Tradelink

Great shelving products, knowledgeable salespeople, many thanks to Casey Sharp and management. Fast response to suit customer's need. Not even to mention always the right price, second to none. Thank you Tradelink Hoppers Crossing.

I purchased a shower combo it was faulty the day I returned it they said that they would replace the taps as one got damaged due to the fault from brassards they strung me on for two and a half weeks lying that they couldn't get the taps to start with and then finally or spoke to the rep and he said they're not liable to pay for the taps the two… Read more

and a half weeks on waiting for these tap replacements that are never going to come. more customers disappointed in me due to brassards inability to have proper quality assurance titling as continued to lie for and then I get abused over the phone from not only the trade Link rep as well. Not only was their service terrible they're price was ridiculous for the same product that was in Bunnings for 46 dollars I was forced to pay 160 as Bunnings currently didn't stock it please explain

Went here to look at a new toilet suite. Had to ask the girl on the computer if she could serve me. I went away and checked with the plumber and builder to make sure all was good then went back to Tradelink to place the order. Again nobody came to serve me. The staff just looked at me like I was an id*ot. Ended up taking my business to Southern… Read more

Plumbing around the corner who very professionally jumped up from the seat to ask if they could help. Quite the juxtaposition in service! Tradelinks loss.

Colin and his team from Tradelink Punchbowl were exceptional. I ordered a steel bath from them. It came promptly and they delivered it undamaged up 3 flights of stairs. I highly recommend them. I was really worried about the delivery of the bath because its steel and thought there would be all sorts of dramas, but and Tradelink PUNCHBOWL were straightforward, no dramas.. Thank you so much! Show details

Impeccable service at Tradelink Balcatta. I went there having an issue with the flush button not returning on my cistern and being an old 85 home. The guy there apologies unaware of agents name, was extremely kind and helpful. Sold me a new cistern. Being a girl on her own and all I fitted it myself I mean how hard can it be. Job done. Thanks to the staff at Tradelink Balcatta. Amazing, knowledgeable and friendly service. Highly recommend Show details

Yesterday I bought from Tradelink, a shower head, one that they were able to offer at quite good price. Staff was friendly, parking a piece of cake, product is excellent and at about a quarter of the price that I assumed I would have to spend to get something of this quality. I see that many here have had bad experiences. Well, I've purchased… Read more

from Tradelink about six times now over the years and have zero complaints. Probably few that are "satisfied" never both to review. Voting in Australia is mandatory, I wonder what ratings would look like if reviews were as well??

Yep avoid at all costs. Store Manager at Mornington Vic has no desire to be customer centric and there are far better options. Customer Care department is equally as dismissive. Show details

Have a good inventory but their business model is pathetic. Wanted to look at some laundry fit out items. Went into a store to be advised none of the showrooms in Canberra had any stock so I couldn't have a look at what they wanted me to spend $800 on before purchasing. Was told I could order it in to have a look but if I didn't want it I'd have… Read more

to pay a restocking fee, how ridiculous. I took the risk and ordered anyway. When I asked how long the items would be given I need them to continue my laundry fit out, I was given a vague useless response that order take 10 business days.... So they don't know what stage the order is up to, where it is or when its coming from what, NSW to NSW? How can Amazon get something from the Midwest USA to my front door in 72 hours and track it's progress every step of the way but you can't tell me when an item has left a warehouse or give a rough ETA? No wonder this country can't compete with international business when it's run like this.

Booked consultant online at St Agnes received notification of appointment. Got there consultant on holidays waste of my time advised by staff generated by robot need to get their act together, extremely frustrated

Last Wednesday went into my local Plumbing shop ( Tradelink ) to get a quote & advise. Asked to speak to Phil, I had been dealing with him for years whenever I'm about to build a new place. Asked about roofing & fencing, this guy I had never seen before told me " We don't handle roofing now " but I always had Phil quote for everything, Sink, bath,… Read more

taps, fence, gutters & roof. Why now do you not offer a full package service. Reply from him, he does not work here now. Thinks have changed.......ME: they sure have changed.

Not happy when 2 tradies at counter tells me " mate Tradelink sack the best salesman they ever had in the country " The guy I think was 2nd in change, Lauren is the manager seems very uninterested afer my comment. Took my business over to Eagles.

