Tynan Motors

Thoroughly enjoyed buying my car at Tynan. Louis was extremely patient and answered all my questions without any pressure. He guided me through the entire process and spent time making sure I understood and felt comfortable driving my new car. Thanks for your amazing customer service Louis. I'm very happy with my choice. Lorraine NSW Show reply

The car we bought about 8 or 9 years ago was fine. No issues, but I get bombarded with non-stop emails from them. I have unsubscribed over 10 times just in the past few months and emailed them directly on multiple occasions asking them to stop sending me emails (they probably send about 50 to 80 per year, probably way more. Certainly more than 1… Read more

week, every week. Surely this is illegal when you keep hitting "unsubscribed" This makes me think they are extremely unprofessional and lack ethics in small things, so maybe on big things too .... ?

Actual car service was good but overpriced. Customer Service was very disappointing and staff were very patronizing when I complained. They would not let me talk to the Customer Service Manager nor give me a phone number to do so. Dropped the car off at 730, said I needed it by 4pm, never received any communication during the day until I contacted them at 410pm

Absolutely unacceptable service and a complete lack of basic care or consideration. My daughter booked her car in for what should have been a simple service and two tyre changes. She booked the service two weeks ahead had to travel from Kiama to… Read more

Caringbah so travelled 1.5hours and dropped off at 8.20am . My daughter was told should be ready by 3pm so she walked to Miranda shopping centre with the baby. Later she received a call by the dealership car would not be ready till after 4.30! she was left waiting for over SEVEN hours. No clear communication, no realistic timeframes, and no apparent concern for the situation they had put her in. I had to leave work from Riverwood 1.5hrs earlier to drive to Shellcove to collect my other grand daughter from daycare as my daughter was stuck without her car the whole day! Seven hours for routine work is beyond unreasonable. What’s even more disappointing is the total absence of customer care — no updates, no sense of urgency, and no empathy whatsoever for a young mother stuck waiting all day with an infant.

This experience shows a complete disregard for customers’ time and wellbeing. If this is how you treat people for basic servicing, I dread to think how more serious issues are handled.

Seven hours is not a delay.! It’s incompetence. It reflects either gross mismanagement or a complete lack of respect for customers.

We do Not recommend this dealership and will certainly be warning others to think twice before trusting this dealership with their business. There are so many other reputable Mercedes service centres and Before you take your car please check with Fair Trading

Son bought a LDV T MAX60 from Tynan Motors Kirrawee for work and a couple of weeks ago it started leaking diesel from underneath. He contacted Tynan Motors Kirrawee where he purchased it and was informed that it was booked in for a service a week… Read more

later and roadside assist would pick it up. Then he recieved a call from Roadside assist to inform him that they would only take it to the closest agent in Lansvale (we live out south). We contacted Lansvale and were advised they could not do anything till January 2026. The service date went by and even though we have sent emails and tried to sort at the issue over the phone. Sadly Tynan has not returned calls or email which is very frustrating. I would strongly advise against using this outfit if something goes on because they pass the buck around and nobody is willing to settle the issue. Very frustrating and its a 2024 and under warranty. So you dont get my vote in the future and I will be alerting the general Public not to use these people.

Hardy McLean

Quoted for a simple service job. As completely predictable, over-quoted the task with at least 4x the labour required in comparison to other legitimate quotes. These people don’t have an honest bone in their corporate body. Poor service, ordinary communication, over-quoting hoping for acceptance based on ignorance. In the past, incompetence. When… Read more

I challenged the quote, it came back ‘adjusted’ to something like other quotes. The typical nonsense try on that they are known for.

Disappointing experience. The sales agent was rude, pushy, unhelpful, missed appointments, car was in a different location and follow up was to just push the sale - not at all wanting to help me through the process and zero care given helping me to navigate the necessary steps required to purchase. Finance was pitched as ‘the best in the market’… Read more

but compared it to 3rd party and was significantly more expensive. They were also abrasive, rude, wouldn’t give me any terms or rates written down?? and had zero care for me as a customer, just wanted to push the sale.

If I could have purchased somewhere else I would have. Am sure the Tynan owner / Director would have been disappointed at their staffs performance on this.

