Uber Eats
Verified4,576 reviews
AI reviews summary
Recent feedback for Uber Eats is overwhelmingly negative, with consumers reporting a significant decline in service reliability, food quality, and corporate accountability. Recurring themes include excessive delivery delays, food arriving cold due to "stacked" deliveries, and a support system that many describe as a "bot-driven" barrier to receiving refunds for missing or undelivered items.
Pros
Cons
Verdict
Uber Eats is currently perceived by a large segment of users as an unreliable and overpriced service that lacks basic consumer protections. Until the company addresses its "useless" support system and the frequent delivery of cold or incomplete orders, consumers may find better value and accountability by ordering directly from restaurants or using alternative platforms.
Driver could not follow simple dirrections or read the correect adddress returned my orderr to store andd costiing me money. Very poor service and awful coommunicatiion with both driver and uber Show details
For the second time, I was paired with a driver who is using a male account. She does not match her profile picture, and the vehicle she drives is different from the app details. I previously reported this, and support assured me I wouldn't be paired with her again. Allowing drivers to use fictitious accounts poses serious safety and food handling risks. If anyone is harmed, Uber should be held liable. Show details
Reneged on offer. Uber Eats offered a discount through Coles, finalised the transaction, and then attempted to take extra money out of my account that equaled full price. They did not honour the discount making the offer false advertising. Going by online comments I am not alone and this isn't the first time they have lured customers with false advertising to then turn around and take the full price amount. Show details
Reviews with attachments
They falsely advertised a buy one get one deal at applebee's, but charged full price in the end. So I canceled the order and tried to order it differently, assuming I had ordered wrong. But no that was wrong too. I have screenshots and a video of me ordering. To prove the price hike..
Yesterday delivery was so bad that we could not eat it ( Rumah Aneka) and I have written a review on their website BUT now my complaint is about your app that does not like to accept complaints- is this because you have a 97% fail rate ? Your app does not accept photos ( always some issue with the photos ) so please fix your issues with the app and we would like a refund for yesterday order as we could not eat it - it was horrible Show details
The order was 1 and half hour late. He is not willing to hand over the food.
Beware! I found a long hair in my food and they refused my refund saying it wasn’t eligible. This is not the first time I’ve had food quality issues with Uber Eats. They charge you extra for a service fee but there is no service. Probably not be of the worst experiences I’ve had Show details
- +2
Don't Order Thru Uber Eats! Not Even Worth For 1 Star! Vote For No Star!! Extremely Unreliable!!! – When I placed the order, it was written 30 - 50 mins, that is why I've ordered thru Uber eats as I was expecting to arrive around 50 mins. Then, the delivery keep on delaying, and there's no way you could cancel the order. The HELP button doesn't work!!! and finally, it is almost 2 hours late, and the order just suddenly disappeared in the APP,… Read more
and after searching the order, it just say Delivery Failed!! Bravo!! So finally you have just wasted your 2 hours time for nothing, and they just don't care and take no responsibility for your time! What kind of service is this? Uber Eats - do you know this is not only about money? its the actual time we have been waiting!!!! How interesting is this?
Never received my order They refused a response THIEVES They are liars Show details
I have regularly received the wrong items and not been given a refund. Yesterday I provided photos and they said I received the correct order even though photos showed I didn’t get a battered sav and potato scallop. Previously I received a complete wrong order from Harry’s Cafe and they didn’t refund the order. Photos below. I have had much better service from dealing with companies that use their own drivers Show details
I waited over an hour and a half for my order. After all that time, I received a call saying the order was cancelled. Very disappointing experience and poor communication. I understand delays can happen, but cancelling after such a long wait is not acceptable. Show details
Food was left on the street!!!!!. The driver texted that GPS was taking him to the streets. I texted back confirming the address ( I have received deliveries many times, from same restaurant). Calls were never answered. He just decided to leave the food on a bech, god knows where. Uber driver's name Hugo. Show details
Find out how Uber Eats compares to other Food Delivery Services
Know better, choose better.
Long time customer of NoodleBox Goodna who always have great food but had to quit using Uber Eats and move to Door Dash. Uber Eats online ordering is unusable in a browser on an iPad. Slow doesn't begin to describe how clunky this online storefront is. It feels like takes longer to order with Uber Eats than it does to actually deliver which is… Read more
even more frustrating when Uber Eats adds a hidden $5 surcharge to each order item. They are then are deceitful enough to not include the extra $5 per item ordered in the delivery charges. Ignore the delivery charges and discounts they show, they are adding $5 per item for the privilege of fighting with a slow clunky online order site. The food is great but do yourself a favour and use one of their alternative delivery services.
