TradeTools

Great service and staff prepared to step outside the norm at Hervey Bay. Bought a replacement head for my line trimmer. Being an old fella I couldn’t get the old one off the machine. Those young fellas with “big guns” got the old one off and even fitted the newie. Couldn’t get better service anywhere.

Tradetools use to sell Trade quality tools, now they just sell anything that makes the most profit margin even if it does not work or up to trade standards leading to expensive errors on a job site. Management will not publish negative reviews on their website with screening occurring before publication. Staff made no effort to make contact… Read more

despite the quality issues and expensive mistakes made from using poor quality tools that offer no precision or reliability. Was looking for a trade quality tool but they only had amateur tools for what I was looking - drill bit depth stop made out of plastic.

Ordered a Makita angle grinder and diamond disc for a job. The grinder came after a week, cool, but alas no disc? Sent an email on their customer service website next day asking for them to clarify what was happening, still not heard anything back a day later? Pretty poor customer service unfortunately.

Dreadful and inconsiderate and won’t take responsibility when they stuff up and stuff you around. Even when you prove it they get rude and defensive and simply refuse to put things right. We had this happen twice with them, so we won’t be back. So… Read more

be warned, great if no problems, but if something goes wrong they won’t help at all, even if they caused it (eg sent you broken goods).

TradeTools are in my experience, the best tool retailer around. I have been to several other big brands, and have not found them to be nearly as helpful, knowledge and respectful, as the people at Trade tools. I think a lot can be said for the "culture of a business, and TradeTools clearly are a cut above . also, their home brand equipment -… Read more

Renegade industrial is both excellent quality, and price.

I'm really stoked with your service! thanks so much!!

Trade Tools in Toowoomba would have to be one of the best tool stores in town. Lots of very helpful and knowledgeable staff, cool inside unlike the sauna that operates at another popular tool shop down the road. I needed two new nylon ends for my panelbeaters hammer. I saw a pair advertised on their website but the guy at checkout advised me that… Read more

they won't fit my hammer. He then spent about 15 minutes on his computer hunting down the right ones. The only place that had them was an overseas supplier. I asked how long will they take to get here and how much. He says "No more than $20 and should be here in a week." He was right. They turned up a week later and exactly $20. I will be shopping there again!

Be careful (well resolved with good customer service) – Be careful with buying via profoma invoice, they charged 2x delivery fees for 1 item and I didn't realise till after I paid. Trade tools initiated a refund for the delivery fees incurred, the issue was well resolved)

Ordered 6 items on the 31/07 and have only received 5 . I have contacted the company several times and even got told it was awaiting collection at my post office when tracking shows even now that it is still in Adelaide . Customer service is nonexistent in this company .

DO NOT BUY FROM THESE PEOPLE According to my bank statement I purchased a Renegade15 PCS hole-saw kit (Industrial RIHSK15) In June 2025 from the Burleigh Shop – Well to be exact the charge hit my bank account on 17th June 2025. Neat little piece of kit, came in a neat little box so I can keep it nice and orderly. Used the 120mm hole saw that day… Read more

and all is well, that is until yesterday where I went to use the 92mm. Won’t fit on the spindle as the thread is dud. Won’t fit on my old spindle for the same reason. Old hole saw will fit on the new spindle and the old spindle as well. Don’t you hate it when you buy a piece of kit, to sit on the shelf so it can be use on the next job and, when it doesn’t work, waste time going back to the yard to fined the old kit and get the job done? Went to the shop the same day and spoke to the likable Jarrad who agreed the 92mm hole saw cutter’s thread was damaged and not able to be screwed onto the spindle. He went to the shelve and picked up a new one which screwed straight onto the spindle and he said “here you go”. Sweet I thought. Then he said “Do you have a receipt? I said “No mate it’s on your system” And this is when it got rather silly, he said “without a receipt, I can’t do it”, “what I can do is sell you a replacement at a discount”. What would you say? So, what I think this Company sell tools that may or may not work and then try and charge again for one that may or may not work. Well, that appears to me to be my experience.

Have had a nail gun to be repaired was told it was ready to be picked up been in 3 times to get the gun never is there no phone call wanted money back was told no refunds used the gun once 30 nails and stopped .

After waiting nearly 3 weeks on a auger for my drill, I decided to email them. There excuse was that it wasnt in their warehouse yet. Why advertise an item that isn't in stock? I could have driven 2 hrs to the nearest town to buy it. No apology. Bad form

Stone Age Timelines – well, we are living in first world country and in 21 century, yet you place a small order hoping that you will get it in couple of days but wow, I was mistaken days by weeks. Placed an order on 5 Feb and expected order delivery is 17 Feb -- that too paid not even free delivery.

Mig welder gun does not work – Brought a renegade mig/arc welder. The mig gun doesn't feed properly. Poor connection on grounds/trigger. Abysmal product and support, I've had the product for a few years and only just started using it out of the box in the last few months. Yet Trade tools is saying I'll have to pay to have it repaired and posted, this is a real inconvenience as… Read more

I live in Victoria. Do yourself a favour and don't buy Renegade brand the quality is not there, it's low quality.

