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U Blinds Australia

U Blinds Australia

4.0 from 675 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (192)
  • Return Claim MadeYes (4) · No (193)
  • Customer Service
    4.2 (196)
  • Warranty Claim MadeYes (10) · No (196)
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Moreen

MoreenSouth East Queensland, QLD

Do not touch them

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBanyo
Warranty Claim MadeNo
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Debbie Redfern

Debbie RedfernSouth East Queensland, QLD

Shutters

published

From quote to fitting their service was great. We had an issue with 2 shutters that Sally had sorted out quickly.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBanjo Qld
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Debbie, We are so pleased to hear you have had a great experience with U blinds. Thank you for taking the time to pass on your feedback we do appreciate this.

Bruce

BruceSouth East Queensland, QLD

Made such a huge difference to our outdoor area.

published

Installation and Installer Dan did an amazing job we are so so happy with end result as are others we recommended U Blind to.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine Coast QLD
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Thank you for your Feedback Bruce, we are thrilled you are happy with your purchase. We will be sure pass on your comments. Thank you for choosing U blinds to service your new window furnishings.

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Therese Carindale

Therese CarindaleSouth East Queensland, QLD

Couldn’t be happier

published

From in home measurements and quote to installation we couldn’t be happier with the process. Sales manager Nigel was very helpful and professional. Joel who installed our shutters did a great job. We will definitely recommend U Blinds

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationBrisbane Qld
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Awful planning and execution; Service that was way below expectation

published

I do not normally write reviews but this one is a stunner forcing me to find some time to do this. I paid well over $20000 to get shutters installed at my home with the promise of design, supply and installation with structural warranty for 25 years. Since installation of the shutters I had nothing but trouble in the most used area of my house with the shutters coming off the top trail and bottom trail at various places. I had the shutters hanging by the thread but they would not make it a priority to sort it out. I waited for at least four months before they paid a visit to look into it and not for the first time.
Overall, not a good quality product and awful post sale service. Would not recommend at all.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationA sales person visited my property after ringing for advice
Warranty Claim MadeYes
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Yolanta

YolantaMentone

  • 3 reviews
  • 5 likes

No after sales service - Melbourne. Still waiting for faulty blind to be fixed & missing parts.

published

UBlinds do not want to rectify shoddy installation- make excuses. Love to support Aust made but not rip off artists

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFairfield
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Mark V

Mark VSouthern and Hills, SA

  • 4 reviews
  • Verified customer

Great service

published

We all really love the new awnings and they look great too. They are even better than I expected. Sharon has helped a lot with the whole process; she is a credit to UBlinds.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Mark, Thank you for your feedback we will be sure to pass this onto our South Australian Team! We are pleased to have provided you with a great product and service. Thank you for choosing U blinds.

Shutters

ShuttersSouth East Queensland, QLD

Shutters look amazing

published

Our shutters look amazing! One of those jobs where the outcome surpassed our expectations and looks fantastic. The salesman and installed were fantastic.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQLD
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Thank you for taking the time to pass on your feedback. We are thrilled our products has surpassed your expectations and look great! We appreciate your support, Ublinds team!

Planet

Planet Greater Melbourne (Outer), VIC

Couldn't be happier

published

We installed blinds in our factory using U Blinds and we couldn't be happier with the service provided by Thea, Frank & Kieren. Punctual, professional and friendly. And the price was great for what we needed. We are extremely happy with the end result. Thank you to you all.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationMelbourne
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia
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Robyn

RobynHobart, TAS

  • 2 reviews
  • 1 like

responsive, quick and excellent quality

published

We had used Ublinds for our first home over 10 years ago and the quality was exceptionally high. We never had any creasing or faulty mechanisms, so decided to use them again for our new build. They were punctual, and easy to discuss options. Delivery and installation were early and very quick. we are super happy with the product, colour and quality. I had made the mistake of buying store bought blinds for my sons build but after only a year of installation I was disappointed with them, so had Ublinds do a quote for him as well as mine. He too is very happy with the quality compared to the store bought ones.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHobart
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Thank you for taking the time to leave your Feedback Ronson. We are pleased to hear you and your son have had a great experience with U blinds and love your new window furnishings. Your support is very much appreciated from the U Blinds team!

Bling

BlingGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Thrilled with Shutters & Blinds

published

Professional installation work by Frank & Kieran to install shutters & blinds.Pam in Office so helpful & obliging. Friendly and Cheerful Staff. Recommend U Blinds.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

We are so thrilled you love your new shutters and blinds. We will make sure we pass on your lovely comments to our Melbourne team! Thank you for taking the time to leave your feedback and have a Merry Christmas from the U blinds team!

