Reviewer Photos & Videos
Great product, if it only lasted
When the product worked it is great. Lots of positives. The issue is durability. The batter life diminishes so quickly. I have bought the product twice in 5 years and multiple new chargers in between snd now yet again after only 2 years my monitor battery doesn’t last at all, keeps dying as soon as it’s off the charger, and one camera just stopped working altogether.
The customer service is the biggest issue! None at all. They don’t even bother to look at the product free of charge or offer any replacement at all. Instead of after 12m they off...er you nothing. Just want to suck more money. Even after I explained how many times I have purchased the product and extra chargers. They couldn’t care less. Such a shame as it would be such a great product otherwise.
Purchased for $240.00.
Works well, parent unit is too fragile
Have had this for about 8 month's now, it was easy to setup and get going, although getting the app going took a bit more work.
Does what it says on the box, temperature display is nice, audio works well. Image quality could be better in night mode, and the clip on camera was great at first until little fingers could grab the cord, so we will need to wall mount it I think.
The parent unit feels cheap, and for a device supposed to be used around sleeping babies, the buttons are very loud to press.
We dropped the parent unit from our couch on...to the carpet and the screen cracked, which was surprising as I would have thought the units would be a bit more durable - we now can't use the screen to view the monitor, but at least the app was already set up. I would suggest looking at other brands before this one just based on how cheap it feels
Purchased in April 2020 at Baby Bunting.
Parent monitor is awful
The parent monitor battery doesn’t last and swells within 18 months, overheats and then needs replacing. warranty is only 12 months so uniden won’t help unless you pay. We got a replacement and same thing - failed within 18 months. Better to invest in a different brand.
Purchased in June 2017 at Baby Kingdom Physical store for $450.00.
I searched sooooo many reviews trying to find a monitor. In the end I said ‘bugger it’ and purchased this one at the good guys even with the bad reviews. I have a long house with about 30 metres between us and baby and 5 walls, some timber internal walls and some iron clad external walls which was my main concern with buying a monitor, I had doubts anything would reach the distance with so many walls to pass through. The monitor reaches no hassles at all, we’ve only had it a week but we have no issues with it. I find the screen clear enough fo...r what we need and the settings are enough for what we need as well. The monitor battery doesn’t last for ages but we work around it. I will look at getting an extra charging dock so we have one for the lounge and for our room to save moving it. We also purchased a $99 Kmart Genio wifi camera so when we are out of range in the yard or not near the monitor we can use our phones to check on Bub if needed. This combo is working well for us.
Purchased in October 2020 at The Good Guys.
This monitor turns itself off all the time, the app is unreliable and one of my camera cords is faulty. Terrible customer service from Uniden- I don’t have a receipt as it was bought for me as a gift however a faulty/unsafe device should be replaced. Contacted Uniden multiple times to receive a generic or unhelpful response. I would not recommend at all.
Purchased in August 2019.
BW3101R: Absolute waste of money, that God for Aussie returns policies
This is a horrible camera. Ticks all the boxes on paper, easy to mount, can be seen from anywhere in the world, app connectivity, temperature control, large screen!
In reality the App is very very very bad and doesn't even refresh, the mount seems like it could break, the battery is always low and the lullabies are dangerously irritating. Overall, this is an absolute waste.
Purchased in September 2020 for $249.00.
Awful battery life from day one, even worse customer service
Was gifted this product for my baby shower. Worked FINE for about 1 month, then the battery went. Needed to be plugged in 24/7 and as soon as i took it off the charger, it would go flat. Once the battery died fully (just outside warranty period) Uniden were simply no help, wanting to charge for replacement battery and postage. It was awful service for a nearly $300 product!!! Simply replied with 'As per our head office policy you would be required to send back for replacement battery at $55 plus postage' I took the unit to battery world, and it...couldnt be replaced as uniden hadnt released that sort of battery for seperate purchase (their way of making more money from you to send it back) ended up buying an oricom monitor with three year warranty and its been the best purchase yet.
Purchased in November 2019 for $289.00.
Great Image Quality, Easy Set Up but Not Great Battery Life.
I love the image quality of this monitor. I love that it is super easy to set up & add additional cameras to the monitor & it flicks through the cameras. You can turn cameras off, change time, turn alarm sound up & turn off constant image view easily. The battery life is pretty bad though. I have to plug it in between my children's sleeps or it goes flat. The range isn't bad, better than a couple of other monitors I have used. Sometimes it beeps out of range but not often. You can connect to your mobile also but i haven't used this function to be able to offer a review on that feature. I would recommend it to friends & family.
Purchased in January 2018.
What’s the point of advertising an app when it doesn’t even work?
Ever heard of wifi? Why is it so difficult to connect the monitor to the app? No matter what I do it keeps saying connection failed. I have done everything correctly and even reset the dock - still nothing. Having to have the dock physically connected to the modem is such an inconvenience! “Wireless with app” really know how to trick your customers.
Wish I read reviews before buying, feel like I just wasted $300+ for nothing.
Purchased in April 2020 at Baby Bunting Online store for $300.00.
Had it for over 4 months with constant issues.......reception keeps dropping out, sound keeps dropping out and the temperature gauge is widely innacurate. Will be looking for a new monitor a.s.a.p.
