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Victoria's Basement

Victoria's Basement

Online store, Physical stores
2.3 from 116 reviews · View Statistics
See the Best Kitchenware Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Victoria's Basement

Reviews

  • Product Quality
    2.8 (33)
  • Return Claim MadeYes (7) · No (40)
  • Shipping
    2.7 (33)
  • Customer Service
    2.4 (48)
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knaoko
knaokoSydney
  • 7 reviews
  • 4 likes

Refused to replace the faulty product

published

I bought a fuel product and after the single use, the lid split and torn. I took it to the store in Artarmon for replacement. Rudely refused.

Product Quality
2/5
Customer Service
1/5

Why low stars?

published

Honstly after going through so many negative reviews, I was so reluctant to purchase via the website. But I decided to give it a go and see how it would be actually.
I bought quite a few things. The parcel came under good condition and each product was packed well. The delivery was quick as well.
I'll continue to buy from this merchant as price are really good.

Product Quality
5/5
Shipping
5/5
Bosleywoof
BosleywoofSydney Surrounds, NSW
  • 4 reviews

Flaw with Victoria’s Basement ordering system

published
Customer Service
2/5
Incentivised Review No
Victoria's Basement
Customer Service TeamVictoria's Basement
Bosleywoof
Bosleywoof

Thanks for your response. As stated above I realise I should have double checked, however some warning in the VB checkout that the default customer VB address will not be used if the address on a payment platform is different would be very helpful.

Gillian
GillianMetropolitan Adelaide, SA
  • 3 reviews

Great Service

published

I have purchased many items from the online store and purchases have always arrived on time and the service has been fantastic, I have only had to call the customer service team once and could not be happier with their level of customer service.

Product Quality
5/5
Shipping
5/5
Victoria's Basement
Customer Service TeamVictoria's Basement
Kitchenware Shops

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Chantelle L.
Chantelle L.Canberra Central 2601, ACT

False advertising - waste of time and money

published

I purchased a set of glasses based on the images on their website. When they arrived they had hideous logos all over them that were etched into the glass and couldn’t be removed. This was not shown in any of the images online. Victoria’s basement refused to reimburse me the expensive shipping I had to pay to send them back for a refund. Don’t buy anything from this business. It’s a waste of time and money.

Product Quality
1/5
Shipping
1/5
Victoria's Basement
Customer Service TeamVictoria's Basement
Troy
TroyGreater Melbourne (Outer), VIC

I wish I had bought from somewhere else

published

I ordered my pasta maker 6 weeks ago. Victorias Basement only sent it to Aus post 2 weeks ago (1 MONTH from my placing of the order). I am yet to receive my item.

Not only will I never buy from Victorias Basement again, I will also actively dissuade people from using them.

This is the worst online buying experience I have ever had.

Ever.

Shipping
1/5
Customer Service
1/5
Victoria's Basement
Customer Service TeamVictoria's Basement
Troy
Troy
Andre
AndreGreater Melbourne (Inner), VIC
  • 2 reviews

Everything everyone has been saying is true. Expect LONG delivery times and no replies from customer service.

published
Shipping
1/5
Customer Service
1/5
Victoria's Basement
Customer Service TeamVictoria's Basement

Crap service

published

Calling regarding my order , it’s going on 7 days , still has not moved ? No one answers emails , phone calls . Australian Business? My last fkd order for sure.

Product Quality
1/5
Shipping
1/5
Victoria's Basement
Customer Service TeamVictoria's Basement
DropBearWrangler
DropBearWranglerSydney Surrounds, NSW
  • 10 reviews
  • 8 likes

Quicker and Cheaper to Order From Overseas

published

A few days after placing an order with Victoria’s Basement I received a notice that it would take up to 14 business days to ship. This was blamed on COVID, and whilst there are delays due to the pandemic, it doesn’t take three weeks to organise shipping. Anyway, such a huge delay should have been flagged upfront. I waited the three weeks. Nothing was forthcoming and I also had no response to an email query. From past experience the only way to resolve these situations is dispute the purchase. After lodging a PayPal claim, my goods were miraculously despatched the next day.

Incentivised Review No
Return Claim MadeNo
Victoria's Basement
Customer Service TeamVictoria's Basement
Kitchenware Shops

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Long delays waiting for order to arrive. I'm still waiting...Since 1st September 2021

published
Incentivised Review No
Victoria's Basement
Customer Service TeamVictoria's Basement
Disappointed customer
Disappointed customerGreater Melbourne (Inner), VIC

Product did not arrive, no customer service or any opportunity to follow up. Currently out of pocket over $200.

published

Ordered knife set which has not arrived. Unable to contact anyone. No answer on phone and no response to emails

Incentivised Review No
Store LocationSydney
Genevieve
Genevieve
  • 2 reviews
  • 4 likes

Ordered more than a month ago. Still haven't received. No response either.

published

I placed an order more than a month ago. Haven't received any shipping notification. I also haven't received any reply to my email. I will never repurchase from here again. Worse service. Still waiting for my order or for any kind of correspondence.

Shipping
1/5
Customer Service
1/5
Kitchenware Shops

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Troy M.
Troy M.Sydney Surrounds, NSW

Great team

published

First off thank you all that work there
I’m very happy to still be able to order and be able to buy from here I understand there are delays but with less people working and Australia post not being able to ship as frequently you have been left with all the negative abuse

Product Quality
5/5
Shipping
5/5
BRUCE
BRUCEGreater Melbourne (Metropolitan), VIC

Customer Disservice

published
Customer Service
1/5
Incentivised Review No
Ann
AnnSydney, NSW

Long long time waiting

published

Long long waiting period and I sent email to ask about my order but no response at all. Still waiting ••••

Product Quality
1/5
Incentivised Review No

Questions & Answers

Debra
Debraasked
Victoria's Basement Online store

Hi with your online shopping can I use my Gift Card if so from any store to order thanks

No answers
Elaine B.
Elaine B.asked
Victoria's Basement

How can we order combo 3 cup tea pots

No answers
Eileen Chapman
Eileen Chapmanasked
Victoria's Basement Online store

Nearest store to 2529 NSW

2 answers
Eileen Chapman
Eileen Chapman

Blue Willow dinnerware wanted

Eileen Chapman
Eileen Chapman

cups and saucers, plates jugs

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Victoria's Basement

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