1,086 reviews
Had a quote for an outdoor blind and then more quotes - their quote was much higher than other quotes - had a call this morning from their first rep and she was not happy and quote abrasive with the quote we received from their other company (which I did not know was associated with them) - was then told her quote still stood. ANGRY. Show details
Reviews with attachments
A big thank you to Dean from U Blinds for the prompt service on changing over a motor on my vertishades. Great service . Show details
Absolutely outstanding. I was so impressed with the first lot of 3 shutters and outdoor blind I had installed in February, I decided the get the rest of the house done.. so I had 7 more shutters installed. From the quote from Tiarne to the check measure from Darryl and the install by Darryl and his wife Mary today, very impressed. Yes had the wait… Read more
about 8 weeks or so, but no other company is quicker than that unless you buy off the shelf… quality of the product and finish is exceptional. Do yourself a favour, get quotes from other companies, and then get a quote from UBlinds… if you get a cheaper quote, let them know and they will see if they can beat or match.. highly recommended.
- +1
U Blinds Australia Great Quality window Furnishings I call for 3 quotes to replace Awnings & add external roller shutters, Plantintations shutters & window internal blinds . Received a home visit ,quote with in a couple hrs from my phone call . Jim from U Blinds a true professional gave me the best of 4 Quotes a very competitive company with … Read more
high quality window Furnishings . I would have No hesitation in recording U Blinds Australia for all your window Furnishing needs.
One Very Satisfied Customer .
We are extremely satisfied with the installation of the plantation shutters to our windows. It has added value, atmosphere and rejuvenated the rooms. The installation of the shutters was completed within a short time, less than 3 hours. Show details
Quality product even better than I anticipated, flexible with letting me do it in stages, great value - Amy listened to my every need- she was highly professional, gave suggestions where I asked, was empathetic, displaying unconditional positive regard, an excellent product knowledge, a wonderful manner and didn’t rush me. So much better in every… Read more
way from my other quotes. After installation everyone made comments about how much value it has added to the property. Looking forward to getting the other parts of the house done now. Couldn’t be happier. Thank you U Blinds Australia. ⭐️⭐️⭐️⭐️⭐️
The shutters that were installed look great, and motorized block out blinds are great, but the service experience has been extremely poor. After waiting 12 weeks for installation, (after being told 6-8 week delivery), I was told on the day that my bedroom shutters could not be installed because the measurements were wrong. This has left my… Read more
bedroom with a large sliding glass door to the backyard and no privacy.
I was then advised it will take another 6–8 weeks to remake them taking my wait time to 5 months.
I asked for a refund for the bedroom shutters so I could have them made locally in Australia within 2–3 weeks, but this was refused even though the error was not mine.
I also emailed the company 11 days ago regarding this issue and have received no response.
It is incredibly frustrating to wait months for a product only to be left without a solution, without privacy, and without communication.
I’m hoping the company will now reach out and resolve this situation, as I would much prefer to update this review with a positive outcome.
If you are after a company that: 1. Promises installation times to secure deposits (Gold Coast sales rep; 2. Fails to commit to check measure dates which delays your order further; 3. Promises your job will be prioritised then is delayed again; 4. Fails to give clear communication when requesting updates for installation dates; 5. Prior to even… Read more
unloading the van requests payment. Even after requesting to see all goods have arrived which is fair and reasonable prior to providing payment; 6. Departs the jobs leaving metal shards from installation on brand new carpet, window sills and tracks in all areas worked. After raising the issue you are asked to ‘vacuum them up’ by head office; 7. Will not prioritise making a site safe for residents; 8. When defects are noted not even 24 hours after installation it takes a whole week to return; Then Ublinds is who you want. They received our sale due to lead times matching our requirements and if I knew the above I would have went elsewhere. Stepping on metal barefoot is a pain and is an acceptable finish to Ublinds standards. After speaking to the Ublinds owner Chris Ralph we were told to man up, get a dust pan and clean up their mess. This is a company that does not take safety seriously and will make excuses as to why it cannot be fixed in an expected time. I would encourage potential customers to seek another company if you are after a better service experience. I wish I saw all of the other negative reviews prior to engaging this company. This is just a glimpse of the metal shards you can expect in your home.
