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True Value Solar

True Value Solar

3.2 from 691 reviews · View Statistics
Listing monitored by True Value Solar

Reviews

  • Value for Money
    5.0 (1)
  • Product Quality
    5.0 (1)
  • Customer Service
    5.0 (1)
  • Warranty Claim MadeYes (0) · No (1)
  • Purchase Price$3,200.00
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Greg F.
Greg F.Metropolitan Adelaide, SA
  • Verified

Five star service and install!

published
Value for Money
Product Quality
sunny
sunnyperth
  • 3 reviews
  • 2 likes
  • Verified

Worst customer service possible

published

Ordered solar panels in 2015 while the solar panels were being installed the installer drilled a hole through a water pipe I knew this because the brick started to look damp, I got a plumber to fix this problem and a handyman to fill sand and paint the hole. While the company has paid half of these costs the other half remains unpaid.
Tried to call this company numerous times and every time has got the runaround.

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0.0
(1,234)
  • Verified

Long wait time for customer service to respond but great outcome from True Value Solar.

published
True Value Solar
Marketing T.True Value Solar

Hi Ann, thank you for your review. Apologies for your initial experience, happy to hear your issue was resolved. Thanks, Mel.

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  • Verified

Broken tiles and no repairs

published

This was done back in 2014. I'm still dealing with the repercussions. Just felt like writing a review now.

Anyway. They came and installed the panels and left some broken tiles. This was done during the summer which doesn't rain much in Perth. It took me a while to notice the leaking because the leaking was small and I have insulation. When winter came and after there was enough water to sip through the insulation it started staining my Gyprock ceiling. I took them to consumer protection and they just denied everything. Went on this battle for a while.

Anyway, don't ever use them. I'm still dealing with it now and it will cost me a fortune to fix it. A lot more than what the panels are saving in electricity that's for sure.

True Value Solar
Marketing T.True Value Solar
True Value Solar
Marketing T.True Value Solar

Hi Louis, you still haven’t given us your details after multiple requests. This normally indicates your issue has been resolved; we’re pleased you need no further assistance. Thanks for choosing True Value Solar and enjoy the power of the sun!

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Andy
AndyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes
  • Verified

Dreadful service

published
True Value Solar
Marketing T.True Value Solar
True Value Solar
Marketing T.True Value Solar

Hi Andy, we have not received a reply, and can we assume you’re you don’t need our assistance? If you do, please reply with your full address, phone and T order number if you have one, so we can review your case. Thanks, Mel.

Wilks
WilksMount Beauty
  • 9 reviews
  • 6 likes
  • Verified

Awful customer service.

published

We recently had our system installed. We paid upfront thinking this would make things quicker. It didn't. It's been 3 months...the panels were installed 4 weeks ago and there STILL hasn't been someone out to inspect and connect it all. No one will answer calls or anything. It's ridiculous. Honestly wish I'd gone elsewhere. I think I'll be contacting VCAT.

True Value Solar
Marketing T.True Value Solar
Wilks
Wilks
Elvis
ElvisMELBOURNE
  • Verified

Execelent Service - True Solar- Value for money.

published

Fast and Furious installation process without any delays and excellent customer service. All staff are very helpful and cooperative. No issues so far, don’t think I will have in future too.

True Value Solar
Marketing T.True Value Solar

Hi Elvis, thank you for sharing! We are so happy to hear that you had a positive experience with us! Please let us know if there’s anything else we can do for you. Many thanks, Mel.

Glenn
Glennnambucca heads
  • Verified

Clean Neat timely Hssle Free Install

published

Kane and Matt from DMA Electrical installed my 5kw 17 panel system yesterday and did a great job. Nothing was a problem and answered any questions I had with pleasure. Very neat install and timely. Keep these guys installing True value. Happy with the process and all aspects of purchase. Well done Kane, Matt, Yunoos and George. Cheers

True Value Solar
Marketing T.True Value Solar

Hi Glenn, thanks so much for sharing, we live for customer feedback, and it’s especially sweet when we hear we’ve made a customer happy and done a good job. Do let us know at any time if there’s anything else we can do. Many thanks, Mel.

Glenn
Glenn

All good. Highly recommend TVS. Thanks

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0.0
(1,234)
Jas
JasAdelaide
  • Verified

Absolutely incompetent and still holding onto deposit after cancellation.

published

I ordered two seperate systems for two seperate properties. This proved far too difficult to manage with many a delay hundreds of phone calls and the site assessor not adhering to scheduled time frame becoming disgruntled and turning power off to house and existing solar array(installed by Tvs 2012). Resulting in spoiled food and solar inactive for 2 months only realised when electric bill received. Nathan Greenhill was the technician who done this captured on home cctv. Absolute cowboys with poor business practices and currently breaching consumer law by withholding deposit. Preparing civil litigation against this company and its practices....Be warned.....

