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U Blinds Australia
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MoreenSouth East Queensland, QLD
Do not touch them
On 18th Sept 2020 I ordered blinds and shutters from ublinds. The contract was that the blinds would take 3-4 weeks and the shutters 6-8 weeks to make.
On 5th Nov the blinds were installed. Please note I had to pay up front before the installation guy would install them. Now I know why. Incidentally the installation person said he was a contractor for ublinds and was only following instructions from them. I found out later this was a lie, he is employed directly by ublinds
I pointed out at installation that the panel blind was not blacko...Read more
ut as I had specified, there were at least 1cm gaps down each side of the blind. Installer stated he would contact their office and their representative to find a solution. This was a lie, he did no such thing. On the 10th November I rang their salesman and he said he would visit and find a solution for me. He said he would cut a slit in my skirting board in order to make the blind more blackout. How is this a solution? Incidentally this is still not fixed. On 22nd Dec 2020 my shutters were finally installed. Next day I realised two blades on one shutter were broken. I immediately rang ublinds and they sent their rep again. He promised it could be fixed by their permanent employee installer.Similar opinion? Write a review on ProductReview.com.au!
Debbie RedfernSouth East Queensland, QLD
Shutters
From quote to fitting their service was great. We had an issue with 2 shutters that Sally had sorted out quickly.
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BruceSouth East Queensland, QLD
Made such a huge difference to our outdoor area.
Installation and Installer Dan did an amazing job we are so so happy with end result as are others we recommended U Blind to.
1 comment
U BlindsU Blinds Australia
Thank you for your Feedback Bruce, we are thrilled you are happy with your purchase. We will be sure pass on your comments. Thank you for choosing U blinds to service your new window furnishings.
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Therese CarindaleSouth East Queensland, QLD
Couldn’t be happier
From in home measurements and quote to installation we couldn’t be happier with the process. Sales manager Nigel was very helpful and professional. Joel who installed our shutters did a great job. We will definitely recommend U Blinds
1 comment
U BlindsU Blinds Australia
Hi Therese, Thank you for taking the time to pass on your feedback we really appreciate this. We are so pleased to hear you have had a great experience with U blinds and love your new window furnishin... Read more
gs! Thank you for choosing U blinds as your blind specialist.Similar opinion? Write a review on ProductReview.com.au!
Awful planning and execution; Service that was way below expectation
I do not normally write reviews but this one is a stunner forcing me to find some time to do this. I paid well over $20000 to get shutters installed at my home with the promise of design, supply and installation with structural warranty for 25 years. Since installation of the shutters I had nothing but trouble in the most used area of my house with the shutters coming off the top trail and bottom trail at various places. I had the shutters hanging by the thread but they would not make it a priority to sort it out. I waited for at least four months before they paid a visit to look into it and not for the first time.
Overall, not a good quality product and awful post sale service. Would not recommend at all.
1 comment
U BlindsU Blinds Australia
Hi Rob,
I am sorry to hear you have had this experience. I did reply to your personal message that was received to contact myself directly so I could gather more information from you to be able to inv... Read more
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YolantaMentone
- 3 reviews
- 5 likes
No after sales service - Melbourne. Still waiting for faulty blind to be fixed & missing parts.
UBlinds do not want to rectify shoddy installation- make excuses. Love to support Aust made but not rip off artists
1 comment
U BlindsU Blinds Australia
Hi Yolanta, I am very sorry to hear you have had this issue. I believe our Melbourne branch has now been in touch to get this sorted as soon as possible for you. If you have any further issues or conc... Read more
erns please contact us and we will get this sorted immediately for you.Similar opinion? Write a review on ProductReview.com.au!
Mark VSouthern and Hills, SA
- 4 reviews
- Verified customer
Great service
We all really love the new awnings and they look great too. They are even better than I expected. Sharon has helped a lot with the whole process; she is a credit to UBlinds.
1 comment
U BlindsU Blinds Australia
Hi Mark, Thank you for your feedback we will be sure to pass this onto our South Australian Team! We are pleased to have provided you with a great product and service. Thank you for choosing U blinds.
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ShuttersSouth East Queensland, QLD
Shutters look amazing
Our shutters look amazing! One of those jobs where the outcome surpassed our expectations and looks fantastic. The salesman and installed were fantastic.
1 comment
U BlindsU Blinds Australia
Thank you for taking the time to pass on your feedback. We are thrilled our products has surpassed your expectations and look great! We appreciate your support, Ublinds team!
