Prosure

I would not recommend this company. The automatic annual increases applied by this company is unscrupulous and excessive. Watch out. First year for gold was $1,000 a year in GST. 2nd year auto-renewal (I missed) rose to over $1,600 in GST Who does a 60% increase? Year 3 they tried to renew for over $2,000 incl GST. When I called to cancel they… Read more

offered a discount on the excessive $2,000 and bonus free months. No company can explain these increases by keeping up with CPI increases and even allowing for your pet ageing. If you pet lived to 10 years you would be up for $20,000 +. Yopu're better off finding the cash, even with vet bills being so high.

Excellent Professional Service – Thank you to your excellent Customer Service Officer Miss Jackie for kindly reviewing my policy and offering advice and providing me with a special loyalty discount. This was unexpected and very well received. In addition, over the years I have always received impeccable service and prompt replies. I wish your team all the best for the future and assistance with looking after my pet, Rocket. Show details

Quality Pet Insurance – The policy clearly outlines its benefits and entitlements. It’s easy to claim online and receipt of benefits very prompt. approx 4 day turn around. I have been with this company for approximately 20 years. Show details

Consistently great service – Ive been a Prosure customer for 16 years are my Labradors have benefited from kind and empathetic service and claims processing that by anyone's standards is rapid. They have been kind and supportive when my elderly Labradors died, receiving a very supportive letters and this helped a great deal. T I would recommend this insurance company to… Read more

anyone that wants consistently high standards of service. The premiums are expensive but worth every cent. Thank you

Excellent Service – I have recently had to put in a claim for my dog who had a mass removed from his back. This was a very stressful time, waiting for the results. My vet surgery submitted the claim for me, and within two days I had received payment. The service they provide is truly outstanding. Thank you Prosure! Show details

35% INCREASE: From $83 per month to $112 per month after 1 year (no claims) – I signed up my dog when we bought him as a puppy. He has been with Prosure for 1 year on Gold Cover, paying $83 per month. We just received the renewal notice and apparently now the price is $112 per month. THIS IS A 35% INCREASE! This is for a now one year old dog, with no health issues or claims. I don't really know how to say anything more without getting abusive. Just totally stunned. Show details

Premium keeps going up at a min of 60% each year – My two cats have been insured since they were kittens. Now the 3rd renewal comes and the premium is up by 60% year over year for both of them. That's 100% increase vs the first year for one of them (who had one accident claim in the first policy year) and 80% for the other (who has had no illness/accident claims ever). They justify the increase… Read more

in premium based on the increased veterinary costs but the benefit amount ($150) remains the same.

If you calculate how much you would end up paying for the next 10, 15, 20, 25, even 30 years based on premium increased over the years, it doesn't make sense to keep paying premium. I will instead deposit the equivalent amount into a separate bank account.

As for the claims, it can be a PITA. If it's just a routine check up claim, then it's relatively simple and you will get a payout within 2 weeks. Even for the routine check up claims though, I was asked for full veterinary history a few times even though that's only required for illness/accident claims. When one of my cats had an accident claim, I had submitted all the history leading up to that date but when we submitted a new claim for a routine checkup again, they asked for the same thing again (full vet history from the beginning of their lives).

If you have illness/accident prone or aging pets, it's probably worth having pet insurance but otherwise I'd recommend saving money into a separate account instead of paying premium because the pet insurance is a monopoly in Australia at the moment.

Outstanding Customer Service – I have been with Prosure for many years and recently rang them concerning a particular issue. They were very understanding and helpful and resolved my situation. Show details

Pet Insurance that lasts the Life of your Dog – 12yo Senior Dog showing signs of Bloat 9pm Friday night of Long Weekend. Huge Belly by the time we arrived at Emergency Vet 1hr drive. Claim Lodged by Vet on Sunday, Public Holiday Monday and Prosure Pet Ins sent Claim Verification Email. Reimbursed 80% of Total Bill Paid into our Bank Thursday. They also Cover your Senior Dogs for their Life… Read more

which a lot of Ins Companies stop at around 8-9yo. Downside is Cost goes up every year but latest Emergency Bill was $5,500 so out of Pocket $1100 and didn't have to make a decision of putting him to Sleep because I didnt have that much money. I will keep Gold Cover as long as I have my Old boy as well as our 11yo Male. This is his second Bloat in just over a year so I have made use of the $$$ I have paid all these years.

Prosure - thank you for your support!!! – Love Prosure you are not just a number - they really do care!!!! They waived a missed payment because I was a long term customer but they get that people are doing it tough. They make you feel like they know how important your pet is to you. I would HIGHLY recommend Prosure. Very very satisfied. Show details

Peace of mind – Ive been with Prosure for 10years and had no issues, my vet advised they are easy to deal with. I do wish they would hold off on increasing premiums at the moment with the cost of living expenses/crisis like human health insurance did. And I wish they would consider offering an excess for certain services as it is alot of money to pay upfront and then claim back. Show details

Pet Insurance for Peace of Mind – I have been with Prosure Platinum for 12 years. My vets have been very supportive in providing background information for my pet's health and completing claim forms. Prosure has been quick to respond to claims and rebates have been delivered efficiently. Although Prosure fees have increased dramatically since I signed up for insurance, rebates are… Read more

generous. With any insurance, it's difficult to predict events but I have peace of mind that if my pet has major surgery (which she did) or expensive veterinary bills, I will have the resources to cover them.

