Vevor

They force you to create an account to buy something. That's the first red flag. Then, they start bombarding you with marketing emails. Some of them don't have opt-out links. So, you contact support about the emails and they tell you to click the unsubscribe link, when there isn't one. There should be some sort of industry regulation preventing a… Read more

company from forcing you to have an account to buy something AND forcing marketing on you that you can't opt out of.

This is all aside from the fact that the product I received (a kitchen trolley) can't be assembled without the final product falling apart just by lifting it up. I had to assemble it in a more secure way, which involved mounting the brackets that attach the legs to the top piece the other way up and bending them.

People wonder why we end up giving so much money to Amazon and why they're so big? This is why...

My experience with VEVOR — what has happened to this company? I’ve been a customer of VEVOR for quite some time, and my latest purchase was a portable air conditioner. The unit arrived surprisingly quickly, which was great. Unfortunately, that’s where the positive experience ended. I plugged the air conditioner in, and while the compressor… Read more

turned on, neither the front nor the rear fan worked. Basically, there was absolutely no airflow to circulate the cold air. The unit was faulty straight out of the box.

I emailed VEVOR to explain the problem and was told they would contact their technical support team and get back to me. I never heard anything from technical support.

Instead, they offered to send me replacement parts so I could apparently repair the unit myself.

Firstly, nobody even asked whether I was qualified to carry out electrical repairs. I’m a customer who purchased a brand-new air conditioner, not a technician employed to fix faulty products.

When I explained that I wasn’t qualified to do the repairs and asked whether I could return the faulty unit and receive a replacement, I was told that wouldn’t be possible. They said they would prefer to issue me a full refund instead.

Fair enough, I thought. No problem!

But then came the bizarre part.

I asked how I was supposed to return the product to receive my refund, only to be asked:

“Can you please cut the cable and render the system unusable?”

I asked them to explain because I genuinely couldn’t believe what I was reading. Yes, you read that correctly. They wanted me to cut the power cable and destroy the unit so it could no longer be used.

So, following their instructions, that’s exactly what I did. I cut the cable, recorded a video as proof, and sent it to them.

Now, six days later, I’m still waiting for my refund.

I’ll keep you all updated on how this turns out.

It’s genuinely disappointing. I used to regard VEVOR as a great company, but this experience has seriously changed my opinion of them.

VEVOR, you’ve lost the shine you once had. It’s sad to see a company I was happy to buy from fall to TEMU level.

16/10/25 Update Delivery goes missing, two weeks after notifying them still no idea where parcel has gone, I did get refunded but that's not the point, (I have added screenshot of today's reply on follow up from them and my respons) if their… Read more

delivery contractor can't be trusted time to CHANGE contractor...or lose sales. I certainly won't be using you again, can't be trusted to deliver.

3/10//25 BEWARE review EVERYTHING you purchase from.them... This is my third time purchasing from this company, 1. first purchase a VEVOR Water Distiller, couldn't be happier, well made, works well, can purchase the filters and the citric acid to clean it online but not through them. 2. Grounding (earthing mat) very well made so great, only to discover they don't come with the Australian wall plug adaptor, good luck finding one, I will say there was no problem getting a refund.. as I said to them if you can't supply the fitting then you shouldn't be selling them in AUSTRALIA.. 3.. 18/9/25 I ordered a grounding sheet for my son and his wife for their birthdays, I received the invoice with tracking no... I tried it on two occassions it didn't work, I'd forgotten about it as I thought I would be told when it arrived, realised Friday 3/10, I hadn't heard anything so asked my son, they haven't received it, messaged Vevor told it had been delivered 1/10 and that I need to get onto the courier... Again I couldn't even use the tracking info, told Vevor to get onto it and they Track it as they sent it.. Now the 7th October again no word from Vevor so AGAIN had to message them they say the courier hasn't got back to them.. 2 days and still NOTHING... Now 19 days and still waiting.... Told them I want a refund ASAP so i can go elsewhere.... There contact method is ridiculous, can take up to 24 hrs to get a response, last few I will give them has been on same day... They've lost me for any future purchases...

I purchased three times from Vevor. This is the third time and the only negative experience so far  The problem I’m having is with a courier service they use called Yun Express This delivery company is not Trustworthy, or reliable. They have a fake… Read more ·  1

delivery attempt twice one for this particular item from Vevor And also from a different company. They said they try attempted A delivery but failed and stated they left a card. I know 100% this is untrue. This happened twice on the same day. Both items said the same thing and I was the front room of my house all day so I know that this was a fake delivery attempt. No card was left and no one came to my front door.   I believe that VEVOR Should refrain from using this courier service completely they are a dishonest delivery service. For order number 26051200946804175598 【VEVOR】Ticket #3370752

I am really impressed with the outstanding customer service that Vevor has. Their email response was fast, and they helped me every step to resolve a problem with the delivery. They even responded within the hour on a Sunday! I am also happy with their products, good quality and prices.

Brought a edge trimmer..it doesn't prime so theres no fuel getting to the motor...tried contacting vevor...and all I get is..an agent will be with you shortly..no phone number to direct call...this product is useless...I didn't even get to try it...and as for vevor help...you don't get any...me..I'm just not really happy at the moment...

