Had my Toyota Workmate serviced at Downtown Toyota. The engine warning light was coming on and they advised replacing the air pump assembly. Their quote, part cost, supply and fit $1775.73. I ended up buying the part for $100 and the local mechanic fitted it for $150 saving myself $1525.73. But it gets worse , their recommendations were both… Read more
headlight bulbs needed replacing, supply and fit was $184.60. I thought there was nothing wrong with them, I called the RACQ who agreed with me and said they were working perfectly. I took our Toyota Corolla for a service a week later and their recommendations again was it needed a new battery. Again I called the RACQ and again when they tested the battery they said there was nothing wrong with it! Disappointing to say the least.
I was looking for a used hatchback we went to goodwindi toyato as soon as you walk in the yard Michael came out show us what cars I wanted to look at cars are very clean inside and outside the yard is clean to they take you for a test drive and they let you have a drive of the car to see if you are comfort with it. I got a good trade in price for… Read more
my car they are so helpful and can't do enough for you I enjoy driving my hatchback everyday I love it they help you with the paperwork as will. If you are looking for a used or new car I higher remend going there for look. I will always stick with toyato you always get a good deal. Maryellen
Eliyas at New Town Toyota was outstanding from start to finish. I was looking for RAV4, and he listened to my budget, didn’t push me toward something I didn’t need, found the exact spec I wanted. He drove the car to our home to see how it fit in our garage, and he followed up after delivery. Eliyas is the best saleperson we've dealt with in Perth.… Read more
The handover was smooth and all was well explained, and he’s still checked in and answered all our questions since. If you’re buying in Perth, ask for Eliyas. Five stars.
Reviews with attachments
My experience with Toyota Australia has been extremely disappointing. I visited them 5 times for a leaking issue in my ute, and even after keeping my vehicle for a whole month on the last visit, they still failed to fix it. Instead of taking responsibility, they returned it with the same problem. This is not the level of honesty or service customers should expect. I strongly advise others to be cautious when dealing with Toyota Australia Show details
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Damage done to car – I brought my 2011 Corolla with only 75,000kms into Kalamunda Toyota to get both headlights replaced with new OEM ones. When I dropped it off they did no pre-inspection checklist or photos. When I picked the car up I noticed that the bumper was hanging off. I calmly talked to them and they denied damaging it, and the manager said “it’s the age of… Read more
the car and parts will break” I said I want it fixed, but the repair they did was no better.
I’ve been trying to get them to replace and fix the parts but they haven’t acknowledged their error. They took it to a body shop but the bumper doesn’t stay on still.
Now I’ve got a car where the front bumper doesn’t stay on because they broke it and didn’t even tell me. Let alone take photos prior to delivery.
I called Torque Toyota North Lakes mid June to order an injector connector and wire pigtales from my 2004 Hilux. They advised that there were none in the Country and that they would order them for me ex Japan. For the next 3 months, i repeatedly called their parts dept asking them if the parts had arrived. FIRSTLY - In this day and age of… Read more
automation, calendar reminders and marketing systems, why should the Customer be inconvenienced in having to make repeated calls to enquire as to whether a part has arrived. Then, in mid September, i called once more, and was advised that the part had arrived and that i could collect it. I drove through to Toyota, the parts salesmen went to the back, collected my parts and had already placed them in a black Toyota bag. I paid the invoice, which i only checked when i got back home, as i forgot my glasses. SECONDLY - My mistake, i should be more vigilant. On checking the parts when i got home, i noticed that i had been supplied X 4 of the one type of connector and 1 pigtail. I was expecting 1 connector and 3 pigtails. !!! I had waited 3 MONTHS for an incorrect order to be received !!! I emailed the parts department and sent screenshots of the original communications (back in June) , the invoice and the parts i had received. I was miffed. It is worth considering, had my injector plug shattered, i would have been without a car for this period, which is in itself a poor indictment of Toyota's support. What followed next was a series of emails, in which the salesman initially apologised for his failings and his service being well short of the mark, and a comment stating the connector would be in end Sept ??? No mention of the pigtails, which i queried and then later learned had been delivered into stock a few days later, with a message saying i could pick them up. Despite seeking assurances that the connectors i had were correct (they seemed to correspond with the original number specified in SMS commnications, i received no conformation, just, come and pick the pigtails up. I live an hour away from the Dealership and at first, politely requested that they pick up the superfluous stock in my possession (or send a returns envelope) and issue me the +/- $ 100 refund. I received no acknowledgement of this request and so reminded them, that i had already made, what should have been a single 2 hour return journey to their dealership, and that they could now address the pick up and refund requirements. Still nothing, just an email stating the pigtails had arrived and that i could pick them up.
