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Toyota Dealers

Toyota Dealers

2.1 from 325 reviews

See the Best Car Dealerships in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
70
4 star
10
3 star
10
2 star
20
1 star
215

amjath

amjathIllawarra, NSW

  • 2 reviews

Illawarra Toyotta - Albion park

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationIllawarra Toyota - Albion park
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Francesca

FrancescaPerth, WA

Scarboro Toyota; Terrible money losing experience. They made me hate Toyota forever.

published
Customer Service
Store LocationScarboro Toyota in Perth
Bhavin

BhavinBerwick

  • 6 reviews
  • Verified customer

Never recommended. Don't keep with their words, stay away.

published

Got escalated my issues and concerns to manager also but everyone is helpless. Not a single person is trustworthy. There are plenty others a lot better dealers available. Stay away from Berwick Toyota.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBerwick Toyota
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Col from Kellerberrin

Col from KellerberrinWestern Australia

Maddington Toyota - Maddington Western Australia

published

My wife purchased a new Toyota CHR and that deal was handled very well so I decided to go ahead and purchase a near new Audi A1 from them. Although the trade in and actual sale process was handled very well, I discovered that the log book/owners manual was missing from the car. After nearly a month of phone calls and emails, still have not got the book and the sales person, Jason Moody does not return my calls.

This is not the behaviour of a I would expect from any prime dealer and it appears that the attitude is - once the sale is done, forget about the customer service. Beware when dealing with this company

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAlbany Hwy Maddington Western Australia
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Alanah R.

Alanah R.Perth, WA

Toyota 86 Engine Valve Spring Recall

published

I had my Toyota 86 Engine Valve Spring Recall service at Melville Toyota. I was hesitant at first, however Steven was so helpful and even went to the extent of sending me 30+ photos of the process of them taking out my engine and fixing the defective parts. I highly recommend Melville Toyota after this experience.
They suggested I replace my spark plugs, which they offered a decent price (after some reasonable negotiation)
They replaced many components of my engine, and it runs as though it is brand new. The technician was very thorough and I am impressed that they documented the process with photos. - All covered by Toyota Australia.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMelville Toyota
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sunita SHarma

sunita SHarmaNew South Wales

Customer Service - Car Salel Beautiful Yaris

published

Hi David at Western Toytota Guilfdford was most helpful, I told I was waiting for Bank Approval and he advised to let him a day before, helping with Registration and Ctp green slip, showed me computer things inside the car which i wasnt aware of, Most kind and generous man and very good Manners. Thank you David

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWestern Toytoa - guildford
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Hamid A.

Hamid A.

  • 2 reviews

The Worst Deal Of My Life

published

I would never recommend Stewart Toyota Sutherland to anyone. They told me the car is ready and you need to book a pick up time which should be on Tuesday, otherwise you have to wait till Sunday as it is a very busy center!!!! Oh common is it the way you treat your customers? The log book and spare keys were not inside the car and I am still waiting for log book and spare keys to be delivered to me after ten days. They are still trying to figure out how to deliver them from one point to another point inside Sydney!!!!!! The worst deal of my life.

Customer Service
Return Claim MadeNo
Store LocationStewart Toyota Sutherland

Tony

TonyHunter Region, NSW

  • 6 reviews

Cardiff Toyota - absolutely pathetic

published

Sales staff either incompetent or just rip off artists, I think the later. Was told the Santa Fe I was looking at was a diesel, it wasn’t. Told me the change over price was $9000, it wasn’t, it was more like $25000, couldn’t even fill the car with petrol on delivery. I haven’t bought a car in the last 20yrs that didn’t come full of petrol (and I’ve bought about 30) Finance ripped me of saying they couldn’t refund my deposit as they already factored that into the price, even though I specifically said I wanted the deposit back. Do not trust these clowns, never ever ever buy from them again!

Return Claim MadeNo
Store LocationCardiff Toyota Cardiff NSW
Francine

FrancineGreater Melbourne (Inner), VIC

  • 6 reviews
  • 2 likes

Nunawading Toyota is to be avoided

published

I dropped our car off for a major service and a recall.
They broke a sparkplug!!!!
We won't know till Tuesday?? That's like in 4 days!!!!!!
We won't have the car for the weekend. This has never happened to me, a garage breaking my car. Geesh.
Not happy!

Product Quality
Customer Service
Store LocationNunawading Toyota service department
asdfgh

asdfghSydney, NSW

  • 2 reviews

Rude customer representative

published

My service at Chatswood Toyota today was very annoying. The customer representative was not kind enough to answer my question about difference between logbook service and regular service. They owe me an apology, but looks like they even don't have a link for providing feedback on their website. They only loose customers with this kind of staff.

