Typo

Contacted customer service and asked to cancel an order immediately after placing it, due to an issue with the website meaning a discount voucher was not applied. The customer service rep sent me around in circles via live chat, and then in emails, before finally saying it would take up to 2 weeks to process the refund request. It took the full… Read more

two weeks before the refund was approved, and then I found it could not be refunded through my original payment method, and instead had to provide my bank account details. The refund was proceed though SWIFT (never heard of it before) which cost $8 in fees. This was deducted from the refund amount. Not acceptable. To take so long to process the request, and then not even provide a refund method that ensures I get the payment in full.

Racist manager – The manager at Typo Wagga Wagga is racist! This white woman was being racist towards an aboriginal woman and saying the N word to her employee who looked EXTREMELY uncomfortable. This is not okay, my complaints have been ignored, I think they are protecting this racist.

Excellent service – The servicer from Keisha at TYPO store Innaloo was absolutely amazing. She was very helpful and went out of her way to get a product sourced for me. Well done - what an asset she is to your team. Thank you Keisha

Luke from Watergardens - 100/10 – Had the absolute BEST service from Luke at the Watergardens store! He was on his own and extremely busy! Yet his service was still a 100/10 He was patient and not rushing anyone! He engaged in conversation in a professional yet humble and down to earth manner! He had a kind and warm personality! Just an all round GEM! If there were more… Read more

Luke’s in the world, life would be a much more happier place!

I hope he reads this review and knows how much we appreciated him .

Harry Potter thermal mug – The Gryffindor mug I got for my birthday is amazing! The lions turn red after I put my boiling water and it's the best thing ever. But it's not microwave-safe, so a bit inconvenient. But overall a really great mug. Thanks Typo!

Check all items before you leave the store – Would be zero if i could. I went Saturday to melton. I bought 12 days of Christmas Grinch ornament box. Couple days later I opened to find all tissue removed and a chewed sweet. So gave feedback.and OMG 9 emails later couldn't understand how frustrated I became and my response to a survey I filled in with contempt. Seemed quite taken back I was… Read more

not happy and asked if there was anything else they could do. So my response is are you going to exchange or not I'll even throw in that sweet.

Atrocious customer service – I purchased a bag from this company at Christmas and used it only a few times. The straps have all frayed and a big hole appeared in the bag. I emailed the company who were extremely unhelpful and not willing to accept any accountability for the terrible state of the bag. They suggested I drive over 40 miles back to the store for them to ‘analyse’… Read more

but didn’t care when I said I have disabilities and had gone on the train when I did visit. Aside from the fact that it would cost me a lot of money to travel to take it back. I attempted to make a complaint which wasn’t dealt with and when I asked for head office details due to then being in breach of contract for selling a bag not fit for purpose they refused to give me these details saying they cannot give out internal contact details! Avoid this company like the plague their customer service is shocking. Judging by the reviews I am not alone.

[Name Removed] store manager at narellan nsw, is disgustingly rude – THE STORE MANAGE AT NARELLAN NSW - [Name Removed]- SUCKS!!! she is rude, obnoxious, and talks over her customers. In my case not once but twice, screamed down the phone at me. she advised me that the fact that the ceramic item broke despite the bag breaking was "NOT HER PROBLEM" even after being shows the broken bag. the item was not even wrapped. I highly doubt she even spoke to the area manager. this will also come out in the wash

Great customer service – I ordered 4 The grinch water bottles and The grinch cookie jar. Was very happy with my purchases and found the staff at Typo Miranda extremely helpful. As they ordered these items for me and organized delivery for me as sold out in store. Love shopping at Typo, Thankyou.

Arcade Games – Bought two Arcade Games (they weren't cheap!) but both were faulty. Was excited to gift to my kids for Easter but #FAIL by Typo. One item faulty is one thing, but to have both be faulty means these are just rubbish. Why choose to damage your brand by supplying such low-end and unreliable products? Refunds are all well and good, but is disappointing and inconveniencing your customers worth it?

Don’t buy mystery box – Bought the $70 mystery box, the only decent thing in it was a mug but the handle came broken. The contents are definitely not worth $70, let alone the “RRP of $106”.

Typo earbuds with charging cradle – They worked fine for a couple of months and now, even though they say they’re connected, they aren’t. I’ve only ever used them with one device. Absolute waste of money.

Typo Bluetooth EarPods with charging crafle – Don’t. They don’t work. I bought 2 sets. Very disappointed and out of pocket. The sound is intermittent at best. Waste of money, forget it

Typo is worth it – Typo has always been a highlight of my day whenever I go shopping and no matter what season or year it is; it always been a treat with their notebooks, accessories and even their homewares from time to time. I highly recommend this store not just for its designs but also for its really great quality

GREAT STORE I LOVE IT ❤️ – This store is such a great store. The layout of the store is really easy to find stuff in and I just love it!! The staff are also SOOOOOOOOO friendly and very lovely and helpful. They have a very wide range of amazing products and I just really think this is a great store. Well done!

