Ultimate You

Serious health issues – Few years ago my partner and I done the challenge after a few weeks my partner was having major headaches, dizzy spells and weakness issues later finding out she had a brain aneurysm which required surgery. Apparently this wasn't a valid reason for her to get a refund

Lost weight but never got my money back – Their 9in6 program promised your $600 back if you lost the 9 kilos in 6 weeks. I successfully completed the program losing 13kg, but never got my money back?? Spent months emailing with no reply, even talking to the owners on Facebook who promised to follow it up…nothing.

0 stars- Closed and will not refund – I paid upfront for a year membership late 2021, while the trainers were great, members were sent a generic email in March with 4 days' notice that the site was closing down. Members were told that their memberships will be put 'on hold' or they can opt to workout at their sister venue in sth Melbourne (25kms away). It's been 5 months, I have… Read more

emailed repeatedly for a refund on the weeks remaining on my contract but no response. 'Ultimate You' have since rebranded to 'ChangeLabz' possibly to keep up their money-grabbing scheme. Do not give your money to these people, they are dishonest and only care about profit.

Terrible and dangerous experience – My husband and I participated in a challenge a few years ago now. It was one of the absolute worst experiences of my life. It actually caused a huge challenge with my mental health. The trainers were so aggressive during training, yelling and screaming at me is not motivation. Every time I tried to talk to the head trainer about my concerns he… Read more

walked away - in the middle of the conversation. The food and water intake required was soooo hard and EXPENSIVE. I understand about changing your mindset - I have NLP qualifications, however this is a poorly put together and/or executed program. We lost $1000 because we didn’t lose enough weight in 6 weeks. I dreaded waking up in the morning due to the program. I followed it to the letter and I honestly gave it my all and I didn’t lose any weight so we lost the money. I DO NOT recommend using these gyms to help you develop healthy habits around your weight or health. Some other people ended up with serious health issues - like failing kidneys - due to the program. They only care about the money, trust me when I tell you they don’t care about you

One of the best life changing decision! – I can't talk highly enough about Ultimate You. I've only been a member for about 1.5 years yet they've made such a big impact in my life. They helped me achieve what I thought was not achievable for a mother of 4 and in my 40s. It's the only program that worked for me because they ensured that I met the three pillars (workout, nutrition and… Read more ·  1

mindset). As a result, I was able to lose a total of 12 kgs (which I thought was impossible).

I learnt a lot of good tips and techniques across all three pillars which I applied in the other areas of my life such as in gaining a dream job and more importantly helped me and my husband get through the lockdown period faced with a number of personal challenges.

UY ensured that even as a business that was impacted greatly from the lockdown, they continued to service their clients through creative thinking. Online services were and still is being delivered. Through this, I was able to meet other trainers outside the Footscray facility and I can honestly say that the trainers have been carefully hand picked. I've been impressed with the way the trainers can motivate you with a smile in the Footscray facility (special mention - Marlon, Vess, Sean, Cam) and I see the same from the other facility managers such as Tessa, Chris, Jodie and I'm sure the others are the same.

All in all, I'm glad I came across UY when I did as it has proven that I can get through any life challenges once I learnt to adapt these three pillars in my everyday life.

Positive: Communication, Professionalism – I started my Fitness journey with Ultimate You Cheltenham in September 2017 and Still continue to do so! It changed not only my lifestyle but my mindset too❤️ I really Want to give a shout out to the amazing staff- always smiling and giving you a warm welcome. I completed the weight loss program, muscle camp phase 1 and 2 challenges with them. To… Read more

be honest I got really great results and was the poster boy on the wall too!!! My aim is to be healthy and fit. Trainers are so amazing and Supportive that they keep motivating you to achieve your goals.. They are qualified and knowledgeable. I have had several PT sessions with personal trainers, and they never let me down. Their technique is impeccable. I always thought I knew everything about weight training but since I startEd with Ultimate You Cheltenham, I now realise it’s a whole new ball game. It has been an amazing experience. I am looking to continue My fitness training with Ultimate You Cheltenham and would highly recommend it for anyone looking to better their mindset, nutrition and training!

Terrible experience – Was promised refund after gym closed down.despite several calls & emails I didn’t receive it

Dishonest scammers stay away – After paying $1497 upfront, one month later the Tullamarine branch closed, members were promised a new facility would be sourced in 4 weeks , 4 months on and still nothing, no refund, no reply to emails just a whole lot of members out of pocket.

Refund was promised but never provided – UY Footscray was closed down and they were going to issue a refund for the remainder of my membership that wasn’t used. They said they’ll pay $369.28 over 6 weeks being $61.55 per week. This was in March. I have tried to follow up with them and even email the co-owner Andrea. They have ignored me. This is disappointing from such a large money hungry company.

Won’t give refund after closing Tullamarine – I joined up at Tullamarine and paid upfront. Head office closed the Tullamarine centre and said that you can now use South Melbourne Centre which is too far. They don’t reply to emails. They have said they will refund, but they are now not replying to any emails. Now taking action against them. Plenty of genuine gyms out there, please DON’T give these people one cent of your money!

HOW TO: Lose 9 Kgs And All Your Money. A podcast by Me – I successfully completed the 9 in 6 Challenge at Footscray Ultimate You, while following everything on my contract. 4 months later I have not received my money back. If you want to potentially lose weight, but definitely lose your money, sign up for the Ultimate You Challenge.

