Uber Eats
Verified4,658 reviews
AI reviews summary
Pros
Cons
Verdict
Customer sentiment heavily indicates widespread frustration with service reliability, missing items, and delayed deliveries resulting in cold food. The heavy reliance on automated support systems makes resolving disputes or obtaining refunds particularly challenging when errors occur. Overall, consumers report significant dissatisfaction with rising fees and a perceived lack of accountability from the platform.
Extremely disappointed with this app. I ordered for a meal of $35 and only when I click continue billing I can see it already proceeded the charged of $50. When I checked in support care the AI of this app stated its additional delivery and service fee and on cancellation I still need to pay $50. If it’s only the meal cost I could understand but… Read more
it charges a customer full.
No transparency on hidden cost in this app from the very beginning till the money has already gone. Felt horrible why should I pay $15 more for a simple mean of $35 and why wasn’t the price summary displayed showing total of $50 beforehand.
Zero Delivery. Job not completed. I gave driver an opportunity to come back and complete the job, but you were not interested. Please Do not send this driver again. Refund not forthcoming swiftly. Poor refund policy, and poor driver training. I will now use the competition. Never again with this poorly organised company.
ENOUGH with the “one stop along the way” NONSENSE! Delays of over 1 hour are unreasonable and recent experience was an absolute joke. How many drivers do you actually hire, you incompetent fools?! Deliveries should NEVER be stacked, especially in a big city like Melbourne. Customer service no better as offering no solutions. Customer Service Agent MD Shahrukh was totally unhelpful and offered no assistance at all.... Show details
Reviews with attachments
They falsely advertised a buy one get one deal at applebee's, but charged full price in the end. So I canceled the order and tried to order it differently, assuming I had ordered wrong. But no that was wrong too. I have screenshots and a video of me ordering. To prove the price hike..
Yesterday delivery was so bad that we could not eat it ( Rumah Aneka) and I have written a review on their website BUT now my complaint is about your app that does not like to accept complaints- is this because you have a 97% fail rate ? Your app does not accept photos ( always some issue with the photos ) so please fix your issues with the app and we would like a refund for yesterday order as we could not eat it - it was horrible Show details
The order was 1 and half hour late. He is not willing to hand over the food.
Beware! I found a long hair in my food and they refused my refund saying it wasn’t eligible. This is not the first time I’ve had food quality issues with Uber Eats. They charge you extra for a service fee but there is no service. Probably not be of the worst experiences I’ve had Show details
- +2
Don't Order Thru Uber Eats! Not Even Worth For 1 Star! Vote For No Star!! Extremely Unreliable!!! – When I placed the order, it was written 30 - 50 mins, that is why I've ordered thru Uber eats as I was expecting to arrive around 50 mins. Then, the delivery keep on delaying, and there's no way you could cancel the order. The HELP button doesn't work!!! and finally, it is almost 2 hours late, and the order just suddenly disappeared in the APP,… Read more
and after searching the order, it just say Delivery Failed!! Bravo!! So finally you have just wasted your 2 hours time for nothing, and they just don't care and take no responsibility for your time! What kind of service is this? Uber Eats - do you know this is not only about money? its the actual time we have been waiting!!!! How interesting is this?
- +6
I gave up. See my last photo. Only one good employee - Digvijay Singh. Natasha was the delivery woman who took my 15$ tip before I knew she’d brought the wrong products. And the useless customer service people who kept telling me I got what I ordered when I clearly didn’t (so saying I’m a liar) were Toffik, Shad, & Manav. And don’t buy from Eats… Read more
2 U by EG at Joyner.
I’m just so sick of being ripped off. Everything is already so expensive & we wanted to treat ourselves. And it’s just been ruined by this whole experience.
FOURTH time they’re denying a refund without explaining why.
Friday Morning - resolving the incorrect order from Monday night. Still going. Now “Manav” has said it’s not eligible without telling me why. I’ve done everything Ubereats requires - I told them immediately even though they made it near impossible to find a link that worked (the AI chatbot in my app STILL isn’t working) - I provided a photo of the incorrect products
That should be it. Instead I’ve been told THREE different times that I got what I paid for. No, I didn’t.
Someone with Ubereats or EG made a mistake that cost me my money & I want it fixed.
NEXT UPDATE- after someone finally promising to fix the issue, I receive the same message from “Shad” that my order was correct when it clearly wasn’t. This started MONDAY & it’s now THURSDAY & it’s still not fixed!
The store is Eats2U by EG in Joyner QLD - I’m going to them as well. This is ridiculous - I will never go near Uber anything again - their customer service is awful & they’ve stolen from me by leaving me with a cheaper product than what I paid for.