Some constructive suggestions: - sales agents sole task is to help solve the customers problems and should ask the customer how they were progressing with [insert the current step in the sales process] instead of “We have taken the car off the market with no signed contract or deposit. I have been questioned by my supervisors.” Or “Just following up the car has been taken off the market for you. X has sent through everything. Can we please get things moving as we need to pass the car along”. Telling the customer you need pass the car along is appalling and appalling pressure without solving the customers problems just pushes the customer away - If the agent organises a time to view the car always turn up or organise another

I just purchased a new WRX from Tynan Sutherland the delivery of the car was exceptional the sales executive Zaki EL-Hares was very helpful he went to great detail to explain the car. The Business Service Manager Aimee Richardson also very professional. If Tynan can maintain high quality staff like Zaki and Aimee you should have happy customers. Show details ·  1

Bonita was very professional in my transaction. This is second time she has assisted me in a purchase. Would highly recommend her to my friends & family in future purchases. Show reply

A big thank you to Tynan motors at Kirrawee. This was my first experience on purchasing my first brand new car, they allowed me to take my time and were happy to answer any questions I had, without being pressured. The purchase was a smooth and quick experience, and the aftercare is amazing answering any additional questions I had. I can’t thank… Read more ·  1

Tom enough for his personalised service that made me feel like more than just a sale. I love my Hyundai I30 hybrid 2025

Thank you Tom from Tynan Kirrawee.

Great on sales but the worst ever experience with service department have no idea what they are doing took car back for warranty and didn’t fix the problem and didn’t replace the part that they said was faulty as I put a marking on it and well the part didn’t get replaced and left me sitting there for the whole day 7:30 to 5:00 they also scratched… Read more

wheels on my service weeks before and said that’s what happens also had the car for two whole days just for a oil change lol hopeless service

I do not recommend buying a used car from Tynan Motors. They are untrustworthy and misrepresent their cars for sale. When I first looked at a car this dealer had on sale, I asked if it had service log books. The salesperson ([Name Removed]) flashed a document wallet with various booklets inside it. I arranged with the salesperson to pay the… Read more

balance of the purchase price off over the course of a month. It turned out that the dealer never had the service log books. Rather than do the honourable thing and offer to cancel the sale and return all the money I had paid them, they kept back 15% of the purchase price of the car as I had unfortunately signed a contract to buy the car in an “as is” condition. Tynan Motors is unscrupulous! I decided not to buy the car from Tynan Motors but to this day, they have kept the 15% funds. Be careful buying from this business!

Have purchased 3 used vehicles from Tynan Motors over the years, first two vehicles were great, and while i'm very happy with my latest vehicle almost a month on now, the battery is in need of replacing, not something apparent to me when i first looked at the car, but an inconvenient thing to need to replace so soon after purchasing the vehicle. … Read more

Tried making contact through email and enquired on the website with no response at all, and the option through the phone to the service centre was the $200+ per hour diagnostics fee if i wanted it looked at.

Disappointing to have what was a positive reputation in my mind turned sour over something that would have been a relatively low cost thing to avoid especially with a repeat customer, it what it is.

While i don't think it is something Tynan should have been legally responsible for, its disappointing to see that once i've signed the dotted line and the car is out of the yard, responding to me is no longer worth the time.

Terrible after service will tell you everything you want to hear to get you to buy then go back on their world tell you not to worry about invoice descriptions refuse to follow up on things they promise will never buy from here again and suggest caution when patronising this establishment

This is the update of where I am at with the event listed below for those who have missed this. See original post with updated comments listed below. ***Original post... Unacceptable Service Experience – Limp Mode Not Resolved. I had a very disappointing experience with Tynan Mitsubishi Kirrawee. While the front desk staff were polite, the… Read more

service itself fell far below expectations. My 2014 Triton went into Limp Mode and was dropped off for diagnosis and repair. I made it clear the issue was the loss of power and not general maintenance. After several days, I was told the vehicle was ready. I drove 82km to pick it up, paid the invoice, only to find the car still in Limp Mode, engine light on, and the issue completely unresolved.

When I followed up, I was told the charge was for an inspection that noted oil leaks and aftermarket parts (which I already knew about). I was also incorrectly told the car had been “re-mapped,” which is false. I argued this point with the service manager but it did not register. He was very unprofessional and pretty much calling me a liar.

After the discussion with the service manager, I removed the vehicle from Tynan Mitsubishi's premises and took the vehicle to an independent diesel specialist 1.3km away that I found online. They diagnosed the real issue (a failed Suction Control Valve) within an hour and asked if I wanted to proceed with the replacement of the valve. No ECU remap was needed. The fault was basic and should have been caught by any competent technician.

I’ve since requested a refund from Tynan Mitsubishi Kirrawee, as they charged me for a service they did not deliver. Unfortunately, they’ve refused as getting paid for doing nothing must be normal for this group.

I expected better from a Mitsubishi dealership, especially when it comes to diagnosing their own vehicles. Very disappointed.

***Update... I have since contacted Mitsubishi Australia whom have replied to my emails twice. Unfortunately Mitsubishi Australia refrain from interfering with the dealership business which I can understand.

I have also referred the matter to NSW Fair Trading to see how they read the situation and I will respect their decision in the matter.

I have since received one phone call from a Tynan representative by the name of Luke. I believe he was customer relations and asked me a few questions. He came across as friendly. Luke advised he wanted to help and would speak to the Tynan management. He advised that he would get back to me with an answer or a solution. Its now been about a week since the conversation with Luke and all I've heard back is crickets...which is somewhat disappointing.

