U Blinds Australia VIC, Melbourne

I am most satisfied with Dylan and his colleague's work in installing my U Blinds awning for my decking area. From the start, Dylan was determined to find a way of ensuring that the awning's parts be positioned on my limited wall space in a way that would result in a sturdy and secure and aesthetically pleasing outcome too. Thank you so much Dylan for taking pride in your work and for your warm and friendly manner as well!!

Great customer service from installer Dylan. Dylan had to return four times due to a wrong order, then parts missing on 3 other occasions. He kept me up to date on the progress of the order. He was polite and apologetic throughout the ongoing process. When the order finally arrived and all correct parts were delivered,(over 6 -8 weeks delay from… Read more

the initial installation date) he fitted me in to install our outside blinds asap. Dylan and his side kick were professional, cleaning up any mess made and disposing of all rubbish. He always turned up on time. The installation was finally completed to an excellent standard.

The company is not able to replace the cord needed to operate honeycomb blinds. We bought 4 blinds in 2019 and the cords do wear out if you are operating them every day. Now they are saying I can buy a new cord but it might not be the correct size...

U Blinds is the worst company I have ever used for security doors and windows. In the past I've used other companies to put security windows and doors on with nil issues. I started contact with U Blinds in August 2024, it's now the start of April 2025. The security window are held in by the skews jutting out awkwardly to keep it in. Other… Read more

companies have metal strips that line the window edges that screw in neatly and look professional. The doors are still yet to be finished. After 3days of "installing" end of November 2024, the installer simply left with just putting doors on the rails and then leaving. No locks where installed to the doors. No security doors for the front of my house, missing doggy door I had ordered. Finally a different installer who seemed to know what is was actually doing came out end of February 2025, to inform me the security doors on my front door will not fit and if they manage to put them on they will damage my front door handle in time. I want a refund. The rear sliding doors were out with a cm gap, and new doors need to replace them. The sliding door to my laundry is also measured wrong.

U blinds refuse to refund me, though they are in breach of site 60 and 62 of Consumer Affairs Victoria. Site 60 - Services not done with due care and skill. Site 62 - Reasonable time of supply.

All I get back in response is "Thanks for your email, we agree to your Terms and will have our Security expert Contact you once the Replacement Doors have Arrived. As discussed we are Committed to Completing your Installation to Australian Standards. Once again thanks for your patience."

Though I find this email unclear, will they issue a refund for my front door screens as they will just damage my front door handle which I love and do not want damaged. What measurements are they going off, for the other doors? When will someone be in contact with me in regard to installing - hopefully the correct sizes? Meanwhile I don't feel fully safe in my home due to this, I feel so much stress from the whole debacle, last thing I needed during my first pregnancy.

Save yourself the time, money and stress and go with another company. Never pay in full when they have not delivered on their product. What a mistake I made.

Worst Customer Service Ever!!!! – They told me my shutters would be ready in 6-8 weeks. They were ready in 6 weeks but now it’s been 3+ months and they have not turned up to two installation dates they scheduled with me. I’ve used this company previously as have my sister and Mum. I will NEVER use them again. I am disgusted with their lack of communication and attempts to fix… Read more

major stuff up on their end. They’re now telling me I have to wait another 5 days. WHY? This should be fixed immediately. I doubt I’ll see them in 5 days time and I doubt they’ll tell me that they’ve changed the date again. I am beyond furious right now!!!! Zero communication from them! They change the install date and don’t tell their customer. I’d cancel my order but of course they have my money

Avoid for crimsafe installation – Initial impressions of this company were very good. Where things fell apart completely was with crimsafe installation. Slow service, people not turning up when booked to, turning up when not booked, getting things wrong constantly, fitting locks that don’t work. I tried contacting your office and gave you months to respond. As you never even… Read more

acknowledged my concerns, nor responded, I am writing this in the hope other people don’t endure the complete mess you’ve left us in. Do better. Avoid at all costs.

