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Lifetime warranty is more expensive than just re buying the item
The “new” warranty claims process is very expensive. It cost me $3.95 to “process” each item (I had three items I needed replacements of). Then I got e vouchers to use online however it won’t cover the cost of shipping so I need to pay 3 x $10 in shipping. The worst part is they don’t have spare parts for my Season Serve lid, and won’t send my original back to me. They credited me $23 for a Season Serve lid, but I have to buy the entire thing again (at $55 then pay $10 in postage). All up it cost me $75 to “replace” the three broken items. I love Tupperware but I’m really reconsidering because I just don’t think this is a fair process!
Purchased in December 2019.
Lifetime warranty is a joke
It is an absolute joke when the $3.95 processing fee per item returned plus $9.95 postage fee plus the cost of postage to return to Tupperware for inspection costs more than replacing the broken item itself. How this be can called a lifetime warranty is farcical and I wonder how the ACCC will view this. Better off buying cheaper products and replacing these when they break. Does not help those of us who naively purchased a ton of Tupperware at great expense with the major selling point being the lifetime replacement. The following is quot...ed from the website "Tupperware® brand products are warranted by Tupperware against chipping, cracking, breaking or peeling under normal non-commercial use for the lifetime of the product". Should add.... but it is going to cost you. Very unhappy customer who will not be purchasing again
Purchased at Tupperware for $1,000.00.
Tupperware, very disappointing
My former wife bought two large rectangular very expensive Tupperware containers. When they were supplied the lids were so tight and difficult to attach that the boxes were unusable. She approached the agent who said perhaps they will loosen and fit eventually if you keep trying. She would not replace them. They have sat useless in a draw for twenty years. Today I tried again to fit the lid and it just split. Very disappointing, so much for the famous Tupperware warranty.
Purchased in June 1992 for $90.00.
Lifetime warranty is useless
I have just recently returned a lid for a rice cooker, lid for a 2.5 litre bowl and the base of a clear modular mates. After having to spend $3.95 processing fee for each claim (you can't put all together) and paying to post them back another $10 so we are now up to $22. They advise they cannot replace my items and have given me an evoucher for each one. Clear mate $23 evoucher, medium bowl lid $10 evoucher & microwave rice cooker lid $20 evoucher. I can't combine them and they must be used separately. Any item I buy then incurs a $9.95 de...livery fee (again these can't be combined) so my $10 evoucher just covers the delivery fee. To buy a new clear mate only comes in sets $114, Medium bowl $21 and Rice Cooker $29. My evouchers don't come near to this. Don't buy Tupperware for their warranty better off buying from KMART and chucking when you've finished with it.
What warranty??? Lifetime LOL
A so-called lifetime warranty is just hard work and cost you more money. Everytime you receive your replacements it’s different.
Purchased in January 2021.
Tupperware Warranty Process Unsatisfactory
I've been a long time fan of Tupperware, largely because the product and warranty was superb. Now that Tupperware NZ has taken over the warranty process it is long winded, cumbersome and costly (and there is a lot of reading to do to understand the process). For example, I have a broken handle (an inexpensive part) but I have to pay for shipping to submit the broken handle for inspection, I then have to pay for the courier for the replacement to be returned, and also a self addressed courier bag for the return of my broken product (which I'll...use tape to repair so that I can keep this as a spare in case the new handle breaks)! To be honest the cost of freight alone will be more than the cost of the handle. And even if I send the handle back there is no guarantee that Tupperware will be able to supply a replacement. I feel this is designed to put people off claiming the warranty. This definitely makes me think twice about paying a premium for this product.
Tupperware warranty return cost excessive for lifetime guarantee.
Going to cost over $14 to get a replacement for each item that is no longer usable, plus postage to send it to them. Too expensive for me to return the 6 lids I have. I'll be looking for an alternative. :(
Sorry you have lost my business Tupperware
I've just gone in to look at doing a Tupperware warranty claim as apparently it's now online. I didn't know that as you use to be able to go through a consultant.
I can not believe that there is a $3.95 processing fee and $9.95 delivery fee PER ITEM. You can't combine items all together and do as one claim.
I have 6 items to replace so that's $83.40 (and that doesn't include the postage to return them at my cost) to have something replaced that supposedly has a "lifetime warranty" and should be supplied to customers free of charge if it's fau...
Poor Delivery Times & Service
For a company of this size and magnitude, the service is woeful. Order before last took 6 weeks, existing order into its 5th week and still no sight of delivery, cannot cancel orders and it becomes your own problem to resolve. Excuses of moving warehouse and upgrading IT systems is one thing but again a company of this size should be better equipped and prepared from a planning perspective, why would you run a whole raft of specials if you are unable to deliver - it leads to poor delivery times and poor service. Whilst the Tupperware product is great, there is a tolerance limit and there is no product that is so great that it warrants this much frustration to have to accept this, just simply not worth it.
Microfibre eyeglasses towel
these clothes work really well, help to unfog the glasses, easy to wash, just thow them in the washing machine
Purchased in April 2021.
The reviewer stated that an incentive was offered for this review
'Lifetime Warranty' has zero value
Tupperware warranty claim process is now online, with a $3.95 processing fee and $9.95 postage fee PER ITEM. You cannot combine postage or claim multiple items in one 'cart'.
It gets better - each individual part of a product is one 'item'. So the lid on a lunchbox must be claimed separately, with a $13.90 fee, to the base of the lunchbox, which has its own $13.90 fee. So that's $27.80 to make a warranty claim on a lunchbox that is advertised in the current catalogue for $24. PLUS Tupperware require you to send the product back to them a...t your cost, so add postage from you to Tupperware on top of all of that. I have purchased at least a hundred items over the past 10 years and like the products. However Tupperware is expensive and the value just isn't there without a genuine lifetime warranty.
Tupperware updated warranty claim cost.
The updated cost to the consumer for replacement of a damaged Tupperware product is exorbitant.
You now have to pay postage to return said item[one item only per claim]
Then they charge 3.95 handling fee.
Then, if claim accepted, 9.95 to send item to you.
If they want to keep their loyal customers happy, may I suggest a more reasonable cost. If not, they will lose customers.A major selling point in purchasing Tupperware WAS the previous reasonable cost of replacing damaged items.
Too long to deliver
I love Tupperware but they Need to get their act together with delivery! Regardless of moving warehouse etc it should not take a company of this size or reputation this long. Reckon from reading the posts you’ve lost a lot of business. Just get it fixed.
Ordered 30th April 2021.
Sent confirmation order 8th May 2021.
No tracking details.
Order never arrived.
Consultant couldn't get an answer.
Tupperware Australia refuse to make contact.
Over $100 out of pocket.
Avoid this company.
Purchased in April 2021 at Tupperware for $100.00.
Appalling Customer Service - Zero Stars
As with most other reviewers, put in a warranty claim which arrived about 6 months later but was missing the essential lid (reason for the warranty claim - leaking lid!). Wrote 2 letters to head office, as with other customers, no contact whatsoever. Now have 2 useless Ecobottles. DO NOT BUY TUPPERWARE if expecting a so called lifetime warranty. That died along with the company's reputation. There is zero concern for the customer by management.
Purchased in June 2018.
Questions & Answers
I have some very old tuppweware that has cracked lids. When on the warranty site the numbers come up not known what can I do
Put it in the recycling bin.
I had a Tupperware container that was in back of fridge . It was moldy. I washed in some and bleach. The bowl is fine but the lid that has ridges still smell like mold. I'll need a new one. Small bowl with white lid,comes in set of 4. Where can I buy?
Just don't smell it.
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