Since the event, my Triton was due for another timing belt replacement. This time I did not take the Triton to my local Mitsubishi dealership as I still have a sour taste in my mouth from my recent Mitsubishi dealings. I did return back to Sydney 4x4 Diesel Tuning @ Kirrawee where Keenen and his crew replaced the timing belt, water pump and thermo-stat with no issues at all...and no re-mapping of the engine management system was required.

I will update with this post as things unfold.

Regards Luis G

Polite and prompt service and response to.my enquiry. Happy with vehicle I purchased, a little disappointed (but not unexpected) with the lower than expected trade in but overall I would purchase from them again Show details ·  1

Good service. I enquired on-line regarding a test drive of a new Impreza on a Wednesday, drove it and negotiated a trade in on Friday and collected the new car the following Friday. Bonita was a pleasure to deal with. Show details ·  1

I would like to rate Tynans Motors Service Centre, Kirrawee with the following after 6 weeks and one day with this review: Service: minus zero Confidence: minus zero Communication: minus zero Ability to service my MG3: Minus Zero Overall performance: minus zero Recommendations: minus zero

Put a $1000 deposit to “secure the car” as [Name Removed] said. Sent my licence, gave my card details and email address for the contract. [Name Removed] said he’ll put a sold sign on the car. Lived too far away to make it before they closed so was coming the following morning. Sold it before I came. Why get a $1000 deposit off me and say “I’ll put a sold sign on the window” to then find out it’s SOLD! Dodgy and unprofessional! Show details

I booked my MG service over the phone at Kirrawee as the online booking system doesn't work properly with dates appearing to be available but not. They never got back to me so I called, making sure to get an early appointment of 7.30am (with nav update requested) as I had mentioned i would be waiting at tyan motors so it would be done by late… Read more

morning.

Staff member was very friendly and welcoming. I advised my dad was with me and he is elderly so didnt want to be there too long. Complimentary hot drink my dad really enjoyed and comfortable waiting area.

It gets close to 12 and I had been told previously to use a number to text on if i had any enquiries, no response. Comes around to 1pm and I'm told to do the brake cleaning i will need to wait another 2 and a half hours as the mechanic has started another job (before completely finishing mine). At this point I was quiet annoyed as everyone had left the waiting room within a couple of hours and by now my elderly dad and me were here waiting for 6 hrs.

I text at 3 20 to find out if the servicing was finished and I got a response it was. Time for payment they say they can't update the nav and that I would need to do it myself (over $200 to update). Why not tell me this when booking?

I get to my car and they have left plastic covers from the work on my car seat and cardboard on the floor not bothering to remove.

All in all we waited 5 hours for a service then another 3 hours for brake cleaning. My dad and myself were disappointed with how we were treated and I felt undervalued as a customer.

Our experience with Tynan Motors at Kirrawee was not great. The sales guy was excellent to deal with and we got the deal done easily. After that the service was terrible. The car wasn’t detailed as we asked. It was supposed to be full of fuel, it wasn’t it was actually completely empty. The sales guy we dealt with was on his days off when we… Read more

went to pick up the car. No one else wanted anything to do with it just wanted to give us the keys and get rid of us.

Couldn’t be happier with my new Hyundai Kona. The servIce I received through the purchase process was second to none by Norbert @ Tynan Hyundai - Kirrawee. He kept me updated with the delivery date, and answered any queries easily. I received a fair price for my trade in and the transaction from one vehicle to the other was smooth. I would highly… Read more ·  1

recommend this dealership and Norbert for professionalism, transparency and excellent customer service.

Thank you and I’ll be back for a Hyundai Venue for my daughter.

Kind regards Lydia Beeksma

I am absolutely satisfied with both the service from Tynan Motors and my new Tuscon! From start to finish, the experience has been nothing short of exceptional. What truly stood out was the outstanding communication from the team—especially from Carey Hyde. Every step was clearly explained, updates were timely, and I always felt informed and supported. You made everything so easy and stress-free, which I deeply appreciate. Show reply

We recently had our car in for its (almost) 5-year full service at Hyundai, a major service that cost us $1900. Just two weeks later, the check engine light came on. NRMA ran a diagnostic and confirmed it’s the oxygen sensor, something that should absolutely be checked or picked up during a full service. This isn’t the first time we’ve had… Read more

issues right after servicing. The last time, our air conditioning failed within a week, and we had to wait for a replacement compressor part for over 8 weeks.

It seems this isn’t just our experience either, after looking into it, we’ve seen multiple people report similar issues following services at Tynan. It’s concerning to see this pattern and to feel like problems begin rather than end after servicing.

After several issues with them over time, we’re really questioning the quality and attention to detail. It’s disappointing when a full service doesn’t give you peace of mind, it feels like more problems start after you leave.