- +1
I purchased $4300 worth of roller blinds and privacy/uv blinds, the sales lady was pushy when it came to collecting money on the day, I'd simply called for a measure and quote and the next thing I know she had the eftpos machine out. I felt rushed and pushed, but I'd been let down by another company and the quote was good. I have three sliding… Read more
doors, one very large one in a rumpus, one in a lounge area and one in a bedroom. The rumpus required two blinds, I knew this would be the case, I'd already decided the lounge would also be split. I was undecided on the bedroom, I wasn't sure it would give privacy or block light effectively, we spent some time discussing it and she held her fingers up and said the gap would be minimal, I said yes to split but then changed my mind, I had other trades there that day and we were interrupted several times. I fully understand I signed the paperwork, two lots that had been crossed out, scribbled on and were rather confusing. Again I say I take a lot of responsibility for not being clearer about changing my mind on the bedroom being a split blind. Come day of install they worked really quickly, I found a mark on one blind and pointed it out and was told just use water on a cloth and wipe, not to use any cleaning products because it would take the colour out of the blinds, right then I regretted buying a blind that was clearly not quality, that could only be cleaned with water! After they left I realised the bedroom had a split blind, it offered no blocking of light and no privacy! She had stated privacy would not be an issue because the gap was minimal and the structural middle frame of the door would block light and give privacy. Light was streaming in and I went outside and even from a meter away I could see directly into my daughters bedroom and her bed! I rang and didn't say anything other than I'd like her to come back and give me a quote for a full blind, plus a quote for a heavy privacy / uv blind behind. I explained it offered no privacy and let in too much light. On the day she was due back I received a call to say someone else was coming. A man came and clearly didn't know the products or understand what I was asking for! He brought no sample books with him and this made the situation more frustrating. He suggested mounting a new blind totally different to the other blinds, he suggested a blind in a different colour, he didn't understand when I was requesting a heavier privacy blind than the ones I'd purchased for lounge area. It was a nightmare! I requested two quotes, one for a new blind and one for a single privacy in the heaviest fabric they had. When I received the quote it was for a single blind in a different colour, the chains were a different colour and the bottom railing was a different colour. I has also mentioned that the rails along the bottom of all blinds were not weighted and banged against the windows unless totally all the way up. The email suggested if I wanted to open windows I pull the privacy blinds all the way up, why would I purchase privacy blinds if I had to have them all the way up? Also suggested was I go to Bunnings and buy padded tape of some sort to soften the banging.... on 4 grand of new blinds! I emailed back that colour was wrong, that one quote wasn't supplied, next email also had mistakes in colours ect so I emailed again and got absolutely no response! U blinds are pushy, quick to take your money and totally lack any after care service, $900 wasn't enough for them to be bothered with. Totally would not recommend U blinds.
Latest follow-ups
Our experience with U Blinds was fabulous. Not only are they an Australian owned company, they are also very competitive with pricing. We chose PVC shutters. Nigel was our Rep and we found him to be very thorough, honest and communicative. Looking forward to the installation in a few weeks time. Thankyou, Nigel. Show details
Follow-up · Nigel is really knowledgeable about the product and has a friendly and professional manner. He also wasn’t pushy, which is a big plus for me. I won’t say that this product was the cheapest, but it was competitive and it’s owned by an Aussie company!! I believe you pay for what you get and our product is top notch. Love it and love supporting Aus… Read more
Excellent service, as it’s very rare today! – I received excellent service from Emily, she responded back to me so quickly and she was helpful and arranged everything for me. Emily is an true asset to her company. Show details · 1
Follow-up · UBlinds ended up replacing my security screens for the whole house, even though only some corroding. I live near canals and Sally replaced my whole order. It did take a few months, due to being made overseas. Sally was very helpful and delivered excellent service, it surprised me because it was a $16k job.
After an initial holdup with Delivery & Installation, we are delighted with the final outcome Thanks to both Teams of Installers, who vacuumed the floor, after completing the job Show details
Follow-up · Delighted with all of our Plantation Shutters
Find out how U Blinds Australia compares to other Blind & Shutter Shops
Know better, choose better.
