Re Grand Motors Toyota Southport: I had my car checked for a voltage fluctuation. They couldn’t find the actual reason for the fluctuation, which just started 5 days ago before changing the old battery. They didn’t check cables, 12V outlets, nor even the fuse box. The report contained just 2/3 short sentences without meaningful information.

Also in the past, I paid for cleaning on two occasions while serving the car previously, just to find out that had dust everywhere when collecting the car.

The level of service is definitely poor, they d...Read more

I have bought a Toyota Corolla on March, 2020 at Waverley Toyota.
The dealer, as usual, was very nice selling me the car and offered me a lot of ad ups, like 3 years warranty, Fixed Price Service ($249.00)...
On 19th of May 2020, My first disappointment came just two months later when I realized that the car was due for servicing. Every 6 months you have to service the car, otherwise you will lost the warranty. I had done just a few km. No need for servicing at all. I tried to convince the dealer, with no success.
When I took the car for servic...Read more

Got a major service done on the car at downtown Toyota morningside which took all day as it was a major service and nearly $1000, went to pick it up at the time we where told the young lady said " o no I tried calling you and then texted you to say they where running 30 mins late" she hadn't at all and was lying so came back at the time she said and no paperwork so she went and asked and came back and said it was out on a road test, so we went outside and u can stand at the side of the building and look in so I did and there's my car on a hoist...Read more

When opening the rear door of a 2018 Kluger, something went wrong with the hydraulics and the rear window burst and glass forced under the spoiler causing considerable damage as the door continued to rise. Despite having witnesses to attest to the fact there was nothing in the boot or on the roof to impede the door, Toyota refused to honour the warranty, claiming 'some force' must have hit the rear window. After an extremely frustrating month of contacting Toyota, it is hard to believe that Toyota would not do everything possible, (at least con...Read more

After purchasing my new Yaris from Toyota at Port Macquarie I am sorry to say I received the worst after-sales service I have ever experienced in my life.
I wanted to purchase a ZR version of the vehicle, however, one was not available so I discussed certain upgrades that I could have fitted to the Ascent model they had in stock. Amongst which and most important to me was Sat-Navigation with voice recognition.
When I took delivery of the vehicle I discovered that there was no voice recognition. I contacted the service section who advised they...Read more

My landcruiser Sahara isn’t even 2 years old still very much under warranty has been broken for over 9 months! The lights flick on and off it’s so dangerous! My CD player and DVD players don’t work, aircon is playing up!

No one gets back to me I get a delay because of covid and Panasonic is in Melbourne but this was pre Melbourne lockdown and now post Melbourne lockdown still nothing they say 2-3 weeks and again we’re at another 5 on the MONTHS I have waited on a car UNDER WARRANTY!

I called Toyota complaints and sent emails so many times, w...Read more

We put down a deposit on a hybrid RAV4 a few months ago based on the premise that the car would arrive on 23rd of October and be ready for pick up on the 3rd of November. We were told the ship had be rerouted around Australia... Today I got a phone call from Toyota Scarboro to say they do not know when the car will arrive, and the ship is now in Sudan! How the ship went from being rerouted around Australia to ending up in Sudan is beyond me and sounds odd.

We have since sold our second car based off of the original dates we were given, and wit...Read more

Our Hilux has been serviced for the last two years by this centre and we've received a quality service and professionalism from the staff. The vehicle required a new clutch two months ago and we were also advised two new tyres. The cost was quite high and we negotiated a slightly lower price and gave the go ahead over the phone. Our mistake, we needed to get that in writing! They would not honour the lower price quoted and would release the vehicle only after we paid the full amount. Unfortunately since the new tyres were fitted the alignme...Read more