Toyota Dealers

Our experience with Toyota Albion was extremely disappointing and far below what we expected from Toyota. We were originally told our new vehicle would arrive in 2–3 months, but it ended up taking six months, with almost no communication or meaningful updates during that time. One week before delivery, we were suddenly informed that our trade‑in… Read more

value was being reduced by 10k— despite having a signed agreement in place for months. This last‑minute change left us with no realistic options and created unnecessary stress at the very end of an already long process. Important warning for anyone trading in a vehicle: Based on our experience, do not assume your signed contract protects your trade‑in value. Any extra kilometres you put on your car during long delays — delays caused by the dealership — can be used as a reason to revalue it at the last minute. It certainly felt like the trade‑in was inflated at the start to secure the sale, only to be pulled back right before delivery when customers have no leverage left. A stressful and disappointing experience overall.

I bought a Toyota Prius because Toyota is widely regarded as one of the most reliable automotive brands in the world. Unfortunately, my experience has been the exact opposite. My Prius developed an intermittent fault that would cause the vehicle to… Read more

shut down. Trusting Toyota's reputation and expertise, I took the vehicle to a Toyota dealership for diagnosis and repair.

What followed was an ordeal lasting approximately 16 months.

During that time, the vehicle remained with the dealership while various investigations and repair attempts were undertaken. Communication was extremely poor. Emails routinely went unanswered, updates were difficult to obtain, and I often had to physically attend the dealership simply to find out what was happening with my vehicle.

Several repairs were carried out and charged for. However, those repairs ultimately proved ineffective and the dealership later refunded the associated repair costs. On three separate occasions, the vehicle was returned to me as repaired, only for the exact same fault to reappear within hours.

After a year and a half, my vehicle was returned to me. However, the original fault was never fixed. The same issue that caused me to seek assistance in the first place remains unresolved.

The most disappointing aspect is that the vehicle is now well outside warranty and I have effectively been handed back a car with a serious unresolved fault after losing the use of it for approximately 16 months. Despite Toyota's reputation for engineering excellence and leadership in hybrid technology, neither the dealership nor Toyota was able to provide a lasting solution.

I understand that mechanical failures can occur in any vehicle. What matters is how a manufacturer and its dealer network respond when they do. In my case, I was left with an unreliable vehicle, significant inconvenience, countless hours spent seeking updates, and no meaningful resolution after more than a year of investigations.

This experience has seriously damaged my confidence in Toyota's reputation for reliability and customer support. Reliability is not just about how often a vehicle breaks down; it is also about how effectively the manufacturer supports its customers when a fault occurs.

If you are considering purchasing a Toyota because of its reputation for reliability and after-sales support, I would encourage you to consider how the company responds when a difficult problem arises. In my case, after 16 months, multiple unsuccessful repair attempts, poor communication, and an unresolved fault, I was simply given my vehicle back and advised that no further solution could be found.

For a company that promotes reliability as one of its greatest strengths, I expected far better.

Bought corolla from motorama Moorooka bought a load of trouble only had it less than one week before all the problems started no interest in problems do not recommend them got fobbed off

Have been servicing our car since purchasing it brand new in 2014. The place did go through rough stages of great to poor customer service over the years mainly due to staff turnover overs and poor management. However since its transformation new service manager and staff place is relaxed inviting and professional. Service Manager is genuine… Read more

professional friendly and attentive - listens to customer concerns and ensures issues & concerns with the car are addressed and repaired to the highest quality of standard. Cars serviced by a brilliant experienced mechanic. It’s great when you can leave your comfortably for service etc and know that it will be serviced and repaired to the highest standard without any hiccups. Ive been extremely satisfied with the servicing of the car and including the customer service by management mechanic and staff received over the past 5 yrs. Can’t flaw the system they have in place currently and hope it remains as is for many years. Highly recommend SCT Waterloo

Very happy with the purchase of a near new RAV4 Hybrid Cruiser. Helpful team, noting Colin in Fleet Sales, Sandra for her knowledge of the after market paint finish and Jodie for her continued assistance to all things involving servicing our Toyota vehicles. Thank you all.

In August this year at the beginning of an almost full lap of our country approaching Broken Hill a light came on the dash of our Toyota 200 advising service of our fuel system was required. Suspecting a dirty primary fuel filter we called into the dealership, caravan attached. Upon purchasing the filter I indicated I would fit it this evening.… Read more

"No sir, why don't you and your wife take a seat, help yourself to a coffee and biscuit and we will do it for you". No charge, except of course for the filter, smiles all round and the van was even left attached. Congratulations are well deserved Toyota, especially the Service and Spares Department at Broken Hill.

2020 Toyota Yaris off the road and waiting 12 plus weeks for standard body parts with no supply in sight, local dealer says they have 20 plus vehicles in the same situation. One could expect this of a Chinese or European import but Toyota is an industry staple and that’s why we buy them or do we?

