1,076 reviews
An older guy came to quote for blinds. Certainly not wanting to hear what the customers want! But instead talking over us. Every time we went to speak he’d stop us and say listen to him without us saying what we were after. He said instead of having indoor blinds get outdoor roller shutters instead! We said definitely not. He kept saying the… Read more
opposite we wanted blinds and sheers. But again he said don’t get sheers, just have day and night blinds. Definitely not a good salesman. We won’t be going with him and his company! He was so rude! Them and Kresta aren’t the go to for what we were asking for. Very unprofessional service. Would not recommend them at all.
Installed over $6K worth of shutters, no problems with quality but delays, pressure to pay prior to installation and the installing of a large window shutter that opens out across the front door were issues that I found unacceptable. After delays… Read more
from contacting U Blinds and finally a response, the rep came out and could not see an issue with a large shutter opening across the front door. There is ample room for this large window shutter to open the other way against a brick wall BUT the installer decided to have it open across the main entrance door to the house - JUST DON’T GET IT???? It seemed I was a little silly to think that there was an issue with the shutter opening across a main entrance!!
Follow-up · No follow up from U Blinds since the rep came out to make me feel silly as to what could possibly be wrong with having the shutters open across the front door!!
The shutters that were installed look great, and motorized block out blinds are great, but the service experience has been extremely poor. After waiting 12 weeks for installation, (after being told 6-8 week delivery), I was told on the day that my bedroom shutters could not be installed because the measurements were wrong. This has left my… Read more
bedroom with a large sliding glass door to the backyard and no privacy.
I was then advised it will take another 6–8 weeks to remake them taking my wait time to 5 months.
I asked for a refund for the bedroom shutters so I could have them made locally in Australia within 2–3 weeks, but this was refused even though the error was not mine.
I also emailed the company 11 days ago regarding this issue and have received no response.
It is incredibly frustrating to wait months for a product only to be left without a solution, without privacy, and without communication.
I’m hoping the company will now reach out and resolve this situation, as I would much prefer to update this review with a positive outcome.
Reviews with attachments
- +1
U Blinds Australia Great Quality window Furnishings I call for 3 quotes to replace Awnings & add external roller shutters, Plantintations shutters & window internal blinds . Received a home visit ,quote with in a couple hrs from my phone call . Jim from U Blinds a true professional gave me the best of 4 Quotes a very competitive company with … Read more
high quality window Furnishings . I would have No hesitation in recording U Blinds Australia for all your window Furnishing needs.
One Very Satisfied Customer .
We are extremely satisfied with the installation of the plantation shutters to our windows. It has added value, atmosphere and rejuvenated the rooms. The installation of the shutters was completed within a short time, less than 3 hours. Show details
Quality product even better than I anticipated, flexible with letting me do it in stages, great value - Amy listened to my every need- she was highly professional, gave suggestions where I asked, was empathetic, displaying unconditional positive regard, an excellent product knowledge, a wonderful manner and didn’t rush me. So much better in every… Read more
way from my other quotes. After installation everyone made comments about how much value it has added to the property. Looking forward to getting the other parts of the house done now. Couldn’t be happier. Thank you U Blinds Australia. ⭐️⭐️⭐️⭐️⭐️
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I have just had my new aluminium shutters installed on my deck and they look amazing! Lauren was so helpful with the selection process..she was patient and understanding to what I wanted and Tony was absolutely amazing with the installation.. he was polite, neat and skilled in his work..and answered any questions I had. I reckon they have added at… Read more · 1
least $10,000 value to my property.. I went with U Blinds because I already have their aluminium blinds on my deck and wanted the opposite side inclosed and plantation shutters in my sunroom which are beautiful. I cannot recommend U Blinds enough.. they are an outstanding product. I am so happy. Valetta of Stafford Heights
Makes my house look a million dollars – Everything went very smoothly from the meeting and planning with Jodie to the installation with Matt. The final product looks so impressive that it feels like a brand new house and certainly added value. Thanks to Jodie for her suggestions and Matt for being so thorough and efficient. The team was always friendly and always kept me in the loop. I’d recommend U Blinds to anyone. Thanks again. Show reply
If you are after a company that: 1. Promises installation times to secure deposits (Gold Coast sales rep; 2. Fails to commit to check measure dates which delays your order further; 3. Promises your job will be prioritised then is delayed again; 4. Fails to give clear communication when requesting updates for installation dates; 5. Prior to even… Read more
unloading the van requests payment. Even after requesting to see all goods have arrived which is fair and reasonable prior to providing payment; 6. Departs the jobs leaving metal shards from installation on brand new carpet, window sills and tracks in all areas worked. After raising the issue you are asked to ‘vacuum them up’ by head office; 7. Will not prioritise making a site safe for residents; 8. When defects are noted not even 24 hours after installation it takes a whole week to return; Then Ublinds is who you want. They received our sale due to lead times matching our requirements and if I knew the above I would have went elsewhere. Stepping on metal barefoot is a pain and is an acceptable finish to Ublinds standards. After speaking to the Ublinds owner Chris Ralph we were told to man up, get a dust pan and clean up their mess. This is a company that does not take safety seriously and will make excuses as to why it cannot be fixed in an expected time. I would encourage potential customers to seek another company if you are after a better service experience. I wish I saw all of the other negative reviews prior to engaging this company. This is just a glimpse of the metal shards you can expect in your home.