Unbelievably good coverage and customer service – Prosure have been amazing through the lives of my last 3 dogs. Over the last 12 months they have made allowances for late payments, been incredibly flexible about visitation notes, covered euthanasia and in general been the best (and most empathetic) investment option I've ever made. I am so grateful and will never ever consider another company for my pet insurance. Show details

My beautiful Dog is still with us thanks to Prosure – I have insured my past 2 & my current German Shepherds with Prosure with Platinum cover for the past 12 years. I find their premiums to be well worth the peace of mind the insurance provides me. I have never had any problems with the processing or payment of claims. I have rescued all of my 3 GSD so I was/am unaware of their heritage and although… Read more

hitting the jackpot with my lovely companions, I can not say the same for their health. All 3 have had various types of cancer that have required different forms and length of treatment. My current beautiful girl has just had major surgery for bone cancer after a lengthy diagnostic period, and all claims have been approved and paid within a few days. I can not thank Prosure enough as without them the time with my precious puppies would have been severely shortened. I will gladly deal with them any time and recommend them to any pet owner.

Very happy with product over past 10 years – I have had pet insurance for 10 years for two dogs. I have never had any problems with making claims. Unfortunately my dogs have had conditions requiring multiple large claims. Prosure have been reliable and I have never had to contact them other then to submit the initial claim with the vets details/notes/invoice attached. Show details

Worst company AVOID!!!! – Been with the company since my dog was a pup. The older she got the higher the rates went & they put the rates up without notification at all. They put the rate up twice in 1 year. You have to physically mail them details for your claim. They’re over priced. The phone service is terrible. Show details

Avoid! Bad value for money, make every claim difficult! – AVOID!!! Have been a member for a long time, and would have changed last time we had an issue, but my dog was too old to get insurance anywhere else. Always ask for vet history, even though it was irrelevant to the claim. Provided history for the first and only claim in 2018. Go to claim again, for the second time, and ask for more history. Dodgy. The matter wasn't preexisting. Show details

Bad value for money – For every claim they ask for paperwork that they know I couldn't possibly have (vet records from before I rescued her, even though we have a report from when we adopted her that she was in good health). So despite waiting they could insure my dog, there refuse to pay out for the claims. To make matters worse they are only contactable by post. They… Read more

don't answer the phone and never reply to emails. They wont even let me cancel my membership because they went acknowledge any contact attempts. Absolute waste of money!

Great Pet Insurance – Very happy with Prosure Pet Insurance. It's a reasonable rate to pay per month with a great rebate on costs when our dog was sick. I would highly recommend prosure to my friends and have already. Show details

Fantastic cover for my 6yo chow chow – I ensured my now 6year old dog at about 5 months of age. Over the years she has had many vet visits. Prosure has been fantastic. It is easy to lodge a claim, the respond very quickly and have a detailed overview of the treatment/cost/refund. I have been majorly impressed and am so glad I went with Prosure. Show details

Fantastic product and great company to deal with – Three years. Found them efficient and friendly. Helped me with any concerns I have had. Policy was great value for money. More cover and less cost than other pet insurance companies Show details

This company is a joke – Go with another provider! You can only claim via mail. I pay less in car insurance. Customer service is non-existent. We've tried numerous times to update our details yet they still have the incorrect information on file. Show details

Excellent Service – I have been very impressed with Prosure Pet Insurance. Our German Shepherd has had a number of health issues. Our claims have processed promptly and without delay. I am very happy with Prosure. Show details

Couldn't recommend ProSure more – I've had pet insurance with ProSure since 2005 and through two Great Dane dogs including one with a complicated cancer journey. Across all those years, all my claims have been easily handled and paid. Dealing with the company has been simple, clear and prompt and the premium costs have not risen unreasonably. For any pet owner, I believe pet… Read more

insurance is a must but for big dogs where treatments & medications will always cost more, having insurance can mean the difference between making a harsh decision based on finances or not. Having ProSure insurance, for me, has also meant the difference between an easy, clear policy that has met the stated agreement every time. Certainly couldn't recommend ProSure more and 15yrs of a relationship supports that claim well?

So glad we had Prosure pet insurance – Everyone hopes they won't need to use their insurance. We were so grateful we had taken out Prosure as our 8 month old puppy ate a foreign object and required major surgeries. Prosure was efficient with the claims and we are so pleased we had used them. And we can also be paid $150 towards his desexing. Show details

Excellent cover – I have been with prosure pet insurance for ten years never had a problem claiming very prompt at processing claim the only thing I would like to see is that you can email your cla!m instead of posting it Show details

DISAPPOINTING – Our 6 month old puppy got desexed 2 weeks ago, we got $150 back from that. however, her stitches then burst resulting in $3000 emergency surgery. Prosure rejected our claim saying it is "complication of surgery". This was a completely different surgery. What is the point of paying $100 a month for the top insurance cover if only $150 out of our $4500 claims has been paid? Show details

Best money spent......for piece of mind for your pet – I have had Prosure platinum cover for my Airedale since we got her as an 8wk old puppy........she is now 8yr old and its the BEST thing we ever did. To have the piece of mind that you have the support and backing of this insurance is a blessing.......... we have well and truly needed this insurance over her life thus far, and use it regularly… Read more

Prosure are professional and very helpful. :-) My only negative is the claim system (even though its very good) Claims are submitted via paper form and must be posted. Therefore, the claim does take 1-2wks to go through due to postal system. Prosure, you need an online claims process ASAP

Prompt and reliable – I would use again with future pets and recommend to others Show details

13 years and still going – Very good service. Quick & substantial claim rebates. As with all insurance, be prepared for increases as pet gets older Show details