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Vets Own

Vets Own

1.6 from 12 reviews

Reviews

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(10)


    Poor service from vets own

    published

    Dog insured at high premium cost since 2001 with very little claimed. Calls are answered by an o/s call centre these people are polite but have no authority to help. Requests to speak to vets own staff are not possible. I am waiting for a response. Hopefully I will get one. My complaint is that after all these years I continued to pay my premiums and now my premium is being increased because increasing age may increase the chance of a claim.

    Also a recorded message is very offensive warning you that you had better be honest. Listen to it. unbelievable
    I am sorry that I did not my homework and regret my association with Vets own.
    Olive Morgan

    Insurance claim madeNo

    Look else where

    published

    Have been trying to get them for over a week on the phone no answer!!!!. Have been 10. 000 dollars in premiums to this company and they have refused to pay 2 claims. I am try to make another foe dogs eye ulcer wish me luck. If they don't pay out I will be taking it further. They are just about taking our money. Look for a more caring insurance company they will pay the claim.

    Insurance claim madeYes
    Mark J

    Mark JBrisbane

    Steer clear of Vets Own

    published
    Steve9219

    Steve9219AU

    • 2 reviews

    Will not pay claim.

    published

    We loged a legitimate claim after an illness with our cat and the claim was rejected after jumping through many hoops eg. Send us all records of previous vet visits and any past treatments. We can't get in contact by phone to dispute the rejection and currently no response to our letter. Now taking action against them.

    will not pay claim, will not take calls and no response to mail.

    1 comment
    Hoarau
    Hoarau

    Axle6

    Axle6Townsville

    Best avoided!

    published

    Uncaring

    published

    Oceanandsea

    OceanandseaAU

    • 11 reviews

    Now managed by Petsure and the policies on offer no longer apply

    published
    6 comments
    HearMeRoar
    HearMeRoar
    azzi
    azzi

    thank-you really helpful, thanks for sharing all your research and hard work, I have been completely put off of purchasing pet insurance...maybe that bank account is a good place to put my premium payments!

    Joyquilt
    Joyquilt

    Thanks so much. I won't be getting pet insurance now, even though vet suggested to get for first year... Most of them don't even pay for the expensive desexing. So really don't see the point with all the hassle involved.


    Terrible

    published

    Slack slack, slack....Got better things to do than be on hold only to be told I would get a call back that never happens......
    To bad for you guys I went to petplan.... so don't worry about the call back now....
    HMMMMM Still waiting for a call back....
    Well it would nice if one of the consultants could actually call me back to talk about insurance... Oh well time to go elsewhere.. If you can't talk to aperson to get insurance imagine if you actually ahd a claim..

    1 comment
    HearMeRoar
    HearMeRoar
    pearlya

    pearlya

    • 7 reviews

    Terrible

    published

    Since my last query I have not heard from them and have now joined another plan thank you very much!
    Do not know
    no reply to queries

    Claire00

    Claire00Brisbane

    Disappointed

    published
    2 comments
    Carol41
    Carol41
    azzi
    azzi

    appalling! thanks for letting potential customers know like me know, we learn so much from these types of feedback! will definitely avoid!


    cbear15

    cbear15South East Queensland, QLD

    • 36 reviews

    Good

    published

    I phoned around a few companies and joined up with vets own - I thought the policy seemed the best for our needs - so far I am really happy - have made a few claims - which were processed quickly - our vet recommends this insurance too .
    affordable happy with service and claims
    phone lines are too busy - long hold times


    Excellent

    published

    Fantastic company. My beloved dog got lymphoma, had many complications during chemo and was a great dane so big bills. Not once was there any slowness or query on the treatments, tests and investigations. They helped make a sad and scary journey better. Thank you. Highly recommended and for my next pet even though they don't take more clients now for Vets Own, I will be signing up with the new Company.
    Helpful, quick to process claims.
    Sometimes the payments get messed up

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