I re-affirmed my position that they can arrange delivery and collection of the parts, and again requested confirmation that the connectors i had (i only needed 1, was the correct part ? Recall they advised me that they were ordering another one, and this still had not been confirmed)
Again, this email fell on deaf ears, and as such i now escalate.
Appalling, disinterested and seemingly to big to fail.
Incidentally, i worked for a large Dealership in the 80s and 90s. Service such as this would have warranted a severe rebuke. Little wonder the historically traditional Dealerships, are seeing customers turning away in favour of cheaper Chinese brands that are way cheaper and elicit better customer service.
Wife took her Rav4 for a scheduled service. It had 41,000 on the clock. They said the car needed two new tyres and a wheel alignment. I told her not to go ahead with it. Brought the car home and I gave the car a wheel rotation myself and checked the tyres. Both fronts were 8mm deep tread and rears were at 10mm, even tyre wear across the… Read more
tread indicating wheel alignment is fine. Legal tread limit is 1.6mm and recommended for safety at 3mm.
Sorry Toyota, but this deceitful conduct. I expect they upsell like this and use the slightly used tyres on second hand cars. Penrith Toyota, for the record. Dishonest practices. Be aware of this scam please consumers.
It’s very concerning that car theft is becoming such a serious problem. We need stronger action to protect people’s property and make our communities safer. It’s heartbreaking to work hard for something and then have it stolen. Toyota’s security systems need serious improvement. Even top-of-the-range vehicles like my RAV4 Hybrid don’t seem secure enough. Toyota needs to take more responsibility for protecting its customers’ vehicles.
- +1
I just bought a used Hiace SLWB VAN 2024 model. Vehicle bought from another dealer, more on purchase dealer later. After taking delivery and driving home I left vehicle on level ground overnight, next morning I checked oil and to my horror found dip stick showing ‘bout 2/3rds more oil in dump. To much oil stuffs up engine, crank shaft valves… Read more
etc. On buying a new vehicle first service is free on 1,000 K’s, then every 10,000 K’s. Vehicle has 71,786 K’s on clock, so sticker checks out with next service at 81,000. K’s IMHO one can’t trust cap priced servicing, dealer got their eyes on the Lolly, so come in, take money and get out. Employs apprentices to keep payroll down and no one checks their job. completely fleecing the public and turn public trust to rust. so much oil one can’t only deduct that it’s cheap oil anyway. So I went to Toyota, got the specified oil and oil filter, total lost of $225. Then went to my mechanic, giving him 7L of oil. Engine takes 7.1 L, but there’s always some oil left in engine, this will make up the short fall of .1L. I can only hope that I’d saved my engine. I attach pics of service sticker and dip stick, with twig on dip stick showing oil full mark. Plz follow advice, next morning check oil and if to much, take pic and take vehicle back to dealer. an awful waste of time, but best for your engine and pocket.
An amazing sales crew at Toyota Brookvale. Friendly, knowledgeable & professional. Being in the older category, I was personally looked after & the team went beyond the norm to find me the prefect new car, delivered in exceptional time frame & one very happy customer. Highly recommend Show details
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After picking up my vehicle from a service on Tuesday the 7th April I noticed numerous scratches/gouges in my tonneau cover. The response from Clinton’s to buff them out was a waste of all our times. Their attitude towards a loyal customer of over 5”8 years is disgusting. They have wilfully and negligently damaged my car and their smug apology and… Read more
bad luck mare attitude is extremely hard to swallow. Be careful when placing your vehicles in their car as they take absolutely no responsibility for damages they cause.
Recently purchaced a "toyota certified used car'' and under exterior condition it says the car cannot have any marks. This was a 2024 fortuner and when it arrived it have 22 stone chips with atleast one being badly rusted and bubbling paint. Toyota Australias respoonse was "not out problem take it up with the dealer". It was no surprise Toyota Australia is happy for the Certified Used Car rating to be nothing more than a sales pitch
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- +2
POOR QUALITY USED CARS, deliberately HIDDEN FACTS We bought a 2017 Toyota VX landcruiser through Tait Toyota Dealership Goondiwindi, for $80,000 we live in Esk, we had a hail storm 1st November 2025, Our insurer Suncorp wouldn't repair the hail damage because Tollis Paint and Panel Goondiwindi had mismatched the paint colour and the paint had… Read more
orange peal texture in it, a poor quality repair done inhouse by Tait Toyota, following a kangaroo strike. Not being paint or panel experts we didnt notice the paint problem until the hail claim. Suncorp forced us to cash settled, for the hail damage, saying the vehicle needed a full respray due to the Tollis poor quality repair, and saying PDR repair would fail. We paid Tait over $80,000 for the car in good faith and were stuck with it, at purchase we didn't notice the paint colour problems, we believed buying from a Toyota Dealership would provide added protections, Tait Toyota knew but unconscionabily chose to pull the wool over our eyes. Tait Toyota couldn't give a stuff, they said call Tollis Paint n Panel.....who don't return phone calls, Toyota Australia said private dealerships can do as they like...... Im Rick former Member Queensland Parliament, Justice of the Peace Qld 30 years Be very cautious.....
