Artarmon store bad customer service
I used to love this shop but recently the customer service is driving loyal customer like myself to Peters of Kensington.
Special call out to staff member Ben, the most obnoxious and rude staff ever. Not helpful, giving reason of being this time of the year as excuses to deliberately ignoring service requests.
Will not go back again.
common sense - poor quality and poor customer service
I've purchased Benzer Cast Iron French Gourmet red collection cooking pots and Skillet, the items were on special and looked great. They are now discontinued and I presume it's because of the poor quality. I've realised the lid was staining my white counter due to rust so I contacted customer service explaining the situation. The representative of Victoria's Basement told me the lid did not have anti-rust protection and it was common sense not to put the lid on the counter. What? Where am I supposed to put it? I was shocked by her response and ...informed her that instead of calling I should have posted online. I also told her the golden rule of customer service (CS) is to never blame the client, especially if they are not at fault. I was not impressed by her customer service and once she realised what she said was wrong and arrogant, she tried to see how she could resolve the issue (that was after I told her what I though about her poor CS). I've told her I would need to think about it as I was really upset. Her matters on the phone were appalling and condescending (I wonder if it's because of my accent). I have purchased so many things from Victoria Basement STORE when I first moved to Australia and I had good experiences in the store. Unfortunately, my first online experience shall be the last. The items I've purchased online were unfortunately of poor quality. I now have reservations in buying again from Victoria Basement.
Great range of products at reasonable prices. I have used the online store many times and have always received my purchases on time & in good condition. My nearest store is 50km away so it is well worth the small delivery charge to have purchases delivered to the local post office.
Question - What moron would put a metal handle on a skillet? Answer - Anolon
I am REALLY, REALLY NOT HAPPY!!!!
What idiot would put a metal handle on a skillet?
I replaced a long held and very effective skillet with an Anolon.
First outing I nearly took all the skin off my hand!
Seriously I am amazed that you would even stock such a ridiculously unsafe article that still cost about $50!!!
I think you can tell I will not be back!!
- Victoria's Basement Online store
- Verified customer
Great pre-sales service and delivery
I wanted to buy a couple of Royal Doulton dinner sets from Victoria's Basement but they were out of stock on their website. I emailled the store who called me back and said that they had tracked down the items that I wanted. Their price was the best that I could find.
They were delivered promptly to WA. The dinner sets were super well packed - they had gone to the effort of putting packing material inside the cartons before packing the cartons inside a box with a heap of bubble wrap.
I would use them again any time.
Excellent Customer Service
I purchased a set of saucepans and frypans and had a few questions that I sent on the website. I received a phone call from Monica who was very helpful and went out of her way to assist me. it was like talking to a friend she is very informative about products and sourced additional products for me to save on postage from other stores. Monica is truly representative of great customer service and I will shop at Victoria's Basement as this was my first time and I received exceptional customer service. Carefully packaged and arrived quickly.
Wont be back
Staff didn't give me receipt -
Foreign security man on door when informed
said " not my problem" even after telling him I had a knee injury and going back upstairs would be painful - he refused to help or come up with solution - he argued and argued and made me upset - left very unhappy - wont be back
Fast and secure postage of fragile items.
I can't fault Victoria's Basement for my last order of two porcelain cups. They arrived very quickly following my order and were sent in very good packaging where-by they couldn't possibly be broken in transit. Excellent.
Thank you, thank you, thank you - Outstanding service
I ordered a set of Global Knives from Victoria's Basement online. Very quick and simple process. Living in the Country NSW always creates delivery challenges. These guys more than delivered on their promise. Top quality product, great deal, superfast delivery. Thank you again
I had ordered a Mundail 26cm serrated ham knife as I was not able to find one in any stores in Brisbane. Ashley took my order over the phone and within 3 working days I had received it. I was a bit worried due to the Christmas rush that it would not get to me before Christmas, but it did and I now have time to get it engraved. Thanks Ashley for your prompt and friendly service.
I bought a gift online to be delivered in CBD. 4 days later it had not been dispatched. 7 to 14 working days delivery in t and c's. Considering the problems in retail at the moment I think it is fair to say 4 days dispatch to a local address is pretty slow. As this was a gift I cancelled my order, my refund will take 5 to 6 days as 'It is Easter.' When did everything come to a halt at Easter. Staff at depot were polite and hopefully my refund will not be longer than 5 days.