UPDATE - finally found a link to report my issue. They said I received the right items despite my picture showing that they sent the wrong ones. See terrible customer service screenshot. I am fed up with this company. I want my refund.
Wrong items in the order & there’s nowhere to record my complaint. The web sends me to the app & the app freezes when it goes into the AI chat. I’ve switched my phone on & off, signed out & in of the app, deleted the app off my phone & reloaded & NOTHING! I’m so sick of companies making it impossible to get customer service! It should be so simple & I’ve been hunting a link that actually works for nearly two hours now!
Uber eats charged for an order I cancelled immediately when I realised I'd been overcharged. AI useless in resolving the problem. The poor retailer's list money too. Disgraceful. Have deleted the app. Buying direct from stores now. Show details
This company is a disgrace. Firstly driver has dropped my food at the wrong address and there was a code to drop off the food in his app which he didn’t do so not sure how he dropped it. Then the next day we find the food at my next door neighbours house. So I have put in multiple attempts through customer service to get a refund and they are… Read more
saying I am not eligible for a refund as the food was dropped at the right address. Uber eats you are a joke. Your drivers clearly don’t know what they are doing and ever does the customer service team which is non existent.
I got a piece of plastic in my Dubai chocolate cup and the strawberries were also off. This was the first time I have ever made a complaint against Any food delivery. Instead of taking my complaint seriously. They started blaming me for fraudulent activity. Never using this app again. Show details
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I placed an order last night and received someone else’s order. When I went through the help desk on their app I just keep getting an automated response that my order isn’t eligible for a refund. How RIDICULOUS!!! Show details
- +1
Terrible service, use doordash instead of wasting your time on these scammers. my food arrived and as the driver took it out of his bag it leaked everywhere and the bag had broke at the bottom, the food went all over my verandah so I took photos and sent to uber and they then refused compensation. terrible disgusting service Show details
Chicken was undercooked. El Jannah restaurant. I’ve tried plenty of times to make a claim on Uber app and the system didn’t allow me to put photos and claim. Uber doesn’t have customer service over the phone. Only machine saying whatever. I have to throw the chicken. I will not order again from your uber eats. Just useless. Also I’ve ordered medium tabouli and never received. Completely disgusting service. Stealing from people Show details
What a rip off!!!! Paid $81 when the food was $51 so basically paid $30 delivery for an $11 trip! Won’t be using Uber Eats again. Show details
WARNING TO ALL RESTAURANT OWNERS AND ANY OTHER BUSINESS PARTNERED WITH UBER I'm a restaurant owner who has a VCAT Claim against uber eats (lodged 3 March 2026) due to breach of contract (charging me 30% fee instead of the 10% fee as per the contract signed), misrepresentation, applying more than the legal10% GST of their service fee, adding GST… Read more
fees on their service fees even though their standard contract does not specify whether their fees are "inclusive" of "exclusive" of GST. There is a "contra proferentem" rule which is a legal principle used to interpret contracts: ambiguous clauses, standard forms, and exclusion clauses. It means that if a word or phrase in a contract has more than one reasonable meaning, the court will read it against the interests of the person who wrote or proposed it.
I’m posting this review to warn other restaurants and small businesses about several issues I’ve experienced with Uber Eats over the past year. I have lodged a VCAT claim because Uber has not contacted me once in 8 months to discuss or resolve any of these matters.
1. Contract wording & GST ambiguity Uber’s contract contains wording that is unclear and inconsistent regarding how GST is applied to service fees. This affects how much restaurants are charged and how payouts are calculated. The GST treatment is not transparent, and the contract wording does not match the way fees are actually deducted.
2. “Standard” contracts for all restaurants Uber has confirmed in writing that they use standard contracts for all restaurants and merchants on their platform. This means any issues in the contract or fee structure affect every business, not just mine.
3. Over 60,000 restaurants on the platform Uber also confirmed they have over 60,000 restaurants and merchants using the same contract and fee model. Any systemic issues therefore impact thousands of businesses across Australia.
4. Incorrect fees applied due to “system error” Uber admitted that a system error caused the wrong service fee (30% instead of 10%) to be applied to my account. This shows that fee calculations are automated, and errors can affect any restaurant using the platform.
5. AI bots responding to merchant emails A large part of Uber’s communication appears to be handled by AI bots, not human staff. I received multiple responses that were clearly automated, and some of these bots even actioned changes to my account. This raises serious concerns about accuracy, oversight, and whether merchants are receiving proper support or explanations. If AI bots are making decisions or changes without human review, mistakes can easily go unnoticed and unresolved.
6. Lack of communication Despite raising these issues months ago, Uber has not contacted me once to discuss or resolve anything. Their silence says more than any explanation they could give.