Vevor Blows Every Chance at Customer Service I have not one thing in the world against this company but I keep coming back to post because nothing has changed and customer service remains very poor. Recall this company was/is a shill review outfit and was busted Big Time by Amazon. Walmart Order# 2000151-20627131. The Vevor diesel heater was… Read more

intended for my shop but it sits unused. Hose clamps I received for the exhaust are the wrong type, do not have self-locking hardware and just won't work properly. I contacted Walmart customer service and they promised - adamantly -- to contact Vevor. Zero results. I never heard back from anybody. Vevor has a poor track record and NO USEFUL CUSTOMER SERVICE. I want to like the products but YOU ARE NEVER GOING TO GET CUSTOMER SERVICE FROM VEVOR. You will get nothing ! Complain here on TP and you'll get a flood of Emails promising the world but delivering zero. I really don't get this company. I have several dozen Emails from Vevor, "Dear valued customer...", but nothing has ever happened. No useful responses ever received. YOU HAVE BEEN WARNED -- AGAIN. Do not believe ONE WORD you ever get from these people. I blew 117 bucks on a useless heater and am very unhappy. I'll never see ONE DIME back from Vevor -- I know that from vast experience with pumps ! I have bought three Vevor pumps ! See my chronic problems with Vevor over these pumps here on TP. I am screwed, with a product that looks dangerous to use and ZERO RECOURSE THROUGH VEVOR. I have a considerable Email archive of messages from Vevor -- I need post a few of them because they're all from Bots, from what I see. NEVER ONCE DID VEVOR CUSTOMER SERVICE PROVIDE ANY USEFUL SUPPORT.

Bought a 12V air compressor. About 2 years old, used maybe 15/20 times. The bolt holding the bearing came loose inside caused chaos. The guys wouldn't sell me parts to fix it. Wasted money.

Terrible instructions on paint sprayer, sent complaint and email confirmed to fix the issue within 2 days and nothing for 4 days, never buying anything from vevor again. Show details

My order has been lost in transit. I have asked for a replacement to be sent before you sell out, however, I was told I have to wait longer. If I wait longer, the item will be sold out and I will miss out as a result of your poor robotic procedures. I had a large order to fill and I could not achieve this without this item. I have now upset my… Read more

customer as a result and have lost a large order. To make this even worse, there is another item that I am still waiting for. Ignore their delivery times. They are lies. Terrible.

This is either a scam or they don't like you contacting them. I ordered a heater from them and they are saying its been sent and is sitting in the delivery depot on board but they can't deliver it for some reason. i rang the courier (PF Logistics) and was put on to 2 Russians that can't speak English and there's no way i can get a refund from Vevor so ill raise it with the bank Show details

Item as described. However, the delivery was the worst from any online seller I have experienced. The item arrived at the local depot and remained there for 5 days until delivery. I am approximately 25 minutes from the depot. I contacted Vevor after 4 days to find out why the item had not been delivered. The item was delivered at 4.15pm, Saturday… Read more

(day 6). It was left sitting in the mud, totally unsecured. Any person walking by could have picked it up and taken it. Feedback was left on their eBay store site. This was factual. I gave them a negative rating with a delivery rating of '0'. The review left was not harmful, inappropriate, or irrelevant as per eBay feedback guidelines. The reason I am writing this review is to point out Vevor's dishonesty. Vevor removed my feedback from their store site on eBay. They have not followed eBay guidelines and requested I undertake a review of my original feedback. I have contacted Vevor four times to ask why the review was removed. I have received no response. I have notified eBay of 'Review Manipulation.' I have had no response. I consider this a manipulation of my feedback. If they have done it to my review, then you have to ask how many other buyers of their products have had the same experience. I consider this a manipulation by Vevor to maintain their online rating and influence potential online customers.

Purchased set of Toe jacks and was very disappointed with the quality. The jack failed on me after a few uses. Emailed them to complain and they just ignored my email and no response. Stay away from there products if you want something that’s lasts more than 2 uses. Show details

I got an email from eBay saying that there was a product recall on the Vevor jack I had purchased from them and to contact the vendor for a refund. Talking to Vevor was like talking to a broken AI. I have 26 emails back and forth. First they… Read more

denied there was a recall and asked for evidence of my purchase etc. Then they wanted pictures of the product (their own product!) Then they said that they had a document showing the product was ok but to access it you had to sign up for some unfamiliar drobox like online account.

Then they finally agreed to refund but asked me to destroy it and send them a photo. I pointed out that it was solid steel and asked how they proposed I was to destroy it. They said just a picture of the item in the bin was enough which I sent them.

Then they asked for a screen shot of my bank accounts. I was reluctant and instead sent them the account numbers of one account for them to use. Then they asked for my PayPal account details. I had had enough by then and told them I had already sent them what they needed. They said it had to be PayPal and If I didn't have one I could set one up just for this one time or use a friend or family members account.

I told them they were id*ots and to stop contacting me They then followed that up with a further request for my PayPal information. This is only an outline of the absurd correspondence I've had with them. By the way. eBay has removed the item I purchased but it's still being sold by many other sellers on the site.

Item ordered, paid for and NEVER received. Constantly given the brush off by "Customer Support". No assistance given to location of item when asked. No tracking details available. Emails not answered. A total scam. Do not waste your money on this company.