Tynan Motors

Poor customer service, particularly from [Name Removed]. I called before my appointment to report an additional fault and request it be inspected while the car was already booked in. My call was never recorded, so I was told they wouldn’t even look at the issue and I’d need to bring the car back again, for a third time. The attitude towards… Read more

completing an outstanding warranty repair also suggested they were doing me a favour, despite the fault being repaired during the warranty period. Very disappointing experience. I previously had my vehicle serviced at Sandersons Mercedes and only changed dealerships after moving. Based on this experience, I’ll be returning to Sandersons for all future servicing.

Very poor communication They keep your car in service/repair for the whole day regardless if the job would take one hour. I would rate them minus 5 if I could. They give you a notice right before close of business to come pick up the car. Do not recommend at all. Show details

Never again – Sales team was great, after sales service was/is appalling. High turnover of management, unanswered calls and emails, issues not recognised without constantly returning/complaining over a number of months (which still may not be resolved). Lesson learnt Tynan Mitsubishi.

Hassle free transaction to purchase a new Tuscon. The sales staff, Norbert was extremely knowledgeable and not pushy at all. I received a great price and exceptional service. Norbert was supported on the admin side by Aimee, who was great. Will highly recommend to family and friends. Show details ·  1

Absolutely unacceptable service and a complete lack of basic care or consideration. My daughter booked her car in for what should have been a simple service and two tyre changes. She booked the service two weeks ahead had to travel from Kiama to… Read more

Caringbah so travelled 1.5hours and dropped off at 8.20am . My daughter was told should be ready by 3pm so she walked to Miranda shopping centre with the baby. Later she received a call by the dealership car would not be ready till after 4.30! she was left waiting for over SEVEN hours. No clear communication, no realistic timeframes, and no apparent concern for the situation they had put her in. I had to leave work from Riverwood 1.5hrs earlier to drive to Shellcove to collect my other grand daughter from daycare as my daughter was stuck without her car the whole day! Seven hours for routine work is beyond unreasonable. What’s even more disappointing is the total absence of customer care — no updates, no sense of urgency, and no empathy whatsoever for a young mother stuck waiting all day with an infant.

This experience shows a complete disregard for customers’ time and wellbeing. If this is how you treat people for basic servicing, I dread to think how more serious issues are handled.

Seven hours is not a delay.! It’s incompetence. It reflects either gross mismanagement or a complete lack of respect for customers.

We do Not recommend this dealership and will certainly be warning others to think twice before trusting this dealership with their business. There are so many other reputable Mercedes service centres and Before you take your car please check with Fair Trading

I recently bought a new car from Tynan Motors in the Sutherland Shire and couldn’t be happier with the entire experience. As someone living nearby in the Sydney area, I’ve dealt with a few dealerships over the years, but Tynan’s stood out for their professionalism and customer focus. From the moment I walked in, the sales team (shout out to the… Read more ·  1

helpful staff — you know who you are!) made the process smooth and pressure-free. They took the time to understand what I needed, answered all my questions about the different brands they carry (Mercedes-Benz, Kia, Subaru, MG, etc.), and didn’t push me into anything. The negotiation was fair, and they worked with me on finance options that actually made sense. The car was delivered on time, clean, and exactly as promised. Even after the sale, their after-sales support has been solid — quick responses when I had a couple of minor questions during the first service. Tynan Motors has multiple locations (Miranda, Kirrawee, Sutherland, Wollongong, Albion Park), which makes it super convenient for servicing too. Family-owned since way back, and it shows in the way they treat customers like locals rather than just another sale. If you’re in the market for a new or used vehicle in Sydney’s south, I’d definitely recommend checking them out. Great range across 16+ brands and genuinely helpful team. Thanks Tynan Motors — you’ve got a customer for life!