Purchased in November 2019 at The Good Guys.
Basic video monitoring but wouldn't recommend
- clamp is strong and can easily attach to most things
- decent range of connection
-lullabies can be played
-easy set up
-temperature seems to be inaccurate
- video quality isn't very clear at night
-make a loud 'beep' noise when turning it on which can wake the baby (dumb design)...
Purchased in December 2018.
Awful! Stay Away!
Cheap plastic. Useless. We have had the cameras and monitor repaired multiple times by uniden. Continues to fail to the point where the light flashes on and off at night.
So disappointed in this product
Temperature indication is so wildly inaccurate so if this is high on your list of things you need in a monitor, please pass this one by. Mine has been changing every second between 4 degrees difference for the last half hour.
Video quality is actually very good however, the negatives outweigh this for me.
For a baby monitor, you would expect it to be discreet with noises. This is most certainly not the case. You have to turn the camera on well before you intend to put baby to sleep as the beep sound it makes when turning on is ridiculous. It a...
Purchased in July 2019 at JB Hi-Fi Retail Stores.
Is not reliable do not buy
Have had this for nearly two months worked perfect until a few days ago, now is as useless as a paper weight.
It wont play any sound now, intermittently it drops the picture and goes out of range. Yet it shows full reception and lights flash.
We bought the two camera kit and have the same problem with the other camera. I have reset both parent unit and cameras have factory reset still nothing.
Rubbish product don't waste your time with it.
Purchased in August 2019 at Baby Bunting for $300.00.
Battery life is a joke
I can’t believe that the battery life could be this poor until I read the reviews, camera did not last 2 hours of a nap on second time of use.. no point to having this removable clip device if it has to be plugged in at all times.
Extremely disappointed to say the least.
Would not recommend this at all.
Waste of my money
Purchased in August 2019 at Baby Bunting for $250.00.
This monitor turns on in mute mode when plugged into power. I have had multiple times when the cable has become loose and it has essentially reset itself into mute mode in the middle of the night. Major flaw! Once qjen it happened I coincidentally woke to bub crying hysterically. Don't know how long he had been crying or how long he would have been had i not woken up.
Got the product replaced as assumed that it was faulty. The new unit does the same thing. Will be purchasing a new monitor.
The display quality is the only thing it has going for it.
Purchased in December 2018 at Baby Bunting for $189.00.
- BW 3101 / BW 3102
The worst product I've purchased for our baby!
I purchased this monitor approx 5 months ago and am so unhappy with it - it is by far, the worst thing I have purchased for our baby. Reasons outlined below.
- The battery life lasts one nap - and then needs to be plugged in again.
- There is a really loud beep when turning the monitor off/on - if bubby is almost settled, turning the monitor on wakes her up. Similarly, if the camera isn't plugged in and dies when in use, there is also a loud beep - not sure why this needs to be the case considering that you lose signal on the receiver so it's...
Purchased in February 2019 at Baby Bunting Physical store for $199.00.
App connection, very disappointed.
My fiancè and I recently purchased this device and the camera quality is great as is the sound and the range is terrific, but the app does not work and we are very disappointed as to this is one of the main reasons as to why we purchased this device. Id like to get in touch with someone to understand if its something wrong with the device because when its on the dock and we try to connect it comes up on our apps saying "connection failed, unknown device".
Purchased in July 2019 at Baby Bunting Physical store for $250.00.
Out of range? Is it faulty!!
Hi my monitor keeps reading out of range even if I put them close together with the antenna Aerials up etc..all troubleshooting exercises have been undertaken? Its brand new just received yesterday!!! So not good enough!! Has anyone else experienced this and can help?
Purchased in July 2019 for $230.00.
Not sure this was the right buy
Battery life very poor
Bought the pack so I could use the app and was not advised I needed a special dock
All packaging mentions the dock as optional yet I thought this was the option I was buying
Now uniden website says these docks are unavailable and that’s the main reason I bought this product
Temperatures gauge is terrible and incorrect
Called uniden for help and was advised to return it the retailer for a refund....not so helpful
Purchased in July 2019 at Bing Lee for $250.00.
Questions & Answers
Our monitor doesnt seem to go off when the baby cries?
Please send through an email to our customer service team on firstname.lastname@example.org who will be able to assist you further.
Ours doesn’t trigger easily either, our movement alarm went off the other night and it still didn’t trigger it, it feels like a very, very unsafe product
Bought monitor not to long ago and all of a sudden the monitor stopped charging , swapped power points, power chords and chargers( we had a second one so had extra parts) and still the monitor will no longer charge. There is a red light in the bottom right corner that says charge but the monitor will no longer turn on when connected to power. Is there an easy fix for this or do i need to take it somewhere ? (I no longer have the receipt because we were so happy with the first one we bought i didnt think i would need it other wise i would swap it :( )
Unfortunately seems to be a common issue for the product. It’s a shame as it’s such a great product overall. You need to contact the customer support hopefully they will replace for you. But if not in warranty they will charge which isn’t really fair when it seems to be a known issue.
|Category||Baby Monitors||Baby Monitors|
|Manufacturer Warranty||1 year(s)|
|Replaced by||Uniden BW 3102|
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