Uber Eats
Verified4,539 reviews
Extremely disappointing and concerning experience with Uber Eats and Uber One. I placed an order based on the final amount shown at checkout, only to later discover additional charges had been applied to my credit card afterwards. What is even more alarming is that Uber Support explicitly stated that additional fees can sometimes be added after… Read more
checkout depending on payment processing.
This directly contradicts Uber Eats’ own policy, which clearly says all service fees will be shown before placing the order.
As a customer, once we confirm payment and provide our credit card details, we expect the final checkout amount to be exactly what we are charged — not for extra fees to appear later without proper disclosure.
The issue itself was frustrating, but the amount of time, stress, and effort required to chase multiple support agents for a proper explanation made the experience even worse. Uber One is marketed as providing benefits and transparency, but this experience has completely damaged my trust in the platform.
Customers should be very careful and closely monitor their final bank charges when using Uber Eats.
Disappointed that Uber Eats had my driver pick up our pizza before they had another pick up at Coles. The pizza was warm when it got to our place. Uber Eats also doesn't have a place to leave a review on themselves and only allow you to review the driver or the restaurant. I believe this is completely an Uber Eats issue and I didn't want to put it on the driver, hence why I am leaving a review here. Lift your game Uber Eats!
Long time customer of NoodleBox Goodna who always have great food but had to quit using Uber Eats and move to Door Dash. Uber Eats online ordering is unusable in a browser on an iPad. Slow doesn't begin to describe how clunky this online storefront is. It feels like takes longer to order with Uber Eats than it does to actually deliver which is… Read more
even more frustrating when Uber Eats adds a hidden $5 surcharge to each order item. They are then are deceitful enough to not include the extra $5 per item ordered in the delivery charges. Ignore the delivery charges and discounts they show, they are adding $5 per item for the privilege of fighting with a slow clunky online order site. The food is great but do yourself a favour and use one of their alternative delivery services.
Reviews with attachments
Yesterday delivery was so bad that we could not eat it ( Rumah Aneka) and I have written a review on their website BUT now my complaint is about your app that does not like to accept complaints- is this because you have a 97% fail rate ? Your app does not accept photos ( always some issue with the photos ) so please fix your issues with the app and we would like a refund for yesterday order as we could not eat it - it was horrible Show details
The order was 1 and half hour late. He is not willing to hand over the food.
Beware! I found a long hair in my food and they refused my refund saying it wasn’t eligible. This is not the first time I’ve had food quality issues with Uber Eats. They charge you extra for a service fee but there is no service. Probably not be of the worst experiences I’ve had Show details
- +2
Don't Order Thru Uber Eats! Not Even Worth For 1 Star! Vote For No Star!! Extremely Unreliable!!! – When I placed the order, it was written 30 - 50 mins, that is why I've ordered thru Uber eats as I was expecting to arrive around 50 mins. Then, the delivery keep on delaying, and there's no way you could cancel the order. The HELP button doesn't work!!! and finally, it is almost 2 hours late, and the order just suddenly disappeared in the APP,… Read more
and after searching the order, it just say Delivery Failed!! Bravo!! So finally you have just wasted your 2 hours time for nothing, and they just don't care and take no responsibility for your time! What kind of service is this? Uber Eats - do you know this is not only about money? its the actual time we have been waiting!!!! How interesting is this?
No real "customer care", delivery driver nerve & bot cancelled my order AND charged me too!! – Uber eats driver just cost you Uber. The instruction clearly stated "meet at door" but, when the driver couldn't find parking (there was parking) she was unwilling to work with me so I went out to her unhappy (barefoot). Told her I'd report her for not following instruction then she became irate, decided she wasn't going to give me my food from… Read more
Fat Stak, started yelling, "I don't care, only make $3 from this delivery, I don't care, I'm cancel order." Then drove off! I have video footage of this.
Then not only was I left with no food for my sister's b'day, the restaurant closed and then I had to deal with a damn bot crap "support" that felt taking me around in circles. Then the bot cancelled my order and charged me in top!! I did not approve this! So the butt hurt driver decided to not deliver my food, basically stole our food, I tried to get support/assistant from uber eats and end up with a robot cancelling my order then charging me on top!! This is THE WORST FOOD SERVICE I'VE EVER EXPERIENCED!! WAY TO SHOW THE CUSTOMER THAT YOU CARE! I'm getting my refund and then deleting the app for good!