Not very competent mechanics at Berwick Toyota really disappointed the serviced my car after parking in my garage for two days of weekend then on Monday the car was not turning on as we find out that the battery was leaking and dead, i don’t think they checked my vehicle properly it wasted my time and gave me stress. Also twice they serviced my… Read more

two different Toyota cars they didn’t stamped and wrote anything on my vehicle’s log book not professional and very disappointing

Dont Use Lander Toyota Blacktown Wanted to get my car serviced and 2 new tyres however no one was available to take my call, not once but twice. I called and just kept being put on a loop of call waiting, someone answered and saying they would transfer me to the service department then more waiting and then to someone else who said they would… Read more

transfer me. All this not once but several times in the same call. I tried again earlier the next day with the same result. They were quickly available when I brought the car but now that I need service they are nowhere to be found, but hey I could book online or speak to a chatbot neither of which I wanted to do which is why I called . And speaking of when I brought the car it was like an assembly line process from one office to another to upsell me, it took hours once I had decided on the car the salesman moved on and I had to sit thorugh hours of waiting rooms and people upselling me. Could we not just buy a car with everything included instead of deciding on different coatings, tinting, car mats, and so many other things with different people in different offices with long waits in between. Really bad experience all round, made me feel like a money making object rather than a valued customer. Just dont go there ever.

At my last my car service my invoice (attached) stated that the tyres had been rotated and the tyre pressures checked. I drive a Toyota Prado in which I have after market TPMS. I knew the spare was 10-15 psi too low and the near-side front tyre was down 5-10 psi, but I left it because I knew Canberra Toyota would check and fix. They DID NOT DO… Read more

IT.

The same tyres were still low after the service and the near-side front had a loose valve core, as it turned out when I did the job myself.

Its also notable that Canberra Toyota quote customers prices which are excluding GST, and they charge to use any sort of payment card. Both of which, or at least the first, I thought was illegal. Maybe I'm wrong. But they are sailing pretty close to the wind.

My Landcruiser was booked at Grand Toyota Dealer for a complete Maintenance in compliance with Toyota Log-Book including Manufacturer’s Requests. On 29/04/25, Grand Toyota Dealer stated that the car was ready and the maintenance was fully completed. Back at a friends home, jobs listed on the Invoice Tax 29/04/25 were compared with the Log-Book but… Read more

matching. Recommended jobs were not completed in compliance with Toyota Log-Book. Several crosses ‘X’ were made against uncompleted critical jobs on the Log-Book making therefore the Landcruiser unsafe to drive e.g. Engine/Conditioner/Oil Filters/Brakes and Wipers replacements etc. This risky situation was pointed out on the phone to the Dealer responding that a reduced maintenance service was performed stating that a full service needed to be done twice. So, my Landcruiser had to be rebooked for the next day 30/04/25.

WARNING Before dropping off my Car to Oldmac Toyota Springwood last Thursday Jan 15 at 3pm I checked my tools in the back of my Hilux in particular my tool belt to ensure they were all there before dropping the car off (trust nobody I say). They needed the car overnight and I did not get it back until Friday just after 3pm the next day. Saturday… Read more

morning I went to get my pair of Electricians side cutters from my tool belt which were fairly new and lo and behold what do you know! they were missing. Totally and 100% busted. I reported this and it was just all deny deny deny. I am not accusing anybody of stealing them but I know 100% they were in my tool belt before dropping the car off and when I got the car back they were missing. These are the stone-cold hard facts. It didn't seem to matter to them when I told them I checked that they were their before I dropped the car off but were missing when I got the car back.

They are unwilling to pay for a new pair even after making $3000 out of on a quoted job of $2600. They would rather lose me as a customer.

Now I have to go and buy a new pair even though I know with 100% certainty what happened to my side cutters.

What does a person have to do, completely gut their cart of every single item before leaving your car with a stranger!?

previous to this review.....I decided to start using OMT Springwood again and immediately regret it. First time I had to bring the car back again due to fuel leak they caused during a major service. Also, The fuel warning light was on meaning there was water or dirt in the filter so to fix that they make the fuel warning light go off. Then days after fuel light came back so I had to take the car back a third time. Just recently, I took the car back to OMT get the brakes fixed and fuel filter replaced. I got a phone call telling me the car is ready to be picked up and when I arrived and paid for the work I asked if the fuel light is off now and they said yes. When I went to the car the fuel light was still on, then I had to wait around another 15 to 20 minutes while they reset the fuel warning light. So far I have not been able to get work done in the car without problems straight after. I don’t have the time to keep coming back all the time or waiting around for something they missed. What does this keep happening every time?

I am disappointed with their customer service in Mulgrave waverly Toyota in Vic. I have booked for my rav4 painted off issue one month ago, and after Toyota Mulgrave(Jay) asking for millions paper work, he simply said application rejected, the next day, and when we asked him to provide evidence that he really lodged the application, he’s totally… Read more

unresponsive…. Very disappointing, I don’t think he even lodged the application.

I used to be Toyota fanatics, not buying any Toyota brand anymore, they lose their loyal customer. Will not going to Toyota Mulgrave Victoria ever again either.

