Toyota Dealers

Got escalated my issues and concerns to manager also but everyone is helpless. Not a single person is trustworthy. There are plenty others a lot better dealers available. Stay away from Berwick Toyota.

My wife purchased a new Toyota CHR and that deal was handled very well so I decided to go ahead and purchase a near new Audi A1 from them. Although the trade in and actual sale process was handled very well, I discovered that the log book/owners manual was missing from the car. After nearly a month of phone calls and emails, still have not got the book and the sales person, Jason Moody does not return my calls.

This is not the behaviour of a I would expect from any prime dealer and it appears that the attitude is - once the sale is done, forget about the customer service. Beware when dealing with this company

I had my Toyota 86 Engine Valve Spring Recall service at Melville Toyota. I was hesitant at first, however Steven was so helpful and even went to the extent of sending me 30+ photos of the process of them taking out my engine and fixing the defective parts. I highly recommend Melville Toyota after this experience.
They suggested I replace my spark plugs, which they offered a decent price (after some reasonable negotiation)
They replaced many components of my engine, and it runs as though it is brand new. The technician was very thorough and I am impressed that they documented the process with photos. - All covered by Toyota Australia.

Hi David at Western Toytota Guilfdford was most helpful, I told I was waiting for Bank Approval and he advised to let him a day before, helping with Registration and Ctp green slip, showed me computer things inside the car which i wasnt aware of, Most kind and generous man and very good Manners. Thank you David

I would never recommend Stewart Toyota Sutherland to anyone. They told me the car is ready and you need to book a pick up time which should be on Tuesday, otherwise you have to wait till Sunday as it is a very busy center!!!! Oh common is it the way you treat your customers? The log book and spare keys were not inside the car and I am still waiting for log book and spare keys to be delivered to me after ten days. They are still trying to figure out how to deliver them from one point to another point inside Sydney!!!!!! The worst deal of my life.

Sales staff either incompetent or just rip off artists, I think the later. Was told the Santa Fe I was looking at was a diesel, it wasn’t. Told me the change over price was $9000, it wasn’t, it was more like $25000, couldn’t even fill the car with petrol on delivery. I haven’t bought a car in the last 20yrs that didn’t come full of petrol (and I’ve bought about 30) Finance ripped me of saying they couldn’t refund my deposit as they already factored that into the price, even though I specifically said I wanted the deposit back. Do not trust these clowns, never ever ever buy from them again!

I dropped our car off for a major service and a recall.
They broke a sparkplug!!!!
We won't know till Tuesday?? That's like in 4 days!!!!!!
We won't have the car for the weekend. This has never happened to me, a garage breaking my car. Geesh.
Not happy!

My service at Chatswood Toyota today was very annoying. The customer representative was not kind enough to answer my question about difference between logbook service and regular service. They owe me an apology, but looks like they even don't have a link for providing feedback on their website. They only loose customers with this kind of staff.

They also seemed like a tele-marketing company, called me for asking CARBON CLEANING. Another very frustrating customer experience. They never give any trust.

I went to Southside Toyota dealer near Westfield Garden City to purchase 7 seat SUV. I wasn't sure what product is suitable for my needs, after 10 minutes waiting at shop second hand vehicle salesman came front to assist me, he introduced me to new car salesmen they were chatting Into the office. I was still waiting for few minutes and one of them came to me and ask me "what is my budget and what do I want to buy?". As soon as I asked about what is the difference between 7 seats SUV and what deals they offer, he told me "Go and find it at Toyota website."
I went out and bought Hyundai Santa fe straight away and I'm very happy with it

At Maddington Toyota we were lured into taking their finance with false information given verbally and wrong calculations about how it will benefit us... then - after making us to sign the documents in a rush - on the actual contract found things were different! and other hidden costs and fees which were not told to us before!
I should have checked this site before dealing with a Toyota Dealership! 206 one stars!! it tells all about them!

Decided to purchase new vehicle after history of servicing previous with same dealer.
Quite lengthy wait in purchasing new vehicle.
Buying process could be sharpened.
Easy finance rate ok.
Vehicle delivery presentation good.
Happy with Toyota product.

Product advertised, promotion,online non existent when i enquired at the dealership.2 sales people had no idea why it was on the website in the first place."Toyotathon" what rubbish, what a waste of my time.

Bought 2008 skoda octavia from fergusson used car toyota. I got a very good customer service from the guy name norm. Highly recommended this place. Very nice car for his age.

Service Manager was knowledgeable and knew in detail what had been done and tested to my vehicle. Kept me in the loop and followed through exactly how he said he would.

I purchased my new rav4 in November 2018 from Northpoint Toyota. There was no sales pitch just patient and helpful sales people. Car suits me very well and is great to drive

I bought a Toyota Carolla ZR levin in 2014, This car drives so well and is cheap to run. It’s got the zr, leather seats! . I highly recommend this car !

I've had the pleasure of dealing with Jay at Pilbara Toyota Karratha and his service remains flawless. I bought my car from him last year and left feeling very valued and like I got a great deal. I wander in a year later and he recognises me and remembers the car I'd bought. I was so impressed! He was not pushy, super professional and helpful and made my experience so much easier. Would recommend him/the dealership in a heartbeat.

After organizing all paperwork and payment after several phone calls to Penrith Toyota early so the day of collecting the car would be an easy transition.
Ended up being a communication mess between the staff at Penrith Toyota!