My daughter wanted to order crust pizza. We told her to go ahead and order it and get it delivered. She used Uber Eats and was charged $121.97 for three pizzas. Ready, listen to this that’s better They provided a receipt for $100 but charged us $121.91 after they put on taxis and special levies and deliveries. We then did the exact same order on… Read more
the crust pizza site for delivery and it came to $72
Uber eats charges the restaurant high fees to be involved, and then increases the prices to the customer by 69.5%
We questioned the charges in Uber Eats and they confirmed that these were the correct charges.
This is ridiculous
- +1
I ordered Garlic Bread along with other items from Pizza Hut Wing Street Werribee, Melbourne on 25 April 2026. It was never delivered and money was not refunded. Similar issue happened with refund for another order from Saravanaa Bhavan Werribee, Melbourne where I was charged and never got full refund for undelivered Kulfi on 12 April 2026.
will never order from Uber Eats again I bought fish from Fortino‘s which on the package says $30.39 an Uber charged me $63 when I tried to talk to customer support about it. They told me that everything was right and they weren’t gonna refund me anything I understand there’s an up charge for using Uber Eats but over double to buy fish. I will never use Uber Eats again not for rides not for food.
DO NOT USE!! Ordered a meal from Wokit Up and it got delivered to a completely wrong address. There is no contact number and if you go to the help section on the application it tells you to contact the driver which I did and all he said was to contact Uber! Show details
Hi, I ordered 3 chicken sandwiches earlier and was called at the last minute saying the order couldn’t be completed. I had already told my friends that I ordered food for them and we were all very hungry, so this was really disappointing. I’m not happy with how this was handled and would appreciate an explanation.
Latest follow-ups
Terrible company, terrible services – They make people do 3 deliveries all together, food often comes cold, there is absolutely 0 support for customers, and the drivers are severely underpaid. Show details
Follow-up · As a follow up, I can confirm all of the above and more. Terrible company. Take advantage of small businesses and riders to make money. Just call the businesses instead.
3rd order in a row that has arrived cold because the food was sitting at the restaurant way after it was ready. I could see the driver sitting there on the map and then making stops on the way. No apology, nothing. Goodbye UE. Show details
Follow-up · I have not used Uber Eats for 12 months now and continue to see and hear poor feedback from customers. I don’t miss the cold food, lies and poor customer support at all.
Did not want to even put 1 star Absolutely disgraceful. Food arrived cold.Contacted Uber Eats and told no refund for cold food. DONT USE UBER EATS
Follow-up · Have used uber couple more times and the experience has been a little better. Packaging damaged and husband did get refund
Find out how Uber Eats compares to other Food Delivery Services
Know better, choose better.
Positive reviews
I want to give a shout out to Sizzling Kebabs in Meadowbrook QLD. They went above and beyond to give my daughter a great birthday meal. What we got looked better than their picture advertising the food! Thanks so much guys.
You have a driver called Yuan-Hung who is absolutely outstanding. I have had him deliver stuff to me in Berwick time and time again and he is like a rocket. Grocery shopping that will take others half an hour is done in 5 minutes. Doesn't matter the task, he does it faster than I could do myself. He should be training your other drivers, he is a star. Show details
Foo Hua Chinese Resturant Wanaroo 5 STARS great fresh tasty food – Best Chinese I've had in Perth WA highly recommend tried a quite a few Chinese resturants ..this is by far the best quality..price & value we've found ..my new favourite from this day onwards
Negative reviews
A terrible company no customer service whatsoever continuously deliver cold meals impossible to contact once you do you have to supply photos what’s the point of supplying a photo of a cold meal sick and tired of their trash service going to try door dash to see if any better probably not but see how we go Show details
Burger was missing tomato, lettuce, mayo and onions. Burger and chips were cold. Most of the chips were on the bottom of the bag. One heck of a process to seek help on this. Was given a $1.24 refund for this. This is absurd when just the missing items would have been more than double that cost. Tried to dispute the refund, but could not find out how - every effort was a dead end. Show details
I ordered 17.99$ food and uber take 31.74$ to me. I pay 13.75 extra for delivery charge if 5-6$ than it’s ok but 13.75$ it’s too much I need refund for extra delivery fee
Recent reviews
Slow, unpredictable and uncontactable. Food arrived cold and very late. Not the restaurant’s fault. Not the driver’s fault. It was pathetic Uber Eats. But you can’t contact them for a refund. So never, ever again. Show details
Order $41.35. Driver gave me someone else's order. Rang him, he said he'd fix. Never returned. So no order. Get message from uber. We've refunded you $9.97. Tried to contact. Total waste of time. Just went around in circles. So ended up contacting bank. Waiting on outcome. Avoid using uber eats in Pakenham at all costs. No dinner for me. Show details
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.