Thoroughly enjoyed buying my car at Tynan. Louis was extremely patient and answered all my questions without any pressure. He guided me through the entire process and spent time making sure I understood and felt comfortable driving my new car. Thanks for your amazing customer service Louis. I'm very happy with my choice. Lorraine NSW Show reply

I just purchased a new WRX from Tynan Sutherland the delivery of the car was exceptional the sales executive Zaki EL-Hares was very helpful he went to great detail to explain the car. The Business Service Manager Aimee Richardson also very professional. If Tynan can maintain high quality staff like Zaki and Aimee you should have happy customers. Show details ·  1

Where do I start, I bought a RAM 2500 laramie for 194160.16$ of them deal date 9.7.2022 delivery march 23, company finance through Mercedes fin which also is tynan A year and a bit ago this car went in for warranty work and it took 7-8 weeks to get back. This time the car went in for warranty work on 24th February and they still have possession… Read more

of said vehicle! I told them to stop all works i seek legal advice a month ago. I want my money back! This car is 3 years old with 80000km. 3 sets of balljoints, numerous recalls and the cream, Gearbox out with issues - no spare parts. In all the months Tynan Kirrawee as well as Ram never offered a courtesy vehicle or any support after plenty of texts and phone calls. We had to cancel our Easter holidays with the kids (we tow our 3.3t caravan with it on top of work related usage). This car is not fit for purpose. In the last 16 months, they had it for 5 months yet I had to pay for their finance. All wrong I am seeking compensation from that malaised dealership. Offensively bad! Both Tynan Sutherland and Ram.

Our initial experience was great, however once the sale was processed we didnt receive the same level of support or communication. This has been very disappointing. There was a lack of communication for when the canopy would be available and there is still no confirmation when we can get it installed, it's been 2 months. We also requested the… Read more

canopy to have sliding windows however this has not been confirmed. We have left multiple messages regarding our canopy. Due to the delay with the canopy installation, the sales rep offered to investigate on a cover option and provide a solution as we were travelling away and needed to ensure our load was secured. Unfortunately this promise fell through and we had to pay $500 additionally for a solution ourselves.

WARNING – Buyer Beware: My Experience with Tynan Motors Sutherland I’m sharing my experience to warn others before purchasing a used car from Tynan Motors Sutherland. I purchased a Mazda BT-50 from them, and within six weeks the transmission developed serious issues. When I raised this, one of the owners, Madeline, initially assured me the… Read more

problem would be addressed.

I obtained a repair quote of $5,656 and submitted it along with details of the warranty I had paid for through the dealership. However, I later discovered that although I had paid for the warranty, Tynan Motors had not actually processed it.

After multiple phone calls and a lot of back and forth, I finally reached someone who acknowledged the issue and arranged the warranty—but only after significant delay. By that point, I also learned the warranty would only cover $2,500, and I had not been provided with the paperwork at the time of purchase to understand these terms.

This has been an extremely frustrating and stressful experience. In my view, regardless of any warranty, Australian Consumer Law requires that vehicles sold are of acceptable quality and fit for purpose.

I am now escalating this matter to NSW Fair Trading.

If you are considering buying a used car from this dealership, I strongly recommend doing thorough checks and ensuring all documentation—especially warranties—is properly processed and provided at the time of purchase.

Tynan Kirrawee Service Centre. Booking process and customer service absolutely incompetent. 8/4 - Contact Tynan Kirrawee to book an electrical repair. On hold for a long time, then the lady on the phone said someone will call me back within the hour. I called back that afternoon as I had not been contacted and the lady again said someone will… Read more

contact that afternoon. No one returned my call. 10/4 - I called again at 07:30 and waited on hold, then told I am next in line and someone will call back shortly Nothing. Called again, the man on the phone put me through to the service department, where I sat on hold for 20 minutes until my call was connected to another customer waiting on hold and not the service centre! I called back and the man said he will go speak to them personally. He asked which day next week I would like to bring the car in and I said Tuesday. This seemed like confirmation that this is possible. This morning I received a call from Aurora, who was polite and helpful, however she stated the next available appointment is August, which is obviously ridiculous and unacceptable. I escalated this to the Customer Service Supervisor who basically fobbed me off, and now waiting to lodge an official complaint with the manager. Would give zero stars if I could. Avoid. Go to Suttons where the process is far easier.