Latest follow-ups
We bought the paint protection with lifetime warranty when purchased my new car from them. The paint starting peeling off after few years drive. They told me this paint peeling off is not under the warranty. Very disappointed.
Follow-up · Their service team had an inspection my car and told me that paint warranty is only for 5 years but my car is over it. If this is the point, I am not sure why they need to inspect my car.......they already know my car is 9 years old.
Follow-up · The repaint was free provided by Toyota Australia. It takes up to 3.5 weeks to do the repaint job. I got a loan car (the new camery) with no charge from Toyota. I am very happy with everything. They didn't repaint whole car but few panels which gets problems. Not only touch up. Great job.
Grand Motors Toyota Service. You wont get what you pay for !!! – Grand Motors Southport General Service They have a generic list of what will be done at the time of service. NOT custom to your vehicle's needs at the time. Road tested vehicle ? Car travelled 300 meters. Was it tested in the carpark ? How do you… Read more
'road test' a vehicle in 300 meters ? Inspected and cleaned air filter ? I have inspected and it's dirty and contains dead insects. Smart tested battery with report ? No report given. Rotated and balanced tyres ? Unlikely. Tyres 5 days old
Serious doubts as to anything else was done in their long generic list. Probably paid $275 for just an oil change ? I feel ripped off. I have contacted them with my concerns and as yet NO reply This has happened before and gave them another chance. Never again. Grand Motors Toyota Southport will no longer service my vehicle !!!
Follow-up · I was convinced to put the car back in for a ‘proper’ service. This was done and yet when months later I got it service by a local mechanic he noted that underside grease nipples haven't been touched for years ! Dealership service is a scam.
Stewart Toyota Sutherland reneged on a trade in after I paid in full for the new car. Very suspect legally but ethically very inappropriate which takes away from the joy of getting a new car. Show details
Follow-up · No reason was given as to why they no longer wanted the trade in & gave no discount on the new car.
Follow-up · Have since had minor warrantee issues with the car & these guys were unprofessional & unhelpful. I simply sold the car & bought a Honda. I have also emailed Toyota because I’m sure they will be horrified I sold one of their cars because of the dealership that sold it to me.
Positive reviews
Have been servicing our car since purchasing it brand new in 2014. The place did go through rough stages of great to poor customer service over the years mainly due to staff turnover overs and poor management. However since its transformation new service manager and staff place is relaxed inviting and professional. Service Manager is genuine… Read more
professional friendly and attentive - listens to customer concerns and ensures issues & concerns with the car are addressed and repaired to the highest quality of standard. Cars serviced by a brilliant experienced mechanic. It’s great when you can leave your comfortably for service etc and know that it will be serviced and repaired to the highest standard without any hiccups. Ive been extremely satisfied with the servicing of the car and including the customer service by management mechanic and staff received over the past 5 yrs. Can’t flaw the system they have in place currently and hope it remains as is for many years. Highly recommend SCT Waterloo
Very happy with the purchase of a near new RAV4 Hybrid Cruiser. Helpful team, noting Colin in Fleet Sales, Sandra for her knowledge of the after market paint finish and Jodie for her continued assistance to all things involving servicing our Toyota vehicles. Thank you all.
In August this year at the beginning of an almost full lap of our country approaching Broken Hill a light came on the dash of our Toyota 200 advising service of our fuel system was required. Suspecting a dirty primary fuel filter we called into the dealership, caravan attached. Upon purchasing the filter I indicated I would fit it this evening.… Read more
"No sir, why don't you and your wife take a seat, help yourself to a coffee and biscuit and we will do it for you". No charge, except of course for the filter, smiles all round and the van was even left attached. Congratulations are well deserved Toyota, especially the Service and Spares Department at Broken Hill.