Positive reviews
My neighbor referred UBlinds - specifically Jodie as someone who could help us with re doing the blinds for the property we just bought I had had two other compagnies come out before but was not sure about the suggestions I received. From the start Jodie was very warm and made me feel at ease. She offered suggestions that on what would like nice… Read more · 1
in each room - showing we pictures along the way. She recommended the finishes and color and I trusted her judgement from the beginning
We are excited to get all our new blinds installed soon :)
Jodie's experience and knowledge made the selection process very easy. I felt very confident in my selections, being guided by Jodie's suggestions and the range of options provided by UBlinds was great. Show reply
Have used these guys twice now. Love their product, great quality, good advice when picking what I want, price is reasonable, and their service is great. Will remain a long term customer of theirs and highly recommended to all. Show details
Negative reviews
I've lodged a claim through Fair Trading. Be warned! Destroyed the sales and marketing campaign for our property. Human error has led to a massive delay, broken promises, and wrecked our plans to proceed with a sale - just devastating. Better options out there!!! Show details
Absolutely outstanding service from Ublinds — if you enjoy waiting endlessly and being completely ignored. Ordered a screen door in January… apparently that means sometime this year (maybe) if you’re lucky. Fast forward to today, I was booked in for installation at 7am. Took time out, made sure I was home, rearranged my day — and guess what? No… Read more
one showed up. Not even the courtesy of a call or message.
At this point, I’m not sure if the door is being handcrafted by monks or if the installation team just operates on vibes. Either way, the complete lack of communication and respect for customers’ time is a joke.
If you’re thinking about using them, I’d strongly suggest you don’t — unless you enjoy chasing updates and being left hanging.
An older guy came to quote for blinds. Certainly not wanting to hear what the customers want! But instead talking over us. Every time we went to speak he’d stop us and say listen to him without us saying what we were after. He said instead of having indoor blinds get outdoor roller shutters instead! We said definitely not. He kept saying the… Read more
opposite we wanted blinds and sheers. But again he said don’t get sheers, just have day and night blinds. Definitely not a good salesman. We won’t be going with him and his company! He was so rude! Them and Kresta aren’t the go to for what we were asking for. Very unprofessional service. Would not recommend them at all.
Recent reviews
We recently had shutters and curtains installed throughout many rooms of our home and we couldn't be happier with the result. Shane was fantastic in helping us choose the best window covering options for each room. He took the time to explain the different products available and provided honest, knowledgeable advice that made the decision… Read more
process easy. Peter was meticulous with the measuring and installation. His attention to detail ensured everything fitted perfectly, and the quality of his workmanship was outstanding. Together, Shane and Peter worked exceptionally well as a team, making the entire experience smooth and stress-free. The quality of the shutters and curtains is excellent. Everything fits beautifully, looks amazing, and has completely transformed our rooms. We intend to install additional shutters and curtains throughout our home, and we won't hesitate to return to U Blinds Australia. We'll definitely be requesting Shane and Peter again. A sincere thank you to both Shane and Peter for your professionalism, expertise, and outstanding customer service. It was a pleasure dealing with you both. We highly recommend U Blinds Australia to anyone looking for quality window furnishings and a team that genuinely cares about achieving the best possible result. Many thanks, Sandra and Peter
This is the second time I have used UBlinds Jodie is amazing her experience and guidance made my choice so easy Nothing is too much trouble Flexibility in day and time for my quote Jodie was so great Texting immediately to set up a time that suited within 24 hours of ringing U blinds Installation too no stress and great communication Show reply
‘Amy’ was absolutely brilliant with her quotation, she was so professional & made everything so simple. I completely recommend UBlinds at the Sunshine Coast and they were also the BEST PRICE out of all the quotes. I’m doing a complete renovation & having Plantation Shutters installed and security screens & doors- the best price on the Coast. Can’t… Read more
wait for installation day. Thanks again Amy, you were awesome. Highly recommend using UBlinds. Michelle
Find out how U Blinds Australia compares to other Blind & Shutter Shops
Know better, choose better.
Installed over $6K worth of shutters, no problems with quality but delays, pressure to pay prior to installation and the installing of a large window shutter that opens out across the front door were issues that I found unacceptable. After delays… Read more
from contacting U Blinds and finally a response, the rep came out and could not see an issue with a large shutter opening across the front door. There is ample room for this large window shutter to open the other way against a brick wall BUT the installer decided to have it open across the main entrance door to the house - JUST DON’T GET IT???? It seemed I was a little silly to think that there was an issue with the shutter opening across a main entrance!!