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Planet Greater Melbourne (Outer), VIC
Couldn't be happier
We installed blinds in our factory using U Blinds and we couldn't be happier with the service provided by Thea, Frank & Kieren. Punctual, professional and friendly. And the price was great for what we needed. We are extremely happy with the end result. Thank you to you all.
1 comment
U BlindsU Blinds Australia
We are so pleased to hear you love your new window furnishings and have had a great experience with our company. Thank you for taking the time to leave your feedback we will be sure to pass this onto ... Read more
our Melbourne team! Thank you for your support and for choosing U blinds!Similar opinion? Write a review on ProductReview.com.au!
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RobynHobart, TAS
- 2 reviews
- 1 like
responsive, quick and excellent quality
We had used Ublinds for our first home over 10 years ago and the quality was exceptionally high. We never had any creasing or faulty mechanisms, so decided to use them again for our new build. They were punctual, and easy to discuss options. Delivery and installation were early and very quick. we are super happy with the product, colour and quality. I had made the mistake of buying store bought blinds for my sons build but after only a year of installation I was disappointed with them, so had Ublinds do a quote for him as well as mine. He too is very happy with the quality compared to the store bought ones.
1 comment
U BlindsU Blinds Australia
Thank you for taking the time to leave your Feedback Ronson. We are pleased to hear you and your son have had a great experience with U blinds and love your new window furnishings. Your support is very much appreciated from the U Blinds team!
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BlingGreater Melbourne (Metropolitan), VIC
- 2 reviews
Thrilled with Shutters & Blinds
Professional installation work by Frank & Kieran to install shutters & blinds.Pam in Office so helpful & obliging. Friendly and Cheerful Staff. Recommend U Blinds.
1 comment
U BlindsU Blinds Australia
We are so thrilled you love your new shutters and blinds. We will make sure we pass on your lovely comments to our Melbourne team! Thank you for taking the time to leave your feedback and have a Merry Christmas from the U blinds team!
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RichGreater Melbourne (Inner), VIC
- 2 reviews
Very Happy
Frank and Kieren arrived at time they specified. Got straight to it and were finished quickly. Very professional and courteous.
1 comment
U BlindsU Blinds Australia
Thank you for taking the time to leave us your feedback we really appreciate it. I am so pleased you have had a wonderful experience and we look forward to servicing your window furnishing needs in th... Read more
e future if required. Thank you and Merry Christmas from the U Blinds team!Similar opinion? Write a review on ProductReview.com.au!
Ian M.Greater Melbourne (Metropolitan), VIC
No after sales service
My order was worth over $5000 for day/night blinds. When they were installed on 31/7/20 they looked great. Three months later 25% of the width of the material on one of the day blinds had separated from the roller. I found it had not been pinched into the roller, just glued. This blind had never been raised or lowered since installation. A month later I found the material from another day blind on the floor, having fully separated from it's roller. I contacted u blinds 30/11/20 & was asked to complete an online form, which was done same day. Ne...Read more
xt day I received an email advising they would be in touch within 24 hours. 72 hours later I called them having heard nothing. [Name Removed] told me they had been directed to concentrate on new installations pre-Christmas and I could not expect any service until some time next January. U blinds you have my money & I do not have a product fit for purpose!!! Get your act together and face your obligations. I am not going anywhere other than to Consumer Affairs if this issue is not resolved immediately.1 comment
U BlindsU Blinds Australia
Hi Ian,
I am sorry you have had this issue. I have been in contact with our Melbourne office and they have advised me this has been booked in to be attended to urgently for you tomorrow.
We do value ... Read more
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Tony C.
- 2 reviews
- 1 like
Awful experience
If I had my time again I would have chosen a different company. If zero stars was an option I would have chosen that. The list of woes include: failure to turn up to scheduled appointments multiple times, broken shutters installed after taking 50% payment, losing blinds in the warehouse, poorly fitting shutters following replacement under warranty, shutters requiring replacement after 2 years because they don’t close properly, losing my warranty claim in the system, poor communication. Never again! Spend a bit more and go elsewhere. Five stars though for being the worst company I have ever dealt with.
2 comments
U BlindsU Blinds Australia
Hi Tony, We are sorry to hear you have had these issues. If you could please call our office and ask to speak with Natalie and i will discuss these issues with you and will make sure they have now been resolved for you. Thank you Ublinds.
Nah all good thanks. I really have no desire to deal with you again. There’s really nothing else you can do for me at this stage unless you were contemplating giving me a decent refund for stuffing me... Read more
around but I seriously doubt that idea would cross your mind.Similar opinion? Write a review on ProductReview.com.au!