True Value Solar
Marketing T.True Value Solar
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Luke Brittain-George
Luke Brittain-George
  • 7 reviews
  • 14 likes
  • Verified

Repeated problems, but eventually fixed.

published

Repeated issues with inverters failing and a CarbonTrack system that was connected to the 2G network. To their credit they do their job of fixing these issues eventually however it would be nice if their were fewer problems.

True Value Solar
Marketing T.True Value Solar

Hi Luke, apologies for your experience. Please let me know if there are any other issues, so that we can assist in resolving them. Many thanks and apologies, Mel.

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Lindsay
LindsayHealesville
  • Verified

It's good to deal with professionals

published
True Value Solar
Marketing T.True Value Solar

Hi Lindsay, thank you for sharing! We are so happy to hear that you had a positive experience with us from sales, installation and through to after sales! Please let us know if there’s anything else we can do for you. Many thanks, Mel.

Willie
Willie
  • 2 reviews
  • Verified

Couldn't be happier with my solar purchase from True Value Solar.

published

From the first phone call to the final day of installation, I have had my questions answered and the full process explained all along the way. I was contacted for all the inspections and the guys were always on time when they said they would come. That in itself was marvellous, as I have had many other workman who do not show up when they say. The installers were professional and courteous and cleaned up after themselves, which was marvellous. The system was explained and I felt that if I had a problem I could call and ask anytime and not feel like a dunce. I thank you True Value Solar for a very nice experience and would not hesitate to recommend your whole company from the sales man on the phone to the installation man at my home.

True Value Solar
Marketing T.True Value Solar

Hi Willie, thanks so much for sharing, we live for customer feedback, and it’s especially sweet when we hear we’ve made a customer happy and done a good job. Do let us know at any time if there’s anything else we can do. Many thanks, Mel.

  • Verified

Terrible after service

published
True Value Solar
Marketing T.True Value Solar
Olly
Olly
Pauld
PauldMelbourne
  • Verified

True Value Solar. Brilliant!!!

published

From the moment I enquired about Solar Panels, I found True Value the easiest to deal with, the most professional and the most knowledgeable. I was very impressed and they were the most price competitive for my 6.2kw system. I was constantly updated via phone calls as to the process and installation dates (which I changed twice), and nothing was too much. The installers were on time and very professional also. Everything was cleaned up and explained prior to leaving. I am very happy and highly recommend True Value Solar. Thank you.

True Value Solar
Marketing T.True Value Solar

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0.0
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Beng
BengGreater Melbourne (Outer), VIC
  • Verified

Could have been Excellent Service!!

published

Overall the service and install were very good except for one unfortunate incident. The contact for getting the quote, change of quote (from a Chinese inverter to a Fronius - which is far better quality), arranging site inspection and panel installation all ran very smoothly. The installers were very professional, careful and show great care before and during installation, even recommending a different configuration to the site inspector. Had a significant issue though in that scheduler made a mistake of not arranging installer for my original install date (a weekday which I stayed at home from work!). Made it up by agreeing to install on a Saturday without additional cost! Overall quite satisfied with my experience.

True Value Solar
Marketing T.True Value Solar

Hi Beng, glad you had a positive experience with us! Please let us know at any time if there’s anything else we can do. Many thanks, Mel.

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Read more reviews - page 2

Questions & Answers

Rohini Somaratna
Rohini Somaratnaasked

Provided True Value Solar phone number is not working. Need to contact you urgently. Got a heavy water leak due to incorrect panel installations.

No answers
Matt.M
Matt.Masked

Have had true value solar installed at holiday house which has been empty for months and keep getting huge power bills!!! Tried contacting TVS multiple multiple times by phone to get someone to check as doesn’t seem to be working with no response from TVS!!! Can someone please advise me on what I can do with this issue????

No answers
Simon
Simonasked

My bosch inverter resets its e-daily tally shortly after midday & has been behaving like this for some weeks. I’d like to know how to reset its time

1 answer
Simon
Simon

Nice After-Sales service

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Details

CategorySolar Retailers
After Sales ServiceNo
Solar Connection TypeGrid-Connected
Services ProvidedSolar Product Retailer
Clean Energy Council MemberNo
Discontinuation dateOct 2018

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