Universal Gift Card Questions & Answers
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a bill was paid with a zen*gcs gift card for 1028.04 they paid it twicecan i get the second payment back
Which online stores accept this card?
What is a proxy number were can I find it were can I get the 5 digest code
Was sent a digital gift card via messages downloaded app. Applied provided authentication code Error “This activation code does not exist” Any suggestions? Thanks
I honestly wish I could guide you. But I’m having huge issues myself. No one will get back to us. I’m the same. The codes don’t work apparently!
Thanks for reaching out Amy H
My activation code had a Zero which I mistook as the letter O. The card is now activated…
Hi Brad, We're sorry to hear you've experienced challenges with your gift card. Could you please email our Support Team (info@universalgiftcard.com.au) with further details and screenshots (don’t include card information) of the error messages you are experiencing? We’ll be in touch soon after. Thanks, kind regards, Universal Gift Card
How can a card be permanently deleted?
Hi Monica,
Thank you for your questions.
Could you please email our Support Team (info@universalgiftcard.com.au) with further details to assist you with this? We’ll be in touch soon after.
Thanks, kind regards,
Universal Gift Card
can't access online, can't contact on phone, waste of time and money, disgusting service, reviews terrible, wish we'd seen these first - trying via CUSCAL, lets see if ZENITH return call. Email and online enquiry submitted.
Hi , We're sorry to hear you've experienced challenges with your gift card. Could you please email our Support Team (info@universalgiftcard.com.au) with further details and screenshots (don’t include card information) of the error messages you are experiencing? We’ll be in touch soon after.
Thanks, kind regards,
Universal Gift Card
Why is it impossible to get a balance Won’t accept on line you ring they direct you to go on line. Then when you email them they tell you that you will get a reply in two days I don’t know what year they meant it’s an absolute disgrace to issue cards like this
This entire system is designed to prevent you from getting to the money. An absolute scam. I'd love to see the creators go to jail.
I heartily agree. I have found it extremely difficult to access the money I was given as a gift. It has been declined on 4 occasions after a lot of issues trying to get my card activated. The reason I have been given for it being declined is that the transaction was more than the amount on the card, even though the transaction was to be split between my card amount and a cash payment as organised on each Occassion by the cashier. Because the card is a credit transaction it has to be paid prior to the cash transaction. Unless you can spend the whole amount on a single transaction that is the amount on the card, I can’t see how you can use it. Extremely annoying, and the only gift card I have experienced this issue with!
Why can't I log in to my activated gift card
Hi Carol, We're sorry to hear you're experiencing challenges using your gift card. Could you please email our Support Team (info@universalgiftcard.com.au) with further details to assist you with this? We’ll be in touch sooner after.
Thanks, kind regards,
Universal Gift Card
Why can't I log on to my activated gift card
Because it is a scam?
Hi Carol, We're sorry to hear you're experiencing challenges using your gift card. Could you please email our Support Team (info@universalgiftcard.com.au) with further details to assist you with this? We’ll be in touch sooner after.
Thanks, kind regards,
Universal Gift Card
I received a Universal Gift Card for Christmas through messages on my iPhone . I have tried to activate it 5 times today each time I do it comes up with this verification code does not exist . But it is the one you sent me . I am disappointed as it is a gift and cannot be used . I will contact my friend who ordered it for me so she can cancel and get her money back . Not good .
I have had the same problem. I had 2 gift cards. After many tries I have been able to access one, but not the other. Requests for assistance from the responsible company have not been helpful.
Thank you Frank it’s sad to receive a gift card and it can not be used .
Has anyone else had a problem with using this gift card where you go to make an online purchase then at the end after entering all the details it says it has sent an authentication code to a mobile number ending in 9999? Therefore you can't use it as it's not my mobile number and there is no other option to change where the security code goes to? So frustrating and this just reeks of scam along with everyone else's response.
Hi Jessica, We're sorry to hear you're experiencing challenges using your gift card. Could you please email our Support Team (info@universalgiftcard.com.au) with further details to assist you with this? We’ll be in touch sooner after.
Thanks, kind regards,
Universal Gift Card
I’m having the same issue. Have they resolved. Your problem? What was the fix?
i have sent an email to universal arts over a week ago about difficulties of activating my gift card and have still not received an answer or acknowlegement of my email. not good enough as it was a gift for christmas
I have the same problem. Either the card is rejected or it needs to be validated by the 9999 number which goes nowhere. There is nowhere to update the verification phone number so it is useless. Do not use Universal Gift cards, it is a scam and I'm not sure how they are allowed to trade.
I have a universal gift card witch I received through Qantas frequent flyers program. I went to use the card in Coles last Friday and it was rejected. The information that was with the card stated that you swipe the card, choose credit and press enter or OK. On the efptos pad there is no button with credit on it. So my question is how to active the card.
Hi Fay,
We're sorry to hear you're experiencing challenges using your gift card.
Please could you email our Support Team (info@universalgiftcard.com.au) with further details to assist you with this?
Kind regards,
Universal Gift Card
where can you use this virtual card
Hi,
Please could you email our Support Team (info@universalgiftcard.com.au) with further details to assist you with this?
Kind regards,
Universal Gift Card
Were you able to find anywhere to use it?
How can I remove a “used up” card from the Universal Gift Card application, rather than just block it? There is no option under settings either.
Hi Monica,
Please could you email our Support Team (info@universalgiftcard.com.au) with further details to assist you with this?
Kind regards,
Universal Gift Card
Hi all. I had no idea that there was an activation deadline…and so have missed this date by several months. When I checked my balance this evening for the first time, it said that my balance was $0 and my account was closed. Has anyone had success in recovering their funds? Pretty unconscionable from UGC…
They're a scam - report and review them and lesson learned.
We ordered a Universal Gift card in the spring and we have not received it yet
Are you totally frustrated and ready to give up trying to get your money back from Universal Gift Card? The cards they are selling are issued by CUSCAL (the cards were previously issued by Heritage Bank of Queensland). To get your money back, call CUSCAL on 1300 650 501.
thank you for your message and information, yes i found all of the this details from asic and financial ombudsman website, i already submit my complaint 24 Jun 2022, they are contact them and wait till 20 July 2022 but they are not response them till 25 July 2022, i recieved another email from AFCA and they are start next stage and i'm waiting now.
Good luck, Aydin.
Thank you Cyril, I phoned them today and it was a relief to actually speak with a human! They took my details and will be back to me within 3 business days. Fingers crossed, but thankyou for this information My card has been hacked and all funds taken, very disappointing
Hi Lyndella - Sadly I never did get my money back ($432), even after promises from Cuscal. I hope you have better luck.
How do I activate a gift card when it’s locked
Hi, I was told that the funds on the gift cards were valid for 3 years, today I went to activate the cards (I was given 2) and both of the cards say suspended and have $0 balance. After reading some user posts, I suspect that this is because there was an activation date that may have been missed? Can someone point me to a escalation process and resolution here? The person that provided the card is VERY disappointed that the funds may not have gone to their intended use. Many thanks.
Hi Adrian,
We're sorry to hear that they are experiencing challenges using the gift card.
Please could you email our Support Team (info@universalgiftcard.com.au) with further details to assist you with this?
Kind regards,
Universal Gift Card
^^ Sally E. this is a load of bollocks, we have all tried and your company don't care! Yes we have contacted the info@ and apparently our money is gone and there is nothing they can do.... absolute bollocks and a massive scam YOU NEED TO IMPROVE YOUR SECURITY AS THIS SEEMS TO BE HAPPENING MORE AND MORE
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