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Poor Quality and unresponsive builder
I bought a built brand new house about two years ago from this builder.
The only positive thing I can say about the builder is the fact that the house layout can be customised. This house has an excellent and a very efficient layout.
Having said that, after a few months, I started finding dozens of cracks in the house. There were problems like doors not closing, gaps in skirting etc. Some cracks are as big as 70 cm long.
I reported these issues to their customer care and maintenance, and only after many many follow-ups, they finally did a p...lumbing inspection after a few months from my initial report. The outcome was that, there were cracks in the drainage causing movement in the soil, resulting in cracks in the house. According to the builder all those cracks were in the drain portions that were underneath the external concreting work that I had done after the handover. Therefore the builder had a convenient excuse and asked me get the drain repairs done, following which they would allow a few months for the house to resettle, and then work on the cracks, and other issues inside the house. I argued that there is no chance of drains getting damaged by external concreting work. The drain pipes were at least 80 cm underneath the ground. This was not acceptable to the builder. I had no choice but to get the drain cracks repaired at my own expense. Now, while the repairs were being done, one of those drain damage was found 'Under the Foundation Slab'. I immediately contacted the builder's customer care over phone about it, and also wrote many emails. The customer care told me that this information has been passed on to the maintenance team. Until the next 4 months no one from maintenance contacted my regarding it, given the severity of the issue that the crack was under the foundation slab. After 4 months when the building manager called me, he said that he had no idea about my email or my call to customer care, and did not know about the crack under the foundation slab until that moment. I don't know how to react to this. This was unbelievable. I had even sent a pdf with the pictures of how things have gotten worse inside the house in every room. This includes gaps betwen floor and wall tiles in all bathrooms.
Fantastic job done by Binal, Reece and the construction team. We have a beautiful house and living here for the past 2 months has been good. Design and planning was good, however pre-construction experience was not good. Other than that the build went smooth and we got our keys within time. thanks Binal and Reece.
Awesome Experience So Far
Overall experience was really good. Started off with the floor plan, Deepak was really helpful in finding out our requirements and presented few plans. We made some changes and their architectural team was happy to accommodate those changes. Deepak organized the meeting with their design team so that there is no communication gap. It all went well. The site manger Reece kept us informed of every stage as we could not go to the site often. The admin staff Brigette, Jeanette, Millaray were also very quick in terms of responding to my questions. The house looks beautiful. So far so good. Good work U Homes: Unique Build. I hope I will be getting the after handover support as well the same way.
Horrible experience with U Home and Unique Build - don't ever build with them
If you have a choice never ever build with this U Homes (Unique Build ) builder, such a pain to deal with if any issues arise after handover the house. Quality is poor and I build so far so many houses but I even seen this type of builder after handover, getting response takes long time and never replies on time with Proper commitment of resolving issues. I have build my house with this builder in Stonehill etstae in Baccusmarsh, after handover raised few maintained items but never attempted to fix and then got cracks in the house, to look with...out any investigation simple pushed on me due to concrete around the house the cracks came in eventhough engineering report says water is draining away from the dwelling. Director [Name Removed] had a meeting with me and advised do the AGI Drain around the house and then let us know we will repair all cracks, I spent lot of time gone through stress and spend money around 15k to install AGI drain so that builder can be on his words to fix all internal cracks and issues, during communication so many manipulations and gave me hard time until I do AGI drain, after doing the installation now builder replying all issues in the house cannot be fixed as part of warranty. It's such a frustrating with this builder not with standing on words to fix as part of warranty and even few maintenance items also raised more than a year still not fixed. Now tenants are living in the house main door is not opening and they got only access via garage door and also garage rear door also not closing, this very critical in safety to tenants which was send email to builder by my property manager but they are not caring to fix. After discussing with [Name Removed] (U Homes builder) he is clearly giving me advise Unique build will not be fixing any issues and said to go ahead legally to resolve the issue, this mean these builders are just making their money and not supporting customers when they have issues with the build which should be fixing as part of warranty. Even they are reluctant to give director [Name Removed] contact email and legal team email to communicate directly to resolve it. I will be doing this review on all other forums and Google so other people will not suffer same as me. They are giving only choice to customers to proceed legally.
I want to say thank you so much for Deepak ,Ash and for all u homes team .Deepak is the best person in every thing all I can say about him is he is so full of knowledge and no matter what he is there for you any any way .The right man on the right place on the right Job.
Ash thank you so much what kind person u are and so understanding wow am so happy and I had good experience ,thank you in Millions ,any one who want to build house pleas feel free to talk to this guys
Huge Thanks to Deepak Miglani for helping me Build my Custom home & answer all my questions and explaining the whole process. Also his full support and guidance throughout the process. A family home felt so difficult and out of reach for me until i met Deepak. Absolutely pleased with the whole process and our piece of mind to build our family home. I definitely recommend Deepak for hassle free & smooth process to your Dream Home.
Great Team; very supportive; Pleasure to deal with
We used UHomes to build our dream home. My review below will be in 3 parts.
1. Sales Experience - FIVE STARS - Fantastic sales team. We dealt with Binal personally and she has been very helpful in customising the floor plan based on our requirement. Very knowledgeable and approachable. Highly recommended.
2. Pre construction Experience - ZERO STARS - Colour selection process was non existent in our case. It was quick 30 mins appointment with lot of things missed out which took few months to resolve. We did not get exactly what we wanted in cert...
My experience building with Uhomes has been fantastic. From the design stage to the final handover everyting worked out without any stress or pain. The upgrages were good valur for money. I would say cost wise they are very competitive. The good and timely customer service was the key for me. All issues were addressed on time.
U Home is the best home construction company in Melbourne west. Customise floor plan, not significant price difference from initial quotation to building contract. The team at U Home will go beyond and over to look after their customer. Big thank you to Ash and team for marking entire home construction journey so smooth and easy going. Well deserved 5*. Must recommended.
Review collected in partnership with U Homes
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