My daughter wanted to order crust pizza. We told her to go ahead and order it and get it delivered. She used Uber Eats and was charged $121.97 for three pizzas. Ready, listen to this that’s better They provided a receipt for $100 but charged us $121.91 after they put on taxis and special levies and deliveries. We then did the exact same order on… Read more
the crust pizza site for delivery and it came to $72
Uber eats charges the restaurant high fees to be involved, and then increases the prices to the customer by 69.5%
We questioned the charges in Uber Eats and they confirmed that these were the correct charges.
This is ridiculous
- +1
I ordered Garlic Bread along with other items from Pizza Hut Wing Street Werribee, Melbourne on 25 April 2026. It was never delivered and money was not refunded. Similar issue happened with refund for another order from Saravanaa Bhavan Werribee, Melbourne where I was charged and never got full refund for undelivered Kulfi on 12 April 2026.
Food was dropped by the driver in our drive way. Food spilled out of the containers onto the ground. The driver cleaned it up and said he would let uber know that we did not get our delivery. I found out later that he dumped the food in our recycling bin and I had to clean it. I also had to clean the food off the drive way with the hose and a brush. Uber has refused to refund the amount of the order. I would not recommend uber delivery. Show details
will never order from Uber Eats again I bought fish from Fortino‘s which on the package says $30.39 an Uber charged me $63 when I tried to talk to customer support about it. They told me that everything was right and they weren’t gonna refund me anything I understand there’s an up charge for using Uber Eats but over double to buy fish. I will never use Uber Eats again not for rides not for food.
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DO NOT USE!! Ordered a meal from Wokit Up and it got delivered to a completely wrong address. There is no contact number and if you go to the help section on the application it tells you to contact the driver which I did and all he said was to contact Uber! Show details
Hi, I ordered 3 chicken sandwiches earlier and was called at the last minute saying the order couldn’t be completed. I had already told my friends that I ordered food for them and we were all very hungry, so this was really disappointing. I’m not happy with how this was handled and would appreciate an explanation.
Thieves Proof my items were not purchased on my in store receipt Yet still took my money No refund And thier response Show details
Ordered from Pizza Hut but received someone else order instead. Finally received the order after nearly 2 hours later so the pizza came cold. Tried to reach out to Uber Eats but received no response. Show details
Absolute rip off artists. Have shown them in absolute detail that the 100ml cup of icecream is definitely not the $40 tub that I ordered, and I keep getting the same rehearsed message about 'It isn't the incorrect item so you can't receive a refund'. Have lodged a complaint with Zippay and Fair Trading. Show details
I ordered McCrisoy Delux, and Uber eats sent me shoddy food. When I complained, they unilaterally charged me a mere $3... A refund and that's it? If you ordered a car and it arrived with a broken engine, would you just get a refund for the engine and keep the car? Is this how Ubereats's works? You're just making me feel bad... (Sent email to… Read more
customer support) Dear Uber Eats Support Team, I believe there has been a serious misunderstanding regarding my complaint, so I will explain it in a very simple way. If you order a pizza and only receive some of the toppings without the base and sause, would you accept a refund only for the missing dough & parts and just eat the toppings? Of course not. The item is incomplete and cannot reasonably be consumed as intended. This is a food not raw materials. This is exactly what happened with my order. A fundamental part of the item was missing, making the meal incomplete and unusable. Offering a partial refund for only one component does not fairly resolve the issue, because the product delivered was not what I paid for. I am requesting a proper review of this case and a full refund for the affected item. I would also appreciate a clear explanation of how this situation was assessed. I intend to share this response publicly, so I hope Uber Eats will handle this matter professionally and fairly. I am attaching a photo of the delivered item. Is this a properly prepared and edible McCrispy Deluxe? Please verify this directly with McDonald’s. I look forward to your prompt resolution. Thanks.
No response from ubereats
Latest follow-ups
Uber eats driver came to our house for a delivery. They have four apartments. They stole items from the apartment downstairs on the way out and Uber eats won’t do a thing about it because I’m calling and it has nothing to do with me but has… Read more
everything to do with me. I’m the one who gave the Neighbor the items they stole But Uber eats won’t do anything about it still saying it’s not my account what a bunch of fools I never used Uber eats and after this experience with my neighbours being robbed. I will never use Uber eats because they have thieves coming into your house and stealing from you.