Negative reviews
Oh what a feeling SHITOTA Have had multiple issues with multiple utes in regards to dpf issues Returned the car to get a burn off at was having issues once again. Was billed for works which should have been under warranty and told and told when paid that the other Toyota that carried out repair 3 years ago did it wrong which is why it needed… Read more
repairs again. Have attempted to get a refund on payment and spoken to head office of Toyota in which they agreed but am not getting return calls from the dealership for payment
Tried to be loyal with this being my third Toyota but will not buy from them moving forward
Lander Toyota Blacktown. I booked in my rogue to have the roller tray fixed, as its not opening and this has been raised by Toyota as a problem. Booked in (5 Days Prior) dropped my Ute off, left and received a phone call 30 min later to come back as they didn't have the parts. Somewhere in the 5 days leading up to dropping of my Ute off you would… Read more
think, even on the day i dropped it off, someone within the service department would've let me know and not wasted my time, to let me know we have no parts. Booked in for another day. I rang to complain to the manager (James) and he said he would arrange a date to fix the roller and would give a me loan car as an apology. Was appreciated. Haven't heard from James for over 2 weeks and I have left 2 messages with the servicing department. What a terrible way to treat a customer and since my service my Ute hasn't sounded or driven worse.
Google review next, to let all know how Lander Toyota servicing department will treat customer.
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I have been a committed Toyota user since I bought my first one in 1988, a Landcruiser. Since then I have bought more than 20 different types of vehicles, all Toyota's, big and small for business and private use. I have been mostly happy with all these vehicles, so much so that I am contemplating my next purchase, a 300 landcruiser. Rather timely… Read more
i received a cold call from my local dealer, Downtown Toyota Morningside. We discussed possibilities and he asked for photos, then some more and some more. The Call ended with a "ill call you tomorrow with a price ", okay. Tomorrow came, but all I got was a text that they were busy and can I wait until Monday. Sure. Monday came and??? Nothing. Tuesday? No and you can guess the rest. At this stage I was getting worried as I thought I may have scammed into giving photos and details of my vehicle to an unfriendly. So I reached out the them and yes, the salesman is there's and not a scam. Relief. Get an other message from the original salesman that says to call him if I would like to. I beg your garden. This is from a big dealership that I have already bought two vehicles off and now it sounds like he want to go out on a date. Again I make a complaint to HR and the head of sales and this time I got a "sorry", but no follow-up or contact at all. Unfortunately I am like a dog with a bone and I need to for them to talk to me, go through the problem and get back to selling me a car, So I send off another complaint and this time nothing. It now about 3 weeks later and still nothing. If there is one thing I hate it is bad service, but no service is even worse.
Recent reviews
SCAMMER ALERT — AVOID THIS BUSINESS AT ALL COSTS Please never use this service. Terrible, absolutely terrible. Avoid this business. In my experience, the service was unprofessional, unsafe and extremely disappointing. Negative one million stars. Absolutely rubbish. Scammers, horrible practice — scam, scam, scam. I was operating a private limited… Read more
company when I engaged Toyota Penrith to purchase a Toyota HiAce van. Before proceeding, I specifically asked the dealer whether I would become personally liable if the company was deregistered or became bankrupt. I was told that I would not.
I took the dealer at his word and proceeded with the purchase and finance.
Unfortunately, the company later became insolvent, the vehicle was repossessed and sold, and MoneyMe/Toyota Finance is now pursuing me personally for the alleged shortfall.
My understanding was that a Pty Ltd company is a separate legal entity. I relied on the general principles under the Corporations Act 2001 (Cth), including s 119, s 516, s 588G and s 601AD(1), and, more importantly, I specifically asked the dealer about personal liability before signing up.
I now feel completely scammed and misled. If I had been told clearly that I could personally be chased for a substantial shortfall after repossession, I would have thought twice before entering into the arrangement.
This has been an absolutely appalling experience. Shonky, unprofessional and extremely disappointing. I am seeking legal advice regarding the matter and intend to pursue the appropriate legal avenues regarding the dealership's representations and the finance arrangement. Also will be contacting Currenr Affair.
Scammer alert. Avoid at all costs. Scam scam scam. Negative one million stars. Absolutely rubbish.
I took my Toyota Landcruiser 300 to Sunshine Toyota for a normal 70,000 km service. When I went back to collect the car they attempted to seize (ie Impound) my Landcruiser on the basis it needed more work done relating to the Turbocharger. After seeking legal advice I was about to call the police to get my vehicle back. This was apparently a cheap… Read more
shot at attempting to hold my vehicle at ransom so they could charge for a lot more work, without any legal, moral or other basis. They finally released the vehicle only after numerous requests.
