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MonsSydney
- 6 reviews
- 17 likes
Great product, if it only lasted
When the product worked it is great. Lots of positives. The issue is durability. The batter life diminishes so quickly. I have bought the product twice in 5 years and multiple new chargers in between snd now yet again after only 2 years my monitor battery doesn’t last at all, keeps dying as soon as it’s off the charger, and one camera just stopped working altogether.
The customer service is the biggest issue! None at all. They don’t even bother to look at the product free of charge or offer any replacement at all. Instead of after 12m they off...
Read moreer you nothing. Just want to suck more money. Even after I explained how many times I have purchased the product and extra chargers. They couldn’t care less. Such a shame as it would be such a great product otherwise.Purchased for $240.00.
1 comment
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AP47Tasmania
- 55 reviews
- 59 likes
Works well, parent unit is too fragile
Have had this for about 8 month's now, it was easy to setup and get going, although getting the app going took a bit more work.
Does what it says on the box, temperature display is nice, audio works well. Image quality could be better in night mode, and the clip on camera was great at first until little fingers could grab the cord, so we will need to wall mount it I think.
The parent unit feels cheap, and for a device supposed to be used around sleeping babies, the buttons are very loud to press.
We dropped the parent unit from our couch on...
Read moreto the carpet and the screen cracked, which was surprising as I would have thought the units would be a bit more durable - we now can't use the screen to view the monitor, but at least the app was already set up. I would suggest looking at other brands before this one just based on how cheap it feelsPurchased in April 2020 at Baby Bunting.
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Chaline T.Sydney, NSW
Parent monitor is awful
The parent monitor battery doesn’t last and swells within 18 months, overheats and then needs replacing. warranty is only 12 months so uniden won’t help unless you pay. We got a replacement and same thing - failed within 18 months. Better to invest in a different brand.
Purchased in June 2017 at Baby Kingdom Physical store for $450.00.
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AmylizmacCentral Queensland, QLD
- 3 reviews
Excellent
I searched sooooo many reviews trying to find a monitor. In the end I said ‘bugger it’ and purchased this one at the good guys even with the bad reviews. I have a long house with about 30 metres between us and baby and 5 walls, some timber internal walls and some iron clad external walls which was my main concern with buying a monitor, I had doubts anything would reach the distance with so many walls to pass through. The monitor reaches no hassles at all, we’ve only had it a week but we have no issues with it. I find the screen clear enough fo...
Read morer what we need and the settings are enough for what we need as well. The monitor battery doesn’t last for ages but we work around it. I will look at getting an extra charging dock so we have one for the lounge and for our room to save moving it. We also purchased a $99 Kmart Genio wifi camera so when we are out of range in the yard or not near the monitor we can use our phones to check on Bub if needed. This combo is working well for us.Purchased in October 2020 at The Good Guys.
Don’t bother
This monitor turns itself off all the time, the app is unreliable and one of my camera cords is faulty. Terrible customer service from Uniden- I don’t have a receipt as it was bought for me as a gift however a faulty/unsafe device should be replaced. Contacted Uniden multiple times to receive a generic or unhelpful response. I would not recommend at all.
Purchased in August 2019.
RishikeshGreater Melbourne (Outer), VIC
- 3 reviews
- 6 likes
BW3101R: Absolute waste of money, that God for Aussie returns policies
This is a horrible camera. Ticks all the boxes on paper, easy to mount, can be seen from anywhere in the world, app connectivity, temperature control, large screen!
In reality the App is very very very bad and doesn't even refresh, the mount seems like it could break, the battery is always low and the lullabies are dangerously irritating. Overall, this is an absolute waste.
STAY AWAY
Purchased in September 2020 for $249.00.
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Read the reviews for Oricom BabySense7 Breathing Movement Monitor
KateHunter Region, NSW
Awful battery life from day one, even worse customer service
Was gifted this product for my baby shower. Worked FINE for about 1 month, then the battery went. Needed to be plugged in 24/7 and as soon as i took it off the charger, it would go flat. Once the battery died fully (just outside warranty period) Uniden were simply no help, wanting to charge for replacement battery and postage. It was awful service for a nearly $300 product!!! Simply replied with 'As per our head office policy you would be required to send back for replacement battery at $55 plus postage' I took the unit to battery world, and it...
Read more couldnt be replaced as uniden hadnt released that sort of battery for seperate purchase (their way of making more money from you to send it back) ended up buying an oricom monitor with three year warranty and its been the best purchase yet.Purchased in November 2019 for $289.00.
1 comment
Purchased November 2018
NeatsCSydney, NSW
- 8 reviews
- 5 likes
Great Image Quality, Easy Set Up but Not Great Battery Life.
