I find the procedure for making a claim easy and the settlement is very fast and efficient. The customer service is very good. I would highly recommend Prosure Pet Insurance
Worst company AVOID!!!!
Been with the company since my dog was a pup. The older she got the higher the rates went & they put the rates up without notification at all. They put the rate up twice in 1 year. You have to physically mail them details for your claim. They’re over priced. The phone service is terrible.
Avoid! Bad value for money, make every claim difficult!
AVOID!!! Have been a member for a long time, and would have changed last time we had an issue, but my dog was too old to get insurance anywhere else. Always ask for vet history, even though it was irrelevant to the claim. Provided history for the first and only claim in 2018. Go to claim again, for the second time, and ask for more history. Dodgy. The matter wasn't preexisting.
Bad value for money.
For every claim they ask for paperwork that they know I couldn't possibly have (vet records from before I rescued her, even though we have a report from when we adopted her that she was in good health). So despite waiting they could insure my dog, there refuse to pay out for the claims. To make matters worse they are only contactable by post. They don't answer the phone and never reply to emails. They wont even let me cancel my membership because they went acknowledge any contact attempts. Absolute waste of money!
Great Pet Insurance
Very happy with Prosure Pet Insurance. It's a reasonable rate to pay per month with a great rebate on costs when our dog was sick. I would highly recommend prosure to my friends and have already.
Fantastic cover for my 6yo chow chow
I ensured my now 6year old dog at about 5 months of age. Over the years she has had many vet visits. Prosure has been fantastic. It is easy to lodge a claim, the respond very quickly and have a detailed overview of the treatment/cost/refund. I have been majorly impressed and am so glad I went with Prosure.
Fantastic product and great company to deal with
Three years. Found them efficient and friendly. Helped me with any concerns I have had. Policy was great value for money. More cover and less cost than other pet insurance companies
So far okay.... but premium increase is a joke
My two kitties have been insured since we adopted 3 years ago.
So far we haven't had any major illness or injury claims, but as part of the platinum cover we have up to $150 routine care benefit each year.
Out of 4 routine care claims, only one got processed smoothly. Since we have two kitties who are litter mates, their routine claims (itemized invoice) are always identical. Yet, only one of them got approved and they asked us to provide more info (vet history) on the other claim. How does that even make sense? Two identical claim; one gets...approved, another on hold. So every time that happens I have to email them and point that out before they realize their processing error. I dread to imagine what kind of ordeal we would have to go through when claiming major illness or injury claim if they struggle to process simple routine claims. Their policy states that you have to provide all veterinary history if this is your first illness or injury claim, yet I was more than once asked to provide them when I submitted routine benefit care claims. One of the kitties had one injury claim in June 2019, so we already provided his vet history up to that point in time to Prosure in order to get the claim processed. Guess what? When I submitted a routine care benefit claim in June 2020, they asked for his vet history up to JANUARY 2019 (mind you, not June 2019). So I emailed and explained that they already had his vet history up to June 2019, but an incompetent customer service rep just reiterated their original request like a robot, so I had to send another email to get a reply from someone else. There are competent people in their customer service department, but if you get stuck with a brainless one, my advice is stop fighting and try reaching out to someone else.
This company is a joke
Go with another provider!
You can only claim via mail. I pay less in car insurance. Customer service is non-existent. We've tried numerous times to update our details yet they still have the incorrect information on file.
I have been very impressed with Prosure Pet Insurance. Our German Shepherd has had a number of health issues. Our claims have processed promptly and without delay. I am very happy with Prosure.
Couldn't recommend ProSure more
I've had pet insurance with ProSure since 2005 and through two Great Dane dogs including one with a complicated cancer journey. Across all those years, all my claims have been easily handled and paid. Dealing with the company has been simple, clear and prompt and the premium costs have not risen unreasonably. For any pet owner, I believe pet insurance is a must but for big dogs where treatments & medications will always cost more, having insurance can mean the difference between making a harsh decision based on finances or not. Having ProSure i...nsurance, for me, has also meant the difference between an easy, clear policy that has met the stated agreement every time. Certainly couldn't recommend ProSure more and 15yrs of a relationship supports that claim well?
So glad we had Prosure pet insurance
Everyone hopes they won't need to use their insurance. We were so grateful we had taken out Prosure as our 8 month old puppy ate a foreign object and required major surgeries. Prosure was efficient with the claims and we are so pleased we had used them. And we can also be paid $150 towards his desexing.