It's taken over four hours to put new tyres on my car at Toyota Hobart. I brought the car in just before 11am and I'm still waiting Nobody told me it would take this long, no updates or apologies. The girls behind the desk don't seem to want to talk to customers if they can avoid it now they have the automatic check in machines. Not happy!
Follow-up · After enquiring about the long wait I was told they were very swamped. I think I should have been informed about this on arrival, so not great communication really. As far as I know, the service quality is fine
Warranty is a joke. Warranty claims are being ignored. I have raised a warranty claim 2 months ago and I haven't had any updates from Toyota. Dealer said he is checking every week but no update from Toyota. I did all my services at Toyota and yet… Read more
somehow the services didn't check my complaint properly. I had complained about brake noises when reversing in all my previous services and they have said it's nothing or just glazing on the discs. Last service I took it to another registered mechanic who pinpointed the issue to a warped brake caliper. This should have been picked up if the dismantled the tyres and checked the brake pad and caliper. I had raised this with the Toyota dealer and they mentioned they send it Toyota for warranty claim after they checked my RAV4 again. Since then it's been 2 months and no updates from Toyota.
They should change the catchphrase for their ads to 'Oh what a bad feeling!' because this is ridiculous that they take more than 2 months for a clear warranty issue.
Follow-up · Warranty claim processed after 3 months.
Our experience with Toyota Albion was extremely disappointing and far below what we expected from Toyota. We were originally told our new vehicle would arrive in 2–3 months, but it ended up taking six months, with almost no communication or meaningful updates during that time. One week before delivery, we were suddenly informed that our trade‑in… Read more
value was being reduced by 10k— despite having a signed agreement in place for months. This last‑minute change left us with no realistic options and created unnecessary stress at the very end of an already long process. Important warning for anyone trading in a vehicle: Based on our experience, do not assume your signed contract protects your trade‑in value. Any extra kilometres you put on your car during long delays — delays caused by the dealership — can be used as a reason to revalue it at the last minute. It certainly felt like the trade‑in was inflated at the start to secure the sale, only to be pulled back right before delivery when customers have no leverage left. A stressful and disappointing experience overall.
I bought a Toyota Prius because Toyota is widely regarded as one of the most reliable automotive brands in the world. Unfortunately, my experience has been the exact opposite. My Prius developed an intermittent fault that would cause the vehicle to… Read more
shut down. Trusting Toyota's reputation and expertise, I took the vehicle to a Toyota dealership for diagnosis and repair.
What followed was an ordeal lasting approximately 16 months.
During that time, the vehicle remained with the dealership while various investigations and repair attempts were undertaken. Communication was extremely poor. Emails routinely went unanswered, updates were difficult to obtain, and I often had to physically attend the dealership simply to find out what was happening with my vehicle.
Several repairs were carried out and charged for. However, those repairs ultimately proved ineffective and the dealership later refunded the associated repair costs. On three separate occasions, the vehicle was returned to me as repaired, only for the exact same fault to reappear within hours.
After a year and a half, my vehicle was returned to me. However, the original fault was never fixed. The same issue that caused me to seek assistance in the first place remains unresolved.
The most disappointing aspect is that the vehicle is now well outside warranty and I have effectively been handed back a car with a serious unresolved fault after losing the use of it for approximately 16 months. Despite Toyota's reputation for engineering excellence and leadership in hybrid technology, neither the dealership nor Toyota was able to provide a lasting solution.
I understand that mechanical failures can occur in any vehicle. What matters is how a manufacturer and its dealer network respond when they do. In my case, I was left with an unreliable vehicle, significant inconvenience, countless hours spent seeking updates, and no meaningful resolution after more than a year of investigations.
This experience has seriously damaged my confidence in Toyota's reputation for reliability and customer support. Reliability is not just about how often a vehicle breaks down; it is also about how effectively the manufacturer supports its customers when a fault occurs.
If you are considering purchasing a Toyota because of its reputation for reliability and after-sales support, I would encourage you to consider how the company responds when a difficult problem arises. In my case, after 16 months, multiple unsuccessful repair attempts, poor communication, and an unresolved fault, I was simply given my vehicle back and advised that no further solution could be found.
For a company that promotes reliability as one of its greatest strengths, I expected far better.
Follow-up · Horrible experience, they gave me my non-working car back and 24hours to return the loan car
2020 Toyota Yaris off the road and waiting 12 plus weeks for standard body parts with no supply in sight, local dealer says they have 20 plus vehicles in the same situation. One could expect this of a Chinese or European import but Toyota is an industry staple and that’s why we buy them or do we?
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Thanks to Tanisha and John V at the service department who help me to lodge the pre-claim and orgnize the repaint for me. Much appreciate.