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Victoria's Basement

Victoria's Basement

Online store, Physical stores
2.5 from 65 reviews

See the Best Kitchenware Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
19
4 star
4
3 star
2
2 star
7
1 star
33

common sense - poor quality and poor customer service

published
Product Quality
Shipping
Customer Service

Highfield

HighfieldSydney Surrounds, NSW

  • 4 reviews
  • 11 likes

great retailer

published

Great range of products at reasonable prices. I have used the online store many times and have always received my purchases on time & in good condition. My nearest store is 50km away so it is well worth the small delivery charge to have purchases delivered to the local post office.

Shipping
Customer Service
Return Claim MadeNo
BQ

BQSydney, NSW

  • 4 reviews

Question - What moron would put a metal handle on a skillet? Answer - Anolon

published

I am REALLY, REALLY NOT HAPPY!!!!
What idiot would put a metal handle on a skillet?
I replaced a long held and very effective skillet with an Anolon.
First outing I nearly took all the skin off my hand!
Seriously I am amazed that you would even stock such a ridiculously unsafe article that still cost about $50!!!
I think you can tell I will not be back!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationQueen Victoria
See all answers
Berocca

BeroccaBunbury

  • 29 reviews
  • 20 likes

Great pre-sales service and delivery

published

I wanted to buy a couple of Royal Doulton dinner sets from Victoria's Basement but they were out of stock on their website. I emailled the store who called me back and said that they had tracked down the items that I wanted. Their price was the best that I could find.

They were delivered promptly to WA. The dinner sets were super well packed - they had gone to the effort of putting packing material inside the cartons before packing the cartons inside a box with a heap of bubble wrap.

I would use them again any time.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers

Annette W.

Annette W.GOLD COAST, Qld

  • 11 reviews
  • 9 likes

Excellent Customer Service

published

I purchased a set of saucepans and frypans and had a few questions that I sent on the website. I received a phone call from Monica who was very helpful and went out of her way to assist me. it was like talking to a friend she is very informative about products and sourced additional products for me to save on postage from other stores. Monica is truly representative of great customer service and I will shop at Victoria's Basement as this was my first time and I received exceptional customer service. Carefully packaged and arrived quickly.

Customer Service
Return Claim MadeNo
Store LocationVictoria's Basement Online Web Order

Simone

Simone

  • 2 reviews

Wont be back

published

Staff didn't give me receipt -
Foreign security man on door when informed
said " not my problem" even after telling him I had a knee injury and going back upstairs would be painful - he refused to help or come up with solution - he argued and argued and made me upset - left very unhappy - wont be back

Return Claim MadeNo

Redboxtrees

RedboxtreesWestern District, VIC

  • 3 reviews

Fast and secure postage of fragile items.

published

I can't fault Victoria's Basement for my last order of two porcelain cups. They arrived very quickly following my order and were sent in very good packaging where-by they couldn't possibly be broken in transit. Excellent.


Sam M

Sam MAU

  • 5 reviews
  • 6 likes

Thank you, thank you, thank you - Outstanding service

published

I ordered a set of Global Knives from Victoria's Basement online. Very quick and simple process. Living in the Country NSW always creates delivery challenges. These guys more than delivered on their promise. Top quality product, great deal, superfast delivery. Thank you again

Excellent service

published

I had ordered a Mundail 26cm serrated ham knife as I was not able to find one in any stores in Brisbane. Ashley took my order over the phone and within 3 working days I had received it. I was a bit worried due to the Christmas rush that it would not get to me before Christmas, but it did and I now have time to get it engraved. Thanks Ashley for your prompt and friendly service.

Online order

published

I bought a gift online to be delivered in CBD. 4 days later it had not been dispatched. 7 to 14 working days delivery in t and c's. Considering the problems in retail at the moment I think it is fair to say 4 days dispatch to a local address is pretty slow. As this was a gift I cancelled my order, my refund will take 5 to 6 days as 'It is Easter.' When did everything come to a halt at Easter. Staff at depot were polite and hopefully my refund will not be longer than 5 days.
This is Sydney!!! Businesses are going to the wall!


Beware of false online advertising!

published

Ktg

KtgSydney

Store staff helpful but extremely misleading pricing

published

I bought some food storage containers that said their regular price was $195 and sale price was $95. I wanted some more information on the brand so checked the manufacturers website when I got home to find they were selling almost the exact same set selling for just $77.80. It appears that’s Victoria’s basement regular price was massively inflated and their ‘sale’ price was over 20% more than the rrp. I advise anyone shopping there to be aware that their prices are probably not nearly as discounted as they claim and that even on sale their prices could be much higher than elsewhere.


Nemo Kanemo

Nemo KanemoSydney

  • 2 reviews

Would not honour displayed item price. Terrible customer service too.

published

Pibs

PibsNorth Sydney

  • 2 reviews
  • 1 like

Incredibly rude staff

published

Incredibly rude staff (Artarmon shop at least). New lows in customer service. I have rarely been treated so poorly in any shop. Best to avoid.

gh

ghAdelaide

  • 3 reviews
  • 1 like

Very well packaged

published

I bought one dozen 300ml glasses from Victoria's Basement. They were packed in a very large box with foam packing material and bubble wrap on each glass. They were packed better than any other order I've made online. Well done Victoria's Basement. Some other retailers could learn from you.
The glasses themselves (Bormioli Rocco coloured glasses) were nice and solid.

Amy

Amy

  • 2 reviews
  • 2 likes

Slowest delivery known to man

published

I ordered some glassware for our holiday rental almost 3 weeks ago. I received a message to call about my order on Friday. I called back and they were just "wanting to check my address"?! I have just received notification that they've started the process of sending them. I have never come across such ridiculously slow delivery. I will never order online from them again


Karen O

Karen O

  • 4 reviews

2 expensive items - terrible

published

Purchased the green ZU hause dinner set and the Jamie Oliver non stick fry pan. The dinner set chipped in 2 days , everytime I looked at a piece it was chipped, most are now in the bin, RRP somewhere around $300 or more but paid $59 , I must have been an idiot thinking that was the retail, how do they get away with it,, the fry pan is unbelievable, you can't cook on it everything sticks and burns no matter what temperature you use or what oil or no oil you use.


NandaJang

NandaJangSydney, NSW

  • 3 reviews

Very rude and poor customer service

published

I ordered 3 grillpans from their online store for saving shipping cost. They sent an email to me to ask call them. Usually other stores call me, not ask to call them. They said they have only 1, and they can refund only cost for other 2 grillpans. I asked refund for two grillpans and 2/3 of shipping cost, but they never answered. After 1 week they dispatched 1 grillpan. And without any excuse or explanation, they simply refunded only cost for 2 grillpans.
The shipping cost is small amount, but I was so unhappy because of their very rude and unprofessional customer service.


michael

michael

  • 3 reviews

Fantastic qualty at basemant price

published

Have been trying to buy a frying pan (quality) to use on an electric stove-top and also put in oven. Normall retail price $209.95 bought it on special for $59.95.


rob

roblaunceston

Very happy shopper.

published

Purchased goods for shipment interstate. Was skeptical after reading reviews. I received excellent service/assistance. Interstate shipping was prompt and well packed. Very positive experience.


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Questions & Answers

ll cool J

ll cool Jasked

Do you have an Affiliate Program for bloggers who use and would like to recommend your products?

No answers

Kimberley Hill

Kimberley Hillasked

Are the foam balls that you use for packaging suitable to go on my compost please?

No answers

Janet D.

Janet D.asked

Corning ware

No answers

Get an answer from our members and Victoria's Basement representatives

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