No refund of money for service no longer operating – My partner and I paid a large amount of money up front for a year membership with UY Footscray, majority of this period was Melbourne lockdowns and then closure of the Footscray gym, meaning that we have given UY an upfront payment for a service that can no longer be provided. UY does not provide a contact number and rarely replies to emails.… Read more

There was one email below:

We do apologise sincerely for the delay in coming back to you. We are looking into your records now and will send through a follow up email this evening to confirm your refund status and amount.

Thank you. Best regards, The Ultimate You Support Team Ultimate You Change Centres

But this was all false promises and we have still not heard any response after a month.

Just wondering if anyone has made a VCAT claim? How you go about this? Have never experienced a business like this one

Buyer Beware – I signed up for UY Epping and after 1 week - they went “bust”. I received an email from the franchisee that we were going to receive our refund but after numerous messages and emails that were left, there has been no response. I then contacted Head Office and they have put their hands in the air telling me to go back. I paid $497 upfront and feel that I have been misled and “ripped off” Buyer Beware

Understands the process – Love training at UY Tullamarine. Supportive each day I train, but for most of all understands the process so I can understand and adapt to be a better version of me

Thank you Team Tullamarine xx – Thank you to the amazing Team at UY TULLAMARINE. After attempting a challenge I ran into a few health issues mixed in with lockdown , regrettable I had to stop but Tessa did not give up on me ,Tessa along with her team are full of energy, support & compassion for every individual. I know that when I am fully recovered Tessa will be there for me &… Read more

will continue to motivate me to reach my goal.Can’t wait to get back on the green with team at Tullamarine.Thank you Tessa , Anthony and Jamal for all your hard work and support . Xx

Amazing place to be and train – I went to a couple of gyms around the area nobody wanted to help me but when I went to ultimate u they had heaps of time to help me

Ultimate you has changed my life! – Ultimate you is seriously life changing! Everyone here is so friendly and welcoming. Tessa is an amazing person and coach! She motivates me and pushes me to reach my goals and set new ones. She is truly dedicated to what she does, listens and supports you and gets you the results you want with hard work and persistence. She is truly inspiring and I’m grateful she is my coach!

Best gym atmosphere I have ever had in my life – I used to hate going to the gym before I started coming here, it feels like a family, just a great atmosphere and great people to train with! The trainers are extremely professional and very easy to get along with and push me to go harder everyday!

Great place to workout – UY Tulla is a positive and energetic place to workout. I always get results here. The staff are friendly, knowledgeable, approachable and willing to help. I wouldn’t go anywhere else

Supportive coaches – Such a supportive group of trainers/coaches. They are always there to push you along, no matter how many times you are set back. You get to know the trainers and members so well that they end up becoming your little gym family.

Best gym ever been too! – After being at multiple gyms, Ultimate You Tulla makes you feel welcome and included no matter how you look or believe you look. Tessa is just amazing at what she does!

Amazing place, don't know what I'd do without it – Love this place so much. Great place, friendly people and the trainers who are always there for you wanting the best for you, your body, your health and mental state. I had never been to a gym before and was scared/nervous but Ultimate You Tullamarine changed all of that and I'm now loving it not only have they helped me reach goals but I feel… Read more

like part of a second family. Don't know what I'd do without them. Thank You Tessa, Anthony and James you guys are the best

Amazing love it – This place is literally my second home The trainers are always there to help Such a friendly environment We are like 1 massive big family I can’t live without this place

Can’t live without this place – Ultimate you Tullamarine is the only gym so far that has made me feel the most comfortable, they have gone above and beyond to cater for me and my injuries. The team is amazing and everyone who goes there makes it so inviting.i highly recommend them :)

Best decision I ever msde – The support, friendship, camaraderie,encouragement and fun that the team gives to members is reflected in the personal effort and cooperation that members give each other. Best decision ever was to be part of the team

Best Gym to go to! – Ultimate You Tullamarine is the best gym one can attend. Staff are always supportive and push you to achieve beyond what one person thinks they are capable of! Everyone there is awesome! TEAM TULLA FOREVER!

Cannot live without Tullamarine Ultimateyou – Ultimateyou is a amazing place which has inspired me to become a better version of myself and given me more confidence. Coaches: Tessa, Anthony and Jamal have a great knowledge and experience in thiis field they inspire us all and have the tools that are needed for us reach our goals eg: nutrition/exercise and having a great mind set to achieve… Read more

your goals. Tullamarine Ultimateyou is my extended family now not just a gym. Thanks to a wonderful manger Tessa who goes well and beyond her limits for her clients so they can achieve greatness.

Wouldn't go anywhere else! – I've always joined gyms in the past and then never gone because of lack of motivation and no connection with anybody, but coming to Ultimate you Tullamarine- I've unlocked a fitness freak in myself I never knew existed-with the help of the amazing trainers - special shout out to my PT Anthony, Tessa and Jamal, they all kick your butts to get your… Read more

goals but also hype you up just as much!! It's definitely home away from home and one of the best parts about it is the friendly and safe environment there, everyone supports and encourages each other. Grateful for helping me and my sisters' bodies and minds change for the better!! We love you UY Tulla

Love this place and the staff! – The facility is very clean and all the staff are very professional and kind. The gym provides a positive environment that welcomes everyone. Highly recommend this place for anyone considering joining.

UY is my home away from home – The coaches here are fantastic. I haven't had mental and physical support at any other training facility than I have here. They take the time in getting to know each and every member and put a great deal of effort into tailoring training programs to suit your needs. The challenges have been a great way to have fun and get to know the people you… Read more

train with to help motivate and push each other. No one is left behind here. We are a team. We are a family.