They also seemed like a tele-marketing company, called me for asking CARBON CLEANING. Another very frustrating customer experience. They never give any trust.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChatswood Toyota
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Faraz

FarazSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Avoid Southside toyota dealer

published

I went to Southside Toyota dealer near Westfield Garden City to purchase 7 seat SUV. I wasn't sure what product is suitable for my needs, after 10 minutes waiting at shop second hand vehicle salesman came front to assist me, he introduced me to new car salesmen they were chatting Into the office. I was still waiting for few minutes and one of them came to me and ask me "what is my budget and what do I want to buy?". As soon as I asked about what is the difference between 7 seats SUV and what deals they offer, he told me "Go and find it at Toyota website."
I went out and bought Hyundai Santa fe straight away and I'm very happy with it

Customer Service
Return Claim MadeNo
Store LocationSouthside Toyota dealer

Online Customer

Online Customer

  • 5 reviews
  • 5 likes

Avoid Maddington Toyota in WA. Be very careful with what they say verbally. Will be denied later!

published

At Maddington Toyota we were lured into taking their finance with false information given verbally and wrong calculations about how it will benefit us... then - after making us to sign the documents in a rush - on the actual contract found things were different! and other hidden costs and fees which were not told to us before!
I should have checked this site before dealing with a Toyota Dealership! 206 one stars!! it tells all about them!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMADDINGTON TOYOTA WA
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Stewart Toyota

published

Decided to purchase new vehicle after history of servicing previous with same dealer.
Quite lengthy wait in purchasing new vehicle.
Buying process could be sharpened.
Easy finance rate ok.
Vehicle delivery presentation good.
Happy with Toyota product.

Product Quality
Return Claim MadeNo
Store LocationStewart Toyota Rockdale

sandra w.

sandra w.

  • 2 reviews

false advertising

published

Product advertised, promotion,online non existent when i enquired at the dealership.2 sales people had no idea why it was on the website in the first place."Toyotathon" what rubbish, what a waste of my time.

Customer Service
Return Claim MadeNo
Store LocationAnthony Smith Toyota Coburg 3058
Mike

MikeSydney, NSW

Buying used car

published

Bought 2008 skoda octavia from fergusson used car toyota. I got a very good customer service from the guy name norm. Highly recommended this place. Very nice car for his age.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationFergusson toyota used car south hurstville
See all answers
Dimity Fokas

Dimity FokasSouth East Queensland, QLD

  • 4 reviews

Great Service

published

Service Manager was knowledgeable and knew in detail what had been done and tested to my vehicle. Kept me in the loop and followed through exactly how he said he would.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDowntown Morningside
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Excellent service and very pleasant staff

published

I purchased my new rav4 in November 2018 from Northpoint Toyota. There was no sales pitch just patient and helpful sales people. Car suits me very well and is great to drive

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNorthpoint Hillcrest illcrest
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ACYA ABOUZAKI

ACYA ABOUZAKIGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Toyota carolla Zr Levin

published

I bought a Toyota Carolla ZR levin in 2014, This car drives so well and is cheap to run. It’s got the zr, leather seats! . I highly recommend this car !

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCroydon Toyota
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Miss Liss

Miss LissPilbara, WA

  • 7 reviews

Toyota Karratha - awesome service

published

I've had the pleasure of dealing with Jay at Pilbara Toyota Karratha and his service remains flawless. I bought my car from him last year and left feeling very valued and like I got a great deal. I wander in a year later and he recognises me and remembers the car I'd bought. I was so impressed! He was not pushy, super professional and helpful and made my experience so much easier. Would recommend him/the dealership in a heartbeat.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPilbara Toyota Karratha
See all answers

Winn

WinnHunter Region, NSW

  • Verified customer

Disappointing Handover

published

After organizing all paperwork and payment after several phone calls to Penrith Toyota early so the day of collecting the car would be an easy transition.
Ended up being a communication mess between the staff at Penrith Toyota!

Customer Service
Return Claim MadeNo
Store LocationPenrith Toyota

Page 1 of 17

Questions & Answers

VWP

VWPasked

Major ethical issues exist at Phil Gilbert Toyota. Data provided by us on buying car, badly abused by salesman in breech of our privacy with sadly very serious consequences. When complaining no action taken against the individual involved as management only interested in a cover up.

2 answers
fred f
fred f

Sorry,,, what is your question?

VWP
VWP

Why have they not enforced there social media and or their comms/privacy policies when there is clear evidence of a serious violation of same??


Rae

Raeasked

The tow hitch on our three year old Toyota 79 series has sheared a bolt and the rest are loose We’re towing a sun land patriot and iam not happy with the reponsed we received after we had it serviced

No answers

Garry

Garryasked

If I put a bull bar on a new land cruiser should it cancel the 5 year warranty? A new land cruiser has developed cracks in the frame of the car near the bull bar and Toyota will not repair it properly. They say they will put a weld on them but it will be very much weakened and there is a chance of the welds cracking. Bundaberg Toyota is saying they don't have to do any repair because the car had a non Toyota accessory. You buy a 4WD to handle off road terrain not to only drive down a highway.

1 answer
Val Hosking
Val Hosking

I would never deal with Toyota Bundaberg haven't got a good name for follow up they just take your money and run. I very much support buying locally but definitely not from Bundaberg Toyota or the other dealerships they own in Bundaberg.


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