An extremely poor company, they simply did not care!
We could smell gas from under the cooktop and called Tuggeranong Plumming, a person was reasonably prompt with coming and attempting to diagnose the problem, no definite source but maybe it is coming from this problem which resulted in a $600 job (plus call out fee) which my wife booked in for completion that afternoon. This young fellow went away with all gas turned off everwhere. The afternoo return revisit did not happen, at bath time that evening, the lack of hotwater was found and due to the gas been off for a few hours, I couldn't get it ...relit in the dark. Finally the close of the next day, we received another call to say all plummers are sick and it will have to wait till tomorrow. Shelley asked that at least someone come and light the hot water system. No can do. There was not one 'sorry'. My wife asked for her call out fee and deposit to be returned, no can do, she will need to speak to management. Can I speak to management, no can do. Given the number of plummers in the ACT, use someone else. Dave and Shelley
My mixer tap turned on cold water, making shattering noise. Hot water have completely stopped and water is hammering. Rob from Tuggeranong Plumbing installed me a pressure limiting valve due to the high pressure in my area.Now the pressure is controlled and I am getting hot water and now no more hammering. Well done Tuggeranong Plumbing. You guys did an awesome work for me in two hours in a cheap price. Thanks.Will use again.
Great Customer Service
I and my husband have been using Tuggeranong Plumbing for more than two years, their staffs always leave the house tidy after the plumbing work and they are courteous. Their flexibility and reminder calls are great help for us as we both work full time. We appreciate that they keep us informed everything. Thank you.
Reliable and hardworking plumbers
Tuggeranong Plumbing are reliable plumbers. I have hired them for many jobs. Each time they come at the time which is convenient for me. The last job which I did with them was roof repair and they completed the job in three hours. Replaced my old gutters and flashlight which was damaged. Price was extremely fair for the issue and it included discounts. I would recommend them to anyone who requires a good quality company and service.
Excellent service from Tuggeranong Plumbing again. Thank you Rob who did a great job and advised us throughout the whole issue we had. The price and recommendations were all done in a very professional manner. We have already told friends and family about Tuggeranong Plumbing . Great work Rob. Thank you very much.
We had a blocked drain on a Saturday and didn't know what to do as the plumbers cost twice on weekends. I had no option I called Tuggeranong Plumbing based on my friend's recommendation. Now I feel like I have taken the correct decision. I told the plumber in person after the assessment that I have a budget for this work and he accepted it after asking the management. Since it was weekend she didn't charge me twice too. Happy to recommend this company for anybody who need plumbing works.
Fast and excellent service. The job which I thought will take one week they did it in three days. Also, much better price than the quotes I received from other plumbers. Plumber was on time everyday and had plans for the tasks for each day to complete based upon our discussion. Would like to appreciate his hardworking quality because he finished the job before the time specified. I couldn't be more happy and would definitely use them again.
Consistent and reliable plumbers
I have gone through Tuggerranong Plumbing to install a hot water system in my new house which we moved in recently. I had to reschedule my appointment many times due to my work and they were kind enough to understand it. They were on time, I explained the plumber where the unit should be installed and what should be taken care off. He had a great attention to details and did everything I said. Completed job within two hours, my brother also have asked about them if they can help him with the roof leak and they are going to him tomorrow. I am glad I was able to deal with them.
Would not recommend at all. $550 for a jet blast which didn't clear the blockage. They said they would have to dig up a hole to inspect the sewer. $6k to dig 2.4m to a sewer, quoted another $7k to dig up another part of the pipe. Fortunately the $7k was avoided after I asked them to do a jet blasting of the pipe which freed the blockage. But I had to suggest this – they didn’t even consider it. I felt like they were only interested in finding ways to charge as much as they could and didn’t spend much effort exploring or trying easier options t...hat could save a lot of money. They ignored me when I asked them for an itemised bill for the $6k invoice. So there is a complete lack of transparency in their pricing. Their quotes don’t appear to be related to the actual work that needs to be done – they appeared to come up with the quotes off the top of their heads without too much thought. Have since talked to another plumber and they were surprised that Tuggeranong Plumbing didn't even try an eel through the sewer which could have avoided the need to dig it up in the first place. So in summary, they fixed the sewer problem but felt like they saw me as just a cash cow rather than a valued customer. In hindsight I should have asked for a quote upfront and shopped around for a better plumber.
Quality work with affordable price.
They came out to help with improving the gas line to the house. Jason was very friendly and helpful and was thorough and clear in his explanation of what was needed. They then came out to do the work quickly. The work was done to a very high standard and we noticed the improvements straight away. I would be happy to use Tuggeranong Plumbing as they are plumbers who can be trusted and not like the local plumbers who rip off customers. Best price and guaranteed work.
I don't ever call for a plumber unless I really need to. Usually my son come over and help me with the basic stuff, but I recently had a broken hot water unit and couldn't do anything as my son was away. I just searched for emergency plumber in Canberra and Tuggeranong Plumbing showed up. Rob came immediately for help and fixed my hot water unit. I didn't expect their prompt service and thought they would come late. But to my surprise they showed up on time.
I'm thankful I found a decent plumber whoes rates were reasonable and would highly recommend them for their genuine work which includes a compliance and guarantee certificate.
Had Tuggeranong Plumbing come and do a quote to replace an inlet valve, cost of a new inlet valve $15-$30 at the most. Half an hour job if that, cost $412 plus gst. Have another plumber coming tomorrow for the same job quarter of the price. Would not recommend this company, maybe they just didn't want the job. But he could of done it there and then easy money. feel really ripped off still paid the call out fee of $49 plus gst.
A Happy Customer
I had employed the service of Tuggeranong Plumbing to fix a leaking tap in the kitchen and also to replace the shower tap. The Plumber who attended my property was very friendly and he seemed very knowledgeable. He did a very good job, and he gave me a pensioners discount as well.
5 star for the company and 5 star for the plumber.
Thank you Tuggeranong Plumbing.
Excellent Customer Service
Tuggeranong plumbers are very well mannered, they promptly responded to every call that we made. Recently they came to fix a leaky pipe near the water meter in our front garden. The plumber recommended moving the pipe to a more practical position which is something I hadn't thought of, but glad he did. Not only is the leak fixed, but I can make more of the garden now. All done professionally and would definitely use them again.Thanks guys.
I was quoted over $600 to replace a toilet cistern. Thinking that the cost was a bit excessive I went to Bunnings and purchased a replacement for $154. It took me 30 minutes to install but could have been quicker if I had experience. That saved me about $450. Note that according to the terms and conditions of Tuggeranong Plumbing overdue accounts are charged 20% per day. Yes, $20 per day! Look it up on the website. This company is being taken to the Supreme Court by Access Canberra.
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