How stupid can upper management truly be to take away such great service & knowledge away from clients. When you work in the plumbing industry, service & advice is something that making you return. For the last 12 years I had been dealing with a Tradelink staff member I trusted to give me the very best price, quick delivery, top class advice & a… Read more

smile. Today I go into the shop with a list of product I need for a new house, can I see *****, no sorry he was retrench yesterday. Surely you are kidding me ! No, he no longer works here. Stunned & shocked, but how, why ? Sorry I wouldn't know why. So, who will now help me with my quotes & advice when I need it ! Tradelink are advertising for a new replacement. Great but that does not help me now. Plumbers talk in the industry, we all know where to get the best deals & who gives great advice. It may take a few days to get around all the local plumbers but Tradelink you just killed my business with you. I don't need, we will get back to you or I'll find out, I need that advice now.

Dear Sherry and the Tradelink team, I just wanted to express my heartfelt thanks for the kindness and understanding you showed when arranging delivery of my cistern. When I explained that the delivery fee wasn’t in my budget ( been out of work for a while) . Your generosity in waiving the fee truly meant a lot. It’s rare to come across such… Read more

genuine empathy and excellent customer service. Please also extend my sincere thanks to the delivery driver — both of you made what could have been a stressful situation feel easy and supported.

I’m incredibly grateful.

Warm regards, Fiona L

Johnson Suisse, Tradelink and the plumber did not honour the warranty. The only peace of mind for me and stop bullying was to pay the plumber for toilet that didn't work and resulting in no toilet for me. Great tactics and way to treat an 70 year old lady. Tradelink is not helpful to customers. Plumbers protect the supplier by providing misleading… Read more

information and blaming the customer. I had the toilet floor retiled. Phil the plumber came to remove the toilet 15 January for the tiling to happen. He bullied me into agreeing to a new toilet. Re-installing the toilet would have cost $500 and no stress instead of over $1500 and unbelievable anxiety and stress plus inconvenience. I was without any toilet from 15 January to 17 February forced to use the public toilets. I was then without a fully functioning reliable toilet from 17 February to 28 February and it's still unreliable. I was told by the tiler to get Express Plumbing to reinstall my own toilet because "Phil the plumber" didn't want to do the work.

I asked "Phil the plumber" to reinstall the toilet I had or put in a bidet. He told me I'd have to talk to him about the bidet after he came back from Japan. Phil the plumber bullied me into buying a new toilet because he said he damaged the pipe(?) rather than re-installing in a timely manner the one that was working fine. I looked at toilets at Tradelink after asking Phil the plumber many times to reinstall my toilet and then giving up. I selected Johnson Suisse and it was installed on the 17 February, and that was only after pleading with the plumber to have a toilet installed. The tiler told me to get Express Plumbing because Phil the plumber didn't want to do it. I repeatedly asked from the 22 January for my toilet be reinstalled. Phil the plumber wanted me to have a new one. I sent messages every day after the 17 February installation saying the Johnson Suisse didn't work. Phil the plumber came to my house and said it was my fault it didn't work. He said new toilets don't flush any paper on a half flush so this means they are only for men? I don't want one only for men. He also blamed the new tiled floor and the tiler. Phil the plumber never mentioned a warranty just it was my fault. I rang Tradelink Saturday 22 February and Tradelink said it would contact Phil the plumber. Phil the plumber came around Saturday 22 February and still said it was all my fault. Tradelink rang Monday 24 February regarding the warranty being submitted for the toilet. The warranty was never mentioned by Phil the plumber. I received a text Monday 24 February saying a new part was ordered under warranty. Monday 24 February Johnson Suisse rang me from Sydney. Friday 28 February the plumber installed a new part provided by Johnson Suisse. I believe Johnson Suisse may have been aware there was a problem with this model but continue distribution. I still have no paperwork for ownership or warranty.

A very very stressful experience being bullied and blamed day after day for a faulty product. The toilet still isn't reliable the way a toilet should be. It doesn't always flushing away paper on half flush and may take 2 full flushes for it to flush a small amount of paper. It's embarrassing for visitors when their waste doesn't flushed away. I am much happier to go out and use the public toilet for solids and paper to disappear on a half flush where the Johnson Suisse may take 2 full flushes for just paper.

It does not inspire confidence. Tradelink North Hobart said the toilet wasn't purchased from them. Phil the plumber said several times he'd come and take the toilet to the tip if I paid the invoice in full.