Rich

RichGreater Melbourne (Inner), VIC

  • 2 reviews

Very Happy

published

Frank and Kieren arrived at time they specified. Got straight to it and were finished quickly. Very professional and courteous.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Ian M.

Ian M.Greater Melbourne (Metropolitan), VIC

No after sales service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFairfield, Vic
Warranty Claim MadeYes
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Tony C.

Tony C.

  • 2 reviews
  • 1 like

Awful experience

published

If I had my time again I would have chosen a different company. If zero stars was an option I would have chosen that. The list of woes include: failure to turn up to scheduled appointments multiple times, broken shutters installed after taking 50% payment, losing blinds in the warehouse, poorly fitting shutters following replacement under warranty, shutters requiring replacement after 2 years because they don’t close properly, losing my warranty claim in the system, poor communication. Never again! Spend a bit more and go elsewhere. Five stars though for being the worst company I have ever dealt with.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationAdelaide
Warranty Claim MadeYes
See all answers
2 comments
U Blinds Australia
U BlindsU Blinds Australia

Hi Tony, We are sorry to hear you have had these issues. If you could please call our office and ask to speak with Natalie and i will discuss these issues with you and will make sure they have now been resolved for you. Thank you Ublinds.

Tony C.
Tony C.
Sarah C

Sarah CGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Love my external blinds! Thanks

published

We called Darren to help us again with looking at external blinds. Darren helped us with our inside blinds a few years ago and we were so happy with them (and Darren!) and still are!
Had Frank and Kieran come and install our external blinds this time. Not only do they look better than I would have imagined, Frank and Kieran did a fantastic job installing them! They came out in Dec and they were friendly, courteous and very efficient. Congratulations on having such valued employees. Very impressed with the product. This is the second time we have used U Blinds - they are still perfect all these years later. We we will use U Blinds again. Thankyou, Sarah and Dave.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFairfield, VIC
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia
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Beej

Beej

  • 2 reviews
  • 1 like

Shocking

published

Awful, awful experience with their company. Their support is terrible, they make guarantees they don't keep. Have been stuffing me around for months and I still do not have my product. They don't even communicate with their own installers, the whole thing is a massive crap show to be honest. Avoid at all costs.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Beej,
I am sorry to hear you are having this issue. If you could please call our office on 1300 303 391 and ask to speak with Natalie so i can assist you with this. Thank you

Karen

Karen South East Queensland, QLD

Love the product - Absolutely thrilled with the service

published

From the moment I called U Blinds I could not have been happier. The product looks fabulous, the service was second to none and the fitting process exceeded my expectations . Brendan thanks for installing the shutters around the kitchen renovation - I am sure it was not easy to avoid boxes and furniture but you did it with a great big smile and nothing was too hard.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Karen, Thank you for taking the time to leave you feedback regarding your experience with U blinds. We are so pleased you love your new window furnishings and that we have exceeded your expectations. Thank you from the U Blinds team!

Marilyn

MarilynSouth East Queensland, QLD

Blind installer

published

Just wanted to tell you about your installer Joel. He came out on September 28th to install shutters throughout my house. He was friendly, courteous and very efficient. Congratulations on having such a valued employee. Very impressed with the product. Will use UBlinds again. Thankyou also Lara.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Diana T.

Diana T.Greater Melbourne (Metropolitan), VIC

Happy Customer

published

A big thank you to Frank & Kieran who were professional, friendly and installed my blinds very professional. I luv my blinds and I will definitely recommend UBlinds and an added bonus if you have Frank & Kieran to install. Very happy customer

  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne Victoria
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Carolyn

CarolynGreater Melbourne (Outer), VIC

Happy customer

published

Frank and Kieran are very friendly and good installers. Love my shutters. This is the second time with using u. Blinds and will be having them back again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFairfield Victoria
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Page 1 of 34

Questions & Answers

Ray Malligan

Ray Malliganasked

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

No answers
Deb McDiarmid

Deb McDiarmidasked

Do you deliver to Cairns Queensland?

2 answers
Fired Up
Fired Up

I would contact them for an immediate answer obviously

WGoldberg
WGoldberg

Their number: 1300 303 391

Alan Cooper

Alan Cooperasked

I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.

Regards Alan Cooper Carindale 4152

1 answer
Fired Up
Fired Up

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