They did not provide the correct items as advertised or per my order.
Spent $1800 in a single order after chatting to their sales team about the products, kits etc. Everything was okay until the order arrived, I noticed that they sent two incorrect 56V batteries from two of the kits ordered. I promptly contacted their sales and customer service team with photos and requested for a return and replacement of the incorrect batteries. They acknowledge that they made a mistake and sent me order model batteries but at the same time tried to tell me that they are the same as the newer ones (which they are obviously not ...e.g completely missing a gauge feature). After days of liaising with their team in attempt to effect return of the incorrect items for replacement, I'm being told that they expect me to take a full day off work to stay home to personally handover the return parcel to their courier as their couriers don't work in any time frames. I haven't been able to use 2 out of the 3 batteries I ordered and paid for because of their mistake and am yet to get a clear answer as to if they are still even intending to pick up the incorrect batteries and send me the correct ones. It is honestly proving to be both frustrating and extremely disappointing dealing with these guys. It is growingly doubtful that I will see the correct items anytime soon, if at all.
Been buying from Trade Tools for years, an A grade business with AAA service and great value products!
It says something about Trade Tools as a highly regarded business when not only are their customers happy to plaster their work vehicles with TT promotional stickers, but they are also prepared to pay for the privilege!
Good on you, Greg and all the rest of the Trade Tools Team!
- Verified customer
Took my Trade Tool Blower to have the fuel line that had perished repaired. I got a call about 2 weeks later to pick it up. To my surprise it was fixed at “No Cost”. Thank you so much Tweed Heads Trade Tools. Great Service. Highly recommend your Business.
great company, decent prices, good communication via email and text
great company, purchased my item from them in victoria, came from qld in reasonable time considering covid19. they have great communication via email and text for tracking of items. and provide great choices online.
Great prices, great service
I recently placed my first order with Trade Tools of Qld. I was impressed with their great prices, free and prompt delivery to NSW, and prompt reply to my questions. Great to deal with such a customer focused company, thanks guys,
I was a difficult customer
I ordered a De Walt combo online and assuming because it was in QLD that it would come ASAP but unknown to me they were out of stock and had to get from another store. I admit I was difficult and demanding but to their credit they were always polite, courteous and helpful and once they had the goods I had them the next day so I am happy and appreciate their patience with me. I will recommend them and will shop with them again if the price is right.
Renegade 14" Dry Cut Saw 355MM.
First time I've ever used or owned one of these saws and ok for the price but honestly expected better from the RENEGADE brand, the 2 things that really irritate is the cheap and nasty chain to secured the saw in the closed position to be able to carry it instead of using a sliding pin, the other big issue is the run out on the saw blade itself, has a fair bit of wobble for a brand new saw , one thing that is good is the soft start and relative low saw noise level. It's ok for an entry level, DIY saw but will be upgrading
Many thanks to Michael fromTradeTools Archerfield for his expert advice on cutting extra hard floor tiles.
Great advice and cheaper than Bunnings Trade. had a difficult job and my usual products overheated and chipped the edge of these tiles. Look forward to getting the job done now.
Great item great price
I purchased a stapler from TradeTools and there was a muck up with the order which was my fault. The company emailed me to tell me something had gone wrong then sent off the item straight away and could'nt do enough for me, very impressed
Rip off on tools repairs
Took my paslode trimmer and my paslode frame master in for repairs and they quoted me for parts that did not need replacing on both guns and quoted me double the price of an independent authorised paslode repairer I will never go there again and I recommend nobody else get they tools repaired from there
When is a warranty not a warranty
I purchased a Renegade Industrial Pedestal Fan from Trade Tools.
The Fan parts:
It has a Motor, Fan Blade, front & rear protective Grills, a Base, Power cord and Switch.
Here is the list of the parts that the warranty card excludes & does not cover:
Plastic movable or removable parts, Motor, Fan Blade, Grills, Base, Power cord & Switch.
Now this means that the entire fan is excluded. It also states that it not covered for commercial use.
The only thing that isn't excluded from the warranty is the cardboard carton that it came in.
I have had warranty issues with this company before and its like getting blood out of a stone to get a refund or replacement even if the tool has not been used. ...Example: A couple of years ago I purchased a Touch-up spray gun from them and it was broken in the box, and they did not want to replace it even though it was quite obvious that it had not been used. From my experiences, well, lets just say that one way or another returning faulty products to a Trade Tools store inevitably always turns into an argument with staff. Also, I don't know why they call themselves "Trade Tools" because 99% of their Tools are only warrantied for domestic home use and specifically state that their warranties do not cover their tools if they are used commercially.
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