Tyreright

I discovered 2 weeks ago, that I needed to replace at least two of my tyres due to low tread. I began to research online, suitable tyres for my SUV. Upon completing this task, I began to contact local dealers to find suitable tyres. Much to my dissapointment, 98% of the tyre dealers either, didn't have stock for the tyres required, or the price… Read more

was too expensive. I eventually contacted Tyre Right in Coffs Harbour and spoke with the Manager. I was working under a limited time frame, as I was about to leave Coffs Harbour for a 5/2 hour trip north. By this time, it was Friday afternoon. The Manager advised he would be able to have the tyres by Tuesday morning. The price was acceptable and much cheaper than other dealers I had contacted. I accepted this and he sent through the quote. I received a call on Tuesday morning, (3.3.26) to advise that the tyres had arrived. I advised I would be in shortly. I arrived and presented the vehicle for the fitting of the new tyres. After the fitting, I attempted to pay via Afterpay. I had already installed the Afterpay card to my Google Wallet. Despite numerous attempts by myself, and the Manager researching online to find a solution, every attempt to pay using the Afterpay card resulted in a transaction failure. inevitably, I had no option than to pay the total amount, which I could not afford. I did so, and left the establishment. Upon driving the vehicle, it became apparent that there was an issue. After reaching 100 kmh, there was pronounced vibration through the front accelerator pedal, my leg, steering wheel, and front drivers seat. I stopped and advised Tyre Right, who suggested I return, which I did. They advised that the problem was a wheel balancing issue, and proceeded to rebalancing the wheels. Upon completion, I left and started on my way again. Upon reaching the same speed (100 kmh), the same problem occurred. I called Tyre Right again, and spoke with the Manager, who advised he had received a similar complaint from another customer (who had tyres fitted the same day) with the same problem. He (The Manager) suspected that their (Tyre Right) balance machine was faulty. Due to this situation, and the fact that I was in transit out of town, he said he would ring around and see if he could organise a location that I could drop into to have the tyres rebalanced. The manager rang me back, and said he had contacted Tyrepower in Ballina who could do the job if I was there by 3:30 pm. I said I was unsure if I could make the time, but agreed to attempt to get there. I arrived at Tyrepower Ballina(20 mins late) and was seen to by the site Manager. His manner was impatient, rude and scolding, seemingly blamiing me for being late. I had not made a strict appointment, but was offered a time, which I did my best to keep. Upon tending to my vehicle, he then advised he only rebalanced the front as I was late, and suggested if the problem continued, to contact a local dealer to have the rear tyres rebalanced. After driving for some time it was obvious that the problem had not been fixed, but I had no option at this point, other than to continue to my destination in QLD. I contacted the Manager again at Tyre Right and advised of the outcome. He advised me to get in touch with a local Tyre outlet in QLD once I arrive, and have them investigate the problem. He said he would pay for the cost associated with the work. I eventually arrived at my destination in QLD later in the evening. The following day (4.3.26), I researched tyre outlets online in my area to see if I could find a local tyre outlet. I found a tyre outlet in Woodford (QLD), who agreed to see me the same day. Upon their completion investigating the wheel balancing problem, they advised the following: The rear tyres had NOT been balanced at all. The overall tyre pressure was set at 48 psi (12 psi over the reccomended pressure) The front wheels were bouncing up and down upon testing. They dropped the tyre pressure down to 36 psi. They correctly balanced all tyres and refiitted them accordingly. Upon driving the vehicle after this, there was a vast improvement in the comfort of the ride and the overall feel of the tyres, with virtually no vibration.

Very Happy Customer – Tyreright recently fitted 4 x good brand All Terrain tyres to our Trailblazer and the wife wasn't 100% happy with their wet weather handling. We contacted Tyreright and they immediately replaced the month old tyres with brand new top brand tyres at no extra cost. The customer service is almost too good to believe Show details

Not the cheapest, but I think the best overall – Best experience I've ever had from a tyre fitting service. They asked me what I was looking for in terms of a tyre... low road noise? wet weather grip? value for money? low wear? low rolling resistance? etc etc. Once they'd done that, we discussed options and they ordered the tyres in for me. They were ready at the appointed time and fitted my… Read more

tyres super fast. No trying to sell other services to me, just plain John Bull service. The reception and waiting area are great... large and airy, you can see your vehicle being attended to, free coffee, comfy chairs, TV, and heaps of space. Staff super attentive and friendly. They may not be the absolute cheapest, but in this case you get what you pay for.

