2U Blinds Australia

U Blinds Australia

 Verifiedublinds.com.au
2U Blinds Australia
3.9

1,002 reviews

PositivevsNegative
74% · 743247 · 25%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
4.3
Customer Service
4.0

Reviews

1,002 reviews
Alan L
Alan LCentral Queensland, QLD
  QLD, Brisbane

Stay away from here

Never will i deal with U-blind again. Over priced. Shoddy workman ship. Don`t deal with U-blinds in Mackay. Go elsewhere. Show details
Linda C
Linda CSouth East Queensland, QLD
  U Blinds Australia

Happy Customer

Great Response time, efficient, Both quality and competitive pricing! Jodie the consultant and Matt the installer were very communicative throughout. Fabulous to work with in selecting fabrics, colours and design.
Both U Blinds staff were very professional. Show details
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c87941989
c87941989South East Queensland, QLD
  QLD, Brisbane

Another unhappy customer

Shame service and product not worth 1 star shop around u will get what u want and be definitely cheaper I used them as a convenience waste of money didn't get what I paid for and we danced around in circles until I gave up !!! Show details
Teriesa
TeriesaSouth East Queensland, QLD3 posts
  QLD, Brisbane

Stay away terrible company!!!

If I could rate 0 I would. Please do not use this company. We had hesitations after reading the reviews but stupidly went with this company. We signed in September 2023, installation in Dec 2023 and now April 2024 and automatic blinds still do not work. Had installer and company manager of Brisbane store out over 4 times and still no luck. Show details
Not happy Jan!
Not happy Jan!Brisbane5 posts
  QLD, Brisbane
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Josh
Josh
  NSW, Sydney

Stay away and find another company

Please for your own sanity and wellbeing stay away from this company.
Initial experience is great but the measurements for my place was incorrect for 2 products a panel glide and a screen door.
Left out of pocket while these things get “rectified”. A 4 month waiting time til anyone knows what to do. After being promised 2 weeks? A guy named Romeo who is perfect at deflecting issues and just wanting to get you off the phone with zero accountability. Just save yourself the time, frustration and energy with this company and find another one.
U Blinds Australia
U Blinds Australia   DM   
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polydactyl p.
polydactyl p.
  QLD, Brisbane

Very happy with the product and the tradie who fitted it

Marcus fitted our security screens and door. He rang a few days in advance to arrange a day and time, and rang again when he was on his way, and he was on time. He was polite and efficient and was focused on getting everything fitted perfectly. He was also very communicative. And Marcus cleaned up afterwards, leaving no mess or dust.

Very happy with his work, and the supplied product looks great fitted, and very happy with the quote we accepted.

Neil and Belinda
Postcode 4030 Show details ·  1

JIM COYLE
JIM COYLESouth East Queensland, QLD2 posts
  U Blinds Australia

TOOK OVER 5 MONTH TO INSTALL, STILL NOT RIGHT

We placed our order for over $5,000. worth of shutters in Aug. 2023, to have them in by Christmas, they didn't arrive until Jan.2024. When they were installed, there was a couple of pieces missing. 6 weeks later they arrived, in the meantime, a piece fell off. When the installer put up the missing pieces. he discovered one of them was slightly short, we are still waiting for that one to arrive from China. It's now Feb 2024.
When I rang to complain the chief operating officer, [Name Removed], said "what are you complaining about, we are fixing it aren't we". If the top management can't see what the problem is, its no wonder there are problems.
The product is good, the price is right, but attitude of the company stinks! Show details
Product Quality
Customer Service
U Blinds Australia
U Blinds Australia   DM   
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Hi Jim, i am sorry to read your review, unfortunately there was a delay with ports which was out of our control. I am happy you're happy with our product.

Rocky Fulham Gardens
Rocky Fulham GardensMetropolitan Adelaide, SA
  SA, Adelaide

Not to be recommended

Have the installer fixing and re installing blinds which are again (third time) incorrectly made.
We paid good money for a substandard product. Could not recommend U Blinds and have a clear conscience doing it.
Definitely no customer satisfaction here. Should be compensated for waisting our time. Show details
Product Quality
Customer Service
Not impressed
Not impressed
  NSW, Sydney

Dreadful Service if you can call it that!

