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Video Ezy

Video Ezy

2.0 from 109 reviews

Cannot contact them on phone and don't return emails

Machine won't let me borrow but debits my Visa card when I swipe it. Told by recorded message that they are too busy and try emailing them . No joy that way either Bowral kiosk is a joke.
What's going on this company used to be good

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBowral

Worst thing ever

Without a doubt every time I have ever hired a movie from the kiosks they either don’t work or they freeze that bad you can’t even watch the movie. And they charge you $4 per day, it’s an absolute joke considering you can’t even watch the movies you hire.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGreystanes shops

Video Ezy Koisk at the Forum St Leonards

ThIs kiosk was just removed with no explanation. I went to return a disc and it was gone. The closest kiosk at Chatswood has a different format and wouldn't accept the disc. I found this very frustrating. If Video Ezy are not able to maintain or provide a consistent service they should remove it entirely.


coles station st st marys the screen is often black/not working.tried giving village center woollies a go but way too slow so gave up.not sure if ill use this service again.

Sick and tired of getting damaged dvds that skips a heap of the movie ..not getting what we pay for !! Unhappy customer

Damaged dvds, Not getting what we pay for Sick and tired of getting damaged dvds that skips a heap of the movie ..not getting what we pay for !! Unhappy customer

Product Quality
Customer Service
Return Claim MadeNo
Store LocationKiosk roma

Hopeless Service

Absolutely hopeless service from this kiosk in Seven Hills NSW Either the machine is totally offline, or the DVD I want is unavailable, or the kiosk seems to be working but dispensing movies as was the case today !!! ??? Very frustrating also the machine does not recognize my debit card Which I know for a fact is linked to my bank account !!!! It was much better when it was Hoyts Kiosk in the same place What a joke Video Ezy is ??

Just got 8$ charged on my card but no movie's

I understand now how bad this company is the kiosk screen said I wouldn't be charged and contact support I wonder if there is a support center as I can never get to speak to anyone

Return Claim MadeNo


Hired from a booth for the first time 3rd of this month and returned to same booth the next day in time in order to not receive any extra charges. A $35 DEBIT appeared on my card today (13/2/19) charging me 9 extra hire days which is the maximum charge amount. Rang them up, explained the situation and they refunded straight away. When I requested for them to investigate and let me know why I was charged I was met with a brick wall. No wonder pirating is so prevalent!!

Return Claim MadeNo

Kiosk trouble

Thrift park video ezy kiosk only works on occations. I have rung and complained about it not taking returns and not issuing DVDs at different times. They were happy to refund for not being able to return and issue a promo code for not being able to borrow but that's little use when the next time you go the machine is still not working. Could be such a good service if only they serviced their kiosks better.


lack of information on kosik as for a deaf person wasting money hire dvd when it don't have caption..prefer the old one in riverside as they give the information

It’s a kiosk, so don’t overthink it

A lot of the time I don’t have a new release or I’m thinking of buying a new release, this is a good time saver and it’s always open

If your DVD is scratched a simple email and the customer service will get back to you

Call even and they will put you through to a real customer service operator

Love the flexibility

We live very rurally so we don't have lots of options and aren't into online stuff, so we just love video ezy. The flexability of being able to rent from any kiosk and return to any kiosk is what we love most. I realise we're an extreme example of users but any company that can handle that rocks in our book. Hubby goes to adelaide every week & before returning, we search movies and different kiosks and he grabs 3 or 4 and comes home. We return them here, 250+km away. How cool is that!? If we have a disc that won't play we ring and they give us a free promo code, worth a little more than you paid. If you want help finding a movie, ring them and they'll always help. If hubby, who's nearly blind, has trouble getting through the process on a kiosk, we ring Video Ezy and they do it remotely for him! They're fabulous! Their staff are friendly, helpful and a great example of what customer service 'should ' be like everywhere. We only wish they had more kiosks but with the world pushing everything digital or online it's so nice to find a company who are still trying to meet peoples needs. Good on you Video Ezy. We really do think you rock! Thanks.

Rip off

They charged me $32 for returning my dvd to a different kiosk. The kiosk had no problem accepting the dvd but then charged me a few days later.

Excellent service!

I'm absolutely satisfied with the service. First of all, it is cheaper to get a movie from here than from Google play or Apple store, plus they often have specials that make it even cheaper. Secondly, I rent at least 1 per week and only once the movie was damaged. I e-mailed them and they gave me a voucher for a free rental. I think a damaged movie is normal and it is out of their hands.The service they provide when something like that happens is just excellent. Thank you!

It hopefully will get better pls rent ps games for kids

Something seems to always go wrong with the machines but the customer service is supportive and refunds fully for any inconvenience..

Poor selection

Given their total monopoly would like to see a greater selection, eg some art films, etc. Current range is from very commercial to naf. Even advertised better quality films on the website are just always "not available" in my region, the Gold Coast. False advertising really!

Needs some work to get better

Was a member with another company until Video Ezy bought them out, since then have not been as satisfied.
Have tried to rent DVDs and a couple of times the machine has not been working, although on these occasions when the machine has been back up and running they have offered all members a code to rent a DVD for free.
Liked being able to reserve titles and search the local kiosk for what was available, these options are not available on Video Ezy, would be great if they could be added on.
Its the little things that make all the difference.


Does video ezy management ever read these reviews ? The company needs to take a good look at its self . I used to rent from hoyts nearly every weekend , now the new releases are never available. Video ezy are so pathetic. Something needs to be done. Management have no idea of how to run the business.

1 Scratched, Other Won't Work.

Complete waste of 8 dollars.
Customer service is Shocking, no help. Complete money grab.
Never Using again.
Just Useless.

Scratched disks

Can’t play disks
Tried calling
Phone rang out

All in all, a complete waste of $8 and wouldn’t recommend at all.

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Questions & Answers

Can I hire the mule today from kiosks
No answers

Hi just wondering how much is late fees for 3 weeks
No answers

if i got charged twice because of a late dvd it is completely false!!!!!i returned v dvd before 6pm the nxt day well before 9pm as stated on the machine..how often have you charged me extra since i joined because of your faulty machines????
No answers

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