Amazing Store!! – This store is SOOOOO great!! I have been here many times and yet my experiences all pretty similarly AMAZING the customer service is always super friendly and there to help and products ALWAYS fantastic! They have such a good range of stationery and they are always so cute ☺️ This store is great VERY HAPPY CUSTOMER!! This store does NOT disappoint anytime Show reply

Love My Typo Merch – I really can not get enough of all the things that Typo has, I recently brought a stainless steel tumbler that absolutely exceeded my expectations and is my go to everyday now!

Typo shower speaker – I brought the Typi shower speaker the other day, connects easy enough but the volume is terrible. My phone played louder than the speaker did with the phones volume set to max. There is no volume control on the speaker. unhappy

This is great! – I have been looking for a bag that isn't on the really expensive side, so i found typo and ordered the Yellow Fundamental backpack. The quality is really good, it fits all the things i need to fit into it. Really recommend, if looking for a cheaper backpack with good quality!!!

Returns, should state MUST HAVE BARCODE – If you have a return from online, you MUST have a barcode, not just a receipt or email. The barcode is on the sticker label that come inside the delivery box....who knew!! So two trips for a $5 item...

Terrible – Waste of money can't hear it in the shower at all worst speaker I have ever brought wouldn't recommend this product to anyone! Looks cute but sound volume is terrible! Regret buying this speaker so much

Ok please read – Many people say that it’s kids stationary. this shop is intended for buyers over 15!! It’s not for kids!! I don’t know how dumb you need to be to think it’s a kids shop. But otherwise it’s fine. The double EarPods (with the cord ;>) have terrible sound. It sounds like it’s recorded on a 1930s jukebox!

Crap headphones – I've had different brands before that worked way easier. The on button must be broken because they'll charge but they won't turn on. You can buy better quality for cheaper at JB.

Rip off – I looked online and the pencil case that I looked at was $7.50 I went to buy it at the site in Wagga on the 5/2/2020so I bought the pencil case and went back in and asked why it was so expensive it is half price he said it is only half price online so when I got home I looked up and it said that it was on sale online and in store so typo ripped me off 2nd time in 7 days I won’t be back staff are so rude

Typo Tws Earbuds – Wife ordered 2 of there new wireless ear buds for her and our Daughter and they are JUNK. First they didn't have Different sized silicone ear tips for that perfect fit only has 1 set. 2nd 1 lot or Earbud does not even charge the case wont charge so the buds wont charge 1 turns on only so they are useless. 3rd it says on the box NOT online 1hr to… Read more

1.5 hrs use OMG JUNK she didn't even get 1 hour our of the set that does work and everytime you put them back in the case they wont since to your phone so you have to go through the whole Bluetooth set up again junk don't but these.

Amazing Sales – The store I was in had a great sale on the weekend with great deals and I was able to get some things I had been waiting on at a really good price

Extremely Disappointing – Bought one of the bath bombs they had on sale, very excited for a lovely and relaxing bath after a long day. Genuinely the most depressing and miserable (albeit hilarious) bath bomb I have ever seen. A complete joke, even for the price point.

Seriously this is your response...when every other retailer can do this – Why are prices cheaper in the Typo store than online, they should be the same but I bought the mini letter lights in the Typo store at Eastgardens and Bondi Junction for $7.79 each but online they are $10 each if I buy 3 or $12.99 for one. This was there response Nicholeen (Cotton On Customer Service Australia) Jan 7, 12:35 AEDT Hi Michelle, … Read more

Trust you well.

Due to the difference in our promotional structure for online and instore, prices and promotions between the two may not always match. While we do try and offer many promotions to run at the same time, unfortunately we cannot offer a prices match between our online store and our physical stores.

We do apologise for any inconvenience caused by this.

Kind Regards. Nicholeen

Disgusting Customer Service and Ordering – I presented in store on the 29/12/2019 in order to pick up the order number #W00010010672 which I made on the 01/12/2019, I was then sent an email saying it was ready for collection on the 04/12/2019. I then received a reminder email to pick up my order on the 14/12/2019, to pick up the order before the 03/01/2020, which I have email references… Read more

for all of them.

I presented in store and I was served by a staff at the branch in Islington named [name removed]- till receipt can also be included for reference - and I was informed that my order had been returned as I had not presented within two weeks of notification that my order was ready for collection in store. However this does not reference back to the previous email I had received asking me to collect my order in store before the 03/01/2020, I have not received any email informing me that my order had been returned, nor has a refund been made to the bank account that I used to purchase the products. No reference was given, nor was a customer service number given in order to chase up on my missing order. The staff member serving me was unhelpful and unable to provide me to any specifics unto whether a refund was going to be made, what the actual policy is regarding how long you hold products in store after delivery, and was generally unhelpful and useless in every regard with no transparency. This is appaling customer service and I am disgusted to have purchased products from such an unreliable source which I will definitely not be revisiting in the near future. For the moment, I would like to know where exactly my order has gone, and I would like a full refund as no one has contacted me regarding it. I have paid the full amount, not had any products, and am still waiting for a response as to how I am getting anything back. Thank you. I can attach documentation if necessary under attachments but I believe you can work on the reference numbers that I have provided if you have any functioning IT systems at all.

did not give any good pencil cases at all. no organised pencil cases at all. super bad website. don't recomend at all

Typo wireless headphones – What does the M button do on the wireless headphones?