Awesome service – Can’t fault these guys I needed 2 back tyres which they replaced but I also had a problem with my front shocks which they removed my tyres fixed my shocks n didn’t charge me a cent I believe these guys care more about our safety than money Show details

Tyre Wrong – - Came into get two rear tyres replaced, they replaced the front ones instead - Member of staff lied twice. He seemed to perfectly remember my old tyre brand, but somehow forgot what tyres i wanted replaced. Oldest trick in the book to get you to replace all four. - Sleezy upselling tactics using fear based responses.

profit over customer service – Had work done on my car and it came back worse than it went in, they would not take any responsibility for the work that was done but was happy to charge me, gave me a new tyre and said it was free and then 1 month later charged me for it on my account, will not take any responsibly for the faulty work that was done With a CEO on $300.00 per hour… Read more

you can see why its turned has turned profit not customer service as it once was, will be closing my account down and going somewhere else, think you should do the same ???

Beware - Possibly a Scam Company – I booked to get 2 replacement tyres and cannot drive my car until this is done. Booked the date, paid for the tyres, paid for the callout fee. Day arrives and no one comes. I called the Brookvale branch and he said they don’t have anyone doing callouts on that day. I called Tyreright, no answer. I spoke to their “real human” chatbot, who is not an… Read more

advanced enough AI to read an order booking, and it said it would arrange to reschedule the callout. It sent an email to Brookvale branch on my behalf instead of actually doing anything.

I spoke with the chatbot again, it did the same thing and brookvale branch called and said that Tyreright need to reschedule the booking. As in, the people that just sent the email to reschedule the booking. Brookvale said I have to call Tyreright head office.

So I called head office, got hung up on 3 times, then got throught to someone named Michael. Michael can’t help me, I need to contact Kayla from a different Tyreright head office. So I got Kayla’s number and called Kayla. Went to message bank which said “this number does not answer calls”. So I left a message with a number to reach me back on. No return call.

So I went back to the chatbot. No results there either but it quickly ended the chat when I asked about a refund.

So I paid for the tyres. Paid for the service. But I have nothing to show for and have not been able to use my car for over a week. Very nice.

Simon and crew at Tyreright Kingaroy – Big shout out for these guys - just went above and beyond to help a lady in distress - after closing hours on a Saturday even. Great work fellas and totally appreciated. 10/10+ Show details

Check your tyre pressures – Bought 4 tyres & a wheel alignment. Customer service was good, tyres & wheel alignment was done promptly with no problems. Decent price & friendly staff. But..... Thought I would check tyre pressure the next day to see what I should put in them for a reference. 4 wheels had different pressures. 1 had 36 1 had 41 1 had 40 1 had 35 And no the… Read more

higher pressures were not the rears. Here I thought the right tyre pressure was important? So my warning.... CHECK YOUR TYRE PRESSURES!!

I have just picked up my ute in Welshepool they fitted 4 new tyres – I have just picked up my ute in Welshepool they fitted 4 new tyres instead to inflated 240 KPA as per Mercedes-Benz instructions they give me back the ute with inflated 300 KPA . Tried to call and send a message to ask why , but no answer I have received. I have been waiting for 15days for this disgusting service Again I am very disappointed… Read more

with this company, they talking about ridiculous things instead to concentrate at main important things. No one has explained me if TA tyres required different pressure , even here on a review the answer is still confused .My tyres has been delivered 15 days ago as supplier confirmed by email no one phoned me for appointment has per agreement.

Tyres replaced – We are long term RAC members who use their service centre in Mandurah. Recently after having our vehicle serviced there we left deciding not to return as the salespersons on the front desk were unable to give accurate quotes which did not encourage us to return to have tyres fitted. We subsequently found another RAC tyre service where the service was great!

Absolutely Brilliant – Just brilliant Townsville dealer! Had a blown tyre due to large unavoidable pothole in bucketing rain out west of Townsville. Slow leak. Aother dealer wanted to sell me 4 new tyres. "Cant have different brands he said" We have Pirellis all round, so dump newish Pilellis and put 4 China tyres on...yeah right. We rang others, no-one was much help,… Read more

Rang and explained our situation to Andy and that we needed to be back in Brisbane next night. He was very positive. Pulled up, he recognised the car (Skoda Superb wagon) waved us straight in immediately and started on the tyre. Called me over, showed me where the steel belts had parted making the tyre unserviceable. Grabbed a new tyre and within a few minutes fitted and balanced it. In and out within 30 minutes. Outstanding service and excellent pricing.

