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Victoria's Secret

Victoria's Secret

Online store, Physical store
2.6 from 16 reviews · View Statistics
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Reviews

2.6
16 reviews
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Mansi
MansiGreater Melbourne (Metropolitan), VIC

The online store is an absolute joke!

published

I placed my order on 25th November 2021 and their delayed shipping I was supposed to receive by 24th December 2021. I've never received any package till today and any invoice. They informed me about part order not available was also very late. I spoke to someone twice on their live chat to process the refund and I've never received confirmation email from them. They don't have any complaints procedures or proper contact email. The phone numbers I've tried but fail to connect. What an absolute fail company.

Shipping
1/5
Customer Service
1/5
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Nicole
NicoleSouth East Queensland, QLD

Been waiting on my package for 2 months

published

I ordered on the 25 October with an estimated delivery date of 10 November. Numerous emails backwards and forwards and promises my package is on the way but today 22 December, it still hasn’t arrived

Shipping
1/5
Customer Service
1/5
Incentivised Review No
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Melodi B.
Melodi B.
  • 2 reviews

Received wrong order

published

Ordered 3 items over $200 received a pair of pjs that I didn’t order. I now have to return the item at my cost and they won’t send me my items until they receive the pjs back. Horrible service

Product Quality
1/5
Shipping
1/5
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Misled by store

published

Purchased $330 in products as a B day gift for my partner and was told non refundable or exchangeable totally disgusted

Customer Service
1/5
Incentivised Review No
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Underwear are all different sizes.

published

Ordered 5 pairs of underwear. All size M. I measured myself before purchase to make sure they would fit. All the same type, just different colours. All 5 said M on the tag, but they all fit differently. Two were so small they were actually uncomfortable. Some also had odd stitching/unevenly cut edges. It was my first ever time ordering from Victoria Secret, and had high expectations considering they're a more expensive brand. However, I don't think they're worth ordering from again.

Product Quality
2/5
Shipping
3/5
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Awful experience

published
Incentivised Review No
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Kay
KayGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

rude staff

published
Product Quality
3/5
Customer Service
1/5
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Jane
JaneWide Bay-Burnett, QLD
  • 4 reviews
  • 2 likes

love them

published

every year I do a midyear shop during their sales and I'm honestly never disappointed.
Great products, comfortable and very good quality.

Beautiful bags and wallets also!

Look forward to adding more to my little collection next year..or Maybe sooner, if I can convince anyone to buy me some for Christmas!

Product Quality
5/5
Shipping
5/5
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Susan
SusanPerth, WA
  • 2 reviews

Poor service and promised contact never eventuated despite repeated attempts

published

Purchased some items at the airport store.
No facility to try anything on.
No signage to say no returns or exchanges.
Contacted their support service only to receive a seriously flippant reply where I responded again, this time suggesting they needed some training in customer service. Was apologised to and promised contact from an area manager, that was 6 days ago. Have followed up and assured that this would occur, still waiting.
Don't waste your money.
My first 3 purchased were good, that's what had me excited about another round, sizing has changed, theirs not mine. I am an average 10-12. latest purchases are not their standard sizing.
VERY disappointed.

Product Quality
2/5
Customer Service
1/5
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Kwassie
KwassieNoosa
  • 6 reviews
  • 1 like

Good Underwear

published

I bought bras and undies and was mostly pleased. Most of the undies are comfy, a couple ride up the crack too much. The bra was too padded for me so not comfortable. They arrived quickly and were average price. Will browse again.

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Kailz
Kailzbrisbane
  • 3 reviews
  • 9 likes

The highest quality bras and undies!

published

I love shopping online at Victoria's Secret. I'm in Australia so the main bra company is Bras n Things and their bras don't last very long and are overpriced. Victoria's Secret is definitely an investment but it's worth it. I usually buy the bombshell bras and they last for about two and a half years. I usually buy a few bras at a time and buy them when they are on sale or when a promotion is happening and I always make sure I'm buying when they have free shipping to Australia.

The undies and lingerie are also a favorite of mine. Again, I usually buy them when they're on sale.

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Mari
MariSydney, NSW
  • 3 reviews
  • 3 likes

Order not received

published

Placed an order. Was told it would arrive early January. It didn't. Followed it up and was told it would arrive later in the week and still didn't. When I followed it up again I was told to wait another 10 days. Their Customer Service team couldn't even tell me where in the country it was. Bad service. Wouldn't order from them again .

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Jenny
Jenny
  • 10 reviews
  • 4 likes

didnt receive items or refund

published

ordered 1 swim top and 2 body butters. when it came, only the top was in the box. no butters. the top was also too small. we called and they offered full refund if we send them back. we sent it back with tracking and several days later, tracking confirmed that the return had been completed. two weeks past and no sign of refund. multiple phone calls with empty promises. emails were ignored completely. finally got the refund nearly two months later after my mother had had enough and called them herself threatening to take action.

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Michelle
MichellePerth
  • 2 reviews

Perfect for all type of women

published

I have tried different products from Victoria's Secret collection and found superb. The good thing is that they serve to all type of women, and you just need to match your type to enjoy the style with convenience.
The best thing is that my boyfriend love it too. ;-)

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JanieB
JanieBMelbourne
  • 11 reviews
  • 5 likes

Most popular Yoga Pant... sensational!

published

Wonderful products but my favourite being the Yoga Pants. Check out their website ladies. Sadly since our $ has gone down costs a little more, but well and truly worth that extra. Easy world wide shipping and fantastic customer service.
Seriously worth a look at all their products.

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Victoria's Secret

Details

Compare both Victoria's Secret
CategoryPhysical Shops and Underwear Shops & BrandsOnline Shops, Physical Shops and Underwear Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $150.00
Mens / Womens ClothingWomensWomens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsNoneNone
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