This is Sydney!!! Businesses are going to the wall!
Beware of false online advertising!
After finding what seemed like a good ‘deal’ online was in fact FALSE ADVERTISEMENT. A 42 piece Stanley Rogers cutlery set was described, labelled and advertised as an 18/10 premium stainless steel product. After travelling to the store and almost purchasing the item, I soon realised it was not 18/10 quality, in fact very low quality and bent right in half without barely trying. We informed the staff and forwarded it to head office and they replied with... sorry this happens often, we will get it fixed. This is an illegal act to encourage indiv...iduals to purchase a particular item that is not actually what they believe it to be. So very wrong that such a big company could not offer their own customers anything for the misleading information and inconvience caused. Never again will I shop at Victoria’s basement as I am not guaranteed the quality of items I am purchasing. Very disappointing
- Victoria's Basement Physical stores
- Verified customer
Store staff helpful but extremely misleading pricing
I bought some food storage containers that said their regular price was $195 and sale price was $95. I wanted some more information on the brand so checked the manufacturers website when I got home to find they were selling almost the exact same set selling for just $77.80. It appears that’s Victoria’s basement regular price was massively inflated and their ‘sale’ price was over 20% more than the rrp. I advise anyone shopping there to be aware that their prices are probably not nearly as discounted as they claim and that even on sale their prices could be much higher than elsewhere.
Would not honour displayed item price. Terrible customer service too.
First of all, the QVB store is a mess and is hard to get around and find what you need, with lots of potential to knock over expensive items (which we saw someone do).
The issue that we had though, was that basically the store would not honour a displayed price for a piece of cookware. We were given an option of taking the display item for the displayed price or the boxed version of the item for about 20% more. There was no indication of a display-only price which creates confusion. There shouldn't be multiple prices and legally the displaye...d price should be honoured. Instead, the staff opted to act unapologetically and rudely, left us with a poor experience in picking between an item with fingerprints all over it or paying another 20%. How is a customer to feel? Why should we reward this? Simply, the store's priorities don't seem to be on customer service. Because if they were, then perhaps they would realise that in the long run there would be more value in keeping customers happy, especially when the store has messed up, instead of trying to save a few bucks while turning off customers for good and dissuading many others before they have even set foot in your store.
Incredibly rude staff
Incredibly rude staff (Artarmon shop at least). New lows in customer service. I have rarely been treated so poorly in any shop. Best to avoid.
Very well packaged
I bought one dozen 300ml glasses from Victoria's Basement. They were packed in a very large box with foam packing material and bubble wrap on each glass. They were packed better than any other order I've made online. Well done Victoria's Basement. Some other retailers could learn from you.
The glasses themselves (Bormioli Rocco coloured glasses) were nice and solid.
Slowest delivery known to man
I ordered some glassware for our holiday rental almost 3 weeks ago. I received a message to call about my order on Friday. I called back and they were just "wanting to check my address"?! I have just received notification that they've started the process of sending them. I have never come across such ridiculously slow delivery. I will never order online from them again
2 expensive items - terrible
Purchased the green ZU hause dinner set and the Jamie Oliver non stick fry pan. The dinner set chipped in 2 days , everytime I looked at a piece it was chipped, most are now in the bin, RRP somewhere around $300 or more but paid $59 , I must have been an idiot thinking that was the retail, how do they get away with it,, the fry pan is unbelievable, you can't cook on it everything sticks and burns no matter what temperature you use or what oil or no oil you use.
- Victoria's Basement Online store
- Verified customer
Very rude and poor customer service
I ordered 3 grillpans from their online store for saving shipping cost. They sent an email to me to ask call them. Usually other stores call me, not ask to call them. They said they have only 1, and they can refund only cost for other 2 grillpans. I asked refund for two grillpans and 2/3 of shipping cost, but they never answered. After 1 week they dispatched 1 grillpan. And without any excuse or explanation, they simply refunded only cost for 2 grillpans.
The shipping cost is small amount, but I was so unhappy because of their very rude and unprofessional customer service.
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Questions & Answers
Hi there I bought few stuffs on Saturday costs 25$ I paid them 50$ cash but they returned me just 15$. I just realised after coming home, how can I claim it back
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