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Video Ezy

Video Ezy

1.9 from 127 reviews

See the Best Music / DVD Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
17
4 star
9
3 star
7
2 star
11
1 star
83

Candy W.

Candy W.Perth, WA

Was disappointed but happy now

published

Thank u for resolving the problem in regards to vender machine played up and spat movie out wen I left but all was resolved by kind lady from customer service thanks again I'm now happy

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBp MINDARIE
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1 comment
Candy W.
Candy W.

Fast and the Furious Hobs and Shaw

published

Video Ezy kiosks are great, but the latest FF offering suks.. not even a cameo from the true FF gang.
Am a Statham fan, but he can suk eggs on this one.. it's not a statham movie... it was supposed to be a FF movie.

Product Quality
Customer Service
Return Claim MadeNo
Mel

MelPerth, WA

Customer Service Sucks

published

When it's good it's good but most times machines are down and you can't return your rental resulting in overdue fees. I'm still waiting on a reply from customer service several days ago.

Product Quality
Customer Service
Return Claim MadeNo

Worst Customer Service!

published

I have sent multiple emails and numerous times and not had a reasonable response. My card has been charged when I havent even rented anything and when a machine was broken contacted them and told me I wouldnt be charged but surely enough I was charged a late fee not only for an extra night but $35 because the machine was broken for a day!
Wont be using again and hopefully taking it further to get my money back!

Product Quality
Customer Service

Ehab I.

Ehab I.

  • 2 reviews

F##### thieves

published

I asked the customer care to transfer me to her manager, she said repeated what she said, I no problem, just transfer me to the manager. She said have a great day and terminate the call.
I recall them and got my money simply because the kiosk screen was off and I have to go to different one which make me late 4 minutes.

Product Quality
Customer Service
Return Claim MadeYes

Danny1

Danny1Perth, WA

Shocking!

published

A few times I have rented a dvd and been unable to return it on time owing to the machine being broken and have been charged for the late return. This last time I tried to call the company but ( as before) there was still no answer after 10 minutes, so I sent them an email. They chose to ignore the email and 2 weeks later took the late fees from my account. I have sent them another email. telling them I expect a refund, but should they choose to ignore this email I will report them to Consumer Affairs.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationVideo Easi Express Kiosk. Centrepoint Midland
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Rusty

RustyPerth, WA

  • 2 reviews

Thank god I am not alone

published

I too have been charged $35 for late fees that I did not incur and I also have never received a reply to multiple emails . I have rung and spoken to multiple people . The last one said it would take 7 to 10 days for my credit card to be refunded .it's been
7 business days but 19 days all up and 29 days since the actual rental in question . I will never trust this service again with my credit card !!

Return Claim MadeYes

Mark

MarkSydney, NSW

Set up to fail

published

If I was setting up a businees designed to fail... this is the model. Poor customer supprt (at times impossible to contact via either phone or email), regular technical issues with kiosks that do not work, and not catering to what their customers want. In 2019, I don't want to rent a DVD... I want to rent a Blu Ray or 4K movie. If I want poor quality, I'll go to Netfix. But I won't bother hiring a DVD.
The other issue is the inability to reserve a movie, as was possible with the old Hoyts kiosks.
I appreciate this is a franchised business, so Video Ezy probably has little regard to their franchisees, but if this business model is to succeed, time to offer a better service.

Product Quality
Customer Service
Return Claim MadeNo
Wisp

WispSouth East Queensland, QLD

Disgusted

published

Video Ezy says movies must be returned by 9pm every night. I went to return my DVD at 6.30 on Sunday inside a small shopping centre only to find that it locks it doors at 6.00 pm. I was charged a late fee as a result. This is a con.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationVideo Ezy
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Wrongly charged for late fee

published

I too Returned rental to Lynwood IGA the next day and get charged late fee days later. This is not right!! should issue proof of return receipt to avoid this kind of mistake. Not using them anymore....not worthed the stress!!

1 comment
Ali
Ali

Got through to customer service and the lady was very helpful. Turned out the machine didn’t register disc as returned but was found in the kiosk. I did have to wait 23min on phone to get through so patience is required. Refund is being processed.


Alice

AliceSydney

  • 2 reviews
  • 2 likes

Would not recommend

published

Would give 0 stars if it was possible. Definitely would not recommend, agree with all other 1 star reviews - get charged for overdue fees when thats not the case, customer service is terrible, have to wait months to get an answer. Don't do it!!

