TUH Health Fund

I don't know what an experience as a new member of TUH would be so I'm speaking as a long term member who has fulfilled the necessary wait times in order to receive maximum coverage. I am very happy with the level of cover I receive with the plan I… Read more

have chosen. The monthly premium is a significant outlay for me and, like everything, continues to increase. I have been fortunate not to require hospitalisation or any other significant medical attention thus far so can only assume that my expenses will be adequately handled by TUH if and when my situation changes. TUH has been a quiet source of comfort in the background for many years, handling all my claims with care and professionalism. There is not one occasion when I have been disappointed. It operates as a first class entity out there in a competitive world. I fervently hope that I will never be in a situation where my monthly premium becomes less than the priority it is for me at this stage of my life.

I have to take a handful of prescribed tablets every day. My pharmacist advised me that one of my scripts wasn't discounted and that I should check with my health fund as they may fund part of it. I called TUH and was told that you would pay for… Read more

some of it for 2 Years as long as my pharmacist would print 24 months of statements. They did and I applied to TUH and received about $450 back. Thank you so much TUH; you have never let me down and as my time enters its final stage your help has been wonderful. I also must also thank TUH Care for all their assistance and especially Shannon Posow's for her patience and assistance with a silly old man. I should have done this thank you some time ago; I am so sorry for the delay. Thank you so much for all of your help and support. Rod Saal Member: 60015261

Saw the surgeon this week and when discussing fees he advised that he and the treating hospital are participants in an access gap fee which bought my out of pocket fees down considerably. I just wish to say thank you to TUH for working so hard for… Read more

its members in setting up this arrangement as it significantly reduces my cost burden. This is why I belong to a NFP health fund where the members and not profit are the driving forces.

My membership of TUH goes back to when I joined Qld Teachers Union Health Society in the late 1970’s and continued to the present day as QTUHS transitioned to the current national body. TUH always gives good coverage of a range of medical products and payment of claims is always within the quoted three business days and amounts are generally more… Read more

favourable than other funds. Quite frequently reception staff of medical providers comment to me that TUH does give the best value. The dental clinic at the Brisbane TUH Health Hub is a unique and outstanding asset of TUH.

The service I received from the staff member in the contact centre was exceptional. They were caring, kind, listened to my enquiry and confirmed back what I was phoning about to ensure they understood and could answer accurately. I appreciated the time taken to help me understand the details of my query and the warmth demonstrated. I have been… Read more

with TUH for 15 years and I appreciate the service and care provided in my enquiry as well as for my membership loyalty.

I had an inquiry regarding some medical tests that I had and the possibility of claiming through my private health cover.The staff responded to my questions over the phone quickly with knowledge and a touch of humour. An excellent service. Show details

I had a great experience in dealing with Gillian regarding my query on why I should stay with TUH. Whilst I don't agree with the logic of not being able to exclude items because I am a over 60's male and therefore reduce my monthly premium, she offered to also share additional comparison packages. thank you Show details

I've been a member with TUH since I was born so I never actively chose them, but I have chosen to stay! Over the years I have always been satisfied with the level of cover and customer support I've received - I really appreciate that the customer service team is located in Brisbane, and that the fund is not-for-profit. I would recommend them… Read more

without reservation.

I recently had to contact them about a problem relating to hospital coverage and waiting periods, and TUH chose to help me even though they didn't have to. This small gesture made a huge difference to me, and I am so grateful to Jacy and the rest of the team who made this happen. They also explained everything very clearly and gave me helpful information to guide conversations with my doctors.

I don't like that I need to have private health insurance, but I'm very happy that I can at least choose an ethical and compassionate insurer.

I recently had a surgery and long recovery, TUH are our health insurance providers. They contacted me after surgery and informed me of list of provisions that they support and pay for in my recovery. We were not aware of this and this contact from TUH was so grateful and supportive, at this very difficult time. I can't thank them enough. Show details

Having been members of TUH since its inception in 1972 I cannot speak highly enough of the professional and empathetic approach of all staff with personal support during extended hospital stays. Being a not for profit organisation means genuine costings and service. Show details

TUH have been amazing to deal with. I have had extra's cover for a few years now with them but I recently decided to move my hospital cover to them after being quoted an insane premium increase from my existing provider. It was easy, it was significantly less expensive and the customer service was so much better. Definitely 5 stars! Show details

I have been with TUH since 1978, when I commenced teaching. My claims have always been paid quickly. When our son had chemotherapy during the 1990's TUH meant we saw the same Dr every appointment. This was so beneficial. Despite the cost of private health insurance we have never considered stopping due to the support from the level of service given. TUH is a health insurance with integrity. Show details

We have been with TUH for several years and have been very happy with their very reliable service. I was particularly impressed when after a stressful hospitalisation I had phone call from a Tuh nurse to check up and encourage me for a number of weeks. Show details

My request to have my LHC loading reduced due to living outside Australia was dealt with effectively and quickly, in just a few days, and gave me a great result. Show details

TUH feels like MY fund. It may not be the cheapest and the claims may not be the highest, but it feels like the family doctor; the fund is looking after me. It's a pity that members do not have a choice to tailor a plan where the member chooses the areas of need rather than choosing from a list of pre-planned plans most of which is not relevant to… Read more

our needs. It would require some work with AI or someone better to come up with a website that would give this flexibility and hence cost savings to the fund and the member. All the other funds will follow; but they have shareholders.

I was very pleased that firstly I wasn't stuck in a queue for ever waiting for someone to answer the phone and the receptionist helped me instantly...easy and quick Show details

All interactions with TUH have been very informative. Staff have been very helpful and friendly with any queries I have, and have added information to help with queries. Show details

A health fund that values the human touch, real people to answer the phone and sort out any issues. Good value policy and excellent service, seems to be a rare find. Show details

My family moved from a popular health fund to union Health 18 months ago because we felt like we had limited choice in our incidental's coverage. Union health has been amazing and their repayments on incidentals/extras like dental, optical and physio leave our old provider way behind. The app is easy to use, the call center is within Australia, and the staff are very helpful and polite. Highly recommend changing to this health fund provider. Show details

I have been with this insurance company since 1975. My health is important. TUH have never let me down so I have never been tempted to leave. TUH offers excellent value on every level: a policy that fits my needs; quick and satisfactory resolution of claims; immediate and personal response to phone calls; a local 'HUB' that offers excellent… Read more

dental, optical and well-being professionals; and very courteous, friendly and well-informed staff. I feel that TUH provides excellent value for money.

TUH made the processes for my husband's knee replacement surgery so simple. The hospital, nurses, surgeon, anaesthetist, physiotherapist, radiology etc was all covered with a minimal out of pocket for the hospital excess. Complicated and frightening surgery was rendered trouble free with the most excellent service and cover by TUH. We love our health fund! Show details

I have always found TUH to be most helpful and always supportive There is always someone who can assist with any query or support. I also believe TUH is very good value for money. Show details

As a member of TUH for over 50years, I express my gratitude for the services provided. I have never been disappointed with the service provided and find it very comforting to know I can call an organisation and actually speak to a well-informed assistant who is polite, speaks our language and is prepared to give time to discuss. Claims are processed promptly and my needs for health cover are fulfilled without question. Many thanks to TUH! Show details

This health fund is superior. If I need anything? Need to ask anything? They respond quickly and clearly answer my question. I never have any issue with claiming for anything either. And their payouts are very decent. I get clear information on my level of cover and what I'm entitled to...other funds are like trying to do a cryptic crossword!! I… Read more

have used several health funds over nearly 30 years. This one really is the best Health Fund I've ever used. I will be staying with them. They are very reasonably priced as well.