Video Ezy

Continues to get worse – Kiosks continue to close, and now almost no new Blu Ray's available. I guess it's only a matter of time before they fold, unless there is a dramatic improvement.

Charges 400% overnight late fees – Video Ezy charges 400% overdue fees on one night rental. $1 hire overnight = $4 overnight late fee. Why is this company charging over and above the advertised nightly rate of $1 on a late fee when it should only be $1, with a small reasonable fee attached of, say 10%, not 400%! This is unacceptable from a company that constantly fails to deliver,… Read more

kiosks are offline so cannot return a hire yet they still charge you late fees even though it is THEIR FAULT!

Fast and the Furious Hobs and Shaw – Video Ezy kiosks are great, but the latest FF offering suks.. not even a cameo from the true FF gang. Am a Statham fan, but he can suk eggs on this one.. it's not a statham movie... it was supposed to be a FF movie.

It’s a kiosk, so don’t overthink it – A lot of the time I don’t have a new release or I’m thinking of buying a new release, this is a good time saver and it’s always open If your DVD is scratched a simple email and the customer service will get back to you Call even and they will put you through to a real customer service operator

Love the flexibility – We live very rurally so we don't have lots of options and aren't into online stuff, so we just love video ezy. The flexability of being able to rent from any kiosk and return to any kiosk is what we love most. I realise we're an extreme example of users but any company that can handle that rocks in our book. Hubby goes to adelaide every week &… Read more

before returning, we search movies and different kiosks and he grabs 3 or 4 and comes home. We return them here, 250+km away. How cool is that!? If we have a disc that won't play we ring and they give us a free promo code, worth a little more than you paid. If you want help finding a movie, ring them and they'll always help. If hubby, who's nearly blind, has trouble getting through the process on a kiosk, we ring Video Ezy and they do it remotely for him! They're fabulous! Their staff are friendly, helpful and a great example of what customer service 'should ' be like everywhere. We only wish they had more kiosks but with the world pushing everything digital or online it's so nice to find a company who are still trying to meet peoples needs. Good on you Video Ezy. We really do think you rock! Thanks.

DVD express machine is never working when returning DVDs – Caution, you’ll use the machine to rent a DVD and then when you go to return the DVD the machine will not be working. This has happened to me many times in the past at the Video EZY Kings Cross DVD Express machine located at the Kings Cross centre. Show details

Just Dont. Really Do Not – Overpriced, unreliable and very poor customer service. As one of many hundies of ex employees, the staff dont GAF because of very poor management. The Franchisees have gone because management did not GAF. Show details

The Video Ezy brand is missing something – It needs to start selling tv series somehow. Not sure how the business can approach this although the movies arent enough for me and my family anymore and want more out of the kiosks or might have to move to a subscription service such as netlflix. Show details

Where did it go?? – I very much enjoy the video exy box's but the one at the Hewett shopping centre has simply disappeared and I would like to know why if you could tell me that would be greatly appreciated. Have a good day, yours truly Lucy.

Machine error – I have been charged 35 for movies that I returned and they are sitting in the machine at Rowville so I would like a refund. Why should I be charged for movies that I have returned Show details

Kiosk not working, rang service number – Quite frustrating when you have to travel out of area just to return not to mention we were on hold For quite sometime and you hang up on us. RUDE Show details

Disgusting!! – I will never ever hire a movie again through video Ezy Kiosk. Hired a movie out and returned the next day, apon returning the machine was broken, kept spitting DVD out, on the 4th try the DVD was accepted. The following day I than was charged $35 as apparently the DVD wasn’t returned yet the DVD was infact returned!!! Sent email & was told that… Read more

there Will be an investigation and have to wait up to 10 days as the DVD apparently was not returned! Which is a load of bull. it’s been over 10 days now & no response to my emails. This is wrong that they can take your money for no reason! Absolutely disgusting!

EZY.....Not so much! – Utter crap! How you manage to make any money from your kiosks it totally beyond me. We used to have a HOYTS kiosk at Moorabbin Woolworths and then suddenly one day it was replaced with an EZY kiosk. There's absolutely NOTHING easy about your kiosks. You choose a dvd, go to checkout, pay...or think you've paid and it says "processing" minutes go… Read more

by. I've committed and there is no back button. So I wait and then it says "do you need more time! ???? What! So I go through the whole thing again and eventually am told. Sorry we couldn't process your request. There is nothing wrong with my card so I conclude it must be your inferior pathetic machine which I won't waste my time attempting to use EVER again.