Beware - do not deal with this company – I booked my car, Shop said Mickey Thompson or Coopers for same price, chose MT, booked in for next day At 1:30, turn up at 1:30, no tires, and guy tried to change day, I had a puncture in one tire on the car hubby put a in and the front tire had a blowout so spare was on the car. Staff drove to depot to pick them up, 3:30 he comes back, fits tires… Read more

I pay and drive off.

I get home three hrs later and hubby looked at tires and noticed they were "MasterCraft", not Mickey Thompson, checked invoice and it listed Master craft with the price of the mickey Thompson's $450 ea ($1800) and no wheel alignment as requested and expected when putting four new tires on. Has Mickey Thompson on the bottom though ? I didn't think to check because I got my car back two hrs after it was booked in and had to do stuff plus I live an hour out of town.

Be very careful, they lost one guys wheel and he was waiting two months later for it, and an old guy come in with a puncture and they turned him away stating "too busy", yet they weren't too busy as they only had my car and this other guys, and three guys out the back.

I've been here before, and they even charged for tire disposal.

Hubby will sort this Monday because these guys aren't open Saturdays, so, I won't ever go back to this company. Hope we can sort it.

Tamworth nsw store.

DO NOT take your car here for anything. . They brake stuff on purpose and make you pay for it – The manager was very rude. And would not exempt that the mechanic broke my hand break lever and want me to pay to fix it to pass rego. I feel scamed Show details

Punctured tyre – Spoke to Shane ,who booked me in first thing in the morning with a nail in one of my tyres in a brand new car, tyre fixed in no time and put air also in the other tyres and cleaned them . Affordable and great customer service .thanx guys.will definitely being my car here again fo any issues. Thanx Shane and crew Show details

Unprofessional and Rude – Manager very rude and unprofessional tried to triple charge me for a item and when I refused to pay they where holding my wheels as ransom  Show details

Tyres not at branch – Tyres not at branch when I had drove over 200km to get them fitted even after getting a email day before confirming appointment. The guy at the branch said this is a common occurrence as it isn’t the branch that organised the tyres they only fit them. He said you are dealing with inexperienced people that sit over eastern states. Same that WA always gets treated like Want Awhile for anything to happen.

Advertised special not available in W.A – Website had advertised special on Toyo tyres. When I contacted 2 stores in W.A. they advised no stock was available in W.A.and didn't know when or if more were coming.

Fantastic service – I contacted Tyreright to price match and they did all the other tyre companies advertisers that they price match they don’t !! none were willing to match .jake was fantastic , fantastic service will buy from tyreright again ! The guys at Hastings branch we’re also fantastic ,Jesse at Hastings great service .awesome service all round great company to deal with

Tyreright Windsor NSW - Great service – Hi all, I went into Tyreright Windsor NSW aiming to replace 2 tyres - tyres were 3 years old. My tyres are low profile and quite rare, so they ordered them in to do the job. After putting the car on the hoist, they told me the tyres were good and did not need replacement. This meant the ordered tyres were unneeded and they would be out of pocket.… Read more

As a woman, I feel like I am sometimes disadvantaged when it comes to cars, mechanics etc. In this case, I could not recommend them more. So lovely to be treated this way. Thank you!

Faulty valves – I had 6 new tyres sourced by Tyrerite and fitted to our motorhome. The guy was helpful and did the job quickly. I was happy with the price. Next day one of the rear tyres was flat. I took it back and was told the valve was faulty. It was replaced and I was told all valves were new. Two weeks later a front tyre started to go flat. The valve was… Read more

leaking as it was loose. I rang Tyrerite and they say they have had no other issues with their valves. They cannot explain the loose valve and are sure it was tightened properly on fitting. No explanation. No offer of compensation for all the extra kms travelled to get both valves sorted.

Not upfront before taking your money – Select tyres select store select day and time for fitting pay money Hear nothing about order, so ring store day before appointment only to be told that tyres not In stock and will be a week away. Not good business practice should be upfront before taking your payment.

