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U Blinds Australia

U Blinds Australia

4.0 from 660 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (178)
  • Return Claim MadeYes (4) · No (180)
  • Customer Service
    4.3 (182)
  • Warranty Claim MadeYes (7) · No (183)
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Karen

Karen South East Queensland, QLD

Love the product - Absolutely thrilled with the service

published

From the moment I called U Blinds I could not have been happier. The product looks fabulous, the service was second to none and the fitting process exceeded my expectations . Brendan thanks for installing the shutters around the kitchen renovation - I am sure it was not easy to avoid boxes and furniture but you did it with a great big smile and nothing was too hard.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Marilyn

MarilynSouth East Queensland, QLD

Blind installer

published

Just wanted to tell you about your installer Joel. He came out on September 28th to install shutters throughout my house. He was friendly, courteous and very efficient. Congratulations on having such a valued employee. Very impressed with the product. Will use UBlinds again. Thankyou also Lara.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Diana T.

Diana T.Greater Melbourne (Metropolitan), VIC

Happy Customer

published

A big thank you to Frank & Kieran who were professional, friendly and installed my blinds very professional. I luv my blinds and I will definitely recommend UBlinds and an added bonus if you have Frank & Kieran to install. Very happy customer

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne Victoria
Warranty Claim MadeNo
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Carolyn

CarolynGreater Melbourne (Outer), VIC

Happy customer

published

Frank and Kieran are very friendly and good installers. Love my shutters. This is the second time with using u. Blinds and will be having them back again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFairfield Victoria
Warranty Claim MadeNo
See all answers
E. Williams

E. WilliamsSouth East Queensland, QLD

Absolutely love my Plantation shutters from UBlind!!!

published

Absolutely love my Planation Shutters!!! UBlinds where so fantastic and easy to deal with. I'll definitely be getting my other rooms fitted with their plantation shutters. Highly recommended. Quality is great. It's amazing how much they insulate the rooms in the house that have these.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQLD
Warranty Claim MadeNo
See all answers
Roger S

Roger SSouth East Queensland, QLD

Very happy with new Shutters and blinds

published

Very happy with the new shutters and blinds installed this week. Made such a difference to
the lounge and family room. Very professional no fuss installation. We will use them again.

Incentivised ReviewNo
Lucy J.

Lucy J.South East Queensland, QLD

Stay away from this company

published

Worst customer service ever. Installation cancelled with less than one hour notice, UBlinds then sent an installer that could not figure out which shutters belonged to which window. Another installer had to come and show him. We still await our main sliding door shutters to be installed as a box was ‘left at the warehouse’. Incredibly incompetent - I recommend if you are wanting shutters to use another company.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBanyo Brisbane
Warranty Claim MadeNo
See all answers

Order from them if you can wait for ever

published

Ordered some curtains and shutters for my new house in the last week of August and was told they would be installed in 6-8 weeks. We got the shutters in the last week of October (yup after 8 weeks) and still no curtains. Have been promised they would give us a call once they hear from the supplier but no call was ever received. When we try to call, we don't get to speak to the manager. Receptionist cuts us in the middle as the manager probably doesn't want to deal with the unhappy customers. Don't waste your time with this company, there are heaps of curtain companies out there that are surely better than these guys. They are busy blaming their supplier which is not my business. I wonder if my curtains have actually been ordered!

Incentivised ReviewNo

Great result!

published

I highly recommend Frank and Kieran They were punctual,organised and helpfull.Very impressed with their work.My new window shutters and blinds look great!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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tom

tomSouthwest, VIC

  • 2 reviews
  • 2 likes

What a useless mob this u blinds are

published

GETTING A QUOTE:
Tried to get a Quote from this Company & do you think they were interested!!!!
Rang requesting Quote for Motorised Folding Arm Awning & was told someone would be in touch soon to arrange quote. Waited 3 weeks heard nothing, used online chat & was told i would be contacted within 24hrs waited 3 days nothing, rang & spoke to their receptionist when told of issue she took details & said she would get someone to call, when i mentioned that only 1 chance left she laughed.
I would not recommend this shody organisation for anything.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFAIRFIELD
Warranty Claim MadeNo
See all answers
2 comments
U Blinds Australia
U BlindsU Blinds Australia

Hi Tom. We are sorry to hear you feel this way. Unfortunately you live in an area that we do not service, Our sales consultant has informed us that he called you and left message. So we are unsure as to why you did not receive this message.

tom
tom

Sorry but that is terrible. If you do not service this area why did your Receptionist not tell me this both times I spoke to her. Your Sales Consultant had 4 occasions to contact me but never did, you should check his phone to know the true facts.