7. Businesses can verify this themselves Other restaurants can easily check their own contracts, fee deductions, GST treatment, payout summaries, and Uber email responses to see whether similar issues are occurring. These processes are system‑wide and apply to all merchants.
I believe other businesses have a right to know how the system works so they can make informed decisions. What you choose to do with this information is up to you — but at least you are aware of the issues that may affect your restaurant.
It took over an hour to receive my cold food and the Wingstop is 10 min from my house. It wasn't edible bc well cold fries are nasty and the chicken was hard. They told me they could not replace my order for that reason. Im very disappointed and will not use them again. As u can see on the receipt I ordered at 317 and received my food at 435 Show details
Latest follow-ups
Today I ordered some lunch from Uber Eats. I have not ordered for a while as on the last occasion the rider stole my order. I did get a refund. However on numerous occasions I have ordered and the rider did several other deliveries prior to me… Read more
with the result that food was cold. Today the rider had three stop off points on the way to pick up my order -Uber blamed the restaurant- then picked up my order and drove to other deliveries in the opposite direction. After an hour instead of the 10 minutes journey between the restaurant and my home the food arrived cold and inedible. I complained to the robot. What a waste of time and effort. And was told that if I paid a significant extra fee I could get priority delivery. The restaurant suffers because the food arrived cold and is now in the garbage bin. I question whether a business model based on threats and intimidation can or should survive.
Follow-up · The refund process was pretty much immediately when I complained. The food was a Malaysian chicken curry. The restaurant was 4 blocks from my home. I have not used Uber Eats again
- +1
The store rang me saying they didn't have a item on my order they asked if I wanted anything else I said no they told me to go to the app and cancel the order which I did I spent a hour to trying to cancel the order they refused to cancel and kept… Read more
hanging up on me. They let a half fullfilled unwanted order be delivered and still refuse to refund my money. This big corporations love to take your money but never want to give it back.
Follow-up · Aren't we all sick of these large corporations treating us like we are insignificant. What happened to real customer service. They have forgotten or maybe we have that us the consumers are the real power house in this world we can make or break a company just by simply deciding where we spend our money. So spend your golden ticket wisely. We are the back bone of this entire system.
I resent the low wages this company pays to their drivers. I make it a point to tip a minimum of $5 when I order - it's unethical to use this company if you don't, it's modern day slavery. It shouldn't be up to the customer to ensure that Uber Eats drivers get paid properly.
Follow-up · Australia's Fair Work Commission implemented landmark minimum standards in August 2026 that establish an earnings floor and mandatory accident insurance for food delivery workers. In 2023, when the Australian government first proposed expanding the Fair Work Act to cover gig economy workers, Uber warned that these reforms could lead to… Read more
Find out how Uber Eats compares to other Food Delivery Services
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Positive reviews
I want to give a shout out to Sizzling Kebabs in Meadowbrook QLD. They went above and beyond to give my daughter a great birthday meal. What we got looked better than their picture advertising the food! Thanks so much guys.
Very fast and good deal all the time. I would share my friend code u can get 2×10$ voucher when u join uber eats eats-8kvkkn
Should have given a 5star but they mucked up earlier. However, this was rectified after a couple of calls with them. Show details
Negative reviews
Paid for priority delivery order 1hr 10 mins late all I got was sorry hope it’s better next time There’s no next time Asked to refund the priority payment got nothing For a service organisation their idea of service is awful
ENOUGH with the “one stop along the way” BULLSH*T! Don’t usually use this sh*t service, but due to work, heavy schedules and whatnot, have utilized it 3-4 times and the recent experience was an absolute joke. How many drivers do you actually hire, you incompetent fools?! Deliveries should NEVER be stacked, especially in a big city like Melbourne.
Worst app ever chatting with Ai for a refund very long process took 1 hr for them to accept to give me a refund even that will be getting it my bank in 3-5 days, what a joke, when we pay of food payment processes straight away. Show details
Recent reviews
UberEats was extremly terrible and unrliable for my last two experience in the last two weeks in Canberra. For both instances, I could see on the app that the delivery fee is 0, then after payment went through, I was charged extra (once around $6 and the other time around $9) There was no notification, warning or message what this extra charge is… Read more
for. was is due to payment method? or what? totally unacceotable. For both orders, especially the second one, the delivery time was almost one hour. Again, the reson of that is not clear knowing Canberra is a small city. I will never order food through UberEats
Zero stars . Dinner was cold. 40 minute wait. Huge fees for service and delivery . What’s the point? Impossible to complain. Can’t show a photo of cold food . Don’t use Uber Eats ever!
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