Fake Reviews – I have purchased a few items from Trade Tools over the last few years and been happy with my purchases. 4 years ago I purchased the Origin 2.5HP compressor with the 50 Lt Tank and it has had very minimal use as I've done 3 jobs with a nail gun totaling about 6m of fencing and while it's lived under cover in the garage it's pumped up a few bicycle… Read more

tires. Still looks like new and I was a bit surprised the piston seemed to labour and seize after such a short working life that would've been less than 15 hours. Thought I'd do the right thing and put a review online saying the same about my experience. As yet still not published on their site, then I looked at their other products. Cannot find a review under 4 stars, and even those are still glowing about the product. Have a closer look at all the 5 star reviews and you can find 3 reviews from the same reviewer, claiming to be in 3 different occupations and gushing about how good the product is. Then have a look at the Google reviews, lots of short glowing 5 star reviews and a lot with no identity. I'm sure the brand name products they stock are good, the staff are knowledgeable, and I've had no problem with other purchases. Just make your own judgement about the Trade Tools own brand stuff because I don't think you'll find and honest review.

Use a different courier – This review is feedback on your choice of delivery service more than anything. I actually still haven’t received my product because of StarTrack. Driver tried to deliver to wrong address apparently when I was home all day. Called customer support and gave permission to drop off unattended. Got a text back saying I can collect from a depot more… Read more

than 60km away from where I live. Called them again, still not here and I honestly don’t believe it will ever arrive. I think you should look at using a different courier. Check their reviews and you’ll see I’m far from alone.

Do your research – So if you want 3 years warranty shop at trade tools if your happy with 1 year go on Amazon and you will save significant amount with some brand tools example Makita rapid charger is $120 and is 79 on Amazon no point paying more for the same product. Do your research these guys bump the prices up heaps you can source tools elsewhere for cheaper… Read more

tradetools marks up everything to ensure profits therefore your not getting the best deal as they mark up heaps they will make you feel like it's the best deal and for some things it is otherthings definelty not. All I'm saying is if your going to spend 4 grand on power tools trade tools may not be the best place to go anymore. They made 10million last year so they definelty are charging a bit more for things.

Time wasters – Waste of time. No dispatch after two weeks. Trade tools cancelled the order after two weeks. Said there were logistical issues. My guess is they misquoted the freight and didn’t want to cop the extra so they passed on the inconvenience to me.

Online Sloooooooooooow, quicker to buy from store or elsewhere – Ordered 22/6/24, all items in stock, could not find order in order history, asked for order to be added to order history, then the order date changed from Last FY to 1/7/24 This FY. Order number changed too. Inquired and was told that payment took until 1/7/24 to be processed from PayPal. I found this odd as I got order confirmation on 22/6/24… Read more

from TradeTools that order accepted. PayPal sent me confirmation that payment sent 22/6/24 not 1/7/24 as TT insisted. Did not appreciate getting wrong information. Got Email stating all parts in and order being prepared for a Friday then get an apology Saturday saying not all parts in. Chase it up next business day and still days off being sent.. Finally delivered 11/7, courier got it here in 1 day, that was excellent of them. So 18 days to get an order together I would consider a tad slow. I'm sure there are many factors that contribute to this delay but from a customers' perspective it would have been a lot quicker to go to the local store. I did ask if it would have been quicker to change the destination to the local store and pick it up from there, but apparently that would have made everything more complicated. I think you need to streamline the process. That's my rant,

Would not go near them with a 10ft Pole, and urge anyone not to shop there – Absolutely woeful. i and apprentice placed an order in the thousands and was waiting over two weeks for the order, all i received was an email stating that the product was being sourced. so weeks go by and i start chasing it up.. after calling three times and being told i would be called back after each time , I'm finally told that a; they do not… Read more

have the product and b; they have no way of getting it as it has been 'discontinued'. Honestly highly disappointing coming from a company that raves about their excellent customer service and values on there on-hold music on the phone. the most disappointing and infuriating point about this whole ordeal is that the exact same product that comes in a kit is still to this day is marked as available, despite them having told me its not and they couldn't send me the product from that kit either. and not only that the horrible customer service coming from the team member that i spoke to could not have cared less that i had just spent 5 weeks pay and had been waiting over two weeks and all they could offer was my money back. no deal for another item, no price match, no store credit, and absolutely no offer for any kind of sweetener for my hours of wasted time trying to communicate with them. They could not care less, they would rather send me away. too further the harm cause by this company i have now miss all of the EOFY deals that i had intended to use on this product, so now my time is wasted i have lost the chance to buy from anyone else for a decent price.

Insane delivery costs! – If you don't live close to a store, don't even bother looking at large items. $1,300 delivery for a $1,000 tool cabinet... I've shipped cars across the country for less than half that price!

Failed to Provide as Advertised – Ordered The PH140E-P Ego multi power head kit from there Black Friday Sale .Was reduced to $399 from there normal price of $629. I later received a email saying they were trying to locate stock and would send it when it arrived . I received another email later saying they couldn’t provide my order and would get a refund . .During this time the… Read more

product had returned to its full price and was being advertised on its website as available at full price. .And is still being advertised online as the date of this review . I have recieved my refund and did send a email to them asking the same question on this . You either have the product or you don’t , and should honor your advertised product I recieved no reply . Unfortunately I could no be confident in placing a order with this company again.

Great People and Easy to contact – The guys at Trade Tools are awesome. I missed out on a 40% sale on a welder, called in a week later and they were happy to honour the sale price. I’ve purchased a couple bulky welders and tools from here and have had a great experience. Free and fast shipping, Always quality products. Cheers guys.

Best products, excellent services, super fast delivery plus amazing Deals every week – Just another wonderful year with Trade Tools experience, never missed a singles delivery and arrived earlier than expected. Wouldn’t happier when you got your new tools in a lightning speed. Would recommend Trade Tools to everyone.

Excellent customer service – A big shout out to Anthony/Tony at the Noosaville store. This guy could not have been more helpful and friendly. Great product knowledge and outstanding cutomer service. Many thanks you are a gem.