The same "Phil the plumber" installed the dishwasher on the 17 February. There were bits left over after he finished that he didn't know where they belonged. He left and there was a leak. I sent him a message with a photo. The worm drive clip hadn't been tightened. There was another puddle of water on the shelf under the pipes. I said where I believed it was coming from but he bullied me while standing over to me (I'm lucky to be 4'10" he'd be 6’3”?) and saying it was my fault. He poured water on the bench top and blamed the tiler again for not sealing the top. When he left I found the leak and sent him photos. He said he would fix it when I got a new sink because that would be easier. I'm not likely to get a new sink. It is still leaking. I don't want him back. I feel he derives great amusement from bullying and stressing me out. A really bad experience.

After just having had a bathroom renovation done I could not be happier with the service that I received from Fyshwick ACT store with all the items that I purchased. Michael H was so helpful in selection and customer service. Thankyou Show details

Fantastic is the only word for Tradelink Toowoomba West – Tradelink Toowoomba West! What a brilliant Company, if everyone delivered Customer Service like this the World would be a better place! I needed two storm water pipes urgently as my Contractors were able to finish my job if I got the gear! I spent most of the morning trying to track dow the right pipe with no luck until I got a lucky break and… Read more

spoke to Aaron. He was the absolute best in the business, not only could he order what I needed overnight, it was delivered the next day! I am so grateful and thrilled with his Customer Service, absolutely second to none! 5 Star and then some!

Best experience (and bargain) ever – Went to buy towel rack at the Sprinfield store and had a fantastic experience whereby I came away with the best bargain possible. I can highly recommend the staff and the products that they carry. I would like to thank Brock for the great service he provided...and talk about a fantastic range of top quality products. I absolutely love (and hope to one day purchase one) the shower cubicles currently on display. Show details

Great Expectations – I recently had an experience at this store whereby I can highly recommend the staff and the products that are there. I would like to thank the staff for their patience and wonderful service especially Kim who was an utter joy to be served by.

Consumable plumbing parts shockingly expensive – Pricing is the main issue, if you not a plumber expect to be ripped off badly, the consumable plumbing parts are the most expensive I have ever encountered. Perhaps they think if you not a plumber you should be ripped off?. Manager seems to spend a lot of time outside and my overall impression of her is negative.

Lack of product knowledge and plain incompetence – Ordered 2 shower screen units to find out they are smaller size than what was ordered. Installation box and manual states product is 1000 x 1000mm. Measurements of units are only 940 x940mm of which we did not order. Ordered larger unit 957 x 957mm shower screen units of which their website clearly shows the larger shower screen size… Read more

measurements. One unit had the middle glass panel shattered inbetween 2 good glass panels. Do you think the area manager understands measurements. Not at all. When initially contacted the local area manager stated they do not like to quote shower screens as they are complex and easily get wrong and avoids doing these where possible. Again this information was shared by another area manager spoken to. We have never dealt with an organisation where a lack of product knowledge exists and blames the customer for their own incompetence even though you have the quote with correct product measurements, invoice and payment in front of them which differs from the product delivered. The area manager stated they had to liaise with supplier to understand the shower screen products which re-iterates their lack of product knowledge. Yes believe it or not, they state a smaller shower screen will fit the larger space and is the same product. Well it may be the same brand of product but not the measurements of which the smaller sized screens units are meant for a base shower unit of which we did not order. Having explained hubby is a qualified engineer and tradesman and his raising concerns about provision of the smaller shower screens that wont fit which we did not order, the area manager states "goody, goody for you". Unprofessional behaviour along with a lack of product knowledge. We confirmed directly with the manufacturer Raymor the sizing and yet Tradelink management state they are the same product and will not fix the issue of which they are required to under Australian Consumer law (which Fair Trading states also) has no time limit. Having been a long term business customer of this organisation we will no longer support Tradelink. Don't waste your money with this organisation. The local store has advised it is out of their control as it is the area manager's decision and they cannot do anything. We have requested a full refund but it's a no go from Tradelink. Reading other reviews, I can understand the customers level of frustration. You cannot even discuss your concerns with any State Manager or Head Office. You get fobbed off to an email which explains their terms and condtions and do not liaise personally with you. Husband has tried to speak with Tradelink area management, left messages with no response to him. VERY POOR TRADELINK.