Sarah CGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
Love my external blinds! Thanks
We called Darren to help us again with looking at external blinds. Darren helped us with our inside blinds a few years ago and we were so happy with them (and Darren!) and still are!
Had Frank and Kieran come and install our external blinds this time. Not only do they look better than I would have imagined, Frank and Kieran did a fantastic job installing them! They came out in Dec and they were friendly, courteous and very efficient. Congratulations on having such valued employees. Very impressed with the product. This is the second time we have used U Blinds - they are still perfect all these years later. We we will use U Blinds again. Thankyou, Sarah and Dave.
1 comment
U BlindsU Blinds Australia
Hi Sarah, Thank you for taking the time to leave us feedback. We are so pleased that you love your new blinds and that they look better than you had imagined. We look forward to servicing your window ... Read more
furnishing needs in the future. Kind Regards the U blinds Team!Similar opinion? Write a review on ProductReview.com.au!
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Beej
- 2 reviews
- 1 like
Shocking
Awful, awful experience with their company. Their support is terrible, they make guarantees they don't keep. Have been stuffing me around for months and I still do not have my product. They don't even communicate with their own installers, the whole thing is a massive crap show to be honest. Avoid at all costs.
1 comment
U BlindsU Blinds Australia
Hi Beej,
I am sorry to hear you are having this issue. If you could please call our office on 1300 303 391 and ask to speak with Natalie so i can assist you with this. Thank you
Similar opinion? Write a review on ProductReview.com.au!
Karen South East Queensland, QLD
Love the product - Absolutely thrilled with the service
From the moment I called U Blinds I could not have been happier. The product looks fabulous, the service was second to none and the fitting process exceeded my expectations . Brendan thanks for installing the shutters around the kitchen renovation - I am sure it was not easy to avoid boxes and furniture but you did it with a great big smile and nothing was too hard.
1 comment
U BlindsU Blinds Australia
Hi Karen, Thank you for taking the time to leave you feedback regarding your experience with U blinds. We are so pleased you love your new window furnishings and that we have exceeded your expectations. Thank you from the U Blinds team!
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MarilynSouth East Queensland, QLD
Blind installer
Just wanted to tell you about your installer Joel. He came out on September 28th to install shutters throughout my house. He was friendly, courteous and very efficient. Congratulations on having such a valued employee. Very impressed with the product. Will use UBlinds again. Thankyou also Lara.
1 comment
U BlindsU Blinds Australia
Hi Marilyn, Thank you for taking the time to pass on your feedback regarding your experience with U blinds. We will be sure to pass on your feedback to Joel and Lara. We are so pleased you have had a... Read more
n enjoyable experience with U blinds and we look forward to attending to your window furnishing requirements in the future, and that of your family and friends. Thank you from the U Blinds team!Similar opinion? Write a review on ProductReview.com.au!
Diana T.Greater Melbourne (Metropolitan), VIC
Happy Customer
A big thank you to Frank & Kieran who were professional, friendly and installed my blinds very professional. I luv my blinds and I will definitely recommend UBlinds and an added bonus if you have Frank & Kieran to install. Very happy customer
1 comment
U BlindsU Blinds Australia
Hi Diana, We are are thrilled that you love your new blinds and that you have had an enjoyable experience with our company. We thank you for your time and look forward to attending to your window fur... Read more
nishing requirements in the future, and that of your family and friends.Similar opinion? Write a review on ProductReview.com.au!
CarolynGreater Melbourne (Outer), VIC
Happy customer
Frank and Kieran are very friendly and good installers. Love my shutters. This is the second time with using u. Blinds and will be having them back again.
1 comment
U BlindsU Blinds Australia
Hi Carolyn, Thank you for taking the time to leave your feedback we will be sure to pass on your comments to Frank and Kieran. Thank you for being a loyal customer to U blinds, we look forward to serv... Read more
icing your window furnishing needs in the future. U blinds team!Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Ray Malliganasked
Shutters ordered & 50% deposit paid on March 18, 2020 for our apartment on Chevron Island. Rep Kerry Knight said Shutters were in stock but in containers & expected installation in 6-8 weeks. 4 weeks already gone bye & we have been unable to contact anyone to get an update. Please respond
No answers
Deb McDiarmidasked
Alan Cooperasked
I have a quote from your Brisbane office NS125790. I would like someone to write to me on email as i'm travelling and have no phone, regarding setting up an instalment date. Nigel was the guy I dealt with.
Regards Alan Cooper Carindale 4152
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U BlindsU Blinds Australia
Hi Debbie, We are so pleased to hear you have had a great experience with U blinds. Thank you for taking the time to pass on your feedback we do appreciate this.