TUH Health Fund

TUH has consistently excellent service. Best from any organisation I have ever dealt with. Staff are kind and are very knowledgeable. Would never contemplate another health fund. Show details

Very Happy – I am very happy that I left NIB and joined Teachers Health their service has been very good. Thanks TUH Show details ·  1

TUH Care Coordinator service was exceptional – I cannot speak highly enough of the service I’ve had from TUH over the years. This review specifically is in regards to the exceptional care and service provided by TUH Care Coordinator, Josephine. Her advice was invaluable and assistance provided… Read more ·  2

by TUH in terms of fully funded physiotherapy after surgery was a huge help. Josephine went above and beyond any expectation of a health fund service. She explained what the fund can do to assist going forward which I really appreciate. I want to thank Josephine for listening, explaining and giving guidance. As an older person I felt valued and that is priceless.

I don't know what an experience as a new member of TUH would be so I'm speaking as a long term member who has fulfilled the necessary wait times in order to receive maximum coverage. I am very happy with the level of cover I receive with the plan I… Read more

have chosen. The monthly premium is a significant outlay for me and, like everything, continues to increase. I have been fortunate not to require hospitalisation or any other significant medical attention thus far so can only assume that my expenses will be adequately handled by TUH if and when my situation changes. TUH has been a quiet source of comfort in the background for many years, handling all my claims with care and professionalism. There is not one occasion when I have been disappointed. It operates as a first class entity out there in a competitive world. I fervently hope that I will never be in a situation where my monthly premium becomes less than the priority it is for me at this stage of my life.

We have been members of Teachers Union Health since the 1980’s. Throughout all those years TUH has proven most proactive and supportive in so many ways with optical, dental, physio, massage, orthopaedics, hearing, hospital etc etc etc. A recent example of proactivity followed surgery on a broken arm, where I was contacted by their Care… Read more

Coordination Service and offered free support for my rehabilitation. I did not have to request this service - it was offered! In the ensuing phone calls we worked through the best ways I could be supported (which turned out to be a series of specialist hand therapy sessions. - fully funded!) with regular checkins by a professional support person. I understand that help was also available with showering etc should I have needed it. I had previously received similar support (2014) following a heart event. Wonderful. My wife and I regard that TUH membership is our first priority each year as it definitely pays dividends, especially as we age. Thank You.

After my telephone call on 11th September, which was dealt with in a very respectful and informative manner, I made an online claim a few days later. The claim took no longer than 2 days and the items claimed matched what the Consultant mentioned. Very happy with TUH. Show details

Some people ask me why I am with Teachers' Health Fund, due in part to the fees that I pay in comparison to the fees that they pay for their private health cover. I run through the list of what I'm covered for, and they are amazed at the complexity of the extras I receive. Then I tell them that that isn't the whole reason I'm with them... The… Read more

highlight for me is their service standards. Not only are they always friendly, polite and thorough, they are so accommodating, that they go out of their way to inform me of exactly what extras I may not know that I can claim or what services I can choose to engage, regarding the type of procedure that I'm having or have had.

This voluntary sharing of the services or claiming that otherwise had been unknown to me has been a godsend during and after my two knee operations and for the upcoming eye surgery. Does your health fund deliver such a high quality of exclusion of claims and / or services that you could apply for, for the health issues you have had, have now or may have in the future? No, my silver level health cover with TUH will be the LAST bill that I will stop paying in this lifetime. I haven't been offered a reward or gift for writing this recommendation for TUH Health Fund. I was however, politely asked if I would consider writing a product review. These are my genuine reasons for being a loyal customer.

My advice to you is, be informed! Why don't you give them a ring and inquire about the benefits that you are missing out on and compare dollars for benefits gained?

