It matters who you get in bed with
I've been a mostly satisfied Tradelink customer for more than 20 years but now that I know their parent company, Flethers, is helping to build Adani's Carmichael mine I will be getting my supplies elsewhere. Today, out of control bushfires surround my community. Blind Freddy can see the fires and the climate are more extreme and the evidence is clear that building new coal mines is just about the stupidest thing we could do. It's convenient for me to source materials from Tradelink but I also have a conscience to deal with. I'm no Terminator but when Tradelink cease supporting new coal mines I'll be back
Buy from Tradelink and you are helping create the Adani mine
Here on the eve of catastrophic fires across NSW, Tradelink, based in NZ, is helping Adani to build one of the world's biggest coal mines. Tradelink, until you change your minds you will be getting 1 star reviews - and if I could it would be 0 stars!
Not happy with link to Adani
Tradelink is working with Adani to create a coal mine in the Galilee Basin which will add huge amounts of carbon to the atmosphere greatly contributing to global warming and the climate emergency the world is facing. I expect their products are fine, but I would not shop there until they stop working with Adani.
I can live without this one
Fletchers in NZ own Tradelink and they are joining with Adani in Qld to create a coal mine that will add vast amounts of carbon into our atmosphere. Plus use our valuable underground water (for free). Many of Trandelink customers will have children who will be greatly affected by this carbon. Warmer temperatures, drought, floods and extreme bush fires. Please boycott this company.
3 Stained toilets
I purchased all of my tap fittings and accessories for 3 bathrooms,kitchen and laundry for my complete home renovation from trade link 21/2 years ago. After 12 mths the tap fittings developed bubbles on them (this is the surface separating from the layer underneath) I called trade link and after a conversation blaming me for using the wrong cleaning products on them they reluctantly replaced them. I had also noticed that after 12 mths all 3 toilet seats had begun to stain. I emailed tradelink with photos and information and asked that the seats...be replaced. Again I was blamed for using the wrong products and after a lengthly email stating that there had been no other complaints they said that they would not replace the seats. I have purchased new seats that look clean but don't fit the toilet like they should. I wish I had looked at this website before purchasing from trade link as it seems there is a very common pattern and it also look like they have no interest in their customers. Never again Tradelink!
Poor Service - Hoppers Crossing
Went to the Hoppers Crossing Store Saturday 9th of March. Given price by staff of $799.01 for a Caroma Urbane Cleanflush® Wall Faced Invisi Series II® Toilet Suite. Went to pay & Manager called from out the back as staff member couldn’t complete the transaction. Manager said it was the wrong price. It was your staff member that gave me that price!!! Walked out in disgust!!
Don’t waste your time
Don t bother with Tradelink. Shop elsewhere
I have had a trade account for nearly 20 years with Tradelink.
Every time I buy gear from them I need to carefully check the docket as they invariably overcharge for items.
I then have to highlight these and send the invoice to them and then wait. Then I have call days later and follow it up.
They won't even bother to match competition prices.
They charge items to my account under other businesses names apparently by accident.
I can't actually believe how bad the business is and how they treat loyal customers like us.
Today I am closing my account.
Do Not Buy a Decina Corner Bath
I purchased a Decina corner bath from Tradelink last year during my bathroom renovation. The first one arrived with a scratch and the following 4 delivered all had dents in the bath mold at the top. Seeing as the bath was high gloss it was very noticable and unacceptable. The Decina reps were very rude about it and tried to blame me as the customer for being picky. In the end I requested a full refund from Tradelink. This was granted but no compensation was offered for the months of delay caused to the project by the poor product quality a...nd lack of customer care from the manufacturer. Tradelink were polite and delivered each bath without additional charges but that's all. In the end I ordered a Lanark corner bath from Eagles. It was made to order and perfect first go!
