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Video Ezy

Video Ezy

1.9 from 135 reviews

Reviews

1.9

135 reviews
5
(16)
4
(9)
3
(7)
2
(11)
1
(92)
  • Product Quality
    1.7 (23)
  • Return Claim MadeYes (9) · No (17)
  • Customer Service
    1.3 (24)
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Where did it go??

published

I very much enjoy the video exy box's but the one at the Hewett shopping centre has simply disappeared and I would like to know why if you could tell me that would be greatly appreciated. Have a good day, yours truly Lucy.

Mezza

MezzaGreater Melbourne (Metropolitan), VIC

Machine error

published

I have been charged 35 for movies that I returned and they are sitting in the machine at Rowville so I would like a refund. Why should I be charged for movies that I have returned

Return Claim MadeYes
Store LocationRowville in Victoria

Kiosk not working, rang service number

published

Quite frustrating when you have to travel out of area just to return not to mention we were on hold For quite sometime and you hang up on us. RUDE

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBoambee East
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Disgusting!!

published

I will never ever hire a movie again through video Ezy Kiosk. Hired a movie out and returned the next day, apon returning the machine was broken, kept spitting DVD out, on the 4th try the DVD was accepted. The following day I than was charged $35 as apparently the DVD wasn’t returned yet the DVD was infact returned!!! Sent email & was told that there Will be an investigation and have to wait up to 10 days as the DVD apparently was not returned! Which is a load of bull. it’s been over 10 days now & no response to my emails. This is wrong that they can take your money for no reason! Absolutely disgusting!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCoffs Harbour
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Peta

PetaSouth East Queensland, QLD

  • 3 reviews

No support

published

Kiosk at Greenbank pub lane broken (blank screen) so cannot return dvds. But cannot advise via 1300 number (not manned) or facebook (not monitored) cannot email via phone. Not helpful. Surely you want to be alerted when your kiosk is not working?

Return Claim MadeNo
Store LocationGreenbank pub lane
Deb W

Deb W

  • 3 reviews

EZY.....Not so much!

published

Utter crap! How you manage to make any money from your kiosks it totally beyond me. We used to have a HOYTS kiosk at Moorabbin Woolworths and then suddenly one day it was replaced with an EZY kiosk. There's absolutely NOTHING easy about your kiosks. You choose a dvd, go to checkout, pay...or think you've paid and it says "processing" minutes go by. I've committed and there is no back button. So I wait and then it says "do you need more time! ???? What! So I go through the whole thing again and eventually am told. Sorry we couldn't process your request. There is nothing wrong with my card so I conclude it must be your inferior pathetic machine which I won't waste my time attempting to use EVER again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMoorabbin
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jonatham

jonathamPerth, WA

  • 4 reviews

Never again especially after reading others reviews

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBullsbrook
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Unable to return DVD

published
Store LocationGarbutt IGA Townsville
Karen

KarenSydney, NSW

  • 2 reviews

Disappointed returning loyal member

published
Customer Service
Product Quality
Return Claim MadeYes
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Fast and the Furious Hobs and Shaw

published

Video Ezy kiosks are great, but the latest FF offering suks.. not even a cameo from the true FF gang.
Am a Statham fan, but he can suk eggs on this one.. it's not a statham movie... it was supposed to be a FF movie.

Customer Service
Product Quality
Return Claim MadeNo
Mel

MelPerth, WA

Customer Service Sucks

published

When it's good it's good but most times machines are down and you can't return your rental resulting in overdue fees. I'm still waiting on a reply from customer service several days ago.

Customer Service
Product Quality
Return Claim MadeNo

Worst Customer Service!

published

I have sent multiple emails and numerous times and not had a reasonable response. My card has been charged when I havent even rented anything and when a machine was broken contacted them and told me I wouldnt be charged but surely enough I was charged a late fee not only for an extra night but $35 because the machine was broken for a day!
Wont be using again and hopefully taking it further to get my money back!

Customer Service
Product Quality
Ehab I.

Ehab I.

  • 2 reviews

F##### thieves

published

I asked the customer care to transfer me to her manager, she said repeated what she said, I no problem, just transfer me to the manager. She said have a great day and terminate the call.
I recall them and got my money simply because the kiosk screen was off and I have to go to different one which make me late 4 minutes.