Product Quality
Customer Service

Fraud

published

I give this company a zero rating. Hired a movie - returned it the next day to Kings Langley and was charged $35 with no warning. I have called 8 times over a 3 week period and they continue to tell me there was something wrong with the card reader and until it’s fixed I need to just wait. My movie was located after 2 weeks - no apology - no real answers - apart from just wait. Putting it out there - Foxtel have a deal with Netflix at the moment - do it, this company doesn’t clearly appreciate their customers. Ropable.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationKings Langley
See all answers
4 comments
Danielle
Danielle

I have called again tonight with the same answer, no-one has made contact and they have had the audacity to charge another $12 - with no notice. There is never a Manager to talk to and on hold times are 20 minutes.

Danielle
Danielle

Don’t use this service.

Danielle
Danielle

8 weeks on I still have no refund.


charged $32 and $35

published

We were charged $32 for a dvd rental returned late for 8 days. Well, we did not return it late. we returned it the day after the rental just as Lynwood IGA was closing.
We were also charge $35 and not given a reason - disputing it now. The problem is that they have your card and can charge you as and when they want. This is fraud.

Product Quality
Customer Service
Store LocationIGA lynwood kiosk

Lisa

LisaHunter Region, NSW

No DVD

published

We ordered a DVD from the Mayfield Woollies kiosk but no DVD was in the case. We called the number provided but were left with a message bank. What a palaver!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMayfield
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Good but once in a while have issues

published

I tried to return a DVD but it got stuck in the machine, couldn’t get it out or get in. One week later I got charged $32 overdue fee even though I let them know via email of the situation. Called them up, The lady on the phone was professional and she returned the full $32 back. It’s still good value but just Gotta be careful, You just need to call them up straight away.

Product Quality
Customer Service
Return Claim MadeNo
Ashley H

Ashley HDarwin, NT

  • 8 reviews
  • 17 likes

Totally inept

published

This mob has to be on borrowed time. I used their Darwin kiosks regularly and then one day the machine wouldn't accept my credit card. I contacted them and at their request supplied by credit card details. They promised an early solution. Months later, and after contacting them on numerous occasions, I still can't access their kiosks. If this is how they treat their customers, there's not much future for them.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMitchell Centre, Darwin
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Jenna

JennaFar North Queensland, QLD

Ripped off!

published

I’ve been charged $70 for not returning two dvds fast enough. At no point when renting the movies was I told there is a time frame. I’ve since returned the movies and emailed and called but no refund as yet.
Was put on hold when I called then told to call back.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationRedlynch kiosk
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Jason S

Jason SSouth East Queensland, QLD

Not good enough!

published

Rented a DVD from Kiosk near Woolworths Coorparoo, returned the DVD and the machine faulted after the DVD was returned. Then one week later was charged $32.00 for the DVD on my account without authorising or discussing with me. Forward an email to Video EZY outlining the issue with no return email or phone call. Won’t be using this facility from here on in! Buyer/Renter beware not good enough Video EZY!

Customer Service
Return Claim MadeYes
Store LocationCoorparoo Video EZY Kiosk

George

GeorgeIllawarra, NSW

  • 2 reviews

Cannot contact them on phone and don't return emails

published

Machine won't let me borrow but debits my Visa card when I swipe it. Told by recorded message that they are too busy and try emailing them . No joy that way either Bowral kiosk is a joke.
What's going on this company used to be good

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBowral
See all answers

Bree

BreeSydney, NSW

Worst thing ever

published

Without a doubt every time I have ever hired a movie from the kiosks they either don’t work or they freeze that bad you can’t even watch the movie. And they charge you $4 per day, it’s an absolute joke considering you can’t even watch the movies you hire.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationGreystanes shops
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Questions & Answers

Tamara P.

Tamara P.asked

Hi rented a dvd today from burpengary near Woolworths, when I went to pay it rebooted. I waited and selected my movie which was Angel has fallen. It has given me the wrong movie. Some Nicolas cage crappy movie. Am I able to get credit for the money spent

No answers

Corina W.

Corina W.asked

Can I hire the mule today from kiosks

1 answer
wellington c.
wellington c.

Yes, buts its a cranky old mule with one eye and a gammy knee.


Alisha

Alishaasked

Hi just wondering how much is late fees for 3 weeks

4 answers
wellington c.
wellington c.

They will charge you a maximum of $35 per disk. Just keep the disk, its a choice they will offer you if you call.

wellington c.
wellington c.

Its true.

wellington c.
wellington c.

Really really ?


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