Toyota-Toyota-Mr Toyota, what are you doing. After spending many years in the automotive industry in Dealerships, Apprenticeship, Mechanic, Service manager, Service Stations and Workshops, throughout that time I would be asked advice on buying cars new and used, my answer 90% of the time was Toyota first, second, and third. They stood out in my… Read more

opinion in many ways, but in the past 12 months that come crashing down, 12 months ago I brought 2 new cars one of them was a 2025 Toyota Camry and I found quality control has gone out the window along with a car company desperate bid to milk every cent out of their customers. Here is an example, a week or so ago I wanted to look up an address on the GPS only to find it had been turned off without warning but you guessed it, Toyota and on the screen was a message inviting me to join Toyota’s essential package and you can’t have a GPS without paying the ransom for it of $119.40 or for the connect multimedia $150.00 per year works out to $1194.00 0r for the upgraded one $1500.00 for ten years plus inflation. If you get caught, buy a Garmin GPS and have free over the air updates you will save big dollars. And before Mr. Toyota tries to tell me I was warned when we brought the car that the GPS was on a loan for 12 months, we were not, as the Dealer was too busy trying to sell paint protection and other cr>p at the time Now for the Quality control or the lack of it, the parking brake sound is about the same as a 1955 rusted Holden ute, the dealers answer was they all do it, it is the servo, I do not care what it is, it’s bad form to have a car making 1955 Holden ute noises when the park brake goes on or off. The next thing is noises coming from under the dash, Church bells, several people from the Dealership looked and shook their heads, then another chap came and looked and suggested it was the phone talking to the car, good try no cigar without a phone in the car still church bells, I have become quite fond of them. Last for today a warning alarm, seatbelt? Door? I don’t know but I do know If I stop the car and restart it’s no longer there. Dealers opinion handbag on the seat (wow) Now for Quality Design why Toyota design a car that is easy to steal, Camry, Land Cruiser, Corolla are there among the most stolen, it’s worth having a look on YouTube, Come on Mr Toyota, up your game unless you have something to gain?. Here is an idea a pin number on the media screen that cannot be bypassed. It would take your boffins half a day work this out, would that not drop insurance rates for the owners, your customers ? Now for Servicing, Why are dealerships so expensive, Tesla has no service charge as there is no service program , the only difference in these cars is an ICE engine or an electric motor, suspension ,wheels, tyres, gearbox, doors, windows, brakes, lights, all the same is it that Teslas are built better, no. Dealers need your money to put up fancy showrooms and pay their electricity bill, cars these days are built to a better lasting mechanical quality. Final advice find an independent qualified mechanic (not a franchise) ask your friends who they use, have your car serviced by them using genuine parts and ask them to use a good quality oil, they will sign your logbook and recommend taking it to a dealer if it happens to require work on the car under warrantee, this is legal and law for the dealer to perform warrantee work on the car under government law via the ACCC, do not let the dealers tell you otherwise. They will try.

I had my new car serviced at Oldmac Toyota, and I trusted them to look after it while it was in for the service. However, when I returned to pick up my car, I found a big, long scratch on the side door. I called the person responsible to ask why there was a scratch on my car. This person was rude and sounded like we had caused the scratch. He… Read more

checked a photo of the car before the service and confirmed there was no scratch. Then he asked for our car key, drove the car in, and returned a few minutes later with it. He handed back the key without explaining why the scratch occurred or offering an apology. I recommend considering this before getting your car serviced at Oldmac Toyota.

Stewart Toyota Sutherland reneged on a trade in after I paid in full for the new car. Very suspect legally but ethically very inappropriate which takes away from the joy of getting a new car. Show details

Sam Brown the salesman at Newcastle Toyota helped us buy a quality very late model Mazda . We are thrilled with the car; but his help and patience was outstanding. He answered a myriad of questions, took us through all aspects of the contract, the warranties and onroad costs and on purchase went through the somewhat unfamiliar new features of… Read more

the car. He ensured that some minor repairs were completed, fitted some floor mats, Bluetooted our phones to the car system, removed previous users details and drove the car from the showroom to the road for us. We got a fair trade in for a much older but well maintained Corolla. The remaining manufacturers and extended dealers warranties were fully explained and will take us through to 2032. It also includes extensive on road assistance to the same date. We had previously looked at new cars at the Hyundai dealer over the road. They waved us to a touch screen and told us the cars were in the lot. They could not have been less interested. We seriously encourage you to talk to Sam. He will help you find a good deal.

Toyota Berwick, Melbourne. Was extremely disappointed with the service received during my recent tyre replacement appointment and previous visits. Despite dropping my car off at 9am, no one contacted me about delays — I had to follow up myself when the car still wasn’t ready at 2pm. This has happened more than once and caused me to miss other… Read more

appointments.

I’ve also struggled to get through to their service department, with calls going unanswered and not returned. This level of communication is unacceptable and reflects poorly on their customer care.

When I dropped the car off, I also mentioned a strong, unusual smell and asked that someone investigate it. I’ve received no update or communication about this — which I consider a potential safety issue and should have been given some priority.

I also paid to have my car hand washed & vacuumed - cleaning job on my car was completely unsatisfactory and well below the standard expected, especially given the premium Toyota charges for this service.

Even the outside windows haven’t been cleaned/chamois properly, which is basic attention to detail & my boot wasn’t vacuumed?

Won’t be going back!