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The Co-op

The Co-op

1.4 from 148 reviews

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Reviews

Review distribution

5 star
7
4 star
4
3 star
5
2 star
7
1 star
125

Kim P.

Kim P.

  • 3 reviews
  • 1 like

Terrible

published

I ordered and paid for my text book and when I did not arrive by the due date I rang the Co Op and was told it was out of stock and it would take 5 weeks to source new stock. Good customer service would have been to inform me of the problem. I was asked if I wanted a refund after I complained but I noticed my membership fee was retained. Avoid this place.

Customer Service

Shocking service

published

Ordered my textbook online 3 weeks ago, labeled as in stock and ready to ship. Rang 3 days ago for an update and have only just heard back that it won't be in for at least another week. When paying such exorbitant fees for textbooks I expect better service, and certainly better communication. Save yourself the trouble and order elsewhere online, my other textbook from Booktopia arrived in 3 business days.

Customer Service
Return Claim MadeNo
Keith

KeithAustralian Capital Territory

Adversarial management stand over staff members, culture of poor pay,

published

Bullying in the workplace is rife in this organisation, divisive culture from the top down that sees the student ownership base as the enemy rather than the employer. Close it down and wrest control back to the students and not the opportunists as it was initially intended.

Product Quality
Customer Service
Return Claim MadeNo
  • Verified customer

Really Slow and Unreliable!!!

published

Bought my textbook with the website saying it is in stock and would take only 3-5 days to arrive. After waiting more than a week and hearing nothing I contacted them and their response was quite vague and didn’t really provide me with information that I didn’t already have. Still didn’t even get a shipping confirmation but the textbook finally arrived and when I opened the packaging it was damaged. They really should package books more carefully.

Product Quality
Customer Service
Return Claim MadeYes

Nicole B.

Nicole B.Peel, WA

This store should be closed down

published

Ordered my text book on the 17/07/2019 express knowing I would be starting the next week. Finally found out on Monday that it is on backlog even though the site stated it was in stock coming from Joondalup. I was told it wouldn't arrive till week 5. There are no online copays in the library as I live a long way from the university (on of the reasons I chose to study online) I am now probably going to have t9 withdraw from this unit.

Store LocationCoop online

Michelle

MichelleAdelaide

  • 17 reviews
  • 17 likes

NO LONGER DISCOUNTING FOR MEMBERS

published

Went to place an order today. My member discount was not applied. So I called. The members discount is no longer available for new textbooks. Only for second hand books.


Feeling dissapointed.

Feeling dissapointed.South West, WA

  • 2 reviews
  • 5 likes

Terrible customer service.

published
Customer Service
Return Claim MadeNo

Peter C

Peter CPerth, WA

Ripping People Off!

published

This organisation advertises merchandise online for a discounted rate. Once you pay the $25 joining fee to validate the discount, they say the merchandise is "out of stock" yet the joining fee is "non-refundable. This is unethical and staff and students are losing their money. Contact numbers and email addresses are incorrect. BEWARE!

Product Quality
Customer Service
Return Claim MadeNo
Elke Holmes

Elke HolmesCentral West, NSW

  • 4 reviews
  • 1 like

I have never had service this bad at any other online store.

published

Bought a Jelly Ball Lamp for my son for Christmas-wires were not soldered on in base and lamp did not work. Phoned the Co-op after two months of not receiving the replacement promised. Second one took two weeks to arrive-this one was also faulty. Was asked to return second lamp so I could get a refund. Spent $8.30 sending each lamp back-$16.60 in total. Money refunded was $19.99, so I'm out of pocket for the two lots of postage totaling $16.60. Won't be purchasing from The Co-op again!

Product Quality
Return Claim MadeYes
Giang Tran

Giang TranSydney, NSW

Most stressful online shopping experience ever

published
Product Quality
Return Claim MadeNo

Terrible

published

Ordered 3 books. Received 2. Wrong invoice. Tried to call. The lady don’t even know what she is doing and can’t help and asked me to call Magill campus to fond out. She doesn’t even have a phone number for me.
No help!


Don't even bother to deal with this company!

published

Buy back policy

published

I have over $600 worth of textbooks that were purchased from the co-op bookstore just a few months ago. They ask you to type in a code on the back of the textbook. I then get a message that they wont buy these back, tried them all and got the same response. They will never get another cent out of me..


Eash A

Eash A

  • 2 reviews
  • 1 like
  • Verified customer

Takes membership money for lifetime membership, abandons University of Queensland store unannounced

published

They had a store at the university of Queensland. Several students paid for lifetime memberships and they just left suddenly. This is unethical and untrustworthy. It is labelled as a co-op but seems purposefully designed to not let members know many details about the AGM or to participate actively in it

Avoid ordering through The Co-op

published

I am beyond annoyed at the Co op store. I ordered a construction law textbook 5 weeks ago, they only called me last week to notify me that it was unavailable and that they would have to refund it to me. At the time of ordering it wasn’t out of stock so I don’t understand why or how this could happen. If I had known earlier I would have used my money to buy the textbook elsewhere. In addition to this my candle came in and was damaged. Now I have to go through the process of returning it. I regret ever buying anything from here.

Shocking Ordering System

published

So I ordered some linear algebra lecture notes two days ago, by paying for it at the store. I go to the co-op today, and apparently, I was meant to receive a text confirming the order. So here I am, still waiting for the text two days later, so I can collect my lecture notes, which I desperately need for the subject. It would have been much quicker to just wait until they were back in stock (i.e. today), and just buy it normally. Absolutely incompetent company. DON'T order from them.


John

JohnBrisbane

Lucky if you get a textbook during the semester

published

Every time I've made an order I've had to wait until the end of semester to get my order. Doesn't matter if you pick up or order online.


  • Verified customer

Be warned. Do NOT buy from this company!!!

published

I ordered a text book online from this company. After two weeks they emailed me to inform me the book was back-ordered and suggested that I could cancel the order as one of the options, which I decided to do since I needed it quickly as a required reference for a subject I was studying.

Then came the nightmare, two months later another representative from the same company sent me an email and told me that the book had been shipped out. Numerous emails later... the book came. For the months following I had been trying to return the book to get my money refunded, but the company simply ignored my emails. So I am simply putting it here for those of you who may be considering to buy from this company.. be warned!


Took money instantly, order lost in their system, took 3 weeks to arrive

published

Sunshine

SunshineAscot

  • 5 reviews
  • 1 like

Hopeless service- books and refunds can take months

published

would not recommend at all, books can take months to arrive, some never arrive at all and refunds can take months or never at all..


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