Never again especially after reading others reviews – Hired a movie tried to return it and machine was broken couldn't return. Ring them for the 1st time on hold for 30mins they say will be fixed Tomo I'll give you a 2 day extension. We go to return it and it's still offline so after another 30min phone call they extend a second time and say definitely be fixed Monday. So we go Monday and guess what… Read more

still offline so for a 3rd time I call after 30mins again they say we've been waiting for a part and it should be fixed within a week we'll extend it again.So of course I'm thinking they will extend to its fixed oh no they just extended 2 more days again .Now we've been charged 4 times the cost of the initial rental and they tell me after a email oh you should have called again to extend. So after wasting hours of my time getting extensions and trying to return a movie that I couldn't return because of their machine not working they penalise us. What a absolute joke of a company they won't be getting any of mine or my family's buisness anymore who were regualar renters

Unable to return DVD – 1/2/20 - My son has attempted to return a DVD he hired at the Garbutt IGA store in Townsville 31/1/20. The machine was ‘frozen’ when he first attempted to return it at lunch time, the IGA staff were completely disinterested and told HIM to call Video EZY and let them know the machine was out of order! I’m sure video EZY pays the store rent to have… Read more

the machine there, so they should have some kind of obligation for customer service to at least accept returned DVDs. He went back again approximately 5 pm, the machine was still not working. Finally in utter frustration (and he has to leave town for work early in the morning) he returned at 7.30pm with the DVD in a ziplock bag with his details and taped it to the front of the machine with a big ‘out of order’ sign. Not good enough!!! Don’t even dare try to come after him if the damned DVD goes missing - how much more was he supposed to try? There was also plenty of staff who looked on and ignored him to witness what transpired

Customer Service Sucks – When it's good it's good but most times machines are down and you can't return your rental resulting in overdue fees. I'm still waiting on a reply from customer service several days ago.

Worst Customer Service! – I have sent multiple emails and numerous times and not had a reasonable response. My card has been charged when I havent even rented anything and when a machine was broken contacted them and told me I wouldnt be charged but surely enough I was charged a late fee not only for an extra night but $35 because the machine was broken for a day! Wont be using again and hopefully taking it further to get my money back!

F##### thieves – I asked the customer care to transfer me to her manager, she said repeated what she said, I no problem, just transfer me to the manager. She said have a great day and terminate the call. I recall them and got my money simply because the kiosk screen was off and I have to go to different one which make me late 4 minutes.

Shocking! – A few times I have rented a dvd and been unable to return it on time owing to the machine being broken and have been charged for the late return. This last time I tried to call the company but ( as before) there was still no answer after 10 minutes, so I sent them an email. They chose to ignore the email and 2 weeks later took the late fees from… Read more

my account. I have sent them another email. telling them I expect a refund, but should they choose to ignore this email I will report them to Consumer Affairs.

Thank god I am not alone – I too have been charged $35 for late fees that I did not incur and I also have never received a reply to multiple emails . I have rung and spoken to multiple people . The last one said it would take 7 to 10 days for my credit card to be refunded .it's been 7 business days but 19 days all up and 29 days since the actual rental in question . I will never trust this service again with my credit card !!

Disgusted – Video Ezy says movies must be returned by 9pm every night. I went to return my DVD at 6.30 on Sunday inside a small shopping centre only to find that it locks it doors at 6.00 pm. I was charged a late fee as a result. This is a con. Show details

Wrongly charged for late fee – I too Returned rental to Lynwood IGA the next day and get charged late fee days later. This is not right!! should issue proof of return receipt to avoid this kind of mistake. Not using them anymore....not worthed the stress!!

Would not recommend – Would give 0 stars if it was possible. Definitely would not recommend, agree with all other 1 star reviews - get charged for overdue fees when thats not the case, customer service is terrible, have to wait months to get an answer. Don't do it!!

Fraud – I give this company a zero rating. Hired a movie - returned it the next day to Kings Langley and was charged $35 with no warning. I have called 8 times over a 3 week period and they continue to tell me there was something wrong with the card reader and until it’s fixed I need to just wait. My movie was located after 2 weeks - no apology - no real… Read more

answers - apart from just wait. Putting it out there - Foxtel have a deal with Netflix at the moment - do it, this company doesn’t clearly appreciate their customers. Ropable.

charged $32 and $35 – We were charged $32 for a dvd rental returned late for 8 days. Well, we did not return it late. we returned it the day after the rental just as Lynwood IGA was closing. We were also charge $35 and not given a reason - disputing it now. The problem is that they have your card and can charge you as and when they want. This is fraud. Show details

No DVD – We ordered a DVD from the Mayfield Woollies kiosk but no DVD was in the case. We called the number provided but were left with a message bank. What a palaver! Show details

Good but once in a while have issues – I tried to return a DVD but it got stuck in the machine, couldn’t get it out or get in. One week later I got charged $32 overdue fee even though I let them know via email of the situation. Called them up, The lady on the phone was professional and she returned the full $32 back. It’s still good value but just Gotta be careful, You just need to call them up straight away.

Totally inept – This mob has to be on borrowed time. I used their Darwin kiosks regularly and then one day the machine wouldn't accept my credit card. I contacted them and at their request supplied by credit card details. They promised an early solution. Months later, and after contacting them on numerous occasions, I still can't access their kiosks. If this is how they treat their customers, there's not much future for them. Show details