Didn’t follow through – Big page advert in newspaper offering super discounts. I rang to arrange quote on the Monday and was told within 24 hours I would be contacted. Come Friday not a peep from them. Went elsewhere. Show details

Outside Awnings – Had a few quotes but decided on the product from ublinds, definitely not the cheapest, was told 6weeks turnaround, I had to follow up myself, a few cancelled installation due to consultation with [Name Removed] not inspecting the external roof thoroughly, then not able to come due to weather or illness… cut a long story short order in march and… Read more

pay deposit, installed mid July! Lovely gentleman installed [Name Removed], but I was not offered a financial compensation. This was disappointing as I felt I had to chase this up and fit in with the company? Product great, but no compensation was disappointing!

Absolutely thrilled – We just got plantation shutters and a sheer curtain from the sales rep Jesse and installed by a wonderful young man whose name I can’t remember but they completely changed the house and they look amazing. Highly recommend! I had a few quotes but U Blinds knowledge mixed with their ability to listen to what I wanted made it an easy choice! Show details

Terrible service – Booked in a service for a problem with roller blind battery, had to pay $198 service call up front, i rang again 2 weeks later and a actually booked in an appointme t, got a call back a few days later saying they couldnt do and had to get a technician from Queensland but couldnt come till end of month. Waited till end of month and was told he… Read more

cant come for another 3 weeks . So needless to say i cancelled and will get someone else to fix. Wont ever buy from ublinds again .

Great quality product and high level service – Fantastic quality product and high level service. From the outset Frank was reliable and on time with his measure and quote. Wazim and his colleague were friendly and worked quickly to install the shutters. Would recommend this product. 8 week time turnaround was accurate. Show details

Great customer service – At this very busy time of the year. Paulo a professional installer came and fixed a problem. Such a gentleman. Love our blinds they really do all they say. Merry Christmas Show details ·  1

Very Happy – Had all new blinds installed and they look amazing. Frank and Kieran did a great job installing the blinds, and they take great pride in their work. Totally professional. Would totally recommend U Blinds for quality and service. Show details ·  1

Security doors – Sudip did a great job in fitting double doors in a difficult situation. Show details

Very Happy – While I waited a little longer, let's face it we are all in challenging times. It was absolutely worth the wait, my plantation shutters look great and the installer Rod went over and above to make the installation a great experience, very capable. and friendly. Thank you to Mark in Point Cook who came out to assist with quotation. Worth getting a quote from UBlinds. Show details

Very happy with plantation shutters – Very happy with the plantation shutters. Frank was amazing. Always returned my calls. Rob did an amazing job installing my shutters. He even removed all the rubbish and cleaned up. Show details

STAY AWAY FROM U BLINDS. WORST CUSTOMER SERVICE – The worst customer service I have ever seen. Ordered and paid 50% deposit for just one awning blind and it took four and half months to get installed. Called so many times and every time they were making different excuses and when I asked to refund the deposit, they refused. [Name Removed] - the customer service lady was very rude. After 4 and… Read more

half months when they arrange installation, they demanded balance to be paid prior to installation which I refused because I had no trust and [Name Removed] threatened me saying, if I won't pay after installation then they will come back and remove the blind. If you want hassle and poor customer service then use U Blinds. I will never use U Blinds again and will not recommend to anyone. I am running a business and if I will delay any work then I always look after my customer by offering them some sort of discount or some free service but U Blinds do not care about their customers. STAY AWAY FROM U BLINDS. They are very good in making excuses and giving grief to their customers.

Customer Service & Follow Up – I placed an order on 16 February 2022 for plantation shutters with an eta of 6-8 weeks. I emailed the representative...no response...LM on voicemail....no response. Made contact via website...no response. Called the 1300 number to be told they would follow up my order for me....we'll see. Show details

