Urban Movers

Movers were great we used them twice I can assure you that they can do job without damage

Had a great experience with Urban Movers. The team was professional, arrived on time, and handled my furniture with care. Made my move a lot less stressful. Would definitely recommend them to anyone moving interstate!

Garry and Rocky did a decent job with my move. The team was friendly and got most of the work done on time. A few small issues, but overall it was okay. Would consider using them again

I used Urban Movers for a local move within Melbourne, and they were fantastic from start to finish. The team arrived right on time, were super friendly, and worked quickly without cutting corners. They handled all my furniture with care, especially the fragile items.

Urban Movers provided a smooth and efficient moving experience. The team was punctual, handled items with care, and communicated clearly throughout the process. Pricing was transparent, and the entire move was completed on schedule. Highly recommended for a hassle-free relocation.

Fantastic Moving Experience with Urban Movers! – I recently hired Urban Movers for a local move in Melbourne, and I couldn’t be happier with their service. The team was incredibly professional, arriving right on time and handling all of my belongings with great care. From start to finish, they made the moving process seamless and stress-free. The movers were not only efficient but also friendly… Read more

and accommodating, ensuring all my requests were met. They took extra precautions with my fragile items and made sure everything arrived at my new place in perfect condition. I highly recommend Urban Movers to anyone looking for a reliable and professional moving service in Melbourne. Their dedication to customer satisfaction is truly commendable. Thank you, Urban Movers, for making my move a great experience!

Good Removalist – I can't thank Urban Movers enough for their exceptional service during my recent move. They were prompt, organized, and incredibly polite throughout the entire process. The team took the stress out of moving, and I felt confident that my possessions were in good hands. They worked efficiently and finished the job faster than I expected. Urban… Read more

Movers truly goes above and beyond to make your move hassle-free. I wholeheartedly endorse them for any local move in Melbourne

Exceptional Local Moving Service! – What truly stood out to me was their exceptional customer service. The staff was friendly, attentive, and went above and beyond to address any questions or concerns I had throughout the process. They communicated effectively, ensuring that I was informed about the progress of my move every step of the way.

Exceptional Moving Experience – The entire team was courteous and professional throughout the day. They went above and beyond to ensure I was satisfied with their service. Their attention to detail and commitment to customer satisfaction were truly impressive

Wow what a great removalist team! – Wow what a great removalist team! We had Nick and Shawn help us with our move. Big smiles, nothing was too much of a bother and extremely polite. The worked hard, were very careful with our things and lovely guys. Thank you. Urban Movers is highly recommended! We'll definitely call you guys again!

I had a great moving experience with Urban Movers – I had a great moving experience with Urban Movers. Sam and his teammate performed an excellent job, and they were really helpful from the start to the end. The movers arrived on time and expertly loaded everything. We had a washing machine that needed to be carried downstairs, and they performed an outstanding job. There was no damage, and I will hire this Company again the next time we move.

Urban Movers' staff was outstanding in every way – Urban Movers' staff was outstanding in every way. They handled all of the sensitive goods with great care and efficiency. If you are planning a significant relocation, I cannot recommend them enough!

Worst customer service ever do not use – Booked this company 6 weeks prior to our move. Called and checked in 3 times leading up to the move. The day of the move, they were meant to come at 9am, at 11am we called and they said the truck had broken down and they would come at 3pm. At 4 pm after calling multipul times, they told us they would come at 6.30pm. They called back at 6pm now… Read more

the off sider is injured. Full of excuses. Very poor communication and wasted our whole day waiting with no service. They were happy to take the deposit though.