Avoid Teachers Health Union at all costs. Customer service is appalling , provide totally misleading information, the communication process is an absolute joke, chasing answers/explanations that should be straight forward. The staff’s dismissive attitude make it clear they don’t value members. My experience with Teachers Health Union has been nothing short of appalling. I wouldn’t recommend them to anyone. Show details

Absolutely wonderful experience, terrible customer service, terrible value for money and absolutely 0 honesty. 10/10 would recommend. Show details

I changed over to tuh in 2024, and I’m very dissatisfied with how high they have increased my premium by. It’s all about profit, not putting their members first very disappointing. Show details

First rate review from Anne. Very professional and patient. Asked the right questions to find out my needs and came up with a very satisfactory decision for me and my family. Show details

We’ve been really happy with TUH as a family of five. Whenever I’ve called with questions about our health cover, the staff have always been so friendly, helpful and easy to talk to. They’ve never made me feel rushed and have always taken the time to explain things properly. Our cover works really well for our family and gives us peace of mind… Read more

knowing we’re covered for the things we need. It’s nice to deal with a health fund where the people are genuinely helpful and friendly. We’ve had a really positive experience with TUH and would definitely recommend them to other families.

I have been wit TUH for many many years. They have provided amazing service and support over that time. I appreciate they now have preferred providers all over the state. Show details

The service at TUH was exceptional when I called in regarding my membership. Anna was professional, courteous and provided all the information in plain English. I would recommend TUH to anyone seeking great value and even better customer service! Show details

I was very happy with the helpful service provided by Ann Lockwood to help us compare our policy with another, line by line so we could confirm which would suit our family needs the best. The communication was friendly, informative and timely with no pressure to assist us in making our decision. Show details

I spoke with Madeleine from TUH to get some advice regarding my wife’s surgery. Having previously found the medical system and private system difficult to navigate, and a number of contacts unhelpful, it was so reassuring to speak with Madeleine. Not only was she incredibly helpful but she acted with kindness. Often the medical industry can be very dehumanising, but this was not the case. A big thank you to Madeleine from TUH. Show details

Ann Lockwood contacted me to review my private health cover. In my opinion she went above and beyond to ensure that I had accurate facts available. She did not attempt a hard sell and was comfortable with accepting whatever decision I made regarding my cover. Show details

Ann Lockwood was incredibly helpful, kind and understanding of my needs and desired outcome from a health fund. She took her time to listen and considered all the facts before explaining my options to me in great detail. I will be keeping her contact on file to assist me further when the time comes. She went above and beyond from what I believe… Read more

her duties truly are. I feel seen and validated. Ann was the sole reason why i remained a customer of TUH.

I had made enquiries at Canstar about changing our health fund after over 50 years with TUH & wanting to exclude unnecessary extras such as pregnancy, IVF treatments ,etc & perhaps getting a more extensive cover for Pilates which I do as a preventative measure & don’t feel TUH caters for. They did recommend HCF & sounded good with a saving of… Read more

roughly $ 50 per fortnight & wanted a commitment immediately. We did decide to change but wasn’t told what the plan included. ( We were told the hospital level was Silver but not the Extras level). Ann Lockwood contacted us about the change & was very patient & clear about how the change would impact us & any future cover. She did a comparison which helped clarify exactly we would would miss out on with lowering our Extras cover & also explained that ‘ no excess’ isn’t over Ed any where except on the plan we were on! Overall she was very informative & patient while we decided what to do.

I was lucky enough to have Ann L contact me after looking at changing our cover to another provider. I could not have asked for a better person to help me understand all the ins and outs of what we had available as more suitable options. Ann was one of the main factors that we are still with TUH and if you have the opportunity to discuss your… Read more

cover options with her please make sure you make the time, it will be well worth it. Ann restored my faith in customer service and I will always be grateful that I took the time to listen and understand our options. Thank you again Ann.

I have been with TUH for over 15 years, have always found the claiming process easy and now with the app it is even easier. I have always had amazing customer service where they take the time to understand what my query is and how to assist. I recently had to alter my coverage and they took me through the different options and made sure I… Read more

understood what was covered, what wasn’t, and how to make the most of my insurance package. When I lived in Brisbane I was able to easily access their members hub and use the dentists and optometrists on site. A really great service and I’m really happy with their offerings.

In my correspondence and conversations with Ann Lockwood , I found her patience and understanding of my situation gratefully received as I have been a member of TUH since the very beginning more than 50 years ago and did not really want to change. Show details

Ann provided exceptional service when I considered changing my health fund to cut costs. She patiently compared my current cover to a new option and ensured I fully understood the decision. Her professionalism makes her a great asset to your team. Show details

I was unaware of this program and very pleasantly surprised and pleased. I have spoken to other TUH members about the home physio visits and follow-ups, and none of them were aware of the service. The home visit physio was excellent, and I had very good results, Show details