Follow-up · Not good they keep saying because it wasn’t my account it’s not affiliated with me. It’s my house. Everything inside this house is mine. He stole something from inside my house so I don’t know how they could say because I didn’t order food but someone else in the house did and on his way out he stole from us but because it wasn’t directly me what a bunch of nonsense we have a video of the clown who did it and we’re keeping an eye out for him
Honestly, how is Uber Eats still in business? Every single time I order, it’s the same story wildly overpriced food that shows up late, cold, and half the order is either missing or completely ruined. You pay a premium expecting convenience, and… Read more
instead you get frustration. What’s the point of paying delivery fees, service fees, and inflated menu prices if the basic service can’t even be delivered properly? It feels like there’s zero accountability. Missing items? Good luck getting a proper refund without jumping through hoops. Food arrives crushed, soggy, or stone cold? Too bad. And somehow this has become the norm, not the exception. At this point, it’s not even worth the gamble. You’re better off picking it up yourself or ordering directly from the restaurant at least then you might actually get what you paid for. Seriously, Uber Eats needs to do better. Or just get out of Australia all together This isn’t convenience it’s a ripoff.
Follow-up · Honestly, how is Uber Eats still in business? Every single time I order, it’s the same story wildly overpriced food that shows up late, cold, and half the order is either missing or completely ruined. You pay a premium expecting convenience, and instead you get frustration. What’s the point of paying delivery fees, service fees, and inflated menu… Read more
Uber Eats is unreliable. Food often arrives at the wrong temperature because many drivers don’t use proper delivery bags, which compromises the condition of the food. The standard of drivers is also questionable, with many unable to maintain basic… Read more
delivery practices. Uber Eats needs to enforce stricter requirements if they expect customers to trust their service.
Follow-up · I observed the driver removing the order from his car without using an insulated food carry bag, which is important for maintaining proper food temperature. Based on the condition of the pizza on arrival, it appeared it had been prepared and left sitting before pickup. The order was local and should not have required a long delivery time, however… Read more
Find out how Uber Eats compares to other Food Delivery Services
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Positive reviews
I want to give a shout out to Sizzling Kebabs in Meadowbrook QLD. They went above and beyond to give my daughter a great birthday meal. What we got looked better than their picture advertising the food! Thanks so much guys.
You have a driver called Yuan-Hung who is absolutely outstanding. I have had him deliver stuff to me in Berwick time and time again and he is like a rocket. Grocery shopping that will take others half an hour is done in 5 minutes. Doesn't matter the task, he does it faster than I could do myself. He should be training your other drivers, he is a star. Show details
Foo Hua Chinese Resturant Wanaroo 5 STARS great fresh tasty food – Best Chinese I've had in Perth WA highly recommend tried a quite a few Chinese resturants ..this is by far the best quality..price & value we've found ..my new favourite from this day onwards
Negative reviews
Driver delivered food, took photo, then took food back and left. All caught on security camera. Contacted driver said the delivery was not for me and can't do anything about it. Contacted UBER Eats help multiple times saying I had the theft on security camera. Didn't care and refused refund request. I'm an UBER One member as well. Never again. Show details
No good paying extra for priority order. When the drive picks your order up then goes to another shop to pick up sameone eleses order. Called ubar driver to eat my meal and do not deliver it cold chuck it away $50 gone. Good safty first you would think. Ubar eats needs to be cancelled in australia. Show details
Whoever delivered order left hot food sitting on cold cement outside unit door, for which I paid $68. My sister found it when she popped in for a visit 30 minutes after it was supposed delivered. I was sitting less than two metres from door so definitely know no-one knocked. Receipt says order was delivered by Ajay Dolasiya. First time I rang… Read more
Thai Siam to see where food was they told me their Uber delivery person was a female. Second time I rang they told me to contact Uber direct, tried to make a review with Uber but couldn’t get link to work? No more Uber for me!
Recent reviews
Made an order, realised it was going to my home address, I was with family 100km away. Contacted the driver to tell him to take the McDonald’s back to the store, he replied with. Okay. Then asked me for the pin I gave him the pin and he then left the food at my home address. I had to re order to correct address, it was lunch for my grandkids. I… Read more
then contacted uber and they told me that because I gave the driver the pin that I can’t get my money back. A $100 lunch for my grandkids from McDonalds, thanks Uber never using it again P*ssed off Nana..
Ubereats groceries is a scam. Shops accept orders without stock. There is no option to cancel order of the stock can't be filled. I had only one $5 item delivered and dumped in my garden. Fees were more than double the cost of the item. Never ordering from them again.. Show details
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You can clearly see why they reviews are 1.1 they hire a thieves and send them to your house