Customer Service
Product Quality
Return Claim MadeYes
Danny1

Danny1Perth, WA

Shocking!

published

A few times I have rented a dvd and been unable to return it on time owing to the machine being broken and have been charged for the late return. This last time I tried to call the company but ( as before) there was still no answer after 10 minutes, so I sent them an email. They chose to ignore the email and 2 weeks later took the late fees from my account. I have sent them another email. telling them I expect a refund, but should they choose to ignore this email I will report them to Consumer Affairs.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationVideo Easi Express Kiosk. Centrepoint Midland
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Rusty

RustyPerth, WA

  • 2 reviews

Thank god I am not alone

published

I too have been charged $35 for late fees that I did not incur and I also have never received a reply to multiple emails . I have rung and spoken to multiple people . The last one said it would take 7 to 10 days for my credit card to be refunded .it's been
7 business days but 19 days all up and 29 days since the actual rental in question . I will never trust this service again with my credit card !!

Return Claim MadeYes
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Mark

MarkSydney, NSW

Set up to fail

published

If I was setting up a businees designed to fail... this is the model. Poor customer supprt (at times impossible to contact via either phone or email), regular technical issues with kiosks that do not work, and not catering to what their customers want. In 2019, I don't want to rent a DVD... I want to rent a Blu Ray or 4K movie. If I want poor quality, I'll go to Netfix. But I won't bother hiring a DVD.
The other issue is the inability to reserve a movie, as was possible with the old Hoyts kiosks.
I appreciate this is a franchised business, so Video Ezy probably has little regard to their franchisees, but if this business model is to succeed, time to offer a better service.

Customer Service
Product Quality
Return Claim MadeNo
Wisp

WispSouth East Queensland, QLD

Disgusted

published

Video Ezy says movies must be returned by 9pm every night. I went to return my DVD at 6.30 on Sunday inside a small shopping centre only to find that it locks it doors at 6.00 pm. I was charged a late fee as a result. This is a con.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationVideo Ezy
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Wrongly charged for late fee

published

I too Returned rental to Lynwood IGA the next day and get charged late fee days later. This is not right!! should issue proof of return receipt to avoid this kind of mistake. Not using them anymore....not worthed the stress!!

1 comment
Ali
Ali

Got through to customer service and the lady was very helpful. Turned out the machine didn’t register disc as returned but was found in the kiosk. I did have to wait 23min on phone to get through so patience is required. Refund is being processed.

Alice

AliceSydney, NSW

  • 3 reviews

Would not recommend

published

Would give 0 stars if it was possible. Definitely would not recommend, agree with all other 1 star reviews - get charged for overdue fees when thats not the case, customer service is terrible, have to wait months to get an answer. Don't do it!!

Customer Service
Product Quality

Fraud

published

I give this company a zero rating. Hired a movie - returned it the next day to Kings Langley and was charged $35 with no warning. I have called 8 times over a 3 week period and they continue to tell me there was something wrong with the card reader and until it’s fixed I need to just wait. My movie was located after 2 weeks - no apology - no real answers - apart from just wait. Putting it out there - Foxtel have a deal with Netflix at the moment - do it, this company doesn’t clearly appreciate their customers. Ropable.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationKings Langley
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4 comments
Danielle
Danielle

I have called again tonight with the same answer, no-one has made contact and they have had the audacity to charge another $12 - with no notice. There is never a Manager to talk to and on hold times are 20 minutes.

Danielle
Danielle

Don’t use this service.

Danielle
Danielle

8 weeks on I still have no refund.

Page 1 of 7

Questions & Answers

Mcshelley

Mcshelleyasked

How do I extend to keep the movie another night ?

1 answer
Peta
Peta

Just take it back after the second night. No need to let them know. Happens pretty often.

John J.

John J.asked

Can rent DVD from kisok in Hobart Tasmania still?

No answers
Tamara P.

Tamara P.asked

Hi rented a dvd today from burpengary near Woolworths, when I went to pay it rebooted. I waited and selected my movie which was Angel has fallen. It has given me the wrong movie. Some Nicolas cage crappy movie. Am I able to get credit for the money spent

No answers

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