No service paid for tyres and still no tyres over two months – Help the owner of the stop has belittled me every time l go in there, said said that the tyres are on there way, 29/10/19 l fully paid for the tyres, he lies every time l go in there, last week l asked for my money to be paid into my account, nothing, l am a single mother doing it hard, but l am treated like dirt by one of your shops, why l rang… Read more

head office got brushed off twice, why because I'm a female,. Please refund my money, please help, please do something,

Tyreright Palmerston – Awesome advice, friendly staff and outstanding knowledge actually saved me money as I wanted 4 tyres but only required 2 as the rear ones were only 2mm worn from new,andy's wheel alignment knowledge is unsurpassed id had my hilux aligned at several other local places and none could stop it pulling or get steering wheel straight!!!.Honestly can't recommend more highly have not had this kind of service for 20 years Show details

Tyres keep me rolling for years – The customer service was fantastic and the tyres have been keeping me rolling for years now. When I need more tyres tyreright is the place to go. Thank you for the excellent advice.

Great Deal on hankook tyre – I buy 4 tyres from tyre right. It super cheap deal I never find a deal like that. Highly recommend before you buy from other online deals.Also delivery took 2 days only

Will never again deal with Tyreright, St Leonards, Tassie – It seems apparent to me that Tyreright @ St.Leonards policy is to never admit there's a problem with their tyres, and will do everything to avoid this, resulting in not taking care of a customer's real problem, and in my case, permanently losing repeat business as I used to make all my tyre purchases there. Things I experienced were, indirectly… Read more

accusing me of lying, also possibly thinking I was trying to scam a free set of tyres 'cus it was 10,000Ks before I went to them with the problem, but I don't drive everyday and it took that long till I experienced wet weather roads, and the bloke I talked to was so arrogant-delusional as to claim he knew more about how and where I drive my car than I do.

Everything I said and suggested in order to establish the problem and ways to resolve it was met with an expressionless face and a dismissive attitude that conveyed the customer is 100% wrong and lying and there's nothing wrong with their tyres, and if there is anything wrong with them, it's all the driver's doing.

Toyo Australia, after a few emails and phone calls also has this policy of never admitting there's a problem with their tyres. And the head of the Technical Department had a similar arrogant dismissive attitude as the Tyreright sales-rep, for the Toyo guy also was delusional in claiming to know how and where I drove my car, and of course means he was indirectly accusing me of lying.

And Toyo Japan, forget about it, they never even bothered to respond to my email.

Thus with all avenues explored, knowing I wasn't going to get my problem sorted by any of these companies, I dropped off the 1\4 to1\3 worn tyres at Tyreright, the same sales-rep just stared at me through the office window, never even came outside to deal, and I bought some wet-weather grippy mid-range performance tyres from Beaurepaires Lonnie who's policy is to take care of a customer for the life of the tyre.

The problem was the set of Toyo Nano 3s (bought from a shop on the mainland) I put on me Dawta's car were super grippy in the wet, even grippier than the GT Radials I've been buying from Tyreright for a few years. So back in Tassie I wanted to try them on me ute, but the Nano's I got from Tyreright had less wet grip than the cheap and nasty Bluestreaks which don't even have silica in them, yet they still out-performed (in the wet) the Tyreright Nanos.

Conclusion, the Nanos on me ute were duds, I suspect something went wrong during the manufacturing process, as they also had numerous tiny cracks on all tyres and lost 1-2 psi every day for the first coupe of weeks. Tyreright St Leonards would never admit the tyres are faulty.

For comparison, there's a particular tight 90 degree left-hander @ the crest of a hill on the way to the village. With fresh mild rain (that's when roads are very slippery) I can take that corner @100kph running GT Radials, a gingery and smooth 80kph with the old crappy Bluestreaks...and was shocked when I lost the front-end @ 70kph with the advertised super grippy Nanos 3s.

None of these companies even deserve the 1 star rating.

Most businesses I've dealt with over the last several years in Tassie are exceptional with genuine customer care, aftersales service, friendly and helpful staff or owners. Tyreright St Leonards is definitely not one of them. Anyone can be a delight within the initial product\services - money exchange phase; the true nature of folks is when you have an aftersales problem.

Poor Corporate Citizen! – I found a discarded tyre near Tyreright, Boag Street Morley. I picked the tyre up, carried it to the store and asked if they would dispose of it. Nope, said they would have to pay for the disposal! I know they are not under any obligation but you would think that the cost of tyre disposal would be part of the business plan and one more tyre to… Read more

dispose of would not send the company bankrupt. I live very close to this store and have purchased a set of tyres and had a wheel alignment done there. Not anymore, lost my business boys!

Tyreright Morley - Awesome service – Third time I've been to the Morley branch, owner has a super helpful and positive attitude and is reasonably priced