I ordered and paid for my text book and when I did not arrive by the due date I rang the Co Op and was told it was out of stock and it would take 5 weeks to source new stock. Good customer service would have been to inform me of the problem. I was asked if I wanted a refund after I complained but I noticed my membership fee was retained. Avoid this place.
Ordered my textbook online 3 weeks ago, labeled as in stock and ready to ship. Rang 3 days ago for an update and have only just heard back that it won't be in for at least another week. When paying such exorbitant fees for textbooks I expect better service, and certainly better communication. Save yourself the trouble and order elsewhere online, my other textbook from Booktopia arrived in 3 business days.
Adversarial management stand over staff members, culture of poor pay,
Bullying in the workplace is rife in this organisation, divisive culture from the top down that sees the student ownership base as the enemy rather than the employer. Close it down and wrest control back to the students and not the opportunists as it was initially intended.
- Verified customer
Really Slow and Unreliable!!!
Bought my textbook with the website saying it is in stock and would take only 3-5 days to arrive. After waiting more than a week and hearing nothing I contacted them and their response was quite vague and didn’t really provide me with information that I didn’t already have. Still didn’t even get a shipping confirmation but the textbook finally arrived and when I opened the packaging it was damaged. They really should package books more carefully.
This store should be closed down
Ordered my text book on the 17/07/2019 express knowing I would be starting the next week. Finally found out on Monday that it is on backlog even though the site stated it was in stock coming from Joondalup. I was told it wouldn't arrive till week 5. There are no online copays in the library as I live a long way from the university (on of the reasons I chose to study online) I am now probably going to have t9 withdraw from this unit.
Terrible customer service.
I ordered my university books on the 16.06.2019. I called today as the semester starts next week (22.07.2019) and I still haven't received my books. The lady I spoke to said that one of my orders was placed with a supplier that doesn't have it in stock and she would now transfer my order to a supplier that does. So here I am waiting for my text book and if I hadn't of called I would've still be waiting, none the wiser. Why are orders placed with suppliers that don't have stock in the first place? Then my second order is still out of stock (has ...been for a month) and will take approximately another 2 to 3 weeks to arrive. Come on Co-Op get a system that works or find suppliers that provide! Students shouldn't have to be waiting a month in to their semesters for text books. Let's hope my local library has the books and I don't get sick from stress because I fall behind.
Ripping People Off!
This organisation advertises merchandise online for a discounted rate. Once you pay the $25 joining fee to validate the discount, they say the merchandise is "out of stock" yet the joining fee is "non-refundable. This is unethical and staff and students are losing their money. Contact numbers and email addresses are incorrect. BEWARE!
I have never had service this bad at any other online store.
Bought a Jelly Ball Lamp for my son for Christmas-wires were not soldered on in base and lamp did not work. Phoned the Co-op after two months of not receiving the replacement promised. Second one took two weeks to arrive-this one was also faulty. Was asked to return second lamp so I could get a refund. Spent $8.30 sending each lamp back-$16.60 in total. Money refunded was $19.99, so I'm out of pocket for the two lots of postage totaling $16.60. Won't be purchasing from The Co-op again!
Most stressful online shopping experience ever
Ordered my textbooks from them. The order number never show up on the digital receipt (and they always asked for the order number when you contact them for help!). They need 24 hours for an order to show up on their database and then send a confirmation email to the customer with the order number! (which is ridiculously slow as these two things should be automatically sent after order placement). Even if you just place an order minutes ago, you can't cancel/ alter it yourself without having to request to them via either the queuing-forever live...chat or a pop-up window in which you write your request and hit send and god know where your message will go to. This site is the dinosaur of e-commerce. Most stressful online shopping experience ever. I ended up cancel all my orders and switch to booktopia, much better customer experience there. They also have a bookshop in my university, two times I went there the staffs were stressful and cranky.
Don't even bother to deal with this company!
I was planning to sell my old textbooks as I don't need them anymore. Then, I remember how Co-Op advertises "selling your textbooks and get money from your unwanted textbooks". So I checked all the ISBNs in the Buyback Search and found out that they accept to buyback 6 of my textbooks.
As it says on the website, "Head into your closest Co-op store for a payday." Today, I went to the University of Melbourne Store in Carlton with SIX TEXTBOOKS.
One of the staffs started scanning the book one-by-one and she said, "I'm sorry, but we don't acc...ept any of these textbooks." I said, "But I've checked your website and it's accepted in the website." She replied, "Yeah I know, but we don't run the website. It doesn't matter what the website says then. Sorry." Are you kidding me? I just spent one hour of my time carrying 6 heavy textbooks and you don't even accept any of it??? Their "Sell Your Textbooks" advertisement is misleading and false. What a fraud!
Buy back policy
I have over $600 worth of textbooks that were purchased from the co-op bookstore just a few months ago. They ask you to type in a code on the back of the textbook. I then get a message that they wont buy these back, tried them all and got the same response. They will never get another cent out of me..
- Verified customer
Takes membership money for lifetime membership, abandons University of Queensland store unannounced
They had a store at the university of Queensland. Several students paid for lifetime memberships and they just left suddenly. This is unethical and untrustworthy. It is labelled as a co-op but seems purposefully designed to not let members know many details about the AGM or to participate actively in it
Avoid ordering through The Co-op
I am beyond annoyed at the Co op store. I ordered a construction law textbook 5 weeks ago, they only called me last week to notify me that it was unavailable and that they would have to refund it to me. At the time of ordering it wasn’t out of stock so I don’t understand why or how this could happen. If I had known earlier I would have used my money to buy the textbook elsewhere. In addition to this my candle came in and was damaged. Now I have to go through the process of returning it. I regret ever buying anything from here.
Shocking Ordering System
So I ordered some linear algebra lecture notes two days ago, by paying for it at the store. I go to the co-op today, and apparently, I was meant to receive a text confirming the order. So here I am, still waiting for the text two days later, so I can collect my lecture notes, which I desperately need for the subject. It would have been much quicker to just wait until they were back in stock (i.e. today), and just buy it normally. Absolutely incompetent company. DON'T order from them.
- Verified customer
Be warned. Do NOT buy from this company!!!
I ordered a text book online from this company. After two weeks they emailed me to inform me the book was back-ordered and suggested that I could cancel the order as one of the options, which I decided to do since I needed it quickly as a required reference for a subject I was studying.
Then came the nightmare, two months later another representative from the same company sent me an email and told me that the book had been shipped out. Numerous emails later... the book came. For the months following I had been trying to return the book to get my money refunded, but the company simply ignored my emails. So I am simply putting it here for those of you who may be considering to buy from this company.. be warned!
Took money instantly, order lost in their system, took 3 weeks to arrive
Ordered and paid immediately on a Sunday night, did not hear anything for a whole week.
Phoned them the following Monday and they could not find my order, apparently a glitch had the order sitting in system waiting to be approved. Lady could not approve, had to call back in afternoon. Called back and another lady also could not approve, had to wait an hour for a phone call back from manager.
Spoke to manager Monday afternoon who advised it was posted NOW and should be delivered to you Thursday.
Hear nothing again until I get a shippi...ng notification on the THURSDAY to say that my parcel is on its way!! from literally the other side of the country, when there are stores within 10km from me. Now having to request an extension on my assignment despite ordering the book over 2 weeks ago!!!!
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