What a farce
The service from sales was first rate. Thats where it stops. My car was damaged at service centre requiring me to pay almost $1000. I was almost in a collision at the service centre with a tynan employee speeding out of the entrance, then was verbally abused almost to a point of physicality. I will never be back to Tynans ever
Service! No such thing at Tynan Mercedes Miranda
The customer service manager at Mercedes Tynan Miranda has absolutely no idea how to engage with and behave towards customers. When a car that your service department claims to have fixed, at a cost of thousands of $, breaks down with the exact same issue less than a week later, perhaps some customer centric service is called for. Instead, just attitude and aggression. Customer service is not talking over the top of your customer. Customer service is not being aggressive with your customer. Customer service is non existent at Tynan Mercedes so take your car and your money elsewhere.
Worst experience with service manager at any dealership ever.
The service manager at Tynan Kirrawee was terrible at managing a relatively simple situation. Instead of de escalating the event, he inflamed it with crazy allegations which were not logical to the situation or even listened to the grievance of the customer. I feel Total Quality Management procedures need to be addressed in Tynans business model, especially when so called managed can not deal with a relatively simple situation. We have a fleet of vehicles over several companies which will no longer be serviced at Tynans, nor will we be continui...ng purchasing our fleet vehicles from them. Very expensive morning for Tynans. I’m just glad managers within our business do not operate this way, especially in this new Covid 19 world. I would not recommend to anyone.
DONT BUY FROM HERE (kirawee)
I paid for black and white number plates to be put on my car and window tint. When I arrived the windows were not tinted and the yellow and black number plates were still on. They said they’d refund me for this and still haven’t 5 weeks later. When I call up they have been extremely rude and up helpful!!
I called Tyan's 2 weeks ago and spoke to a representative about a B series that was advertised. He said give him 5 minutes and he would call back. Well I never got that call back. My son then called last week and said I was interest in a B series and when one comes in if he could give us a call. Well they have a B series on their website but I have still not received a call.
I originally went to Tynan's back in 2009 to buy a car but obviously I didn't look like I could afford a Mercedes. So they lost a sale.
I paid for their mistake!
I have a Kia that I bought new and service every 6 months to a yr.
I moved to the shire and thus changed to Tynan for the servicing. Last yr I got it serviced and it came back no issues just the normal service , took it back this yr and needed $1400 worth of repairs as the brakes had worm through to the metal and so it all needed replacing. They had the gumption to say we made a mistake last yr and the brake pads should have been replaced. They also then said the service guy from last yr left as he wasn't good enough- great you employ sub par guys and I pay. After I complained they said a manager would call me , im still waiting !
Great buying experience
I haven'y owned a car for 4 years but because of coronavirus I now have found myself with the need for one. I found Rory at Tynan made this process very painless. He answered all of the questions that I asked with the result being a purchase of a Nissan Qashqui. Prior to this I had struggled to even get a test drive at some of the dealers who I went to.
I would definitely recommend Tynan.
Tynan Kirrawee blocking Oak road every morning - Serious accident waiting to happen! Cars lined up down the road...
Tynan Motor Group in Oak Road Kirrawee. Every morning they are blocking Oak road as their employees are trying to gain access via their gate. I have witness several near head on collisions as cars have to drive on the wrong side of the road towards oncoming traffic to drive around the cars that are lined up waiting to enter Tynan.
Tynan motors Sutherland
The worst dealer in the world. Dishonest. Always lie to you.At first they promissed can deliver the car in 1 week but I waited about 2 months. They registered my car at the end of June and told me it has 12 months rego when I picked up today. They installed crap canopy and crap roof racks which are totally diffrent as I told them. So I asked them to remove the crap roof racks and they did but they made 4 small holes at the top of canopy and didn't use silicon to seal it. Rain water goes inside the canopy. They promised me floor mats but only g...ave me the front 2 floor mats without rear ones. Also they didn't check the car when delivered. The tyre pressure for 4 tyres are only 22psi when I got the car. I didn't want to say anything. This is the first time I bought from Tynan Motors Sutherland and it is also the last time. NEVER BUY ANY CAR FROM THIS DEALERSHIP.
The reviewer stated that an incentive was offered for this review
Tynan Motors Sutherland
These guys are the embodiment of why car salesmen have such a bad name.
They took total advantage of a dyslectic, medicated pensioner relative by holding him for 3 hours until he signed a contract he could not read on a new car, and then demanded a $5000 cancelation fee when he rang back an hour later to cancel.
Any appeal to get them to correct this obvious dishonorable conduct was totally ignored.
It really is disgusting behaviour and they should be totally ashamed of themselves. Needless to say they will not be getting any of that cance...lation fee and happy to see them try and recover it in court! If you are thinking of buying a car from these crooks, read these reviews, ignoring most of the obvious fake 5 star reviews and DO NOT BUY FROM THEM.
Do not go anywhere near this dealership - They are dishonest
My brother, who has a disability including mental health issues And dyslexia attended Tynan Motors one morning for the Purpose of talking and viewing a car. He doesn’t have one. He has been saving his pension, for the past three years while he was caring for our mother who died in April during COVID.
