as their records repeatedly had the previous owner as contact. Would not reccomend shopping there, the care factor ends as soon as you drive out.

I often read reviews on this site. I think when they are over glowing reports it's pretty obvious that staff of the organisation has written them.
I have had my 2021 RAV 4 on order since June 2021. I was offered the 2022 model, but now been told I go to the bottom of the list, it will cost more, and they will need to do another valuation on my car. Great!!
Been loyal and waited, but pretty sure I'm now going to be screwed over.
Also, a friend of mine said a mechanic has recently warned her off the RAV 4 hybrid stating after 8-10 years customers will need to fork out $8,000 for a new battery. Don't bother asking customer experience about this, apparently they don't know about it.
Why isn't this in any of their advertising?
Kylie g

I bought a new car from Toyota at Castle Hill and was looked after by Charlie Gu. I had a very pleasant experience as Charlie was not forceful in his manner which really mattered to me. It was a real pleasure to deal with him. Thank you for the great service Charlie.