- +1
I purchased $4300 worth of roller blinds and privacy/uv blinds, the sales lady was pushy when it came to collecting money on the day, I'd simply called for a measure and quote and the next thing I know she had the eftpos machine out. I felt rushed and pushed, but I'd been let down by another company and the quote was good. I have three sliding… Read more
doors, one very large one in a rumpus, one in a lounge area and one in a bedroom. The rumpus required two blinds, I knew this would be the case, I'd already decided the lounge would also be split. I was undecided on the bedroom, I wasn't sure it would give privacy or block light effectively, we spent some time discussing it and she held her fingers up and said the gap would be minimal, I said yes to split but then changed my mind, I had other trades there that day and we were interrupted several times. I fully understand I signed the paperwork, two lots that had been crossed out, scribbled on and were rather confusing. Again I say I take a lot of responsibility for not being clearer about changing my mind on the bedroom being a split blind. Come day of install they worked really quickly, I found a mark on one blind and pointed it out and was told just use water on a cloth and wipe, not to use any cleaning products because it would take the colour out of the blinds, right then I regretted buying a blind that was clearly not quality, that could only be cleaned with water! After they left I realised the bedroom had a split blind, it offered no blocking of light and no privacy! She had stated privacy would not be an issue because the gap was minimal and the structural middle frame of the door would block light and give privacy. Light was streaming in and I went outside and even from a meter away I could see directly into my daughters bedroom and her bed! I rang and didn't say anything other than I'd like her to come back and give me a quote for a full blind, plus a quote for a heavy privacy / uv blind behind. I explained it offered no privacy and let in too much light. On the day she was due back I received a call to say someone else was coming. A man came and clearly didn't know the products or understand what I was asking for! He brought no sample books with him and this made the situation more frustrating. He suggested mounting a new blind totally different to the other blinds, he suggested a blind in a different colour, he didn't understand when I was requesting a heavier privacy blind than the ones I'd purchased for lounge area. It was a nightmare! I requested two quotes, one for a new blind and one for a single privacy in the heaviest fabric they had. When I received the quote it was for a single blind in a different colour, the chains were a different colour and the bottom railing was a different colour. I has also mentioned that the rails along the bottom of all blinds were not weighted and banged against the windows unless totally all the way up. The email suggested if I wanted to open windows I pull the privacy blinds all the way up, why would I purchase privacy blinds if I had to have them all the way up? Also suggested was I go to Bunnings and buy padded tape of some sort to soften the banging.... on 4 grand of new blinds! I emailed back that colour was wrong, that one quote wasn't supplied, next email also had mistakes in colours ect so I emailed again and got absolutely no response! U blinds are pushy, quick to take your money and totally lack any after care service, $900 wasn't enough for them to be bothered with. Totally would not recommend U blinds.
Latest follow-ups
After an initial holdup with Delivery & Installation, we are delighted with the final outcome Thanks to both Teams of Installers, who vacuumed the floor, after completing the job Show details
Follow-up · Delighted with all of our Plantation Shutters
Received a quote on 20/09/2025 - paid deposit that day. Expected some sort of communication as it got closer to Xmas, nothing. Called them, said sorry to close to Xmas now. Waited till Jan, was told Feb 4 would be install day. Rang the installer to… Read more
say are you still coming. Didn’t show up.