I love the image quality of this monitor. I love that it is super easy to set up & add additional cameras to the monitor & it flicks through the cameras. You can turn cameras off, change time, turn alarm sound up & turn off constant image view easily. The battery life is pretty bad though. I have to plug it in between my children's sleeps or it goes flat. The range isn't bad, better than a couple of other monitors I have used. Sometimes it beeps out of range but not often. You can connect to your mobile also but i haven't used this function to be able to offer a review on that feature. I would recommend it to friends & family.
Purchased in January 2018.
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May C.Greater Melbourne (Metropolitan), VIC
What’s the point of advertising an app when it doesn’t even work?
Ever heard of wifi? Why is it so difficult to connect the monitor to the app? No matter what I do it keeps saying connection failed. I have done everything correctly and even reset the dock - still nothing. Having to have the dock physically connected to the modem is such an inconvenience! “Wireless with app” really know how to trick your customers.
Wish I read reviews before buying, feel like I just wasted $300+ for nothing.
Purchased in April 2020 at Baby Bunting Online store for $300.00.
1 comment
Uniden A.Uniden
Hi,
Please send through an email to our customer service team on custservice@uniden.com.au who will be able to assist you further....
Read more Thank youFind out how Uniden BW 3101 / BW 3102 compares to other Baby Monitors
Know better, choose better.
CourtGreater Melbourne (Outer), VIC
- 2 reviews
Useless
Absolutely useless.
Had it for over 4 months with constant issues.......reception keeps dropping out, sound keeps dropping out and the temperature gauge is widely innacurate. Will be looking for a new monitor a.s.a.p.
Purchased in November 2019 at The Good Guys.
RebeccaSydney, NSW
- 7 reviews
- 3 likes
Basic video monitoring but wouldn't recommend
Plus:
- clamp is strong and can easily attach to most things
- decent range of connection
-lullabies can be played
-easy set up
Minus:
-temperature seems to be inaccurate
- video quality isn't very clear at night
-make a loud 'beep' noise when turning it on which can wake the baby (dumb design)...
Purchased in December 2018.
Brad
- 2 reviews
- 1 like
Awful! Stay Away!
Cheap plastic. Useless. We have had the cameras and monitor repaired multiple times by uniden. Continues to fail to the point where the light flashes on and off at night.
Looking for Baby Monitors?
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So disappointed in this product
Temperature indication is so wildly inaccurate so if this is high on your list of things you need in a monitor, please pass this one by. Mine has been changing every second between 4 degrees difference for the last half hour.
Video quality is actually very good however, the negatives outweigh this for me.
For a baby monitor, you would expect it to be discreet with noises. This is most certainly not the case. You have to turn the camera on well before you intend to put baby to sleep as the beep sound it makes when turning on is ridiculous. It a...
Purchased in July 2019 at JB Hi-Fi Retail Stores.
Is not reliable do not buy
Have had this for nearly two months worked perfect until a few days ago, now is as useless as a paper weight.
It wont play any sound now, intermittently it drops the picture and goes out of range. Yet it shows full reception and lights flash.
We bought the two camera kit and have the same problem with the other camera. I have reset both parent unit and cameras have factory reset still nothing.
Rubbish product don't waste your time with it.
Purchased in August 2019 at Baby Bunting for $300.00.
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Battery life is a joke
I can’t believe that the battery life could be this poor until I read the reviews, camera did not last 2 hours of a nap on second time of use.. no point to having this removable clip device if it has to be plugged in at all times.
Extremely disappointed to say the least.
Would not recommend this at all.
Waste of my money
Purchased in August 2019 at Baby Bunting for $250.00.
Find out how Uniden BW 3101 / BW 3102 compares to other Baby Monitors
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Christine Black
- 2 reviews
Dangerous product
This monitor turns on in mute mode when plugged into power. I have had multiple times when the cable has become loose and it has essentially reset itself into mute mode in the middle of the night. Major flaw! Once qjen it happened I coincidentally woke to bub crying hysterically. Don't know how long he had been crying or how long he would have been had i not woken up.
Got the product replaced as assumed that it was faulty. The new unit does the same thing. Will be purchasing a new monitor.
The display quality is the only thing it has going for it.
Purchased in December 2018 at Baby Bunting for $189.00.
LarnsGreater Melbourne (Metropolitan), VIC
- 4 reviews
- BW 3101 / BW 3102
- Verified purchase
The worst product I've purchased for our baby!
I purchased this monitor approx 5 months ago and am so unhappy with it - it is by far, the worst thing I have purchased for our baby. Reasons outlined below.
- The battery life lasts one nap - and then needs to be plugged in again.
- There is a really loud beep when turning the monitor off/on - if bubby is almost settled, turning the monitor on wakes her up. Similarly, if the camera isn't plugged in and dies when in use, there is also a loud beep - not sure why this needs to be the case considering that you lose signal on the receiver so it's...
