Vic Solar

Complete shambles – First off i got a call i had to race into town when the solar system fitters arrived so I showed them which shed it had to go on even though it was all right there on the contract anyway when I arrived home they fitted over half of the solar panels to my house room i tried to tell them where it was meant to be fitted but they didn't talk or… Read more

understand English finally after heaps of stuffing around i got them to put it in the right spot and then after going through the contract I see they didn't even take the money out for government rebate I've notified them but they won't respond so not a happy customer

VicSolar is Fraud. Don't Believe them. Don't get SCAMMED – salesman was pushy. signed 3kw with the price tag of $7000. now i compare it with AGL solar. they are selling 3kw for $3,500 - $4,920. and 6kw for $6,000 - $8,525. Compare their prices with AGL and don't get SCAMMED. they don't even have a descent website. its crappy company. its FRAUD. stay away. and don't even talk to the pushy salesman. checkout their empty website http://ww17.vicsolar.com.au/  Show details

Vic Solar Absolute Scammers – We were sold a very expensive top tier system with the promise of never receiving a bill if we continue using electricity as we were....We still get a bill very close to what it was before the installation and I get the added joy of paying back a 20k loan for the system with no battery backup...Scam company... Show details

Very impressed – Purchased a 4 year old house with a host of panels on the roof. The system had been installed by the previous owner who had died. Only information we had was some papers indicating installed by VicSolar, no guarantee, no certification, nothing. The panels were producing no power ... Contacted VicSolar who had moved addresses and no doubt… Read more

different personnel, they didn't even have our address on record. We felt we would be wiped for sure. But no ... even though it was the 18th Dec, when everyone breaking up for Christmas we got an excellent response, and with follow-up action over the Christmas break. An electrician called and made an inspection and report. Water had entered the system and it had to be replaced. We felt for sure that would be that. However we were assured that the system would be replaced entirely and sure enough, on the hottest day this year, January 18th, in 40 degree heat

(in the shade), three electricians got up on our roof and replaced the panels and inverter. We are now getting power fed in to the system and our AGL meter is a fraction of what it was. Throughout, VicSolar have been in touch and I have nothing but praise for them and the electricians.

Be Aware !! – System installed Jan 2015 . Since April have noticed alarm on the board numerous times. Telephoned company - asked to send email & photo showing alarm & reading , which I did. Said they would get straight back to me - did not. Phoned again & details taken - asked if I would be contacted that day & was told yes. Did not hear from the company.… Read more

Decided to call the salesperson & explained the situation. He asked for details to be texted to him & would look into it & organize for someone to contact me. Heard nothing . Away for 9 days on holiday. No contact from company either email or telephone. Alarm on again yesterday upon my return - left message on salesperson's phone. Has not returned my call ! I am now going to contact Consumer Affairs - very expensive product which you expect to work effectively . At this present time with the issues I am having , I would not recommend this company at all. When the alarm is on , no power is generated , so may as well not have the panels because I am paying the same for electricity as those without solar !!

Super Solar Service – Late last year we engaged vicsolar to install our solar system. The process from sales to switch-on was well managed with us being updated on each step as they occured. The sales consultant was extremely knowledgable and at no stage was pushy, or rushed us to make decisions. The installation was arranged and went ahead within a short period after… Read more

the sale was confirmed. The qualiy of the installation and the professional approach by the electrician (Andrew) was very impressive and was completed in a timely manor without any issues.

The electrical inspection was completed within a week of installation and the system was up and running. There was a slight delay with our service provider making the final changers to our meter to allow grid connection, but once vicsolar was informed it was sorted out within a couple of days.

We are already noticing the positive changes to our electricity bill and would highly recommend vicsolar to install your solar solution.

Very good to deal with – Very good higher end company to deal with I believe. No problems with install etc. There was a problem with trees that they worked around nicely for me.

Best Solar – All my questions and concerns were answered in terms I understood. The trades people and office staff were polite and very helpful with anything I wanted to find out or if I had a query.

Solar with no fuss – We got our solar with the minimum amount of fuss. Simple streamlined job from beginning to final install. We were kept informed the whole way. Great result.

customer service not good – after purchase , everything went well.install was good ,system working fine for last two years until now !!!! . system has a problem and is not working . customer service is just not there . been calling for 2 weeks , left messages , text messages ,to service guy ( anthony ) Hasn't called back . Show details

No Customer Care – Simply put the customer service is pretty horrific. I've emailed multiple times I've sent emails with followup calls- I'm currently two phone calls in and I'm just told we will be called back - I'M STILL WAITING for a week!

