3Uber Eats

Uber Eats

 Verified
3Uber Eats
1.2

3,758 reviews

PositivevsNegative
3% · 1193,584 · 95%
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Timely DeliveryYes · No
Used service as aCustomer · Driver
Value for Money
1.2

Reviews

3,758 reviews
Meryana
Meryana2 posts
 

Cold food every single time

I’m deleting this app it’s the worst food app, they make drivers pick up too many orders and the food is always cold when it arrives.
Shona S.
Shona S.Sydney, NSW
 

master dumplings Neutral Bay

The dumplings are so thick and taste terrible. Don't waste your money and order from Mr Yip, Fangs or Jie Show details
Value for Money
Ron
Ron2 posts
 

Terrible service

Was charged twice for a meal. Their help line is so complex that it is almost impossible to get a satisfactory response let alone reimbursement.
Will never use again. Show details
Hussain
Hussain4 posts
 

Disgusting service, getting worse every single month

Disgusting service, getting worse every single month. A burger place that is 10mins away needs 44 minutes to deliver to my place, FOURTY FOUR MINUTES. Absolute garbage. They used to put 1 order in ahead of my order (so it comes nice and cold and digusting), but now it looks like it's not enough profits, now there are 2-3 orders ahead of my order. Oh is there an option for "express delivery"? Yeah, about that, if you do that then you will STILL HAVE ORDERS DELIVERED BEFORE YOU, because those other people also paid for express delivery!!!

I have now taken it upon myself to completely avoid Uber Eats and move to Doordash and Menulog.

Akshay
AkshayGreater Melbourne (Metropolitan), VIC2 posts
 

Money sucking business with zero accountability and quality

[Content Removed] solution with [Content Removed] digital product of all time. Zero accountability, zero support and can’t wait for them to go bankrupt
Alexander
Alexander
 

Uber eats are thieves

Food is always cold and late, my last order was completely ruined when the delivery driver spilled coke all over the paper packaging and food fell out on the street while being delivered. Uber refused to refund the order as they felt food covered in coke laying on a dirty street was still good to eat Show details
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teina
teinabrisbane2 posts
 

Uber eats no help with refund

No help at all. I got a cold soggy salmon eggs benedict delivered with NO hollandaise sauce (which is essential) query through uber eats. Get a $3.00 refund for no sauce. My meal was ruined due to no sauce. Paid $40 for that breakfast with a juice. Would have poached my own eggs on toast if I didn't want hollandaise sauce. Bloody useless. Show details
Thean S.
Thean S.Greater Melbourne (Metropolitan), VIC8 posts
 

Overall good experience

Used Uber Eat. Intuitive app. Estimated delivery is accurate. I subscribe to Uber One. On one occasion the delivery came 10 mins late so it offers me a $5 credit. Overall a good platform to help you saved time to go pick up food Show details
Keshia C.
Keshia C.
 

Uber double charges for orders and refunds are never give

I have been trying to contact support for 3days as Uber has charged me twice for an order and returned a refund only for the sly morons to take the refund back. I have spoken to my bank about the transactions and the HELP option on the app does not get you very far and does not help resolve any problems caused by them. Show details
Nick M.
Nick M.
 

Pathetic

These guys are pathetic, I had to go back to the restaurant to pick my own food that they completely messed up, I can’t believe they wouldn’t compensate delivery fees. Literally I was paying them to pick up my own food.
VVI
VVI2 posts
 

Looks like fraud

The driver left my order in the street where someone else, or something else, helped themselves to it. There was no attempt to contact me and so the supposed security of the delivery pin was irrelevant. Never again - looks like fraud to me. Show details
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Monica L.
Monica L.3 posts
 

Unprofessional

I ordered 3 bottles of wine got charged for 3 but only 1 bottle delivered. I got a refund but I think not good enough. Uber eats is supposed to notify the customer if there's a shortage if a certain product should get a voucher or more compensation for this mistake. Won't be ordering from uber eats anyomore.
janine p.
janine p.Perth, WA
 

Extremely poor service

Very poor service, driver took 45min for 12 items then in 1min mark 5 items as refund, not replacements given. Driver dont answer msg or phone call didn't even ring the bell for delivery. Show details
Michelle
MichelleMetropolitan Adelaide, SA4 posts
 

Horrible experience

Horrible experience... my food was missing. Clueless delivery person! What a joke! No compensation for wasting my time neither! Show details
Jimmy
JimmySydney, NSW4 posts
 

Super late delivery, pitiful compensation

Food was so late, poor compensation from ubereats. Just hollow sorry's that do nothing to make the bitter frustration and empty stomachs. $5 compensation for an order than is already more than 30 minutes later than latest time. And 50 minutes late based on initial expectations. $5 is an insult and joke. They also have the balls to say the food will be fine. Ordered before 12pm, still no food and its almost 2pm... Show details

Questions & Answers

David B
David B

Hi
I to have had bad experience with uber eats just order A pizza from dominos had to what over an hour. Rang shop parramatta and they said driver tried to ring three times and no one answered phone and driver came back to shop with pizza, all they did was say ring uber eats, tomorrow i spend the day trying to get money back. Why hasn't consumer affairs stepped in on this problem. Maybe A good story for ACA come on Tracey .

Gavin
Gavin  
David B
David B  

Thank you Gavin. Rassiers a question is uber that big they can't be touch!!!!!. What has happen to OZ?.

Eddie T.
Eddie T.

How do you contact eats for a refund

Timothy Quinlan
Timothy Quinlan  

It is done through the App. When they ask you to rate your meal. The issue with this process is thus it takes money from the restaurant. True have no control if they are the second delivery for a driver.

Chadjunk
Chadjunk  
Kel
Kel

Has anyone had good service from uber eats on the Sunshine Coast ?

costly mistake
costly mistake  
Kel
Kel  
ASC
ASC  
See all Uber Eats questions

Details

CategoryFood Delivery Services
Meal TypeMade to Order / Takeaway and Packaged Meals
Meal Plans Available No
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