The car we bought about 8 or 9 years ago was fine. No issues, but I get bombarded with non-stop emails from them. I have unsubscribed over 10 times just in the past few months and emailed them directly on multiple occasions asking them to stop sending me emails (they probably send about 50 to 80 per year, probably way more. Certainly more than 1… Read more

week, every week. Surely this is illegal when you keep hitting "unsubscribed" This makes me think they are extremely unprofessional and lack ethics in small things, so maybe on big things too .... ?

Actual car service was good but overpriced. Customer Service was very disappointing and staff were very patronizing when I complained. They would not let me talk to the Customer Service Manager nor give me a phone number to do so. Dropped the car off at 730, said I needed it by 4pm, never received any communication during the day until I contacted them at 410pm

Quoted for a simple service job. As completely predictable, over-quoted the task with at least 4x the labour required in comparison to other legitimate quotes. These people don’t have an honest bone in their corporate body. Poor service, ordinary communication, over-quoting hoping for acceptance based on ignorance. In the past, incompetence. When… Read more

I challenged the quote, it came back ‘adjusted’ to something like other quotes. The typical nonsense try on that they are known for.

Disappointing experience. The sales agent was rude, pushy, unhelpful, missed appointments, car was in a different location and follow up was to just push the sale - not at all wanting to help me through the process and zero care given helping me to navigate the necessary steps required to purchase. Finance was pitched as ‘the best in the market’… Read more

but compared it to 3rd party and was significantly more expensive. They were also abrasive, rude, wouldn’t give me any terms or rates written down?? and had zero care for me as a customer, just wanted to push the sale.

If I could have purchased somewhere else I would have. Am sure the Tynan owner / Director would have been disappointed at their staffs performance on this.

Some constructive suggestions: - sales agents sole task is to help solve the customers problems and should ask the customer how they were progressing with [insert the current step in the sales process] instead of “We have taken the car off the market with no signed contract or deposit. I have been questioned by my supervisors.” Or “Just following up the car has been taken off the market for you. X has sent through everything. Can we please get things moving as we need to pass the car along”. Telling the customer you need pass the car along is appalling and appalling pressure without solving the customers problems just pushes the customer away - If the agent organises a time to view the car always turn up or organise another

Bonita was very professional in my transaction. This is second time she has assisted me in a purchase. Would highly recommend her to my friends & family in future purchases. Show reply

A big thank you to Tynan motors at Kirrawee. This was my first experience on purchasing my first brand new car, they allowed me to take my time and were happy to answer any questions I had, without being pressured. The purchase was a smooth and quick experience, and the aftercare is amazing answering any additional questions I had. I can’t thank… Read more ·  1

Tom enough for his personalised service that made me feel like more than just a sale. I love my Hyundai I30 hybrid 2025

Thank you Tom from Tynan Kirrawee.

Son bought a LDV T MAX60 from Tynan Motors Kirrawee for work and a couple of weeks ago it started leaking diesel from underneath. He contacted Tynan Motors Kirrawee where he purchased it and was informed that it was booked in for a service a week… Read more

later and roadside assist would pick it up. Then he recieved a call from Roadside assist to inform him that they would only take it to the closest agent in Lansvale (we live out south). We contacted Lansvale and were advised they could not do anything till January 2026. The service date went by and even though we have sent emails and tried to sort at the issue over the phone. Sadly Tynan has not returned calls or email which is very frustrating. I would strongly advise against using this outfit if something goes on because they pass the buck around and nobody is willing to settle the issue. Very frustrating and its a 2024 and under warranty. So you dont get my vote in the future and I will be alerting the general Public not to use these people.

Hardy McLean

Great on sales but the worst ever experience with service department have no idea what they are doing took car back for warranty and didn’t fix the problem and didn’t replace the part that they said was faulty as I put a marking on it and well the part didn’t get replaced and left me sitting there for the whole day 7:30 to 5:00 they also scratched… Read more

wheels on my service weeks before and said that’s what happens also had the car for two whole days just for a oil change lol hopeless service

I do not recommend buying a used car from Tynan Motors. They are untrustworthy and misrepresent their cars for sale. When I first looked at a car this dealer had on sale, I asked if it had service log books. The salesperson ([Name Removed]) flashed a document wallet with various booklets inside it. I arranged with the salesperson to pay the… Read more

balance of the purchase price off over the course of a month. It turned out that the dealer never had the service log books. Rather than do the honourable thing and offer to cancel the sale and return all the money I had paid them, they kept back 15% of the purchase price of the car as I had unfortunately signed a contract to buy the car in an “as is” condition. Tynan Motors is unscrupulous! I decided not to buy the car from Tynan Motors but to this day, they have kept the 15% funds. Be careful buying from this business!