We thought everything was fine – We went through the process from door to door salesman, to installation and saving on bill all was OK. Not much communication through the process. Output is no where near whats expected for our size system but good enough to see savings. Then we got a leaky roof. Contacted a plumber who told us its improperly installed Solar Mounts and to contact… Read more

solar company. 2 1/2 months latter, lots of phone calls and emails and we still haven't received a reply.

disgusting after sales service – installation fine but only ever received a $10 rebate every quarter as there is too much shade on my panels the salesman did a number on me but nothing in writing - told I would get a wonderful rebate of at least half my current bills now i find I have an expensive decoration on my rood with no comeback at a company who very cleverly plays the 'buyer beware' tune to their benefit not good busines shame on you !!!! Judy Malone

Total Disgrace and Very Disappointing – The Sales guy was a lair what we were told didn't happen, also he wouldn,t answer the phone calls we made to him, or either reply to text messages we sent him. The installers done damaged to our property in which Vic Solar decline to fix and left rubbish behind in which we had to clean up (lots of). Once again the installers told us a different… Read more

layout of how the installation was going to be installed, and that the solar wouldn't be connected for at least 2-3 weeks. Tried to ring the office many of times but no one would answer. The WiFi connection setup to app doesn't work, says "No device found". We DON'T recommend Vic Solar to any one we are totally disappointed and disgraced with this company.

Monumental and cataclysmic disaster!!! – We had panels installed 2 years ago. Door to door salesman offered us repayment plan and assured us that the costs would be offset by the savings. We have so far made payments of $4,600.00 plus electricity costs of $1,600.00 and have received, wait for it.a tad over $300.00 in return from the feed in tariff. My family have been royally scammed and have nothing but regret. Consumer Affairs suggested we refer matter to VCAT. Beyond angry!!!!

No customer care – I have solar installed last September, i was told by the sales person {oh you need this system then no power bills} still getting bills for over $300, contacted [name removed] customer care, so far they have done nothing, avoid this company at all costs., ok they contacted me after 20 days, told me someone would come and look at the solar on friday 28 july, suprise suprise, nobody came, no phone calls

Great way to save money on your electrical bill – Good product that went in with ease. Installation was quick & professionally installed, everything was handled with excellence. Recommend VicSolar to those wanting to save money off their electricity bill.

Worse mistake I have ever made – First off absolutely nothing is the way the sales person says it's going to be. Quote" I guarantee you won't have a power bill ever again". Which is total crap. Rebate rate is nothing like he says. I had this piece of crap installed on the 9th on December last year and it took me 4 1/2 months to even get verification that paperwork had been… Read more

sent to power company. As of today, I have not been correctly set up to the grid which of course Vicsolar don't want to know about it. When I complained she told me all they do is install it. Which really means they don't care after they get your money. I would never recommend this company to anyone. I wish I have never answered the bloody door. It costs me $175 a fortnight plus my regular power bill. Worst mistake I have EVER made.

Great Solid Product – Very hassle free installation. Professional, I have every reason to recommend Vic Solar. My power bill has dropped very close to the amount we pay in repayments. One thing to remember is that on installations that don't have battery you need to look at the hours a typical day will start producing power and stop using the power graph. ( when the… Read more

sun comes up in the morning and goes down at night) and make sure you minimise power usage outside those hours. (i.e. run your dishwasher and washing machine and heating/cooling etc when it is producing power) otherwise you are not using the solar to its best advantage.

Free Power?? – Good product. Installed on time and in quick time. Good product intro' by installer, Saved $120 in 6 months Not a lot in some peoples books but every bit helps.

Cut my power bill in half! – Vic Solar Customer Service Team are fantastic and the product since being installed in Oct 2106, has reduced my power bill by nearly half each quarter! I Highly recommend Vic Solar.

My solar – I was promised that I would get a better buy back rate than I am getting. If I am to change suppliers to get this then it should have been explained more clearly and more information about how to get this better rate.

One more contribution to an environmental problem – Installed efficiently and is working well. It makes a small but worthwhile contribution to my electricity requirement each month. I am pleased to be contributing to a nation wide programme that is an outstanding success and will play a big part of Australia's future.

Great – Overall good service . Some problem with delayed connection due to things not being signed off and leaking took due to tiles being drilled cracked during installation . Not a lot of follow up not saving as much money as we thought we would but has made a difference.

Very Satisfied – The Vic Solar consultant was very friendly and helpful in explaining how Solar Energy works. Our system was installed promptly three weeks later in a very professional manner. There was some delay for the paperwork to be sent to our service provider, which was the only issue we had. It should have been done within 2 weeks. Otherwise we are very happy and glad we chose Vic Solar.

Delivery what they said on time!! – I had fabulous customer service with the local rep while deciding what it this service was right. Easy to sign up. Product installed on time with professionalism. The only negative I could find was that after sales could improve slightly.

Easy to get in place – Was very easy to get everything in place, sales man takes a while to get to the point and hard to work wifi app, panels where put very quick

It happens in 3's – Part missing on stallation certification delayed. Paperwork needed to be redone. Still waiting for the solar installation to go through finance. But friendly staff.

Vic Solar, the way to go! – After a shaky start due to input power from the grid damaging my inverter I look forward to reaping in savings from producing my own clean energy! Vic Solar didn't hesitate to replace my inverter and analyse the problem. The power company was slow recalabrating my Smart Meter which one would expect! They are going to lose out on my money going… Read more

into their pcckets! The team at Vic Solar were wonderful doing all the ringing around with the power company to make sure my system had a chance to show what it can do! She is now up and running and working like a champion! The savings on my electricity bills will pay for my system in about four years and then free electricity! Savings, Clean Energy saving our Planet and the reassurance of haveing a Australian company having your back! The way to go!