Rang 1300 number to ask what is going on, now have to wait another 3 weeks.
Will be 5 months since ordering and paying deposit.
Woeful - no communication, nothing. Not even sure if they’ll turn up on the 16th.
Follow-up · Installation date deferred again, on the day of installation- then out of the blue two days later they offered to do it the next week. Installer insisted I email someone different than invoice my proof of payment. Was pretty pisse by then and said that’s all your getting which was me showing him paid receipt.
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Positive reviews
Jodie was simply amazing her knowledge and advise where second to none Awesome Gorgeiud person Nothing was a problem. Matt our installer was fantastic super friendly efficient and happy to achieve an amazing result. Our plantation shutters are simply gorgeous. Two extremely happy customers. Thank you so much you Guys really are the best. Show details
I am most satisfied with Dylan and his colleague's work in installing my U Blinds awning for my decking area. From the start, Dylan was determined to find a way of ensuring that the awning's parts be positioned on my limited wall space in a way that would result in a sturdy and secure and aesthetically pleasing outcome too. Thank you so much Dylan for taking pride in your work and for your warm and friendly manner as well!!
Hi Jodie, I just wanted to send a big thank you! I’m absolutely thrilled with the blinds and curtains; they’ve truly transformed my house into a beautiful home. Your professionalism and expertise in helping me choose what would suit my space best made all the difference. I really appreciated your friendly and approachable demeanor throughout… Read more
the process. Plus, Dan was so helpful and did an amazing job with the installation.
You both are such valuable assets to the company, and I would happily recommend U Blinds to anyone looking to turn their house into a home!
Kind regards,
Tina.
Negative reviews
Sadly my experience with UBlinds is consistent with the other negative reviews. Whilst the sales process with Nick was pretty good, once the order was placed everything went downhill badly from there. My experience was poor, missed installation dates, missing blinds, incorrectly measured screens that had to be remade, poor quality installation… Read more
leaving gaps in corners, frames not secured, shutters fitted out of alignment etc, the list goes on. They will ask you to pay 100% before installation (which I refused). I was constantly chasing UBlinds for confirmation on delivery dates, on missing items etc. It got so bad that I called and emailed the owners of the company to try to get some resolution, but it seemed they couldn't have cared less, I got no reply. I think my personal experience of UBlinds can be best summed up by this example. When a plantation shutter was installed so badly out of alignment that it didn't shut, both the installer and the state manager tried to tell me that there was nothing wrong, and showed me a laminated pre printed statement from some industry association that "planation shutters sag", as a way to justify the poor quality install. I dug my heels in and they refitted it properly and guess what, no "sagging", just a properly fitted shutter that opens and closes as it should. I should have done a better job of checking the reviews below going with UBlinds, highly suggest everyone does the same before making your decision on who to go with.
I ordered blinds from U Blinds back in February, and as of November, the job is still incomplete. The experience has been extremely frustrating. Several blinds had to be reordered due to incorrect measurements, and when they finally arrived, some were too long. The delivery for the rumpus room window was also a mess. Only half of the order was… Read more
delivered the first time, and on the second attempt, they claimed the order had arrived, but they didn’t have the curtains themselves. On the third attempt, only the curtains for one of the two windows were delivered.
Communication throughout the process was slow and unhelpful, leaving me uncertain about when, or if, the job would be completed.
Overall, I cannot recommend U Blinds due to repeated errors, poor communication, and lack of professionalism.
Terrible Service – Beware! I would have rated them negative stars if that were possible. Their priority is to take your money first, but they leave your work unfinished. Don’t be misled by the glowing reviews—I honestly don’t know how they got them. They refuse to give you a completion date, and when I raised my concerns, all I received was a… Read more
half-hearted “sorry.” To make matters worse, they demand full payment upfront and won’t even start the job until you’ve paid in full. Once they have your money, that’s when the problems begin.
Save yourself the stress and look elsewhere.
