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Urban Rhythm

Urban Rhythm

4.2 from 27 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Urban Rhythm

Reviews

  • Product Quality
    4.7 (17)
  • Return Claim MadeYes (0) · No (18)
  • Warranty Claim MadeYes (0) · No (18)
  • Product Appearance As advertised (8) · Not as advertised (2)
  • Customer Service
    4.4 (16)
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Reviewer Photos & Videos

  • Thumbnail

After Sales Support

published

recently purchased sofa Urban Rythm Richmond.
Covering Sales team, delivery drivers and after sales support extremely efficient and helpful.
Process was an easy and satisfying outcome
Maggie
Camberwell

Incentivised Review No
Store LocationRichmond, vic
Urban Rhythm
Rachel A.Urban Rhythm

Poor Customer Service

published

Furniture looks great but dealing with [Name Removed] at Urgan Rhythm is a process that requires much patience. Like what we bought - will not shop there again due to difficult people to deal with.

Product Quality
Customer Service

Other Furniture Shops

 
 

0.0
(1,234)

Great modern pieces

published

Love this store it has some different pieces of furniture than some other stores, great quality!! very comfy I'm very happy and will return as the staff were great too

Product Quality
Customer Service
Urban Rhythm
Rachel A.Urban Rhythm
Furniture Shops

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High quality and service

published

I had a very good experience in the Richmond store and am very satisfied with the customer service. The sales assistant was very helpful and gave advice when choosing the material and colors for the new couch. The quality of the product is very good and even though we chose among the cheapest fabrics, it looks very chic and modern. I am more than satisfied with the product, however I have to remove one star because of bad experience with the delivery services. The delivery scheduled without notifying me. I only found out the late afternoon that my product will be delivered next day morning.

Product Quality
Customer Service
Urban Rhythm
Rachel A.Urban Rhythm

Bad customer service

published
Incentivised Review No
Return Claim MadeNo
Urban Rhythm
Rachel A.Urban Rhythm
Lisa
LisaGreater Melbourne (Metropolitan), VIC

Excellent quality furniture and great service

published

I have purchased a number of furniture pieces over the last few years. I have found that the quality of their furniture is far beyond other major stores. The customer service over the years has always been of a high standard they know their products and give good advice. The one thing I like about Urban Rhythm is they are not pushy they give you time to browse and look at the furniture. Well worth a visit especially when they have a sale on.

Product Quality
Customer Service
Urban Rhythm
Rachel A.Urban Rhythm
Liz
LizGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 2 likes

Perfect quality and service

published

I happened to be passing by and saw a bookcase which was exactly what I wanted. I gave the exact measurements of my space to Lindy the sales person and I was thrilled with the result. I have a home for all my yoga books now!

Product Quality
Customer Service
Urban Rhythm
Rachel A.Urban Rhythm
Liz
Liz

Thank you for your reply. I look forward to shopping at Urban Rhythm again! Cheers Liz

Urban Rhythm
Rachel A.Urban Rhythm

Wonderful - we look forward to welcoming you back!

Liz
Liz
  • 2 reviews
  • 1 like

Excellent service and products!

published

We were impressed by the lay out of the store in Richmond and how easy it was to view all furnishings etc. We saw what we wanted immediately and with the valued opinion and assistance of Rachelle ended up with a sofa, chairs and cushions. She was excellent in recommending the design and materials involved and we are now living with them. They are well built, upholstered and comfortable. We have returned and bought other items already.

Product Quality
Customer Service
Urban Rhythm
Rachel A.Urban Rhythm

Other Furniture Shops

 
 

0.0
(1,234)
Your Potential Customer
Your Potential CustomerGreater Melbourne (Outer), VIC
  • 2 reviews

Different customer experiences

published
Customer Service
Incentivised Review No
Urban Rhythm
Rachel A.Urban Rhythm
Furniture Shops

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Clayton
ClaytonGreater Melbourne (Metropolitan), VIC

Great and easy experience

published

Very easy experience, great customer service, great range and reasonable price. Very happy with the process from start to finish. Went in store and looked, decided at home and completed the rest via email with the great staff.

Product Quality
Customer Service
Urban Rhythm
Rachel A.Urban Rhythm

Knowledgeable, helpful staff and great products

published

Great, attentive customer service made the process of choosing materials for my couch a lot fun. So happy with the result. Have had a lot of people ask where the couch is from and great that it is made in Melbourne. Highly recommend!

Product Quality
Customer Service
Urban Rhythm
Rachel A.Urban Rhythm
V Nugent
V NugentGreater Melbourne (Outer), VIC
  • 2 reviews

Human Error times two

published
Product Quality
Customer Service
Urban Rhythm
Rachel A.Urban Rhythm
Ben
BenGreater Melbourne (Inner), VIC

Excellent quality and service

published

I bought a sofa and arm chair. Excellent quality, Australian made. Great advice and customer service from Urban Rhythm. A great range of modern furniture available, from the shop floor or made to order.

Product Quality
Customer Service
Urban Rhythm
Rachel A.Urban Rhythm

Excellent Experience

published

Excellent customer service from the moment I entered the store to the time I received my goods not to mention the efficient aftercare. Good quality furniture at a reasonable cost, helpful sales assistants available to assist from choosing the right size furniture to matching colours, I couldn't have been happier with the quality and the service at Urban Rhythm Nunawading.

Product Quality
Customer Service
Urban Rhythm
Rachel A.Urban Rhythm

Other Furniture Shops

 
 

0.0
(1,234)

Exceptional service

published

Staff at Richmond were incredibly knowledgeable and helpful and took me through all the product and fabric options. Order arrived on time as promised and exactly what I ordered. Great that it is made in Melbourne.

Product Quality
Customer Service
Urban Rhythm
Rachel A.Urban Rhythm
Furniture Shops

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining, Living and Sofas
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