are a joke!! no customer service, rude and dishonest
Cannot deliver on there stated contract, unwilling to provide polite customer service. Rude and talk over you. Even threaten legal action against their clients.
After 8 weeks waiting for deliver,( promised within 3 weeks) you must contact them to find out whats going on. The reception did not even know the job existed. I asked to speak to a manager and they advised we don't have a manager. Everything must be via email... I sent emails and they still have not responded.
No one from the Tuggeranong Plumbing oversaw the job, it was all sub contr...
Do Not Use
I wish I could give zero stars... It's a Friday, I called at 2pm, major blockage can't use any facilities, they advised someone would be out within 2 hours. 5 mins to 4pm and I receive a message, office is closing here is plumbers number. I call to confirm, he confirms, never turns up. 10pm no one has shown up, all of my texts and calls go unanswered. I trusted this company's word, they played me and left me without service. Do not trust, do not use! ZERO stars
Scammers And Thugs -- Don't Touch Them!
We were fed up with a leaking tap in the kitchen and called Tuggeranong Plumbing to give us a quote. $700, they said. You're joking, we said. Then they came the heavy, demanding $450 just to cancel the job (my wife, under duress, had put her signature on the tablet screen thrust at her). Eventually we settled for $150, for no service whatsoever, but only after some very nasty exchanges. We called the Master Plumbers Association of the ACT, who told us that Tuggeranong Plumbing were not a member of their association; that they've had a truc...kload of complaints about this company; and that we shouldn't touch them with a barge-pole (or words to that effect). For a long time now they've been under investigation by the company regulator in the ACT, but so far as we can establish, no action has yet been taken to put them where they belong -- in the clink.
Could not recommend. Will not use again.
The plumbers for my VERY basic garden tap x 2 replacement (quote by 1 plumber, then the work by another) were perfectly fine but the office is very difficult to deal with. Because I cancelled a request to also replace a washing machine tap - literally MINUTES after the work was booked - the office claimed they had to charge $80 ‘restocking fee’ to cover their costs for collecting the tap and returning it to the stockist when unused.
The work was booked in at 3.30pm.
I cancelled the washing machine tap at 3.58pm. Plumber arrived to do the wor...
Lying ripoff merchants
My parents got Tuggeranong plumbing out to fix a leaky bathroom tap.
I then got a text from my parents saying that it was a closed unit, they couldn't replace the washer and the whole taps would need to be replaced at a cost of $700.
This is complete garbage as I have replaced them myself previously. I got home, opened up the "closed" tap unit and fixed the problem in under 10 minutes.
When I called to complain, they left me on hold for over 15 minutes before I gave up.
These people are Scammers, don't have anything to do with them.
- Verified customer
Leaking Hot Water System
Great customer service before, during and after installation of my hot water unit. Could not recommend them highly. Very professional crew, punctual and experienced plumbers. The job was completed quickly and now we have no issues with my hot water unit.
An extremely poor company, they simply did not care!
We could smell gas from under the cooktop and called Tuggeranong Plumming, a person was reasonably prompt with coming and attempting to diagnose the problem, no definite source but maybe it is coming from this problem which resulted in a $600 job (plus call out fee) which my wife booked in for completion that afternoon. This young fellow went away with all gas turned off everwhere. The afternoo return revisit did not happen, at bath time that evening, the lack of hotwater was found and due to the gas been off for a few hours, I couldn't get it ...relit in the dark. Finally the close of the next day, we received another call to say all plummers are sick and it will have to wait till tomorrow. Shelley asked that at least someone come and light the hot water system. No can do. There was not one 'sorry'. My wife asked for her call out fee and deposit to be returned, no can do, she will need to speak to management. Can I speak to management, no can do. Given the number of plummers in the ACT, use someone else. Dave and Shelley
Would not recommend at all. $550 for a jet blast which didn't clear the blockage. They said they would have to dig up a hole to inspect the sewer. $6k to dig 2.4m to a sewer, quoted another $7k to dig up another part of the pipe. Fortunately the $7k was avoided after I asked them to do a jet blasting of the pipe which freed the blockage. But I had to suggest this – they didn’t even consider it. I felt like they were only interested in finding ways to charge as much as they could and didn’t spend much effort exploring or trying easier options t...hat could save a lot of money. They ignored me when I asked them for an itemised bill for the $6k invoice. So there is a complete lack of transparency in their pricing. Their quotes don’t appear to be related to the actual work that needs to be done – they appeared to come up with the quotes off the top of their heads without too much thought. Have since talked to another plumber and they were surprised that Tuggeranong Plumbing didn't even try an eel through the sewer which could have avoided the need to dig it up in the first place. So in summary, they fixed the sewer problem but felt like they saw me as just a cash cow rather than a valued customer. In hindsight I should have asked for a quote upfront and shopped around for a better plumber.
Had Tuggeranong Plumbing come and do a quote to replace an inlet valve, cost of a new inlet valve $15-$30 at the most. Half an hour job if that, cost $412 plus gst. Have another plumber coming tomorrow for the same job quarter of the price. Would not recommend this company, maybe they just didn't want the job. But he could of done it there and then easy money. feel really ripped off still paid the call out fee of $49 plus gst.
I was quoted over $600 to replace a toilet cistern. Thinking that the cost was a bit excessive I went to Bunnings and purchased a replacement for $154. It took me 30 minutes to install but could have been quicker if I had experience. That saved me about $450. Note that according to the terms and conditions of Tuggeranong Plumbing overdue accounts are charged 20% per day. Yes, $20 per day! Look it up on the website. This company is being taken to the Supreme Court by Access Canberra.
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