Purchased in February 2019 at Baby Bunting Physical store for $199.00.
Aidan BarkleyHunter Region, NSW
App connection, very disappointed.
My fiancè and I recently purchased this device and the camera quality is great as is the sound and the range is terrific, but the app does not work and we are very disappointed as to this is one of the main reasons as to why we purchased this device. Id like to get in touch with someone to understand if its something wrong with the device because when its on the dock and we try to connect it comes up on our apps saying "connection failed, unknown device".
Purchased in July 2019 at Baby Bunting Physical store for $250.00.
9 comments
Uniden A.Uniden
Hi Aidan,
In order to remote view via the free app on mobile, you will need to purchase an App Dock....
Read more This is an optional part and not sold together with the unit. You can purchase this part through our Spareparts Department or place an order online on the following link; https://uniden.com.au/shop/product.php?productid=16804&cat=&page=1 Once you purchase the App Dock, you will have to connect it to a modem via Ethernet cable to ensure it receives an Internet connection. Please note: the monitor needs to be sitting in the dock whilst you are remote viewing on the app.Thank you for your reply, we do have an app dock it came with the unit along with the ethernet cable when we bought it. We have followed all the steps even the ones you have posted on other reviews but still nothing works. Quite frustrated
Uniden A.Uniden
Hi AIdan,
Can you please confirm if you have purchased the BW3101 unit or the BW3101R unit?
Looking for Baby Monitors?
Read the reviews for Oricom BabySense7 Breathing Movement Monitor
Out of range? Is it faulty!!
Hi my monitor keeps reading out of range even if I put them close together with the antenna Aerials up etc..all troubleshooting exercises have been undertaken? Its brand new just received yesterday!!! So not good enough!! Has anyone else experienced this and can help?
Purchased in July 2019 for $230.00.
3 comments
Uniden A.Uniden
Thank you for your review.
Can you please confirm if your unit is set on scanning mode?...
Read more Also, does it still display 'Out of Range' when each camera is on single view? Please confirm if any other cameras are switched to On. Press the Menu key Press the right CH/+ key twice Press the center key to select on the Camera setting Scroll down to the On/Off option Press the center key to select If you have one camera please ensure that only Camera 1 is set to On If you have two cameras please ensure only Camera 1 and 2 are set to OnMany thanks this trouble shoot has worked. I appreciate your prompt response in resolving the issue.
Very good standard of customer service.
Thank you
Uniden A.Uniden
No worries at all.
Should you have any further inquiries please don't hesitate to contact Uniden Support at custservice@uniden.com.au...
Read more Have a great day!Mary Ann
- 2 reviews
Not sure this was the right buy
Battery life very poor
Bought the pack so I could use the app and was not advised I needed a special dock
All packaging mentions the dock as optional yet I thought this was the option I was buying
Now uniden website says these docks are unavailable and that’s the main reason I bought this product
Temperatures gauge is terrible and incorrect
Called uniden for help and was advised to return it the retailer for a refund....not so helpful
Purchased in July 2019 at Bing Lee for $250.00.
Questions & Answers
Amber Richardsonasked
Bought monitor not to long ago and all of a sudden the monitor stopped charging , swapped power points, power chords and chargers( we had a second one so had extra parts) and still the monitor will no longer charge. There is a red light in the bottom right corner that says charge but the monitor will no longer turn on when connected to power. Is there an easy fix for this or do i need to take it somewhere ? (I no longer have the receipt because we were so happy with the first one we bought i didnt think i would need it other wise i would swap it :( )
1 answer
Unfortunately seems to be a common issue for the product. It’s a shame as it’s such a great product overall. You need to contact the customer support hopefully they will replace for you. But if not in warranty they will charge which isn’t really fair when it seems to be a known issue.
custservice3@uniden.com.au Gdluck
Christinaasked
I’m finding our monitor Uniden Pan & Tilt HD Smart Baby Camera so loud on volume 1. Any advice how to fix this please?
1 answer
Uniden A.Uniden
Hi,
Please send through an email to our customer service team on custservice@uniden.com.au who will be able to assist you further.
Thank you
Elly asked
watch app connection failed on phone. Won’t connect to camera
3 answers
Mine did that and I had to hard reset it - after that it seems to only work every now and then
Uniden A.Uniden
Hi,
Please send through an email to our customer service team on custservice@uniden.com.au who will be able to assist you further.
Thank you
What is a hard reset?
Details
Uniden BW 31022.1(45) | ||
---|---|---|
Category | Baby Monitors | Baby Monitors |
Price (RRP) | $279.00 | |
Manufacturer Warranty | 1 year(s) | |
Replaced by | Uniden BW 3102 |
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Uniden A.Uniden
Hi,
Please send through an email to our customer service team on custservice@uniden.com.au who will be able to assist you further....
Read more Thank you