Spent $1800 in a single order after chatting to their sales team about the products, kits etc. Everything was okay until the order arrived, I noticed that they sent two incorrect 56V batteries from two of the kits ordered. I promptly contacted their sales and customer service team with photos and requested for a return and replacement of the incorrect batteries. They acknowledge that they made a mistake and sent me order model batteries but at the same time tried to tell me that they are the same as the newer ones (which they are obviously not ...

It says something about Trade Tools as a highly regarded business when not only are their customers happy to plaster their work vehicles with TT promotional stickers, but they are also prepared to pay for the privilege!
Good on you, Greg and all the rest of the Trade Tools Team!

Took my Trade Tool Blower to have the fuel line that had perished repaired. I got a call about 2 weeks later to pick it up. To my surprise it was fixed at “No Cost”. Thank you so much Tweed Heads Trade Tools. Great Service. Highly recommend your Business.

Purchased Metabo combo kit. Delivery to Sydney was prompt even under current delays with tracking all the way. After sales service and follow up is excellent on all queries I had.

great company, purchased my item from them in victoria, came from qld in reasonable time considering covid19. they have great communication via email and text for tracking of items. and provide great choices online.

I ordered an item after a week I had to contact them to find out they didn't have one in stock as it said on there site. refund still waiting

I recently placed my first order with Trade Tools of Qld. I was impressed with their great prices, free and prompt delivery to NSW, and prompt reply to my questions. Great to deal with such a customer focused company, thanks guys,

I ordered a De Walt combo online and assuming because it was in QLD that it would come ASAP but unknown to me they were out of stock and had to get from another store. I admit I was difficult and demanding but to their credit they were always polite, courteous and helpful and once they had the goods I had them the next day so I am happy and appreciate their patience with me. I will recommend them and will shop with them again if the price is right.

First time I've ever used or owned one of these saws and ok for the price but honestly expected better from the RENEGADE brand, the 2 things that really irritate is the cheap and nasty chain to secured the saw in the closed position to be able to carry it instead of using a sliding pin, the other big issue is the run out on the saw blade itself, has a fair bit of wobble for a brand new saw , one thing that is good is the soft start and relative low saw noise level. It's ok for an entry level, DIY saw but will be upgrading

Great advice and cheaper than Bunnings Trade. had a difficult job and my usual products overheated and chipped the edge of these tiles. Look forward to getting the job done now.

I purchased a stapler from TradeTools and there was a muck up with the order which was my fault. The company emailed me to tell me something had gone wrong then sent off the item straight away and could'nt do enough for me, very impressed

Took my paslode trimmer and my paslode frame master in for repairs and they quoted me for parts that did not need replacing on both guns and quoted me double the price of an independent authorised paslode repairer I will never go there again and I recommend nobody else get they tools repaired from there

I have tried More than once to get an invoice emailed . They claim that my address was misspelt ,after providing the correct address they still have not sent my invoice

Bought the 8 draw 91 piece sidchrome tool kit.
Packaging was excellent
Delivery was quick to Maroubra Nsw
They even gave me a free 6 piece screwdriver set worth $17
I would highly recommend this company

I purchased a Renegade Industrial Pedestal Fan from Trade Tools.
The Fan parts:
It has a Motor, Fan Blade, front & rear protective Grills, a Base, Power cord and Switch.

Here is the list of the parts that the warranty card excludes & does not cover:
Plastic movable or removable parts, Motor, Fan Blade, Grills, Base, Power cord & Switch.
Now this means that the entire fan is excluded. It also states that it not covered for commercial use.
The only thing that isn't excluded from the warranty is the cardboard carton that it came in.

I have had warranty issues with this company before and its like getting blood out of a stone to get a refund or replacement even if the tool has not been used. ...