Reasonable Price Amazing service – We have done moving for 4 bedroom house today to our new house the guys did the wonderful job looked after the stuff and walls around the house while putting the stuff …. Wonderful job done thanks guys…

Worst moving experience ever... BEWARE THIS SHONKY OUTFIT – I booked an interstate move of one room of belongings. Our goods were not picked up on time. Our phone arrangement was for delivery within 3-5 days, their written arrangement was for 7-day delivery and after needing to get the police involved our belongings did arrive 2 and a half weeks after pickup. There was over $2,000 worth of damage. JUST… Read more

AVOID THESE PEOPLE, but if you want to read on, here are the details of our experience...

No-show on date of pickup, no call, apology or explanation. We rescheduled pickup for another two days - my wife again took the day off work. Two guys arrived in a dented truck with no signage, the first thing they said is "we parked on the street so if we get a parking fine you're paying for it". It was difficult to communicate as the main guy was talking on his headphones most of the time in an Indian language and made out it was a huge inconvenience to be interrupted. After picking up most of our belongings, he said they would be charging extra for 3 skateboards that were not listed on our inventory, even though our list included 30 boxes and we only had 21 boxes. The arrangement was for delivery within one week. After a week, I had to call and was told they mixed up the loads so it wouldn't be delivered for another 7 days. On the scheduled delivery day, no show, no call, and I couldn't get in contact with the movers. At the end of day, I called again and was told they would "surely be there in 1-2 days", but she couldn't give an exact day or time. The next day I confirmed delivery for the following morning. That morning, no show, no call. Early afternoon, after several calls, I was told they would arrive that afternoon between 5-7pm. Again, no show. [Name Removed] from their office wouldn't give me the removalists' contact number or say where they were or when they would arrive, but "surely it will be in the morning". By this time we suspected this was basically just a robbery, so the next day I went to the police. The police called [Name Removed] in the late afternoon and gave them until close of business the following day otherwise would open an investigation into theft... That day, I was told the van had been in an accident so couldn't get there today... but would surely be there tomorrow. Finally, the following afternoon the truck DID arrive - with one guy. He insisted the company be paid in full before unloading. We refused, as the job wasn't complete and how could we know if all our belongings were there? Or even intact after an accident? He drove away. We called the police again, and he returned. I did pay up just to get it finalized, and he unloaded, needing help with heavy items as there was only one guy, and dumped everything inside the front door. When he said he was finished, we said let's just check the truck... sure enough there was another box of goods and a part of the bed frame. When finished, he wanted us to sign his completion form, including taking all responsibility if there were any items missing or damaged. No way! After we checked all our items, the bed was damaged, couches were damaged, and a box of books was water damaged. We are currently going through Vic Consumer Affairs for $2,200 compensation and refund of the service fee. Also FYI, this company's ABN 30 860 276 714 is also for business names - Cheap Removalist Melbourne, Intestate Movers and Packers, Melbourne Houze Removalist, Interstate Car Transport, Sam Movers N Packers, and Aussie Clean. The website looks professional and reliable - but from our experience, that is very false. We had a BAD experience and hope this review helps others avoid the stress!

WORST MOVERS AVOID – WORST MOVERS EVER WARNING DON’T USE THEM they broke, chipped, scratched and damaged all my furniture they charged me over a grand for a 2 minute drive move as they are so slow and they had a brother visit so 1 stopped working and spoke to his brother for around 45 minutes and only 1 guy was working going to VCAT as my furniture was brand new now… Read more

damaged not that they care I was told by Lisa everything will be protected they were asking me for cling wrap i had nothing I was moving out they dragged all my mattresses and couch through the dirty truck I can’t believe they are still in business

AVOID THESE SCAMMERS – Booked for a Sat move between 2-4pm no show; they then increased their quote by $100 to pick up 4-6pm no show again! Arranged to collect Sunday between 2-3pm no show. NO APOLOGIES NO EXPLANATIONS. took a week to refund the deposit once legal action was started against them. AVOID at all cost.

Deceitful removalists – 2 Professional men & 10 tonne truck. Men hardly moved off back of truck, expected us to do the lifting, overcharged & won't refund. Keep promising but nothing. Even stopped en route to add to time. Totally untrustworthy.

