Warning about purchasing a new car from Grand Motors Toyota at Southport. I purchased a new Toyota Hilux Workmate 2020 model and have had concerns about lack of smooth gear changes (manual gearbox). Service department were very dismissive about my genuine concerns, saying the gearbox is 'normal' despite very difficult gear changes. I escalated the issue to the service manager but communication has been really, really poor. They said they will report the issue to Toyota but will not provide any further information despite my repeated requests...Read more

When purchasing my Corolla I paid thousands for the extended warranty making very clear to the used car manager that I was interested in the warranty mainly for the capped price servicing, as Corolla was such a reliable car. I've now been told that the log book services, mandatory under the warranty are not included in capped price servicing. Capped price servicing is only for "extra" services. Toyota missed the 110,000km log book service doing an "extra" one instead and the salesman lied about the crack in my windscreen having already been ...Read more

I bought an used Toyota Corrolla on 19th June 2020. Transactions over the phone was very good, I have seen the pictures of the car on Stewart Toyota Rockdale website and on Car Sales website, the sales person even sent a few more pictures to show the minor blemishes on paint work. All was prompt and good. I was told that they do a comprehensive check on all their cars prior to selling them and a road worthiness certificate will also be issued. I trusted what was told since this was an authorised Toyota dealer, paid the holding deposit over the ...Read more

After purchasing a new Toyota Prado Kakadu from Cardiff Toyota, I decided to have a genuine bull bar fitted. Unfortunately the incorrect template was used when cutting up the front bumper to fit the bull bar. This meant the bumper bar had to be replaced and sprayed the correct colour. Needless to say I wasn’t happy that my $90 000 vehicle was damaged but was even less impressed when it took Cardiff Toyota four goes to correctly spray the new bumper. Small lumps, like sand, were in the first two attempts, the third had a large drip. They got it...Read more

I live in Scarborough and bought a new Landcruiser 18 months ago from Melville Toyota because I found them to be friendly, helpful and courteous.
I booked it in today for the 18 month 30k service but on arrival the young girl was rude and I felt like I was an intrusIon in her day.
The distance barriers were up which I applaud and was very happy about as I’m 69 years old and don’t need to become ill.
When she finished the paperwork to do the service she thrust it across the counter and said “sign this”.
I said that she could sign it on my beh...Read more

I bought a new Toyota 5.5 years ago, which came with free Toyota roadside assistance. Used that once or twice, was great.
Then I renewed my policy just before 5 years online. Needed to use it urgently during the fires this year. Called Toyota Roadside Assist only to be told my policy had been passed on to 365. No one told me this but OK. Called them, they said they didn't have me on file. Called Toyota back, they were sure I was with 365. Called 365 back, they said I wasn't. By this time I was panicked, so gave up and joined NRMA on the spot, w...Read more

Did the the inspection for the honda jazz on thursday the 9/04/2020 was a cheap car 2009 with 100kms.
I put deposit $1000 and couldn't get it straight away as they have to check and pass the roadworthy. Friday was a good friday and ended up getting it on wednesday the 15/4/2020. The first time they said 3 months warranty with 2 keys( 1 key battery was flat)
On the 15/4/2020 i am so happy to get this car and made a full payment. But in the contract they said is a cheap car so warranty is not included. I'm still ok with it. When i get home i ju...Read more

Would give 0 star if possible deceitful say anything to make a sale. Went bunbury toyota to look at are car we were interested in. When looking at the car the salesman tells us about the car. He flips the sun visor up and says its got 10,000km before its next due. So i said thats good cause i know Toyota's service schedule is 10,000km or 6months so it must of just been done. Asked to take it for a test drive. He says no point taking for a test drive unless your going to buy it. So i felt as if i had to make an offer. The car had a sale sign on ...Read more

Fuel pump faulty took it in to get repaired they said it was a freak incident...1 in a million...they didnt even know about the recall that Toyota had put out.
A rep at Toyota said that they knew about recall early March but i never recieved a letter or email informing me about it. My car broke down while i was driving 110km in the Hume Hwy and had to get it towed back 89km to home.
When i asked Toyota why they didnt inform me about the recall they said we didnt send it out yet...and not to worry because your car already failed and brushed it...Read more