Travel with Kit

Travel with Kit

Travel with Kit

29 reviews

83% · 244 · 14%

Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
Customer Service


29 reviews
Andrewsydney33 posts


They're pausing the sale of policies but still advertising here their brand with no mentioning of pausing operations. Show details
Happy customer.
Happy customer. Victoria5 posts

Quick refund

Sadly we had to cancel our holiday to Norfolk Island because of Covid .
Notified Kit on Tuesday and money was refunded in our account by Friday. Fantastic service. We shall rebook when we can and insure with Kit again.  Show details
Stephen Montague
Stephen MontagueSydney, NSW2 posts

Very flexible policy

When travel dates changed I was able to adjust the policy dates with no hassles.
The conclusion I have is that the policy was very flexible. I believe that a good company should offer flexible products.  Show details
Leanne C.
Leanne C.2 posts

Best travel insurance ever

Very easy to identify which policy best suits your needs. We had to cancel our trip to NZ last year due to Covid. As we had purchased the policy prior to Covid, Kit refunded in full within a matter of days.We have used kit several times and have a current policy, for our upcoming trip to NSW. Would not insure with any other provider. Show details
Elizabeth A.
Elizabeth A.

Good cover and fast response

This was my first time using Kit travel insurance. My basic policy was well priced and easy to set up. I had to cancel the trip due to Covid. Kit's online claims service was good to use, with clear guidelines. Once I had all my documents in order, my claim was processed quickly and I received the full amount back. I'm very happy with Kit travel Insurance and would use them again.  Show details
AnneSouth East Queensland, QLD6 posts


Very comprehensive insurance cover with competitive pricing. So glad I found 'Travel with KIT'. So easy to understand & set up. My only disappointment was not being able to buy additional cover for an excluded pre-existing medical condition. Will definitely be recommending 'Travel with KIT' to my fellow travellers. Show details
Value for Money
Customer Service
MazSydney, NSW3 posts

Extremely Disappointed

Supposed value for money except if a claim has to be made. Contact was made with all the relevant paperwork to endorse my claim via their claim form on line. It stated that because of the present travel situation it could take up to a month for the claim to be processed. 3 months later + over 10 phone calls and numerous emails later - still no reply. Claim form and appropriate documentation resubmitted via from my personnel email account to but NO COMMUNICATION from them at all. I travel frequently and this is the first and last time I would ever use this company. DO NOT USE THEM. Show details

Surprise result

My overseas trip had to be cancelled owing to COVID. To my surprise and delight my complete premium was refunded to me. Not what I expected from an Insurance Company. Will use Kit again when next I travel. Show details
Libby Sydney
Libby SydneySydney, NSW2 posts

Took a while to process COVID cancellation claim but they came through and paid a full refund so we're very happy

We chose TWK because it was listed on the Seniors website, included a good discount for seniors and covered for travel to Iran. It was easy to set up online. Show details
Value for Money
JackSydney, NSW

Better than I expected

Covid-19 canceled my overseas trip. My policy (bought 5 months before my trip) was well passed 14 days cooling off period. To my surprise, I got my refund back within a couple of days. Show details
Gus C.
Gus C.2 posts

one of the best on the market, excellent policy

I am very pleased that i was directed to KIT by a friend, and as a result, I have taken out several travel policies with KIT. I am very pleased with the prices, particulary given that I am over 70, the cost is one of the best going to date, I would reccomend KIT to anyone who wishes to travel and have full coverage, and it is pleasing to know that KIT does NOT take advantage of it's older clients by bumping up the prices to a ridiculous pricing.. I am happy to say that in any futore travel adventures, that, I will certainly call KIT and arrange our policy. Thank you for the opertunity for me to thank KIT for the great service i have received in the past. Gus Campbell. Show details
cat21a2 posts

Kit came thru helping us at this difficult time

Yes good value.ues we lodged a claim staff were very helpful in processing our claim.Due to covid they were very busy so took a little bit to get our refund.this is first time with Kit.will use them again. Show details
Carlos3 posts

A stress free decision

Very valuable policy.
Easy to set up and understand.
Because of the Covic 19 my trip last March was postpone and your response and support could not be better.
I must thank your approach to my requirements as I found that dealing with you was stress free. Show details
SAT6 posts

KIT were everything you could want from a travel insurance firm

Excellent value. But more imortanly they are real people who are doing all they can to help their customers in these crazy pandemic times. Full refund issued with no questions at all when my travel plans were cancelled due to Covid 19. Just wish other operators were as helpful and honest. When travel resumes I will absolutley use and recommend KIT.

Thanks so much guys Show details

LellydwWide Bay-Burnett, QLD9 posts
  Verified Basic

Excellent Policy and Support

I booked my travel insurance with this company, and have to say what an excellent service I have received. The communication is instant and with these unprecedented times the response I got did ease the worry and stress of being stranded after my return flights from the UK were cancelled by the airline. The claim procedure on-line was easy to follow but you are able to log-in on-line to see the status at any time.
I would certainly recommend this company and use them again. Thank you. Show details

Questions & Answers

Bond · Travel with Kit

Are over 75 covered

Selina F.
Selina F. · Travel with Kit

Does kit have cruise holiday cover.

Happy customer.
Happy customer.   

Not sure about cruise. Don’t see why not if they have travel. Maybe contact them direct?? Good luck.

Steven D.
Steven D. · Comprehensive

Is there any size restriction on motorbike/scooter engine capacity to be covered for accident? Valid Australian license held, helmet worn.

Leanne C.
Leanne C.  

Sorry, I have no idea. Ask the insurer

Steven D.
Steven D.  

I thought I was. You do know you are on a Q&A forum which includes the insurer yeah? .......

See all Travel with Kit questions


Compare all Travel with Kit listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Maximum Age Covered 69 years old69 years old69 years old69 years old
Medical Coverage
Overseas Emergency Assistance $25,000$15,000$5,000Not Covered
Accidental Death$20,000$15,000$10,000Not Included
Emergency Dental$2,000$2,000$500Not Included
Pregnancy (max weeks) Optional cover for up to 32 weeksOptional cover for up to 32 weeksOptional cover up to 32 weeksNot Included
Resumption of Journey $3,000$1,500Not IncludedNot Included
Hospital Cash Allowance$200 per day, up to $6,000$150 per day, up to $3,500$100 per day, up to $1,500Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Covered
Loss of Income$12,000$5,200Not IncludedNot Included
Permanent Disability$37,500$15,000Not Included$15,000
Luggage & Personal Effects
Theft of Cash $1,000$300Not Included$1,000
Delayed Luggage $750$500Not Included$750
Credit Card Fraud$6,000 as part of Travel Documents cover$2,000 as part of Travel Documents coverNot IncludedNot Included
Travel Documents / Passport $6,000$1,500Not IncludedNot Included
Maximum Single Item Limit $3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)
Luggage & Personal Effects $10,000$2,000Not Included$10,000
Personal Liability $3,000,000$1,500,000$1,000,000$1,000,000
Rental Vehicle Excess Optional ExtraOptional ExtraNot IncludedOptional Extra
Motorbike / Moped Coverage Included up to 50ccIncluded up to 50ccIncluded up to 50ccIncluded up to 50cc
Domestic Pet Care $650Not IncludedNot Included$650
Special Activities Packages
GolfOptional ExtraOptional ExtraOptional ExtraOptional Extra
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Visit official website

Contact info for Travel with Kit has affiliate partnerships. These do not influence our content moderation policies in any way, though may earn commissions for products/services purchased via affiliate links.

© Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of Further details in the disclaimer.