Follow-up · No follow up from U Blinds since the rep came out to make me feel silly as to what could possibly be wrong with having the shutters open across the front door!!
Received a quote on 20/09/2025 - paid deposit that day. Expected some sort of communication as it got closer to Xmas, nothing. Called them, said sorry to close to Xmas now. Waited till Jan, was told Feb 4 would be install day. Rang the installer to… Read more
say are you still coming. Didn’t show up.
Rang 1300 number to ask what is going on, now have to wait another 3 weeks.
Will be 5 months since ordering and paying deposit.
Woeful - no communication, nothing. Not even sure if they’ll turn up on the 16th.
Follow-up · Installation date deferred again, on the day of installation- then out of the blue two days later they offered to do it the next week. Installer insisted I email someone different than invoice my proof of payment. Was pretty pisse by then and said that’s all your getting which was me showing him paid receipt.
Jodie was simply amazing her knowledge and advise where second to none Awesome Gorgeiud person Nothing was a problem. Matt our installer was fantastic super friendly efficient and happy to achieve an amazing result. Our plantation shutters are simply gorgeous. Two extremely happy customers. Thank you so much you Guys really are the best. Show details
I am most satisfied with Dylan and his colleague's work in installing my U Blinds awning for my decking area. From the start, Dylan was determined to find a way of ensuring that the awning's parts be positioned on my limited wall space in a way that would result in a sturdy and secure and aesthetically pleasing outcome too. Thank you so much Dylan for taking pride in your work and for your warm and friendly manner as well!!
Hi Jodie, I just wanted to send a big thank you! I’m absolutely thrilled with the blinds and curtains; they’ve truly transformed my house into a beautiful home. Your professionalism and expertise in helping me choose what would suit my space best made all the difference. I really appreciated your friendly and approachable demeanor throughout… Read more
the process. Plus, Dan was so helpful and did an amazing job with the installation.
You both are such valuable assets to the company, and I would happily recommend U Blinds to anyone looking to turn their house into a home!
Kind regards,
Tina.
Sadly my experience with UBlinds is consistent with the other negative reviews. Whilst the sales process with Nick was pretty good, once the order was placed everything went downhill badly from there. My experience was poor, missed installation dates, missing blinds, incorrectly measured screens that had to be remade, poor quality installation… Read more
leaving gaps in corners, frames not secured, shutters fitted out of alignment etc, the list goes on. They will ask you to pay 100% before installation (which I refused). I was constantly chasing UBlinds for confirmation on delivery dates, on missing items etc. It got so bad that I called and emailed the owners of the company to try to get some resolution, but it seemed they couldn't have cared less, I got no reply. I think my personal experience of UBlinds can be best summed up by this example. When a plantation shutter was installed so badly out of alignment that it didn't shut, both the installer and the state manager tried to tell me that there was nothing wrong, and showed me a laminated pre printed statement from some industry association that "planation shutters sag", as a way to justify the poor quality install. I dug my heels in and they refitted it properly and guess what, no "sagging", just a properly fitted shutter that opens and closes as it should. I should have done a better job of checking the reviews below going with UBlinds, highly suggest everyone does the same before making your decision on who to go with.
5stars for Amy of sales, great knowledge of the products, professional and efficient with the measurements and costing. Amy was courteous, friendly and her experienced advice was the reason for my order. 5stars each for Shane and Andrew. I was extremely pleased with the installation process. It was obvious that both were highly skilled and… Read more
experienced as the installation was fast, correct and efficient. These two were a delight,happy and considerate, courteous and kind. I highly recommend U Blinds for their product, service and especially their staff
I ordered blinds from U Blinds back in February, and as of November, the job is still incomplete. The experience has been extremely frustrating. Several blinds had to be reordered due to incorrect measurements, and when they finally arrived, some were too long. The delivery for the rumpus room window was also a mess. Only half of the order was… Read more
delivered the first time, and on the second attempt, they claimed the order had arrived, but they didn’t have the curtains themselves. On the third attempt, only the curtains for one of the two windows were delivered.
Communication throughout the process was slow and unhelpful, leaving me uncertain about when, or if, the job would be completed.
Overall, I cannot recommend U Blinds due to repeated errors, poor communication, and lack of professionalism.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.