Recent reviews
5stars for Amy of sales, great knowledge of the products, professional and efficient with the measurements and costing. Amy was courteous, friendly and her experienced advice was the reason for my order. 5stars each for Shane and Andrew. I was extremely pleased with the installation process. It was obvious that both were highly skilled and… Read more
experienced as the installation was fast, correct and efficient. These two were a delight,happy and considerate, courteous and kind. I highly recommend U Blinds for their product, service and especially their staff
Ordered Vertical Drapes, Plantation Shutters and Sheer Curtains from U blinds. Sales Manager Jodie, came out on 3 occasions to show products and measure. The whole process was flawless from the Measuring to the install, with 2 installers Tory for the Verticals and Sheers and Matt for Plantation Shutters. Overall we would highly recommend. This is the 2nd occasion we have used U blinds and the 1st one was also perfect, Show details
Great customer service from installer Dylan. Dylan had to return four times due to a wrong order, then parts missing on 3 other occasions. He kept me up to date on the progress of the order. He was polite and apologetic throughout the ongoing process. When the order finally arrived and all correct parts were delivered,(over 6 -8 weeks delay from… Read more
the initial installation date) he fitted me in to install our outside blinds asap. Dylan and his side kick were professional, cleaning up any mess made and disposing of all rubbish. He always turned up on time. The installation was finally completed to an excellent standard.
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Our experience with U Blinds was fabulous. Not only are they an Australian owned company, they are also very competitive with pricing. We chose PVC shutters. Nigel was our Rep and we found him to be very thorough, honest and communicative. Looking forward to the installation in a few weeks time. Thankyou, Nigel. Show details
The sales team have always been great, and the product is good. But the customer service team and the installing process is not great. They pushed me to pay the final amount when I had let them know we weren't ready for install, and then went ahead and told me if I didn't do it this week we'd be waiting forever to get them done. So they left one… Read more
at the house to be completed, when it was time to install I was advised I must have had the wrong company and they had no recollection of my order. This took over two weeks for them to recognise that they had spelt my name wrong, I am pretty sure you could have looked up my address. The lady then got pretty rude to me on the phone, when I had already waited over a week for them to call me to arrange install and now I have to wait a further 9 days before installation. So good product, poor customer service and bad approach to the install/final payment process. Thanks!
As an update after three months I’m still waiting for the final products to be installed. The customer service team really do not care and I’ve had to make far too many calls to them, they have had the wrong spelling of my name, the wrong email, the wrong phone number .. so every excuse in regards to why I’m calling them to get the products installed. And it will be five months from paying before they are installed. I wouldn’t recommend it’s just not worth the hassle of the installation and the awful customer service team who just do not care and told me they don’t and just not there problem which I get but so frustrating.
Nick was timely and pleasant during his measure up, and he provided a competitive/acceptable quote. His suggestions proved to be very suitable for our lounge setting. There was a minor hitch with our install date, but this was effectively sorted by the Customer Service Team. The installer called on the day to verify his arrival time. He was… Read more
courteous, friendly, professional and did a very good job. As this was our second interaction with UBlinds, we were again very pleased with all aspects of the process. We recommend their service and their Plantation Shutters product. Cheers, Helen and Terry
Place an order for one shutter and one security door on 19Mar2025. Contacted 1st week of June and had to wait until 3Jul2025 for installation. I was bullied to pay balance before job completed. The installer has installed the shutter but left parts behind to install security door. They are quick to take your money but no one wants to get back in contact to get the job finished. Poor form and would not use. They are not worth one start. Stay clear
We had been looking for a blind to restore the privacy to the rear deck . On recommendation, we had Lauren come around to show us what was available for the space We opted for a motorized ZipScreen blind and install it myself. It all came cut to the exact size , making installation easy . The installation instructions were quick to find online… Read more · 1
and easy to follow The entire experience, from the initial sales appointment through to self installation was simple and stress free. The quality of the product is excellent . Overall . Extremely happy with our decision to use U Blinds
Fantastic job from start to finish. We had issues with windows not being square, the measure up by Nigel was excellent. To finish off we had Tory instal our shutters throughout the house and he did a perfect job, very particular with the finish and we are so happy with the end result. Thank you Tory for such a great job. On our experience I would highly recofmmend U Blinds. Show details · 1
From the quote to installation everything was exceptional. Jodie our Sales representative was extremely knowledgeable and helpful with suggestions. She definitely has an eye for detail. Show details · 1
Excellent service from Jodie, her product knowledge and suggestions showed how professional and knowledgeable Jodie is about the products, Jodie recommends. Would definitely recommend Jodie. Show details · 1
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