I should have read the reviews before dealing with this dysfunctional company – On 3 December 2021 I paid a 50% deposit of $1000 on ordering shutters from a very pleasant U Blinds salesman who estimated delivery to be in late January. This date came and went and when I heard nothing my wife contacted the salesman on 7 February who said to phone the office who reported that the container had not arrived. Having heard no… Read more

more we phoned again on 2 March 2022 to learn that the blinds were in the warehouse and would be installed any day soon Waited another week to be told that the blinds would be installed on 14 March. On 14 March the installer phone to say that he was not well and would come a week later. I expressed my disappointment as we had closed the bookings for the guest cottages which were to receive the shutters and blinds. Today on 21 March the installer arrived demanding payment before doing the installation. In my 74 years I have never had to pay in full for a job not completed. By now I had read the poor reviews and instances where payment was made only to find defects thereafter and customers struggling to get a refund or the fault rectified. On speaking to someone at U Blinds I informed them that I was not happy to pay before I was satisfied with the installed product only to be informed that had I properly read the contract Ii would have known that this was how it worked. I explained clearly that I would pay on the nail the minute the product was installed to my satisfaction and not a minute earlier and if they were not happy with this arrangement the installer could go and I would forfeit the $1000 deposit. I was informed that I was liable and would be sued and lose my credit rating to which I replied that as I never purchase on credit this would not worry me. Finally after consulting the boss she relented. The product was installed very neatly and we are very happy with the quality and appearance. However we are NOT happy with how we were treated by the company and would certainly find it impossible to recommend U Blinds to any friends.

Shoddy workmanship. No customer service – Our original review received a response from [Name Removed] at head office Qld. After speaking to her she apologised for the trouble we were having with our lack of warranty and assistance on the poor standard of our inoperable blinds. She promised she would find out the problem and have it rectified immediately. Guess what….that was 5 weeks ago… Read more

and haven’t heard from her since. We now have a VCAT hearing date for May and have had a positive response from the ACCC.

As per other reviews this company is one of the very worst to deal with. In our case we had Venetian blinds installed in several rooms at a cost of $3000. From the time they were put up they did not work correctly with the turning mechanisms failing so blinds offered no privacy when shut. Pull cord needed the strength of two hands to make the blinds open and shut. We had to make 6 phone calls just to the salesman [Name Removed] before we got any progress. Eventually an installer came out again had a look declared that he didn’t know what was wrong with them and couldn’t fix them. Told us to ring [Name Removed] the manager. Spoke to [Name Removed] who talked the talk but obviously had no intention of assisting us. A total of 17 phone calls with no luck. Eventually we had Consumer Affairs Victoria get involved. They also spoke to [Name Removed] who agreed the blinds were faulty and told them he would sort matter with his director and get back to us with a solution. Obviously nothing eventuated. As others have done in other states we are now in the process of commencing the process of going to Victorian Civil and Administrative Tribunal and then taking further action through ACCC as they now have a history of this type of behaviour. Our advice is deal with this company at your own peril.

Can I give a zero? – Ordered in November Wasn't provided a proper tax invoice a photo not even a scanned copy First quote was incorrect Woman in Fairfield not wearing a mask. Asked how I got in the building. Mum doors were open I should have walked at this point. Rude abrupt and giving wrong info Paid half Told due 3rd week Jan. Expect a possibl e delay Tried to… Read more

chase up twice. No call back. On Friday I get a call asking if ground is level. They sent out an installer to measure and quote the job I told the guy there was new concrete. To date I was told to email Sally who I don't believe exists. No response. Now emailed sales

STAY AWAY

I'm reporting to ACCC

They are not worth it. Stick to other companies please. Do yourself a favour.

Very Happy customer – The whole procedure dealing with Frank from the start when he came out to do the measure and quote was easy and very helpful. Then his service in installing with his exceptional boys Kieran and David who did a remarkable job. I could not be any happier with the finished result. Thankyou so much Sharon B Show details ·  1

Outstanding service, can't recommend Darren and Tom highly enough – I am so impressed with the service of Darren and Tom from Ublinds and would recommend them in a heartbeat. Darren provided a competitive and clear quote and returned multiple times to ensure all details and products were exactly what we wanted. His enthusiasm, transparency, honesty and professionalism cannot be faulted; one of the best customer… Read more

service experiences I've had.

The installer Tom was also top notch. Friendly, efficient, on time and meticulous with his installation and clean up.

10/10 Ublinds!! Well done. Will engage your services again and strongly recommend you to those doing home renos and new builds.

Thanks Sally for all your help and wonderful customer service! A++ Service and im totally in love with my blinds – From start to finish, from Quoting to Installation Ive had excellent service. The blinds I ordered are exactly as I planned. Show reply