I had taken him to another Dealership the day before as we were shopping for a new car. I modeled for him the conversation and how to talk to a salesman in order to negotiate a good price. We obtained a verbal quote For the specific Hyundi we wan...ted. We were happy with this quote but wanted to compare it so I encouraged him to get out into society, Practice talking to Other people and be more independent. So the next day he visited Tynan at Sutherland. Without me. My brother told them the Specific car he was quoted on the day before - it was a specific model and a specific engine. He asked Tynan if they would match the price he gave them or could do better. For over three hours and after talking to three different salesman my brother left the dealership being manipulated into signing a document and paying $500 from his pension saving account. The worst thing is, it wasn’t the car he wanted. They talked him into test driving the same model car with a cheaper engine because they didn’t have the specific car he wanted To test drive. Then they told him it was ‘ no different than the more expensive’ engine.
Highly recommend!! Very happy with our purchase.
Very happy with our purchase, we highly recommend Peter. He made us feel very relaxed about buying our new family car. There was no pressure, he gave us the time we needed to make sure we were making the right decision. We also would like to note that the finance for Tynan Motors were extremely helpful and helped us out when others couldn't. We can't thank Peter and Tony (from finance) enough for all they have done. Our family of six now has a great reliable car.
Worst place ever
February this year I went up to Tynan Suzuki at Kirrawee to purchase a Vitara. Got all the added extras including floor mats, dash mat, weather shields, bonnet protector and a full alloy spare tyre as they only come with a space saver. When I came to collect the car none of the added extras had been put on the car..... I then had to come back a week later and wait for everything to be put on the car, this is fine people make mistakes and I have worked in customer services so I wasn’t to bothered. But then I come to find that the alloy has still...not had a tyre put on it, so I had to go down to the tyre shop and wait for them to put a tyre on the alloy. 3 months later I get a flat tyre, pull the alloy spare out and how funny is this the alloy they gave me doesn’t even match the rest on my car!!!!!!! Call up Tynan and they can’t help me as $1100 is to much money for them to spend sending an alloy to Darwin... oh what a shame you are making $5000 in revenue from my loan which you also did not disclose all the added fees about as well. Would never recommend getting a car from Tynan.
Stay away from the user car sales team at Kirrawee who make you feel like you are wasting their time and play games in the process. Their negation process is borderline harassment and made what should have been a simple transaction long and painful. It was an incredibly stressful experience. I'm glad I didn't buy from them as I ended up getting a better value car from a dealer who was straightforward and pleasant to work with.
Great Deal and Service
We purchased a 2018 Isuzu MUX from Tynan's Albion Park on 23rd May 2020.
The received a great deal and the vehicle'spresentation was exceptional. Peter Jackson gave excellent advice and service.
I love my Mitsubishi Pajero sport
From the moment I found my car Tynan Motors was there.
I wasn't local so i wasn't sure how it would work, but it was so easy Peter sent me pictures of the car and when I decided we did all the rest by phone and email.
The car was everything Peter said it would be and more.
They even delivered the car to my work on the Central Coast.
Thank you Peter you made buying a car so easy.
Go see peter if your in the market for a new car, you wont be disappointed.
Tynan product support and quality
To be fair. Amazing sales and sales support process. And the 95% of the staff were good when dealing with the issue. Essentially the car failed with one year of its three year warranty left and only 40K of its 100K warranty distance. Within two days of the car sometimes telling us it was in a lower gear than it was actually in we had a complete clutch failure. No ownership of the issue by Tynan. No offer of compensation. Completely our fault. no offer of spare car while being fixed. And even after fixing it - it had to go back to fix the fix. E...ven now we don't trust the new noises the car makes. I wish we had done much more due diligence re Tynan. The feedback amongst 3rd party mechanics/auto repairs and other Tynan customers would have been a very strong red flag to not use them. And as for Subaru Australia (Inchape Australia) their support and ownership is at the same level. It is a shame the last Subaru we had we amazing. It just kept going as did the ones of our friends. But now. Not such a good brand any more and combined with Tynan ownership and management of issues (the denial of any responsibility) they are a definite a no no. Shame Tynan as your staff were exceptional.
"Truly the best!"
Just purchased my daughter her first car an immaculate 2015 Suzuki Swift from Tynan Motors! Just a note to say thank you to Peter Jackson and Henry (finance) for providing awesome prompt customer service. Although I have not met them personally and business was done over the phone and through text messages for the past 2 weeks, both gentlemen diligently responded to all my questions and concerns and have gone above and beyond what anyone would ever expect. Peter organised and delivered the car as promised and looks fantastic - nothing was a problem! I will be referring friends to him, despite the fact he is 5 hours away and definitely plan to purchase my future vehicles from him.
Would not recommend
I won’t be returning, they charge customers without telling them about these hidden chargers. Been waiting a week now to hear from management, seems very careless about my bad experience I had. Would not recommend, very sad been going to Tynan for years.
If you’re covered by warranty, watch out cause you won’t be in there eyes.
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