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UrbanBaby

UrbanBaby

4.8 from 84 reviews · View Statistics
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Reviews

  • Product Quality
    4.9 (15)
  • Return Claim MadeYes (0) · No (15)
  • Customer Service
    4.9 (13)
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Reviewer Photos & Videos

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Lauren
LaurenSydney, NSW
  • Verified

Exceptional service!

published

Realised after payment that I could have chosen click and collect as the shop is local to where I live, just let it be and thought I’d wait for the delivery. Not even 24 hours after placing the order, Amelia called and offered to personally drop it to my house, and refund the postage amount. Haven’t experienced customer service like this, 20/10!!

Product Quality
5/5
Customer Service
5/5
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Good quality

published

Purchased car mat for my nephews 2nd birthday, it’s great quality and he loves it. Delivery was a major issue though customer service was excellent with dealing with everything, however had I known the courier used would be “Couriers please” who notoriously have a terrible reputation I wouldn’t have made a purchase and won’t in future unless there’s another courier company used.

Product Quality
4/5
Customer Service
4/5
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Great quality, beautiful design, brightens up a play space.

published

The product came as described. It was quick and efficient. The quality was fantastic. The colours vibrant. My daughter loves the texture and rubs her hands across the bumps in the road. She’s too little to play just yet, but enjoys going to her room
Now and just playing on the rug. It’s made her room colourful and homey!

Product Quality
5/5
Customer Service
5/5
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LeeanneC
LeeanneC
  • 2 reviews

Excellent quality!

published

I ordered a few things on this site for my niece who is expecting her first baby.
They were over the moon with these products. Will be buying from them again.

Product Quality
5/5
Customer Service
5/5
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Robyn W
Robyn WSydney, NSW
  • 3 reviews

So cute!

published

I bought a teething ring in the shape of a radish with a bite taken out of it - for a new granddaughter! So sweet and original.
Online ordering was easy and a subsequent conversation with the staff at Urban Baby was pleasant and professional.

Product Quality
5/5
Customer Service
5/5
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Tiger Tribe- Shrinkie bracelet

published

Fantastic product at a great price. Perfect for a birthday gift that is that little bit extra special. Product was ready fast-for easy free pick up. I’ll definitely order again from this great company.

Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Happy Plays make Happy Days!

published

We love our extra large IVI Interactive Play Rug - Mini City! From the moment it was hurriedly unwrapped by the children it has been loved and well used everyday! Brilliant addition to our household. Thank you.

Product Quality
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

Interactive play Rug , City & airport

published

Amazing rug . Best idea ever, Grandson loves planes , entertained himself with his cars & planes.
It was a shared present with his baby brother , I’m sure they will have years of fun to come . Such great quality. Thank you

Product Quality
5/5
Customer Service
5/5
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Liz
Liz
  • 2 reviews

Amazing quality!

published

Reminds me of the quality toys & play mats used to be! More expensive than other mats but I can totally see why! Brilliant quality. It will last for sure! Well worth it

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Product Quality
5/5
Customer Service
5/5
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L A Blue
L A BlueGreater Melbourne (Outer), VIC

Highly recommend

published

Excellent customer service and great variety of products. I have purchased from the site a number of times and have always been very happy. Also very quick delivery and quality products.

Product Quality
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

IVI Rug

published

I've purchased for my nephew on his first birthday, although too young to play with my sister absolutely loves it, and so do my 6 & 7 year old daughters (who have given all their woodern train accessories to their cousin also) best interactive rug I've seen.

Product Quality
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

Fantastic Products & Service

published

I ordered and it was sent the same day! Such a wide range of products that you cannot find anywhere else for any budget! Easy to navigate the site many payment options. Highly recommend!

Product Quality
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

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Michelle
MichelleSydney Surrounds, NSW

So fast!

published

I ordered the products on Thursday evening and they arrived Monday morning. So incredibly fast, well packaged and great email updates about expected arrival. I'll be making many more purchases in the future as the range and customer service is impeccable. 5/5!

Product Quality
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

Sophie
Sophie
  • 2 reviews

Excellent service

published

I ordered the vaporiser from Urban Baby. The site is easy to use with many payments options. Speedy service, i recieved my order within days.
The product is fantastic. It is a night light, sound soother & vaporiser all in one. Perfect baby shower/new parent present.

Product Quality
4/5
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Sue
SueSouth East Queensland, QLD
  • 2 reviews

Efficiency +

published

As first-time grandies, I wanted something that would matter for my new premmie twins. They have been fascinated with the black and white wee gallery cards which are attached to the outside of their cribs now. I was so excited to get them within a few days. Easy to order and promptly arrived. Super impressed.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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