Terrible Company - Lost $1200
Cards expired during COVID - 19 we have paid $1600 that I have just lost and they will not replace or extend the expiry date, I was even happy to pay fees for new cards etc.
How can they take $1600 and not deliver any value, this is a company you need to stay away from. The websites are all glitz and glamour however behind the doors they are a rubbish company, as per all these reviews which I have just seen as we were fooled by the website. Australian law now requires people to have a 3 year expire on gift cards and these guys just don't care.
Blatantly Breaking the Law !
I have a gift card that states on the card valid thru 12/20. Issued 12/19. However look at the https://consumerlaw.gov.au/new-gift-card-laws.
"Three-year minimum expiry period
The law requires that most gift cards or vouchers be sold with a mandatory minimum expiry period of three years. The period begins from the date a gift card is sold to a consumer.
If you believe a business is not complying with gift card requirements, raise your concerns with them in the first instance. If you have further queries or concerns, contact your local consu...mer protection agency." Knowing there are laws around the expiry, I called UChoose. However the blatant lies of not knowing when I spoke to the person - he even had the nerve to say most people don't call or know the law, they just let it expire. Then a 10 minute hold when I asked for the supervisor and the only option to leave a message !! If you been affected please speak up. If in NSW use the form below. Use this https://www.fairtrading.nsw.gov.au/__data/assets/pdf_file/0008/367811/generalcomplaintformweb.pdf
These cards are almost unusable in Australia. Do not buy.
I have reported to AFCA and ACC and I have been in contact with the supplier being the heritage bank - who also supports the other gift cards such as vanilla, Australian gift cards, giftcards.com.au etc. - I have 7000 of unusable money - heritage is trying to get the money directly reimbursed to me - but there is a much larger issue - AFCA said to get anyone who has received these to report them directly as the more they get the more likely they will investigate and bring this to justice - what they are doing is not legal - ASIC needs to look into it - I urge you all to take it further - do not buy these cards
Uchoose Visa Gift Card a total rip off
I received a $100 Uchoose Visa card for Christmas last year.
The card is valid for 12 months so I thought when I see something I want I will buy it for $100.
I went to use it yesterday and it now only has $82.50 left on and it has never been used..
Do yourself a favour and NEVER gut a Uchoose Visa card.
They are a total rip off.
This company is a scam for private info
Company is a total scam. 1800 number doesn’t work I wouldn’t trust them. Became argumentative when I said not interested. Still receiving unwarranted calls. Do not use or trust this site it has many bad scam reports online and forums confirming this. They can’t provide company details in Australia or a legitimate local ph number either 1800 or 1300. We receive calls at odd hours and they have no legitimate authority to conduct search or offer discounts on behalf of energy providers they also asked for personal details DO NOT GOVE THEM ANY DETAILS!!
Visa gift cards are a rip-off
UChoose gift cards are a rip-off. If you don't use within 6 months you get charged a $2.50 fee each month thereafter. And if you have an issue, the charge is $3.99 fee for phone service, for which they leave you hanging on hold for ages and don't get back to you. And I also experienced charges deducted from the card being different (greater) than the receipts from the stores. I would never purchase these again.
Rude and pushy
Once a week I've been getting an unsolicited call from this mob. Out of habit I never answer numbers that I don't recognise and if they don't leave a message I know it a marketing call. They kept at it though and when I picked up this time, [name removed] got very pushy despite me saying politely that I wasn't interested in their service and then the jerkoff promptly hung up on me. I will never use this company and will do my utmost to ward everyone I know to stay clear of them.
Hang up the phone in my ear
I had an unsolicited call today from uchoose. I patiently heard the guy out even though at this stage I was not interested in changing providers which doesn't mean I won't be looking at this in the near future. When I told the team member I wasn't interest at the moment and I was very polite he hung up the phone in my ear before I could finish. Just from this experience alone would make me think twice about using uchoose in the future. Going by the reviews this seems to be their customer service-hanging up in people's ears. Very bad customer service and extremely unprofessional. Sorry uchoose, won't ever use you!
No Customer Service
I visited Uchoose website to compare energy providers. They contacted me several times a day inspite of me telling them that I was a bit busy. Finally today I spoke to one of the consultants named [name removed] in the Brisbane office. I asked my current plan and was suggesting some other plan. I told him in order for me to go through the plan and review the terms, if he could email me the details. He just bluntly said NO and disconnected the phone on my face. This is just not acceptable. I regret going to there website, I believe it a BIG mistake from my side. Hopefully no one ever will contact them again if they such "GREAT" values for there prospective customers.
In early July I wanted to compare electricity rates, and Uchoose contacted me with a great sounding discount with Simply Energy.
I queried several times whether this would affect my solar tariffs in any way, whether with feed in or supply.
They consistently reassured me these would not change, and I would benefit with a big discount.
The contract arrived 3 days later , cutting my feed-in tariff, cutting my supply discount and adding a 25c additional daily solar supply charge on top of the basic daily supply fee.
That day - I rang Uchoo...
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