Urban Movers - The UNTRUSTWORTHY Movers – Absolute disgrace of a company. Booked in for 9-10am, waited until after 10am only for me to call them and said they had to cancel due to a "driver in critical care". LIES. Couldn't even keep up with the lie as the reason for not completing the job had changed twice after. Then they said they could do 7-8pm. Drove back to the property in peak hour… Read more

traffic for an hour. Got a call from the movers AT 7PM AFTER GOING BACK and said they were cancelling AGAIN. The biggest lie is their slogan, "the trusted movers". Couldn't be further from the truth.

- Zero care factor - Untrustworthy - Poor communication - May be a scam

DO NOT USE URBAN MOVERS Save yourself the headache and the stress

Worst company I have ever dealt with – I needed to move a small 2 bedrooms apartment into a 1 bedroom apartment in Melbourne. I contacted Urban Movers because they offered a slightly cheaper rate compared to other companies. I booked my move 2 weeks in advance to ensure no issues and paid a $40 deposit for 9AM. They had no communication until I called at 8.45AM, they said that the… Read more

truck was slightly late and that was going to call me when they were 30 minutes away. I received a call at 9.15 saying that they were 15 minutes late, at 9.30 I called again and they said they were still late and to wait 15 more minutes. Then I called again and they said they had wrong address but that they were going to be at mine 15 minutes later. At 10AM I tried calling again and they ignored my calls until 10.30AM, where they apologised and said they were 15 minutes late. I was annoyed already and said that if they didn't turn up by 11 I was just going to cancel the job and move with a different company. I called at 11.10 to the office and cancelled the job, the girl on the phone kept saying that they were about to arrive and that they were 15 minutes late. I managed to cancel the job and at 11.30 I received a call from truck driver saying they were outside my property. At this stage I didn't trust them to handle my belongings, so I turned them away. They were very very pushy trying to make their way into my apartment anyway. I expect my $40 deposit back but they keep saying on the phone, a week later, that it will not be possible due to Truck reaching location. This company is managed by a bunch of nincompoops that have no idea how to deal with customers nor about reliability. DO NOT TRUST THEM, keep looking.

Shocking! Keep searching – Communication leading up the move was great. Move date was sent the wrong size truck, smaller than what we booked meaning we needed to do multiple trips and the service to take longer = more money for us to pay = happy company. Damaged our table and lost cabinet keys, was told all items are covered by insurance. Been 3 weeks and still no call… Read more

from insurance etc.

They are liars, greedy, unprofessional & would not recommend if they were the last removalist company on earth.

Highly disappointed

DO NOT USE!! – DO NOT USE!! If I could give no stars I would. No show on confirmed removal date. After organising new date they arrived 3 hours late with undersized truck and not enough men to do work. 3 hour job took 12 hours!!

Unprofessional and greedy – Booked them to move at 2pm, after numerous phone exchanges the time changed from 2, to 3 to 4, to 5, to 6 and finally truck came at 8pm. Loaded and was to come to the new house at 0730 am to deliver the stuff, again after numerous phone calls they turned up at 9am and after half an hour they demanded for the payment, before leaving again with my… Read more

property and bringing it at 6pm. If you are looking for unprofessional, rude, disgusting and waste of money service URBAN Movers is the place to go

Best Movers – I moved a 3 bedroom house and had to get everything packed up due to shortage of time. Urban Movers really helped me so much from packing to moving and even arranging my stuff at new location. The customer service staff is really helpful and give regular updates. I would like to recommend them to everyone.

End of lease cleaning – Worst.. guys beware, this company is all sweet talks and 0 work. They just raise thier hand telling oops we had over to 3rd party, we aren't responsible. Then why the hell do we need u guys as the point of contact ? All this happens on the day u require the service. You will be left in the air with no option. Highly NOT RECOMMENDED. Plz use thier service if you have money to waste!!