Called on 23rd January requesting a quote and was told someone will call me back to organise.
Its now 20 days later and still havent received a call! Well they can stick it now! Show details
U Blinds Australia
U Blinds Australia   DM   
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We cannot look into this as you have not supplied your name, Please contact sales@ublinds.com.au so we can look into your matter.

IonAus
IonAusSouth East Queensland, QLD35 posts
  Verified QLD, Brisbane
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U Blinds Australia
U Blinds Australia   DM   
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Hi , Please contact sales@ublinds.com.au so we can look into your matter.

Sabir
Sabir2 posts
  NSW, Sydney

Very poor

The guy called nick from this business, he came for a quote and measure with alot less experience, while asking him questions about the product, he was struggling to answer questions and also he didn't know there is another better option available in his product for better quality materials to choose for my security door and i was welling pay more for a better product. He gets angry and cancelled my order without talking to me and didn't talk respectfully and also charged me cancellation fee. He does not know how to do business. Show details
Zippy
Zippy2 posts
  QLD, Brisbane

Excellent service and product Curtains Blinds

Had curtains installed beautiful quality product cant fault them and roller blinds as well
also shutters which are also just the best quality. All on time and perfect service from U Blinds and excellent price. Show details ·  1
Donnatl
Donnatl
  Verified NSW, Sydney

Never turned up

I was told it was a 6 week wait, I had to con tact them many times. Left messages and never had them call back. Eventually got though and promised next day install... never turned up. No contact about delay, don't expect professional service. Show details
Disappointed
Disappointed11 posts
  U Blinds Australia
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Questions & Answers

Robert R
Robert R · U Blinds Australia

Hi U Blinds, Do you have a National Customer Service Manager?? I am receiving absolutely no assistance from Adelaide Staff with after sales customer assistance. I am pleased with my blinds but need assistance in obtaining 5 plastic screw covers which were not installed and make the completed shutters look incomplete. I have called Adelaide office three times to receive empty promises and receive absolutely no assistance. Am getting to be an unhappy customer and would like to receive a solution to my situation.

Robert email robertrault@adam.com.au

Jon
Jon  

Hi Rob. You’re lucky you have a half decent outcome. Email this bloke but can’t be sure he will assist like the rest of the team. Very poor customer service and not currently licensed here in Qld. dean@ublinds.com.au

Robert R
Robert R  

Thanks Jon

Ena Aldrick
Ena Aldrick · U Blinds Australia

I wonder how many times I have to hear the words ' NEXT WEEK ' .

I wonder how many excuses I hear before you change your reasons for delays.

I wonder how anyone would give you good reviews, oh I suppose you guys have relatives.

My question is when ,an actual date,will my 2 small blinds be installed.

U Blinds Australia
U Blinds Australia   DM   
Ena Aldrick
Ena Aldrick  

Contract number 195346
Thanks for replying
Ena

Ray Malligan
Ray Malligan · U Blinds Australia

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

See all U Blinds Australia questions

Details

Compare all U Blinds Australia listings
CategoryPhysical Shops and Blind & Shutter ShopsPhysical Shops and Blind & Shutter ShopsPhysical Shops and Blind & Shutter ShopsPhysical Shops and Blind & Shutter Shops
After Sales ServiceYesYesYesYes
Type of Blinds OfferedAwnings, Curtains, Plantation, Roller, Roman, Shutters, Sunscreen, Venetian and VerticalAwnings, Curtains, Plantation, Roller, Roman, Shutters, Sunscreen, Venetian and VerticalAwnings, Curtains, Plantation, Roller, Roman, Shutters, Sunscreen, Venetian and VerticalAwnings, Curtains, Plantation, Roller, Roman, Shutters, Sunscreen, Venetian and Vertical
Custom Sizing YesYesYesYes
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Contact info for U Blinds Australia

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ACN: 151373867

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