Tradelink Sth Tweed Heads - RUDE, ARROGANT AND USELESS – Tradelink Tweed Heads South - The sales assistance was a blowhard know-it-all who wouldn't listen and continually talked over me telling me I was wrong. (I wasn't, it was a simple part removed from inside the spout of my tap, but not according to the sales assistant). He was extremely rude, and then another sales assistance butted in telling me I… Read more

was wrong and that the first man had 18 years experience and knows 'everything'. Well, he didn't. He was wrong. Unbelievably rude and useless. It's not the first time I've encountered a rude assistant in this store, but it's definitely the last time.

Go elsewhere – I bought a $600 laundry sink. Once opened, we discovered it was badly dented and scratched. They refused to give us a refund or replacement as it was not opened immediately. Extremely poor service between national website and local branches - nobody wants to take any responsibility. Show details

The guy that works here is an absolute – The guy that works here is an absolute peanut. Any question I had, he answered with “I’m not a plumber mate”, and seemed to have no idea why he was working in a plumbing store. He looked annoyed and was unhelpful from the second we walked in. I think we were probably interrupting him browsing Facebook recipes on the work PC. You’d reckon if you… Read more

worked in a store, you would know a little bit about the products you were selling, but not this knucklehead….

Go to Reece or Bunnings or anywhere else, don’t waste your time with these guys. 0/10.

Employee of no help whatsoever – A friendly NZ employee at Tradelink Cleveland QLD 4163 is unfortunately hopeless if you need advice or assistance! I had a major water pipe burst and she had absolutely no idea of what I needed to fix it! I spelt it out for her item by item but she has no knowledge of plumbing and I left empty handed! Went to Reece Capalaba and had the parts in… Read more

minutes!

This store has NO plumbers available for advice. It’s pretty well a DIY store as you get little or no help! If you know exactly what you are after then it’s OK but there it all ends, just blank stares!

Sells items they don’t have – I had my online order cancelled 10 days after purchase I was told it was due in on the Monday after following up in store 7 days after purchasing as to when the order would show and then on the Tuesday I get an sms saying it’s cancelled Time wasted and I could have purchased elsewhere during the sales I won’t be walking in a TradeLink store… Read more

anytime soon Customer service was no help and I’m still chasing my credit amazed they still trade with these kind of ethics

Excellent service from Troy at the Mitchell store – Troy was so kind and went above and beyond to help me with my purchase. Very patient and would highly recommend Troy to advise and assist in any product purchase. Thank you, Denette Baker.

Don't Bother – When we built our house we were advised we had a special upgrade on our kitchen appliance. The “upgrade” was Blanco was stopping imports to Australia and they had stock to clear. Tradelink did not advise this. 3 years later my oven class door exploded near my kids. Called Tradelink and was advise to they will make a claim. Happy to talk to and… Read more

nice but after a few follow up calls, no calls were returned and I was without an oven for 8 weeks. Dishonest in the first place and incompetent to the end. FYI Blanco class doors are notorious for exploding and they would know this. I have had to buy a brand-new oven and and pay for removal and install. DON’T BOTHER!

Hopeless service – Bought several bathroom items late last year and unknowingly was quoted the incorrect item which I had to have installed as the plumber was on site (this will cost me nearly $1000 so sorry doesn't cut it!) Invoice was sent to incorrect person. Had to contact them to ask if goods were there! Thought I would try my luck again and just purchased a… Read more

sink and tap - after paying and giving them all the details they get the phone number incorrect once again. Said they called and left a message but could not have as the phone number was missing a digit! - You don't have to tell lies you just have to pick up your game and get the customer details correct - this is so frustrating dealing with this sort of incompetence

Terrible Warranty Service – Very helpful when purchasing, I bought an entire house worth of plumbing fixtures. Have a problem, refer to Agency we buy from, Agency , refer to Manufacturer. Hot Tip- buy at Bunnings ! No questions asked on a warranty return and they dont kick the can down the road. I would never support a local suppliers again. If a small local business can stand by the products they sell, shop elsewhere!

TERRIBLE SERVICE from misogynistic males @ Klemzig Store – Went into Klemzig store to enquire about a toilet product a tradie had told me about. 3 males ignored me, (just standing around) eventually I was responded to by a male. He did not know what stock they had. He said we don't stock many toilets, so then he should know their prices if they don't stock many?!? Nope his response was we do different… Read more

prices for different people. So clearly favouritism plays a part here. Please avoid this store Choose a store that is NOT stuck in the 1950's that actually treat women as equals.