I have been with prosure pet insurance for ten years never had a problem claiming very prompt at processing claim the only thing I would like to see is that you can email your cla!m instead of posting it
Bad enough when nothing bad has happened
Insured my puppy at at renewal time was charged an increased premium without being notified. It was only $100-200 difference so I didn't mind but given I had never made a claim because the claim system is so clunky, I decided to reduce my cover to gold and purchase gold for my second puppy as well. In calling to clarify and set this up, I was quoted roughly $500 more to reduce my cover to gold than to continue at platinum. I tried to clarify why and point out that this didn't make sense and the responses were obstructive and made no sense (it's...$500 because it's October not August.... what?). I checked online and, of course, the quote I got there for gold cover was significantly lower than for platinum... because that makes sense. I figured the man on the phone had gotten confused or pressed a wrong button somewhere so contacted customer service by email to try to clarify again and met with the same nonsensical explanation of why my premium was increased - explained again that I don't care about my premium increasing and that my two concerns were why I hadn't been notified that my premium had increased and what the cost would be to reduce my cover and sign up my second puppy - just repeated again the same stuff! Makes no sense. If they are this difficult when things are good, I'd hate to deal with them when my dog is sick or injured. Their claims process is clunky and customer service unhelpful - I've already paid for the year of care for my first dog but will be cancelling come renewal time and not using them for my second dog.
Our 6 month old puppy got desexed 2 weeks ago, we got $150 back from that. however, her stitches then burst resulting in $3000 emergency surgery. Prosure rejected our claim saying it is "complication of surgery". This was a completely different surgery. What is the point of paying $100 a month for the top insurance cover if only $150 out of our $4500 claims has been paid?
Best money spent......for piece of mind for your pet
I have had Prosure platinum cover for my Airedale since we got her as an 8wk old puppy........she is now 8yr old and its the BEST thing we ever did.
To have the piece of mind that you have the support and backing of this insurance is a blessing.......... we have well and truly needed this insurance over her life thus far, and use it regularly
Prosure are professional and very helpful. :-)
My only negative is the claim system (even though its very good) Claims are submitted via paper form and must be posted. Therefore, the claim does take 1-2wks to go through due to postal system.
Prosure, you need an online claims process ASAP
Prosure is furfect for pet insurance
I have been with Prosure for 9yrs & 3 German Shepherds. Claims have been easy & paid quickly. I recommend them without hesitation. Great service & piece of mind for my fur babies
Happy to take premiums but very hard to claim. Do not recommend
Both my cat and puppy are insured by Prosure. Unfortunately both had claims, first puppy injured his paw last year, claim was rejected as pre existing. Then late last year cat got in a fight with another cat, once again rejected as pre existing. I dont know how accidents are pre exisitng condition. Luckily they were both small claims and didnt cost huge sums of money. Cant trust them if i ever needed to claim for a major vet bill.
Also claims need to be mailed not email and when i sent via ordinary mail first response was that they didnt recieve them so had to redo the vet forms and invoices.
The claims process is very tedious and hard.
Since changing to overseas call centre
This company had great staff who could answer your questions in a heartbeat, since they changed to overseas staff the customer service has been apalling. Wrong information, when you place a claim you get 8 emails which you don’t know if it’s hacking or not. They don’t notify you of any issues, you have to phone up.
Life saver, quick to process claims & friendly helpful advice
4 years, I have two dogs insured.
Our rescue dog developed Cushing disease at 2years of age, regular blood tests and lifelong medication. Prosure has been fantastic, such a relief to have to not worry about the ongoing treatment costs.
Questions & Answers
I notice Prosure Pet Insurance and RSPCA Pet Insurance have the same mailing address, can anyone explain this to me I am a little confused, having opened a new policy with RSPCA pet Insurance after ceasing my policy with Prosure due to my dissatisfaction?
they are the same thing: australia wide there is only 1 underwriter across all insurances....maybe only Allianz is independent...thus making the pet insurance world a mono/oligo-poly
Hi Judy, cannot answer your query about the mailing address, but I am looking to cancel my Prosure policy due to dissatisfaction. They have refused to pay my claims, despite letters from my vet etc. I hope you have more luck with the RSPCA insurance.
All Pet Insurers eg RSPCA, Aust Post, Coles and more are under the umbrella of Holland Insures, Pet Sure is the company that looks after all the claims for all insurers and is based on commission. Pet Sure is offshore company in the Philippines . So your not dealing with Australian people, your dealing with Philippinos ggggrrrrr and any one considering pet insurance think again its a giant rip off as I've lost $2,500 aud and that's a lot of money
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$8,000||$12,500||$14,500|
|Amount of Vet Bill Covered||Up to 80%||Up to 80%||Up to 80%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Illness Cover||Not Included||Included||Included|
|Tick Paralysis||Not Included||$500||$1,000|
|Emergency Boarding Fees||$500||$800||$1,000|
|Cooling Off Period||21 Days||21 Days||21 Days|
|Cruciate Ligament Conditions||$2,600||$2,600||$2,600|
|Waiting Period for Illness||Not Included||30 Days||30 Days|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.