Wayne

Wayne

  • 9 reviews
  • 6 likes

Terrible customer service

published

After seeing their advertisement in "MY Weekly PREVIEW distributed in all areas of the Sunshine Coast I decided to ring them about a quote on storm shutters for our patio. I suggested a day for the quote but this was not suitable and the salesman suggested Tuesday afternoon 27 October 2020. We made sure we were home, the time came and went and as of today 2 November we have heard nothing from them. I can see all the good reviews these people got but honestly what sort of company forgets about a possible client.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
U Blinds Australia
U BlindsU Blinds Australia
Wayne
Wayne

Sorry but once bitten twice shy. I do not have any confidence in your company customer service much less to keep appointments on any shutter installations

Colleen T.

Colleen T.South East Queensland, QLD

love love love

published

hi, mum and dad have put shutters in the lounge room, kitchen and dad's bedroom. love love love them. all the people who have come to their home can't stop saying how lovely they are.they all reckon we should do the rest of the house. we are definately going to. the team from u blinds have been amazing and so helpful. thankyou from colleen

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationkawana qld
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia
cinnamon

cinnamonSouth East Queensland, QLD

Great product and even better service

published

Thanks so much for your blinds guys. I ordered three outdoor blinds for different areas of the house. The service was fantastic, then when I got the blinds I was blown away about the quality and look. I then ordered more :) Thank you so much, Cinnamon

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane Qld
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Cinnamon, We are so thrilled you have had a fantastic experience with U blinds and love your products! Thank you for taking the time to pass on your feedback. We really appreciate your continued support.

Steve

SteveSydney, NSW

Great choice

published

New shutters looked so good I decided to get more. U blinds provided fantastic service, communication and installation was fast, efficient and professional. Amazing value for money, I highly recommend

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSydney
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Steve, thank you for taking the time to leave us a review. We are delighted to hear you have had a great experience with U blinds. Thank you for your support!

Carolyn D

Carolyn DSouth East Queensland, QLD

Amazing result! Loving my new shutters

published

I had my shutters installed last week, they look amazing and complete my renovations! This company is great to deal with and are very professional.
I couldn’t be more pleased with the end result. I highly recommend!

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationBrisbane
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Carolyn, We are so pleased you are happy with your shutters. Thank you for your support.

Blind & Shutter Shops

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Love the shutters

published

Shutters are amazing & completely change the feel & look of the rooms. Couldn’t be more happy with them. Installation was quick & Brad did a great job & was very friendly. All my friends want them!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Hi Clint, We are extremely happy to hear you love your new shutters and that you have had a wonderful experience with our team! Thank you for your support!

Apple

AppleBrisbane

  • 24 reviews
  • 17 likes
  • Verified customer

installed with errors, now over 13 weeks and still no word or rectification date!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationbrisbane
Warranty Claim MadeYes
See all answers
Ted and Ralph

Ted and RalphSouth East Queensland, QLD

LOVE LOVE LOVE my new blinds

published

I have just built a new house and fitted it out with Ublinds shutters , curtains & Fab awnings. Absolute perfect fit and they look fantastic. Dean was my installer and did a wonderful job. Shopped around but Ublinds were hands down the most professional and on the ball. The customer service was great. Would definitely recommend. Would give more stars if I could.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBanyo
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Thank you Ted and Ralph, we are delighted to hear you have had wonderful experience with U blinds. Your support is greatly appreciated.

Warning: do not buy blinds from this company

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia

Thanks Ian, we have a very different opinion of your case. We stand by our warranty and may we suggest if you are so adamant that you are correct and please take this further as we would be happy to defend our situation.

jae22

jae22TOOWOOMBA

Stay away

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
See all answers
1 comment
U Blinds Australia
U BlindsU Blinds Australia
Page 1 of 33

Questions & Answers

Ray Malligan

Ray Malliganasked

Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond

No answers
Deb McDiarmid

Deb McDiarmidasked

Do you deliver to Cairns Queensland?

2 answers
Fired Up
Fired Up

I would contact them for an immediate answer obviously

WGoldberg
WGoldberg

Their number: 1300 303 391

Alan Cooper

Alan Cooperasked

I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.

Regards Alan Cooper Carindale 4152

1 answer
Fired Up
Fired Up

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