- Verified customer
Worst experience ever
I was at the Campbelltown store and was served by Alexander the GR8, named Mick. One customers in the store, being a layman took the sample of what I want. This guy was so rude, instead of suggesting, he vomited three, four brands. I said I don't know about the brand, all I have is a sample. His immediate response is, you should know before you come here, "I can't run around 10 -15 times for you. I was just watching his attitude, very bad customer service. Terrible customer service. I would suggest Trade link to employ people, who like to serve others, not terrible ones like this. No wonder, why no one comes to this shop, teach your people right attitude, if you are serious about running a business.
Poor After Sales Customer Service and low quality product
I purchased 5 Raymor Wall Hung Toilet Suites from Tradelink for a large home renovation. After these were installed and used for a few months, we noticed Rust coming through to Stainless Steel wall plates/toilet buttons. I contacted Tradelink, went to see them and emailed them photographs of what was happening. They tried to blame the cleaning products that were being used as the problem and offered me ONE replacement button. I purchased 5 yes 5 toilet Suites and then after the problem was getting worse and I contacted them again, the woman...at the shop started to ignore me and my requests for assistance. I spent thousands of dollars on these products and as the cisterns are fitted behind the tiled walls, it's very difficult to pull them out to get them replaced. If I could I would...... But they've lost me as a client and we will never buy another Raymor product for our Renovation Business. Your loss Tradelink! I am a big spender on renos. Please buyers beware of these inferior, so called, Stainless Steel poor quality Buttons with little to no after sales help.
Poor customer service
I just called the Norwood store earlier today and the lady that picked up the telephone was rude. It seemed that I had inconvenienced her with my question and then she gave me the pricing on a different unit. I didn’t even bother asking any further questions. I guess my business isn’t required, I’ll take it elsewhere.
Taren Point NSW
12 months ago I went into the Taren Point store and I could not believe how dirty and uncared for the newly renovated store was. To add to this the staff and customer service was absolutely terrible.
Only returning to the store recently, I was totally amazed at what a transformation the store has had.
I was greeted by Michael who greeted me as soon as I walked into the store and helped me with picking a new sink mixer for my kitchen.
I mentioned to Michael that I came in the store 12 months ago and was totally taken back by the horribl...e service after waiting at the counter for several minutes while 3 staff waited for each other to help me. After hearing this Michael said he had only just taken over the store and apologised for any unhappy experience I have had in the past and offered a trade discount which I happily accepted. I will definitely be recommending Michael and his team at Taren Point to my friends and family in the future. Thank you very much.
Poor Customer Service
The store in Sumner Park never seems to have the items in stock - but they seem to get the items within an acceptable time frame. The customer service can be sometimes good and then again as bad as it gets . I would stand at the service desk - no customers and the three staff members would remain seated , stare at the computer screens and pretend I don't exist. Reluctantly one will eventually come over and serve . I ask them whether the 6 meter length of steel strut can be cut so it will fit in my car - they refuse to help. I eventually ...managed to get a hacksaw and cut the steel strut myself which took considerable effort - I have no intention to ever go to another Trade Link- considering what they charge for their goods they should offer a better service .
Acceptable product, poor service
Bought shower mixer & mixer tap. Had a warranty claim on the shower tap. Had to chase them up 3 or 4 times. 2 weeks later they admitted something went wrong and finally actually contacted the plumber to come and fix the problem.
Great service before we bought the taps, but it seemes clear they didn't care too much once we had bought the products.
Won't be going back again.
The worst product I have ever purchased
I purchased a new freestanding bath on sale from a Tradelink store. When it was delivered the box was opened, falling apart and the bath had dirt and insects in it. When I called to complain, the sales assistant put me onto the store-room manager who condescending and unhelpful. He told me they wouldn't under any circumstances accept the bath back and I was being "picky" because packaging isn't important. Well now, we've tried to install the bath and the bottom isn't level!! The bath skirt sits on an angle 2cm off the floor (which had a sli...ght fall but not by much). Despite being screwed to the floor the bath wobbles. The bath skirt also has holes on each side where it's supposed to connect! Our very experienced plumber can't believe how shoddy the product is! He has indicated Tradelink probably sold me a defective product when I was supposedly purchasing a new one.
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