Reviewer Photos & Videos
Love the product - Absolutely thrilled with the service
From the moment I called U Blinds I could not have been happier. The product looks fabulous, the service was second to none and the fitting process exceeded my expectations . Brendan thanks for installing the shutters around the kitchen renovation - I am sure it was not easy to avoid boxes and furniture but you did it with a great big smile and nothing was too hard.
Just wanted to tell you about your installer Joel. He came out on September 28th to install shutters throughout my house. He was friendly, courteous and very efficient. Congratulations on having such a valued employee. Very impressed with the product. Will use UBlinds again. Thankyou also Lara.
A big thank you to Frank & Kieran who were professional, friendly and installed my blinds very professional. I luv my blinds and I will definitely recommend UBlinds and an added bonus if you have Frank & Kieran to install. Very happy customer
Frank and Kieran are very friendly and good installers. Love my shutters. This is the second time with using u. Blinds and will be having them back again.
Absolutely love my Plantation shutters from UBlind!!!
Absolutely love my Planation Shutters!!! UBlinds where so fantastic and easy to deal with. I'll definitely be getting my other rooms fitted with their plantation shutters. Highly recommended. Quality is great. It's amazing how much they insulate the rooms in the house that have these.
Stay away from this company
Worst customer service ever. Installation cancelled with less than one hour notice, UBlinds then sent an installer that could not figure out which shutters belonged to which window. Another installer had to come and show him. We still await our main sliding door shutters to be installed as a box was ‘left at the warehouse’. Incredibly incompetent - I recommend if you are wanting shutters to use another company.
Order from them if you can wait for ever
Ordered some curtains and shutters for my new house in the last week of August and was told they would be installed in 6-8 weeks. We got the shutters in the last week of October (yup after 8 weeks) and still no curtains. Have been promised they would give us a call once they hear from the supplier but no call was ever received. When we try to call, we don't get to speak to the manager. Receptionist cuts us in the middle as the manager probably doesn't want to deal with the unhappy customers. Don't waste your time with this company, there are heaps of curtain companies out there that are surely better than these guys. They are busy blaming their supplier which is not my business. I wonder if my curtains have actually been ordered!
What a useless mob this u blinds are
GETTING A QUOTE:
Tried to get a Quote from this Company & do you think they were interested!!!!
Rang requesting Quote for Motorised Folding Arm Awning & was told someone would be in touch soon to arrange quote. Waited 3 weeks heard nothing, used online chat & was told i would be contacted within 24hrs waited 3 days nothing, rang & spoke to their receptionist when told of issue she took details & said she would get someone to call, when i mentioned that only 1 chance left she laughed.
I would not recommend this shody organisation for anything.
Terrible customer service
After seeing their advertisement in "MY Weekly PREVIEW distributed in all areas of the Sunshine Coast I decided to ring them about a quote on storm shutters for our patio. I suggested a day for the quote but this was not suitable and the salesman suggested Tuesday afternoon 27 October 2020. We made sure we were home, the time came and went and as of today 2 November we have heard nothing from them. I can see all the good reviews these people got but honestly what sort of company forgets about a possible client.
love love love
hi, mum and dad have put shutters in the lounge room, kitchen and dad's bedroom. love love love them. all the people who have come to their home can't stop saying how lovely they are.they all reckon we should do the rest of the house. we are definately going to. the team from u blinds have been amazing and so helpful. thankyou from colleen
Great product and even better service
Thanks so much for your blinds guys. I ordered three outdoor blinds for different areas of the house. The service was fantastic, then when I got the blinds I was blown away about the quality and look. I then ordered more :) Thank you so much, Cinnamon
New shutters looked so good I decided to get more. U blinds provided fantastic service, communication and installation was fast, efficient and professional. Amazing value for money, I highly recommend
Amazing result! Loving my new shutters
I had my shutters installed last week, they look amazing and complete my renovations! This company is great to deal with and are very professional.
I couldn’t be more pleased with the end result. I highly recommend!
Love the shutters
Shutters are amazing & completely change the feel & look of the rooms. Couldn’t be more happy with them. Installation was quick & Brad did a great job & was very friendly. All my friends want them!
- Verified customer
installed with errors, now over 13 weeks and still no word or rectification date!
outdoor roller blinds purchased for $9728, quoted 7/5 and we proceeded with quote as "locally made" therefore no expected delays like other companies who import from china. Installation was quick - installed 8/7, however one blind was measured about 2 cm too short, and they didnt trim the top and the bottom was gappy (wrong balloon bottom seal) as was originally discussed. came back to review 21/7 and was told max 3 weeks to fix their errors. constant emails and dates set but now it is 7/10, OVER 10 weeks late from their fix date, and still no ...result. Got cancelled AGAIN! with 45mins notice, after they made me take a day off work to be home! shoddy company, really dislike paying in full BEFORE the job is done for reasons like this. Not happy, would not recommend.
LOVE LOVE LOVE my new blinds
I have just built a new house and fitted it out with Ublinds shutters , curtains & Fab awnings. Absolute perfect fit and they look fantastic. Dean was my installer and did a wonderful job. Shopped around but Ublinds were hands down the most professional and on the ball. The customer service was great. Would definitely recommend. Would give more stars if I could.
Warning: do not buy blinds from this company
I took U Blinds Australia to NSW Civil & Administrative Tribunal and the tribunal found:
“that the blinds are not of merchantable quality, and are not fit for the purpose for which they were supplied. The Tribunal is satisfied that the failure to comply with the consumer guarantees is a major failure, because a reasonable consumer would not have purchased the blinds if they knew that they would continually break and need ongoing repairs.”
I have also had a judgement/order registered in the Local Court against U Blinds, which is still outstand...ing. In my experience U blinds, and in particular the director [name removed], has demonstrated a total lack of compliance with their contractual arrangements, warranty conditions and consumer law. The company has an appalling attitude towards its responsibilities under consumer law and a total disregard for the rights of its customers. U Blinds have ignored both the Tribunal and the judgement, which shows their utter contempt for the law and the rights of the customer. Avoid using this company!!
We tried to get a quote 4 weeks ago and sales consultant on golf coast refused to get back to us we waited for 4 weeks for her to reply and she could not be bothered. I called head office and the owner of the company and started screaming down the phone at me. I said can I explain what occurred he kept yelling (major anger management issues) no how dare u ring and complain about our sales rep not getting back to u. I said I am entitled to call and say I am unhappy with the service he still kept ranting I said can u calm down he was so over p...rotective of his sales rep for some reason. Was not professional, no empathy and non apologetic. I said in a calm manor please disregard I would not even go through your company the way u are behaving. A friend of mine has just experienced a similar issue with u blind where the owner will attack current client verbally. Stay away friends were told 8 week turn around they are still waiting 20 weeks down the track. She received some of her order and blinds were either smashed or fell off wall
Questions & Answers
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
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