Was disappointed but happy now
Thank u for resolving the problem in regards to vender machine played up and spat movie out wen I left but all was resolved by kind lady from customer service thanks again I'm now happy
Fast and the Furious Hobs and Shaw
Video Ezy kiosks are great, but the latest FF offering suks.. not even a cameo from the true FF gang.
Am a Statham fan, but he can suk eggs on this one.. it's not a statham movie... it was supposed to be a FF movie.
Worst Customer Service!
I have sent multiple emails and numerous times and not had a reasonable response. My card has been charged when I havent even rented anything and when a machine was broken contacted them and told me I wouldnt be charged but surely enough I was charged a late fee not only for an extra night but $35 because the machine was broken for a day!
Wont be using again and hopefully taking it further to get my money back!
I asked the customer care to transfer me to her manager, she said repeated what she said, I no problem, just transfer me to the manager. She said have a great day and terminate the call.
I recall them and got my money simply because the kiosk screen was off and I have to go to different one which make me late 4 minutes.
A few times I have rented a dvd and been unable to return it on time owing to the machine being broken and have been charged for the late return. This last time I tried to call the company but ( as before) there was still no answer after 10 minutes, so I sent them an email. They chose to ignore the email and 2 weeks later took the late fees from my account. I have sent them another email. telling them I expect a refund, but should they choose to ignore this email I will report them to Consumer Affairs.
Thank god I am not alone
I too have been charged $35 for late fees that I did not incur and I also have never received a reply to multiple emails . I have rung and spoken to multiple people . The last one said it would take 7 to 10 days for my credit card to be refunded .it's been
7 business days but 19 days all up and 29 days since the actual rental in question . I will never trust this service again with my credit card !!
Set up to fail
If I was setting up a businees designed to fail... this is the model. Poor customer supprt (at times impossible to contact via either phone or email), regular technical issues with kiosks that do not work, and not catering to what their customers want. In 2019, I don't want to rent a DVD... I want to rent a Blu Ray or 4K movie. If I want poor quality, I'll go to Netfix. But I won't bother hiring a DVD.
The other issue is the inability to reserve a movie, as was possible with the old Hoyts kiosks.
I appreciate this is a franchised business, so Video Ezy probably has little regard to their franchisees, but if this business model is to succeed, time to offer a better service.
Video Ezy says movies must be returned by 9pm every night. I went to return my DVD at 6.30 on Sunday inside a small shopping centre only to find that it locks it doors at 6.00 pm. I was charged a late fee as a result. This is a con.
Would not recommend
Would give 0 stars if it was possible. Definitely would not recommend, agree with all other 1 star reviews - get charged for overdue fees when thats not the case, customer service is terrible, have to wait months to get an answer. Don't do it!!
I give this company a zero rating. Hired a movie - returned it the next day to Kings Langley and was charged $35 with no warning. I have called 8 times over a 3 week period and they continue to tell me there was something wrong with the card reader and until it’s fixed I need to just wait. My movie was located after 2 weeks - no apology - no real answers - apart from just wait. Putting it out there - Foxtel have a deal with Netflix at the moment - do it, this company doesn’t clearly appreciate their customers. Ropable.
charged $32 and $35
We were charged $32 for a dvd rental returned late for 8 days. Well, we did not return it late. we returned it the day after the rental just as Lynwood IGA was closing.
We were also charge $35 and not given a reason - disputing it now. The problem is that they have your card and can charge you as and when they want. This is fraud.
Good but once in a while have issues
I tried to return a DVD but it got stuck in the machine, couldn’t get it out or get in. One week later I got charged $32 overdue fee even though I let them know via email of the situation. Called them up, The lady on the phone was professional and she returned the full $32 back. It’s still good value but just Gotta be careful, You just need to call them up straight away.
This mob has to be on borrowed time. I used their Darwin kiosks regularly and then one day the machine wouldn't accept my credit card. I contacted them and at their request supplied by credit card details. They promised an early solution. Months later, and after contacting them on numerous occasions, I still can't access their kiosks. If this is how they treat their customers, there's not much future for them.
I’ve been charged $70 for not returning two dvds fast enough. At no point when renting the movies was I told there is a time frame. I’ve since returned the movies and emailed and called but no refund as yet.
Was put on hold when I called then told to call back.
Not good enough!
Rented a DVD from Kiosk near Woolworths Coorparoo, returned the DVD and the machine faulted after the DVD was returned. Then one week later was charged $32.00 for the DVD on my account without authorising or discussing with me. Forward an email to Video EZY outlining the issue with no return email or phone call. Won’t be using this facility from here on in! Buyer/Renter beware not good enough Video EZY!
Cannot contact them on phone and don't return emails
Machine won't let me borrow but debits my Visa card when I swipe it. Told by recorded message that they are too busy and try emailing them . No joy that way either Bowral kiosk is a joke.
What's going on this company used to be good
Worst thing ever
Without a doubt every time I have ever hired a movie from the kiosks they either don’t work or they freeze that bad you can’t even watch the movie. And they charge you $4 per day, it’s an absolute joke considering you can’t even watch the movies you hire.
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Questions & Answers
Hi rented a dvd today from burpengary near Woolworths, when I went to pay it rebooted. I waited and selected my movie which was Angel has fallen. It has given me the wrong movie. Some Nicolas cage crappy movie. Am I able to get credit for the money spent
Can I hire the mule today from kiosks
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