Have purchased 3 used vehicles from Tynan Motors over the years, first two vehicles were great, and while i'm very happy with my latest vehicle almost a month on now, the battery is in need of replacing, not something apparent to me when i first looked at the car, but an inconvenient thing to need to replace so soon after purchasing the vehicle. … Read more

Tried making contact through email and enquired on the website with no response at all, and the option through the phone to the service centre was the $200+ per hour diagnostics fee if i wanted it looked at.

Disappointing to have what was a positive reputation in my mind turned sour over something that would have been a relatively low cost thing to avoid especially with a repeat customer, it what it is.

While i don't think it is something Tynan should have been legally responsible for, its disappointing to see that once i've signed the dotted line and the car is out of the yard, responding to me is no longer worth the time.

Terrible after service will tell you everything you want to hear to get you to buy then go back on their world tell you not to worry about invoice descriptions refuse to follow up on things they promise will never buy from here again and suggest caution when patronising this establishment

This is the update of where I am at with the event listed below for those who have missed this. See original post with updated comments listed below. ***Original post... Unacceptable Service Experience – Limp Mode Not Resolved. I had a very disappointing experience with Tynan Mitsubishi Kirrawee. While the front desk staff were polite, the… Read more

service itself fell far below expectations. My 2014 Triton went into Limp Mode and was dropped off for diagnosis and repair. I made it clear the issue was the loss of power and not general maintenance. After several days, I was told the vehicle was ready. I drove 82km to pick it up, paid the invoice, only to find the car still in Limp Mode, engine light on, and the issue completely unresolved.

When I followed up, I was told the charge was for an inspection that noted oil leaks and aftermarket parts (which I already knew about). I was also incorrectly told the car had been “re-mapped,” which is false. I argued this point with the service manager but it did not register. He was very unprofessional and pretty much calling me a liar.

After the discussion with the service manager, I removed the vehicle from Tynan Mitsubishi's premises and took the vehicle to an independent diesel specialist 1.3km away that I found online. They diagnosed the real issue (a failed Suction Control Valve) within an hour and asked if I wanted to proceed with the replacement of the valve. No ECU remap was needed. The fault was basic and should have been caught by any competent technician.

I’ve since requested a refund from Tynan Mitsubishi Kirrawee, as they charged me for a service they did not deliver. Unfortunately, they’ve refused as getting paid for doing nothing must be normal for this group.

I expected better from a Mitsubishi dealership, especially when it comes to diagnosing their own vehicles. Very disappointed.

***Update... I have since contacted Mitsubishi Australia whom have replied to my emails twice. Unfortunately Mitsubishi Australia refrain from interfering with the dealership business which I can understand.

I have also referred the matter to NSW Fair Trading to see how they read the situation and I will respect their decision in the matter.

I have since received one phone call from a Tynan representative by the name of Luke. I believe he was customer relations and asked me a few questions. He came across as friendly. Luke advised he wanted to help and would speak to the Tynan management. He advised that he would get back to me with an answer or a solution. Its now been about a week since the conversation with Luke and all I've heard back is crickets...which is somewhat disappointing.

Since the event, my Triton was due for another timing belt replacement. This time I did not take the Triton to my local Mitsubishi dealership as I still have a sour taste in my mouth from my recent Mitsubishi dealings. I did return back to Sydney 4x4 Diesel Tuning @ Kirrawee where Keenen and his crew replaced the timing belt, water pump and thermo-stat with no issues at all...and no re-mapping of the engine management system was required.

I will update with this post as things unfold.

Regards Luis G